Gemini sites secure new repair standard

Two Gemini ARC sites have achieved the new vehicle repair standard, with all other sites set to follow suit shortly.

Gemini Macclesfield and Chesterfield became the group’s first locations to achieve the newly-revised BS10125:2022 standard after undergoing two-day audits, while all other Gemini sites also have audit dates scheduled.

John Henderson, Technical Training and Development Manager, said,A massive thank you must be extended to RMISC who scrutinised in infinite detail our compliance to meet the exacting requirements, and their audit reports have now been verified by UKAS.

“I must specifically thank everyone at Gemini Macclesfield and Chesterfield for coping with the demands of scrutiny and becoming the first two Gemini locations to complete this part of the journey.”

He continued, “Gemini have welcomed BS10125:2022 and embrace fully the revision embedded within our business. The journey does not stop here as we have exciting plans unfolding to sustain and maintain BS10125:2022 for the future of Gemini.”

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Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

This is the first approval in Europe for a ‘hands-off, eyes-on’ system and means that drivers of an enabled Mustang Mach-E can use the Level 2 technology on more than 2,300 miles of the UK’s road network.

BlueCruise, which has clocked up more than 64 million miles in North America, monitors road markings, speed signs and traffic conditions to control steering, acceleration, braking and lane positioning. Further, infrared camera technology monitors the driver’s eyes to ensure they are still focused on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “For the first time ever drivers will be permitted to take their hands off the wheel. However, their eyes must remain on the road ahead. Crucially, the driver is not permitted to use their mobile, fall asleep or conduct any activity that takes attention away from the road.”

He added, “Although the vehicle can help control speed and position in lane, the driver is still wholly responsible for safety.”

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New Generation in Claims to take centre stage

ILC’s inaugural New Generation in Claims 2023 is set to take centre stage next week with a host of leading organisations and individuals providing their support for the initiative.

Headline sponsored by Wiser Academy, along with sponsors Carpenters, Enterprise and Zurich, the first of its kind event takes place at etc.venues, Manchester on Wednesday 26 April bringing together many of the brightest minds involved in people management to shine a light on retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Amongst those featured on the day’s all-encompassing agenda are:

  • Susie Thomson, Managing Director at Security Watchdog who will discuss explore how to determine value alignment through profiling and what the future might hold on social media checks.
  • Pete Milsom, Partnerships Manager – Apprenticeships UCAS who will highlight how businesses can find and attract apprentices into the claims industry.
  • Lydia Storr-Meddings, COO and Lewis Coleman, Business Development Manager at T-Cup Studios who will discuss the value of self reflection and how this can be used to empower individuals and teams.

Mark Hadaway, Managing Director of ILC, said, “We hear about the need for talent and skillsets within the claims sector at many of our events. With our New Generation in Claims event we aim to help bridge this gap and act as a catalyst for a better tomorrow for the sector.”

The ILC New Generation in Claims event is for anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as operational team leaders.

The day includes a full conference agenda, exhibition, networking opportunity and the chance to participate in anonymous wellbeing reflection, supported by personal feedback and providing access to resources courtesy of T-Cup Studios.

To reserve your ticket click here or to see how you can get involved, email: jonathan@iloveclaims.com

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ARC360 news round up – Friday 14 April 2023  

Panel set to discuss future claims skills needs

A panel of experts from across the sector will discuss the future skill needs within claims at the forthcoming New Generation in Claims event.

The event, which takes place on 26 April at etc.venues Manchester, is headline sponsored by Wiser Academy along with fellow sponsors Carpenters Group, Enterprise and Zurich Insurance, and is set to shine a light on the need for both retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

BlueCruise controls steering, acceleration, braking and lane positioning, although the driver must still keep their eyes on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “The driver is still wholly responsible for safety.”

Komoo setting the standard

Fleet and rental hire repair specialist Komoo has announced that itssites in Middlesbrough and Doncaster have now achieved the prestigious BS10125 BSi Kitemark for Vehicle Body Repair.

Lucky number 13 for Eaton ARC

Eaton ARC has opened its 13th site, a state-of-the-art, 20,000sqft facility in Aberdeen.

The group expects to announce further sites later this year.

Enterprise unveils second Basingstoke site

Enterprise Rent-a-Car has cut the ribbon on its second rental location in Basingstoke.

Autocraft Telford secures new repair standard

Autocraft Telford has achievedBS10125: 2022 certification just four days after the new vehicle repair standard was finalised.

It becomes the first bodyshop in the UK to secure certification.

Blended VDA course now available

Thatcham Research has announced that its new blended IMI VDA reaccreditation course is now available.

The hybrid training pathway offers technicians access to Thatcham Research’s training academy and its e-learning platform, offering flexibility, convenience and lower costs.

AXA and Brake form new insights partnership

AXA UK and road safety charity Brake will collaborate to produce a series of reports on sustainable and safe driving behaviours.

Research topics will include the impact of the cost-of-living crisis on road safety, and driver opinions on self-driving vehicles.

