NWVA appoints Stephan Surmont as MD

Nationwide Assistance Group has appointed Stephan Surmont as Group Managing Director.

With 30 years’ experience and able to speak eight languages, his primary focus will be to expand NWVA’s footprint nationally and internationally.

The company said, “His commitment to making a difference through quality service and cost control aligns perfectly with our core values and long-term objectives.

“We are confident that Stephan’s addition to our team will not only enhance our service offerings but also strengthen our position as a leader in the assistance industry.”

Stephan takes over from Mick Jennings, who takes up the role of CEO to develop the company’s future strategy.

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Steer adds supercar capacity with key acquisitions

Steer Automotive Group has announced the strategic acquisitions of Chartwell and M&A Coachworks, adding to its capacity to repair prestige and luxury models.

Chartwell and M&A Coachworks collectively bring over a century of experience to the group, with approvals for the likes of Aston Martin, Bentley, Ferrari, Lamborghini, Maserati and McLaren.

Exiting Chartwell Chairman Mark Grogan said, “The decision to join Steer Automotive Group was driven by sheer dedication to our clients, colleagues, and the legacy we’ve built at Chartwell for almost 60 years. This alignment not only reflects our values and goals but also ensures the continued preservation of Chartwell’s identity.”

Chris Brightmore, CEO of Chartwell, who will remain in operational charge, added, “I’m delighted that we are joining Richard Steer and his team and we’re looking forward to the exciting future ahead under Steer’s ownership.”

Meanwhile, George Dionisiou will step down as Chairman of M&A Coachworks, but Dean Dionisiou, Sales Director and other family members remain in the business with Danny Rota as Managing Director.

Richard Steer said, “I am delighted to welcome Chartwell and M&A Coachworks, along with their talented teams, to our group. These iconic brands represent the pinnacle of the luxury repair market. This acquisition significantly broadens our presence in the luxury sector and reinforces our dedication to superior automotive services.”

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ARC360 News – Friday 10 May 2024

Senior analyst joins ARC360 line-up

Matthew Freeman, Managing Consultant at Solera cap hpi is the latest key name added to ARC360’s ‘future vehicle technology’ themed event agenda.

Taking place on Thursday 27 June 2024 at the Manufacturing Technology Centre (MTC) in Coventry, ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify and Prasco.

The specialist event is sponsored by Activate Group and Thatcham Research along with Stellantis which will host the ‘Stellantis Zone’ on the day.

Bodyshop Briefs

Miguel & David heading to Worldskills

Miguel Harvey and David McKeown have been named as part of the Team UK Worldskills Lyon 2024 squad. Miguel, employed and trained by Steer Automotive will compete in the Car Painting competition, whilst David working for James McKeown Accident Repair and trained by Riverpark Training will take part in the Autobody Repair section.

Industry News

Report published to support AV Bill

Thatcham Research and Association of British Insurers have published a joint report on insurance requirements for Automated Vehicles (AVs) as the landmark Automated Vehicles Bill 2024 approaches Royal Assent.

To support the Bill progress through the Houses of Parliament, and the creation of subsequent secondary legislation, Thatcham Research and the Association of British Insurers (ABI) collaborated on the ‘Insurer Requirements for Automated Vehicles’ report, offering industry expertise and strategic recommendations.

It details four key asks from the UK motor insurance industry required for AVs to be safe and insurable in the UK: Safety First; Visibility; Data Access; and Cyber security.

IMI urges skills understanding

With the Automated Vehicles Bill 2024 set to receive Royal Assent, the Institute of the Motor Industry believes there is still work to be done to ensure the funding is available for the upskilling required to work on and calibrate automated vehicles for safe use. 

The IMI’s latest data shows that at the end of March 2024 there were 4,150 technicians qualified to work on vehicles with level 2 autonomy, representing just 2% of all UK technicians. Level 2 autonomy is the pre-cursor to fully automated vehicles and currently 12% of the UK car parc features some form of advanced driver assistance systems (ADAS).

Sales tick up for 21st straight month

Car sales edged up by one per cent in April to 134,274 units, completing 21 consecutive months of growth.

According to figures released by the Society of Motor Manufacturers and Traders (SMMT), sales to fleets surged by 18.5% but private buyer uptake fell by 17.7%.

