Red Sea instability causing knock-on effects

The NBRA has warned of increased parts supply disruption and rising costs within the UK repair sector as a result of instability in the Red Sea.

The Red Sea is a vital shipping lane between the Mediterranean Sea and Indian Ocean, but regional conflict has closed the Suez Canal, forcing ships to take much longer and more hazardous journeys.

Extended shipping routes could disrupt the timely delivery of parts – Tesla has recently suspended most car production at its Berlin factory due to a lack of components – while also leading to increased operational costs for bodyshops.

The NBRA said, “The ripple effects of tensions in the Red Sea are reaching far beyond the realm of geopolitics, impacting industries worldwide. The body repair industry in the UK has and is grappling with supply chain disruptions, increased costs, and operational challenges as a result of extended shipping journeys.

“Navigating these issues requires a strategic approach, with businesses in the sector needing to adapt to the evolving landscape of global trade and maritime security. As the situation unfolds, it becomes imperative for stakeholders in the body repair industry to monitor developments closely and proactively implement measures to ensure the resilience of their operations.”

ARC360 Partner, Prasco UK has said its customers are unlikely to be affected by the situation even though the Doncaster-based parts supplier is experiencing rising shipping costs and up to a two-week delay in receiving goods because of the escalating problems. 

Kelvyn Waugh, Managing Director for Prasco UK, the country’s leading supplier of independently certified replacement parts, stated that this week he has seen freight costs double compared to the pre-Christmas period meanwhile items that should have been delivered are still in transit.

But, because of the closely working partnership between Prasco’s procurement team and its suppliers, measures were put into place as early as last October to ensure stock levels at the company’s distribution hub are at record levels.

Kelvyn said: “We’ve been closely monitoring the situation in the Red Sea for some time and we have taken measures to ensure that, hopefully, our customers will not be affected.

“Seasonally, because of the demand in replacement parts needed at this time of year, we always increase our supplies in the early autumn. However, we have taken that to another level by increasing our orders to ensure our stock levels are at the highest levels we have ever had.”

Kelvyn added: “While the costs in shipping have increased since the start of the year, at the moment I have no plans to pass those added costs onto our customers.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Repair costs creep up in December

Average repair costs rose to over £2,900 in December, a six per cent increase on the same month in 2022, according to data released by Trend Tracker.

It found that with the Christmas break, the number of repairs in the month fell from November tracking at 97% of the total number of repairs in December 2022.

Meanwhile, both lead and cycle times increased by two days from November due to restricted Christmas hours.

The data snapshot comes as Trend Tracker prepares to launch its full annual report in the coming weeks. To find out more email: enquiries@trendtracker.co.uk

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

FCA takes immediate motor finance measures

The Financial Conduct Authority is conducting a review of historical motor finance commission arrangements and sales as a result of rising customer complaints.

Some of these complaints were rejected by motor finance companies, only for the Financial Ombudsman Service to subsequently find in favour of complainants.

The FCA said, “If we find there has been widespread misconduct and that consumers have lost out, we will identify how best to make sure people who are owed compensation receive an appropriate settlement in an orderly, consistent and efficient way and, if necessary, resolve any contested legal issues of general importance.

“In the meantime, we are pausing the eight-week deadline for motor finance firms to provide a final response to relevant customer complaints. The pause will apply to complaints about motor finance agreements where there was a discretionary commission arrangement between the lender and the broker and will last for 37 weeks.

“We are introducing the pause without consultation from today to prevent inconsistent and inefficient outcomes for consumers while we assess the issue and determine the best way forward.”

The FCA added that the pause, which applies to complaints received on or after 17 November 2023 and on or before 25 September 2024, may be extended, while customers will also have 15 months to refer complaints to the Financial Ombudsman rather than six months.

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Warning signs despite strong sales

Sales of both new cars and light commercial vehicles were up in December to cap off a strong year, according to data from the Society of Motor Manufacturers and Traders.

The new car market increased by 9.8% in December and 17.9% for the year to 1.903 million units, while December sales of LCVs surged by 36% to secure annual growth of 21% to 341,455 units.

Battery electric vehicles also continued to perform strongly in both segments. In the car market BEV sales increased to 314,687 new registrations, which is more than 2021 and 2022 combined, while the LCV segment recorded a 21% increase for the year.

Despite these strong figures, there are signs that demand for BEVs is slowing with sales falling in both November and December.

David Borland, EY UK & Ireland Automotive Leader, said, “The disparity between the timing of the ZEV Mandate and the delay to the ICE vehicle sales ban will continue to represent one of the most marked challenges to the UK’s EV transition going forward, as OEMs attempt to provide a more compelling proposition to consumers to make the switch. And with question marks remaining around the residual values of EVs, while the current profitability of EV sales appears stretched, the road ahead will certainly be a complex one.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

SYNETIQ announces new EV battery partnership

SYNETIQ is collaborating with clean-tech innovator Allye Energy to focus on the sustainable transformation of end-of-life EV batteries.