Time to take action on distraction

New research from Entegral has revealed that 70% of motorists believe distracted driving is worse now than it was a few years ago, with the Travelers 2023 Risk Index on Distracted Driving suggesting that drivers were up to 30% more distracted in February 2022 compared to the same month in 2020.

LKQ Europe expands LeasePlan agreement

Parts distributor LKQ Europe has extended its supply and service partnership with LeasePlan to cover all of Europe.

The multi-year agreement includes the full management and maintenance of LeasePlan’s fleet in LKQ-affiliated repair centres as well as the supply of spare parts to LeasePlan partner garages throughout Europe.

Skillnet celebrates Tesla training partnership

Skillnet has announced a new partnership with Tesla to deliver bespoke Body Repair Apprenticeship programmes.

The training will help to future-proof Tesla bodyshops by ensuring a steady stream of skilled technicians.

Prices fall as EV demand wanes

The latest monthly car report produced by Solera in partnership with cap hpi has revealed a seventh consecutive month of falling electric vehicle prices, which it attributes to reduced demand.

It found that average EV prices fell 5.4% last month, after decreases of 7.5% and 6.6% in the previous two months.

Detailed data giving NFU Mutual the edge

NFU Mutual is cooperating with Percayso Vehicle Intelligence to improve its claims journey and develop a better understanding of its book.

By tracking each vehicle’s specific history, Percayso Vehicle Intelligence is able to provide images of the vehicle, car history, including modifications and damage, and MOT results.

AX earns customer trust

AX Automotive has two reasons to celebrate this week after reaching 5,000 customer reviews on Trust Pilot and achieving an average rating of 4.4.

US cracks down on transportation emissions

The US Environmental Protection Agency is considering implementing new regulations stipulating that electric vehicles make up two thirds of all new cars sold in the country by 2032.

The EPA estimates that 30% of all carbon emissions in the US are produced by transportation.

Stress pressures rise among automotive employees

A new health and wellbeing survey has revealed that stress is the most common issue among automotive employees, followed by poor sleep and low mood.

According to automotive charity Ben, 66% of more than 1,000 respondents to its latest survey said stress had impacted their health and wellbeing.

Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Bush gives waste the chop

Marc Bush, National Bodyshop Manager, Prestige Division, Bentley Bugatti Pagani, has been awarded a Lean Six Sigma Black Belt.

Lean Six Sigma focuses on eliminating waste, making processes more efficient and improving customer service through leaner operations.

People

Hayley Thomas has started her new position as Insurance Manager at GT Motive.

Steer Automotive Group has appointed Jennifer Evans as Academy Development Manager. She joins from AutoRaise.

Grant Bradbury is moving from AXA to a new role as Business Development Director at Crawford & Company.

Gemini Accident Repair Centres has appointed Daniel Burke as Bodyshop Manager.

Paul Kuczera has been named Network Manager for Avant.

Global data analytics and technology provider Verisk has named Chris Sawford as new Managing Director of Claims UK.

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Stress pressures rise among automotive employees

A new health and wellbeing survey has revealed that stress is the most common issue among automotive employees, followed by poor sleep and low mood.

According to automotive charity Ben, 66% of more than 1,000 respondents to its latest survey said stress had impacted their health and wellbeing.

This is a rise of eight per cent on last year, with ‘high workloads’, ‘pressure to meet targets’ and ‘not enough staff’ driving the increase.

Meanwhile, those affected by poor sleep rose from 42% to 62%, with a staggering 92% of respondents saying that their cost of living had increased in the last 12 months, with one in 10 admitting they have even missed meals to try to reduce expenditures.

Cost of living was cited as the main concern going forward by 52% of respondents, followed by supply chain shortages (33%) and staff shortages (31%).

Rachel Clift, Health & Wellbeing Director at Ben, said: “With it being Stress Awareness Month, it is very timely that we’re sharing our latest survey results, especially as the findings tell us that stress is presenting as a real area of concern for our automotive workforce. Through our annual surveys, we listen to our automotive family so we can fully understand the health and wellbeing issues they are facing, enabling us to provide the support they need.

“In addition to stress being the biggest issue, it’s clear to see that automotive workers are also under more pressure and aren’t taking enough time to rest and relax outside of work. There are also some worrying trends relating to the cost-of-living crisis, such as skipping meals. In light of these results, we want everyone who works, or has worked, in the automotive industry to know that we’re there for them, so please get in touch if you’re struggling.”

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Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000 sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Owner Kevin Dunlop said, “I’m extremely proud of what’s been achieved in little under eight years. I started out with a spraygun and a small unit and a couple of jobs to get me going and here I am with a firmly-established, BSI-approved business with eight people on board. But I want far, far more which is why I’ve joined Fix Auto UK.”

He added, “It was ironic that the day I signed my contract my landlord mentioned the unit next door was vacant and available, so I seized my opportunity. The new unit will totally transform our business. Having that extra space and the ability to develop a seamless workflow will enable me to reach our goal of doubling our repair capacity, which is currently at around 50 vehicles per month.”

