Weekly News Round-Up: Friday 25 June 2021

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Join ARC360 on demand for a ‘Mobility Special’ – lifting the lid on the changing landscape for mobility – from modern technologies and human behaviours, to connectivity and future concepts – exploring just what it all means to those involved in the insurance claims sector.

Featuring: Greg Cole, UK Claims Director, Aioi Nissay Dowa; Dean Lander, Head of Repair Sector Services, Thatcham Research; Richard Price, Aftersales Director, BMW UK Ltd; and Stuart Sandell, Assistant Vice President – Sales – UK and Ireland, Enterprise Holdings.

Costs rise as supply chains feel squeeze

The cost of repair rose 14% between H1 2019 and H1 2021 and is likely to continue to climb according to the latest research from Trend Tracker.

Using Audatex data as basis for its repair insight, data shows parts and paint rose 12% and 13% respectively between 2019 and 2021, whilst ‘additional costs’ – those relating to areas such as Covid-19 charges and ADAS calibrations – rose by 46% during the same period.

NBRA to host green awards

The NBRA will host its Greener Bodyshop Awards on Thursday 9 September 2021 to bring together bodyshops and suppliers of green services and products to the industry.

Chris Weeks, Director of the National Body Repair Association (NBRA), said, “Following the success of the first Greener Bodyshop Awards ceremony in 2019, we will be holding a second bigger event later this year which will recognise vehicle body repairers in the industry who are committed to reducing their impact on the environment, by implementing measures for pollution and energy reduction.”

‘Very large’ driving test backlog

Transport Secretary Grant Shapps has acknowledged a “very large” backlog of circa 440,000 driving tests due to the pandemic.

According to the BBC, he said the DVLA has put in place a recovery plan to increase the number of tests carried out every day. He added, “I will personally be seeing to them keeping to track on that recovery plan because young people need to be able to take their tests and pass.”

Previously the BBC revealed learner drivers in Scotland faced a 16-week wait to sit a theory test – almost four times longer than candidates in England and Wales.

The Driver and Vehicle Standards Agency (DVSA) said its testing capacity was limited in Scotland as centres must ensure people observe two metre physical distancing. Only one metre distancing is required south of the border.

The DVSA also revealed that the number of practical tests carried out in the last year had dropped by 72.7% from 2019 to 2020.

Covid-related issues continue to hit production

UK car production rose dramatically in May, according to the latest SMMT figures but still face ongoing Covid-related issues.

Some 54,962 cars rolled off production lines compared to just 5,314 a year ago. Performance, however, was still far below pre-pandemic levels, down -52.6% on the same month in 2019.

Mike Hawes, SMMT Chief Executive, said, “May’s figures continue to look inflated when compared to last year’s near total standstill of production lines. The recovery of car production is, however, still massively challenged here and abroad by global supply shortages, particularly semiconductors.”

Carpenters Group joins MGAA

Carpenters Group, the legal firm providing third-party claims services to insurers, brokers and MGAs, has joined the Managing General Agents’ Association (MGAA) as a Supplier Member.

The partnership will ensure that members of the MGAA have access to Carpenters’ fully outsourced claims services encompassing FNOL claims handling, to TPA services through to a comprehensive Defendant litigation capability to trial.

The move comes as MGAs get to grips with the new demands placed upon them by the implementation of the Civil Liability Act.

IPPR suggests EV focus could see 28% rise in car ownership

The Institute for Public Policy Research (IPPR) analysis of the Committee on Climate Change’s sixth carbon budget shows that current approaches to reaching net zero could lead to 10 million more cars on the road by 2050.

It also claims it would result in an 11% rise in car traffic between 2021 and 2050.

The IPPR report argues that to be fair to all, the UK government’s upcoming plan for decarbonising transport must focus on improving people’s quality of life – and this cannot be achieved through a shift to electric vehicles alone.

IPPR is a registered charity and the UK’s pre-eminent progressive think tank.

AND-E UK and Flock team up

Aioi Nissay Dowa Insurance UK Limited (AND-E UK) and UK InsurTech Flock, have developed two connected motor fleet insurance products which are now available to self-drive hire, own goods, courier and tradesperson fleets across the UK. 

