EV ecosystem lagging behind uptake

The number of battery electric vehicles (BEV) registered in September was only marginally short of the total sold in 2019. The 32,721 new registrations made it the best month ever for BEV sales, accounting for 15.2% of the market.

Uptake is only expected to accelerate though, with Thatcham Research predicting that by 2050 BEVs will make up 95% of the UK car parc. But while this is positive for environmental targets, Thatcham Research has warned that the EV ecosystem is a long way from being prepared for such a dramatic shift in the market.

It said: “Although investment is being poured into charge-point installation, a sustainable ecosystem involves so much more, from vehicle design and repair networks to insurance itself.”

It is encouraging vehicle manufacturers to build repairability into the design of EVs, and says the independent aftermarket should be given greater access to specialist equipment to ensure minor repairs can be completed quicker, saving time lost waiting for the vehicle manufacturer’s proprietary diagnostic equipment.

It also says that every single EV claim should trigger an EV-specific claims journey, ensuring the recovery and repair are carried out by properly trained and equipped technicians.

“At Thatcham Research, we’ve spent decades promoting repairability as a design attribute, but we’re issuing this call with a new level of urgency: Sustainability spearheads government policy, with vehicle electrification playing a leading role. There’s no time for greenwashing: EVs are no longer a novelty, and existing ICE-focused processes are not directly transferrable. From the top down, all EV industry stakeholder organisations must ensure customer expectations of owning, insuring, and repairing an EV can be met—and that the experience can be better than they’re used to with an ICE.

“None of these challenges are insurmountable, and the sooner we can overcome them, the sooner we can help pave the way for the sustainable adoption of EVs.”

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ARC360 Weekly News Round-Up: Friday 19 November 2021

Last chance to join…

Less than a week to go until ARC360’s return to face-to-face events. Taking place at the British Motor Museum, Warwickshire the Back to the Future themed event includes a great speaker line-up; the opportunity to have your say via our audience interaction app; networking with industry peers; the chance to discuss the latest products and services with our exhibitors; and the option to explore the World’s largest collection of historic British cars within the museum.

To book your ticket click here.

Copart confirms further expansion

Vehicle remarketing and recycling company Copart is developing a new 68-acre Super Centre in East Anglia. Situated just north of Bury St Edmunds, it will become the largest vehicle storage and processing centre in the UK.

It is expected to be operational by the end of 2022, providing between 100 and 120 jobs, including new apprenticeships.

EV penetration well short of green targets

Electric vehicle uptake is just a third of what it needs to be in order to reach the goals set by COP26. EV registrations grew 41% in 2020 compared to a fall in the overall vehicle market, but that is a long way short of environmental targets.

Jonathan Hewett, Chief Executive of Thatcham Research, pointed to IEA data which suggests that at the current growth rate EVs will represent just seven per cent of the global car parc by 2030, barely a third of the 20% target of the Paris Agreement.

NBRA calls for urgent action

NBRA’s latest market comment has highlighted the continued challenges faced by the automotive aftermarket following Covid-19 and called for a series of immediate steps to ease the pressures they are feeling.

They include removing parts discounts from repairer contracts and allowing the use of approved non-OE parts and green-recycled where appropriate, and removing or reducing paint discounts from repairer contracts.

The trade association has urged insurers, accident management companies and fleet owners to establish a working group to bring about these changes.

IMI warns of imminent EV skills shortage

The Institute of the Motor Industry has warned that the automotive industry will be short of 37,500 electric vehicle technicians by 2030. It has calculated that 90,000 automotive technicians will be required to serve the volume of zero emissions vehicles predicted to be on UK roads by 2030 – the government’s Road to Zero deadline.

But while the automotive sector is working hard to retrain and upskill, the IMI expects the EV skills gaps to materialise in 2026.

NBRA welcomes Premier Group

The NBRA has announced that Premier Group is the latest organisation to become a member.

Premier Group owner Phil Ashley said, “There has never been a better time join our industry-leading association. The technology we see on a day-to-day basis is incredible and is growing so fast. For us to be able to keep up with these changes we are investing in more training and more equipment which all come at a very large cost. Unfortunately, we can’t keep soaking up these costs and things must change, this is where NBRA can help.”

Castle Coachworks secures VWG approval

Northampton-based Castle Coachworks has secured Volkswagen Group approval, achieving 100% in its latest crash repair centre audit.

The audits check all aspects of business from parts and repair methods to tooling, staff training, working environment and customer satisfaction.

