Warning signs despite strong sales

Sales of both new cars and light commercial vehicles were up in December to cap off a strong year, according to data from the Society of Motor Manufacturers and Traders.

The new car market increased by 9.8% in December and 17.9% for the year to 1.903 million units, while December sales of LCVs surged by 36% to secure annual growth of 21% to 341,455 units.

Battery electric vehicles also continued to perform strongly in both segments. In the car market BEV sales increased to 314,687 new registrations, which is more than 2021 and 2022 combined, while the LCV segment recorded a 21% increase for the year.

Despite these strong figures, there are signs that demand for BEVs is slowing with sales falling in both November and December.

David Borland, EY UK & Ireland Automotive Leader, said, “The disparity between the timing of the ZEV Mandate and the delay to the ICE vehicle sales ban will continue to represent one of the most marked challenges to the UK’s EV transition going forward, as OEMs attempt to provide a more compelling proposition to consumers to make the switch. And with question marks remaining around the residual values of EVs, while the current profitability of EV sales appears stretched, the road ahead will certainly be a complex one.”

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ARC360 News Round-Up – Friday 5 January 2024

Bodyshop briefs

  • Fix Auto Basingstoke is developing a dedicated van and LCV repair centre to sit alongside its existing bodyshop.
  • Steer Automotive Group has acquired prestige repairer Fastlane Paint & Body, which has sites in Guildford, Ascot, Heathrow and Elstree.
  • Northern Ireland-based bodyshop Porters Bodyshop has secured BMW and MINI approval.
  • Fylde Coast ARC has received the Enterprise Customer Service Award for achieving a World Class Quarterly Net Promotor Score for customer repair.
  • East Bilney Coachworks Thetford has received a positive recommendation for transition to BS10125:2022.
  • Shorade UK has acquired DB Auto Repairs and Paint, which will now operate as Shorade Cheltenham.

Industry News

Car sales up for 17th month

New car sales were up 9.8% in December to make it 17 successive months of growth.

According to the Society of Motor Manufacturers and Traders, sales for the year were up 17.9% to 1.903 million units, while 314,687 new EV registrations is a higher total than 2021 and 2022 combined.

Growth for Nationwide Assistance Group

Nationwide Assistance Group has welcomed DJ Spall Recovery, which provides recovery services across the UK, into its group.

Meanwhile, the group has also cut the ribbon on a new Nationwide European Office in Alicante.

IMI updates NOS

The IMI has released draft versions of new Electric and Hybrid Vehicle National Occupational Standards (NOS). It has also developed two new NOS for assessing the condition of EV high voltage batteries and EV conversions.

SYNETIQ tackles HGV emissions

SYNETIQ has announced a new initiative to drive HGV fleet decarbonisation. Working in collaboration with automotive and mechanical engineering masters students at Sheffield Hallam University, it will explore alternative fuels for its fleet.

MIB warns of uninsured driving spike

The Motor Insurers’ Bureau will invest a further £5m in initiatives to get uninsured drivers off the road in 2024 after warning that cost-of-living pressures could see uninsured driving rise this year.

Car Market Overview January 2024

The latest cap hpi market report is predicting that used car values will continue to fall in the first quarter of 2024, but expects values to decrease at a much slower rate than in recent months.

Thatcham Research welcomes new starters

Thatcham Research welcomed 79 learners from 28 employers to its Automotive Academy during the winter.

They have embarked on courses including Vehicle Damage Paint Technician, Vehicle Damage Panel Technician, Vehicle Damage MET and VDA (Vehicle Damage Assessor).

Driverless car set for UK 2026 launch

Transport Secretary Mark Harper believes driverless cars will be on UK roads by 2026. Legislation is going through parliament now and should enable autonomous driving within two years.

Government falls short of charging targets

The government failed to hit its target of having six or more rapid or ultra-rapid electric vehicle chargers at every motorway service area in England by the end of 2023.

According to the RAC, just 46 of the 119 motorway services reviewed had the target number of chargers.

VM news

BYD outsells Tesla for first time

Chinese EV manufacturer BYD outsold Tesla in the last three months of 2023, with 526,000 sales compared to 484,500.

However, Tesla still sold more cars than BYD over the whole year with 1.8 million EV sales compared to 1.6 million.

