ARC360 secures IMI CPD accreditation

ARC360 has secured IMI Continuous Professional Development (CPD) accreditation for its digital and physical events.

The IMI is the world’s leading professional body for the automotive industry, established with the express purpose of improving the standards and skills in the industry by providing members with access to approved and certified training.

It has created a credit-based system to underpin and evaluate the CPD of its members, which requires registered professionals to achieve at least 90 CPD credits during a three-year cycle.

The IMI has confirmed that ARC360 events will fit into its one-hour, one-credit policy.

ARC360 co-founder Mark Hadaway said, “We’re delighted that the quality and learning available at our events has been recognised by the IMI. Achieving IMI CPD accreditation adds further value to the ARC360 brand and underscores the mission of the platform to bring like-minded professionals together to share insights and experiences, and elevate the automotive incident repair aftermarket through greater knowledge and collaboration.”    

ARC360’s next live event, Back to the Future, takes place at the British Motor Museum, Warwickshire, on 25 November. Under the banner of ‘Gaining Ground Together’ it will consider the short and medium ramifications of a tumultuous 18 months.

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The latest names revealed for ARC360’s Back to the Future event on 25 November at the British Motor Museum:

•          Claire Hart, National Sales Manager, Entegral

•          James Gatti, Director of Account Management, Innovation Group

•          Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management

•          Byron McGill, Change, Innovation and Technology Lead, Supply Chain, UKGI Claims, Aviva

To view the full agenda and book your ticket click here

Revised repair standard up for consultation

A public consultation has been launched after the first major update to the automotive repair standard, BS 10125, since it was launched in 2014. The revised version provide clarifications around ADAS and electric vehicles, and removes the ability for repairers to develop its own in-house methodology.

In the revised draft sub-contractors must also comply with the new standards. The consultation period ends on 14 January.

NBRA to call out uncooperative insurers

The NBRA has said the automotive repair sector is at breaking point and cannot ensure the safety of its technicians and customers without immediate support from insurers, accident management companies and fleet operators. It will now ask leaders in each sector to form a working party to consider how best they can help bodyshops, and will then publish the names of those who accept or decline the invitation.

It says the post Covid-crisis is a result of industry-specific and general factors such as parts supply, inflation, and delays in repair authorisation.

The NBRA said, “When will this market stop operating in a short-sighted tactical way and begin to work together with the customers’ interests being the real priority?”

CAPS celebrates global security approval

The Common Automotive Platform Standard (CAPS) has achieved a globally-recognised standard for data security after passing the Type 1 Service Organisation Control (SOC2) security examination.

SOC2 is a rigorous assessment of security policies and procedures, ensuring all accredited organisations follow strict international protocols encompassing the security, availability, processing, integrity, and confidentiality of customer data.

Plug-in popularity continues to surge

Trend Tracker is predicting that more plug-ins will being sold this year than during all of the last decade. It’s latest Market Snapshot, produced with the support of Solera Audatex, cap hpi and the SMMT, says sales are soaring despite continued disruption to the supply chain.

The Market Snapshot also found that a shortage of parts and more large jobs entering workshops has contributed to a rise in average repair costs to £2,265.

Fix Auto UK expands in the Midlands

Fix Auto UK has expanded its network in the West Midlands with Autobody Care becoming the latest new franchisee. The 15,000 sqft site will now operate as Fix Auto Great Bridge, and has announced plans to double the workforce to 16 to support a capacity to increase to about 30 vehicles a week.

Fix Auto Great Bridge joins existing Fix Auto UK sites in the region, Fix Auto Birmingham North, Fix Auto Birmingham East, Fix Auto Kings Norton, Fix Auto Walsall, Fix Auto Wednesbury, Fix Auto Oldbury and Fix Auto Moseley.

AW Repair welcomes new apprentices

AW Repair Group has secured 15 new apprentices following its industry showcase event earlier this week. The group selected 40 individuals to visit its Lincoln site from more than 200 applications, after which 15 were invited to join its apprenticeship programme.

Steve Hoe, AW’s Technical Development Executive and vice chairman of British Repair Industry Trail Blazer, said: “Our next cohort will be split to attend either Thatcham and follow the MET Apprenticeship route or Emtec college to follow the Multi Skilled Accident Repair Technician Apprenticeship route.”

