Volumes down again in September – Trend Tracker

The latest Trend Tracker monthly report has revealed that repair volumes in September were six per cent down on the same month last year and 11% below 2019 levels.

Although slightly up on August volumes, there were still more than 8,000 fewer repair jobs carried out in the month compared to 12 months ago.

Possible contributing factors, which will be examined further in the upcoming Annual Trend Tracker report, include higher excesses reducing low damage claims, an older car parc which has a lower frequency statistically, and the impact of lower car sales in previous years playing through.

The report also suggested that higher total loss ratios have negatively impacted repair claims volumes, as well an increasing number of BEV’s in the UK car par, which are written off at a younger age than ICE models.

Meanwhile, the report found that repair costs increased during the month at a rate higher than inflation, while capacity was up as a result of a combination of factors. These include cycle times improving to their best rate in three years, a number of industry acquisitions through the year as well as new sites and expansions.

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Eurorepar expands Stellantis parts range

Eurorepar has extended its range of bumpers and grilles to include 66 front wings for popular models across the Stellantis passenger car and commercial vehicle brands.

The expansion brings the total of number of Eurorepar Body Parts available to 220.

The Eurorepar range of front wings is designed to meet the needs of a market where cost control is a key customer expectation. It helps to maintain the fleet of older vehicles by controlling repair costs, and also meets the economic criteria required by insurance companies.

The products, which are on average 42% cheaper than OE parts, come with a minimum two-year warranty and are available to order via Audatex, GT Estimate & PartsLink24.

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Repairify celebrates European Patent

The European Patent Office has granted Repairify a patent relating to a Remote Vehicle Programming System and Method.

This latest award aligns with Repairify’s global patents which it holds in the US and Australia as well as other markets, strengthening its position in Europe.

Phil Peace, Managing Director of Repairify International, said: “Following extensive work, we are delighted that the European Patent Office has recognised our innovative technology and awarded Repairify with a patent for our Remote Services solution.”

“This award is a testament to the innovative solution that supports workshops to repair vehicles effectively and safely. By using the VCI tool side to interface with a VCI in our data centre, we can connect the vehicle to an OEM tool and undertake scanning and programming successfully over the air. It’s amazing technology and we’re delighted to be recognised with additional patent protection in this space.”

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ARC360 News – Friday, 11 October 2024

Bodyshop Briefs

  • Steer Automotive Group has opened its second dedicated electric vehicle repair facility, located in Milton Keynes. This new site investment expands the group’s specialist electric vehicle repair capacity to meet the increasing demand for EV repair capability within the current and future UK vehicle parc through emerging new EV brands. Read more
  • Komoo Southampton has successfully passed its BSi Kitemark audit with 100%. 
  • Entegral has announced the successful installation and onboarding of Verrall’s Vehicle Accident Repair to its Eclipse Bodyshop Management System. 
  • Leighton Coachworks has joined the Fix Auto UK network to take the business to another level.
  • Doseley Motors Body and Paint Centre is now officially a Tesla Approved Body Shop (TABS).
  • Fix Auto Leicester has been included in the prestigious UK Fast Growth Index for 2024.
  • Express Bodyworks has officially secured a long-term partnership with The Looping Group at West Midlands Safari Park.
  • KC Autos has successfully passed it latest JLR and VWG audits.
  • Nova Automotive Group has unveiled its second BSI-approved site, based in Colchester.

Industry News

AutoRaise requests sector feedback

Automotive sector charity, AutoRaise is inviting industry professionals to share their feedback about what they need to take on more apprentices and the support needed. The feedback collected will play a crucial role in shaping AutoRaise’s business plan and strengthening its efforts to support the industry in meeting these challenges. Read more

Conference highlights changing times across sector

ILC’s Exclusive Motor Claims Conference highlighted the many changes taking place within the sector currently and how organisations are evolving as a result. The Exclusive Motor Claims Conference saw 150 of the sector’s key persons of influence gather at UK’s highest event space – Landing Forty-Two in the Leadenhall Building London to share expert insights from all corners of the motor insurance claims space. Read more

Ageas confirms exclusive negotiations with Saga

Ageas has confirmed it has entered into exclusive negotiations with Saga plc, the UK specialist provider of products and services to people aged over 50, to establish a 20-year partnership for the distribution of personal lines Motor and Home insurance. Read more

Glusurit selected as BMW preferred partner

BMW has selected BASF Coatings as its preferred partner for the next five years, providing coverage in more than 50 countries worldwide. The approval covers BASF’s premium paint brands, plus its selection of paint-related products. Read more

DVLA data reveals that over 300 drivers have been caught drink driving at least four times

Figures from the Driver and Vehicle Licensing Agency (DVLA) has shown that 372 drivers were caught at least four times over the drink driving limit. A freedom of information (FOI) request by the Press Association revealed that 27,837 individuals were convicted of the offense multiple times over the 11 years leading up to 20 July, 2024. Read more

Big kick-off drawing near

There is less than a week to go before The Bob Linwood Memorial Trophy, organised by the Nationwide Assistance Group. The game is being played at The London Stadium on Tuesday, 15 October, to raise funds for Debra UK Charity. Read more

Enter the WorldSkills UK EDI Heroes Awards 2025

WorldSkills UK’s annual celebration of equity, diversity and inclusion in the technical education sector is open for nominations. Now in its fifth year, the WorldSkills UK Equity, Diversity and Inclusion Heroes Awards recognise those individuals and organisations that are making a difference to apprentices and learners across the UK. Read more

Bdeo supports Swedish Insurance Society seminar

Bdeo has recently supported the Swedish Insurance Society at their Motor Insurance Seminar. David Morris delivered a presentation on how Visual Intelligence can be used to support many different parts of the motor claims process. Read more

Thatcham Research invests in new data platform

Thatcham Research has invested in its new cloud-based Microsoft Azure data platform, as part of its Automotive Risk Intelligence journey. This platform will serve as the backbone to its product strategies and the development of its data and analytics capabilities, paving the way for future innovation and growth. Read more

Farécla winners to be announced

Farécla will be broadcasting the Grand Final of its Apprentice & Student Bonnet Painting Competition 2024 at midday today. The winner and take home a £1,000 grand prize, the complete G360 Polishing System and the new G Plus Cordless Rotary Polishing Machine. Read more

200 new 150kW+ chargers installed at motorway service areas in England

200 additional 150kW+ electric vehicle chargers have been installed at motorway services in England since the beginning of 2024, a 51% increase over the last eight months and a new record for installation numbers, according to new analysis* carried out by Zapmap and the RAC. Read more

Gemini donates 15 cars to EMTEC

Gemini Accident Repair Centres Ltd is supporting the next generation of skilled workers by donating 15 rally vehicles from past AutoRaise charity rallies to Emtec Colleges Ltd in Nottingham. The cars will give students hands-on training in vehicle stripping, mechanical work, panel beating, and paint training. Read more

Police Scotland partner with MIB to tackle uninsured driving along M8

Over 30 additional Police Scotland officers have collaborated with MIB today, 3 October, to crack down on uninsured driving. The MIB (Motor Insurers’ Bureau) initiative has seen uninsured vehicles stopped and seized along the 60-mile length of the M8 motorway from Edinburgh City Bypass to Langbank. Read more

Potholes cause half a million breakdowns so far in 2024

The AA has attended almost half a million pothole-related breakdowns in the first nine months of 2024 – and Britain’s crumbling road epidemic is set to worsen as a result of the heavy rainfall over recent weeks. The emergency assistance provider has alone responded to 480,000 callouts from stranded motorists after hitting potholes between January and September. Read more

Personal EV Demand Gathers Pace

Private motorists are beginning to catch up to business users when it comes to EV adoption, as personal lease agreements (PCH: personal contract hire) tracked in line with ZEV mandate targets last quarter. Battery Electric Vehicles accounted for 21% of new PCH additions to the BVRLA’s leasing fleet in Q2 2024, although the association is warning that the uplift risks being short-lived if the used EV market is not stabilised. Read more

Gecko Insights: Are Teslas becoming a more attractive risk to insurers and fleet operators?

Gecko is introducing new data insights looking at Teslas with expert opinion provided by Tim Hunt, Senior Engineer at Activate Group. He found that the gap between average repair costs of Tesla and other BEV manufacturers has dramatically closed over the last five years and is now trending in line with the rest of the market. Read more

VM News

Lotus Cars rolls out comprehensive new insurance programme

Lotus Cars has announced the launch of a comprehensive insurance programme for its UK customers. The programme, implemented through car insurance provider Car Care Plan, will serve both new and used Lotus vehicle owners. Read more

Tesla unveils longest-range model

Tesla has enhanced its Model 3 line-up with its longest-range option to date. Recently launched in the UK, the Tesla Model 3 Long Range Rear-Wheel-Drive (RWD) offers 436 miles range, based on Europe’s WLTP standard. The base Model 3 RWD has a WLTP-estimated range of 318 miles while the Long Range AWD and Performance variants have an estimated range of 390 and 328 miles, respectively. Read more

GM is working on an eyes-off, hands-off driving system

Seven years ago, GM became the first automaker to offer hands-free driving when it rolled out its Super Cruise advanced driver assistance system. Now, it’s looking to push that capability even further with a system that would allow drivers to keep their eyes off the road too, according to one of GM’s top software executives. Read more

Honda unveils high-tech O Series

Honda has unveiled some of the next-generation technologies included in its new EV range, the Honda 0 Series, which launches next year. It includes a new EV platform to realise both thin and low-height styling and enhance safety for the occupants, while a 6,000-ton class megacasting machine will be adopted to the IPU case production line, which will significantly reduce the number of parts from more than 60 to 5. Read more

Elon Musk unveils ‘Cybercab’ at Tesla robotaxi event

Tesla boss Elon Musk unveiled the firm’s long-awaited robotaxi, the Cybercab, at the Warner Bros Studios in Burbank, California on Thursday evening. The futuristic-looking vehicle featuring two wing-like doors and no pedals or steering wheel deposited Musk in front of an audience eager to hear details about a project he considers key to Tesla’s next chapter. Read more

Toyota showcases technology developments towards a sustainable future

Toyota will present technologies supporting a sustainable, carbon-neutral future at the Japan Mobility Bizweek 2024 in Chiba, Japan, from 15-18 October. This will include new portable hydrogen cartridges designed for everyday use, such as cooking. Read more

Skoda boss warns EV battle may “destroy residuals” and urges legislators to act

Skoda’s boss has said that the coming year will be “the most fierce environment for EVs” and warned: “That’s not healthy. It will destroy residuals, it will destroy customer sentiments.” Read more

Renault Group and Suez join forces to fast-track circularity in Europe’s automotive sector

Renault Group and SUEZ step up their long-term partnership, which encompasses recycling waste metal and recovering end-of-life vehicles, with strategic agreements aimed at supporting the ecological transition in the automotive sector. Read more

Nissan to launch affordable Vehicle to Grid technology from 2026

Nissan announced it will launch affordable on-board bi-directional charging on selected electric vehicles from 2026. The initiative forms a key step towards its vision of creating a sustainable energy ecosystem. Read more

The Zeekr Places App: A smart way to find what you want, available in Europe

Global electric mobility technology brand Zeekr has developed the new Zeekr Places app. Integrated into Zeekr vehicles, Zeekr Places offers a smart, intuitive time-saving way to help customers find the things they want while driving, making every journey simpler. Read more

People

  • Industry Insights and Trend Tracker has paid tribute to friend, colleague and member Darren Clark, who passed recently.
  • Pete Thompson has started a new position as Managing Director at Onyx BMS.
  • LV= General Insurance has appointed Phil Coleman as Claims Supplier Manager.
  • Steer Automotive Group has appointed Attiq Qureshi as Chief Technology and Information Officer.
  • Steve Treloar is returning to insurance after more than a year out of the industry, as he is appointed to Zego’s board.
  • S&G Response has announced that Head of Operations Glenn Taylor is a finalist in Institute of Leadership Individual Category.
  • Stellantis has appointed Antonio Filosa as North America Chief Operating Officer, while Jean-Philippe Imparato has been named Chief Operating Officer Enlarged Europe. Meanwhile, Doug Ostermann has been appointed Chief Financial Officer and Gregoire Olivier is the brand’s new Chief Operating Officer China.
  • Mipa Paints has appointed James Taylor as UK field-based Technical Support.
  • Adam Wood has begun his role as Managing Director and Country Head Renault Group UK.

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Glusurit selected as BMW preferred partner

BMW has selected BASF Coatings as its preferred partner for the next five years, providing coverage in more than 50 countries worldwide.

The approval covers BASF’s premium paint brands, plus its selection of paint-related products.

The announcement underlines BASF’s commitment to shaping a sustainable future, with its advanced Glasurit 100 Line ARA class at the forefront of excellence.

The company said, “BASF’s Automotive Refinish Coatings is known to be the partner of choice, enabling transformational change in sustainability and digitalisation with our partners. Our experts and comprehensive training solutions will empower BMW’s bodyshop painters and owners to deliver nothing short of perfection and efficiency.”


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Thatcham Research invests in new data platform 

Thatcham Research has invested in its new cloud-based Microsoft Azure data platform, as part of its Automotive Risk Intelligence journey.

This platform will serve as the backbone to its product strategies and the development of its data and analytics capabilities, paving the way for future innovation and growth.   

Jonathan Hewett, Chief Executive, said, “It helps us to get ahead of the market impact by forecasting emerging trends and focusing research to deliver a unique fusion of our deep subject matter expertise combined with in-house and external data sources.

“It’s vital we invest in that data. This is why we are looking to new tools and technologies, including advanced analytics, to increase agility, granularity, and speed of insight.

“We are not alone in this shift. Our members and customers have embraced digital as a new way of communicating, packaging products, and adding value through our research.

“While some still want to read weighty hard copy reports, many others need ready facts and insights and to access them in real-time. We want to be able to provide both – depending on needs and requirements.

“Our investment into a modern cloud data platform is one answer to these new needs and will support an expansion in our core capabilities for Thatcham Research data assets – including our just-launched Vehicle Risk Rating system, our ongoing data exchange with vehicle makers, Members and third parties, and our pioneering Automotive Risk Intelligence-powered insurability products.”

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Tesla repair costs aligning with other EVs

The gap between average repair costs for Teslas and other electric vehicles has closed dramatically in the last five years.

This is according to insights by Tim Hunt, Senior Engineer at Activate Group Limited, which have been shared by Gecko.

Breaking it down to models, Gecko data revealed that average costs for the Model X this year are £4,561, for the Model-S they are £4,381, for the Model-Y they are £3,703, and for the Model-3 they are £3,499.

Tim said, “Electric vehicles are still a fairly new technology and Tesla were one of the first major players to hit the market. Now all the major manufacturers have a strong line up of electric vehicles to compete with their ICE options. This is giving far more competition in this market which is driving down costs but also increasing knowledge in the repair industry.”

The one significant point of difference between Telsa repairs and those for other EVs is that labour costs exceed parts costs. But this too shows signs of changing.

Tim continued, “For the past few years there have been capacity issues in the repair industry, so the repair sites did not need to invest in the technology and training to repair these types of vehicles. In the last year, we have seen volumes of repairs fall by around 10% across the board. Add this to the increase in EVs on the road, the repairers have now invested in this market to ensure they can repair the volumes they require.

“Also in the last year, Tesla have been more open to non-Tesla approved bodyshops repairing their vehicles. Parts and also, more importantly, manufacturer repair methods have become more available to the open market. This gives further competition in the repair market and drives down repair costs when repairing Tesla vehicles.

“The combination of these factors is bringing Tesla in line with the rest of the market. This trend is likely to continue as newer manufacturers of electric vehicles, like BYD, gain a greater market share of vehicles being sold.”

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Fix Auto UK welcomes Leighton Coachwork to network

Leighton Coachworks has joined the Fix Auto UK network to take the business to another level.

After nearly four decades as operating as Leighton Coachworks, the Bedfordshire-based repair centre has now transitioned into Fix Auto Leighton Buzzard and in doing so, further strengthens the organisation’s proposition in the region.

Formed by the late Jeremy Holt and his wife Valerie during the 1980’s, the 6,500 sqft repair centre, which has a rich history in serving insurance companies, is now overseen by Val and General Manager Paul Muckleston.

A team of 12 ensures a repair capacity of 125 vehicles a month.

Paul said, “The business has stood alone serving the insurance sector for many years but we’ve made a move to join the Fix Auto Franchise in order to safeguard our future. The team has an enviable reputation for repairing cars to the highest specification, as efficiently as possible and our circumstances have allowed us to, once again, level up the business. With this change we’ll be fulfilling our true potential with access to the unique and valuable business practice of sharing best practice, that comes with joining the Fix Auto UK network.”

Ian Pugh, Managing Director for Fix Auto UK, commented, “Having strength in depth is fundamental not only to the network, but our continual growth. We have a business that has been operating as a single entity for nearly 40 years, that speaks volumes for the level of service Val, Paul and their team are able to provide.”

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Steer unveils second dedicated EV site

Steer Automotive Group has opened its second dedicated electric vehicle repair facility, located in Milton Keynes.

This new site investment expands the group’s specialist electric vehicle repair capacity to meet the increasing demand for EV repair capability within the current and future UK vehicle parc through emerging new EV brands.

The 14,000-square-foot facility is designed to accommodate the latest advancements in electric vehicle technology, offering comprehensive aluminium structural repair capabilities. It is specifically equipped with state-of-the-art high voltage technology tooling to manage both current and next-generation electric vehicles.

Steer’s team of technicians have undergone extensive training, specialising in electric vehicle systems and safety protocols. Their expertise ensures every repair is carried out with precision, giving EV owners peace of mind that their vehicles are being expertly cared for by a dedicated team focusing permanently on EV powertrains.

In line with the group’s strong commitment to sustainability, the facility incorporates eco-friendly practices to reduce its overall environmental impact.

The design focuses on efficiency and reflects Steer’s broader mission to promote sustainable automotive solutions, with a dedicated investment ensuring the future vehicle charging capacity requirements are catered for and factored in within the facility planning.

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Repairify appoints first mental health first aider

As World Mental Health Day takes place on 10 October, Repairify is prioritising its workforce’s mental health inside and outside the office with the appointment of operations manager Steve Mullen as its first mental health first aider.

In his role, Steve will provide a safe, confidential, and supportive space for anyone within the business who may need someone to talk to, and if required, he will point them in the direction of the appropriate help that might be needed.

In addition, before and during World Mental Health Day,  Repairify will be sharing content on its social media channels that highlights what mental health first aiders do as well as various assets to help break the stigma of talking about mental health. 

Steve said: “We all face difficult moments both professionally and personally. What we should remember is that it is ok to seek support when things get tough rather than bottling it all up. I’m delighted to have qualified as a mental health first aider and in this role, I want to be able to help people break the stigma of talking about their mental health and the issues that might be affecting them.”

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