AND-E UK is part of Aioi Nissay Dowa Europe (AND-E) which is part of the MS&AD group, one of Asia’s largest insurers. Combining AND-E UK’s significant capacity and motor industry experience with Flock’s risk intelligence and policy management platform, fleet managers can now access insurance tailored to their operations and designed to help improve safety over time. 

Copart celebrates International Women in Engineering Day

Copart celebrated International Women in Engineering Day this week by catching up with Rachael Martindale, Copart’s first female engineer after achieving an IMI Vehicle Damage Assessor (VDA) qualification.

Rachael’s career with Copart began over five years ago when she joined the business as a Claims Settlement Advisor. She moved into an administrative role within the Vehicle Engineering team, before pursuing a career as a Vehicle Image Engineer.

Rachael said, “Now that the last remaining covid restrictions are easing, there have been reports in the news that road traffic has now risen above pre-pandemic levels for the first time. As a business, we are certainly seeing the effects of this and the volume of accident-damaged vehicles coming through Copart have increased.”

ERS puts stop to £63,000 PI fraud

Specialist motor insurer ERS has successfully pursued a private prosecution against three fraudsters who made false allegations against its’ client in an effort to secure £63,000 in personal injury damages.

It is the first time an insurer has used the Fraud act to secure convictions against both a claimant as well as the witnesses supporting the claim and reaffirms ERS’ zero-tolerance approach to motor insurance fraud.

All three individuals, who were employed as taxi drivers in High Wycombe, were successfully convicted of fraud by misrepresentation. The Claimant received an 18-month suspended prison sentence and the two witnesses each received a community order. All three parties lost their taxi licences as a result of their convictions.

Bowled over

Fix Auto Bradford South found itself in the national limelight this week after local cricketer Asif Ali literally smashed his ball for six… and shattered the rear window of his car in the process.

The comical incident occurred last weekend as Asif was playing for Illingworth St Mary Cricket Club which the Yorkshire repairer has sponsored for the last five years.

After being initially reported by the Yorkshire Evening Post newspaper, the story went national with Asif’s misfortune being reported by the BBC, ITV and Sky News along with numerous national newspapers including The Mirror, Daily Mail and Telegraph.

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Costs rise as supply chains feel squeeze

The cost of repair rose 14% between H1 2019 and H1 2021 and is likely to continue to climb according to the latest research from Trend Tracker.

Using Audatex data as basis for its repair insight, data shows parts and paint rose 12% and 13% respectively between 2019 and 2021, whilst ‘additional costs’ – those relating to areas such as Covid-19 charges and ADAS calibrations – rose by 46% during the same period.

Per repair, average parts costs rose from £810.76 in 2019 to £919.47 in 2021.

Paul Sell, associate director of Trend Tracker explained, “Parts costs are increasing at a rate of over six per cent year-on-year, this is a significant amount, and the situation is unlikely to ease as challenges continue across all supply chains globally in light of the pandemic and vehicle part technology increasing too.”

A survey carried out in partnership between Trend Tracker, ARC360 and NBRA – the full findings of which are included in Trend Tracker’s Emerging from Covid-19 report – revealed 92% of the supply chain had experienced parts delays in the supply chain since the turn of the year.

In the report Trend Tracker goes into detail on rising unit costs, an example being a reference to Rushton International which claims housing cost inflation during 2020 rose around four per cent as a result of the impact on supply chains which included increased lead times, increased cost in raw materials and labour issues (shortages).

The challenge of rising costs within the claims sector was covered in a recent ILC Home webinar which focused on the increasing price and scarcity of building materials.

ARC360 on demand (14 July), featuring Trend Tracker, will take a closer look at the challenges currently faced by the supply chain and provide an in-depth insight into what it might mean for the claims sector.

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Weekly News Round-Up: Friday 18 June 2021

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Catch up on ARC360’s latest on demand ADAS special which looks at how ADAS is impacting across the sector. Featuring asTech’s Richard Taylor; Steve Plunkett of Volvo; RWC’s Rob Ward and Sean Harper from S&G Response.

