Repairs in the spotlight as ARC360 goes live

ARC360 will shine a light on the future of vehicle repair when it returns with its first physical event in two years. 

Taking place under the ARC360 banner of Gaining Ground Together, ‘Back to the Future’ will be held at the British Motor Museum on Thursday, 25 November. 

IMI welcomes Budget training pledge 

The Institute of the Motor Industry has welcomed the government’s Budget commitment to invest £3.8bn in training during the course of the current parliament. 

However, it has asked for clarity around how the £2.7bn set aside for apprenticeships will be spent, arguing that priority must be given to updating existing apprenticeship models to ensure they are fit for purpose. 

The IMI is also urging the government to commit part of the investment to upskilling the existing automotive workforce. 

Car production slumps in September 

Car production in the UK fell by 41.5% in September, representing the third consecutive month of decline. According to figures published by the Society of Motor Manufacturers and Traders, just 67,169 cars were manufactured in the month, making it the worst performing September since 1982. 

Despite these figures, production of the latest battery electric (BEV), plug-in hybrid (PHEV) and hybrid (HEV) cars continues to grow, with 21,679 units manufactured in the month, or 32.3% of all cars made. 

Thatcham Research welcomes Tesla OTA pause 

Thatcham Research has welcomed the news that Tesla is rolling back the latest Over the Air update to its ‘Full Self Driving’ software. 

Director or research Matthew Avery said the decision to delay was the right one because drivers might be confused by the term, ‘Full Self Driving’, and not realise that they are still responsible for the vehicle and need to remain constantly engaged. 

Furthermore, he said there were real risks of testing new updates in a real-world environment, warning there were ‘significant risks’ that the system would not perform as anticipated. 

Copart EV-ready 

Copart has announced it is prepared for the surge in electric vehicles, with more than a decade’s worth of experience in handling and dismantling EVs. 

Its fleet of over 200 transporters all carry specific chemical and battery neutralisers for leaks or spills, while all drivers have been trained and equipped to identify and neutralise potential fire risks.  

Meanwhile, all its 15 Operation Centres have been issued with specialised safety equipment as well as high voltage emergency carbon fibre ‘hook’ boom in case of emergencies. 

Euro NCAP safety scores announced 

Four out of the five vehicles that have just undergone the penultimate round of Euro NCAP testing received five-star safety ratings. 

Among them was Ford’s first all-electric SUV, the Mustang Mach. Also securing five stars were the Hyundai Ioniq 5, the Hyundai Tucson, and the Toyota Yaris Cross hybrid. The Hyundai Bayon achieved four stars. 

NBRA calls for business rate clarity 

The National Body Repair Association (NBRA) is urging the government to confirm that the 50% discount in business rates for the retail, hospitality and leisure sectors will also apply to bodyshops. 

Bodyshops struggled to secure business rate relief during Covid-19, with some local authorities approving the relief and others arguing that repairers were not included on the list of eligible businesses. 

NBRA executive director Chris Weeks said: “It is crucial that bodyshops can claim this new discount to help them to stay afloat and retain their staff.” 

Audatex names new Business Development Manager 

Audatex has announced that Steve Warwick has been appointed Business Development Manager responsible for Audatex sales within the UK bodyshop industry. 

He steps up from his position as Regional Trainer, having first joined the Audatex training department in 2008. 

ElectriX established to smooth EV switch 

A new service has been launched to help drivers switch to electric vehicles. Powered by LV= General Insurance, ElectriX gathers all the information new drivers need about EVs in a single site, providing both an overview and detailed insight into the basics of electric vehicle ownership, charging, and cost implications.  

Apart from helping drivers identify the EV that’s right for them, Electrix will also address issues such as leasing and charge point installations in the future.  

Car reliance at a 15-year high 

A new survey has found that reliance on cars is at a 15-year high despite the average work commute dropping from five days to three. The RAC questioned 2,652 UK motorists and found that 82% said they would now struggle without access to a car, up from 79% last year and 74% in 2019. 

It found that 53% said there was no public transport alternative, while 46% said they wouldn’t use it even if it was available.  

£864m in fines predicted from ULEZ expansion 

The London Ultra Low Emission Zone has expanded to cover almost the entire region between the North and South Circular Roads. The expansion on Monday means ULEZ is now about 18 times larger than it was previously.  