Landmark birthday for VW Golf

The Volkswagen Golf turns 50 this year, with more than 37 million units sold during the model’s eight generations.

Key partnership in PEM progress

Hyundai, Kia, and Gore have signed an agreement to collaborate on the development of advanced polymer electrolyte membrane (PEM) for hydrogen fuel cell systems.

EVs drive Volvo sales surge

Volvo Cars has reported that global sales rose 15% last year to 708,716 units, with fully electric sales surging 70% to 113,419.

People

  • Martin Smith has been appointed Director at Nova Automotive Group.
  • ABL1 Touch has named Andrew Goodings as Senior Production Manager.
  • Darren Blacklaw has started a new position as General Manager Vertu Retail Repair at Vertu Motors.
  • Lee Croft has been named Group Operations Data Analyst at Komoo.
  • John Coombs has started a new position as Senior Sales Manager at Autoglass.
  • Steer Automotive Group Farnborough has appointed Jay Commander as Manager.
  • Derrick Paton has been appointed Sales Director – Scotland at Morelli Group.
  • Carlac has named Chris Simpson as Business Development Manager.
  • Andrew Pilkington has started a new role as Deputy CEO, Sales & Marketing at disrupter EV brand VINFAST UK.
  • Scott Thompson has been appointed the new President and Managing Director of Toyota (GB) plc.

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ARC360 News – Friday 22 December 2023

Thank you & festive cheer

From all of us here at ARC360, we would like to take this opportunity to thank you for your support throughout 2023. We’re really looking forward to working with you all in 2024 to support the sector ‘gaining ground together’. Our next ARC360 Newsletter is scheduled for Friday 5 January.

If you have anything you would like to see included in 2024, please email: alan.feldberg@iloveclaims.com

In the meantime, wishing you all a Merry Christmas and Happy New Year.

Market Intelligence Report – November/December

ARC360 has published its latest Market Intelligence report in partnership with Trend Tracker. Read more here.

Bodyshop briefs

  • Peggs Accident Repair Centre has achieved BS 10125:2022 certification.
  • Vertu Motors has named John Jones from its Teesside site as Accident Repair Centre Manager of the Year.
  • ChipsAway Glasgow has installed Todd Engineering’s Zeus drive-through solution to enhance operational flow and improve service times.
  • Doseley Motors has announced its Vehicle Manufacture CSAT and NPS 2023 results, scoring 100 NPS from all JLR and VWG respondents. It also achieved five stars from 96% of the respondents on NFU/Vizion Customer Experience feedback.
  • Shoreade UK has won the Business of the Year award at the Paul Avins – Grown Up Business Awards.
  • Halo ARC has passed the 5,000-review mark on Trust Pilot, while still maintaining its 4.9 rating.
  • Wrights Accident Repair Centre has secured BS 10125:2022 certification.

Industry News

Range Rover unveils insurance move

Range Rover has introduced its own comprehensive motor insurance product for customers.

Land Rover Insurance, which ensures repairs are completed by a JLR authorised bodyshop, using only genuine parts, comes with no deposits or interest charges while clients are able to amend or cancel their cover with no fee.

Glasurit extends EcoBalance to commercial vehicles

Glasurit has introduced the EcoBalance portfolio for the commercial vehicle industry with nine products covering the full paint process.

EcoBalance products help save fossil raw materials and are certified to offer a significant reduction in CO2 emissions.

Mirka invests in world-first innovation

Mirka is building an innovative circular grain manufacturing plant in Jeppo, Finland which will reduce its CO2 footprint by approximately 5,000 tons.

Funded by Business Finland, the site will begin producing circular abrasive products by 2026.

R-M unveils new training centre

R-M Global has opened a new state-of-the-art Refinish Competence Training Center in Vantaa, Finland. The new site features the latest training standards and processes.

UK avoids EV tariffs with new EU deal

The UK and EU have agreed to extend trade rules on electric vehicles.

New rules of origin regulations were due to be introduced on 1 January, but that has been put back until the end of 2026, saving manufacturers and customers up to £4.3bn in tariffs and charges.

Cotswold and RWC announce training partnership

Cotsworld Automotive Diagnostics and Training has announced a partnership with RWC Training that will see it support more than 1,000 technicians secure IMI-approved EV/Hybrid certification.