Enterprise Mobility highlighted for DEI

Fairygodboss, the largest online career community for women to find jobs, advice, and support has listed Enterprise Mobility as one of 13 companies that make diversity, equity, and inclusion (DEI) a priority.

Motor insurance complaints more than double next product line

New figures from the Financial Conduct Authority have revealed that complaints received about motor insurers have risen by 18.2% in the last year.

Customers made more than 280,000 complaints about motor insurance over the second half of 2023, up from a little under 240,000 for the same period in 2022.

Wayve receives $1bn automated driving backing

Wayve, a market leader in Embodied Artificial Intelligence (AI) for autonomous driving, has announced the successful closure of $1.05bn in Series C funding.

The round was led by SoftBank Group, with contributions from new investor NVIDIA and existing investor Microsoft. This investment will accelerate Wayve’s mission to reimagine autonomous mobility through embodied intelligence.

Plunkys All Stars break £15k barrier

Support from the Vella Group – amongst many others – has helped take this year’s Plunkys All Stars fundraising total to beyond the £15,000 barrier.

The charity football match will take place on 28 June at the Football Development Centre in Norwich, raising valuable funds for Norfolk and Waveney MIND, East Anglian Air Ambulance and the Fire Fighters Charity.

VM News

Volvo sales up 27% in April

Volvo Cars reports global sales of 65,838 cars, up 27% compared to the same period last year. The sales increase was primarily driven by a strong performance in Europe as well as the company’s fully electric small SUV, the EX30.

The company’s electrified models, with a fully electric or plug-in hybrid powertrain, grew 53 per cent compared to the same period last year and accounted for 48% of all cars sold during April. The share of fully electric cars constituted 26% for the month.

NIO announces ONVO

Global smart electric vehicle company, NIO has announced at the ceremony celebrating the production of 500,000 vehicles that its second brand ONVO will make its global debut on 15 May.

According to the company, ONVO’s first model L60 is a family-centric smart BEV in the same segment as Tesla Model Y, and promises to ‘redefine the standards of family cars’.

People

  • Direct Line Group has announced three new appointments to its Executive Committee. Craig Thornton will be appointed Managing Director Home and Growth, Martin Milliner as Managing Director of Claims and Hugh Hessing as Chief Operating Officer.
  • Allianz has promoted Caroline Johnson to Claims Director in the company’s personal lines business, while Nicola George has taken over from Mike Crane as Managing Director.
  • Jane Pocock, CEO of Copart UK & Ireland, has been recognised in the 2024 Autocar Great Women Top 100, celebrating the most influential women in the British car industry today.
  • The MIB has announced Angus Eaton as its new CEO, taking over from Dominic Clayden in July.
  • Charlotte Stafford has been appointed as Customer Experience Advisor at Steer Automotive Group.
  • Ron Morris has taken up a new role as Head of Corporate, Fleet and Remarketing at VinFast UK.

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ACIS names new CEO

ACIS has appointed John Matthews as its new CEO.

He brings more than 30 years’ experience to the role having most recently been the UK Business Development Director at the Retail Automotive Alliance.

He was also Business Development Director at AutoRestore, Head of the UK business at Fix Auto, and Sales and Marketing Director at Audatex

John said, “Having known and worked with ACIS for many years, I’m relishing the opportunity to develop the strategic direction and bring an energetic and entrepreneurial approach to deliver strong outcomes for our customers and our members.”

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Momentum building for ARC360 future tech event

ARC360’s ‘future tech’ themed conference taking place on Thursday 27 June 2024 has already gained the interest of a number of key motor insurers.

Following up on last year’s highly acclaimed specialist electric vehicle (EV) event, ARC360 will further explore just how technology is shaping the future of the industry with key persons of influence from: Allianz, Aviva Insurance, Direct Line Group, esure, First Central Services UK Ltd, Hastings Direct, Haven Claims, LV= General Insurance, Markerstudy Insurance Services Ltd, and NOVO Incident Management already confirmed to attend.

The event, which takes place at the Manufacturing Technology Centre (MTC) in Coventry, will canvass insights from across the sector and beyond in a bid to explore how the motor claims incident repair sector is transitioning towards a high-tech future.

