ARC360 Conference 2025: shaping the future of vehicle repair

The ARC360 Conference 2025 is set to be one of the most influential industry gatherings of the year, bringing together leading insurers, repairers, vehicle manufacturers, and supply chain experts to explore the changing dynamics of the motor claims and vehicle repair sector.

Taking place on Thursday 22 May at the British Motor Museum, Gaydon, this year’s conference will explore the theme: A new era – the changing dynamics of a sector.

With over 25 leading insurer brands, 80+ key repairers, and more than 10 vehicle manufacturers already confirmed to attend, ARC360 2025 will provide an unmissable opportunity to gain exclusive insights, connect with key stakeholders, and understand the trends shaping the future of the industry.

This year’s agenda features a high-profile line-up of industry leaders who will share their expertise and perspectives, including:

  • Chris Downing, Head of Sales and Operations, Stellantis
  • Adrian Furness, CEO, Activate Group
  • Michael Golding, Network Manager, Allianz
  • Paul Llewellyn, Head of Claims (Motor), Ageas
  • Eddie Longworth, CEO, e2e
  • Kate Nash, Head of Outsourcing & Supply Chain Management, Tesco Insurance
  • Peter Randhawa, Director of ESG & Special Projects, Steer Automotive Group
  • Martyn Rowley, Executive Director, NBRA & VBRA Commercial
  • Vic Turner, CEO, NARG
  • Andy Whatmough, Managing Director, S&G Response

On hand throughout the day will be BTCC rising star Ronan Pearson who recently signed to Toyota Gazoo Racing UK for its 2025 Kwik Fit British Touring Car Championship campaign.

Mark Hadaway, ILC Content Director and ARC360 Co-founder, said: “ARC360 2025 is all about exploring the transformation happening across the sector and equipping businesses with the knowledge and connections they need to thrive in this ever-evolving landscape. With a fantastic line-up of expert speakers and key industry stakeholders in attendance, this year’s event promises to be one of the most insightful and interactive yet.”

The event is set to deliver:

  • A deep dive into current market dynamics and their impact on businesses.
  • Insights into insurer priorities and opportunities for collaboration.
  • Discussion on how stakeholders can contribute to a ‘future fit’ industry.
  • Interactive sessions with industry leaders on evolving trends and innovations.
  • The chance to align with future opportunities in the vehicle repair sector.

ARC360 2025 is proudly backed by Corporate Partners: BASF, CAPS, Entegral, Enterprise, NWVA, Mirka, S&G Response, and Solera Audatex; Partners: e2e, Prasco, and Repairify; Vehicle Manufacturer Partner: Stellantis; and Event Sponsors: Onyx and Thatcham Research.

With a packed agenda and unrivalled networking opportunities, ARC360 2025 is an essential event for those shaping the future of vehicle repair.

For sponsorship opportunities, contact Liane at liane@iloveclaims.com or click here to book tickets.

Catch up on last year’s highlights: ARC360 2024 Recap

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ARC360 Weekly News – Friday 7 March 2025

ARC360 conference to explore the future of vehicle repair

The ARC360 Conference 2025 is the must-attend event for professionals in motor claims, vehicle repair, and mobility. Taking place on Thursday 22 May at the British Motor Museum, Gaydon, this year’s conference promises unparalleled insights, networking opportunities, and cutting-edge discussions on the evolving dynamics of the industry.

With the theme ‘A New Era – The Changing Dynamics of a Sector’, ARC360 2025 is set to bring together industry leaders, including over 25 leading insurers, 80+ key repairers, and more than 10 vehicle manufacturers, alongside influential voices from across the supply chain. Full story

Fix Auto UK, which now falls under the banner of being part of the Advantage Group of Companies, has been named as a finalist for the best Diversity, Equity and Inclusion (DE&I) for Mental Health Strategy in the 2025 InsideOut Awards.

SMART Bodyshop Solutions Group has opened its 10th site in Swansea – a 19,000sqft facility expanding its coverage from Swansea to the Pembrokeshire Coast and West Wales.

A1 ADAS Group has acquired West Midlands-based Autocalibration. The business will retain its brand name and become a subsidiary of the A1 ADAS Group.

Commercial Colours has become the latest business to achieve the VBRA Elite Truck & Van Structural Standard.

Revive! Auto Innovations has unveiled its new ‘Turbocharge’ growth plan, the target of which is to hit £40M in network sales by 2028.

Autoglass is now the primary vehicle glass partner for Gregory Group. With over 1,200 vehicles in its fleet, Gregory Group is one of the UK’s leading logistics providers.

FMG Repair Services has committed to achieving 15% of its technical workforce fulfilled through apprenticeships by 2026.