Drivers in uncompliant vehicles will have to pay £12.50 to enter the zone or pay a fine of £160. However, with awareness of the expansion understood to be under 50%, vehicle management app Caura is predicting fines in excess of £864m in the first six months alone. 

Morelli secures PAS2060 status 

Morelli Group has secured PAS2060 status across all its branches, including Slim’s Detailing, its online detailing chemicals and associated products website. 

It has achieved carbon neutrality with the support of ECA Energy. 

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ARC360 will shine a light on the future of vehicle repair when it returns with its first physical event in two years. 

Taking place under the ARC360 banner of Gaining Ground Together, ‘Back to the Future’ will be held at the British Motor Museum on Thursday, 25 November. 

With a spotlight shone squarely on vehicle repair, the event will feature various elements dedicated to the evolution taking place within automotive aftermarket workshops. 

Richard Steer, CEO of Steer Automotive, will feature as a keynote interviewee during the event, talking delegates through the measures his company is taking to prepare for the future. He will consider the technologies being adopted; the evolving customer and colleague dynamics; and discuss the areas he considers investment to be critical. 

Mark Hadaway, co-founder, ARC360, said, ‘Back to the Future will be a welcome return to live events for us. It will blend the best elements of our digital programme with an experiential and interactive conference and exhibition. 

‘While part of programme will focus on the changes taking place within vehicle repair and operational models, we will also be looking at how the whole industry is being influenced by technology, data, and the wider economy with a high-class line up of speakers and interviews.’ 

Further details about the event and an online booking can be found here.  

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK. 

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Weekly News Round Up: Friday 22 October 2021

ARC360 goes Back to the Future

ARC360 is heading Back to the Future as it makes a return to physical events on Thursday 25 November 2021 at the British Motor Museum.

Under the ARC360 banner of Gaining Ground Together and themed Back to the Future, the experiential event will create an environment for collaboration, interaction and innovative thinking.

Click here to register

Thatcham Research partners with ILC & ARC360

I Love Claims and ARC360 is delighted to announce Thatcham Research as its latest Insurer and Industry Body Partner.

The partnership will further support I Love Claims’ ambition to help individuals and companies operating within the insurance claims industry to ‘be better tomorrow’ through what we experience today.

Thatcham Research’s Dean Lander, head of repair sector services, said, “With our longstanding relationship with ILC, and over more recent years ARC360, it makes perfect sense to take the next step in becoming an Insurance and industry body partner.”

Repairify to unify automotive brands

Repairify has announced it will align its automotive brands to become a global leader in technology and intelligence serving the collision, mechanical and dealership sectors.

Unified under the tagline, ‘Driven by Repairify’, automotive brands asTech, adasThink, BlueDriver, FleetGenix, Mobile Tech RX and RED will align in the pursuit of improving and developing vehicle care, performance and safety through a combination of OEM and OEM-compatible tools and data.

BASF agrees environmental partnership with ECA

BASF’s Automotive Refinish division has underpinned its commitment to achieving net zero status by 2050 by appointing ECA Business Energy as an environmental partner.

ECA Business Energy, which has been working with the automotive sector to help businesses achieve PAS 2060 status, will help BASF’s Coating division achieve carbon neutral growth until 2030.

The partnership will also see ECA Business Energy recommend BASF brands Glasurit and R-M to all bodyshops it is supporting to achieve their environmental targets.

AutoRaise Rally return confirmed

AutoRaise has confirmed the AutoRaise Rally will return in 2022 after a two-year Covid-enforced break. Taking place from 21-23 September, the Rally will start in Stratford and then follow a route through Wales, with overnight stops in Aberystwyth and Cardiff.

Rules will remain unchanged, with teams able to enter a Banger or a Classic. Teams will be asked to make a £500 deposit to enter and expected to raise at least that amount again for the charity.

Anyone interested can email. Entries close on 14 March.

Polestar adds Fix sites to approved network

Polestar has identified Fix Auto Blackburn and Fix Auto Dagenham as among the first bodshops in the UK to begin the journey towards achieving approved repairer status. They have been selected on the strength of the service they provide to Polestar’s parent company, Volvo.

Steve Plunkett, Volvo and Polestar’s body and paint programme development manager, said: “Polestar is now firmly established here in the UK. It’s a brand that is growing at a phenomenal pace and we are having to effectively play catch-up by providing owners with a network of approved repairers who meet the demands and requirements laid out by years of service to motorists by Volvo.”

