ARC360 News Round-Up: Friday 10 December 2021

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Join us on Wednesday 15 December at 1.30pm as we round-out 2021’s webinARC programme with a look across the market today exploring what the data tells us, and how that is translating to the real world of vehicle incident repair.

Featuring:

  • Jordan Chinn, network manager, Innovation Group
  • Andrew Eade, head of AD strategy & fullfilment, First Central
  • Paul Sell, associate director, Trend Tracker

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Gemini ARC partners ILC and ARC360

Gemini Accident Repair has been named as ILC’s first repairer Corporate Partner and an ARC360 Repairer Associate.

Gemini is the UK’s largest automotive repair business with more than 30 sites and has developed a burgeoning reputation for exemplary service to partners and customers alike, while its commitment to upholding and developing skills and standards is just one reason it is trusted by most major vehicle manufacturers and insurers.

Steer expansion continues

Steer Automotive Group’s accelerated expansion strategy has continued with the acquisitions of Lookers Maidstone Mercedes-Benz and VAG approved Accident Repair Centre. 

In addition, the group has also opened Steer Chatham after months of development.

Sophie stars in AW docuseries

The second episode of AW Repair Group’s Career for Life Series shone a spotlight on women in the sector by highlighting the career development of Sophie, who is employed at the group’s Nottingham site.

She joined the company as Customer Liaison Advisor and has since risen to Workshop Controller ensuring the productivity and quality of 10 technicians.

Enterprise delivers Christmas cracker to pupils

Enterprise Rent-A-Car has joined up with the National Literacy Trust to deliver 23,000 copies of Serena Patel’s award-winning book, Anisha, Accidental Detective, to primary school pupils during a six-day nationwide tour.

They will visit schools in Belfast, Glasgow, Edinburgh, Bradford, Manchester, Liverpool, Birmingham, Bristol and London, while Enterprise employees have also recorded a read-along version of the book which children can access via an online link or QR code as an added aid to help them read.

Jon Parker joins Halo Accident Repair Centres

Jon Parker has been named as Business Intelligence Director for Halo Accident Repair. His appointment will support the rapid growth of the group while also helping to shape organisational processes and develop innovative solutions for Halo’s insurer partners and their customers. 

Copart backs Ben’s festive plea

Copart is backing the Ben Automotive Charity’s Christmas Appeal, which hopes to raise upwards of £500,000 to support the health and wellbeing of industry colleagues and their families.

Demand for Ben’s services has risen during the pandemic, but its fundraising opportunities have been severely curtailed by restrictions imposed because of Covid-19.

Fix Auto moves into Lake District

The Fix Auto UK network has followed expansion into Northern Ireland with a new site in the Lake District. Irvings Bodyworks, based in Workington, has been appointed to the network and will now operate as Fix Auto Workington.

Strategically, the appointment is crucial to the network and its insurer clients as it bridges an area between established Fix Auto UK repair centres in Lancaster, Carlisle and Scotland. The business has also been known to repair vehicles from the Isle of Man.

Renault and Dacia fail safety tests

The Renault Zoe achieved a zero-star safety rating in the final round of Euro NCAP’s 2021 testing, while the Dacia Spring only managed one star.

The Zoe was rated poor in a frontal offset collision and returned an even worse verdict after side pole testing, which found the driver’s head could be directly impacted by the protruding pole.

Matthew Avery, Thatcham Research’s Chief Research Strategy Officer and Euro NCAP board member said, “It is a serious concern to see results like this in 2021.”

Artis announces new Borehamwood site

Artis Accident Care has launched a new 9,300sqft purpose-built bodyshop in Borehamwood. The site also includes 2,500sqft of modern office space.

The workshop features two purpose-built spraybooths with energy saving features as well as a dedicated EV and hybrid repair bay and rapid EV charging points for workshop, staff and customers.

Customer focus turning to carbon footprint

Trend Tracker’s latest report, ‘Sustainability in the Supply Chain‘, has highlighted growing customer expectations around a businesses’ carbon footprint. Sponsored by ECA Business Energy, the report warned that all businesses in the supply chain need to begin their journey to net zero or risk a backlash from consumer groups.

Further details of the third such report will be released in the coming weeks, while Trend Tracker subscribers can access the report now.

Stellantis targets €20bn tech bonus

Stellantis is targeting €20bn in incremental annual revenues by 2030 by deploying next-generation tech platforms and building on existing connected vehicle capabilities.