Underpinning the entire occasion will be a keen focus on what is arguably the most critical factor across the entire industry right now – people and skillsets. Throughout the day, discussions will link back to how the industry – as a combined entity – can help make the automotive incident repair sector a career destination of choice.

Mark Hadaway, Co-Founder of ARC360 and Content Director of ILC, said, “Technology is changing the world around us and the vehicle parc is a primary example of this global transition. The entire automotive supply chain is implicated in this evolution and the insurance claims sector, associated supply chains and, specifically for ARC360, the incident repair community play a vital role in determining a bright future.”

Some key event announcements are pending in the coming weeks, set to provide even more insight and truly bring the event and advancing vehicle technologies to life.

Tickets for the event are on sale now – click here to book

A limited number of special repairer guest passes are available, to join the waiting list please email: mark@iloveclaims.com.

To find out more about the opportunities available to get involved in the event – exhibition or sponsorship – or how to become an ARC360 Partner contact mark@iloveclaims.com or liane@iloveclaims.com.

ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify, Prasco; and Associate Partners: Thatcham Research and Trend Tracker.

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Cool response to Spring Budget

Jeremy Hunt’s Spring Budget has left the automotive sector underwhelmed with industry bodies labelling it a ‘missed opportunity’.

Despite falling sales in electric vehicles the government has not introduced any incentives to encourage car buyers to go green, while the yawning skills gap has not been addressed either with no changes made to what many consider a failing Apprenticeship Levy.

Mike Hawes, Chief Executive of the Society of Motor Manufacturers and Traders, said, “Government has been keen to assure the UK automotive industry’s competitiveness, with support for EV development and manufacturing – including £2.1bn in autumn’s Advanced Manufacturing Plan – but there is little to help consumer demand.

“The Spring Budget is, therefore, a missed opportunity to deliver fairer tax for a fair transition. Reducing VAT on new EVs, revising vehicle taxation to promote rather than punish going electric, and an end to the VAT ‘pavement penalty’ on public charging would have energised the market. With both government and industry having statutory requirements to deliver net zero, more still needs to be done to help consumers make the switch.”

Meanwhile, Steve Nash, CEO of the Institute of the Motor Industry, suggested it was a political Budget rather than a practical one that could help the sector move towards net zero.

He said, “Despite talking about encouraging investment in future technologies, today’s Spring Budget seemed to miss the opportunity to make some small changes that would support the widest automotive sector as it faces a continuing skills gap while trying to future-proof itself. There was also nothing done to encourage more people to move to lower and zero emissions vehicles.

“For the UK to achieve its green ambitions every part of the automotive sector must be supported and that includes the aftermarket. Whilst the addition of leased assets in the Full Expensing 100% first year capital allowance may provide some businesses with help, it’s disappointing that the Super Deduction was not reintroduced. This would have provided the wider aftermarket with essential help to ensure it is adequately equipped and trained to support EV drivers.”

Sue Robinson, Chief Executive of the National Franchised Dealers Association, highlighted similar omissions.

She said, “The NFDA had urged the government to introduce incentives to prevent EV sales from flatlining. Noticeably, fleet has been driving sales of new cars rather than private buyers. The government must do more to help maintain momentum in the private BEV market and increase adoption of these cleaner vehicles across the UK.”

Robinson also expressed disappointment at an unreformed Apprenticeship Levy, and concluded, “There certainly were a few missed opportunities in this Spring Budget.”

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Cazoo announces major business model shift

Online car buying and selling platform Cazoo has announced it is transitioning to a marketplace business model.

The news comes after a capital and board restructure at the end of 2023.

It believes the shift will enable it to deliver new opportunities for dealers and consumers, supporting full online transactions. Cazoo will also offer dealers both customer and market insights to support their sales and marketing activities.

To achieve this transition, Cazoo is now unwinding its inventory through retail and wholesale channels, and will also make operational chances that will include reducing headcount and developing its ecommerce platform, proprietary data, and digital functions.

Paul Whitehead, Chief Executive Officer of Cazoo, said, “Transitioning Cazoo to a pure-play automotive marketplace business model leverages our key advantages: the nationally recognised and trusted Cazoo brand and the Cazoo ecommerce technology platform.

“Our transition means we can now offer the UK’s 13,000 car dealers the chance to put their forecourt stock in front of the one million potential customers on average who visit the Cazoo website every month.”