Cazoo expansion continues

Cazoo’s growth strategy has continued apace with two new major collaborations.

It has agreed a long-term partnership with Ogilvie Fleet to provide end of life vehicle solutions, and has also acquired Swipcar, Spain’s leading consumer car subscription marketplace, for €30m. Swipcar has recently launched in Italy and Portugal and the acquisition is part of Cazoo’s long-term plan to expand through southern Europe.

Vella Group becomes Living Wage employer

The Vella Group has announced that it is now an accredited member of the Living Wage Foundation, meaning it has committed to being a Living Wage employer. The Real Living Wage is calculated on the basic cost of living and, at £9,50ph, exceeds the UK government’s National Living Wage.

Helen Driscoll, Head of HR at The Vella Group, said, “The leadership team has always had a real belief in wanting to be an ethical business, and one in which everyone has the opportunity to develop and earn a decent living.”

Industry leaders launch Christmas campaign

Five insurance claims industry leaders are joining forces to help make sure that foodbanks are fully stocked this Christmas. The group consists of Donna Scully from Carpenters Group, Kate Goodwin of Innovation Group, Ruth Moring-Beale from Morelli Group, Dan Chesney from Onyx PDA and Andy Whatmough from S&G Response.

They have named Friday, 17 December as ‘Donations Day’, and are urging everyone in the sector to support their campaign, ‘Every Little Bit Extra Helps’, by donating to local foodbanks, and sharing their efforts on social media with the hashtag #ELBEH.

AW Repair celebrates new talent

The latest group of AW Repair Group apprentices have begun their leaning at Thatcham Research Academy. The new cohort, which will follow the Thatcham MET Apprentice pathway, were signed up following the AW Apprentice Showcase in October.

Meanwhile, the group has launched a series of short films, AW – A Career for Life, highlighting the variety of roles within the company. The docuseries focuses on individuals within AWG, from new joiners to seasoned heads of departments.

Ben calls for further support

Ben is hoping to raise at least £500,000 though its new Christmas Appeal. The automotive charity has seen a 147% increase in demand for its services during 2021, with issues ranging from mental and physical health to poverty, domestic abuse, homelessness and more.

However, with many of this year’s fundraising events falling victim to cancellation, the charity is asking businesses to pledge support for those industry colleagues and their families who may be struggling.

ILC fundraising to break £1m barrier

ILC is set to take its fundraising efforts for the Rainbow Trust beyond the £1m barrier when it hosts the much-anticipated 2022 ILC Motor Claims Networking Lunch on 21 January.

The ‘must-attend’ event of the motor claims industry calendar will include all the elements that has made it such a success over the past 11 years, but with even more fanfare as it celebrates its landmark support of its chosen charity. https://arc360.co.uk/ben-urges-industry-to-tap-into-giving-spirit/

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Ben urges industry to tap into giving spirit

Ben is hoping to raise an additional £500,000 from its newly-launched Christmas Appeal.

Demands on the automotive charity have never been greater with a 147% increase in request for support during 2021, but many of this year’s fundraising events having had to be cancelled due to the pandemic.

The charity is now turning to the industry to pledge support for those industry colleagues and their families who may be struggling.

Chief executive Zara Ross said: “While everyone continues to deal with the aftermath of Covid-19, it has been encouraging to see the positive bounce-back enjoyed by much of our industry this year. However, we know that many of our automotive family – the people our industry relies on – are struggling or in crisis as they continue to face life’s toughest challenges.

“I am proud that together, through the pandemic, we have shown that whenever any member of our automotive family is struggling, we all rally to support them. The Christmas Appeal provides a tangible way that organisations can pledge their support and make a tangible difference.”

Ben’s director of partnerships, engagement and income, Matt Wigginton, added: “Twelve months ago, things were looking desperate. More people than ever contacted Ben for support, and we faced the terrible prospect of turning individuals away if we were unable to raise more money. We were so humbled and overwhelmed by the generosity of our industry, with businesses of all sizes pledging donations totalling £600,000 in just a few short weeks. Without that support we would not have been able to support people when Ben was their last or only hope.

However, the past few months have seen a significant increase in the number of calls for support. Despite strong business performance being reported, things are not getting better for many in our automotive family. And with the continued cancellation of our fundraising events this year we urgently need to raise at least another £500,000 this Christmas to ensure we can help the growing numbers turning to us for support.”

