Long-serving colleagues clock up 450 years collectively

Fix Auto Oswestry has recognised a group of long-serving colleagues who have collectively accumulated for than 450 years’ service to the company.

The multi-site business is celebrating its 50th anniversary this year and, incredibly, 30% of its 50-strong workforce have recorded 20 years’ service or more.

Operations Director Richard Edwards leads the way with 45 years’ service, one more than painter Peter Haywood while panel technician Neil McArdle has clocked up 41 years.

Painters Gary Staley and Paul Robertson have served the business for 35 and 32 years respectively, receptionist Wendy Williams has worked for the Hitch family for 32 years while MET Peter Morris and Managing Director Lee Hitch complete the line-up of those who have worked for the business for more than three decades.

In addition, driver Roy Millington (27 years), parts manager Karl Evans (23 years), valeter Mike Talbot, Bodyshop Manager Neil Andrews and Gary Edwards, parts manager at the company’s sister site in Wrexham, have all clocked up 22 or more years.

Lee said, “I know it’s an obvious cliché, but we’ve long-believed we are one happy family and when you sit back and look at those names alongside their years of service you realise we are. There can’t be many repairers in the country who can honestly say their core team have collectively recorded 450 years, that’s an incredible amount of experience and even before we add dad, Robin, who founded the business 50 years ago and is still regularly on the shopfloor, and my mum, Ann, who has been by his side working in accounts right until Covid.”

Ian Pugh, Managing Director for Fix Auto UK, said: “What Robin, Ann, Lee and Richard have cultivated across both Fix Auto Oswestry and Wrexham clearly truly is a one happy family. To have such a high number of employees who have served a business for more than two decades cannot be underestimated as an incredible achievement.”

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Davies joins as Ryemarc Director

Ryemarc, the holding company for Motofix Accident Repair Centres, has appointed Gethyn Davies as Executive Director.   

He joins from Hastings Direct, where he was Commercial and Strategy Director (Accidental Damage). 

Richard Tutt, Chairman of Ryemarc, said, “I am delighted to welcome Gethyn to the board of Ryemarc. Having known and worked with Gethyn for a number of years I have experienced first-hand his wide-ranging skill set, depth of knowledge and his enthusiasm for our industry. Gethyn is a very welcome addition to the Ryemarc team, and I look forward to working with him on bringing to life the strategic aims of Ryemarc for 2023 and beyond.”  

Gethyn added, “I have always admired Richard, his team and the business he has built up and I am honoured to get this chance to become involved with the business at a key point in its growth.” 

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ARC360 news round up – Friday 17 March 2023

Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

Gemini opens eighth LV= sole site

Gemini Accident Repair Centres has launched a new site in Luton after acquiring Michael G Motors.

The new business will operate from a new 8,500sqft site with the capacity to repair 1,300 vehicles per year and becomes the eighth LV= sole site.

Previously operating under the Fix Auto Luton banner, Michael G Motor is managed by Mo Givian.

Vella Group expansion continues

The Vella Group has taken its number of sites to 12 with the acquisition of Gaskells Motor Bodies. Owners Nick and Louise Gaskell will remain with the business, with Nick becoming Site Manager.

The Vella Group expects to continue its expansion with further acquisitions this year.

Fix franchise set to grow Essex footprint

Three months after opening Fix Auto Braintree, owner Danny Ashwell has confirmed his plans to open a second new site are on course to come to fruition.

This new site, which will replace his existing Fix Auto Chelmsford repair centre, is the second element in his programme of investment and arrives almost a year on from when he revealed plans to grow from a single bodyshop repairer to a four-site operator across Essex before 2024.

IAEA set to celebrate 90th birthday

The IAEA will celebrate its 90th anniversary at the Stratford Manor Hotel, Stratford-Upon-Avon on 20 May.

Guest speakers include Dr James Carton, Assistant Professor in Sustainable Energy in Dublin City University, NBRA director Chris Weeks, Jeff Mack, National Account Manager of Nationwide Vehicle Recovery Assistance, Kirsty McKno, Managing Director of Cogent Hire, Director of Auto Industry Consulting Andrew Marsh, and IAEA President-elect David Punter.

