Driving Change: How women can steer the automotive industry out of its talent crisis  

The gender disparity within automotive is holding both the industry and women back. It is up to major organisations to initiate a lasting change.

In this contributed feature, Victoria Repice, SVP – Product Management, Solera, considers the issue.

The automotive industry is grappling with a shortage of skilled technicians, with recent data showing a vacancy rate of 4.3 per 100 employees – 43% higher than the average across all other sectors. On top of this issue is the challenge of attracting and retaining a skilled workforce. A perfect storm of issues the industry must grapple with. 

Solutions include things like better supported apprenticeship schemes, regular upskilling and pay. However, one less talked about solution is encouraging more women to join the sector. Women currently make up just under 20% of the sector’s workforce – an untapped talent pool that could help the industry thrive.  

Why women are the missing puzzle piece  

Whilst many job functions are seeing a steady increase in women, such as science and finance for example, the automotive repair industry tells a different story. Initiatives like the 30% Club are fantastic, but there’s no denying progress has been slow, and this imbalance perpetuates the outdated belief that automotive repair is a “man’s job.”  

In reality, modern automotive work requires a range of skills that suit any personality type. From more manual work to technical know-how, the skills of a car technician are broad. With vehicles increasingly becoming advanced, technicians must have expertise in diagnostics, software, and data-driven technologies. For example, tasks like software updates and advanced car upgrades, demand technicians with a fresh skill set that combines technical expertise and creative problem-solving.   

There is no doubt women can find a place in this world and excel. And by expanding the recruitment pool, the industry can attract fresh perspectives and new skills that will be critical to its future.   

 How do businesses drive the change? 

Diversity must come from within organisations, especially to overcome the stereotype of automotive roles being a perfect fit only for men. But the question remains, how do businesses drive the change? This is where large automotive organisations should step in and drive the change by promoting diversity, equity, and inclusion, setting the stage for other businesses to follow.   

Studies show that diverse teams perform better, and gender-diverse teams outperform homogeneous ones by almost 50%. There are clearly benefits to closing the gender gap in the automotive industry that businesses should be taking advantage of. Additionally, by bringing in more women, companies will be onboarding a unique set of skills and perspective that will help them to cater for consumer’s every changing needs.   

However, the industry needs to ensure it reaches true inclusion. This involves creating a workplace where every individual feels valued, safe, respected, and empowered to contribute their best. This requires breaking down barriers, challenging stereotypes, providing benefits tailored to their needs and fostering an environment where all employees can thrive.  

What is next for automotive?  

Reflecting this awareness, the Automotive Council announced initiatives aimed at raising the proportion of women in the automotive workforce to 30% by 2030.  

Achieving this goal will require collaborative efforts. To boost the number of women in the industry, creating pathways that make these roles more appealing will be essential. 

Female role models and support networks can also accelerate this trend. Many European and North American OEM brands already have women in senior leadership, showing that women can succeed at the highest levels in traditionally male-dominated industries. There is no denying that women serve as a role model to other women.   

Companies should also look to prioritise offering dedicated training programmes and implement female mentoring schemes to support the career growth of women, especially technicians, within the sector. 

As society progresses, the automotive industry must adopt a more inclusive mindset that values the unique contributions of all employees. In this evolving landscape, women are not just participants—they are essential. While these changes will take time, through collective effort, from leadership to day-to-day operations, we can reshape the future of the automotive industry to be more welcoming and equitable for women. 

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Copart holds first auctions at new St Helens Operation Centre

Global leader in online vehicle remarketing and recycling Copart UK has held its first auctions at its brand-new Operation Centre in St Helens, Merseyside.

Hot on the heels of Gloucester, St Helens is the second new Copart Operation Centre to open its doors this year and is a substantial addition to the company’s operational network, boosting vehicle storage capacity by 50% in the northwest.

Copart’s purchase of the 16-acre site, formerly leased by Cazoo, is yet another strand of their ongoing ‘Land and Expand’ strategy, which shows no signs of slowing.

The company has been investing heavily into acquiring land and expanding their existing sites, to enable growth, handle increasing EV volumes, and expand the reach of their industry-leading emergency response services.

St Helens is the fourth new Copart Operation Centre to open its doors in the last 18 months, joining Corby, East Kilbride, and Gloucester.

Jane Pocock, CEO of Copart UK and Ireland, said, “It’s been a very exciting week with the first auctions taking place at our St Helens site, which is strategically placed between Manchester and Liverpool and provides further storage capacity for up to 24,000 vehicles in the Northwest.

