Service Certainty’s imageproof Pro has been selected by Fix Auto Bury St Edmunds as its customer imaging solution.
Service Certainty imageproof Pro offers a national network of more than 4,000 professional photographers to capture high quality images of vehicle damage from the customer’s location of choice. The service helps promote more flexible working and process efficiency.
Bruce Klein, bodyshop manager at Fix Auto Bury St Edmunds said, “It changes the way we start the claim and reduces all our key-to-key times down from what we’ve seen so far, the photos we are getting are brilliant, and it’s creating a better first time estimate for us.”
Newly appointed Service Certainty Operations Director, Richard Eadie said, “Image quality is so important when assessing Insurance claims. Our media is assessed by experts (usually Engineers or Surveyors) who need to make critical decisions on claims, the better the image, the better the claim decision.”
Speaking of Richard’s appointment, Graham Clarke, Managing Director at Service Certainty said, “We are thrilled to be able to promote from within and recognise Rich’s contribution to the business. We have successfully diversified the business and now process more jobs than we did pre-pandemic, which is a fantastic place to be.”
Increased demand for digital and network solutions have fuelled Service Certainty’s growth in recent times with the business on-track to deliver 130% of pre-pandemic levels.