Fix Auto South open for business

The new Fix Auto Leeds South repair centre is now open for business.

The fourth site owned by father and son Stephen and Sam Smith, Fix Auto Leeds South includes two large commercial spraybooths and 10 work bays and will be able to repair 30 vehicles a week.

National ARC continues Progression

National Accident Repair Group has unveiled Progression 2.0, a complete end-to-end solution that tracks the entire repair journey and identifies issues early to minimise delays and reduce costs.

Touchpoints include bodyshop capacity and capabilities and parts availability.

Cary Group enhances sustainable strategy with acquisition

Cary Group will acquire 100% of J Huggins and Son Ltd, a family-owned glass repair and replace business with 17 workshops.

Both operations are part of the National Windscreens consortium.

PartsXchanges adds commercial parts category

Bodyshop marketplace PartsXchange has added truck and LCV parts to its platform.

Customers can now buy commercial parts alongside bodyshop remarketed parts, green parts, dealer parts, and non-genuine parts.

SYNETIQ CEO in line for top Green award

SYNETIQ CEO Tom Rumboll has been shortlisted for Green Leader of the Year in the Yorkshire Leadership Awards.

Winners will be announced on 21 March.

VM News

BMW i5 named Car of the Year

The BMW i5 has been named Carwow ‘Car of the year’ 2024. The i5 isthe eighth generation 5 Series and the first all-electric version of the model.

Mercedes-Benz receives automated light approval

Mercedes-Benz has received a permit to display turquoise-coloured marker lights for automated driving.

The permits were issued in California and Nevada and means Mercedes-Benz becomes the first manufacturer to display special exterior lights during automated driving.

People

  • CEO of Copart Jane Pocock has renewed her membership of the Automotive 30% Club.
  • Paul Reid has been appointed as Scotland Territory Manager at Kamoo.
  • BASF has announced that Markus Kamieth will succeed Martin Brudermüller as Chairman of the Board of Executive Directors in 2024.
  • Vizion Network has appointed Jordan Chinn as Network Manager for Nissan.
  • Mick Walker has been appointed to CCO of Quantum Technical.
  • Derrick Paton has announced that he is leaving Axalta after 27 years. He will step down from his role as EMEA Strategic Account Manager on 29 December.

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ARC360 Market Intelligence: November/December 2023

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Range Rover unveils new insurance product

Range Rover has introduced its own comprehensive motor insurance product for customers.

Land Rover Insurance, which ensures repairs are completed by a JLR authorised bodyshop, using only genuine parts, comes with no deposits or interest charges while clients are able to amend or cancel their cover with no fee.

Available to drivers of Defender and Discovery vehicles too, the service has provided quotes to more than 4,000 customers since October with an average monthly premium of less than £200.

A company spokesperson said, “Customers of luxury cars and other luxury items are experiencing an increase in thefts due to organised criminal activity in the UK. The desirability of our luxury vehicles, coupled with concerns around thefts, has recently led to challenges in obtaining insurance cover for some clients.

“We are fully committed to doing everything we can to address this by adopting a multifaceted approach: from our significant investment in vehicle security, to now providing our own insurance.

“While our new insurance proposition is a key milestone, we want to reassure clients that we will continue monitoring and refining our service so that even more clients can take advantage of it.”

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ARC360 News – Friday 15 December 2023

ILC releases 2024 events schedule

ILC has released its 2024 event schedule highlighting the dates of its annual key events set for the coming 12 months which includes 27 June as the date for 2024’s ARC360 technology focussed conference with other activity dates to follow. Further details to follow early in 2024.

LV= Sole Site Repairer forum sets the pace

LV= General Insurance hosted the latest annual edition of its Sole Site Repairer forum in late November with the key message to attendees: ‘keep doing what you are doing’.

Tesla tops list of most expensive EV repairs

New figures have revealed that Teslas are the most expensive EVs to repair. According to data released by Activate Group and Gecko Risk, who have formed a new partnership to deliver deeper insights into EVs, the average repair cost for an EV over the last four years is just under £2,600.

Eco Balance delivered to commercial vehicles

Glasurit has released its Eco Balance product range for commercial vehicles. Eco Balance enables faster processes and less material consumption, cutting CO2 emissions without compromising on quality.