“Copart’s growth strategy continues to gather pace, as we futureproof our business to support the needs of our customers, get even closer to our communities, and reduce road miles for our customers, buyers, and transport fleet.”

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IMI publishes skills manifesto

The Institute of the Motor Industry (IMI) has published its manifesto aimed at addressing the skills gap within the sector.

It outlines sets out three key priorities for the professional body: to attract and recruit new talent, to retain and upskill existing talent, and to anticipate emerging skills.

Azlina Bulmer, Managing Director of the IMI, said, “Our manifesto outline makes very clear the critical role the IMI continues to play in supporting those who work in the sector. Retaining existing members of the workforce and empowering them with the right skills for the automotive technologies of today and for the future is a key concern.

“We also expect our members to hold us to account in representing their interests with government and other relevant stakeholders to ensure the right support and funding is provided from the top-down. As such, we recently wrote to Rt Hon Jonathan Reynolds, MP and Secretary of State for Business and Trade, to highlight the omission of automotive in the government’s Industrial Strategy green paper: Invest 2035: The UK’s Modern Industrial Strategy. The IMI will be responding to the green paper on behalf of our members and we are urging them to have their say in a forthcoming webinar.”

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Aftermarket issues five key requests to government

A group of automotive aftermarket suppliers, repairers and trade bodies has co-signed a list of policy requests sent in a letter to the Transport Secretary Louise Haigh. 

In the ‘Fighting for the Right to Repair’ document, LKQ UK & Ireland CEO Kevan Wooden outlines the critical contribution of the automotive aftermarket to the UK’s social and economic infrastructure, and of independent repairers in particular in ensuring safe and roadworthy transport is accessible to all.

Key co-signers include the AA, the RAC, Kwik Fit, Micheldever Tyre Services, ATS Euromaster, Halfords, Formula One Autocentres, Hella, ZF, TMD Friction, Schaffler, the IMI and the IAAF.

The document prioritises five key requests.

These include a call to align vehicle type approval and motor vehicle block exemption regulations, eliminating the potential for automakers to restrict access to in-vehicle data and other essential inputs required to diagnose, service or repair a vehicle – particularly in the context of advanced driver assistance systems (ADAS).

In a similar vein, a wider regulatory framework has been called for to address access to data and cybersecurity – not dissimilar to the single, mandated all-manufacturer SERMI scheme being rolled out across Europe.

Other issues tackled in the document include the need for tax cuts on training and other business investment, helping independent technicians qualify to work on ADAS-enabled vehicles and hybrids and EVs. And more widely, a national automotive employment scheme has been highlighted as a critical need – similar those seen in the hospitality sector in recent year.

Finally, the lack of a secondary market for the refit and refurbishment of EV batteries is identified as having the potential to undermine the environmental gains made by the shift away from ICE, and to limit the affordability and accessibility of EVs – with the introduction of a regulatory framework to govern collaboration between the aftermarket and vehicle manufacturers positioned as key to the solution.

Wooden said, “Significant challenges persist that threaten the independent aftermarket and risk creating a monopoly for the vehicle manufacturers. And they have real implications for the economy, and for consumer choice and affordability.

“The Department for Transport has an important part to play in resolving these challenges and ensuring the independent sector can continue to compete and thrive. We have identified five key areas of focus where support is urgently needed, and we are keen, together with our partners, to engage with government and set a new tone for its relationship with our sector.”

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SYNETIQ’s climate targets validated by Science Based Targets initiative

SYNETIQ, an IAA company and one of the UK’s leading vehicle salvage, dismantling and recycling companies, has received validation of its greenhouse gas emissions reduction targets from the Science Based initiative in line with the company’s ambition to limit global temperature rise to 1.5°C above pre-industrial levels. 

The targets apply to SYNETIQ’s direct operations, with commitments to reduce absolute scope 1 and 2 greenhouse gas emissions by 50.4% and scope 3 emissions by 58.1% per vehicle processed by 2032.

Helen Carling, Commercial Director of SYNETIQ, said, “Our commitment to environmental responsibility and our actions to limit climate change underpin our vision to lead our industry toward a more sustainable future. Having our targets validated by SBTi is a way to align our strategy with the latest science and provide us with a clear roadmap of action over the upcoming years and beyond.

“We’ve learned a lot on our journey so far, from establishing the embodied carbon in each vehicle part we reuse, to the carbon footprint of the salvage auction vehicles we sell on behalf of our clients.”

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Repair or replace? Why technology is driving the future of the automotive industry 

In this exclusive contributed article, Solera Product Manager Victoria Repice explains how technology is changing the debate around repair or replace, and driving a more sustainable sector.