With the three all-new AI-powered technology platforms to arrive in 2024, it says the transformation will move its’ vehicles from electronic architectures to an open software-defined platform that integrates with customers’ digital lives while also enabling regular over-the-air (OTA) updates.

Sabre cuts through ADAS confusion

LexisNexis Risk Solutions has secured a new contract with UK car insurer Sabre Insurance to deliver ADAS data at the point of quote.

The information, made available through LexisNexis Vehicle Build, will allow Sabre to consider the types and benefits of any fitted ADAS when quoting personal and commercial motor customers.

Morelli secures distribution deal

Morelli Group has been appointed distribution partner for the UK of Ngenco Paint Protection Spray (PPS) and colour change removable coatings. Ngenco’s sprayable coating provides over 200 microns of coating and is safe for use with ADAS technology.

Graham Parker, Managing Director of Morelli Group, said, “We are certain that with our industry expertise and reach, we will be able to open new windows of opportunity for this product and additional revenue for our clients.”

Christmas bonus for ILC’s chosen charity

ILC’s chosen charity Rainbow Trust has been selected by UK newspaper The i as its sole Christmas Charity partner this month. As such, it will publish a feature or article on the charity every day throughout December.

The campaign was launched on Monday, 6 December, with The i setting an initial fundraising target of £75,000.

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Fix Auto moves into Lake District

Fix Auto UK has appointed Irvings Bodyworks, based in the heart of the historic sea-side town of Workington, as its inaugural repair centre in the iconic Lake District.

Strategically, the appointment is crucial to the network and its insurer clients as it bridges an area between established Fix Auto UK repair centres in Lancaster, Carlisle and Scotland. The business has also been known to repair vehicles from the Isle of Man.

Owned by Wayne Greggain since 2016, the repair centre spans more than 10,000sqft, hosts 16 work bays, three spraybooths and currently employs a team of 17 operatives capable of repairing up to 40 vehicles a week.

The business already holds approval status for Hyundai and Suzuki and is currently in the final stages of attaining Kia and has a close working relationship with one of the region’s leading BMW dealerships.

Wayne said, “I recognised some time ago that the tide was certainly changing for small independent repairers. More than 80% of our work is private retail and the remaining 20% we carry out on behalf of insurers. If we are to continue to progress and grow we need to increase our reputation and relationship with insurers.”

Ian Pugh, Managing Director of Fix Auto UK, said: “Wayne and his team epitomises everything Fix Auto UK requires in a new Franchise Partner. Here we have a great, solid business with a fine reputation and a desire and ambition to be taken to the next level and embrace new practices and learnings. For us, Fix Auto Workington is a key centre that bridges a void in our UK coverage and bring support to our existing Partners.”

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ILC & ARC360 welcome Gemini ARC onboard

ARC360 parent company, ILC is delighted to announce that Gemini Accident Repair Centres has become its first repairer Corporate Partner. The group also becomes an ARC360 Repairer Associate.

Gemini ARC is the UK’s largest and leading automotive repair business with more than 30 locations from the south coast to Scotland. Since being established in 2008 it had developed a burgeoning reputation for exemplary service to partners and customers alike, while its commitment to upholding and developing skills and standards is just one reason it is trusted by most major vehicle manufacturers and insurers.

However, Gemini is more than just a shining example of an automotive repair organisation. Through crucial partnerships with industry bodies such as AutoRaise and the NBRA – and now ILC – Gemini has committed to proactively supporting the betterment of the wider industry through sharing its own experiences and expertise; addressing the fundamental challenges facing the sector; and working to future-proof the automotive incident repair aftermarket by securing a continued pipeline of future talent.

Mark Hadaway, Managing Director at ILC and Co-founder of ARC360, said, “Success is built on relationships; I have known and respected Dave and the culture he has helped to establish at Gemini for a long time, so welcoming them as an ILC Motor Corporate Partner is a landmark moment for us and emphasises the trust the repair sector has in our own values.

“Despite difficult trading conditions, Gemini has never lost sight of the bigger picture and the fundamental need for the sector to work together in an open and cooperative manner to bring about lasting change. We couldn’t be prouder to announce Gemini as our first repairer Corporate Partner and ARC360 Repairer Associate.”

Dave Sargeant, Managing Director of Gemini ARC, added, “We are delighted to become an ILC Corporate Partner and ARC360 Repairer Associate. In a relatively short space of time the platform has established itself at the heart of the automotive repair market and as a group we share its ambitions to share expertise, insights and experience for the overall betterment of the industry.