Meanwhile, Fix Auto UK has appointed Rob Pugh to head up its division of owned repair centres. The 25-year-old takes up the position of head of commercial for Fix Auto UK (Owned Sites) with immediate effect.

SBS strengthens team

Smart Bodyshop Solutions Exeter has appointed Gavin Barefoot as operations team manager. Steve Heardson has also joined the group, which has increased capacity ahead of schedule.

Gavin, who brings with him a wealth of experience, said, “I am extremely happy and excited to join a dynamic and forward-thinking bodyshop group. Here’s to continued growth and evolution.”

No end in sight for high car prices

Inflated used car prices are expected to continue into 2022 as the disrupted supply of new vehicles continues to impact the sector.

The Cox Automotive and Grant Thornton Automotive Insight Report found that a shortage of new cars entering the market has resulted in drivers holding onto their vehicles for longer, raising demand for used cars.

The report also predicted that online car buying is here to stay, while drivers are moving away from ownership to short-term lease and subscription offers, driven by the growth in electric vehicles, which often come with finance options.

Cazoo continues commercial vehicle plans

Cazoo is acquiring Vans365 ahead of plans to introduce commercial vehicles to its online retail proposition later this year.

Based in Bristol, Vans365 buys and sells hundreds of commercial vehicles each month with revenues this year expected to reach £14m.

The deal is valued at £6.5m and subject to FCA approval.

UK’s largest EV battery Gigafactory announced

The UK’s largest Gigafactory developing batteries for electric vehicles is being built in Coventry.

The West Midlands Gigafactory, a public private joint venture between Coventry City Council and Coventry Airport, will be the size of 74 football fields and directly create 6,000 highly skilled jobs as well as thousands more in the supply chain.

Following an investment of £2.5bn, it will begin production in 2025.

Tesla launches new insurance package

Tesla has launched a new car insurance model in Texas. CEO Elon Musk made the announcement at a recent shareholder’s meeting.

Tesla already offers insurance in California, but its Texas offering is substantially different as it is based solely on a driver safety score that is calculated on a daily basis according to the following factors: forward-collision warnings, hard braking, aggressive turning, unsafe following, and forced autopilot disengagement.

Meanwhile, Tesla has also been granted approval to develop a 29-mile network of tunnels under Las Vegas. Serviced by a fleet of Teslas, the underground network is intended to reduce congestion.

Catch up…

Watch the showreel of ILC’s first ever Exclusive Motor Claims Conference.

The event included a spectacular line-up of speakers from across the industry, discussing the day’s most pressing topics including understanding data, evolving market dynamics, legislative reforms, and the many moving parts needing to fit together to provide a seamless motor claims journey.

Register now

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Thatcham Research partners with ILC & ARC360

I Love Claims and ARC360 is delighted to announce Thatcham Research as its latest Insurer and Industry Body Partner.

The partnership will further support I Love Claims’ ambition to help individuals and companies operating within the insurance claims industry to ‘be better tomorrow’ through what we experience today.

Thatcham Research is the UK automotive industry’s only ‘not for profit’ insurer-funded research organisation and hold a unique position thanks to its involvement and engagement with vehicle manufacturers, regulators, law enforcement organisations, automotive bodies repairers and insurers to provide a holistic view of the benefits or shortcomings of vehicle technologies. Thatcham Research is at the forefront of vehicle safety, security and repair.

Thatcham Research’s Dean Lander, head of repair sector services, said, “With our longstanding relationship with ILC, and over more recent years ARC360, it makes perfect sense to take the next step in becoming an Insurance and industry body partner. Thatcham Research have, for more than five decades, been driving change. In that time we have made many significant contributions to the automotive industry, without which the cars we drive would not be as safe, secure and repairable as they are today. Partnering with ILC and ARC360 will provide us with a platform to share our insights and help the industry map a path through the technology led challenges of today and tomorrow.”

Mark Hadaway, managing director of ILC, said, “This is another significant step forward for ILC. Thatcham Research shares our ambitions for supporting the continued development and growth of the sector. The organisation is at the cutting edge of the technological changes sweeping through the industry and we look forward to working in partnership as we strive to be ‘better tomorrow’.”

Thatcham Research joins an impressive list of ILC Insurer and Industry Body Partners, including Ageas, Aviva, Covea Insurance, ERS, insure the box, Managing General Agents’ Association, Markerstudy, Modern Insurance Magazine, Sabre Insurance Group, Swinton group, Tesco Underwriting, and Zurich.