Drive Motor Retail Bodyshops have achieved BSI PAS 2060 Carbon Neutral Certification for the third year in a row.

Chesterfield Car Clinic has achieved a positive recommendation for the BS10125 Standard.

Preventing distracted driving

How can OEMs deliver crucial data and information to drivers without impacting attention and safety? Driving distractions are a growing concern in modern transportation. In the UK alone, distracted driving caused 458 fatalities in 2022 – a 51% increase compared to deaths caused by speeding. Meanwhile, in the US distracted driving accounts for over 3,000 deaths annually. Full story

MINI Cooper Electric and Audi A6 e‑tron gain five-star ratings

The latest results from Euro NCAP’s new car safety tests show that when it comes to choosing a safe car, size isn’t everything. The latest Mini Cooper E and Audi A6 e-tron were awarded a maximum five-star Euro NCAP rating, illustrating how size and cost is no barrier when it comes to choosing a safe car. Full story

Mobility for everyone: with the ID. EVERY1, Volkswagen is providing a preview of an entry-level electric model

Since the Beetle, Volkswagen has been enabling affordable mobility for millions of people with compact and likeable cars. With the ID. EVERY1 concept car, the German car manufacturer is now showing an entry-level all-electric model. Volkswagen will launch the production version in 2027 – with a starting price of around 20,000 euros. Full story

EVs account for one in four new car registrations in flat February market

The UK new car market fell slightly in February, down -1.0% to 84,054 units, according to the latest figures from the Society of Motor Manufacturers and Traders (SMMT). Electrified vehicle uptake continued to grow, with plug-in hybrid vehicles (PHEVs) rising 19.3% and hybrid electric vehicles (HEVs) up 7.9%. Battery electric vehicle (BEV) registrations were up by 41.7% to 21,244 units, securing a 25.3% market share compared with 17.7% a year ago. Full story

Electric vans up as overall market contracts in February

Demand for new light commercial vehicles (LCVs) fell by 19.3% in February to 14,476 units, according to the latest figures published by the Society of Motor Manufacturers and Traders (SMMT). The third consecutive monthly decline led to the month’s lowest outturn since 2020. Full story

Hyundai pairs up with Yandex spinoff Avride to develop robotaxis

Hyundai Motor Company and Avride have agreed to jointly develop autonomous vehicles in a tie up that will deepen the relationship between the two companies. Full story

In a class of its own – here is the all-new, fully electric Volvo ES90

Volvo has unveiled its first fully electric model that’s not an SUV. Priced at £69,000, the ES90 hatchback has a range well in excess of 400 miles. The Swedish brand is positioning the 5m-long ES90 as its technological flagship, thanks to a series of advanced features and mighty computing power that will allow it to be extensively updated and refreshed over the air with new, additional features during its lifetime. Full story

Women in automotive spotlight: Can you identify any challenges you’ve overcome as a woman in this industry?

The women in our industry face challenges unique to them, but their ability to turn obstacles into opportunities is nothing short of inspiring.

At the NBRA, we’re proud to showcase women who have not only built successful careers but have become leaders and mentors, helping shape the future of automotive repair. Full story

Industry leaders collaborate to develop new sustainability standard

As the automotive industry faces growing environmental pressures, a number of leading companies have united to create a new sustainability standard following the planned phase-out of PAS2060.

The initiative, known as ARIES (Accident Repair Industry Environmental Standard), is designed to provide a structured, measurable, and inclusive framework for reducing carbon emissions across the vehicle repair sector. Full story

NWVA makes new appointment to SVR team

Following the success of supporting Police forces across the country in recovering stolen vehicles, NWVA recently launched their dedicated Stolen Vehicle Recovery division – designed to alleviate pressure on the Police whilst expediting the speedy and safe return of stolen vehicles.

Joining the team in heading up ‘SVR’, is Phil Pentelow, who has 18 years’ experience working for Essex Police, the last five spent on the Stolen Vehicle Intelligence Unit (SVIU). This work included stolen vehicle examination, tracking and recovery. Full story

ACSO calls for root and branch review of OIC Claims Portal

The Association of Consumer Support Organisations (ACSO), which represents consumers in the civil justice system, has called for a government review to determine the success or failure of a raft of recent personal injury legal reforms. The call comes as the Official Injury Claim portal (OIC), which processes minor injury claims worth less than £5,000, approaches its fourth birthday, with more than one million claims submitted and around 300,000 processed. Full story

Motor insurance premiums continue to slow and home insurance premiums fall for third consecutive month

The latest General Insurance Price Index from Pearson Ham Group for February 2025 shows that motor insurance premiums continued to decline, but at a slower pace. Prices fell by 0.9%, marking the smallest monthly decrease in the past 12 months and bringing the annual movement rate to -19.3%. Full story

Call to close drug-driving roadside test loophole

The government is being urged to update drug-driving legislation and allow police to take evidential saliva tests at the roadside. Currently, if a driver tests positive at the roadside, police must obtain an evidential blood sample, which is not always possible. Even when it is, there can be a delay of up to six months before results return from the laboratory, during which time the offender remains free to drive. Full story

Could self-healing asphalt end the UK’s pothole problem?

