ARC360 News – Friday 15 September 2023

ARC360 and ILC supports Work Wellfest event

ARC360 and ILC have joined forces with Corporate Partners Entegral and Gemini Accident Repair Group to launch Work WellFest across the vehicle accident repair and motor claims sectors.

The virtual wellbeing festival has been created to coincide with World Mental Health Day on Tuesday 10 October 2023 and will feature a cross-section of virtual events designed to meet the needs of all colleagues and industry peers.

Key influencers provide claims insights

Three key influencers from within insurance claims will provide their thoughts on the latest in motor claims at the Exclusive Motor Claims Conference (EMCC) on Thursday 5 October.

Sarah Lang, Head of Claims Solutions, Admiral Insurance; Charmaine Pattenden, Head of UK Claims, INSHUR; and Dave Thompson, Claims Director, Tesco Insurance will each provide their unique insights on the latest developments within the UK’s motor insurance claims sector touching on areas such as data insights, inflation challenges, and future opportunities. 

Repairify set for Equip Auto

Repairify will showcase its diagnostics and calibration technologies at Equip Auto, which takes place in Lyon from 28-30 September.

NBRA unveils Green winners

The National Body Repair Association has announced the winners of the Greener Bodyshop Awards.

The awards, which celebrate those businesses who have made great strides towards reducing their carbon footprint and showing environmental responsibility, were held at Alton Towers on 14 September.

Date set for dedicated AFV training course

Park Lodge International and Jeff Mack Consultancy are hosting an IMI-approved course to help anyone involved with alternative-fuelled vehicles handle them safely.

The eight-hour Alternative Fuelled Vehicle – Fire & Safety in Response, Recovery, Investigation and Examination course is aimed at insurance assessors, first responders, recovery agents and repairers.

Furness in the hot seat

Accident management specialist Activate Group has named Adrian Furness as new Managing director of its Motor Repair Network business.

Furness joins from Covea, where he was CEO.

Gemini recognised for apprenticeship success

Gemini ARC was presented with itsTop 100 Apprenticeship Employers 2023 certificate at the House of Commons.

The event celebrated the highest-ranked apprenticeship employers in the UK.

Team UK strikes gold in Gdańsk

Team UK scooped nine medals at the Skills Olympics in Poland. The competition saw elite apprentices and young professionals from 32 countries compete across 42 different disciplines.

The UK team, mentored by WorldSkills UK, took one gold and two bronze medals, plus six Medallions for Excellence.

Motofix secures EV Ready status

Motofix Accident Repair Centres has achieved EV readiness after completing Thatcham Research’s EV Ready training programme.

EV Ready equips everyone within the workforce with the necessary skills and knowledge to handle EVs.

Automotive vacancy rate 34% higher than UK average

The IMI has revealed in its latest Automotive Labour Market Briefing that there are 24,000 vacancies in the UK automotive industry.

This is down from 26,000 at the start of the year, but the industry’s vacancy rate is still 34% higher than the UK average.

AutoRaise Rally hailed a triumph

The AutoRaise Rally, which took place over three days last week, has been hailed as a huge success.

Among the winners, Gemini ARC’s beetle was named Best Designed Car, Copart’s Rolls Royce Ghost was Best Liveried Vehicle, while Synetiq’s Vikings were named Best Dressed.

The Tyne is right for Lloyd Motor Group

Lloyd Motor Group is set to open its fourth site in Newcastle and 34th across the north of England and southern Scotland.

The 10,808 sqft site has been acquired from Cazoo and when it opens later this year will operate as a used car retailer and vehicle preparation centre.

IMI supporting government-led EV inquiry

The IMI is supporting the government’s inquiry into the challenges of adopting EVs ahead of the 2030 ban on the sale of new petrol and diesel vehicles.

The inquiry, which is seeking responses from industry stakeholders and drivers, is examining the costs and benefits of transitioning to EVs as part of the government’s net zero ambitions.

Chartwell champions good mental health

General Manager at Chartwell Lou Lawes has been awarded the Mental Health Awareness First Aider Certificate.

