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webinARC: technology in motor claims 2022
Wednesday 21 September @ 1.30pm
In this webinARC we look at the latest ways in which technology is being used to seamlessly connect the motor claims cycle.
Featuring:
– Claire Hart, National Sales Manager, Entegral
– Jim Loughran, CEO, e2e
– Dave Shepherd, Director, Shepherd Advisory Services
Names revealed for November’s ARC360
ARC360 has revealed the first insight into the agenda for its ‘Gaining Ground Together’ themed event taking place on Thursday 24 November at the Manufacturing Technology Centre, Coventry.
Included in the line-up is Andrew Eade, Head of AD Strategy & Fulfilment at First Central; Nick Sweetman, Head of Vehicle Repair & Service Operations for UK & Ireland, Enterprise Holdings; and Chris Weeks, Executive Director of the NBRA.
Bodyshops back AI implementation
Bodyshops are increasingly in favour of artificial intelligence being used to streamline the claims process, according to a new survey by Audatex.
It found that 56% of respondents believe AI could increase estimating efficiency, 51% said it could improve customer service and half thought it could also streamline and accelerate the parts ordering process.
Meanwhile, the survey also revealed that recruitment remains the biggest challenge for two thirds of bodyshops, with parts ordering (54%), assessment times (46%) and waiting for insurer approval (45%) the main factors slowing cycle times.
Copart continues Scottish investment
Copart UK is creating a raft of new jobs in Scotland after announcing its sister company, CashForCars, is opening new headquarters in the Fife area.
CashForCars buys vehicles directly from customers and re-sells them through Copart’s patented online auction platform.
Meanwhile, Copart has launched its support for Ben’s Automotive Industry Charity Awareness Days, which will enable colleagues to speak to Ben’s Outreach Team about health and wellbeing support services.
Tesla sets new safety standards
Tesla’s Model Y set a new safety benchmark in the latest round of Euro NCAP testing.
It achieved 98% in the Safety Assist category, the highest score ever, and 97% in Adult Occupant Protection.
Meanwhile, Chinese models the ORA Funky Cat and WEY Coffee 01 scored 93% and 94% in Safety Assist respectively.
EV uptake leaves training lagging
The IMI has warned that the EV skills gap will hit the UK in 2027, a year earlier than anticipated. This is despite more technicians becoming eligible for IMI TechSafe recognition in the first half of the year since its introduction in 2016.
It reports there are now 32,900 technicians qualified to work safely on electric vehicles – the equivalent of 15% of in the UK.
However EV uptake is accelerating even quicker with nine million zero emissions vehicles expected to be on UK roads by 2030.
NBRA supports flexible payment plan
The NBRA has announced it is joining forces with BUMPER to support bodyshops cope with the cost-of-living crisis and the soaring gas and electricity bills.
Bumper helps drivers split repair bills into interest-free payments over a period of six months, while delaying second payments by up to 40 days.
PPP Consultancy announces new sustainability partnership
PPP Consultancy has announced a new business venture with Plastrepair EU. The partnership follows 12 months of collaboration.
PPP Consultancy works with the automotive industry to improve performance, process and people throughout the claims journey, while Plastrepair aims to significantly reduce automotive’s CO2 footprint and plastic waste.
Gemini attends Lords ceremony
Gemini Technical Training and Development Manager John Henderson represented the group at the Top 100 Apprenticeship Employer lunch held at the House of Lords of 7 September.
The lunch celebrated the country’s top apprenticeship employers.
Gemini, which has made the top 100 list before, was named 70th this year.
Inter-est launches upgraded site
Inter-est has gone live with a new, user-friendly website.
The company develops innovative and bespoke technology to streamline motor claims management for insurers.
Insurers remain motorists’ first port of call
Motorists involved in minor collisions are likely to make insurers their first call, according to research commissioned by independent road safety charity IAM RoadSmart.
Of the 1,004 motorists surveyed, 36% said they’d call their insurance company first compared to 30% who said they would call a family member, 28% who would call the police, and nine per cent who would call a friend.
Audatex and AutoFlow announce deeper collaboration
Solera Audatex and AutoFlow have announced a new collaboration to develop a two-way data feed intended to enhance integration between the two estimating platforms.
By ensuring a transparent data exchange between AudaEnterpriseGold and Qapter Intelligent Estimating, users will benefit from a real-time view of the status of the repair across all systems.
Exclusive Motor Claims Conference reveals leading agenda
ILC’s Exclusive Motor Claims Conference returns to Landing Forty Two, London on 6 October with a highly influential speaker line-up, discussing some of the key matters impacting the sector.
Themed ‘Future Focus’, the event will delve into some of the most pressing issues currently impacting the sector as well as provide a host of market intelligence, keynote insights and future inspiration via a host of key speakers and sessions.
Champagne moment
Vertu Motors’ Group Bodyshop and Cosmetic Repair Director Neil Hall presented a bottle of champagne to Paul Bonner after he completed his Management Development programme.
Appointments
Graham Henwood has been appointed as Compliance Manager at EV Bodyshops.
IRG Innovation Repair Group has named Rickelle Woodbridge as Group Commercial Manager.
Jason Donohoe has been appointed as Group Commercial Relationship Manager at Motorcare North West.
Clare Davies has been appointed as new Chief Operating Officer at Solus.