Health and wellbeing director, Rachel Clift added: “We hope that we can rely on the industry’s support for this campaign, and that organisations will feel able to make a gift to people in our automotive family who are facing the kind of challenges this Christmas that we hope we will never face ourselves.”

Anyone wishing to support the charity should email pledge@ben.org.uk.

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EV uptake still short of climate goals

One of the goals set at COP26 was to accelerate the switch to electric vehicles, but the current rate of growth of EVs on our roads is barely a third of what it needs to be. This is despite a surge in sales during the pandemic, which saw registrations grow 41% during 2020 while the overall vehicle market fell.

According to Jonathan Hewett, Chief Executive of Thatcham Research, IEA data suggests EVs will represent just seven per cent of the global car parc by 2030. This is a long way shy of the 20% target of the Paris Agreement.

That means there needs to be a surge in EV registrations in the coming years, and Hewitt has urged the global automotive industry to act now to ensure there’s a strong and sustainable ecosystem in place to support it. That means planning at every stage, from product development to servicing and repair.

Hewitt said, “There will be a cost, which must be borne by all—but the cost of doing something now pales in comparison to the cost of not doing enough.”

He added that the role insurers must play in the electrification of the global fleet is critical.

He said, “Insurance premiums are based on complex algorithms and decades of experience. New technologies, however, mean new risks, which in turn can mean higher premiums. When it comes to EVs, the insurance industry has relatively little experience—and this underlines why we need to see insurance as a key stakeholder in the acceleration of electrification.

“The vehicle manufacturers also have very little experience with EVs. Today’s burgeoning EV market is made up of a growing range of increasingly exciting models featuring cutting edge technology. But the advantages of bringing vehicles to market at speed are lost if products are launched with haste.

“Product development must include design for repair, with repair technicians appropriately trained and equipped not only in the vehicle manufacturers’ own networks but also in the independent repair sector.”

Hewitt believes this is an ideal opportunity to reshape the repair sector, but to create a claims journey that is efficient, economical and safe will require all stakeholders to work together.

He said, “The goal should be an EV customer experience that equals or betters the expectations shaped by the long-established combustion engine ecosystem—but this can only be achieved through collaboration between vehicle manufacturers, the independent repair sector, and the insurers.’

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Copart confirms new Super Centre

Vehicle remarketing and recycling company Copart has confirmed that it will create a new 68-acre Super Centre in East Anglia to support continued growth and customer demand.

The new centre, to be situated north of Bury St Edmunds, will become the largest vehicle storage and processing centre in the UK and follows last year’s expansion with a new customer service centre in Bedford, a new Operation Centre near Glasgow and the quadrupling in size of its Bristol Operation Centre.

It is expected to be operational by the end of 2022, providing between 100 and 120 jobs, including new apprenticeships.

Copart’s UK and Ireland Managing Director, Jane Pocock, said, “Demand from our customers continues to rise and it’s fantastic that we invest to future-proof our business, considering the evolving car parc and the increase in extreme weather events. This site enhances our network of Super Centres and improves storage capacity for anticipated growth in recycling, electric, and hydrogen vehicles, as well as helping to accelerate the diversification of our business into green parts handling.

“This investment marks another significant step forward for our UK business and illustrates our ongoing commitment to remaining at the forefront of the industry and continuing to provide market leading services to all our customers.”

She continued, “From an environmental point of view, Copart is committed to ensuring sustainability across all Operation Centres so we will be deploying sustainable building methods and materials with large parts of the building construction undertaken off site and at specialist factories where there is greater control of the process and much less waste.”

Copart is the largest business within its sector. It already operates 16 other sites around the UK and between them they move more than half a million vehicles each year and handle £1bn worth of vehicle assets.

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ARC360 secures IMI CPD accreditation

ARC360 has secured IMI Continuous Professional Development (CPD) accreditation for its digital and physical events.

The IMI is the world’s leading professional body for the automotive industry, established with the express purpose of improving the standards and skills in the industry by providing members with access to approved and certified training.

It has created a credit-based system to underpin and evaluate the CPD of its members, which requires registered professionals to achieve at least 90 CPD credits during a three-year cycle.

The IMI has confirmed that ARC360 events will fit into its one-hour, one-credit policy.

ARC360 co-founder Mark Hadaway said, “We’re delighted that the quality and learning available at our events has been recognised by the IMI. Achieving IMI CPD accreditation adds further value to the ARC360 brand and underscores the mission of the platform to bring like-minded professionals together to share insights and experiences, and elevate the automotive incident repair aftermarket through greater knowledge and collaboration.”    