Replacing parts used to be the go-to choice for garages, as it was too expensive and skill-intensive to repair instead. However, technological advances across the automotive industry have made repairing more feasible, and repairs that at one point may not have been deemed possible are becoming the norm.  

On top of this, car prices, even for used cars, are going up, and people are looking for cheaper ways to get their vehicle repaired. In some cases, repairing a part is cheaper than replacing it, so there is also an economic benefit to repairing as well. 

Repairing

Previously, one of the main challenges the industry faced was the cost of repairs. This is especially true for modern vehicles, that are increasingly complex, equipped with advanced electronics, sensors, and software. This means that even seemingly minor repairs could involve costly diagnostics and specialised labour.  

However, this is shifting. New technologies are making repairs more cost-effective and accessible. In the past, assessing damage often required a combination of visual inspection and trial and error. Today, digital diagnostic tools can quickly and accurately identify problems, allowing technicians to make informed decisions about whether a part needs to be repaired or replaced quickly and accurately.  

AI

Determining vehicle repairability following a collision can be a difficult task for car technicians, putting them off repairing vs replacing. However, this is where AI can be the help. 

AI enables more precise assessments of vehicle damage, providing a detailed understanding of whether a part can be repaired or must be replaced. AI also generates more accurate repair cost estimates. By analysing photos of vehicle damage and correlating them with the vehicle identification number (VIN), these tools can determine the exact model, materials, and parts required for the repair. 

With real-time data and advanced sensors, modern diagnostic systems can analyse even the most complex vehicle systems, reducing the guesswork that often led to premature replacement in the past. This means AI can help them quickly assess the damage and provide an immediate estimate of the repair cost and timeline. This level of transparency and speed reassures customers and reduces the anxiety associated with the process. 

From insurer, repairer and customer, this quick process not only speeds up decision-making but also helps lower the costs for everyone involved. Insurers can quickly determine the necessary repairs to be taken, reducing the need for lengthy estimations or manual reviews. By minimising delays and improving accuracy, AI can lead to a more cost-effective and efficient claims process for both insurers and customers. 

Collaboration

The focus on repairs is an opportunity to open up collaboration within the industry. Manufacturers, repair shops, and parts suppliers can join forces to develop strategies that prioritise vehicle longevity. For instance, manufacturers might focus on designing parts that are easier to repair, while suppliers can contribute by offering high-quality materials that improve the durability of these repairs. 

Repairs should no longer be viewed as a last resort but as the first solution for consumers. The future isn’t solely about replacing parts – it’s about reimagining how we can keep vehicles on the road for longer, and in more efficient ways. 

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ARC360 News – Friday, 25 October 2024

Bodyshop Briefs

  • Fix Auto has announced that Lennons Accident Repair Specialists has joined the network and will now operate as Fix Auto Cookstown. Meanwhile, Kevin Dunlop has opened Fix Auto Hereford alongside Fix Auto Tewkesbury. Full story
  • Activate Group has opened a new Activate Accident Repair centre in Nottingham. Full story
  • Solus has cut the ribbon on its new 40,000sqft state-of-the-art repair site in Dunstable. It will also create around 30 jobs with the opening of a new vehicle repair centre in Sunderland. Full story
  • USI has completed another new repair shop for KC Autos. The Stockport-based site has 3 USI ITALIA chronotech booths with inbuilt pneumatic floors and heat recovery systems.
  • HB Accident Repair Network has unveiled a new 16,000sqft North West bodyshop.
  • M&A Coachworks has been named Bentley Bodyshop of the Year.

Industry News

Major new crackdown on insurance fraud

Insurance companies have united to step up efforts to crack down on fraudsters seeking to manipulate the UK insurance market with bogus claims and duping innocent people into buying fake insurance policies. 

The new voluntary charter is designed to identify loopholes in the insurance market, enhance collaboration and criminal justice outcomes, better understand the scale of the problem and improve victim support. Full story

Welsh Government hails road safety improvement, pointing to timing of 20mph limit introduction

The Welsh Government has released latest police recorded road collision statistics from April to June this year showing that both collisions (24%) and casualties (24%) on 20mph and 30mph roads (combined) have fallen by almost a quarter compared to the same period of 2023 – the lowest recorded outside of the pandemic. Full story

IAM RoadSmart urges the Chancellor to take radical steps to save lives on the roads

The UK’s leading road safety charity, IAM RoadSmart, is calling on the Chancellor to take steps to both saves lives and reduce the impact of road traffic collisions in her Autumn Budget. By incentivising the take-up of additional road safety courses through the tax system, it will also help save motorists money as the UK emerges from a cost-of-living crisis. Full story

Half of UK truck drivers switch off safety assistance systems

As part of this year’s 12th Allianz Motor Day, road users across five countries were surveyed regarding the safety of vulnerable road users in urban areas. The key finding of the survey showed that 54% percent of UK heavy vehicle drivers, such as trucks and vans, ‘often’ or ‘sometimes’ switch off the driver assistance systems in their vehicles. Full story

‘Why are headlights allowed to be that bright?’