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Data showing signs of ‘summer spike’

Industry data is showing signs of a ‘summer spike’ according to Trend Tracker, as repair volumes look to be improving in June with 57,779 repairs so far during the month (as at 13June).

At the same stage in May there had seen 43% of the month’s volume, which means June could see circa 130,000 repairs, reaching circa 88% of 2019 volumes.

ADAS continues to impact

ADAS – advanced driver assistance systems – has been a buzzword within the incident repair industry for a number of years, but despite that there still appears a widespread lack of indepth understanding of the technology.

The introduction of Thatcham Research’s Insurance Industry Requirements (IIR), backed by more than 30 insurer brands, in July 2020 and its subsequent implementation at the end of March 2021 has only emphasised that knowledge gap, with a flurry of activity evidenced as many in the aftermarket scrambled to make up the ground.

Fix wins franchisee rate relief battle

Fix Auto UK has supported Matt Wright and his fellow directors at Fix Auto West Hampstead, Fix Auto High Wycombe and Fix Auto Hoddesdon to win a nine-month battle to secure £110,000 in business rates relief packages.

Matt said, “Having our applications refused has been frustrating, especially as we know many fellow Fix Auto UK sites and others outside of the network have successfully gained grant support. We met every element of the criteria needed and so just kept pursuing.” 

Ian Pugh, Fix Auto UK’s Managing Director, said: “The priority of every business is survival since the Coronavirus pandemic took hold. While we are seeing signs of a recovery, repair volumes have been dramatically down for more than a year now so every penny that can be injected into a business helps cashflow.”

Tractable earns unicorn status

Tractable has raised $60m at a $1bn valuation during a series D round of funding making it a world first computer vision unicorn for financial services.

Founded in 2015, the London based start-up will help Tractable expand its AI-based technology to improve the claims experience.

Adrien Cohen, Co-Founder & President at Tractable, said, “Reaching unicorn status is a symbolic milestone – what really matters is what we are doing next. We are planing to expand our AI platform – adapting it to inspect a vehicle’s condition when buying, selling, renting your car, and expanding into visual appraisal of property damage after a natural disaster. So that when accidents or disasters hit, our AI is here to help.”

asTech acquires Mobile Tech RX

Repairify, trading as asTech, has acquired automotive and collision reconditioning app – Mobile Tech RX.

Mobile Tech RX is an industry leading automotive repair app with over 4,000 companies and approximately 6,000 active users that enables technicians to estimate, invoice, manage teams and collision workflow, process repair orders and capture data on-the-go through their mobile devices.

Wing mirror repairs costing millions

Volkswagen Commercial Vehicles has calculated that damage to wing mirrors has cost UK van drivers £655m in repair costs in their lifetime with additional losses racked up due to vehicle downtime.

According to the research, a total of 62% of van drivers have had their wing mirrors damaged with over a third admitting it has happened multiple times.

Replacement wing mirrors are the single most common repair that Volkswagen Commercial Vehicles technicians handle each year, with glass and mirrors accounting for 10 times more repairs than any other part.

Underwriting profits surge in 2020

The UK motor insurance market recorded its best underwriting profit since records began in 2020, with a Net Combined Ratio (NCR) of 90.3%, according to EY’s latest UK Motor Insurance Results.

The profitable NCR was principally driven by the COVID-19 lockdowns which resulted in a 20% fall in vehicle usage and a subsequent 28% drop in the number of motor claims.

However, EY predicts that premium rate cuts in Q1 2021 and the upcoming FCA pricing reforms will contribute to this profitability being short-lived, despite the whiplash reforms finally taking effect.

EY forecasts that the NCR for 2021 will be a loss-making 103%, falling further into the red in 2022 with an NCR of 112%.

Vitality launches new motor product

Vitality, in partnership with Covéa Insurance, has introduced a new rewards-based motor insurance product to enable drivers to measure and improve their driving behaviour.