2030 ICE ban can’t be met

The 2030 ban on the sale of new petrol and diesel cars is looking increasingly unlikely to happen, according to Vertu Motors CEO Robert Forrester.

He said, “The ban on ICE vehicles in the UK in 2030 will have to move back five or 10 years. It is a question of when, not if.”

Green demand on the rise

Ageas has reported an increase in customer demand for green parts.

With cost-of-living pressures putting a strain on household finances, Robin Challand, Claims Director, has said that green parts can help overcome challenges in parts supply, accelerate the claims journey and reduce costs.

ITAS updates Core service

ITAS has redesigned ITAS Core, its network and bodyshop management tool to help businesses achieve compliance across manufacturer, insurance, and repair network programmes.

The system includes push notifications, SMS notifications, staff qualifications, audits and approvals, managing standards, repair certification, reporting solutions, key performance indicators, repair capability, data integration, and communication.

Audatex to update paint tables

Audatex has announced that its paint material tables will be updated for the Irish market on or around 24 March.

Based on data supplied by paint manufactures, an average increase of 8.9% is expected for paint and materials.  

Conference calling

TPS – for Volkswagen Group Genuine Parts hosted it first conference in three years recently.

TPS is a network supplying parts for Audi, SEAT, ŠKODA, CUPRA, Volkswagen passenger cars and Commercial Vehicles to customers in the independent motor trade.

Thatcham Research colleagues rise to the challenge

Thatcham Research colleagues are raising money for automotive charity Ben through a series of Benathlon challenges.

The fundraising initiative challenges automotive colleagues to cover as many miles as possible by any means – foot, bike, rowing machine – to raise at least £75 for the charity.

SMMT urges government action in EV charge

A new report by the Society of Motor Manufacturers and Traders (SMMT) has warned the government to step up its support for the electric vehicle industry or risk falling behind other countries.

Race to Zero: Powering up Britain’s EV Supply Chain has stressed the need for an urgent response to initiatives such as the $370bn Inflation Reduction Act in America and the EU Green Deal Industrial Plan.

Spring Budget fails to charge EVs

The Spring Budget, delivered by Chancellor Jeremy Hunt on Wednesday, announced that Fuel Duty will be frozen for 12 months while the Energy Price Guarantee has been extended for a further three months.

However, the automotive industry has bemoaned a lack of support for EV transition.

Mike Hawes, chief executive of the SMMT, said, “There is little that enables the UK to compete with the massive packages of support to power a green transition that are available elsewhere.”

Ben Ball tickets now on sale

Tickets are now on sale for the Ben Ball, which will take place at Old Billingsgate Market on 6 December.

People

Orbital Repair Solutions has appointed Mark Stuart as Director.

John Gibson has been appointed as Motor Services Director at Kennedys.

The Vella Group has appointed Nick Gaskell as Bodyshop Manager Vella Group Great Harwood.

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Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

James runs the global talent acquisition function at Capita, spanning multiple countries and hiring all types of employee groups, alongside driving a diverse and engaging candidate journey. He has spent the last 12 months redefining the talent acquisition strategy to enhance the quality of hire; create a stronger external branding with #BeBrilliantBeYou; and implementing technology to create a seamless candidate journey. During this time he has also overseen the hire of more than 25,000 new colleagues into the global Capita business.

James said, “I’m really excited to be joining the ILC community for this vitally important event in addressing the talent requirements of a rapidly evolving sector. Having spent many years in talent acquisition – as well as developing thinking around leadership, employee engagement and career development – the importance of not only hiring ‘right’ but supporting employees through the life cycle of employment is essential to the success of any organisation.”

The day’s agenda will support attendees to understand what factors are at play influencing talent acquisition, retention and upskilling; how people challenges can influence positive change across business; and openly discuss the skills requirements within claims for the future.

The event has already attracted the attentions of some of the UK’s leading insurers with the likes of Admiral Group Plc, Aioi Nissay Dowa Europe, Allianz, Aviva Insurance, BGL Group, Ecclesiastical Insurance, esure, First Central, Inshur, Marshmallow, NFU Mutual, Pen Underwriting, Saga and Zurich all showing their support.