Ian Pugh, Managing Director of Fix Auto UK, said: “Ambition, drive and commitment; they’re three of the key elements we look for when recruiting a new franchise partner and Kevin has those in abundance.”

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Research reveals untapped potential of reclaimed parts

A new report published by e2e Total Loss Vehicle Management has underlined the vast potential of reclaimed parts and a growing appetite among insurers to increase usage.

The e2e Reclaimed Parts Research Report (available to download here) found that the insurance sector is increasingly embracing the use of reclaimed parts as part of their sustainable strategies, with 100% of insurer respondents already promoting their use now or intending to within 12 months. 

However, the report revealed that bodyshops still lack confidence in reclaimed parts availability (60%), quality and work provider approval (32%). As a result, 66% of bodyshop respondents said they use reclaimed parts in less than 10% of jobs.

The potential though is huge, with the research also revealing that bodyshops believe reclaimed parts could be used in nearly every job.

At the moment, the use of reclaimed parts is made solely by the repairer 39% of the time, jointly with the insurer and policyholder 20% of the time, and solely by the insurer 22% of the time.

Jim Loughran, CEO at e2e, said, “The reclaimed parts market is evolving rapidly and many of the historic issues faced are reducing. This research provides the opportunity to understand those challenges remaining and informs our thinking on how best to resolve them, in order to deliver maximum efficiencies and mutual benefits to insurers and bodyshops. 

“Bodyshops’ needs require addressing for the market to mature effectively and ease of sourcing, availability and quality are key to that requirement. We are designing a next generation reclaimed parts solution, capable of integrating with and responding to parts requests raised through existing systems in use in the market.

“We will provide access to the inventories of quality graded, warranty assured, provenance tested, OEM reclaimed parts held by our network members throughout the UK. This is the largest, sustainable inventory of reclaimed parts stock standing at 500,000-plus and comes with the assurance afforded by vehicle recyclers certified to the UK Standard for Reclaimed parts. As a network, with UK wide scale and reach, we are uniquely able to satisfy market needs, providing the quality of parts required at the time they are needed.”

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Fix Auto Dagenham celebrates 18-year milestone

The very first Fix Auto UK franchise partner, Fix Auto Dagenham, is celebrating its 18th year as part of the network.

Fix Auto UK’s Managing Director Ian Pugh joined directors Paul Cunningham and Neil Parker to mark the occasion and present them with a commemorative certificate.

He said: “As milestones go, everyone celebrates reaching an 18th. I like to think Fix Auto UK is highly respected and established but what we celebrate today, what we’re continually building upon, is based on those foundations laid down by visionaries like Paul, Neil and their Managing Director Chris Oliver, who believed the Fix family concept long before myself and the current senior management team was on board.”

Paul said: “We were sold nothing more than a notion, the idea of repairers working together for the greater good of our independently-owned businesses and the industry and it’s a concept that we still truly believe in. It’s a reality that’s still at the very core of our business model.

“The network is worlds away from those early days. The respect I truly believe we now receive from our industry peers is remarkable and it’s all underpinned by the professionalism of every single franchisee that makes up the network and the support we have with the head office team.” 

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Chartwells named ‘best of the best’

Super brand repair centre Chartwells Derby has been named Bentley’s Bodyshop of the Year UK for the second year in a row and third year in total.

It was one of five regional winners of the prestigious accolade from more than 196 qualifying bodyshops.

Lou Lawes, General Manager, said, “We’re really proud to be named winners of the Bentley Bodyshop of the Year (UK) for the second year in a row. We were up against the best of the best so it shows the dedication and commitment of everyone associated with the business, especially the great staff we employ, who are all 100% committed to achieving the best possible outcomes.

“Special thanks must also go to Bentley Leicester and Bentley Birmingham for their continued support.”

Bentley assessed nominations based on consistency and quality of repair, use of customer feedback, as well as compliance. Each entry was also asked to outline their support for their nominated Bentley dealer, their approach to waste and recycling, and any other efforts being taken to operate a ‘greener’ business.

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Plunky’s All Stars appeal to supporters

A range of sponsorship packages are available for anyone wishing to support the Plunky’s All Stars charity football match, which takes place against FLK Mercenaries at Peterborough United’s ground on 1 June.

This year’s match is being held in support of Tapping House, a Norfolk-based hospice that provides care and support to those living with or affected by life-limiting illness.

Sponsor packages include Diamond Partners (£1,000-£2,000), Platinum Partners (£500-£900), Gold Partners (£300-£500), Silver Partners (£200-£300), Bronze Partners (£100-£200), and Affiliated Partners (£50-£100), while organiser Steve Plunkett is also looking for raffle and auction prizes.

This is the ninth year Steve has organised the charity football match, raising upwards of £63,000 to date for a range of charities. Last year £17,500 was raised for Brain Tumour Research and this year the fundraising target has been set at £20,000.

Meanwhile, the game will be held in memory of Mike Yorke, who played in every charity match apart from one. Mike passed away last December after a long battle with a brain tumour.

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