ARC360’s next live event, Back to the Future, takes place at the British Motor Museum, Warwickshire, on 25 November. Under the banner of ‘Gaining Ground Together’ it will consider the short and medium ramifications of a tumultuous 18 months.

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Book now…

The latest names revealed for ARC360’s Back to the Future event on 25 November at the British Motor Museum:

•          Claire Hart, National Sales Manager, Entegral

•          James Gatti, Director of Account Management, Innovation Group

•          Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management

•          Byron McGill, Change, Innovation and Technology Lead, Supply Chain, UKGI Claims, Aviva

To view the full agenda and book your ticket click here

Revised repair standard up for consultation

A public consultation has been launched after the first major update to the automotive repair standard, BS 10125, since it was launched in 2014. The revised version provide clarifications around ADAS and electric vehicles, and removes the ability for repairers to develop its own in-house methodology.

In the revised draft sub-contractors must also comply with the new standards. The consultation period ends on 14 January.

NBRA to call out uncooperative insurers

The NBRA has said the automotive repair sector is at breaking point and cannot ensure the safety of its technicians and customers without immediate support from insurers, accident management companies and fleet operators. It will now ask leaders in each sector to form a working party to consider how best they can help bodyshops, and will then publish the names of those who accept or decline the invitation.

It says the post Covid-crisis is a result of industry-specific and general factors such as parts supply, inflation, and delays in repair authorisation.

The NBRA said, “When will this market stop operating in a short-sighted tactical way and begin to work together with the customers’ interests being the real priority?”

CAPS celebrates global security approval

The Common Automotive Platform Standard (CAPS) has achieved a globally-recognised standard for data security after passing the Type 1 Service Organisation Control (SOC2) security examination.

SOC2 is a rigorous assessment of security policies and procedures, ensuring all accredited organisations follow strict international protocols encompassing the security, availability, processing, integrity, and confidentiality of customer data.

Plug-in popularity continues to surge

Trend Tracker is predicting that more plug-ins will being sold this year than during all of the last decade. It’s latest Market Snapshot, produced with the support of Solera Audatex, cap hpi and the SMMT, says sales are soaring despite continued disruption to the supply chain.

The Market Snapshot also found that a shortage of parts and more large jobs entering workshops has contributed to a rise in average repair costs to £2,265.

Fix Auto UK expands in the Midlands

Fix Auto UK has expanded its network in the West Midlands with Autobody Care becoming the latest new franchisee. The 15,000 sqft site will now operate as Fix Auto Great Bridge, and has announced plans to double the workforce to 16 to support a capacity to increase to about 30 vehicles a week.

Fix Auto Great Bridge joins existing Fix Auto UK sites in the region, Fix Auto Birmingham North, Fix Auto Birmingham East, Fix Auto Kings Norton, Fix Auto Walsall, Fix Auto Wednesbury, Fix Auto Oldbury and Fix Auto Moseley.

AW Repair welcomes new apprentices

AW Repair Group has secured 15 new apprentices following its industry showcase event earlier this week. The group selected 40 individuals to visit its Lincoln site from more than 200 applications, after which 15 were invited to join its apprenticeship programme.

Steve Hoe, AW’s Technical Development Executive and vice chairman of British Repair Industry Trail Blazer, said: “Our next cohort will be split to attend either Thatcham and follow the MET Apprenticeship route or Emtec college to follow the Multi Skilled Accident Repair Technician Apprenticeship route.”

Hilton Coachworks continues success storey

The largest manufacturer-approved repair facility in the UK is getting bigger, with Hilton Coachworks continuing development on its new, two-storey repair site.

The state-of-the-art development in Bishop’s Stortford, Hertfordshire will be 75,000 sqft, with the top floor providing a climate-controlled and secure location to store customer vehicles.

Kudo secures AA package deal

Motor insurer Kudo has signed an agreement with The AA to include annual breakdown cover as part of the package when customer buy motor insurance through the app. Customers who choose to add breakdown cover to their policy will also receive roadside assistance, home start and national recovery from The AA.

Andy Webb, chief operating officer at Kudo, said, “We’re really excited to be working with The AA to provide our customers with award-winning breakdown cover, bringing them full peace-of-mind while behind the wheel.”

Green party for Vella Group

The Vella Group has secured the LV=General Insurance Green Heart Standard, becoming only the second bodyshop group in the UK after AW Repair to achieve the standard. Green Heart measures companies across six key sustainability standards, from the use of green parts in repair to achieving PAS2060 certification and diversity in the workplace.