“As a sector we have been through a difficult period, but the challenges remain and only through collaboration can we emerge stronger. That’s what this partnership is about, and we look forward to working closely with Mark and the rest of the ILC team to create a better tomorrow.”

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Sophie shines in AW docuseries

AW Repair Group has released the second episode in its Career For Life Series, which focuses on the people within the company and highlights the successful careers they are forging in in the industry.

Episode two shines the spotlight on women in the sector by following the trajectory of Sophie, who has risen from Customer Liaison Advisor to Workshop Controller ensuring the productivity and quality of 10 technicians at the group’s busy Nottingham site.

She said, “All the technicians were very welcoming when I took on the job. They all have respect for me and we get on really well. Gender has never been an issue here and it would be great to become AW’s first female branch manager and hopefully at some point that will happen.”

Founder & CEO Andrew Walsh said, “Sophie is a great example of career progression in AW Repair Group. When she first joined the frontline team four years ago it was clear very quickly that she had leadership qualities. She made that all important connection between production and customer service and was able to influence outcomes. Not only has she become a great workshop controller from a productivity point of view, she is also empathetic to the knock-on effects of her performance on other roles in the business.”

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Renault scores zero in safety rating

The Renault Zoe achieved exactly zero stars for safety in the final round of Euro NCAP testing of 2021. The Dacia Spring didn’t do much better, achieving just one star.

The testing used crash test dummies to simulate real-life impacts, and rated the Renault Zoe ‘poor’ in a frontal offset collision due to weak protection for the chest area of the driver, while the severe side pole test found that the driver’s head was directly impacted by the intruding pole.

Matthew Avery, Thatcham Research’s Chief Research Strategy Officer and Euro NCAP board member said, “It is a serious concern to see results like this in 2021, especially from a carmaker who has previously performed well in Euro NCAP testing. Renault was the first to achieve the full five-star rating in 2001, in part because it was also the first to include a combined head and thorax airbag in the Laguna 2. Unfortunately, a conscious decision has been made to remove the head protection from this vital passive safety feature, by the brand that pioneered the use of it. As a result, the safety of occupants within the vehicle has been severely impacted.”

He said the adult occupant score of 43% for the Renault Zoe was the lowest recorded in 11 years, while the model scored just 14% in the Safety Assist category.

Meanwhile, the Dacia Spring scored 49% in Adult Occupant Protection and 56% for Child Occupant Protection.

Avery said, “The six-year-old dummy had weak protection, suggesting the forces of a crash could end in serious neck and head injuries. This is anything but a safe family car, despite being marketed as a good option for families.”

Other vehicles included in this round of testing performed very well, with the BMW iX and Genesis G70 and GV70 receiving five-star ratings.

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Steer expands southern presence

Steer Automotive Group has acquired Lookers Maidstone Mercedes-Benz and VAG approved Accident Repair Centre. 

Maidstone formed part of the Lookers Mercedes-Benz south region, and Steer will continue to support the Mercedes-Benz retailers in the area for all structural repairs, working closely with the groups chosen accident management partner.

In addition to the acquisition of Steer Prestige Maidstone, the group has also opened Steer Chatham after months of development.

Steer Automotive Group now operates with a turnover of over £60m per year, from 22 sites across the South of England, Midlands, North East and Scotland, employing over 400 team members and repairing in excess of 30,000 vehicles per year. 

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Jon Parker joins Halo Accident Repair Centres

Halo Accident Repair has appointed Jon Parker as Business Intelligence Director.

Jon’s role will be to support the rapid growth of the group, help shape organisational processes and develop innovative solutions for Halo’s insurer partners and their customers. 

Bradley Hanson, Halo’s Director of Innovation said, “Whilst many bodyshop groups have tried to create ‘sleeker’ and more efficient businesses, it’s Halo that have done it and are consistently able to make it happen.

“Jon’s appointment forms part of Halo’s new ‘Customer Design Team’ who will consult, implement and manage multiple service options/experiences designed for the future of our B2B partners needs, while consistently providing our extraordinary service to our B2C customers.

“Jon is an innovator, with a proven history of thinking differently and outside the box and that’s why he is an excellent fit for Halo.”