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ARC360 heads Back to the Future

ARC360 is heading Back to the Future as it makes a return to physical events on Thursday 25 November 2021 at the British Motor Museum.

Under the ARC360 banner of Gaining Ground Together and themed Back to the Future, the experiential event will create an environment for collaboration, interaction and innovative thinking.

Back to the Future will bring together key persons of influence from across the automotive incident repair industry all providing their unique insights into the sectors evolution. A key theme throughout the event will be to unpack what significance the past has for the future and explore just what that future looks like short to medium term.

Mark Hadaway, ARC360 co-founder, said, “ARC360’s Back to the Future event will combine all the truly positive aspects of our ongoing digital programme within a live, interactive conference and exhibition format. 

“Plus, with the event taking place at the British Motor Museum – and time built into the day’s programme to ‘explore’ – ARC360’s unique approach will ensure the event really comes to life.”

Further details of the event, including online booking, can be found here.

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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Weekly News Round-Up: Friday 15 October 2021

Register now…

Join us for the highlights reel of ILC’s first ever Exclusive Motor Claims Conference.

The event included a spectacular line-up of speakers from across the industry, discussing the day’s most pressing topics, such as understanding data, evolving market dynamics, legislative reforms, and the many moving parts needing to fit together to provide a seamless motor claims journey.

Register now!

Enterprise appoints new Senior VP for Europe

Enterprise Holdings has appointed Khaled Shahbo as Senior Vice President for Europe. He takes over from Mike Nigro, who has retired from Enterprise following a distinguished 38-year career.

Khaled has served as Senior Vice President for the UK and Ireland since 2018. Under his stewardship, Enterprise expanded its range of services, technologies and branch network in both countries. This has included the development of the Enterprise Car Club business, along with the integration of SHB Hire into Enterprise’s Flex-E-Rent division to create one of the UK’s largest commercial vehicle rental companies.

Meanwhile, Enterprise Car Club service is now available in Ireland. More than 30 cars and vans have been sited, in eight towns and cities. These include 16 on-street sites in Dublin, from Merrion Square north to the Docklands, and Enterprise Rent-A-Car branches in Cork, Galway, Limerick, Waterford, Tralee, Drogheda and Naas. The vehicles are available to rent on an hourly basis and so provide a convenient travel option for when a car is the best choice for a journey.

LV= adds to repairer support

LV= has worked with Audatex to fully fund its repairers LV= Audatex costs.

LV= will continue to cover its repairers Assessment, AudaVIN+ and Audainvoice fees, as well as now cover the LV= proportion of the Software and Solutions fees.  This expanded contribution will be effective 1 November and will be applied to repairers invoices 1 December.

Brian Hodge, Director of Customer Claims at LV= General Insurance, said: “Our Network have been incredible over the course of the pandemic and we see them as a critical extension of our customer service proposition. In today’s environment, where so many costs are escalating and repairers are having to find increasingly innovative solutions to stay profitable, we are proud to support them with full funding of their Audatex costs.”

Used values continue to break records

Average monthly used car values at BCA climbed during September to reach £11,817, making it the fourth consecutive month that BCA has reported record used car values.

The substantial rise is the largest monthly increase in average car values ever recorded at BCA and was heavily influenced by the rich mix of stock on offer across BCA’s online sales platforms and the impact of a shortage of new product in the market.

Year-on-year, average monthly values are up by 41.3%, the highest annual increase recorded.

Meanwhile, Volkswagen Group UK has renewed its long-standing relationship with BCA for outsourced remarketing services. The new three-year contract with the option of a further two-year extension will support Volkswagen Group UK brands; Volkswagen, Audi, Skoda, SEAT, Cupra and Volkswagen Commercial Vehicles.  BCA will handle the sale of over 40,000 vehicles per annum, repatriating the Volkswagen Group’s used vehicles into its franchise network.

SMMT: vehicles top UK’s export values

The Society of Motor Manufacturers and Traders (SMMT) has called on government to put the automotive sector at the heart of future trade negotiations, after publishing a new report confirming vehicles as the UK’s single most valuable goods trade export.

Vehicle export revenues reached £27bn in 2020, making them more valuable to the UK than power-generating machinery and gold, even during a year when the global pandemic disrupted trade flows and shut down markets around the world.

The UK automotive sector, as a whole, generated a total trade revenue of £74bn, underlying its importance to international trade, with more than 80% of British-built cars and more than 60% of light commercial vehicles destined for export.