Storms cause £53m of vehicle damage

The Association of British Insurers (ABI) predicts that insurers will pay out about £53m for vehicles damaged by Storms Babet, Ciaran and Debi.

Its data found that 7,210 vehicle damage claims were made following the bad weather in the UK during October and November.

Lexus tops charts of rising vehicle thefts

LV= has revealed that car thefts increased by 59% from 2021 to 2022 and predicts further rises this year.

Its data identified that Lexus thefts rose 513% from 2021-2023, Toyota thefts were up 103% and Hyundai thefts were up 81%, while theft hotspots included Birmingham, London, Sheffield, Manchester, and Liverpool.

Strategy summary

Wayne Mason-Drust, Managing Director at Accident Express Group, has presented his views on the five unique business models for bodyshops at the latest Trend Track meeting.

They included the Network Dominator, which operates a vast network; the Flex Master, which is more adaptable; the Efficiency Expert, which focuses on streamlined operations; the Independent Maverick; and the Mobile Maestro.

Ofgem launches consultation around services and costs

Energy regulator Ofgem has launched a statutory consultation on proposals to ensure businesses get reliable service. It is also seeking more clarity on the costs being paid to third party energy brokers.

Bodyshop Briefs

  • Gemini Accident Repair Centres has been named ‘Winner’ for the Best Nationwide Vehicle Repairs Group 2023 in the Midlands Enterprise Awards 2023.
  • Chaplane Accident Repair Centre has achieved BS10125:2022 accreditation.
  • All nine of Fix Auto UK’s wholly owned repair centres have successfully gained their PAS2060 accreditations. They are Fix Auto Barnsley, Fix Auto Colwyn Bay, Fix Auto Crawley, Fix Auto Castleford, Fix Auto Daventry, Fix Auto Henley-on-Thames, Fix Auto Liverpool South, Fix Auto Newport and Fix Auto Paignton.
  • Activate Accident Repair Sunderland and Newcastle has secured BS10125:2022 certification.

Citroën and BASF unveil new sustainable concept car

Citroën has worked with BASF to create a concept car that pushes back the boundaries for sustainable production.

JLR announces digital deal with Tata

JLR has announced a new partnership with Tata Communications to support the efficient development of its next-generation vehicles.

It will deploy Tata’s cloud-based technology to connect all its 128 global sites, providing AI-powered and real-time data capturing, monitoring and analysis to improve production line performance.

Stellantis supports start-ups

Stellantis has recognised 11 new technology start-ups as part of its second annual Stellantis Venture Awards. The awards identify and then support the continued development of innovations in customer-focused technology.

Fisker opens Milton Keynes site

American EV company Fisker has opened a new site in Milton Keynes and is now inviting customers to book a test drive.

ARC360 Podcast 32: Mental Health Matters

In this episode we speak with Carl Norton, Regional Business Manager at Fix Auto UK and, perhaps more relevant to this conversation, the man behind the network’s Mental Health First Aid programme.

Catch up on podcasts

For the full back catalogue of ARC360 podcasts including conversations with Thatcham Research’s Dean Lander, Chartwell’s Chris Brightmore, and Martin Brown of Repairify click here.

People

  • Tom Hart has been appointed Claims Sales Director UK and Ireland at Solera Audatex.
  • Direct Line Group has named Jamie Brown as Senior External Automotive Engineer.
  • Komoo has appointed James Duffin as Northern Territory Manager.

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Ofgem launches consultation around services and costs

Energy regulator Ofgem has launched a statutory consultation on proposals to ensure businesses get reliable service.

It is also seeking more clarity on the costs being paid to third party energy brokers. 

The consultation will lead to a new set of rules for suppliers to ensure they deliver good customer service and greater clarity around costs. It includes proposals to expand existing rules on Standards of Conduct to all businesses, and expand rules around transparency on what consumers are paying for Third Party services to all business consumers.

Tim Jarvis, Director of Markets for Ofgem, said, “Businesses are no different from any energy customer and should be able to expect excellent service and fair prices. However, we have heard from too many businesses, particularly small and medium sized ones, that this isn’t always the case.

“These proposals will ensure better deals, better protection and more clarity for businesses – so they have the best chance of thriving at this difficult time.” 

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Tesla tops list of most expensive EV repairs

New figures have revealed that Teslas are the most expensive EVs to repair.

