FMG has announced a two-year contract extension with mobility solutions specialists Alphabet, for whom it has provided a full range of incident management services since 2005.
The contract includes 24/7 incident reporting, repair and downtime management as well as uninsured loss recovery for its leasing customers.
FMG focuses on reducing downtime following an incident through its in-house technology platform Ingenium, which intelligently triages every job into automated workflows. Other time-saving features include flexible repair options such as same-day mobile repair and mobile estimates, as well as an online repair tracking system.
Dave Parry, Commercial Director at FMG said, “Alphabet has an enviable reputation for excellence in everything they do, and we are proud to continue to play our part in that success with the provision of high-quality flexible solutions that make their customer’ lives easier. As mobility solutions change faster than ever before, we can rely upon our combined expertise within the vehicle market and deep-rooted understanding of Alphabet’s customers to further build upon the considerable successes of this relationship.”
Clive Buhagiar, Alphabet’s Head of Operational Services, said, “With so much change going on in the industry around electrification, digitalisation and mobility as a service, Alphabet and FMG have aligned strategies and evolved together, implementing new processes and new technology to ensure the customer journey remains simple and seamless whilst meeting changing needs.”
