Claims volumes have continued to fluctuate during January – last week (23 January) showing a two per cent increase on the previous week according to CAPS Claims Analysis Report.
The new weekly report shows claims volumes dropped to 50% week ending 2 January, only to bounce back post-festive period to 87% (week ending 9 January). This volume then reduced by 12% the following week (week ending 16 January), prior to showing a slight upturn last week at 77% (week ending 23 January).
These fluctuations have been mirrored in supply chain transmissions.
The new weekly report highlights claims volume trends from the beginning of Lockdown 2.0 and through Lockdown 3.0 as a percentage of claims measured against the peak – week ending 7 November 2020.
According to the report, some of the factors reported to be causing fluctuations are: bodyshops re-opening after the festive break and exchanging data, therefore clearing any backlog of newly reported claims; and the fact that CAPS measures exchanges and not necessarily the frequency of ‘new claims’.
The full report, including regional claims analysis, is available to download below:
