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Wednesday 26 January 2022 – 1.30pm
In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.
Changing data sends mixed signals
ARC360 hosted its final webinar of 2021 this week, when panellists examined the ever-evolving data and its impact on the automotive incident repair sector.
Taking part in the ‘The Data Jigsaw 2’ were Jordan Chinn, Network Manager, Innovation Group; Andrew Eade, Head of AD Strategy and Development, First Central; and Paul Sell, Associate Director, Trend Tracker.
Green parts partnership wins national award
Recognised for their partnership excellence, The Green Parts Specialists and Ageas Insurance have won the commercial category at the MRW National Recycling Awards.
Ian Hill, MD of Hills Salvage & Recycling and The Green Parts specialists said, “To win the award within such a tough category of finalists was an amazing outcome and testament to our successful partnership with Ageas Insurance to drive positive environmental change.”
Has Covid changed the job market forever?
Of all the profound industry changes brought about by the Covid-19 pandemic, the effects on human resources may yet turn out to be the most impactful.
Our work/life balance is one thing that has certainly shifted – for the better – but perhaps less recognised is how the pandemic could revolutionise recruitment and, over time, the entire workforce demographic.
Fix Auto UK achieves 5,000 reviews
Fix Auto UK is on course to receive more than 20,000 customer reviews from Trustpilot by the end of 2023 after passing the 5,000 milestone in little more than a year since joining the platform.
Its network has received a collective rating of ‘excellent’ from the reviews so far received.
Bodyshop sector ‘a massive opportunity’
In a market primed for further consolidation, Richard Steer, Chief Executive of Steer Automotive, has highlighted one of the key mistakes he believes business owners make in their expansion strategies.
Speaking to attendees at the ARC360 Back to the Future event held at the British Motor Museum, he said it was all too common to see organisations grow externally before their internal resources are in place.
He said, “One of the biggest problems people have with buy and build or consolidation strategies is they are always playing catch up. They are always buying business and then find they don’t have enough staff and resource in the right areas.”
From FNOL to ENOL
Motor repairs and claims have evolved beyond all recognition as more technology has entered the market. Predicting where the sector will go next is no easy task but that was the challenge of a panel debate held at the ARC360 Back to the Future conference and exhibition held at the British Motor Museum late in November.
Taking part in the debate were Claire Hart, National Sales Manager, Entegral; Dean Lander, Head of Repair Sector, Thatcham Research; and Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management.
GT Motive signs data deal with Cazoo
GT Motive has announced a new partnership with Cazoo Data Services to provide users with free access to ombudsman approved total loss valuations.
GT Motive will now automatically retrieve Cazoo Data Services’ valuation and publish it into its total loss worksheet, helping claim handlers access the information required to assess a total loss from within GT Global.
Insurers braced for Covid consequences
If motor insurers got off lightly during the pandemic as a result of reduced motor claims, the likelihood is that 2022 will be provide them with a significantly tougher test.
That was the verdict of a presentation entitled, ‘What the data says’, delivered by Paul Sell, Associate Director of Trend Tracker, during the ARC360 Back to Future event held at the British Motor Museum.
Covea secures ICS hat-trick
The Institute of Customer Services has renewed Covéa’s accreditation with Distinction for Personal Lines, making the insurers the first and only ICS member to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the Institute offers.
Covéa also holds Distinction accreditation for Commercial Lines.
Tech can clear motor insurers’ blind spot
Insurers have been challenged to leverage technology to improve customer service – but not in the way they might think.
While the industry is alive to the benefits tech can offer in areas such as FNOL, claims handling and fraud detection, it has perhaps overlooked the fact that, increasingly, they will not be judged by policyholders on their own actions but by those of their suppliers.
One direct result of greater automation coming into the claims journey is that a policyholders’ first human interaction is likely to be with a company in the insurer’s supply chain. What data they have and how efficient they are will directly effect the customer’s opinion of the insurer itself.