Jon added, “I’m very excited to join such a progressive business as Halo, whose thinking, processes and vision are so similar to my own. I truly believe that my experience in Systems Thinking, Lean practices and Theory of Constraints will help Halo to grow from being an already extraordinary business, into a world leader.”

Halo currently operates 11 repair facilities in the UK and is part of the IRS Group, which owns over 170 bodyshop’s in Germany, Denmark, Sweden and Belgium.

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ARC360 News Round Up – Friday 3 December 2021

ARC360 Back to the Future Showreel

Register now to watch the edited showreel from ARC360’s Back to the Future event which took place this week at the British Motor Museum. This 30-minute showreel (1.30-2.00pm Wednesday 8 December) brings together some of the key takeaways shaping the industry today and into the future.

Register now

Tyne is right for Steer

Steer Automotive Group has increased its presence in the North East with the acquisition of Tyne Tees Vehicle Repair Group (TTVRG). Founded in 1970 and now boasting five sites in the region, TTVRG is a family-owned business with well-established accident management and insurer client relationships and a turnover of £8.3m reported in its most recent filed accounts. 

The multi-award-winning Steer Automotive Group will support TTVRG’s further development in the region with investment in technology and geographical reach.

CAPS enhances security protocols

CAPS has enhanced its security and compliance protocols by updating its data schema, which defines the scope and validation of data shared on the platform during a motor claim.

The latest version enables CAPS to validate new values while reflecting the growing integration of claims and systems used both within the application and bodyshop sectors. New fields introduced also enable work providers to add more context to the insurance provision for a claim; for example, whether the excess has been waived.

Shepherd joins Advantage Parts Solutions board

Dave Shepherd has joined the global team of Advantage Parts Solutions as Non-Executive Director. Shepherd, whose distinguished career includes roles with the Institute of the Motor Industry, Thatcham Research and Solera, has been appointed to help steer the company’s long-term strategic plan in the OEM parts supply space.

Advantage Parts Solutions’ Co-Founder and CEO Bob Kirstiuk said, “For over 30 years Dave has been regarded as one of Europe’s most brilliant automotive minds, and it’s an honour to have his expertise on the team. His career insights will become extraordinarily valuable to the team as we continue to optimise the OEM parts supply chain.”

Fix Auto UK develops Midlands network

Fix Auto UK has continued its expansion in the Midlands with the announcement that Bowles Vehicle Repair has joined its network and will now operate as Fix Auto Leicester.

The appointment comes after extensive development which has seen three near derelict farm buildings replaced with two interconnecting units totalling more than 11,000 sqft. One has been laid out specifically with 13 workbays for all panel and strip and fit work and the second is a dedicated paint shop complete with three booths, one for LCVs.  

Repairify continues growth strategy

Repairify has completed the acquisition of One Guard Inspections for an undisclosed sum. One Guard Inspections is a Texas-based vehicle inspection company with a network of thousands of certified inspectors covering the United States and Canada.

The deal is part of Repairify’s continued growth strategy and will enable it to move into new market segments, such as vehicle diagnostics and mechanical failures.

Vella Group celebrates first female VDA

The Vella Group has announced that Jordanna Callaghan has become its first fully-trained female VDA. She has worked as a VDA assistant at the LV=General Insurance Sole Supply Site in Deeside for two years, but has shown the attitude and aptitude to go further and having completed her training will take up her new position in the coming months.

The Group said, “We’re committed to operating an inclusive and equal environment and hope to sell our industry as a fantastic place for women to achieve too.”

Redde Northgate reports strong interim results

Redde Northgate has published its interim results for the six months ending 31 October, reporting a 21.9% increase in revenues to £522.9m from the same period last year.

This is above board expectations and driven by a return of accident and incident volumes to about 90% of pre-Covid-19 levels. Business highlights from the period include significant new multi-year contract wins with the likes of Tesco, Admiral and another major insurer with lifetime contract revenues in excess of £200m.

e2e under new leadership

Jim Loughran has taken over from Neil Joslin at the head of e2e Total Loss Vehicle Management (e2e).

He brings with him 30 years’ experience with blue chip brands including BT, Disney, ING Bank, QBE Insurance and Rolls Royce Aerospace, and has a strong track record in affecting business transformation and servicing customers within technology-led organisations.

Halfords continues motor services evolution

Halfords has agreed to purchase tyre and automotive servicing, maintenance and repair company Axle Group Holdings on a cash-free, debt-free basis for £62m. The acquisition, expected to complete on 9 December, is part of Halfords’ wider strategy to focus more on motoring services.

