Register now… webinARC: Operations
Wednesday 16 February – 13.30
In this webinARC we explore incident claims processes and repair operations by focusing on the five Ps – products, processes, plant, people and programmes – to try and piece together what the challenges and opportunities are from a variety of perspectives.
Featuring:
- Harry Abraham, Operations Director, Halo ARC Ltd
- Jeff Mack, National Account Manager, NWVA
- Jane Pocock, Managing Director, Copart UK
- Robert McWilliams, Approved Repairer Vendor Manager, UKGI Claims, Zurich Insurance plc
Feature interview: Terence Jackson, BASF
ARC360 caught up with Terence Jackson, Country Manager UK & Ireland – Automotive Refinish of Corporate Partner BASF to find out more about the organisations focus on sustainability and how it drives every area of the business.
DLG launches new £2m tech centre
Direct Line Group has launched a new £2m car technology centre in Birmingham that will focus on the development of new tools and training in new technologies such as ADAS.
Furthermore, as part of DLG’s commitment to tackling climate change, the new facility will also trial a range of new initiatives that could improve energy efficiency.
Volvo Car UK introduces free tyre and glass repair service
Volvo Car UK has introduced an industry-first free repair service covering both windscreen and tyre damage.
Where viable, Volvo retailers will provide a free puncture or windscreen chip repair on Volvo cars of any age, helping to get owners safely back on the road again as soon as possible.
Aftersales market facing £1.3bn shortfall
A new report has warned that falling car sales could result in a £1.3bn shortfall in aftersales revenues over the next four years.
The study, carried out by REALtime Communications, found that new registrations fells by 1.8 million in the past three years and that will deprive the aftersales sector £1.3bn in service revenues alone between now and 2026.
AW Group releases latest docuseries episode
AW Group has published part five of its docuseries highlighting the success stories of its team.
Group Support and Customer Relations Manager Lorren Bristow is in the spotlight in the latest episode of the A Career for Life series.
A bridge too far for CV fleets
C&C Vehicle Services has revealed that bridge strikes are among the most common and costly accidents faced by commercial fleet operators, with about 2,000 occurring each year. It found that vehicle and structural repairs average £13,500 per incident, with passenger compensation adding another £13m per year to the bill.
The findings were published in a report examining the most common commercial vehicle accident repairs in the UK.
Hydrogen takes off at Teesside Airport
Teesside Airport has introduced its first refuelling station for hydrogen-powered vehicles. The instalment is part of a £2.5m trial taking place in Tees Valley and will initially support two Toyota Mirai vehicles and a hydrogen fuel cell powered forklift truck.
The refuelling station follows the announcement in September 2020 that the UK’s first Hydrogen Transport Hub would be situated in Tees Valley.
Walter joins FMG team
Rhys Walters has been named as new FMG Repair Services Senior Regional Manager for the South East. He was previously Operations Manager at AD Williams and held a similar role at Halo ARC before that.
He said, “It’s a pleasure to be joining such a great company and team at an exciting time in the company’s growth and I look forward to utilising past experience to provide advice and support as we continue to advance.”
Marshmallow broadens service offering
Marshmallow is offering new customers three types of breakdown cover after signing a new partnership with the AA.
Following the deal, it is now able to offer policyholders different levels of cover, from roadside assistance to national recovery to European cover, which also includes alternative travel and emergency accommodation.
Sustainability: going green is only half the answer
Sustainability today has come to represent the environment first and foremost, but achieving true sustainability – in a business sense – means the success of many different functions.