James Gearey, Managing Director of Personal Lines and Protection for Covéa Insurance added: “Our partnership with Vitality is a major milestone for our business strategy and technology roadmap. It is also a really exciting development for the wider insurance market. The regulatory environment is changing as are customer needs. We have to evolve and innovate to make sure we deliver products that provide value and allow consumers the choice to live their lives in the way that they want.”

Industry figures back Automotive 30% Club

Victoria Turner, CEO of Activate Accident Repair and CCO of Activate Group has joined the Automotive 30% Club.

Fellow industry leader – Simon Smith, managing director of Solus Accident Repair Centres – joined the Automotive 30% Club at the beginning of June.

The voluntary network of motor industry leaders aims to improve gender balance within the industry with a goal of filling at least 30% of automotive leadership positions with diverse women by 2030.

Victoria said, “Joining the Automotive 30% Club is just one part of our plan to further develop the inclusive, open-minded culture across the business.”

SMART adds Exeter to portfolio

SMART Bodyshop Solutions has added SMART Bodyshop Solutions Exeter to its group portfolio.

The latest addition adds to the groups geographical coverage which now supports the state of the art site in Cardiff along with The CARS Kidderminster site which SMART Bodyshop Solutions acquired back in October 2020.

The new business is located at the former SHB sales site and will be headed up by Andy Crisp.

Royal Mail rolls out 3,000 EVs

Royal Mail is rolling out a further 3,000 electric vans for use in Clean Air Zone (CAZ) areas.

The additional vehicles, predominantly Mercedes e-Vito, e-Sprinter and Peugeot e-Experts, build on its existing fleet of 300 electric vans and will be supported by a charge point installation at all participating delivery offices.

The first batch of the new vehicles is expected to enter operation in October.

Volvo explores future of steel

Volvo Cars has teamed up with Swedish steel maker SSAB to jointly explore the development of fossil-free, high-quality steel for use in the automotive industry.

The collaboration with SSAB is the latest initiative that supports Volvo Cars’ overall climate action plan with its ambition to be a fully electric car brand by 2030, with only pure electric cars in its line-up. The plan also seeks to tackle carbon emissions in the company’s wider operations, its supply chain and through recycling and reuse of materials.

In the short term, these and other steps aim to reduce the lifecycle carbon footprint per car by 40% between 2018 and 2025. By 2040, Volvo Cars’ ambition is to be a climate-neutral company.

XpressCentres hits £1m milestone

XpressCentres has reached £1m milestone in retail sales since the launch of its new website in early 2020.

The business which has 38 facilities across the country offers a same day car repair service, specialising in minor accident damage such as bumper scrapes and dents, minor wing damage and refinishing.

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ADAS continues to impact

ADAS – advanced driver assistance systems – has been a buzzword within the incident repair industry for a number of years, but despite that there still appears a widespread lack of indepth understanding of the technology.

The introduction of Thatcham Research’s Insurance Industry Requirements (IIR), backed by more than 30 insurer brands, in July 2020 and its subsequent implementation at the end of March 2021 has only emphasised that knowledge gap, with a flurry of activity evidenced as many in the aftermarket scrambled to make up the ground.

However, this technological tsunami is only just starting, with ADAS nothing more than step one on the path to autonomous driving.

That was the verdict of the third ARC360 on-demand webinar, in association with I Love Claims, entitled: ADAS – how is the technology impacting claims?

The webinar included insights from suppliers, manufacturers, training providers and outsourced service providers, with Richard Taylor, European business development director, asTech; Steve Plunkett, business development manager, Volvo body and paint; Rob Ward, director, RWC Training Centre; and Sean Harper, fleet supply chain manager, S&G Response, all taking part.

‘ADAS has been added to vehicles to make them safer and to support the needs of the driver,’ Richard said. ‘But it also makes things more complicated and will give people within this industry a massive headache trying to understand it and keep up-to-date with the changing developments in the vehicles and, more importantly, how to repair them to pre-accident condition.’

Awareness

The IIR has put the emphasis on repairers to ensure this happens, but Richard feels that in many cases awareness is not where it should be. He says that not only do drivers not appreciate how the technology in their cars will react in the event of an accident, but many technicians aren’t even aware the technology is there.