The SMMT highlights that the UK’s trade policy must now take advantage of the opportunities from a post-Brexit, post-fossil fuel world to restore growth and jobs with automotive central to this ambition.

Insurance fraudster jailed

A man from Cambridge has been jailed after selling fraudulent car insurance deals to Polish community members living in the UK.

Marek Complak set up false or invalid car insurance policies by posing as a broker for well-known insurers. Complak was sentenced to two years and six months imprisonment for money laundering at Cambridge Crown Court following a four-week trial.

The outcome follows an investigation lead by City of London Police’s Insurance Fraud Enforcement Department (IFED), which was supported by the Insurance Fraud Bureau.

Grove Group appoints new head of sales

Grove Group has appointed Damon Curtis as head of strategic sales – a new role created to forge greater collaboration between vehicle manufacturers, insurers and the wider accident repair sector.

Damon, who has almost 40 years’ experience in the automotive repair market, joins from ACIS Ltd.

Damon said, “The market continues to change and Grove Group understands what is required, not only in the way of day to day product supply and support but by developing and positioning technology.”

Anthony Thorpe, Grove Group’s Business Development Director, said, “Damon joining the business will certainly help us take another progressive step forward.”

Copart supports Ben’s Big Breakfast

Copart team mates proudly put on their pajamas recently to support the Ben Automotive Charity’s ‘Big Breakfast’ fundraising event, as part of our ongoing Copart Cares CSR commitment.

The fundraising event for Ben took place across one week in October, ending on World Mental Health Day – 10 October.

Jane Pocock, Managing Director of Copart UK & Ireland, said, “I’m delighted with the effort our teams across the UK put into the Ben’s Big Breakfast events. Everyone had a lot of fun and together they raised a fantastic amount of money for Ben, which will help them to provide even more support services to the automotive community.”

JLR trials blockchain supply chain

Jaguar Land Rover (JLR) has trialled the use of secure blockchain technology to ensure full transparency within a sustainable leather supply chain. 

In the world-first, JLR partnered with supply chain traceability provider Circulor, leading UK leather manufacturer Bridge of Weir Leather Company and the University of Nottingham to trial the use of traceability technology in the leather supply chain. 

As well as tracking compliance, the digital process enabled JLR to assess the carbon footprint of its leather supply network, working with UK-based Bridge of Weir Leather Company to trace its lowest carbon leather from farm to finished article – all part of JLR’s commitment to reducing the environmental and ethical impact of its products across their lifecycle.

Book now…

Join us for ARC360 Gaining Ground Together Q4 2021 event – themed Back to the Future – where we will focus on understanding just what the past means for the future. Is it a completely new world the incident repair sector is operating in or does the past still provide some meaning for the future?

To find out more and secure your place.

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Enterprise appoints new Senior VP for Europe

Enterprise Holdings has appointed Khaled Shahbo as Senior Vice President for Europe. He takes over from Mike Nigro, who has retired from Enterprise following a distinguished 38-year career.

Khaled has served as Senior Vice President for the UK and Ireland since 2018. Under his stewardship, Enterprise expanded its range of services, technologies and branch network in both countries. This has included the development of the Enterprise Car Club business, along with the integration of SHB Hire into Enterprise’s Flex-E-Rent division to create one of the UK’s largest commercial vehicle rental companies.

He takes responsibility for Enterprise’s European operations at a very important period for the business. Already one of Europe’s largest vehicle rental businesses with the most diverse fleet of vehicles, Enterprise will look to extend its leadership in shared mobility under Khaled’s direction. The business will also continue to expand its extensive network of more than 1,300 branches across EMEA, where it has operations in 48 countries.

“Khaled takes charge of our European operations at a very exciting time for both Enterprise and the entire mobility industry,” Enterprise Holdings President and Chief Executive Officer Chrissy Taylor said. “The next era of sustainable, shared transportation is around the corner — and we have the expertise, leadership, technologies and scale to help shape that future.”

“Rental and shared vehicles can be hugely beneficial for businesses and communities by providing them with affordable, convenient and sustainable transport options,” Shahbo said. “I look forward to working with city authorities on projects that comprise our fleet, branch network, bespoke technologies and expertise as part of the next generation of integrated transport networks, which will make our urban areas better places to live and work. Our team is focussed on developing shared mobility models and partnerships that provide customers with the right vehicle, in the right place at the right time.”