Hilton Coachworks continues success storey

The largest manufacturer-approved repair facility in the UK is getting bigger, with Hilton Coachworks continuing development on its new, two-storey repair site.

The state-of-the-art development in Bishop’s Stortford, Hertfordshire will be 75,000 sqft, with the top floor providing a climate-controlled and secure location to store customer vehicles.

Kudo secures AA package deal

Motor insurer Kudo has signed an agreement with The AA to include annual breakdown cover as part of the package when customer buy motor insurance through the app. Customers who choose to add breakdown cover to their policy will also receive roadside assistance, home start and national recovery from The AA.

Andy Webb, chief operating officer at Kudo, said, “We’re really excited to be working with The AA to provide our customers with award-winning breakdown cover, bringing them full peace-of-mind while behind the wheel.”

Green party for Vella Group

The Vella Group has secured the LV=General Insurance Green Heart Standard, becoming only the second bodyshop group in the UK after AW Repair to achieve the standard. Green Heart measures companies across six key sustainability standards, from the use of green parts in repair to achieving PAS2060 certification and diversity in the workplace.

The Vella Group operates 11 repair sites across the UK and remains a family-owned organisation.

Blowers secures European role

Phill Blowers has been appointed European Sales Manager of Indasa Abrasives. He has been part of the Indasa Group for the past 12 years.

He said, “I look forward to integrating into the export team and working with our key partners in the very near future.”

Rivian leapfrogs GM and Ford after IPO

Rivian Automotive has become the second most valuable US car manufacturer after achieving the world’s largest initial public offering this year. The Amazon-backed electric vehicle maker was valued at more than $100bn after making its Nasdaq debut on Wednesday, with shares surging more than 50% on day one.

That takes it above both General Motors ($86bn) and Ford ($77bn), behind only Tesla ($1.06tn) in value.

EV skills gap to bite by 2026

The Institute of the Motor Industry has warned that the automotive industry will be 37,500 electric vehicle technicians short by 2030. Its analysis finds that the sector will need 90,000 EV-trained technicians by the time the UK ban on the sale of new petrol and diesel cars is introduced.

However, at the current rate of upskilling combined with the surge in EV sales, the IMI suggest the skills gap will materialise in 2026.

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CAPS achieves global security standard

The Common Automotive Platform Standard (CAPS) has achieved global recognition for its data security policies and procedures.

It has successfully passed the rigorous Type 1 Service Organisation Control (SOC2) security examination, which tests a service organisation’s controls relating to the security, availability and processing integrity of each of its systems, as well as the confidentiality and privacy of user data.

By passing the test, CAPS provides reassurance to more than 1,500 UK bodyshops and many of the largest insurance companies and UK collision repair service providers that the information reported by CAPS is transparent, complete, scalable and flexible.

David Neave, chair of the CAPS National Advisory Council, said, “We are delighted to have passed the SOC2 examination for the second time. It is a truly global standard that is essential in an international vehicle supply and repair ecosystem.

“Data security is essential as the CAPS community embraces new stakeholders. It is essential that we demonstrate that we are addressing the cybersecurity concerns of the market in the most robust and complete way and achieving SOC2 brings certainty and peace of mind.

“Every day, CAPS processes thousands of transactions relating to hundreds of motor claims. This level of data transfer will only increase as more businesses join CAPS and more claims are processed over the platform. SOC2 means that CAPS processes and controls are robust, keeping customers in control of their data.”

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Repair standard undergoes major revision

The specification for the vehicle damage repair process, BS 10125, has undergone its first major revision since it was published in 2014, with amendments including improved and updated technical clarifications around ADAS and electric vehicles.

The revised version has put out for public consultation until 14 January.

Among the changes is a renewed focus on preparation for repair and reinstatement of vehicle systems, new routes for proof of competency, including recognition of Continued Professional Development (CPD) as a proof of continued competence, as well as updates to replacement parts confirming alignment with VRA UK Standard for Reclaimed Parts from End of Life Vehicles.

The new standard also confirms that subcontracting at repair level must comply with this standard, and that records need to be maintained as part of repair process management.

Apart from future-proofing the sector by addressing new technologies, the updates standard also removes the ability for a repairer to develop its own in-house methodology.

It is hoped the revised standard will make it easier for repairers to prove competence and allow investment into CPD, while ensuring consistency of approach throughout the entirety of the repair process.

