Repairify extends remote support services

Repairify has unveiled a new end-to-end software support programme that enables its IMI-trained technicians to remotely access the asTech tools repairers are using in the workshop.

This enables the Repairify technicians to remotely view tasks and either provide support through a helpdesk facility or send the job to its remote services team.

Philip Peace, Managing Director, Repairify, said, “We are constantly reviewing how we can improve the speed of our technology and the customer experience. By further developing our fully integrated end-to-end technical solution, we can support clients to overcome technical issues as well as improve our job completion times.”

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ARC360 News – Friday 2 May 2025

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Data set to unravel EV valuation insights

Derren Martin, Director of Valuations at cap hpi is set to shed light on the evolving dynamics of the electric vehicle (EV) parc at the forthcoming ARC360 specialist EV event.

Taking place on 4 July 2023 at the manufacturing Technology Centre, Coventry – Derren’s data driven session will explore how the UK vehicle parc is evolving, highlighting what this has meant for used EV values over the last, tumultuous few months and what this may lead to for vehicle valuations in the future.

Sponsored by Thatcham Research and ControlExpert, and backed by ARC360 Corporate Partners and Partners, ARC360’s specialist EV event, will convene leading industry experts and key stakeholders from across the motor claims supply chain to debate the implications of an EV future.

From advancements in battery technology and infrastructure developments to changing consumer preferences and government incentives, Derren will delve deep into the dynamics of the electric vehicle market to showcase the complexities of vehicle valuations and the knock-on implications for underwriting and claims management.

Mark Hadaway, co-founder of ARC360 and Managing Director of ILC, said, “ARC360 is known for its high-level insights and forward-thinking discussions. We have fast become a ‘must attend’ event for anyone involved in the sector.

“Having Derren join us, with his unparalleled expertise and insights will provide attendees an invaluable look into the evolving landscape of the EV market and what it means for the sector.”

FNOL, repair capabilities, cost inflation, skillset requirements, health & safety, repairability, vehicle availability and end-of-life vehicle management will be just some of the other key topics to come under the spotlight during the day.

To reserve a ticket visit or to find out more about the opportunities available to get involved in the event and place your brand at the heart of the industry’s evolution, contact jonathan@iloveclaims.com or mark@iloveclaims.com

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ARC360 News – Friday 2 May 2025

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ARC360 Market Intelligence: April 2023

ILC-Market-Intel-April-2023

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Key names revealed for ARC360 EV event

ARC360 has revealed more key industry experts set to join discussions at its forthcoming EV specialist event.

The latest names revealed include:

  • Victoria Turner, CEO, Activate Accident Repair & CCO, Activate Group
  • Erika Woolacott, Managing Director, Fix Auto Mid Devon & Newton Abbot
  • Giovanni Adamo, Senior Engineer, Zego Insurance

The specialist event, sponsored by Thatcham Research and backed by ARC360 Corporate Partners and Partners, which takes place on 4 July 2023 at the Manufacturing Technology Centre, Coventry will bring together leading industry experts and key stakeholders from across the motor claims supply chain to debate the implications of an EV future.

Mark Hadaway, co-founder of ARC360 and Managing Director of ILC, said, “ARC360 is known for its high-level insights and forward-thinking discussions. The level and range of expertise joining discussions at this specialist EV event makes it a ‘must attend’ event for anyone involved in the sector.”

FNOL, repair capabilities, cost inflation, skillset requirements, health & safety, repairability, vehicle availability and end-of-life vehicle management will be just some of the other key topics to come under the spotlight during the day.

To reserve a ticket visit or to find out more about the opportunities available to get involved in the event and place your brand at the heart of the industry’s evolution, contact jonathan@iloveclaims.com or mark@iloveclaims.com

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ARC360 News – Friday 19 May 2023

Known-unknowns of EVs set to test sector

ARC360’s specialist electric vehicle (EV) event is set to discuss the known-unknowns for the vehicle incident repair sector as the vehicle parc transitions to an electric future.

FNOL, repair capabilities, cost inflation, skillset requirements, health & safety, repairability and end-of-life vehicle management will be just some of the key topics to come under the spotlight on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry.

ILC joins Vella celebrations

ILC’s John Hutchinson recently joined other industry luminaries including AkzoNobel to help The Vella Group Repair Centres celebrate becoming an LV= General Insurance Sole Site and the first ElectriX approved bodyshop in the network.