According to data released by Activate Group and Gecko Risk, who have formed a new partnership to deliver deeper insights into EVs, the average repair cost for an EV over the last four years is just under £2,600.

By comparison, average repair costs for Teslas exceed £3,000.

Mercedes-Benz (£2,996) and BMW (£2,938) were the second and third most expensive EVs to repair, while Volkswagen’s were the cheapest with an average repair cost of just over £2,300.

The jointly produced data also found that there are now almost 920,000 EVs on UK roads, with Tesla the most popular with 180,000 registered vehicles.

Hannah Wilcox, CEO of Activate Group said, “We recognise the significant impact EVs are having on our industry and have placed a strong focus on ensuring high levels of EV capability across our UK repair network. It’s encouraging to see that EV repair costs have remained relatively stable despite a significant increase in demand as the number of EVs on the road rises.”

Commenting on the partnership with Gecko Risk, Pete Thompson, Director of Product at Activate Group added: “Our product roadmap is built around a data-driven, customer-focused approach to the big changes in our industry. We know fleets and insurers are developing their AFV strategies, and we’re delighted to partner with Gecko Risk so that both us and our customers can benefit from the rich insights within the platform.”

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ARC360 News – Friday 8 December 2023

ARC360 Podcast 32: Mental Health Matters – Carl Norton, Regional Business Manager, Fix Auto UK

In this episode we speak with Carl Norton, Regional Business Manager at Fix Auto UK and, perhaps more relevant to today’s conversation, the man behind the network’s Mental Health First Aid programme – which has already surpassed training over 100 colleagues across the network.

The future in focus: Managing ADAS

The rise and rise of ADAS has placed a huge strain on skills in vehicle repair. With demand only growing, correct diagnostics and calibration is becoming absolutely critical to the sector.

Here, as part of ARC360’s Future in Focus editorial theme, Phil Peace, Managing Director (SVP) International, Repairify, considers the implications of widespread adoption of ADAS and how Repairify is helping to future-proof the industry.

Copart celebrates Carbon Literacy gold

To mark Carbon Literacy Action Day, Copart has announced that it has achieved a Carbon Literacy Gold Accreditation with over 50% of its workforce now certified.

The Carbon Literacy Project awards this accreditation to companies that maintain a substantial proportion of their workforce as carbon literate.

Government unveils ZEV Mandate targets

The Department for Transport has revealed plans to ensure all cars sold in the UK are zero emission by 2035.

The new Zero Emission Vehicle (ZEV) Mandate requires 80% of new cars and 70% of new vans sold to be zero emission by 2030, rising to 100% by 2035. Meanwhile, from next year, 22% of all cars sold must be zero emission.

NBRA/VBRA discuss pricing with GT Motive

The NBRA/VBRA has sought clarity from GT Motive around its pricing strategy for 2024.

It hopes to be able to share outcomes of its discussions with the wider industry to enable bodyshops to plan ahead for any potential price increases.

ACG appoints Budsworth as MD

Accident Credit Group (ACG) has named Ian Budsworth as new Managing Director.

Ian has been with the company for four years as Operations Director, leading the company through a period of significant growth.

SYNETIQ considers green parts inflation

Following up questions posed by delegates during October’s Exclusive Motor Claims Conference, SYNETIQ has addressed the availability and price of green parts as well as EV battery recycling.

Ben taps into Christmas spirit with new film

Ben is hoping a new short film will help it to raise upwards of £300,000 over Christmas for struggling families.

Based on supermarket TV adverts, the film uses the tagline ‘When you give a little, we can change a lot.’ and focuses on a family who are struggling to make ends meet.

It is now calling on those in the industry to share the film and donate as much as they can to help it provide life-changing support for automotive families.

Fix Auto UK welcomes RDB to network

Fix Auto will again operate in Luton after it was announced that RDB UK will join the network as Fix Auto Luton.

The business, owned by Hassan Khan, has moved into a new site in New Town Road and is on track to secure BSI 10125 accreditation.

Euro NCAP identifies new weight issues

Euro NCAP’s latest safety release has identified a worrying trend for heavier, more powerful cars that pose a greater risk to other drivers.