The Vella Group operates 11 repair sites across the UK and remains a family-owned organisation.

Blowers secures European role

Phill Blowers has been appointed European Sales Manager of Indasa Abrasives. He has been part of the Indasa Group for the past 12 years.

He said, “I look forward to integrating into the export team and working with our key partners in the very near future.”

Rivian leapfrogs GM and Ford after IPO

Rivian Automotive has become the second most valuable US car manufacturer after achieving the world’s largest initial public offering this year. The Amazon-backed electric vehicle maker was valued at more than $100bn after making its Nasdaq debut on Wednesday, with shares surging more than 50% on day one.

That takes it above both General Motors ($86bn) and Ford ($77bn), behind only Tesla ($1.06tn) in value.

EV skills gap to bite by 2026

The Institute of the Motor Industry has warned that the automotive industry will be 37,500 electric vehicle technicians short by 2030. Its analysis finds that the sector will need 90,000 EV-trained technicians by the time the UK ban on the sale of new petrol and diesel cars is introduced.

However, at the current rate of upskilling combined with the surge in EV sales, the IMI suggest the skills gap will materialise in 2026.

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CAPS achieves global security standard

The Common Automotive Platform Standard (CAPS) has achieved global recognition for its data security policies and procedures.

It has successfully passed the rigorous Type 1 Service Organisation Control (SOC2) security examination, which tests a service organisation’s controls relating to the security, availability and processing integrity of each of its systems, as well as the confidentiality and privacy of user data.

By passing the test, CAPS provides reassurance to more than 1,500 UK bodyshops and many of the largest insurance companies and UK collision repair service providers that the information reported by CAPS is transparent, complete, scalable and flexible.

David Neave, chair of the CAPS National Advisory Council, said, “We are delighted to have passed the SOC2 examination for the second time. It is a truly global standard that is essential in an international vehicle supply and repair ecosystem.

“Data security is essential as the CAPS community embraces new stakeholders. It is essential that we demonstrate that we are addressing the cybersecurity concerns of the market in the most robust and complete way and achieving SOC2 brings certainty and peace of mind.

“Every day, CAPS processes thousands of transactions relating to hundreds of motor claims. This level of data transfer will only increase as more businesses join CAPS and more claims are processed over the platform. SOC2 means that CAPS processes and controls are robust, keeping customers in control of their data.”

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Repair standard undergoes major revision

The specification for the vehicle damage repair process, BS 10125, has undergone its first major revision since it was published in 2014, with amendments including improved and updated technical clarifications around ADAS and electric vehicles.

The revised version has put out for public consultation until 14 January.

Among the changes is a renewed focus on preparation for repair and reinstatement of vehicle systems, new routes for proof of competency, including recognition of Continued Professional Development (CPD) as a proof of continued competence, as well as updates to replacement parts confirming alignment with VRA UK Standard for Reclaimed Parts from End of Life Vehicles.

The new standard also confirms that subcontracting at repair level must comply with this standard, and that records need to be maintained as part of repair process management.

Apart from future-proofing the sector by addressing new technologies, the updates standard also removes the ability for a repairer to develop its own in-house methodology.

It is hoped the revised standard will make it easier for repairers to prove competence and allow investment into CPD, while ensuring consistency of approach throughout the entirety of the repair process.

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ARC360 adds more top names to line-up

ARC360 has revealed more top industry names to join the speaker line-up for its forthcoming Back to the Future event.

Taking place at the British Motor Museum on 25 November, the event aims to unpack what significance the recent past has for the future and explore just what that future looks like short to medium term.

Joining the key persons of influence speaker line up is:

  • Claire Hart, National Sales Manager, Entegral
  • James Gatti, Director of Account Management, Innovation Group
  • Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management
  • Byron McGill, Change, Innovation and Technology Lead, Supply Chain, UKGI Claims, Aviva

Mark Hadaway, Co-Founder of ARC360, said, “Back to the Future will bring together key industry personnel to continue our aim of creating an environment for collaboration, interaction and innovative thinking.

“We are delighted to have such a strong line-up of speakers, covering such a diverse range of industry facets, which will undoubtedly bring together some unique perspectives on how the industry is shaping up for the future.”

Alongside the conference, Back to the Future attendees will also enjoy an exhibition area for networking along with the opportunity to explore the museum – the World’s largest collection of Historic British cars.

Click here to find out more about Back to Future and reserve your place.

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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