The AA has warned motorists to drive carefully as the shorter days and worsening weather create more difficult driving conditions. Managing director Tim Rankin said drivers should ensure their headlights were set up appropriately after the company found an 11% rise in crashes after the clocks change, meaning it gets dark an hour earlier. Full story

Enterprise Flex-E-Rent welcomes new cohort

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IPO campaign highlights dangers of counterfeit vehicle parts

The Intellectual Property Office (IPO) has launched its latest national awareness campaign, warning consumers of the dangers of purchasing counterfeit vehicle parts. Driving home a clear message that ‘Fake Always Breaks’, the IPO’s new campaign alerts drivers to the life-threatening dangers such counterfeits pose. These include  items such as brakes, headlights and air bags. Full story

UK Electric Vehicle buying intent rises despite challenges, EY report reveals

UK consumer sentiment towards Electric Vehicles (EVs) is gathering significant momentum while buying intent for petrol and diesel vehicles continues to decline, according to EY’s latest Mobility Consumer Index. Full story

Graduated Driver Licences could save 58 lives annually

At least 58 lives could be saved annually by graduated driver licensing (GDL), estimates The AA as it steps up its calls for the system to be introduced. Introducing such a system could also see at least 260 serious injuries avoided on UK roads. Full story

AA unveils car wellness app

The AA has unveiled its new car wellness app, Vixa, a new AI-powered solution that connects to cars and monitors them in real-time in order to alert drivers at the first sign of trouble. The app also provides detailed driving insights and maintenance solutions. Full story

The hidden threat to independent garages in the age of cybercrime

The UK’s Cyber Security Breaches Survey 2024 revealed that half of all businesses experienced a cyberattack or breach in the past year. According to reports, 60% of SMEs cease trading within six months of a cyber attack. Full story

LKQ Corporation announces results for third quarter

LKQ Corporation has reported third quarter revenues of £2.8bn. This is a 0.5% increase on the same period in 2023. Full story

How we’re updating the Autocar road test

Autocar has announced it will move its road tests from Millbrook to the Horiba MIRA proving ground as part of a wider update to ensure tests are suitable for modern EV and ADAS-equipped cars. Full story

High mileage heroes – increased mileage doesn’t equal increased costs

Even the most frugal of general consumers are often turned off by a car with seemingly increased mileage. The common thinking is that as a car ages not only does the number of issues increase, but the cost of said issues also increases. Full story

Klarius Group of Companies announces acquisition by CorpAcq

The Klarius Group of Companies, which includes Klarius, Emissco, KMT, Autologistiks and TIMEC, has been acquired by the private investment company CorpAcq. This acquisition represents a positive new chapter for the company, with no disruption to daily operations or the team’s existing management structure. Full story

VM News

Stellantis and Factorial take next step to accelerate the future of EVs

Stellantis and Factorial unveiled the next chapter in their partnership to accelerate the development and deployment of next-generation electric vehicles, powered by Factorial’s solid-state battery technology. This initiative builds upon the £58m investment Stellantis made in Factorial in 2021. Full story

Mixed results in latest Euro NCAP testing

Euro NCAP has assessed the assisted highway driving features of five new models, with one Chinese model receiving a rating of ‘not recommended’. Ratings are based on two key areas: assistance competence – the balance between automation and ensuring driver engagement; and safety backup – measures taken in an emergency to avoid a collision. Full story

JLR expands global innovation network with hub in India

JLR has announced the launch of its latest Open Innovation Hub in India to identify and work closely with startups to develop the next generation of products and services that will help to define JLR’s future client experiences. Full story

Green steel for sustainable mobility

Volkswagen Group and Thyssenkrupp Steel have signed a memorandum of understanding (MoU) for the planned supply to Volkswagen Group of low-carbon steel from Thyssenkrupp Steel’s future direct reduction plant. This agreement underscores the two companies’ joint commitment to sustainability and climate protection. Full story

Corolla makes history as Toyota’s five millionth UK-built car

Toyota Manufacturing UK (TMUK) is celebrating the five millionth car to be built at its Burnaston plant in Derbyshire. Parked nose-to-tail, the UK-built Toyotas would form a line almost 14,000 miles long – more than half way around the world. Full story

People

  • Accident management expert FMG has promoted Andy Chandler to the role of Managing Director. 
  • Paula Griffiths has been named VP – Insurance & Partnerships at Marshmallow.

