Although schools returned in England on 8 March, the industry is still largely split down the middle when it comes to volumes recovering, with the same number of respondents to an ARC360 poll reporting an increase in the past fortnight as those who say work levels have gone down.
The poll was held during ARC360’s webinARC 3.5 (10 March 2021), when attendees were asked if work volumes had increased, decreased or remained the same since the last webinar on 24 February.
Nearly four in 10 (39%) said volumes had remained static, while 29% reported a slight increase and 29% reported a slight decrease. The balance said claims had fallen ‘significantly’ in the last two weeks.
Meanwhile, half of webinar attendees said claims remained between 60-80% of pre-pandemic levels, although more than a third (34%) put the figure between 40-60%, with six per cent saying claims volumes were below 40%.
Only 10% said claims were above 80%.
The webinar, which was themed ‘A new start’, also asked attendees what they considered would add the greatest value to the motor claims supply chain going forward.
Enhanced partner alignment was the most popular of the multiple-choice options with 46%, with more efficient processes (29%), trust (27%), greater IT deployment and improved communications (both 23%) also scoring highly.
