Motofix has appointed Sam Spencer as the group’s new central customer services manager. The appointment is intended to ensure Motofix maximises on the insights it gains from Trustpilot, which became its preferred review platform two years ago.
Richard Tutt, Motofix CEO, said: “Customer care is at the heart of what we do and feedback is closely monitored. You can either embrace feedback from customers, both good and bad, or be defensive and unreceptive – our position is clear in that we are always happy to hear about when things have gone well but crucially also learn where we can be better.”
Motofix saw its Trustpilot rating score climb from 4.4 to 4.8 in the last 10 months, despite the challenges posed by Covid-19 and the various lockdowns.
Richard concluded: “Using Trustpilot gives our customers the freedom to share their experiences on a leading and trusted platform. Our slogan, ‘it’s all about the journey,’ says it all – for us it is always about exceeding customer expectations.”