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ARC360 adds more top names to line-up

ARC360 has revealed more top industry names to join the speaker line-up for its forthcoming Back to the Future event.

Taking place at the British Motor Museum on 25 November, the event aims to unpack what significance the recent past has for the future and explore just what that future looks like short to medium term.

Joining the key persons of influence speaker line up is:

  • Claire Hart, National Sales Manager, Entegral
  • James Gatti, Director of Account Management, Innovation Group
  • Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management
  • Byron McGill, Change, Innovation and Technology Lead, Supply Chain, UKGI Claims, Aviva

Mark Hadaway, Co-Founder of ARC360, said, “Back to the Future will bring together key industry personnel to continue our aim of creating an environment for collaboration, interaction and innovative thinking.

“We are delighted to have such a strong line-up of speakers, covering such a diverse range of industry facets, which will undoubtedly bring together some unique perspectives on how the industry is shaping up for the future.”

Alongside the conference, Back to the Future attendees will also enjoy an exhibition area for networking along with the opportunity to explore the museum – the World’s largest collection of Historic British cars.

Click here to find out more about Back to Future and reserve your place.

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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Fix Auto UK increases Midlands footprint

Fix Auto UK has enhanced its footprint in the West Midlands with Autobody Car joining the network.

Established by Deepak Kaler in 2019, the 15,000 sqft repair centre will now operate as Fix Auto Great Bridge, with plans to double the workforce to 16 in order to increase repair capacity to 30-plus vehicles a week.

Kaler said, “I am extremely proud of where I’ve brought the business to in a relatively short space of time. We have built up a great reputation locally for delivering repairs to the highest standards. We have got to where we are with hard work and determination but, in truth, I realised some time ago that with the right help, guidance and support, we could take the business to another level of efficiency which is why I reached out to Fix Auto UK and asked to join and become part of the network.”

Fix Auto UK’s Managing Director Ian Pugh, said: “Deepak’s enthusiasm and commitment to the brand is infectious. He really has left no stone unturned and worked practically around the clock over recent weeks in order to transform his entire operation into a Fix Auto UK site we can all be proud of.”

Fix Auto Great Bridge joins existing Fix Auto UK sites in the region, Fix Auto Birmingham North, Fix Auto Birmingham East, Fix Auto Kings Norton, Fix Auto Walsall, Fix Auto Wednesbury, Fix Auto Oldbury and Fix Auto Moseley.

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Plug-in popularity continues to surge

Trend Tracker’s latest Market Snapshot has revealed the continued surge in demand for plug-in vehicles while highlighting persistent disruption to supply.

Produced with the support of Solera Audatex, cap hpi and the SMMT, Trend Tracker’s analysis for October contained the prediction that more plug-ins will being sold this year than during all of the last decade. 

The insight from SMMT revealed, new car sales during the month fell by nearly a quarter to make it the worst performing October overall since 1991. This has partly contributed to a continued rise in the value of used cars, although cap hpi confirmed growth slowed to 1.2% in October following the largest ever ‘in month’ rise in September, when prices surged 5.9% for the average three-year-old car with 60,000 miles on the clock.

With used car prices still at an all-time high, the repair sector is seeing an increased volume of large repairs, which is increasing repair and key-to-key times in an already busy sector.

Trend Tracker reported increased demand on parts, paint and consumables as a result, demand into a supply chain which is experiencing challenges (driver shortage and component part delays). As such, the average repair cost rose again to £2,265.

The monthly report is free to all Trend Tracker subscribers, subscription can be started here.

Meanwhile, Trend Tracker will deliver a more forensic analysis of the market at ARC360’s Back to the Future event on 25 November, when it will look at the fluctuations in supply and demand, the fall of claims spend during the pandemic, and the pressure to reduce insurance premiums while supply chain costs continue to rise.

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Weekly News Round Up: Friday 5 November 2021

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ARC360 has revealed some of the key persons of influence set to take to the stage at its Back to the Future event on 25 November at the British Motor Museum.

  • Dawn Marsden, Head of GI Supplier Management, LV=
  • Richard Steer, Chief Executive of Steer Automotive
  • Dean Lander, Head of Repair Sector Services, Thatcham Research
  • Darren Wills, Executive Director, Motofix ARC
  • Dave Shepherd, NED/Advisor/Mentor/Coach
  • Paul Sell, Associate Director, Trend Tracker

Allianz appoints repair partners

Allianz Insurance has appointed its Approved Repairer Network consisting of two national suppliers and six regional groups, with partners selected according to their ability to repair electric vehicles, perform ADAS recalibrations and provide green parts.

