Multi-national insurance group Mapfre is working with Tractable to introduce AI technology into its vehicle recovery, repair and claims process.
It hopes that by adopting Tractable’s AI solutions it will be able to reduce the time from first notification of loss to return of vehicle by as much as two weeks.
Mapfre will first integrate the technology to its operations in Brazil, but there is scope to scale the solution to other markets in which it operates.
The unique solution being deployed uses photographs taken by the customer to carry out an end-to-end assessment of damage to the vehicle. As well as estimating severity and suggesting recommended repair methods, the solution also features real-time pricing and triage to appropriate repairers. It is also able to request parts from suppliers, further cutting down settlement claims.
Ahmed Hameed, VP Strategic Accounts, Tractable, said, “Mapfre has a worldwide presence and this innovative global partnership will lead to its customers receiving an even better experience through the power of our AI. Our collaboration has the potential to be a step change not only for the Brazilian market, but also further beyond, bringing real AI technology to where it can make an immediate difference – by accelerating response directly after an accident.”
Roberto De Antoni, chief operating officer at Mapfre Brazil, said, “We’ve been experimenting with different AI solutions to significantly enhance customer experience and improve our operational efficiency. The automobile business line is core to the Brazilian operation, so starting out on this alliance with Tractable, in pioneering fashion, is very important for us.”