He said, ‘You could describe it as a fog. There is a lot of misunderstanding about what’s on a car and one of the biggest issues in the bodyshop world is knowing if the car they’re repairing does have ADAS technology built into it. They need to know if the bumper they’re about to repair has sensors or not, otherwise how will they know it needs to be recalibrated?’

He suggests bodyshops will need tech partners such as asTech – which uses OE tools to analyse the modules built within cars – to help them identify what technology is fitted into vehicles, what calibrations will be required, and how to invoice the job appropriately.

Richard said, ‘The first and most important thing is to understand the vehicle and what’s in it, but as an industry there are huge awareness issues around the technology, how it performs and what needs to be done to ensure it goes back to the customer in pre-accident condition.’

Support

Steve agrees, and he thinks the challenge is becoming increasingly acute as technology continues to develop at pace.

He said, ‘It feels like ADAS has been around forever, but there has been a tsunami of technology since 2015 and it’s only going to keep developing – and not just within Volvo.’

The benefits then of being a VM approved repairer could become even greater in the coming months and years. He explained how ADAS – and also EV – training has picked up again since Covid-19 restrictions have eased and Volvo’s approved network is now ‘in a great place’ to handle the technology within modern vehicles.

Steve said, ‘We’ve got 75-approved bodyshops, going up to 76 by the end of the year, and I’m quite confident that with the support of our retailers they have the tooling, training and equipment to repair the vehicles correctly, safely and first time. But I think it’s becoming increasingly challenging for non-approved repairers to repair these vehicles now.’

With ADAS filtering down from high end to mainstream, and all new models from 2023 to be fitted with some form of ADAS, that challenge will only accelerate.

Training

Perhaps it’s not surprising then that RWC has reported soaring demand for its ADAS courses. It has been delivering IMI-approved training from its Milton Keynes site for three years, but after a slow and steady start the uptake has surged this year.

Rob said, ‘We were doing one course a month, now we’re doing one or two a week. The driver behind that is IIR, which has caused a certain amount of panic.’

However, the rush for skills appears to be paying off, with Rob even suggesting that many bodyshops have now overtaken dealerships on the ADAS front, investing in technology that enables them to repair more of the car parc than brand-specific retailers.

He said, ‘The dealerships have been slow to the ADAS party, while repairers have invested in their own kit and many are leaving them behind. They need to promote that fact because drivers will soon be far more aware of ADAS and seek out repairers that have this capability.’

But it’s not just repairers rushing to get to grips with the technology. The RWC customer-base has evolved to include mobile windscreen replacement companies, service centres and smart repairers, while the courses themselves are also getting broader as companies appreciate the value of widespread understanding.

Rob said, ‘ADAS impacts on everyone in the business; customer-facing staff also need to be able to talk about the technology with a certain level of understanding and confidence. The next thing that’s coming is over-the-air ADAS calibrations. We’ve recently teamed up with a company to promote and train this, and if I was a repairer I would want to know all about it. It’s a big investment, but it’s the right investment to make.’

Claims

But while ADAS brings inevitable skills and training challenges, its influence on the claims process goes much deeper than that. The greater the complexity of the repair, the more costly it is likely to be and the longer it is likely to take – which only brings more cost.

Sean said, ‘ADAS is having a sizeable impact on claims. There is the process element; making sure everyone knows what they need to do, and the cost element; which has seen claims costs edging up due to extra complexity.’

S&G Response tried to address this by asking its supply chain to hand all ADAS repairs over to a trusted partner. But while this guaranteed the integrity of the repair and streamlined costs, it had a negative impact on key-to-key times as the chosen partner was not able to meet demand in a timely manner.

To address this, S&G Response now encourages its repairers to source their own ADAS partners if they are not able to perform the repairs themselves but requires detailed documentation of the process to ensure safety.

It’s likely that this flexible mindset and willingness to adjust will be crucial as the sector contorts around ever-more ADAS challenges. Because one thing is certain: this technology is not going anywhere.