It reviewed the Volkswagen ID.7, the BMW 5 Series, Mercedes-EQ EQE SUV, BYD TANG, Kia EV9, XPENG G9, VinFast VF8, smart #3, BYD SEAL-U, Honda ZR-V, and the Hyundai KONA, with only three weighing less than two tonnes.

Gecko reveals EV repair times and costs

Gecko, a powerful alternative fuel vehicle data platform, has revealed that there were 940,687BEVs in the UK as of the end of November, with average repair times of 25 days and average costs at £2,591.

ADAS undervalued by more than half of drivers

A new IMI report, Understanding the Knowledge Gap, has revealed that only 47% of motorists see ADAS calibration as a vital job and only one in five can identify ADAS features in their vehicle.

Stellantis and Ample agree EV deal

Stellantis has announced a new deal with Ample that could enable EV drivers with depleted batteries to be back on the road inside five minutes.

As part of the deal, Stellantis will pilot Ample’s modular battery swapping solution, which includes swapping low batteries with a fully charged one.

BMW Group upgrades roadside assistance service

BMW Group UK is working with Allianz Partners to introduce 72 new state-of-the-art service vans as part of a major upgrade to its Roadside Assistance Programme.

National Windscreens announces ADAS exchange

National Windscreens invited 10 technicians from Sweden to its UK centres on a two-week knowledge sharing exchange with Cary Group.

Technicians shared ADAS experience and practices from both countries.

New car sales approach 2019 levels

The Society of Motor Manufacturers and Traders has reported that new car sales in November were just 96 units lower than the same month in 2019.

Its figures revealed that sales rose by 9.5% in November to reach 156,525 units, with growth driven by fleets, where registrations rose 25.4% to account for 93,049 units and 59.4% of the market.

Meanwhile, hybrid electric vehicles (HEVs) and plug-in hybrid vehicles (PHEVs) grew by 27.8% and 55.8% respectively, while the light commercial vehicle (LCV) market grew by 12.7% in November to 27,433 units.

Audatex responds to NBRA price queries

The NBRA/VBRA has been in close dialogue with Solera/Audatex about its proposed 8.5% price increases.

It said that Chris Wright, the Vice President for North Europe, has provided valuable insights into the decision, explaining that the company is navigating double-digit price rises of its own from industry suppliers.

Bodyshop Briefs

iRG Hereford has moved to a new location in Rother was industrial Estate. It completed the move over a single weekend.

Castle Coachworks has been named an approved repairer for American EV manufacturer Fisker.

Komoo Middlesbrough has achieved BS 10125:22 certification.

Ipswich Accident Repair Center has secured Tesla approval.

Doseley Motors has passed its BMW/MINI audit.

People

EV Bodyshops has promoted George Thurman from the role of Admin Manager to Business Development Manager.

Euro Car Parts has announced that Kevan Wooden will become CEO of the LKQ UK & Ireland group of companies. Current CEO Andy Hamilton will become Senior Vice President of LKQ and President and Executive Managing Director of LKQ Europe.

Sarah Hirst has been appointed Accident & Repair Services Director UK&I – Core &Volume -Davies Group.

The Institute of the Motor industry (IMI) has appointed both Julia Muir Hon FIMI, founder of the Automotive 30% Club, and Robert Forrester, Chief Executive and co-founder of Vertu Motors plc as Vice Presidents.  

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New car sales approach 2019 peak

The Society of Motor Manufacturers and Traders has reported that new car sales in November were just 96 units lower than the same month in 2019.

Its figures revealed that sales rose by 9.5% in November to reach 156,525 units, with growth driven by fleets, where registrations rose 25.4% to account for 93,049 units and 59.4% of the market.

Meanwhile, hybrid electric vehicles (HEVs) and plug-in hybrid vehicles (PHEVs) grew by 27.8% and 55.8% respectively, while the light commercial vehicle (LCV) market grew by 12.7% in November to 27,433 units.

Mike Hawes, SMMT Chief Executive, said, “Britain’s new car market continues to recover, fuelled by fleets investing in the latest and greenest new vehicles. With car makers gearing up to meet their responsibilities under new market legislation, and COP28 currently underway, now is the time to take sensible steps that will multiply that economic growth and minimise carbon emissions. Private EV buyers need incentives in line with those that have so successfully driven business uptake – and workable trade rules that promote rather than penalise the transition.”

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