The insurer also prioritised repairer groups that are carbon neutral or working towards it, and whose methods favour repair over replace.

Fix appoints first franchisee in Northern Ireland

After almost 16 years, Fix Auto UK has a presence in Northern Ireland with the appointment of Fix Auto Lagan Side.

Greer Gardiner who runs the family-owned business in County Down, is the first in the region to officially join the network, ensuring that for the first time since the Fix Auto concept was brought from Canada to Britain in 2005, the network can be truly viewed as a complete, fully branded, UK-wide operation.

The business, which is currently known as Bodyworxni, is just 20 miles from the centre of Belfast and will operate as Fix Auto Lagan Side.

“This is another exciting milestone for the business,” said Ian Pugh, Fix Auto UK’s Managing Director.

Innovation Group names new operations director

The Innovation Group has appointed Catherine Hulme as Operations Director for Motor Business. She will be responsible for the implementation of the Group’s strategic objectives as well as maintaining customer relationships within motor.

Catherine has more than 25 years’ experience in the industry, working within operations, strategy, transformation, procurement, and the supply chain.

Repairify selects new training VP

Repairify has hired automotive training and development veteran Chris Chesney as its new Vice President of Training and Organisational Development. He will be tasked with establishing a comprehensive training initiative for customers, industry partners, employees and the network of technicians throughout the global Repairify ecosystem.

MRW reveals recycling shortlists

The Green Parts Specialists and Ageas Insurance have been recognised for their green parts initiatives. Both have made the shortlist in the Partnership Excellence – Commercial category of the MRW National Recycling Awards.

The awards recognise inspirational teams and projects in the recycling and resource management industry and are considered the most prestigious in the sector. The winners will be announced on 8 December at a joint event with the National Recycling Conference.

Motofix upskills workforce with ecademy

Motofix Group is extending its partnership with Thatcham Research to provide access to ecademy for all its 200-plus workforce for the next three years.

ecademy is Thatcham Research’s online learning management system. Included within the package is content addressing key EV competences as well personalised assessment tools and learning plans.

Motofix had already provided its apprentices with access to Thatcham Research’s blended learning programmes though the Automotive Academy, but this extension is intended to safeguard the skills of safety of its entire workforce.

Motofix chairman, Richard Tutt said: “ecademy is the perfect solution for developing the technical knowledge and awareness of changing vehicle technology.”

Admiral taps into ADAS data

Admiral will incorporate ADAS data in its pricing and underwriting through LexisNexis Vehicle Build, which has been developed by LexisNexis Risk Solutions to help insurers identify and evaluate standard and optional ADAS fitted to individual vehicles.

LexisNexis Vehicle Build is the result of years of research and development, during which more than 2.7 million vehicles were tested with insurers in the UK and Europe.

Gemini receives apprentice gold

Gemini has been awarded the Gold Award for 2021/2022 by The 5% Club, recognising it has exceeded the government target of apprentices making up five per cent of the workforce. At the time of submission Gemini boasted a 12.4% ratio of apprentices, and that has since risen to 14%.

Meanwhile, Gemini has announced that its first Level 3 ART apprentices are now completing their End Point Assessments, while a further 24 apprentices will join the group in the coming months.

Government considers new road safety body

The government is considering setting up a new investigation branch dedicated to learning lessons from road traffic collisions. The Road Collision Investigation Branch (RCIB) would investigate certain incidents to establish cause and then make safety recommendations to improve road safety.

The Department for Transport (DfT) has now launched a consultation on the establishment of the RCIB, which it says would operate much like similar independent bodies that already exist for air, maritime and rail accidents.

Artis celebrates fifth birthday

Artis Accident Care is celebrating its fifth year of trading. The family business launched with two sites but had expanded to nine within three years and has now announced plans to develop two further bodyshops in the South East this year.

Jamie Smithyes, Managing Director, said, “Our strength as a team and our passion is what sets us apart and it’s what we attribute our continued success to.”

Covea and Verex agree partnership

Covéa Insurance has announced a new partnership with Verex Group which will enable customers to buy manufacturer-branded motor insurance at the same time as purchasing a new or used vehicle from within the Verex alliance.