Sean concluded, ‘ADAS is just the starting point of the technical challenges to come. We are only just starting on the road to autonomous driving. You can embrace it or push against it. We’re embracing it.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa, Innovation Group and Prasco UK.

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asTech acquires Mobile Tech RX

Repairify, trading as asTech, has acquired automotive and collision reconditioning app – Mobile Tech RX.

Mobile Tech RX is an industry leading automotive repair app with over 4,000 companies and approximately 6,000 active users that enables technicians to estimate, invoice, manage teams and collision workflow, process repair orders and capture data on-the-go through their mobile devices.

Mobile Tech RX which has seen over 1.7 million vehicles repaired through its solution in the past year also provides instant damage pricing estimates using machine learning enabled AI and computer vision.

“Mobile Tech RX is a strategic acquisition that allows asTech to expand both its product offering and customer base. The Company provides asTech with access to an established network of repair technicians across 4,000 businesses and 6,000 technicians, instantly increasing asTech’s scale and capabilities,” said Paul Cifelli, Managing Director of Repairify parent company, Kinderhook Industries.

Eric Garves, co-founder and CEO of Mobile Tech RX will continue to head-up the business joining the Repairify team.

Mobile Tech RX represents the 12th add-on acquisition for asTech and Kinderhook’s 112th automotive-related transaction. Financial terms of the transaction were not disclosed.

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Data showing signs of ‘summer spike’

Industry data is showing signs of a ‘summer spike’ according to Trend Tracker, as repair volumes look to be improving in June with 57,779 repairs so far during the month (as at 13June).

At the same stage in May there had seen 43% of the month’s volume, which means June could see circa 130,000 repairs, reaching circa 88% of 2019 volumes.

Repair volumes throughout the UK during March (109,884), April (110,779) and May (115, 527) had previously stagnated at circa 72% of 2019 volumes which had led Trend Tracker to predict a slow climb to 85% of 2019 volumes with the possibility of a summer spike.

Paul Sell, associated director of Trend Tracker, explained: “One thing for sure right now is traffic volumes and patterns have changed, rush-hour is less congested, travelling to and from work is spread further to fit with new flexible working and the roads a more congested at weekends (compared to 2019).

“It looks like June may well be the start of the summer spike but time will tell.”  

Repair volumes is just one of the topics covered in Trend Tracker’s new ‘Emerging from COVID-19’.

Paul said, “Right now, we are all considering the continued impact of COVID-19, which trends have been accelerated and which are here to stay, keeping our finger on the pulse of repair volumes particularly.”

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Weekly News Round-Up: Friday 11 June 2021

Register now…

Register now for next week’s episode of ARC360 on demand where we take an indepth look at how ADAS is impacting across the sector. From insurers, vehicle manufacturers, suppliers and vehicle damage assessors we take stock of where the sector is with its understanding and management of ADAS technologies.

Special ARC360 feature: The model business

No two businesses are alike, but the dramatic divergence of operating models and growth strategies within the automotive incident repair aftermarket is now quite extraordinary.

You don’t have to trace back too many years to find a time when the majority of bodyshops were, largely speaking, of a type, following well-trodden tracks of either high volume/low margin, or low volume/high margin.

Although this basic distinction still exists, there are now many more opportunities for business owners who want to create a unique proposition. This has come about because of significant change in two areas – technology and the customer.

Green Parts Specialists supports repair training

The Green Parts Specialists has furthered its support for the environmental benefits of repair over replace with a delivery of body panels for training purposes to Cornerstone Technologies.

The Green Part Specialists offers a wide range of used Original Equipment Manufacturer (OEM) green parts to help with repairs to vehicles. Cornerstone Technologies specialises in advanced, non-structural repair and repair over replace VDA training.

Meanwhile, the business Hills Group has appointed Jason Bishop, UK regional manager and Chris Barnes, warehouse operations manager, to its senior management team.

Webinar report: the evolution of claims

The first in a four-part quarterly series examining the influence of technology on the motor claims process underlined the complexities facing insurers as they strive to evolve to meet future demands.

