Copart UK has opened the doors to its new Customer Excellence Centre in Bedford.
Following the rapid expansion of Copart’s customer service functions, including Claims Settlement and Engineering Services, the company announced plans to open the new centre back in November 2020 to support their ongoing growth and the changing needs of their customers.
Copart’s Claims Settlement, Customer Support Centre, Vehicle Engineering and Operational Audit teams are now operating across three floors at Franklin Court, based in Priory Business Park, Bedford.
Jane Pocock, Managing Director of Copart UK & Ireland, said: “We’re delighted to announce that our Customer Excellence Centre is now open and operational, allowing us to provide our partners with world class end-to-end outsourced services and drive more returns from their vehicles.”
The opening of the Customer Excellence Centre also coincides with the appointment of Richard Howe, who joins Copart as Head of Central Operations. Formerly Head of Engineering at Markerstudy Insurance, he will assume responsibility for managing the Customer Support Centre, Claims Settlement, and Vehicle Engineering functions at Franklin Court.
Howe said: “I’m joining Copart at a very exciting time, as the business continues to expand and invest into the continuous improvement of products and services, in line with the growing needs of customers.”