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LV= adds to repairer support

LV= has worked with Audatex to fully fund its repairers LV= Audatex costs.

LV= will continue to cover its repairers Assessment, AudaVIN+ and Audainvoice fees, as well as now cover the LV= proportion of the Software and Solutions fees.  This expanded contribution will be effective 1 November and will be applied to repairers invoices 1 December.

Brian Hodge, Director of Customer Claims at LV= General Insurance, said: “Our Network have been incredible over the course of the pandemic and we see them as a critical extension of our customer service proposition. In today’s environment, where so many costs are escalating and repairers are having to find increasingly innovative solutions to stay profitable, we are proud to support them with full funding of their Audatex costs.” 

Chris Payne, Head of Networks and Engineering at LV= General Insurance, explained: “We understand the importance and value of our repair Network and will continue to find new ways of working collaboratively in order to share success and profitability moving forward. I would also like to thank Audatex in helping find a solution to getting this done.”

Marc Holding, Managing Director for the Vella Group, said the initial support provided by LV= during the first Covid Lockdown was ‘very timely’ and that the additional support “comes at a time where it will have a very real impact, with repairers adjusting to the post Covid trading environment, which is proving to be one in which financial pressures continue to mount.”

Neil Garrett, Sales Director, Audatex UK & South Africa said, “We are always open to creative ways to support our customers and I am delighted to expand this significant collaboration with LV= at such a crucial time in our economic recovery.  We are best when we recognise and share the challenges as an industry together.”

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Weekly News Round Up: Friday 8 October 2021

The power of partnerships

Many of the challenges facing the automotive aftermarket are larger than any one organisation, and overcoming them will require a willingness to work together that might not come naturally to ambitious and competing businesses.

That was the message from webinARC 3.9 entitled, A joined up approach, which saw panellists Michael Holding, network manager, LV=, and Andrew Walsh, founder and CEO of AW Repair Group, explain how their close partnership has reaped dividends in key areas such as technology, the environment and staffing.

IRS backs Halo

Halo Accident Repair Centre Ltd has been backed by German based IRS Group.

The move continues the IRS Group’s expansion and growth course in Europe. Brands already under its portfolio include Cryns by Damage in Belgium, Dent Wizard in Germany and pierre.dk in Denmark and Sweden.

In a statement, Bradley Hanson, Managing Director and Co-Owner of HALO, said, “The core component of this partnership with the IRS Group is to provide UK motor insurers with the unique and exceptional HALO repair experience for all of their customers in the years to come. UK insurers can rest assured that HALO ‘powered by IRS’ is building its people, sustainability and future accident repair experience at the top of its strategic planning.”

With the new partnership, IRS Group now has 2,500 employees across 170 locations.

Fraud value up, along with detection

Despite a fall in the overall number of insurance frauds detected in 2020, both the value of the average fraud and fraud detection rates increased on 2019.

The number of detected fraudulent claims fell to 96,000 down 10% on 2019 to the lowest since 2007. Their value, at £1.1bn, also fell on the previous year, but at a lower rate of four per cent. This resulted in a rise in the value of the average fraud detected to £12,000, up six per cent on 2019.

Detected motor frauds fell by six per cent to 55,000, while their value fell by only one per cent to £602m. However, detection rates rose – by number up 0.55 percentage points to 2.05% and by value up 1.31 percentage points to six per cent.

S&G rolls out Service WITH Respect

S&G Response has rolled out the ‘Service WITH Respect’ initiative alongside the Institute of Customer Service, adopting a zero tolerance approach to hostility and abuse towards employees.

Headed by Supply Chain Manager, Sean Harper, S&G’s repair network has welcomed the approach.

Managing Director, Jason Gough of D Walton Accident Repair in Manchester, said, “Wellbeing and mental health are as important to us as they are to S&G Response. We know that mental wellbeing has a huge impact on our people and the support from S&G Response in tackling behaviours that may adversely affect the wellbeing of our people is truly invaluable.”

Activate opens site number six

Activate Accident Repair has opened its Newcastle hi-tech bodyshop, strengthening its position in the North East of England.

The new 20,000sqft site – which completed its first job at the end of September – is situated two miles from Newcastle city-centre and, as with all the existing sites, is purpose built. 

DeAnna takes top honours

DeAnna Avis, National Customer Experience Lead at Solus Accident Repair has been named Inspiring Automotive Woman of the Year 2021.

