Claims volumes dip by -5%

Claims exchange volumes dipped by five per cent for week ending 27 March 2021, according to the CAPS Claims Analysis Report.

The reduction in volumes follows a steady rise since week ending 20 February which saw unique claims exchange volumes increase from 74% to 85% week ending 20 March. The latest figure now stands at 80%.

Supply chain transmissions witnessed a one per cent increase, moving from 89% to 90%.

The figures are measured against the exchanged peak, week ending 7 November 2020.

The reduction in volumes was evident across most regions with Northern Ireland and Republic of Ireland being the exceptions.

Kevern Thompson, commercial manager of CAPS, said, “As we approach the Easter weekend, it will be the analysis week ending 10 April where we may see some improvement in parallel with lockdown restrictions easing across the country.”

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New Trend Tracker survey goes live

Trend Tracker, in partnership with ARC360 and NBRA, has launched its latest survey: UK Body Repair Market – Emerging from COVID-19 lockdown, Spring of 2021.

The survey will form the basis of an industry report on the motor insurance market offering the very latest position as lockdown restrictions ease and the sector begins to look forward. 

Click here to take part in the survey.

Information provided for the survey is treated in strictest confidence and will not be used on an individual basis; the results of the survey will be published on an aggregate basis.

The survey is the latest in a series of surveys carried out by Trend Tracker in collaboration with ARC360 and NBRA tracking the impact Covid-19 has had across the sector. The previous reports are available to download here.

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Taking the next step

For businesses in a state of flux in terms of ownership or expansion, the final session of the ARC360 digital event, The Future in Focus, lifted the lid on what options are available to them and what each might entail.

The session, Where Now?, invited the leadership team of iRG onto the panel following their management buyout (MBO) at the start of 2020, as well as director of Lexington Corporate Finance Thomas Edwards, who secured the necessary finance from investment firm ThinCats.

The session began by explaining the process of iRG’s MBO, and why it was so much smoother than is often the case.

Ambition

Lee Wallbank, managing director, iRG, said that ever since he joined the company in 2007 his ambitions have been clear, so when he broached the subject with previous owner Steve Peart on a long car journey it did not come completely out of the blue.

He said, ‘I never hid my ambition, so as I grew within the business I think it was seen as an inevitability. But Steve wouldn’t have just sold the business to anybody. Some people build a business to sell but this was his baby, so having the right management team in place was just as important to him as it was to me.’

That team eventually comprised Lee, managing director; Daniel Lewis, finance director; Joe Moore, operations director; and Phil Dawson, compliance and HR director, and when that team was in place Steve invited them to a meeting where the timing and terms for the MBO were set out.

Understanding

That though, is when the really hard work began.

Lee said, ‘There were eight or nine months of long days and long nights after that, but by going through the process, you start to understand the business a lot more and by the end you’ve got a much clearer picture of it.

‘It was hard at the time because you’re still doing your day job, but it was worth it. It probably helped that we’re friends first and foremost, and the work we had to do drove us closer as a foursome.’

The relationships they had with each other as well as with Steve made the entire journey far less problematic than it might have been.

Thomas explained, ‘Firstly, you can’t do an MBO unless all the gaps of the management team have been filled, but it’s still very difficult if there isn’t an open relationship with the vendor. It’s a very difficult discussion to have because most people are only going to sell their business once and it’s got to be exactly right. That’s where we come in. We act independently and take the sting out of the conversation.

‘But in this case the deal between vendor and management team was pretty much in place.’

Investment

The job then was to secure investment – either from a private equity firm or a debt funder, which will only be looking to get its money back and interest paid.

Thomas said, ‘We pulled together a financial model with a three-year growth plan and put together a prospectus of the business and the management team. Because of the strength and calibre of iRG there was quite a lot of interest, so we spent a long time selecting the right partner.’

iRG presented to about five potential partners, before selecting ThinCats.

Lee said, ‘We’ve always been a relationship business. We’ve never chased the last penny. We met several lenders to understand their business and what they could offer and ThinCats seemed the best solution.’

The deal was signed on 31 January 2020, and the wisdom of their choice became apparent almost immediately, with floods wiping out 20% of the group’s repair capacity within two weeks, before Covid-19 struck a few months later.

Dan said, ‘We’ve had a tough year and they know that, but that is when you find out what the partnership is really like. I speak to them nearly every day and they’ve been nothing but supportive.’