Covéa Insurance joins an existing panel of insurance underwriters to provide broader capacity to support the market growth in electric vehicles.

New academy set up to Steer the future

Steer Automotive Group has launched the Steer Academy, a new apprenticeship programme established to create a continuous pipeline of young talent.

The group launched the programme with a series of open evenings this week, showcasing the sector to parents, teachers and students keen to start an apprenticeship. The open nights were held in Leicester and Tamworth, with a third planned for Northampton on Monday.

Insurers incentivise EV switch

As sales of battery electric vehicles continue apace, according to latest figures, LV= General Insurance and Direct Line have both taken steps to accelerate the switch to electric vehicles.

ElectriX, powered by LV=, has been set up to provide drivers with insights into the basics of electric vehicle ownership, charging, and cost implications.

Meanwhile, Direct Line has partnered with Zoom EV to offer customers a free bundle of discounts and benefits designed for hybrid and electric vehicle owners. Benefits include discounts on public charging and reduced costs on home electricity. 

New review lifts lid on Covid impact

Grant Thornton has published a review looking at the impact Covid-19 has had on the automotive industry.

The review collates expert views on the upstream and downstream sectors of the industry, the benefits that can be generated by claiming research and development expense credits, the developments within the FCA and their implications, as well a breakdown of key mergers and acquisitions.

Customers have their say

The Insurance Choice Awards winners have now been revealed. The Insurance Choice Awards are the only independent insurance awards chosen exclusively by customer votes.

Saga was named Best Big Insurance Company, while One Call Insurance won the Best Overall Insurance Broker gong. The Innovation of the Year award went to Laka, Mayfair Online was crowned Customer Service Champion, Laka and Collingwood shared the Treating Customers Fairly award, while Protect Your Kids won Best Newcomer and Honcho picked up the Best App award.

Ford creates new mobility studio

The first five start-ups selected to take part in Ford’s cleaner transportation initiative have been announced. Ford has set up The Mobility Studio with Newlab to provide an innovation hub where companies focusing on sustainable mobility solutions can work, collaborate and build partnerships.

The five companies are Autofleet, EVPassport, Fermata Energy, Rhombus Energy Solutions and SparkCharge.

Industry warned of HGV claims spike

The motor insurance industry has been warned to guard against a rise in fraudulent claims against foreign-registered vehicles involved in accidents in the UK. International insurance law firm DAC Beachcroft, working with cross-border claims representative InterEurope UK, believes the predicted spike in fraudulent claims could centre around heavy goods vehicles.

Dan Prince, counter fraud partner at DAC Beachcroft. “Given that these motor claims fall outside the Official Injury Claim portal, we anticipate this area will be targeted by an increasing number of fraudsters.”

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ARC360 reveals more key speakers

ARC360 has revealed more key speaker names set to take to the stage as part of its ‘Back to the Future’ conference later this month.

‘Back to the Future’ takes place at the British Motor Museum on Thursday, 25 November, under the ARC360 banner of Gaining Ground Together – a key principle which has seen the forum help unite the incident repair sector since its inception in 2019.

The latest names to be revealed include: Darren Wills, Executive Director, Motofix ARC who will share his thoughts on the future opportunities and challenges for repairers; Dave Shepherd, NED/Advisor/Mentor/Coach who, with vast global sector experience, will bring high level strategic thinking to the fore; and Paul Sell, Associate Director of ARC360 data and insights partner Trend Tracker who will share some of the latest market intelligence whilst also helping generate some ‘real time’ insights.

ARC360 co-founder Mark Hadaway said, “We are delighted to have the ongoing support for ARC360 from key persons of influence from across the sector.

“Back to the Future will call on the experience of these industry experts to assess, analyse and interpret – at a multitude of levels – just what the recent past might mean for the future of the sector.”

Further details about ‘Back to the Future’ and an online booking can be found here

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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Gemini apprentices begin EPAs

Gemini Accident Repair Group has announced that its first ever Level 3 ART apprentices are now completing their End Point Assessments (EPA).

The apprentices have reached this stage of their apprenticeships despite the incredible challenges posed to studying and career development by the pandemic, and with the continued support of The Institute of the Motor Industry and Emtec College.

The first End Point Assessments are not expected to be completed until late January 2022.

Meanwhile, Gemini’s commitment to future talent continues apace with another 24 apprentices timetabled for late 2021/early 2022.

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