The inaugural Tractable webinar – powered by I Love Claims – entitled Changing gear: the new technology accelerating the claims cycle, examined the influence of customer expectations and InsurTech on the adoption of innovation, and highlighted the challenges traditional insurers face in matching the digital solutions offered by start-ups.

Click here to read or watch.

Repair volumes remain static

Repair volumes remained static during April and May at 72% and 73% respectively of 2019 volumes according to the latest Trend Tracker report.

The data – drawn from data and insight partner Audatex – forms part of Trend Trackers new ‘Emerging from COVID-19’ report and is ‘a cause of concern for many in the industry’.

Rising Star Interview: Sammy Rodgers, Finance Apprentice, S&G Response

By doing an apprenticeship it helped me transition from college into the working environment; the knowledge and skills I have learnt during my apprenticeship has helped me apply these to my day to day tasks.”

Copart develops environmentally friendly blueprint

As part of a programme to upgrade and replace offices at its nationwide Operation Centres, works are underway in Bristol to develop an environmentally friendly office blueprint for the future network of Copart Super Centres.

Works underway include areas for vehicles that require specialist handling, like EVs, and contingency land in the event of catastrophes where surge management services are required by insurance customers. There will also be brand-new vehicle preparation areas that will enable vehicle inspections, valeting and 360° imaging.

Indasa heads the peloton

Cyclists across the industry are gearing up to join the peloton to help raise funds for AutoRaise in a two-stage virtual ride.

Indasa Abrasives UK Commercial Director, Phill Blowers will be leading the fundraising event by cycling 200km on 2 July – equivalent to travelling from Colchester to Leicester.

PI reforms: the early verdict

Little more than a week after the introduction of the personal injury reforms, I Love Claims invited key industry influencers to discuss their initial impressions.

Taking part in the 90-minute online special hosted by ILC founder and chairman, Chris Ashworth were: Donna Scully, director, Carpenters Group; Caroline Johnson, director of technical claims, LV=; Peter Gomes, CEO of The CHO; Samantha Ramen, director of Keoghs LLP; and Matthew Maxwell Scott, executive director, ACSO.

They discussed the anticipated benefits of the reforms, the challenges presented by the recently launched online portal, as well as any unintended consequences that may arise in the future.

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Over 250,000 cars SORN during pandemic

New analysis by Kwik Fit has revealed that the pandemic saw an additional quarter of a million cars taken off the road.

Analysing government data to assess how many vehicles were officially off road with a registered SORN (Statutory Off Road Notification) in the last quarter of 2020, compared to the last quarter of 2019, it found an increase of 277,859 vehicles.

The national average increase in cars with a SORN was nine per cent but in Guildford the number rose by a massive 27.5% in the last 12 months. This was followed by Watford which saw a 12.5% increase in cars designated as being off road, then Worcester (12.0%), Southall (11.9%) and Oxford (11.6%).

The increase in vehicles being taken off-road was mirrored in part by a reduction in licensed cars over the same period, which fell by 0.57%, some 187,000 cars.

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In latest episode of the ARC360 podcast we speak with Mike Monaghan, business owner at mindset development specialists, Auto-Motivate who shares his passion for empowering individuals and the industry with positivity.

Mike provides an insight into just what mindset development is and how it can impact on business, plus shares his thoughts on how the industry has and continues to evolve.

He also reveals his inner jedi self.

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Rising Star Interview: Sammy Rodgers, Finance Apprentice, S&G Response

Tell us about your role. What do you do, and what do you find most interesting about it?

I joined S&G Response in September 2019. I applied through the government website which led me to The Apprentice Academy in which I applied for a finance role at S&G Response. I have recently completed my level 3 AAT qualification with a distinction with the support of the business. This was a great opportunity for me as I was getting paid to learn on the job.

By doing an apprenticeship it helped me transition from college into the working environment; the knowledge and skills I have learnt during my apprenticeship has helped me apply these to my day to day tasks. I work within the finance department and I partake in tasks across both the sales and purchase ledger. This includes cash allocation, processing clients salvage payments and many month-end tasks such as variance analysis and bank reconciliations.