The event is aimed at anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as team leaders.

To find out more and see how you can get involved, email: jonathan@iloveclaims.com

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Gemini opens eighth LV= sole site

Gemini Accident Repair Centres has launched a new site in Luton after acquiring Michael G Motors.

The new business will operate from a new 8,500 sqft site with the capacity to repair 1,300 vehicles per year and becomes the eighth LV= sole site.

Previously operating under the Fix Auto Luton banner, Michael G Motor is managed by Mo Givian.

He said, “It is an exciting time to have joined Gemini Accident Repairs. The decision came at the right time when my previous business partner and the original founder of Michael G Motors planned to retire from 50 years in the motor trade. Gemini Accident Repairs were the right choice given the company values and ethos, which provided a solution and home for me and the entire Luton team to continue serving the community and customer contract requirements.”

Michael Golding, LV Network Manager, added: “We are really excited to introduce our eighth sole site within Gemini. This growth is based upon the great service and commitment Gemini provide to both our customers and LV= direct.”

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SMMT urges government action in EV charge

A new report by the Society of Motor Manufacturers and Traders (SMMT) has warned the government to step up its support for the electric vehicle industry or risk falling behind other countries.

Race to Zero: Powering up Britain’s EV Supply Chain has stressed the need for an urgent response to initiatives such as the $370bn Inflation Reduction Act in America and the EU Green Deal Industrial Plan.

It sets out a Green Automotive Transformation strategy that would position Britain as one of the world’s most competitive locations for advanced automotive manufacturing, identifying investment, regulation and trade as the key pillars to future vehicle production in Britain.

Mike Hawes, SMMT Chief Executive, said, “Britain boasts a firm foundation of EV production, backed by low carbon energy, outstanding R&D and a highly skilled and productive workforce. We must not squander these advantages. With other parts of the world turbocharging their support for the zero emission vehicle transition, we need to step up to compete in this global race. Every part of the country has a stake in the switch and with fast, decisive action we can deliver for Britain the growth, jobs and green prosperity this country deserves.”

To date, more than £11bn has been invested by manufacturers in EV production locally, leading to fully electric or hybrid vehicles comprising almost a third of all UK-built cars last year, with an export value of £10bn.By 2025, the sector is anticipated to produce more than 20 models of electric cars, vans, buses and trucks, contributing to the economy and jobs in all regions of the country.

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ARC360 news round up – Friday 10 March 2023     

Enterprise backs New Generation in Claims

Enterprise Rent-A-Car has given its full backing to ILC’s New Generation in Claims event by both sponsoring the occasion and providing expert insight on the day.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Enterprise join Headline sponsor Wiser Academy to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

JDK announces Solera partnership

JDK Technology has integrated its platform with Solera, enabling repairers to send images directly onto an estimate within Auda Enterprise Gold. 

Once a vehicle is onsite, a repairer can use the JDK Technology Workshop app to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned.  A repairer can then export the images at the click of a button directly onto their AudaEnterprise Gold assessment.

Fix Auto UK to accelerate mental health training

Fix Auto UK will hold more Mental Health First Aider training courses at its Leicester head office as part of plans to have at least two qualified mental health first aiders at each franchise partner site.

It has hosted three courses to date, with 39 colleagues so far qualifying for their official Mental Health First Aider England (MHFA) certificates.

Sales soar as recovery continues

The signs are promising for the UK automotive industry after new car registrations grew by 26.2% in February to 74,441 units, while the light commercial vehicle market enjoyed its best performance for a quarter of a century, up 8.5% to 17,540 units.

Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers.”

Scan do better

AsTech has revealed how its Rules Engine solution can identify the most cost-effective and comprehensive scan tool for repairing a vehicle.

In the first of a series of case studies, it explains how its technicians performed tens of thousands of vehicle scans and compared the results of each to find the most appropriate scan for different makes and models.

Walton flying after Kitemark success

Manchester-based family-run bodyshop Walton Accident Repair has passed its BSI Kitemark BS10125 audit for the third time.