Meanwhile, Whitehead has also announced he will step down as CEO.

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Car and LCV sales soar in February

Both the new car and new LCV markets enjoyed record months in February, according to new figures from the Society of Motor Manufacturers and Traders.

It reported that new car registrations rose 14% to 84,886 units, completing 19 months of growth and making it the best February performance for 20 years.

Growth was driven by sales to fleets and businesses, which were up 25.2% and 15.5%, although private uptake fell by 2.6%

In terms of fuel types, hybrid electric vehicles rose 12.1%, plug-in hybrids were up 29.1%, and battery electric vehicle increased by 21.8%.

Meanwhile, LCV sales increased 2.2% last month to 17,934 units, the highest number recorded since February 1998.

Mike Hawes, SMMT Chief Executive, said, “The new car market’s ability to deliver growth continues with its best February for 20 years and this week’s Budget is an opportunity to ensure that growth is greener. Tackling the triple tax barrier as the market embarks on its busiest month of the year would boost EV demand, cutting carbon emissions and energising the economy. It will deliver a faster and fairer zero emission transition, putting Britain’s EV ambition back in the fast lane.”

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Vella Group partners AkzoNobel in sustainability drive

The Vella Group has become the first UK business to be named an official partner of AkzoNobel’s Sustainable Repair Network.

It has achieved level 1 of the three-level certification process, which demonstrates its commitment to reducing its carbon footprint.

As part of this commitment, the Vella Group is dedicated to measuring and reducing energy consumption and emissions though a series of improvements, including changing equipment, processes and products.

It has already carried out a full Bodyshop Energy Scan, mapping all energy consumption to identify where improvements can be made, and completed a Sustainable Repair Audit which focused on the four key areas of repair, recycle, re-use, and reduce.

Marc Holding, Managing Director of The Vella Group, said, “As a business we are forward thinking when it comes to sustainability and go beyond the standard or legal requirements placed upon us. We are looking forward to working closely with AkzoNobel in continuing to develop our sustainability targets which will include identifying additional opportunities to further enhance our operational processes and procedures. This will lead to significant improvements in managing our carbon emissions and enhancing efficiency.”

Paul James, Strategic Accounts Manager Vehicle Refinishes UK & Ireland, AkzoNobel, added, “Together we will collectively look at all the steps of their repair process and their entire bodyshop operation to see where emissions are being created and how we can help to reduce them. We will give them the tools, knowledge, support, and experience to make a tangible long-term difference to their business.”

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Thatcham Research announces ground-breaking LexisNexis partnership

Thatcham Research has announced a strategic relationship with LexisNexis Risk Solutions.

The new partnership will transform the accessibility, consistency and analytical power of Thatcham Vehicle Risk Data (VRD), which assigns ABI Codes and Group Ratings to vehicles to help insurers assess and rate risk.

The news comes after the Association of British Insurers called for increased visibility of the Group Rating system to help consumers make more informed choices.

The first element of the agreement will see LexisNexis Risk Solutions become the sole distributor of Thatcham VRD, providing insurers, brokers and MGAs with real-time access.

LexisNexis Risk Solutions will also match vehicles to Thatcham VRD, delivering more granular data to help insurers identify risk-affecting vehicle features in the quoting process.

Meanwhile, the partners will also collaborate to unlock new vehicle data that does not exist today.

James Burton, Managing Director, UK and Ireland insurance, LexisNexis Risk Solutions, said, “We pride ourselves on being experts in insurance, and our vehicle strategy is both consistent with and complementary to the Thatcham Research vision. This strategy makes LexisNexis Risk Solutions well-placed to unlock the potential in the Thatcham VRD product, creating transformational insights for motor insurance providers.”

Jonathan Hewett, Chief Executive of Thatcham Research, said, “This exclusive relationship with LexisNexis Risk Solutions will allow Thatcham Research to focus efforts on research, testing and training, knowing that the insights we offer that are essential to how insurance providers derive premiums and assess risk will be managed by a trusted partner to the industry. The combination of Thatcham Research and LexisNexis Risk Solutions assets and intelligence is compelling, providing an exciting roadmap for new services and insights that will improve the overall motor insurance customer experience.”

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