Gemini claims coveted award

Gemini Accident Repair Centres has been named Auto Repair Company of the Year in the Central England Prestige Awards.

Solera enhances analytics solutions

Solera has unveiled a new feature to help companies control their data and pick out the insights relevant to them. As part of the Solera Analytics platform, the solution will enable managers to create custom reports and delivery schedules.

Copart Cares with continued commitment

Copart is marking Learning at Work Week by highlighting its training and development initiatives.

This includes company-wide Carbon Literacy Training, a Leadership Programme that has now been rolled out to 170 managers, a Driver Academy and the nearly £500,000 invested into apprenticeship schemes.  

Shine! Sparkles with audit success

Shine! UK has successfully passed a BS10125 audit. Shine! is a national network of mobile cosmetic vehicle repair technicians.

Shoreham Vehicle Auctions celebrates EVA status

Shoreham Vehicle Auctions has become the first company in the sector to secure Electric Vehicle Approved (EVA) status.

Developed by the National Franchised Dealers Association and the Energy Saving Trust and endorsed by the Office for Zero Emissions, the initiative recognises a commitment to sustainability and environmentally-friendly operations.

Thatcham Research showcases safety

Thatcham Research hosted senior leaders from Allianz and LV= recently to showcase the value of its research into safe, secure and sustainable mobility.  

All the fours

Four colleagues from S&G Response are embarking on a four-day bike ride across four counties in an effort to raise upwards of £10,000 for the East Cheshire Hospice.

Jonathon, Sean, Tom, and Nick will take on the 444km challenge from Calais in France to Cologne in Germany from 1-4 July.

Synetiq service tackles slow repair times

Vehicle recycling company Synetiq has unveiled a new supply and fit service to support insurance customers facing a sharp rise in catalytic convertor theft claims.

The service aims to overcome the supply chain delays that have increased repair and claim times.

Harvey earns UK call-up

Steer Automotive Group’s Miguel Harvey will represent Team UK at EuroSkills, which takes place in Gdansk, Poland from 5-9 September.

He is part of a 20-strong team taking part in the prestigious skills event and will compete in the car painting category.

HGVs deliver the goods

UK registrations of HGV vehicles are just 2.9% below pre-pandemic levels after sales grew 17.1% in the first quarter of 2023. According to the Society of Motor Manufacturers and Traders (SMMT), this is the fourth consecutive quarter of growth.

Meanwhile, the UK’s new bus and coach market fell by 0.6% in the first quarter of 2023.

Right-hand drivers left out

Tesla has announced it will suspend the production of right-hand drive Model S and Model X vehicles for the foreseeable future.

Used EV values plummet

The average price of a used electric vehicle has fallen £4,000 since January and £9,000 since last July, according to new figures from Auto Trader. However, the overall used car market reported a 3.6% year-on-year increase in May, with average prices now £17,946.

Rare Rover to be auctioned by Ben

Automotive charity Ben will auction a unique 1993 Rover 216 Honda cabriolet at Automechanika Birmingham on 7 June.

Just one of 207 in existence, the car was restored by Louise Baker, Company Director of Womanic, and Rachel Murray and travelled over 1,500 miles as part of renowned car rally challenge, Bangers4Ben.

Meanwhile, Ben has responded to the rise in mental health issues by compiling a check-list of warning signs that employers can look out for.

People

Mark Pearce has been named MET Team Leader at Thatcham Research.

Thatcham Research has announced that Matthew Avery will leave Thatcham Research after 35 years. He is joining Euro NCAP, For Safer Cars.

BASF will launch new Automotive OEM Coatings Solutions and Automotive Refinish Coatings Solutions businesses in August, led by Patrick Zheng Yu Zhao and Chris Titmarsh respectively.

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Rare Rover to be auctioned by Ben

Automotive charity Ben will auction a unique 1993 Rover 216 Honda cabriolet at Automechanika Birmingham on 7 June.

Just one of 207 in existence, the car was restored by Louise Baker, Company Director of Womanic, and Rachel Murray and travelled over 1,500 miles as part of renowned car rally challenge, Bangers4Ben.

Louise said, “Not many people know, but automotive can be a stressful profession. Ben is there for anyone in the industry who are struggling with their health and wellbeing, whether that’s mentally, financially or physically. So come along to the Ben stand at Automechanika and have your chance to take this one-of-a-kind car home.”

Ellen Plumer, Head of Marketing and Outreach at Ben, said, “We can’t thank Louise and Rachel enough for all their hard work fundraising for Ben with this brilliant banger. We hope to see many of our automotive family there at our Automechanika stand and we’re looking forward to seeing who takes the car home!”

Ben will be at stand F114 at Automechanika Birmingham, which takes place at the NEC from 6-8 June.

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Ben reveals wellness watchlist

Automotive charity Ben has responded to the rise in mental health issues by compiling a check-list of warning signs that employers can look out for.

The list has been put together to help companies better support the wellness of colleagues who may not always feel comfortable admitting to managers that they are struggling.

The first sign of trouble can be changes in mood. Stress can often lead to irritation and anger, while extroverts may suddenly shy away from social interaction.

A noticeable increase in sick days or poor time-keeping may also be a sign that your employee is struggling, while employees suffering with mental health issues may find it harder to concentrate and start making uncharacteristic errors.

A sudden change in eating habits could also be a warning sign, while employees arriving for work tired and lethargic may be an indication of poor sleep as a result of stress or anxiety.

Other warning signs to look out for may include a change in appearance or hygiene.

Ben offers a range of support services, from an out-of-hours text line (text BEN to 85258), to mental health support and tips about good wellbeing.

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Known-unknowns of EVs set to test sector

ARC360’s specialist electric vehicle (EV) event is set to discuss the known-unknowns for the vehicle incident repair sector as the vehicle parc transitions to an electric future.

FNOL, repair capabilities, cost inflation, skillset requirements, health & safety, repairability and end-of-life vehicle management will be just some of the key topics to come under the spotlight on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry.

The event – which features experts from across the vehicle incident repair supply chain and beyond including data providers, engineers, insurers, repairers, recovery operators, recyclers, training providers and VMs – bids to join the dots and understand just what implications EVs will have on the well-established operations across the sector and, ultimately, the customer.

Not only will the event provide an up-to-the minute insight into the growing pool of evidence and experience gleaned within the sector – including input from all in attendance via audience interaction – but so too will it touch upon the future to understand just where the industry might be in five to 10 years’ time.

Mark Hadaway, co-founder of ARC360 and Managing Director of ILC, said, “Although EV repair volumes are still relatively low, everyone is only too aware of the direction of travel and with this comes an array of challenges and opportunities for the sector.

“Already we are seeing various moves across the sector to cater for the pending changes and sharing experiences and knowledge of learnings is very much what sits at the heart of ARC360’s core philosophy of Gaining Ground Together.”

To reserve a ticket click here or to find out more about the opportunities available to get involved in the event and place your brand at the heart of the industry’s evolution, contact nic@iloveclaims.com or mark@iloveclaims.com.

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ARC360 News – Friday 12 May 2023

Key claims topics to shape specialist EV event

Vehicle recovery, repair and recycling are just some of the topics set to be explored at ARC360’s specialist EV event.

Taking place on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry, ARC360’s specialist electric vehicle (EV) event will provide a rounded view of how the sector is advancing towards an electric future, with attendees hearing from insurers, vehicle manufacturers, repairers and others throughout the supply chain to understand more of how and why the sector needs to prepare.

Prasco announces manufacturing step-change

Prasco Group has increased its manufacturing and distribution footprint to more than a million square metres with the acquisition of a new site in Turin.

It will now embark on a programme of accelerated investment to become Europe’s leading manufacturer of independently certified non-OEM vehicle replacement parts. 

Fix Auto UK names network winners

Fix Auto UK has announced its annual winners at its ‘Next Gen’ 2023 National Conference, held at The Vox, near Birmingham, with Fix Auto Weston-super-Mare being named as the network’s ‘Bodyshop of the Year’.

Somerset business owners Tony Atkins and Carl Prosser received the award shortly after collecting the prize for being the best performing repair centre within the network’s Region Five.

Policy premiums continue upwards trend

The ABI’s latest Motor Insurance Premium Tracker has found that the overall average premium paid for private comprehensive motor insurance was £478 in the first quarter of the year, 16% higher than the same period in 2022.

The average price paid for renewals rose by £8 to £436 while the average premium for a new policy was up £14 to £545.

Audatex enhances Bodynet integration

Audatex has enhanced its integration with Bodynet to enable seamless exchange of repair data.

Images of damaged vehicles can now be seamlessly passed between Audatex and Bodynet, improving on the existing reliable integration between Bodynet and AudaEnterpriseGold.

Used car market rallies

The Society of Motor Manufacturers and Traders has reported a 4.1% growth in the used car market in the first three months of 2023, with rises recorded in January (3.6%), February (4.4%) and March (4.3%) respectively.

Battery electric vehicles (BEVs) were the fastest growing powertrain, with transactions rising 56.5% to 26,257 units, representing 1.4% of the market.

Copart expands Plan-Net-Zero strategy

Copart has invested upwards of £80m in an ongoing replacement and expansion programme as part of its Plan-Net-Zero commitment.

It has invested heavily in Euro VI compliant DAF and Volvo multi-car transporters, deployed the latest connected telematics to lower fuel consumption and emissions, and fitted its entire fleet with a fuel pick-up system which ensures that only clean fuel enters the fuel lines, reducing fuel consumption and CO₂ emissions by five per cent. 

Meanwhile, the Competition and Markets Authority (CMA) has provisionally found that Copart’s acquisition of Hills Motors could reduce competition in the market for the supply of salvage services in the UK.

Apollo wins prestigious Culture award

Apollo Motor Group has been awarded The Solent 250 Business Culture of The Year Award.

The awards celebrate the achievements of the region’s top privately-owned businesses by sales turnover.

LV= uncovers ‘worrying’ trend

New research from LV= has found that motorists are cutting back on vehicle maintenance to help offset the cost-of-living crisis, with worn tyres among the most common issues.

Meanwhile, its breakdown providerBritannia Rescue recorded a 78% rise in vehicles without MOTs during call-outs in January 2023 compared to March 2022.

The findings were published in The Independent.

Core V2 set for ITAS release

ITAS has announced that its Core V2 software solution is due for imminent release, providing users with one place to manage, view, update and collate data.

It has been developed in the same environment as ITAS Capture which means that it functions and looks the same, offering a streamlined consistent end-user experience, making it easier to carry out daily business functions.

NCR secures Toyota certification

NCR Bodyshops has announced that it has been certified as an approved Toyota repairer, meaning repair methods, parts and facilities all meet manufacturer standards.

Park Lodge unveils new bespoke AFV training

Park Lodge International has formed a working consortium with Jeff Mack Consultancy and RWC Training to develop a comprehensive training programme around the safe assessment, recovery, transportation, storage and repair of alternatively-fueled vehicles

Tailored to specific groups, the IMI-approved courses have been developed with the support of manufacturers and dealers, and are both theoretical and practical, covering a range of topics from vehicle identification, approach, risk assessment, how to make the vehicle safe, and equipment.

People

Natalie Wong has been promoted to Marketing & Portfolio Management Lead for BASF Automotive Refinish UK & Ireland.

Vertu Motors has named Phil Wong as Vertu Accident Repair Centre Manager.

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Fix Auto UK names network winners

Fix Auto UK has announced its annual winners at its ‘Next Gen’ 2023 National Conference, held at The Vox, near Birmingham, with Fix Auto Weston-super-Mare being named as the network’s ‘Bodyshop of the Year’.

Somerset business owners Tony Atkins and Carl Prosser received the award shortly after collecting the prize for being the best performing repair centre within the network’s Region Five.

Fix Auto Manchester East were also double award winners, with Directors Brian Kerrison and Ed and James Gore presented with the Admiral Insurance Bodyshop of the Year and also receiving the network’s Outstanding Customer Service Award.

Fix Auto Mid Devon was named as the Allianz Bodyshop of the Year, Fix Auto Kings Norton received the Covéa Insurance Bodyshop of the Year prize and Fix Auto Stevenage scooped the RSA Insurance Bodyshop Of The Year prize.

Meanwhile, Region Three, led by Regional Business Manager Steve Lawrence, was named as the network’s Region of the Year and Calum Gillet from Fix Auto Mid Devon and Newton Abbot, was named Apprentice of the Year.

Fix Auto Felixstowe received the inaugural Fix Auto Green Bodyshop of the Year Award and Fix Auto Atherstone was named Newcomer of the Year award.

Managing Director Ian Pugh, said: “Once again our awards evening highlighted the breadth of talent throughout the organisation and the total commitment to our customers our Franchise Partners pay to ensure we continually provide an industry-leading service.”

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