Post-completion, it expects to have 604 garages, 234 consumer vans and 190 commercial vans. Including retail stores this will mean a combined total of over 1,400 fixed or mobile motoring services locations.

Lookers adopts AX aftercare solution

UK motor retailer Lookers has selected AX to deliver a seamless accident aftercare solution to its customers. It will be introduced at 129 Lookers sites and is expected to increase revenues and improve customer retention through better aftercare service.

As part of the partnership, AX’s account management team has delivered comprehensive in-person and virtual training for Lookers employees.

Going the distance for charity

The Grove Group’s Kate Chaplin has raised more than £600 for the Great Ormond Street Hospital Children’s Charity by walking over 500,000 steps during November. She took a total of 503,091 steps in the month, an equivalent of 10 miles a day, and has so far raised £615 for the worthy cause.

Kate’s page is still open for donations

Carzam muscles into online retail space

Carzam has secured £112m of investment in its first year of trading and is now pledging to take the fight to online car retailers Cazoo and Cinch. It expects to generate first-year revenues of £150m from nearly 13,500 individual sales.

Founded by BMW chief executive Peter Waddell, Carzam promises to deliver used cars nationwide within 24 hours, while also offering buyers a 14-day window to decide whether to keep the vehicle, and a 100-day guarantee. 

Pothole payments pass £16m

Drivers in the UK received more than £16m in compensation for pothole damage caused to their vehicles between 2018 and 2020.

The information was revealed by webuyanycar following a Freedom of Information request to every council and borough in the UK. It found that 2.48 million potholes were reported during that period.

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Fix Auto UK grows Midlands footprint

Fix Auto UK has continued its Midlands expansion with the appointment of Bowles Vehicle Repair, which will now operate at Fix Auto Leicester.

The appointment comes after Managing Director Kevin Shaw and Bodyshop Manager Daniel Line have overseen a full programme of investment which has seen three near derelict farm buildings replaced with two interconnecting units totalling more than 11,000 sqft. One has been laid out specifically with 13 workbays for all panel and strip and fit work and the second is a dedicated paint shop complete with three booths, one for LCVs. 

Kevin said, “Since rebranding the business four years ago, we have been working tirelessly towards this moment where we can now say we’re part of an organisation, something far bigger and far more established than we could ever be as a stand-alone business.

“We recognised long ago that if we were to fulfil our own aspirations, we needed to be part of a larger organisation, one that provides experience and business support we crave which is why we turned to Fix Auto UK.”

Ian Pugh, Managing Director of Fix Auto UK, said: “We are in an enviable position where we are now attracting businesses to the network that are more than willing to match any ambitions they have with significant investment from the outset.

“Kevin and the shareholders behind Fix Auto Leicester approached us with their plans and were open and honest about the mind of support and guidance they believed they needed to enable their new site to meet its full potential. I am delighted to say this is yet another exciting new franchise partner on board who I know will only add further strength to our incredible network.”

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Shepherd joins Advantage Parts Solutions board

Advantage Parts Solutions has announced that Dave Shepherd has joined its global team as Non-Executive Director.

Shepherd has been appointed to help steer the company’s long-term strategic plan in the OEM parts supply space.

Advantage Parts Solutions’ Co-Founder and CEO Bob Kirstiuk said, “For over 30-years Dave has been regarded as one of Europe’s most brilliant automotive minds, and it’s an honour to have his expertise on the team. His career insights will become extraordinarily valuable to the team as we continue to optimize the OEM parts supply chain.

“Dave’s unique background and industry leadership will allow the Advantage team to continue our pursuit of delivering unparalleled and distinguishable value to the market. In addition, as Dave comes onboard, Advantage will look to create a new industry standard of integrating the first-notice-of-loss (FNOL) and vehicle dispatching process with the OEM parts supply chain.” 

Shepherd spent 13 years as Regional Managing Director of Solera’s International Region and before that he was an executive consultant for various collision repair brands, Thatcham Research, and the Institute of the Motor Industry (IMI).

He said, “Advantage is uniquely positioned to deliver value to the global automotive sector in a way the industry has never seen before. Advantage will drive value and efficiencies propelling the industry forward by a significant measure. Advantage’s proprietary software platform delivers value by reducing key-to-key cycle time, reduce claim expense, and increase vehicle owner satisfaction; by deploying a more sophisticated solution.”

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