The partnership will focus on repurposing battery packs for MAX Battery Energy Storage System (BESS), which SYNETIQ will provide through its many industry agreements.

Tom Rumboll, UK Managing Director for IAA and CEO of SYNETIQ said: “We’re excited to work with Allye to repurpose entire EV battery packs and address a key challenge in our industry. Having a safe, climate-conscious, and affordable solution for EV batteries is crucial to maximising their environmental and economic benefits.”

Jack Levy, COO and Co-Founder of Allye, added: “Our unique approach to repurposing the whole EV battery pack is the most sustainable way to deliver energy storage at scale, making best use of the finite resources available and helping ensure every EV battery has another chance to deliver what it was designed to do. Our approach allows us to build battery systems that provide flexibility and circularity at their core, by integrating cells of mixed chemistries, assorted voltage ranges, varying capacity and mixed state-of-health.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Summers secures Lotus approval

Summers Accident Repair Centre in Ashford has been appointed as Lotus approved bodyshop.

Director Ian Summers said, “As Lotus vehicles become more technically advanced and complex to repair, it’s never been more important to be able to repair them correctly and safely, following the brands repair methods, which is why we are delighted to announce that we have been appointed as Caffyns Lotus Approved Bodyshop.

“We will be covering Kent and Sussex for the brand and are really looking forward to building a strong working relationship with both dealerships as well as with the Lotus car owners.”

Joe Holman, General Sales Manager, Caffyns Lotus, said, “Caffyns Lotus are thrilled to welcome Summers Motors as our Approved Lotus Bodyshop serving our market area of representation. Their extensive expertise is an invaluable asset to our business, and we eagerly anticipate nurturing a strong partnership with them to better serve our customers.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Next Generation Interview: Ben Routh, Apprentice Repair Technician, Activate Accident Repair, Leeds

Tell us about your role. What do you do, and what do you find most interesting about it?

I am a third year MET (Mechanical, Electrical, and Trim) apprentice. I remove damaged components on a car after estimation so the panel beaters and painters can conduct their work. I then refit new or repaired parts in place of the damaged ones.

My daily work typically consists of removing and refitting, however as an apprentice I am constantly learning and adapting to my role within the automotive industry. This is what I find most interesting as I love to be able to learn and apply my newfound knowledge daily, no matter the level of impact this new learning will have on my work.

What made you want to work in this industry?

With the rise of electric vehicles and ADAS (advanced driver assist system) technology, the automotive industry is becoming more computer and technology based than it has ever been.

This is what initially made me want to work in this industry given my background in computer science and physics – the evolution of technology is highly interesting to me so being able to see that within my work is a big positive.

What does job satisfaction look like to you?

Simply put, job satisfaction to me is seeing the work I’ve produced leave the shopfloor to a good standard. I’ve always been a perfectionist, so seeing my work leave at a point I can be happy with is satisfying to me.

What do you see as the biggest challenge to your industry in the next year?

As mentioned above, technology is constantly changing. Cars are becoming even more reliant on things like ADAS, and new fuels are being developed. This, in my opinion, could potentially be the biggest challenge. With more variation in vehicle fuel, technology, and systems comes a greater level of difficulty in repair. This is due to the pace of change, and a lack of knowledge and experience across the industry in working with new car equipment.

How would you like to see the industry improved next year/five years?

I would like to see the automotive industry become the thriving industry it once was – technicians have become a dying breed as of late. I’d like to see the industry recognised as an important employer and innovator, so that the younger generation aspire to be part of it.

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

K&R Coachworks joins Fix network

Fix Auto UK has announced that K&R Coachworks has joined its network and will now operate as Fix Auto St Albans.

The 6,000 sqft bodyshop, which includes 12 workbays, two spraybooths and two thirds of an acre of secure parking, repairs about 100 vehicles a month but owner Rash Panesar expects to increase that to 130.

He said, “Our reputation for high quality repairs and delivering a great customer service is second to none and that’s because I’ve worked tirelessly in the business. But I now feel it is time I worked on the business and I need help, support and guidance from industry experts to fulfil my ambitions which include developing a second site nearby.

“I went to Fix Auto UK’s National Conference in May and was completely bowled over by the whole experience and I just knew I needed to be part of it.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Ben highlights coaching support

Automotive charity Ben is highlighting how it can support colleagues in the industry make positive changes to their lives this year.

Its Coaching Service is available to anyone who is working or has worked in the automotive industry, and can support individuals in their careers, boost their confidence and even improve their lifestyle with better eating habits, self-care and work-life balance.

Its qualified coaches work with individuals to identify areas of their lives they would like to improve, set goals and achieve them, with over 300 individuals referred for Ben’s coaching service last year.

Rachel Clift, Health & Wellbeing Director at Ben, said, “January tends to be a time for self-reflection. We hear a lot about resolutions and setting goals which can be difficult to achieve on your own. People can sometimes feel stuck in their personal lives and in their career, but our coaches help you work out what you want in life and how to move towards or achieve this. They help give individuals the vision and the motivation they need to make positive, lasting changes.”