I find it most interesting when I take on new tasks or projects which allow my depth of accounting knowledge and experience to increase.

What made you want to work in this industry?

I wanted to work within the automotive industry as there are many different career paths that I could follow, such as engineering, sales, or accounts. I also love how my role is a customer centric job where I can find solutions for clients and make people happy.

I was initially attracted to working at S&G Response as they have a big emphasis around culture and their business values. The wellbeing of our staff is a big priority to us, and I really like how the company listens to feedback, provides cultural sessions and regular 1-2-1 sessions with managers.

What do you see as the biggest challenge to your industry in the next year?

One of the biggest challenges I see to the industry within the next year is Covid recovery. I feel as though there could be an increase in remote working across all job industry’s which means there is less vehicles on the road so there could be less claims.

How would you like to see the industry improved?

Within the industry I would like to see in the future more focus around sustainability, for example electric vehicles, carbon offset etc. In regards to S&G Response I think the business has the potential to really expand further and potentially develop to work with overseas clients. In the next year or so I would love to see that younger people are made more aware of apprenticeship opportunities as they are a great alternative to going to university.

If you could give your 16-year-old self a piece of advice, what would it be?

If I could give my 16 year old self some advice it would be to be my best self- to not compare myself to others, only to my past self. Also to focus on what’s important and that every step I take Is helping my success for the future.

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Hills Group makes senior management appointments

Hills Group has appointed Jason Bishop, UK regional manager and Chris Barnes, warehouse operations manager, as new additions to its senior management team.

Jason brings with him 20 years of knowledge and experience of the salvage and recycling industry, having previously worked within FAB Recycling and Synetiq. His role of regional manager is key to increasing the efficient delivery of Green Parts across the UK, having recently announced the development of new sites in the South of England.

Chris is a welcomed addition to the Hills senior team bringing with him valuable experience gained from operations and leadership roles, having previously worked at Yodel and Quickco where he managed multiple largescale warehousing and distribution channels, the latter being directly within the automotive parts sector.

Ian Hill, managing director of Hills Group said, “Our state-of-the-art parts warehousing and distribution facility is the largest in the UK and it is critical that we have the knowledge and experience to move at pace. Chris has the skillset to increase our lines of multichannel distribution and growth. Working alongside Jason presents a winning formula for the business and highlights our intentions to invest in the best minds in the industry to ensure we provide our customers with a market leading service.”

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Copart develops environmentally friendly blueprint

As part of a programme to upgrade and replace offices at its nationwide Operation Centres, works are underway in Bristol to develop an environmentally friendly office blueprint for the future network of Copart Super Centres.

Works underway include areas for vehicles that require specialist handling, like EVs, and contingency land in the event of catastrophes where surge management services are required by insurance customers. There will also be brand-new vehicle preparation areas that will enable vehicle inspections, valeting and 360° imaging.

Investment is now being made into a bespoke new office building at Bristol, which will further support Copart’s people, services, and technology, as we continue our rapid expansion.

Wellbeing, inclusion, and diversity have been key considerations, with the provision of a quiet prayer room, first aid room, easily accessible disabled toilet facilities, and onsite shower facilities for teammates wishing to cycle to work or exercise during their break times.

To be ‘fit for the future’, the building offers strong green credentials. State of the art insulation, low energy LED lighting throughout, and onsite waste treatment facilities to filter and clean water, will all contribute towards a sustainable and environmentally friendly office.

Jane Pocock, managing director of Copart UK & Ireland, said, “As a global leader in online vehicle remarketing and recycling, operating in the most responsible way is always top of Copart’s agenda. As a partner of choice for most major insurers, we are pleased to share our vision for a greener future, and our sustainability refurbishment programme will be key to reducing our carbon footprint.

“We are committed to encompassing all elements of our Copart Cares campaign – which includes caring about the environment, our customers, and our teammates – into the design of Copart’s offices of the future, ensuring they are inclusive, energy efficient, and are constructed in an environmentally friendly way.”

The new office at Bristol is scheduled to be operational by September 2021.

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