Self-healing asphalt roads, created from biomass waste and developed with the aid of artificial intelligence (AI) technology, could be used to tackle the UK’s pothole crisis.

A research team comprised of experts from Swansea University, King’s College London, and scientists in Chile are designing a new type of self-repairing asphalt that can repair its own cracks without the need for human intervention or maintenance. Full story

Motorists applaud government’s decision to abandon Graduated Driver Licensing for young adults

New research conducted by training and compliance expert TTC, found that 60% of adults it surveyed welcomed the Government’s decision to abandon plans for a graduated driver licensing (GDL). The scheme would have placed a set of restrictions on new drivers aged 17-24, who have recently passed their practical test for an initial period of time. Full story

EV battery services centre to open in Rugby

Cox Automotive and DHL Supply Chain have teamed up to deliver a large scale battery management and maintenance operation in the UK, with the opening of a dedicated space for battery services within DHL’s 146,000-square-foot EV Centre of Excellence in Rugby, UK. Full story

New car appetite ramps up ahead of key selling month as Auto Trader reports record start to 2025

The latest data from Auto Trader points to a promising month ahead for the new car market with the automotive platform reporting a significant rise in interest from consumers for brand new cars. Visits to its new car platform increased 15% month-on-month (MoM) in February, whilst year-on-year (YoY) it jumped by a massive 23%. Full story

Claudio De Freitas has started a new role as National Leasing & Contract Hire Manager at BYD Europe.

Lucy Ashmore has been appointed as Operations Director at Drive Further.

Kevin Healey has started a new role as Image Engineer at Copart.

Phil Pentelow has joined the Stolen Vehicle Recovery (SVR) division at NWVA Group as Stolen Vehicle Recovery Manager.

Kia UK has announced that Steve Hicks has been appointed Marketing Director, with Sanka De Silva taking on the role of Sales Director.

The FLP Group has appointed Alistair Payne to the role of Technical Representative for the Midlands and Wales.

Sarah Tottle has joined Polestar UK as Head of Fleet.

Manny Lewis will join National Highways on 10 March 2025 as a Non-Executive Director. 

Clinton Riemens has started a new position as Manager EMEA Body Repair Network at Tesla.

Nikolay Boychev has stepped into the role of Lead Body Repair Network Manager EMEA at Tesla.

Phil Jerome has joined FMG as its new Sales Director – Fleet.

Dale Wyatt has joined RWA Automotive as a new advisory board member to expand its business intelligence services to car manufacturers.

Elaine Duffy has started a new role as ESG & Compliance Manager at Allscreens Nationwide.

Blackthorn Repair Management has appointed Stephen McKenna as Head of Technical.

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NWVA makes new appointment to SVR team

Following the success of supporting Police forces across the country in recovering stolen vehicles, NWVA recently launched their dedicated Stolen Vehicle Recovery division – designed to alleviate pressure on the Police whilst expediting the speedy and safe return of stolen vehicles.

Joining the team in heading up ‘SVR’, is Phil Pentelow, who has 18 years’ experience working for Essex Police, the last five spent on the Stolen Vehicle Intelligence Unit (SVIU). This work included stolen vehicle examination, tracking and recovery.

Phil and Essex Police’s SVIU – one of the most successful vehicle crime units in the UK – worked very closely with LJ Transportation (part of the NWVA Group) in recent years in a bid to tackle the issue, managing to recover or identify over £40million worth of assets in the last 2 years alone.

Phil said, “I have enjoyed some great success in recovering millions of pounds worth of assets for Essex Police with the support of NWVA, so the opportunity to join the group with a view of continuing this work on a greater scale was a challenge I could not say no to!”

Vehicle theft is a UK-wide issue with around 60% of stolen vehicles remaining unrecovered – the vehicles that are often being subject to damage, found in the process of being dismantled or having their identity changed – all affecting the value of the asset. With over 110,000 vehicles stolen nationally in 2024 alone, there is a clear need for new and innovative approaches to tackle the problem.

Utilising NWVA’s extensive resources and 24hr network, SVR will offer a number of services to secure and recover assets in a timely manner – reducing the likelihood of the vehicle being used in further criminality, suffering damage, being dismantled or subject to identity change.

This will have a positive impact by placing less demand on the Police service, help reduce overall loss to insurers as well as importantly heightening the chances of victims of theft’s personal property still being within the vehicle – all whilst reducing wider risk on the roads.