Repairers in the dark about spraybooth lighting

IDES Electrical Services has underlined the importance of proper lighting in spraybooths to enhance colour-matching. It believes suitable lighting is often overlooked by repairers, leading to reduced quality, safety and productivity.

Castle Coachworks secures Tesla approval

Northampton-based Castle Coachworks and Castle Vehicle Servicing has announced that it is now a Tesla-approved repairer, meaning its’ fully-qualified technicians follow manufacturer-approved repair methods.

Deadline looms for MOT technician assessments

The IMI has announced that more than 25,000 MOT testers in the UK have not yet completed their annual assessments. The deadline to do so is 31 March.

Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations. Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

ARC360 Market Intelligence: February 2023

People

Kris Hurd has been named Operations Manager at Gemini Accident Repairs.

Mike Davies has been appointed Area Operations Lead at Solus Accident Repair Centres.

Page Automotive Group has appointed Micah Sherwood as Commercial Manager.

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UK car market enjoys buoyant February sales

The signs are promising for the UK automotive industry after new car registrations grew by 26.2% in February while the light commercial vehicle market enjoyed its best performance for a quarter of a century.

According to the Society of Motor Manufacturers and Traders (SMMT), new car registrations rose to 74,441 last month, which is just 6.5% down on 2020’s total.

Hybrid electric vehicles (HEVs) were up 40%, plug-in hybrids (PHEVs) rose one per cent and battery electric vehicles sales increased 18.2%. Combined, plug-ins accounted for almost a quarter (22.8%) of all deliveries in the month, with the SMMT now predicting that 488,000 PHEVs and BEVs will be sold in the UK this year.

Meanwhile, the LCV market rose by 8.5% to 17,540 units, recording its best February figures since 1998.

Mike Hawes, SMMT Chief Executive, said, “After seven months of growth, it is no surprise that the UK automotive sector is facing the future with growing confidence. It is vital, however, that government takes every opportunity to back the market, which plays a significant role in Britain’s economy and net zero ambition. As we move into ‘new plate month’ in March, with more of the latest high-tech cars available, the upcoming Budget must deliver measures that drive this transition, increasing affordability and ease of charging for all.”

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JDK announces Solera partnership

JDK Technology has integrated its platform with Solera, enabling repairers to send images directly onto an estimate within Auda Enterprise Gold. 

Once a vehicle is onsite, a repairer can use the JDK Technology Workshop app to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned.  A repairer can then export the images at the click of a button directly onto their AudaEnterprise Gold assessment.

Neil Garrett, UK, South Africa & Nordics Sales Director for Solera said, “We look at many potential integrations and only choose innovative companies that will enhance the experience and efficiencies within our solutions for customers. Solera and JDK have many joint clients, so it made sense to complete the integration quickly for our client base and add to our portfolio of industry partners.”

Layton Davies, Managing Director at JDK Technology added, “The integration enhances the experience that our technology provides with a market leader and brings us one step closer to our mission of a collaborative future. We build innovative, leading solutions to suit the industry and this integration is another leap towards achieving a joined-up process for our customers.”

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Fix Auto UK to accelerate mental health training

Fix Auto UK will hold more Mental Health First Aider training courses at its Leicester head office as part of plans to have at least two qualified mental health first aiders at each franchise partner site.

It has hosted three courses to date, with 39 colleagues so far qualifying for their official Mental Health First Aider England (MHFA) certificates.

The training initiative, spearheaded by Regional Business Manager Carl Norton, educates candidates on how to identify and help people struggling with mental health issues,

Carl said, “We have had a broad spectrum of candidates ranging from business owners, heads of departments and head office senior management along with bodyshop managers, technicians and my fellow regional business managers attend the courses and the feedback has been extremely positive. We now have the format for the course formalised and, as I see it, we’re now in a position to accelerate things and even take it regionally.”

Ian Pugh, Managing Director of Fix Auto UK, added, “Every business owner or senior manager owes it to their team to have a qualified mental health first aider on hand. I’m delighted to say that, with three courses now successfully run, we’re able to build upon those successes and we’re now fully focussed on rolling the scheme out to the entire network.”

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