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

ARC360 News Round-Up – Friday 5 January 2024

Bodyshop briefs

  • Fix Auto Basingstoke is developing a dedicated van and LCV repair centre to sit alongside its existing bodyshop.
  • Steer Automotive Group has acquired prestige repairer Fastlane Paint & Body, which has sites in Guildford, Ascot, Heathrow and Elstree.
  • Northern Ireland-based bodyshop Porters Bodyshop has secured BMW and MINI approval.
  • Fylde Coast ARC has received the Enterprise Customer Service Award for achieving a World Class Quarterly Net Promotor Score for customer repair.
  • East Bilney Coachworks Thetford has received a positive recommendation for transition to BS10125:2022.
  • Shorade UK has acquired DB Auto Repairs and Paint, which will now operate as Shorade Cheltenham.

Industry News

Car sales up for 17th month

New car sales were up 9.8% in December to make it 17 successive months of growth.

According to the Society of Motor Manufacturers and Traders, sales for the year were up 17.9% to 1.903 million units, while 314,687 new EV registrations is a higher total than 2021 and 2022 combined.

Growth for Nationwide Assistance Group

Nationwide Assistance Group has welcomed DJ Spall Recovery, which provides recovery services across the UK, into its group.

Meanwhile, the group has also cut the ribbon on a new Nationwide European Office in Alicante.

IMI updates NOS

The IMI has released draft versions of new Electric and Hybrid Vehicle National Occupational Standards (NOS). It has also developed two new NOS for assessing the condition of EV high voltage batteries and EV conversions.

SYNETIQ tackles HGV emissions

SYNETIQ has announced a new initiative to drive HGV fleet decarbonisation. Working in collaboration with automotive and mechanical engineering masters students at Sheffield Hallam University, it will explore alternative fuels for its fleet.

MIB warns of uninsured driving spike

The Motor Insurers’ Bureau will invest a further £5m in initiatives to get uninsured drivers off the road in 2024 after warning that cost-of-living pressures could see uninsured driving rise this year.

Car Market Overview January 2024

The latest cap hpi market report is predicting that used car values will continue to fall in the first quarter of 2024, but expects values to decrease at a much slower rate than in recent months.

Thatcham Research welcomes new starters

Thatcham Research welcomed 79 learners from 28 employers to its Automotive Academy during the winter.

They have embarked on courses including Vehicle Damage Paint Technician, Vehicle Damage Panel Technician, Vehicle Damage MET and VDA (Vehicle Damage Assessor).

Driverless car set for UK 2026 launch

Transport Secretary Mark Harper believes driverless cars will be on UK roads by 2026. Legislation is going through parliament now and should enable autonomous driving within two years.

Government falls short of charging targets

The government failed to hit its target of having six or more rapid or ultra-rapid electric vehicle chargers at every motorway service area in England by the end of 2023.

According to the RAC, just 46 of the 119 motorway services reviewed had the target number of chargers.

VM news

BYD outsells Tesla for first time

Chinese EV manufacturer BYD outsold Tesla in the last three months of 2023, with 526,000 sales compared to 484,500.

However, Tesla still sold more cars than BYD over the whole year with 1.8 million EV sales compared to 1.6 million.

Landmark birthday for VW Golf

The Volkswagen Golf turns 50 this year, with more than 37 million units sold during the model’s eight generations.

Key partnership in PEM progress

Hyundai, Kia, and Gore have signed an agreement to collaborate on the development of advanced polymer electrolyte membrane (PEM) for hydrogen fuel cell systems.

EVs drive Volvo sales surge

Volvo Cars has reported that global sales rose 15% last year to 708,716 units, with fully electric sales surging 70% to 113,419.

People

  • Martin Smith has been appointed Director at Nova Automotive Group.
  • ABL1 Touch has named Andrew Goodings as Senior Production Manager.
  • Darren Blacklaw has started a new position as General Manager Vertu Retail Repair at Vertu Motors.
  • Lee Croft has been named Group Operations Data Analyst at Komoo.
  • John Coombs has started a new position as Senior Sales Manager at Autoglass.
  • Steer Automotive Group Farnborough has appointed Jay Commander as Manager.
  • Derrick Paton has been appointed Sales Director – Scotland at Morelli Group.
  • Carlac has named Chris Simpson as Business Development Manager.
  • Andrew Pilkington has started a new role as Deputy CEO, Sales & Marketing at disrupter EV brand VINFAST UK.
  • Scott Thompson has been appointed the new President and Managing Director of Toyota (GB) plc.

More Insights

ARC360 Conference 2025: Unpacking the future of claims and collision repair

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

16-04-2025

Repair sector urged to act now to secure apprenticeship talents

Bodyshop | Mobility | People | Supplier | Technology | Training | Vehicle Repair | wellbeing | Words

14-04-2025

ARC360 News – Friday 11 April 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

11-04-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners