Ofgem launches consultation around services and costs

Energy regulator Ofgem has launched a statutory consultation on proposals to ensure businesses get reliable service.

It is also seeking more clarity on the costs being paid to third party energy brokers. 

The consultation will lead to a new set of rules for suppliers to ensure they deliver good customer service and greater clarity around costs. It includes proposals to expand existing rules on Standards of Conduct to all businesses, and expand rules around transparency on what consumers are paying for Third Party services to all business consumers.

Tim Jarvis, Director of Markets for Ofgem, said, “Businesses are no different from any energy customer and should be able to expect excellent service and fair prices. However, we have heard from too many businesses, particularly small and medium sized ones, that this isn’t always the case.

“These proposals will ensure better deals, better protection and more clarity for businesses – so they have the best chance of thriving at this difficult time.” 

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Fix Auto UK celebrates PAS 2060 successes

Fix Auto UK is on track to achieve its goal of having every repair centre within the network PAS 2060 accredited after securing certification for all its wholly owned repair centres.

The centres that have now achieved accreditation include Fix Auto Barnsley, Fix Auto Colwyn Bay, Fix Auto Crawley, Fix Auto Castleford, Fix Auto Daventry, Fix Auto Henley-on-Thames, Fix Auto Liverpool South, Fix Auto Newport and Fix Auto Paignton.

Fix Auto UK worked with Purchase Direct to complete the programme for each of the nine sites. Purchase Direct calculated the carbon footprint of each bodyshop and then developed a bespoke management plan to reduce their carbon footprints.

Mark Hutchins, Operations Director for Fix Auto UK, said, “We have invested significantly in our owned and part owned sites over the last couple of years; that investment has provided us with a springboard to gain PAS 2060 accreditations for each site. Thankfully, our close working relationship with Purchase Direct has ensured a relatively seamless process to achieve our goal.”

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Citroën and BASF unveil new sustainable concept car

Citroën has worked with BASF to create a concept car that pushes back the boundaries for sustainable production.

The vehicle, called the Oli, shows how manufacturers can achieve their environmental and carbon footprint goals by reducing weight and resource usage.

It was painted with R-M’s AGILIS paint line, one of the most eco-friendly automotive refinish coatings on the market, and created with materials and expertise from BASF.

Various components were radically reinterpreted and constructed using materials in a different context, such as plastics, coatings and 3D printing, to create a new and innovative design.

The company said, “This is not about the fastest or most luxurious car, but a testament to how much can saved by reducing weight and resource usage on a step forward to sustainable mobility.”

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ARC360 News – Friday 8 December 2023

ARC360 Podcast 32: Mental Health Matters – Carl Norton, Regional Business Manager, Fix Auto UK

In this episode we speak with Carl Norton, Regional Business Manager at Fix Auto UK and, perhaps more relevant to today’s conversation, the man behind the network’s Mental Health First Aid programme – which has already surpassed training over 100 colleagues across the network.

The future in focus: Managing ADAS

The rise and rise of ADAS has placed a huge strain on skills in vehicle repair. With demand only growing, correct diagnostics and calibration is becoming absolutely critical to the sector.

Here, as part of ARC360’s Future in Focus editorial theme, Phil Peace, Managing Director (SVP) International, Repairify, considers the implications of widespread adoption of ADAS and how Repairify is helping to future-proof the industry.

Copart celebrates Carbon Literacy gold

To mark Carbon Literacy Action Day, Copart has announced that it has achieved a Carbon Literacy Gold Accreditation with over 50% of its workforce now certified.

The Carbon Literacy Project awards this accreditation to companies that maintain a substantial proportion of their workforce as carbon literate.

Government unveils ZEV Mandate targets

The Department for Transport has revealed plans to ensure all cars sold in the UK are zero emission by 2035.

The new Zero Emission Vehicle (ZEV) Mandate requires 80% of new cars and 70% of new vans sold to be zero emission by 2030, rising to 100% by 2035. Meanwhile, from next year, 22% of all cars sold must be zero emission.

NBRA/VBRA discuss pricing with GT Motive

The NBRA/VBRA has sought clarity from GT Motive around its pricing strategy for 2024.

It hopes to be able to share outcomes of its discussions with the wider industry to enable bodyshops to plan ahead for any potential price increases.

ACG appoints Budsworth as MD

Accident Credit Group (ACG) has named Ian Budsworth as new Managing Director.

Ian has been with the company for four years as Operations Director, leading the company through a period of significant growth.

SYNETIQ considers green parts inflation

Following up questions posed by delegates during October’s Exclusive Motor Claims Conference, SYNETIQ has addressed the availability and price of green parts as well as EV battery recycling.

Ben taps into Christmas spirit with new film

Ben is hoping a new short film will help it to raise upwards of £300,000 over Christmas for struggling families.

Based on supermarket TV adverts, the film uses the tagline ‘When you give a little, we can change a lot.’ and focuses on a family who are struggling to make ends meet.

It is now calling on those in the industry to share the film and donate as much as they can to help it provide life-changing support for automotive families.

Fix Auto UK welcomes RDB to network

Fix Auto will again operate in Luton after it was announced that RDB UK will join the network as Fix Auto Luton.

The business, owned by Hassan Khan, has moved into a new site in New Town Road and is on track to secure BSI 10125 accreditation.

Euro NCAP identifies new weight issues

Euro NCAP’s latest safety release has identified a worrying trend for heavier, more powerful cars that pose a greater risk to other drivers.

It reviewed the Volkswagen ID.7, the BMW 5 Series, Mercedes-EQ EQE SUV, BYD TANG, Kia EV9, XPENG G9, VinFast VF8, smart #3, BYD SEAL-U, Honda ZR-V, and the Hyundai KONA, with only three weighing less than two tonnes.

Gecko reveals EV repair times and costs

Gecko, a powerful alternative fuel vehicle data platform, has revealed that there were 940,687BEVs in the UK as of the end of November, with average repair times of 25 days and average costs at £2,591.

ADAS undervalued by more than half of drivers

A new IMI report, Understanding the Knowledge Gap, has revealed that only 47% of motorists see ADAS calibration as a vital job and only one in five can identify ADAS features in their vehicle.

Stellantis and Ample agree EV deal

Stellantis has announced a new deal with Ample that could enable EV drivers with depleted batteries to be back on the road inside five minutes.

As part of the deal, Stellantis will pilot Ample’s modular battery swapping solution, which includes swapping low batteries with a fully charged one.

BMW Group upgrades roadside assistance service

BMW Group UK is working with Allianz Partners to introduce 72 new state-of-the-art service vans as part of a major upgrade to its Roadside Assistance Programme.

National Windscreens announces ADAS exchange

National Windscreens invited 10 technicians from Sweden to its UK centres on a two-week knowledge sharing exchange with Cary Group.

Technicians shared ADAS experience and practices from both countries.

New car sales approach 2019 levels

The Society of Motor Manufacturers and Traders has reported that new car sales in November were just 96 units lower than the same month in 2019.

Its figures revealed that sales rose by 9.5% in November to reach 156,525 units, with growth driven by fleets, where registrations rose 25.4% to account for 93,049 units and 59.4% of the market.

Meanwhile, hybrid electric vehicles (HEVs) and plug-in hybrid vehicles (PHEVs) grew by 27.8% and 55.8% respectively, while the light commercial vehicle (LCV) market grew by 12.7% in November to 27,433 units.

Audatex responds to NBRA price queries

The NBRA/VBRA has been in close dialogue with Solera/Audatex about its proposed 8.5% price increases.

It said that Chris Wright, the Vice President for North Europe, has provided valuable insights into the decision, explaining that the company is navigating double-digit price rises of its own from industry suppliers.

Bodyshop Briefs

iRG Hereford has moved to a new location in Rother was industrial Estate. It completed the move over a single weekend.

Castle Coachworks has been named an approved repairer for American EV manufacturer Fisker.

Komoo Middlesbrough has achieved BS 10125:22 certification.

Ipswich Accident Repair Center has secured Tesla approval.

Doseley Motors has passed its BMW/MINI audit.

People

EV Bodyshops has promoted George Thurman from the role of Admin Manager to Business Development Manager.

Euro Car Parts has announced that Kevan Wooden will become CEO of the LKQ UK & Ireland group of companies. Current CEO Andy Hamilton will become Senior Vice President of LKQ and President and Executive Managing Director of LKQ Europe.

Sarah Hirst has been appointed Accident & Repair Services Director UK&I – Core &Volume -Davies Group.

The Institute of the Motor industry (IMI) has appointed both Julia Muir Hon FIMI, founder of the Automotive 30% Club, and Robert Forrester, Chief Executive and co-founder of Vertu Motors plc as Vice Presidents.  

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Government unveils ZEV Mandate targets

The Department for Transport has revealed plans to ensure all cars sold in the UK are zero emission by 2035.

The new Zero Emission Vehicle (ZEV) Mandate requires 80% of new cars and 70% of new vans sold to be zero emission by 2030, rising to 100% by 2035. Meanwhile, from next year, 22% of all cars sold must be zero emission.

Supporting this, the government is also accelerating the development of a public EV infrastructure. This year 43% more charging points were built compared to 2022 as it moves towards its target of 300,000 charge points by 2030.

Transport Secretary Mark Harper said, “Our mandate provides certainty for manufacturers, benefits drivers by providing more options and helps grow the economy by creating skilled jobs. We are also making it easier than ever to own an electric vehicle, from reaching record levels of charge points to providing tax relief for EV owners.”

To further support EV uptake, the government is offering a plug-in van grant of up to £2,500 for small vans and £5,000 for large vans until at least 2025, while people living in flats can also apply for a £350 grant to install a home charging point.

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SYNETIQ considers green parts inflation

Following up questions posed by delegates during October’s Exclusive Motor Claims Conference, SYNETIQ has addressed the availability and price of green parts as well as EV battery recycling.

How do you see demand and supply for green parts affecting price?

We have seen cost price inflation across every part type and provider and green parts is no different. Green parts pricing is driven by multiple factors including the cost of vehicles themselves, labour, energy and fuel. 

At SYNETIQ we provide a clear and transparent approach to the pricing of our green parts. We follow a fixed pricing model resulting in a savings of up to 75% off the RRP price for our customers.  

Our pricing model will remain transparent and consistent to ensure our clients and customers can budget effectively. 

Using demand data, and a “ring-fencing” approach, we are constantly striving to maximise the availability of our inventory to our clients and customers requirements. 

How do we stop EV battery disposal from being wasteful?  

As it stands, the industry is not fully aligned around a solution to the reuse, repurposing and recycling of EV batteries. This presents an opportunity for us as a leading vehicle recycler to drive forward a potential solution. However, we can’t do this alone. We must do it together as an industry and we need to act now, particularly following new regulations that have been set in place to monitor the entire life cycle of batteries.

This includes end-of-life requirements and recycling targets which need to be achievable by 2027.   

This deadline is not that far away. Key players within the industry need to come forward and we must focus our efforts together to work towards the goal of preventing wasteful battery disposal.  

There is of course the route of reuse and safe resale of batteries. We supply customers with batteries to power barges using solar panels as an alternative sustainable energy source. We’re also looking at how we can integrate the use of batteries as a power source within our own facilities.  

The opportunities for the reusing of batteries are endless as long as they are deemed safe. Battery recycling needs to be made a priority and more needs to be done to create a solid circular solution that is specific to the automotive supply chain. 

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Copart celebrates Carbon Literacy gold

To mark Carbon Literacy Action Day, Copart has announced that it has achieved a Carbon Literacy Gold Accreditation with over 50% of its workforce now certified.

The Carbon Literacy Project awards this accreditation to companies that maintain a substantial proportion of their workforce as carbon literate.

The company now plans to achieve platinum level and has been equipping more teammates across the business to help deliver training both internally and out to the wider industry.

Jane Pocock, CEO of Copart UK & Ireland, said, “We’re delighted to announce that over half of our Copart UK teammates are now certified as carbon literate. We’re now making excellent progress towards our next goal of achieving platinum level, where we’ll be delivering training to 80% of our workforce and promoting positive action against climate change by further extending our ESG commitment out to our supplier chain.”

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ARC360 News – Friday 1 December 2023

NBRA exclusive: Q&A with Executive Director Martyn Rowley

In an exclusive interview with ARC360, new NBRA/VBRA director Martyn Rowley discusses his first few months in charge, his plans for the organisation, and how he hopes the NBRA/VBRA can support members and the industry further in the coming years.

Motor insurance payouts spike 21%

The Association of British Insurers has revealed that motor insurance payouts by insurers jumped by 21% in the third quarter of the year compared to the same period in 2022, surpassing £2.5bn for the second consecutive quarter.

Maldon open for business

Maldon Accident Repair Centre officially opened its doors this week which saw 200 people visit over two days.

Maldon ARC is a state-of-the-art, BSI-accredited collision repair specialist for cars and commercial vehicles.

Solera emphasises EV risks and opportunities

Solera has highlighted the challenges the sector faces with more than a million EVs now on UK roads.

It says correct repair methodology is more critical than ever, but its tools and broad data coverage can support businesses get it right first time. It points to XpertEstimate, which enables insurers to manage claims and maintain service standards

Meanwhile, Audatex has updated AudaEnterpriseGold and with 16 new and 74 updated model sheets.

Gemini receives 5% Club certificate

Gemini Accident Repair Centres Managing Director David Sargeant and Head of Training John Henderson received the group’s 5% Club Platinum membership certificate at Mansion House, London, recently.

The day also included meaningful discussions with other members about the value of apprenticeships.

Colleagues invited to take part in Ben wellbeing survey

Automotive industry charity Ben is inviting anyone who works or has worked in the sector to share their experiences to help it mould its support services to better suit the industry.

Its Health and Wellbeing Survey 2023 has been designed to help the charity identify the issues that have most impacted colleagues over the last year.

Big news for XL Motors

Coventry-based repairer XL Motors has been awarded with the new Lotus Bodyshop Approval.

Certification demonstrates the company’s continued commitment to manufacturer standards of repair, ensuring exceptional quality and outstanding customer satisfaction within the industry.

Individual Specialist Cars adds Lotus to prestigious list

Individual Specialist Cars has announced it has secured approved bodyshop status from Lotus.

Certification adds to a prestigious list of vehicle manufacturer approvals for the Birmingham-based site that includes the likes of Aston Martin, Bentley, Ferrari, Lamborghini, McLaren, Rolls Royce, and Tesla.

Repairify offers free remote services to new customers

Repairify has announced a new initiative that will offer new customers three months of free access to its remote services.

Available from 1 December, the promotion provides new customers or customers who have not used remote services in the last six months full access to Repairify’s remote solutions. This means they will be able to scan, diagnose, calibrate or programme vehicles using Repairify’s IMI-trained technicians and data centre of OE tools.

Solus cuts ribbon on new repair centre

Solus has cut the ribbon to its latest site in Newport, South Wales.

The new 23,000 sqft centre is the first Solus site in Wales and continues the wider strategy of delivering repair solutions to customer where they are, with 22 Solus sites across the UK.

The repair centre will create more than 30 jobs.

Steer Group secures PAS 2060 certification

Steer Automotive Group has achieved PAS 2060 accreditation across all its 98 sites following a combination of operational enhancements and carbon offsetting initiatives.

The group now plans to achieve net zero and carbon neutrality without relying on carbon offsetting by increasing the use of sustainable paint, more green parts in repairs, and using more sustainable energy sources across the business.

Industry accolades for Steer Automotive Group

Steer Automotive Group was named B2B Business of the Year: Large at the Growing Business Awards.

Meanwhile, the group was also for nominated for Large Employer of the Year and Apprenticeship Champion of the Year (Steve Hoe) at the National Apprenticeship Awards.

Fix Auto Devon’s Alena nominated for IAW award

Fix Auto Devon Finance Director Alena Woolacott has been shortlisted for the 2024 Automotive 30% Club IAW Awards.

Cap hpi predicts continued price deflation

Cap hpi has published its latest car market overview, which revealed that 153,529 cars were registered in October, a 14.3% increase on the same month last year and 7.2% above pre-pandemic October 2019.

Meanwhile, average used car values have dropped by 8.4% or £1,625 in the last two months. It predicts values will continue to drop until the end of the year, with the fall in prices slowing during 2024.

ITAS delivers EV training to Fisker

ITAS has supported Fisker with a range of training sessions to enable colleagues to handle EVs safely.

The course provided an introduction to Fisker’s all-electric Ocean SUV, helping delegates identify high voltage components and then carry out a high voltage disconnect.

BEVS drive production surge

Battery electric vehicles made up 40% of all new cars produced in the UK in October, according to The Society of Motor Manufacturers and Traders.

BEV production rose 52% in the month, driving up overall car growth of 31.6% to 91,512 units.

Meanwhile, UK commercial vehicle (CV) production returned to growth last month, rising 47.1% year on year with 12,853 vans, buses, trucks, coaches and taxis entering the market.

2023 IMI Skills Competition winners announced

The winners of the Institute of the Motor Industry (IMI) 2023 Skills Competition have been revealed.

Gold went to Ben Turner of Harris DAF High Wycombe (Skillnet) in the Heavy Vehicle category, while Oisin Mckerr of Porters Bodyshop (Southern Regional College) won Refinishing gold, Adrian Matthews of Ultimate Accident Repair Services (S&B Automotive Academy) won gold in the Body Repair category and Oliver Young from J&R Auto Services (Perth UHI) won gold in the Light Vehicle category.

All the finalists can now take part in the World Skills International competition in Lyon in September 2024.

Nissan accelerates EV shift in Sunderland

Nissan has confirmed that all three models manufactured at its Sunderland plant, the Qashqai, Juke and Leaf, will go 100% electric.

Following a £3bn investment, the EV36Zero hub will also include three gigafactories.

High Mobility delivers access to Tesla data

High Mobility has announced that Tesla vehicle data is now available through its developer-focused tools, enabling businesses to track vehicle location, status alerts, usage patterns and maintenance signals.

Meanwhile, the company has entered into a new partnership with IMS, which delivers connected solutions to insurers, mobility operators and governments.

UK Auto manufacturing charges up with £20bn investment boost in 2023

The UK automotive industry has so far attracted approximately £20bn in private investment this year, according to the Society of Motor Manufacturers and Traders (SMMT).

On top of industry’s backing for new and upgraded R&D and manufacturing facilities, the government committed a further £2bn for the sector, backed by an Advanced Manufacturing Plan and battery strategy that will drive green economic growth and create jobs across every part of the country.

NBRA disappointed by Audatex Price Increase

The National Body Repair Association (NBRA) and the Vehicle Builders and Repairers Association (VBRA) has criticised Audatex for an 8.5% price increase.

It says that the 8.5% hike is not justifiable in comparison to the 6.1% Retail Price Index (RPI).

AkzoNobel celebrates carbon reduction initiative

AkzoNobel has celebrated a global initiative with partners and industry stakeholders to collaborate on more sustainable solutions in vehicle repair.

Focusing on three key areas -energy transition, process efficiency and circular solutions – solutions include adapting repair manuals to improve repairability and the creation of an academy to train more sustainable practices.

Investment fundamental to survival

CEO of LKQ Euro Car Parts Andy Hamilton has assessed the challenges facing repairers in 2024.

He said that continued investment in skills and equipment will be critical to continue serving a rapidly-evolving sector.

Hella to acquire TMD Friction stake in Hella Pagid

Hella has announced it will become the sole owner of Brake joint venture Hella Pagid, which supplies brake systems to the industry.

Hella will acquire the 50 % share currently held by TMD Friction.

Carpenters Group continues Brake sponsorship

Carpenters Group has announced it is continuing to support Brake, the road safety charity, as a corporate partner.

The partnership will help fund Brake’s work supporting road crash victims and campaigning for safe and healthy mobility.

Industry Insights celebrates racing silver

Leicestershire-based Industry Insights Race Team has been named second in class overall for the race season in the Open series of the Classic Sports Car Club (CSCC) end of season awards.

People

Intelligent Motoring has appointed Mike Williams as Head of Business Development.   

Mike Begginton has been appointed as Mazda’s fourth technical trainer.

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Steer Group secures PAS 2060 certification

Steer Automotive Group has achieved PAS 2060 accreditation across all its 98 sites following a combination of operational enhancements and carbon offsetting initiatives.

PAS 2060 covers Scope 1, 2, and 3 emissions.

The group now plans to achieve net zero and carbon neutrality without relying on carbon offsetting by increasing the use of sustainable paint, more green parts in repairs, and using more sustainable energy sources across the business.

Richard Steer, CEO, said: “This accreditation not only strengthens Steer’s clear commitment to sustainability, but it dovetails with the group’s continued focus on new technologies and supporting the repair and maintenance of electric vehicles. Our journey continues and we believe we have the right processes and plans to continue making operational improvements and take on new sustainable projects, with the aim of being carbon neutral without the use of carbon offsets.”

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BEVs drive production surge

Battery electric vehicles made up 40% of all new cars produced in the UK in October, according to The Society of Motor Manufacturers and Trader.

BEV production rose 52% in the month, driving up overall car growth of 31.6% to 91,512 units.

Meanwhile, UK commercial vehicle (CV) production returned to growth last month, rising 47.1% year on year with 12,853 vans, buses, trucks, coaches and taxis entering the market.

Mike Hawes, SMMT Chief Executive, said, “These figures, coming on the back of a series of significant investment announcements, signpost a bright 2024 for the UK automotive sector. Government and industry are committing billions to transform the industry for a decarbonised future. Last week’s publication of an Advanced Manufacturing Plan and Battery Strategy, the announcement of permanent full expensing in the Chancellor’s Autumn Statement and the £2bn commitment government has made to advanced automotive manufacturing, underscore the increasing competitiveness of the UK. Automotive remains one of the country’s most critical industries, delivering jobs, productivity and economic growth across the country.”

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