Needs

The future for iRG looks bright, and part of the deal includes further investment if and when required, but Thomas says every buyout is different and will require something different from an investor.

He said, ‘Vendors can sell their business through a management buyout or sell to trade. In some ways an MBO is easier, but the danger is that you’ve got two sides within the same business working on a deal and you need to make sure that trade doesn’t dip. If it does that could spook a potential investor.

‘But if you sell to trade you need to test the market, your timing needs to match their timing and you both need to be in the right place on the cycle.

‘Ultimately though, it’s all about the quality of the management team and the clarity of the plan, because as soon as you sign the initial term sheet, you enter into an extensive period of due diligence. Investors will crawl over everything so you have to make sure your house in order first.’

Exits

With Covid, many owners are understood to be considering their futures and possibly accelerating exit strategies. If so, Thomas believes the opportunity is there for them.

He said, ‘Private equity firms only make money by doing deals and there is a lot of dry powder out there in funds. I think there is a lot of opportunity out there for vendors looking to sell.’

The same is true for management teams ready to take the next step. It might be daunting and the initial conversation might be awkward, but Lee urges anyone considering it to take the plunge.

He said, ‘I’m sure there are people out there who want to do this. You’ve just got to have the conversation with no regrets. And it might be helpful for an owner to know there is someone in their business with the passion to take over.

‘Personally, I never thought we’d have the opportunity we’ve had, and even with Covid-19 and the flooding, we’d absolutely do it again.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa, Innovation Group and Prasco UK; and strategic partners AutoRaise; NBRA; RepairTalks; and TrendTracker.

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Making people the priority

The Future in Focus digital event, hosted by ARC360 in association with I Love Claims, turned its spotlight on an intangible yet intrinsic part of any business with its session entitled, Cultures, People and Productivity.

There is no doubt that organisations have placed a greater value on employees, engagement and working environments in recent years, and that focus has only intensified during the pandemic.

In this session, panellists Stephanie Crudgington, head of HR, ABL 1Touch and Mark Godfrey, director, strategy, marketing and automotive division, Copart UK explained why their companies are winning on two key fronts of this war – recruitment and retention.

Retention

Stephanie said, ‘The priority is always our people.’

She explained how ABL 1Touch has been raising awareness around mental health issues, which have been exacerbated by Covid-19. She said the company has been communicating to staff that support is available while also offering guidance around flexible working and maintaining a work-life balance.

She said that as part of this, ABL is working with T-Cup, a wellness app, which enables businesses to monitor its employee’s health and wellbeing status, and provide a platform for pro-active interventions. Stephanie said that the data that comes back will inform ABL’s strategy on how best to support its staff.

She said, ‘We’re doing this because we care for our staff and want them to be ok.’

Valued

Alongside wellness, feeling valued at work is another fundamental aspect of employee engagement and satisfaction. Many surveys in recent years have found that this is an even higher priority to employees than salary.

Mark said, ‘Everyone needs a sense of purpose and a sense of direction. You need to explain where the company is going and what part each individual is playing in it. One of our values is that everyone can act like an owner. That way everyone thinks they can make a difference, they know why they’re vital to the business and how they can help.’

Recruitment

But keeping your existing workforce happy is only half the battle. Increasingly now there is a battle for talent and companies are challenged to sell themselves to potential employees as much as the other way around.

This is only going to intensify as the skills shortage deepens, while the changes taking place within the industry place a growing demand on new skills.

Mark said, ‘We know things are changing. Covid has accelerated that change so in order to keep adding value to our customers we need to be ahead of that. That means that some of the skill sets we’ll need may be new or different to the past.’

He talks about data science and big data as areas where Copart will need to continue to lead.

Hard to find

Mark said, ‘But great people are hard to find, and it’s even harder to find great people with the newer skills. We motivate skilled people to join us by telling them and showing them the Copart story. If we sell the story of our success and show them how we put people first, it moves them to join us.’

Another selling point is offering clear career progression. Stephanie explained how ABL 1Touch has created a separate talent acquisition website, which explains the company’s values to people outside the industry who perhaps don’t know the business, while also highlighting case studies of employees who have progressed through the company.

She said, ‘What people are craving now is development, and we talk about how we’re really passionate about developing our staff. Of course, not everyone wants to be a production manager and that’s fine. Some people are happy working in a nice environment with nice people, but if they do want to develop we make sure they have the opportunity. We don’t just talk about it, we make it happen.’

Culture

Of course, none of this stands up if the company has not established a culture that attracts and inspires people in the first place. Employees today want to feel aligned to their employer’s values and ethics, and increasingly want to feel that what they are doing contributes towards the greater good.

For Copart, the culture challenge has been retaining its family feel despite operating in 22 countries around the world. But it’s a challenge Copart is winning.

Mark said, ‘The culture here feels orientated around family. It’s easy to say but I don’t say it cheaply because if you understand Copart’s values you do feel part of a family. From a business point of view, the focus is on creating and delivering value for our customers because if we don’t do that we don’t grow, but underpinning all that is our people. It’s our people who make that happen.’

Stephanie agreed, ‘The priority of my role is to protect and develop the culture here so it’s an attractive place to come and work. Culture is the centre of everything we do.’

Communication

That culture then needs to shared and reinforced on a regular basis. It needs to be central to everything the company does.

That has not been easy to achieve during Covid-19, when remote working has disrupted communication channels in ways that couldn’t have been foreseen.

Mark said, ‘We’re really keen to create an open culture for communication. It’s too easy to be two or three layers removed, but we’ve created new platforms to encourage better and easier communication, and we’ve introduced training for managers to be better listeners.

‘We’ve really worked hard on communicating outwards and downwards to really drive that sense of belonging and value across all our diverse people and teams; a phrase we often use is bring your real self to work, which embraces diversity and tolerance.’

Disruption

And the disruption has not always been negative. Mark says that remote working has actually enabled people to get to know each other better as they are talking to each other more often and in their natural environments.

But there is no doubt technology can’t completely replace personal interaction.

Stephanie said, ‘I don’t doubt electronic meetings will continue, but we’re keen to get back to face-to-face meetings. I can’t wait to get out to the sites again.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa, Innovation Group and Prasco UK; and strategic partners AutoRaise; NBRA; RepairTalks; and TrendTracker.

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Weekly News Round-Up: Friday 26 March 2021

Thinking time tops poll

Building thinking time into your day was voted the most important habit a repairer could have at the first session of The Future in Focus, ARC360’s week-long digital event held in association with I love Claims.

‘Thinking time’ topped the poll with 69%, with 67% of the audience voting for the advice to ‘seek first to understand, then be understood’. Meanwhile, six in 10 agreed that it was critical to ‘know yourself’ and to ‘begin with the end in sight’.

All recordings of this week’s The Future in Focus sessions will be made available next week.

Read more

Claims exchanges continue upward trend

Claims exchange volumes continued an upward trend for week ending 20 March 2021 with a further three per cent increase according to the CAPS Claims Analysis Report.

It is the third consecutive week claims exchange volumes have risen from 76% week ending 6 March to 85% week ending 20 March.

Meantime, supply chain transmissions reduced by two per cent to 89% week ending 20 March – experiencing the first dip in five weeks.

Read more

asTech acquires Red

Repairify Inc, trading as asTech, has acquired Red (EU) Ltd and Red Autocentres.

The combined companies will operate as Red EU and represent the 11th add-on acquisition for asTech.

“Red is an exciting acquisition that enables asTech to further broaden its suite of global tools and solutions for customers. With demand for ADAS repair and calibration services rising, asTech looks forward to continuing to be the solution provider of choice for customers seeking to properly repair today’s sophisticated car parc,” said Paul Cifelli, Managing Director of Kinderhook Industries.

Read more

Copart continues to make headlines

Copart UK has been awarded the prestigious CCA Global Standard Accreditation by the Customer Contact Association for a second year.

The CCA Global Standard, recognised as the definitive standard for customer contact operations, was awarded to Copart for a second time, following an intensive ‘year two’ assessment, performed virtually over a two-day period.

Meanwhile, the business plans to expand its Sandy Operation Centre by 27-acres as part of its ongoing growth programme. The planned expansion will provide a total of just under 60 operational acres at Sandy and will double the annual storage capacity at this location to 80,000 vehicles.

Repair estimate volumes predicted to rise throughout H1

Repair estimates were tracking at 61% year-on-year during February 2021 according to Trend Tracker which predicts a continued upward trend for the remaining first half of the year.

Utilising data such as .gov, apple, google mobility etc as well as other market sources, in combination with critical sources of data from its partners Audatex, Trend Tracker predicts repair estimate volumes will continue on an upward trajectory for H1 2021.

Read more

Activate Group appoints Victoria Turner as CCO

Activate Group Ltd has strengthened its commercial function with the appointment of Victoria Turner as Chief Commercial Officer.

Victoria, who joined the business in 2020 as CEO of Activate Accident Repair, will lead the commercial function in addition to her existing role in the fast-growing repair division.

Hannah Wilcox, CEO of Activate Group said: “We are well-placed to continue our impressive growth trajectory, and ramping up the commercial function under Victoria’s leadership will give us the strategic focus to achieve our vision of being the transformational leader in accident management.”

Source

AW Repair Group makes it 11

AW Repair Group has opened a ‘technology-packed, future ready site’ in Lincoln.

The 14,000sqft, BS10125 accredited site offers significant EV battery storage, ADAS calibration equipment and is prepared for the addition of a specialist multi-material bay as further demand rises. The site also complies with the company’s PAS2060 carbon neutrality standard.

Andrew Walsh, Founder and CEO, said: “We not only have the technology but also the awareness and training in our teams to ensure we are fully ready for the future. It’s no longer feasible to set up a new site in the traditional way and space has already been allocated for emerging technologies becoming the every day norm.”

Source

Fix Auto hits Trustpilot milestone

Fix Auto UK has recorded its 1,000th Trustpilot customer review.

Since January, its overall TrustScore has risen to an industry-leading 4.8 out of five, rating Fix Auto UK and its partners as excellent for customer service delivered. Eighty nine per cent of all reviews received have been rated as Excellent.

Meanwhile, Fix Auto Mid Devon owner Louise Woolacott along with daughters Erika and Alena plan to open a second site in the South West. The new site, which will include a specialised ADAS booth, will be known as Fix Auto Newton Abbot and is scheduled to be operational by the end of April. 

Source

Businesses lead the EV charge

The Society of Motor Manufacturers and Traders (SMMT) has called for greater support for private retail uptake of electric vehicles, following new figures showing businesses are twice as likely as consumers to make the switch from petrol or diesel.

SMMT analysis of new car registrations in 2020 show that just 4.6% of privately bought cars were battery electric vehicles (BEVs) – compared to 8.7% for businesses and large fleets. In total, consumers registered 34,324 BEVs in 2020, compared to 73,881 corporate registrations.

Mike Hawes, SMMT Chief Executive, said: “While last year’s bumper uptake of electric vehicles is to be welcomed, it’s clear this has been an electric revolution primarily for fleets, not families.”

Source

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An ever-shifting insurance landscape

The impact of Covid-19 on insurance was the subject of the third session of ARC360’s week-long digital event, The Future in Focus, held in association with I love Claims.

An Insurer Evolution saw Gillian Ferguson, head of motor claims at Zurich Insurance, discuss how the company has reacted and evolved as a result of the global pandemic, while still keeping the customer at the centre of everything they do.

She said, ‘The two main areas of focus when the pandemic struck were our people and our customers.’

People

Gillian explained that flexible and remote working was already in place at Zurich, meaning the transition to home working was a straightforward one. However, while straightforward for the company, it was less so for employees, who were all offered two weeks’ paid leave to put things in place to enable full-time yet flexible home working.

Meanwhile, the company also accelerated its remote damage inspections capabilities so customers uncomfortable with visiting a repairer could have their vehicles assessed at home, with Zurich engineers then telling them if the repair was crucial or if they could continue driving their vehicles safely for the time being.

Customer needs

Gillian said, ‘Everything we do is based on what the individual customer needs. It’s about making the claims journey as personal as possible. Internally, we have a claims commitment to make the process effortless. We aim to give the customer freedom of choice around how they report the claim – be it online, through an app or over the phone – and how they can follow the progress of a claim.’

She added, ‘Technology has a large part to play, but you need to recognise when the personal element might be required too. Some of our customers might be in a vulnerable situation and want to speak to someone personally, so that service is available.’

Sustainability

The last year has also seen awareness around sustainability and the environment increase among customers and companies alike.