Sponsored by Jardine Motors Group for the third year running, the Automotive 30% Club’s Inspiring Automotive Women Awards aim to recognise the incredible female talent within the automotive industry.

DeAnna was recognised ‘For the strength of DeAnna’s commitment to the cause of gender balance and inclusion both in Solus and in the wider sector, and founding the Solus Balance Community’.

Fix Yeovil open for business

Fix Auto Yeovil is fully operational with vehicles being repaired at the West Country repair centre developed over the summer by brothers Terry and Chris Clemens.

Crucially, while the fourth site established by the duo is a major milestone in their continued expansion strategy, it is also a significant development in Fix Auto UK’s ongoing drive for complete national coverage.

The 5,500sqft repair centre situated near to the town’s main arterial road fills a void for the network, sitting perfectly between the Clemens’ existing Fix Auto Portsmouth, Fix Auto Bournemouth and Fix Auto Isle of Wight repair centres and Fix Auto Mid Devon, Fix Auto Newton Abbot and Fix Auto Paignton together with the well-established Franchise Partners in Weston-super-Mare and within the city of Bristol.

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The power of partnerships

Many of the challenges facing the automotive aftermarket are larger than any one organisation, and overcoming them will require a willingness to work together that might not come naturally to ambitious and competing businesses.

That was the message from webinARC 3.9 entitled, A joined up approach, which saw panellists Michael Holding, network manager, LV=, and Andrew Walsh, founder and CEO of AW Repair Group, explain how their close partnership has reaped dividends in key areas such as technology, the environment and staffing.

But underpinning it all is communication, which has created an appreciation of each other’s challenges and priorities during difficult times.

Michael said, “We know volumes are critical for our network and we’ve been really conscious of trying to support them with that. There are challenges around staffing and parts, so communication is critical to be able offer them the right kind of support. But what we need to remember is that there is a customer at the end of every job, so we need to promote a joined-up approach between ourselves, the repairer and the policyholder.”

Technology

That is even more critical in a sector where technology is moving as such a pace that many struggle to keep up. However, by working closer with an insurer partner both parties can tackle the tech conundrum together and implement processes of standardisation that go some way to reducing the complexity of repair.

Michael said, “We are on the eve of an evolution within technology, so we need to make sure our repairers can make the right investments in technology so we can offer it back to customers.

“But the benefits for the repairer are similar to those for an insurer. For example, with sole sites you get a number of things: one customer and one process that you can trust, and by developing a close working relationship you can remove a number of the complexities that can exist when there are multiple providers feeding into a site.

“It also gives us opportunities to trial new schemes and pilots. Some work and some don’t, but they all help to create transparency, and that is what you need to reach a level where you both get what you want from the partnership.”

Environment

Another area that can’t be addressed in silos is the environment, which is an ever-growing concern for both company and consumer alike.

AW Repair Group was already considering its own sustainability strategies when its relationship with LV= enabled it to accelerate plans.

Andrew explained, ‘It is a changing landscape now and if you are a professional organisation you have to consider your environment impact. We were already looking at everything but maybe we weren’t sure exactly how to go about things. Working with Michael has been really useful in that sense and enabled us to bring everything to the fore a lot quicker.’

So much so that his group became the first in the UK to achieve the PAS 2060 standard in March this year, and Michael believes the march AW Repair Group has stolen on their rivals is both competitive and ethical.

He said, ‘All the large corporates are going to look at their supply chain and ask them what they are doing for the environment. LV= might be early adopters, but for us it is important to work with an ethical supply chain. It is important today and will be even more important tomorrow.’

To date 19 of its 25 sole sites have achieved the PAS 2060 standard.

Michael said, ‘It’s the right thing to do and it gives you a commercial advantage.’

Skills

Meanwhile, the skills shortage is also an issue that cannot be tackled alone. AW Repair Group has actually managed to open two new sites during lockdown, but Andrew admits that a lack of skills could well hamper future growth for repairers across the country.

He believes apprentices are the only logical solution and Andrew hopes a showcase event will help them find at least three more apprentices to take their 2021 intake to 15, which is the group’s annual target.

But even with this constant commitment to back-fill the group with young people, Andrew says it is impossible not to be affected by a lack of skills.

He said, ‘We are going through such a skills shortage at the moment. We have always had one, but it is really squeezing now and when there is a shortage of anything the costs will go up. So we’re going to see wages go up. All repair networks will be going through exactly the same problem but having a good relationship with your work partner makes those conversations so much easier.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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