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Mixed results in lates Euro NCAP testing

Euro NCAP has assessed the assisted highway driving features of five new models, with one Chinese model receiving a rating of ‘not recommended’.

Ratings are based on two key areas: assistance competence – the balance between automation and ensuring driver engagement; and safety backup – measures taken in an emergency to avoid a collision. 

In the latest testing, the BMW i5 and Mercedes-Benz C-Class were considered ‘Very Good’, while the Volkswagen ID.7 and Volvo EC40 were considered ‘good’.

However, the BYD ATTO 3 was ‘not recommended by Euro NCAP, which found the speed assistance system did not interpret road signs correctly and scored only modestly in assistance competence. 

Meanwhile, its safety backup failed even to reach the minimum standards as no action was taken in the event of an unresponsive driver, leaving them to their fate.

Adriano Palao Bernal, ADAS & AD Technical Manager Euro NCAP, said, “These evaluations provide consumers with critical insights into the Assisted Driving features available in today’s vehicles. 

“First, car buyers interested in this technology must be aware that whilst it enables a comfortable driving experience, it has flaws under certain conditions and may create new risks when misused – hence driver supervision and situational awareness must be ensured at all times while operating these systems. 

“Now in 2024, the assessment has evolved, incorporating two main updates: specific requirements for Driver Monitoring, evaluating the effectiveness of the technology in detecting typical driver states associated with risk, such as system overreliance, prolonged distraction, and sudden onset, eventually leading to a vehicle response that may help prevent a crash. 

“Then, the introduction of Vulnerable Road Users traveling ahead at a small offset in ACC Performance and Safety Backup scenarios ensures that ACC addresses accident types typical in interurban areas.”

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Fix Auto Hereford joins the network

Fix Auto Hereford is open for business – completing the ambition of owner Kevin Dunlop who joined the network just 20 months ago with Fix Auto Tewkesbury.

He got the keys to a dilapidated former warehouse six months ago and has now transformed the site into a 5,500 sqft state-of-the-art repair facility with capacity for 50 vehicles a month.

It has already sailed through the pre-audit process for his BS 10125 certification and are now preparing for their final audit scheduled for early next month.

Kevin said, “I am so delighted to be here in Hereford standing in my new repair centre. It has taken me a little longer than expected simply because as we pulled back layers of the old building we uncovered various unforeseen issues that slowed our progress down. That said, I really couldn’t be happier with the way things have turned out.”

Ian Pugh, Managing Director for Fix Auto UK, added, “What Kevin and his team have achieved is nothing short of inspirational. He boldly declared when he joined us of his intentions to rapidly expand his business and, 18 months on he’s the proud owner of his second site that he literally has developed with his bare hands. It really is a great addition to the network, geographically it couldn’t be in a better position as we continually strive to provide a comprehensive service for our insurer partners.” 

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Activate Group opens 11th repair centre in Nottingham

Activate Group has opened a new Activate Accident Repair centre in Nottingham.

The launch comes in response to significant growth in customer demand, particularly from fleet clients, and will help service the increased volume of vehicles requiring repair.

The 25,500 sqft state-of-the-art site began completing repairs on 17 October, further strengthening the company’s capacity to meet demand for high-quality car and commercial vehicle (CV) repairs. 

Equipped with the latest technology, the Nottingham centre is designed to handle ADAS and EV repairs and, purpose-built with specialist equipment, the site is also capable of accommodating CV repairs. 

The facility reflects Activate Group’s strong commitment to sustainability, featuring heat recycling ovens to reduce energy consumption and waste management tools, including a can crusher and bailer, to minimise environmental impact. 

Darren Norman, who joined the business in August, will lead the Nottingham centre as Bodyshop Manager.

Hannah Wilcox, CEO said, “We’re delighted to open this flagship centre in Nottingham, helping us meet the growing demand for high-quality car and commercial vehicle repairs in the area. 

“Expanding our network of owned repair sites is a crucial step in supporting the significant growth we’ve experienced, particularly with new fleet customers. These centres work alongside our trusted partner repair network, which remains a key part of our service offering and future strategy. 

“The Nottingham site enhances our ability to provide fast, high-quality repairs, ensuring we’re there for our customers whenever and wherever they need us.” 

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