Zurich is committed to reducing its operational footprint and is putting this into practice across the group. It has planted more than a million trees in the ‘Zurich forest’ and has pledged to transform its entire fleet to 100% electric.

It has also recognised a demand for EVs among policyholders, offering insurance packages tailored to EV drivers and providing EV replacement vehicles when necessary.

Gillian said, ‘It’s not just about our own actions though. We can’t say that sustainability is important to us and then work with supply partners who don’t share those values. So we want to work with companies who have also made sustainability a priority.’

Technology

But sustainability is just one area where the industry is evolving at breakneck speed. The technology within vehicles is likely to have a dramatic bearing on the insurance landscape. EVs, automation and connected vehicles all bring with them new risk factors, and it’s up to the insurance sector to measure and then mitigate those risks.

Regulations around Level 3 automation are currently under consultation, and Gillian says than when it comes to self-driving cars there are three areas of focus: safety, data, and driver attitudes.

She said, ‘There is still so much work that needs to be done before complete automation. Firstly, the technology needs to be implemented safely. If there is an incident because of this technology it could set widespread adoption back years.

‘Secondly, we need security around the data and who will have access to it, and thirdly, we need to establish public trust in the technology. The public needs to be willing to adopt it, and I think that requires a large education campaign.’

Of course, the technology within cars also has direct ramifications for the aftermarket, with repair costs and key-to-key times both rising.

Gillian said, ‘We’re working closely with our network to make sure there is the skill set there and they have the access to main dealerships when necessary. In an ideal world, we’d like all our network to be able to carry out all the repairs themselves because it offers a much more streamlined process.’

Future

Before all of this though, the industry needs to get back on its feet after a year of unheralded disruption. All sectors need to prepare for a new normal, without being completely sure what that is.

Gillian concluded, ‘I don’t think I’ll ever go into the office again on a full-time basis, and I think that’s the same for a lot of people. Driver-habits will change so will the traditional rush-hour be as heavy as it was? I don’t think so. Historically, that’s when most of the accidents happens so there might be fewer claims.

‘But we also need to prepare for different types of road users. More and more people are cycling now, and what impact might e-scooters have? It might be a completely different ball game with different types of accidents in the future.

‘Ultimately though, we are here to serve our customers. We can pat ourselves on the back but if they tell us we’re not hitting the mark then it’s all for nothing. We need to keep asking them for feedback, and then listening to it.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa, Innovation Group and Prasco UK; and strategic partners AutoRaise; NBRA; RepairTalks; and TrendTracker.

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Copart awarded CCA Global Standard Accreditation

Copart UK has been awarded the prestigious CCA Global Standard Accreditation by the Customer Contact Association for a second year.

The CCA Global Standard, recognised as the definitive standard for customer contact operations, was awarded to Copart for a second time, following an intensive ‘year two’ assessment, performed virtually over a two-day period with the Customer Support Centre and Claims Settlement teams at its Customer Excellence Centre in Bedford.

During the assessment, Copart provided a comprehensive range of evidential documentation supported by video conversations with key members of the team, including the Director of Performance, Quality and Risk and the newly appointed Head of Central Operations.

The company was commended for the planning and organisation involved in preparing for the assessment and there were no non-conformities or advisories received.

The CCA Global Standard Auditor praised the company’s robust response to the crisis and rapid deployment of remote working for employees in non-operational roles. Copart’s focus on the personal development of its people was commended, with its investment into apprenticeships and mental health awareness training being very positively received. Other keys strengths highlighted were the company’s continuous focus on customer experience and the high levels of employee engagement.

Jane Pocock, Managing Director of Copart UK & Ireland, said: “We’re thrilled to retain our globally recognised accreditation despite the challenges of the pandemic, and I was particularly pleased to see such positive feedback around how we have communicated with, recognised, and supported our people during this time.”

Penny Bayley, CCA Global Standard Auditor, added: “It is clear from the conversations and documents evidenced that the company is focused on their customers and their people, and that they have clear future improvement aspirations for the service they provide.”

Copart first received the award in 2019, the first within their industry to do so, and are re-assessed on an annual basis to retain the accreditation.

To find out more about Copart’s approach, join ARC360’s webinar ‘Cultures, people and productivity’ taking place on Friday 26 March at 10.30am which features Mark Godfrey, director, strategy, marketing and Automotive Division, Copart UK.

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Claims exchanges continue upward trend

Claims exchange volumes continued an upward trend for week ending 20 March 2021 with a further three per cent increase according to the CAPS Claims Analysis Report.

It is the third consecutive week claims exchange volumes have risen from 76% week ending 6 March to 85% week ending 20 March.

Meantime, supply chain transmissions reduced by two per cent to 89% week ending 20 March – experiencing the first dip in five weeks during which time figures rose from 81% week ending 20 February to a peak of 91% week ending 13 March.

On a regional basis the East Midlands, Greater London, North East, South East, Wales and West Midlands all showed increases in claims exchange volumes for the third consecutive week, whilst the South West – following a four-week period of consistent increase – witnessed a significant drop off in volumes.  

CAPS highlights some of the factors causing fluctuations as: bodyshops reporting continued reduction in workforce due to flexi-Furlough; schools re-opening across the country week beginning 8 March 2021; traffic analysis starting to show an increase in peak trends; and CAPS measuring claims exchanged and not necessarily the frequency of ‘new claims’ potentially indicating a weekly lag between newly reported Vs exchanged claims.

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asTech acquires Red

Repairify Inc, trading as asTech, has acquired Red (EU) Ltd and Red Autocentres.

Red (EU) Ltd is a leading distributor of aftermarket electronic devices designed to run diagnostic tests and calibration services on automotive electrical systems, specifically advanced driver-assistance systems (ADAS).

Red Autocentres is a leading provider of automotive diagnostics, calibration and programming services for the collision and mechanical markets.

The combined companies will operate as Red EU and represent the 11th add-on acquisition for asTech.

Red provides a complete suite of solutions for the service, maintenance, and repair (SMR), collision, and automotive insurance industries through diagnostic scan tools and automotive electrical system services. Services include local, car-side, and remote diagnostics along with sensor calibration, programming, and vehicle health support.

“Red is an exciting acquisition that enables asTech to further broaden its suite of global tools and solutions for customers. With demand for ADAS repair and calibration services rising, asTech looks forward to continuing to be the solution provider of choice for customers seeking to properly repair today’s sophisticated car parc,” said Paul Cifelli, Managing Director of Kinderhook Industries.

“Repairify is thrilled to welcome Martin Brown from Red, who will be joining the Repairify team as Technical Director, Repairify Innovations. Expanding into new markets and augmenting service offerings to better serve all customers is key to asTech’s global growth strategy. We look forward to integrating Red, a leading market expert in the United Kingdom (UK), which will enable us to further execute on that strategy across the UK, Europe, and internationally,” said Cris Hollingsworth, President of Repairify.

“The merger between Red and Repairify will provide tremendous value and benefits to all our of our Red global customers”, said Martin Brown, CEO of Red EU. “Red customers will benefit from having access to a complete portfolio of world class tools, products, and services rapidly being integrated under the Repairify global solutions platform.”

Financial terms of the transaction were not disclosed.

Repairify Inc, trading as asTech, is a portfolio company of Kinderhook Industries LLC. The Red acquisition represents Kinderhook’s 105th automotive-related transaction.

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Copart plans 27-acre expansion in Bedfordshire

Copart UK has plans to expand its Sandy Operation Centre by 27-acres as part of its ongoing growth programme.

The planned expansion will provide a total of just under 60 operational acres at Sandy and will double the annual storage capacity at this location to 80,000 vehicles.

Bedfordshire is an area in which Copart has made a significant investment this year.

The company’s Customer Excellence Centre opened at Franklin Court, Bedford earlier this year, housing Copart’s growing customer service functions, including its Claims Settlement, Customer Support Centre, Vehicle Engineering and Operational Audit teams.

Phil Briggs, Copart UK’s Director of Operation Centres, Transport & Engineering, said: “The planned expansion at our Sandy Operation Centre is set to double our operational capabilities at this location, enabling us to continue providing industry leading vehicle storage and services.”

Jane Pocock, Managing Director of Copart UK & Ireland, said: “Despite the challenges of the past year, it has been and continues to be, an exciting period of growth and re-investment for Copart. We have never stood still and are determined to keep pushing forward with our ambitious growth programme, throughout what is going to be another exciting year ahead.”

Subject to all relevant planning permissions, Copart anticipates the additional 27 acres at the Sandy Operation Centre, which currently employs around 80 people, to be operational by December 2021.

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