Phil said, “The combination of resources available from NWVA both nationally and overseas, paired with the Policing experience and track record in this field within the leadership team means that SVR is uniquely placed to offer an exciting new response to vehicle theft.”

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ARC360 conference to explore the future of vehicle repair

The ARC360 Conference 2025 is the must-attend event for professionals in motor claims, vehicle repair, and mobility. Taking place on Thursday 22 May at the British Motor Museum, Gaydon, this year’s conference promises unparalleled insights, networking opportunities, and cutting-edge discussions on the evolving dynamics of the industry.

With the theme ‘A New Era – The Changing Dynamics of a Sector’, ARC360 2025 is set to bring together industry leaders, including over 25 leading insurers, 80+ key repairers, and more than 10 vehicle manufacturers, alongside influential voices from across the supply chain.

Whether you are a business owner, decision-maker, or industry specialist, this is your opportunity to gain a competitive edge in an industry undergoing rapid transformation.

This year’s event boasts an exceptional roster of industry leaders, offering exclusive insights into the challenges and opportunities shaping the future of vehicle repair.

Key speakers already confirmed include:

  • Chris Downing, Head of Sales and Operations, Stellantis
  • Adrian Furness, CEO, Activate Group
  • Michael Golding, Network Manager, Allianz
  • Paul Llewellyn, Head of Claims (Motor), Ageas
  • Eddie Longworth, CEO, e2e
  • Peter Randhawa, Director of ESG & Special Projects, Steer Automotive Group
  • Martyn Rowley, Executive Director, NBRA & VBRA Commercial
  • Vic Turner, CEO, NARG
  • Andy Whatmough, Managing Director, S&G Response

Also on hand throughout the day will be BTCC rising star Ronan Pearson who recently signed to Toyota Gazoo Racing UK for its 2025 Kwik Fit British Touring Car Championship campaign.

Further names are set to be revealed in the coming weeks.

The event promises to deliver one of the most engaging, interactive and future focused events in the motor claims/vehicle repair calendar providing:

  • an understanding of the current market dynamics, the impacts they are having and what it means for the future of business
  • an insight into what is top of insurer priorities and what solutions you can offer
  • chance to contribute to how all stakeholders have a role to play in making the industry ‘future fit’
  • interaction with industry experts on how their specific sectors are evolving and the opportunities it is creating
  • the ability to align with the opportunities the future industry will bring

ARC360 2025 is proudly supported by its Corporate Partners: BASF, CAPS, Entegral, Enterprise, NWVA, Mirka, S&G Response, and Solera Audatex; Partners: e2e, Prasco, and Repairify, along with Vehicle Manufacturer Partner: Stellantis. Onyx and Thatcham Research join as event sponsors, reinforcing the conference’s reputation as a key industry gathering.

Secure your place now and be part of the conversation shaping the future of vehicle repair. For ticket bookings and sponsorship opportunities, contact Liane at liane@iloveclaims.com.

For a glimpse of last year’s insights, visit ARC360 2024 Recap

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Industry leaders collaborate to develop new sustainability standard

As the automotive industry faces growing environmental pressures, a number of leading companies have united to create a new sustainability standard following the planned phase-out of PAS2060.

The initiative, known as ARIES (Accident Repair Industry Environmental Standard), is designed to provide a structured, measurable, and inclusive framework for reducing carbon emissions across the vehicle repair sector.

The decision to develop ARIES follows on that PAS2060 – the widely used carbon neutrality standard – will no longer be officially recognised after 2025. Industry leaders see this transition as an opportunity to build on previous efforts and establish a more comprehensive and adaptable sustainability standard.

ARIES seeks to bridge the gap left by PAS2060’s discontinuation, offering a collaborative and practical solution that all businesses – regardless of size or resources – can implement to support carbon reduction initiatives.

“Our mission is to develop a standard that is both measurable and accessible to all industry players,” the ARIES mission statement reads. “By coming together, we aim to create an inclusive, forward-thinking framework that will help businesses meet sustainability goals while ensuring long-term environmental responsibility.”

The initiative is being developed with input from a diverse range of stakeholders, ensuring that the final framework is both rigorous and adaptable.

ARIES is supported by: Accident Express; Admiral; Ageas; AkzoNobel; AND-E; Allianz LV; Alton Cars; AutoFlow; AXA; Covea; Direct Line Group; ECA; esure; First Central; Ford; Hastings Direct; LKQ; Markerstudy Group; Morelli; Motability Operations; NBRA; NFU Mutual; Nissan; Steer; Stellantis; Vizion; Vizion Vehicle Solutions; and Zurich.

The ARIES working group plans to convene regularly in the coming weeks and share updates with industry.

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