Aviva has announced a new agreement with Tractable to introduce artificial intelligence (AI) technology to its motor claims process.
Aviva expects that by implementing this solution it will be able to quickly and accurately complete remote assessment of repair estimates while also increasing consistency of diagnosis.
Aviva will roll out the technology across its entire UK repair network, including its exclusive chain of bodyshops, Solus.
Simon Smith, managing director, Solus, said: “Implementing Tractable’s AI into our motor claims will deliver multiple benefits. It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient. This means we can get to work on fixing the vehicle and getting customers back on the road.
“It also helps us work towards our sustainability ambition of being a net zero company by 2040. Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: we avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.”
Alex Dalyac, founder and CEO of Tractable, said: “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva – one of the country’s largest general insurers – we will help customers across the UK get back to normal more efficiently. In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all – Aviva customers, and non-customers alike.”