He is one of eight colleagues to achieve the certification, underling the company’s commitment to staff wellbeing.

Thatcham Research welcomes self-driving report

Thatcham Research has welcomed the House of Commons Transport Committee’s self-driving report, which addresses insurance, government policy and consumer adoption.

Vehicle technology specialist Tom Leggett said, “It encourages the government to embrace self-driving technology cautiously and gradually, ensuring that the focus is on safe implementation, legal clarity and public acceptance. This can only be achieved by a unified approach by vehicle manufacturers, government and insurers.”

New EV gigahub unveiled in Birmingham

The UK government has unveiled a new EV charging gigahub in Birmingham that can charge 180 vehicles at the same time.

The Chancellor of the Exchequer, Jeremy Hunt, said, “The ground-breaking site will be a major transport hub for the future and marks a significant step in our rollout of electric vehicle charging infrastructure across the country.”

GT Motive partners with OEC

GT Motive has announced a new partnership with OEC to provide its customers with access to competitive OE parts from the VISION collision platform.

BMW going all-electric in Oxford

BMW Group is investing more than £600m in its Oxford and Swindon sites to transform them into EV production factories.

The Oxford plant will build the MINI Cooper 3-door and the compact crossover MINI Aceman from 2026, with a view to making production exclusively electric by 2030.

MTI unveils hydrogen training portfolio

The MIRA Technology Institute has announced a raft of new courses to promote awareness and understanding of hydrogen fuel cells and their application.

Courses include The Impact of Hydrogen HGV, Understanding Hydrogen HGV, Hydrogen Fuel Cells and their Applications, and IMI Level 1 Hydrogen Vehicle Awareness.

Core blimey

ITAS Core is set to reveal its latest update, which will see the management tool adapted for all mobile devices.

Easily connected to other ITAS software, it also offers advanced data security protocols and deeper analytics to provide users with even deeper insights, enabling data-driven decisions.

Autotech Group set for Peak challenge

Autotech Group’s Stephen Hughes, Mark Armitage, and Laurence Abbott will support industry charity Ben by joining The Garage Hive Peak District Hike, which will cover 19.3km with a 713m elevation gain on 11 October.

New regulations could catch industry napping

The automotive industry is unprepared for new, United Nations-backed vehicle safety regulations that will come into force next July.

The regulations address pollution, safety systems and automated and connected vehicles, but a new survey found that 42% of respondents do not have a plan in place to meet them, with 63% admitting they were ‘not very involved’ in preparations for the new rules.

A day in the life of an FNOL technician

INSHUR has highlighted the critical role its FNOL technicians play in delivering excellent customer service and ensuring repairs are ‘right first time.’

It says that gathering as much information as possible is a priority, along with continued communication with the customer throughout the process.

Ezi Methods finalists confirmed

The 20 finalists competing in the Ezi Methods Industry Golf Challenge for the honour of being best golfer in the vehicle repair sector have been confirmed.

They will tee-off at the prestigious Old Thorns Golf Club in Hampshire on Wednesday, 27 September, after securing their places during qualifying rounds hosted by CAPS, Stellantis, Morelli and Fix Auto UK.

People

David Punter has been named Chief Executive Officer at iSalvage.

The Institute of Automotive Engineer Assessors has appointed Philip Briggs as President-Elect and Press Officer.

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ARC360 News – Friday 8 September 2023

Mirka publishes sustainability report

Mirka is publishing its 2022 Sustainability Report, highlighting the progress it has made towards achieving a net zero future.

Supported by £26m funding from Business Finland, it has achieved a 56% reduction in scope 1 and 2 emissions at its Finnish production sites.

Steer Automotive Group announces C&C acquisition

Steer Automotive Group has accelerated its expansion strategy with the acquisition of C&C Vehicle Services.

C&C has sites in Oldham, Chesterfield, Coventry, Sunderland and Wolverhampton.

AutoRaise Rally underway

More than 30 vehicles lined up on the grid for the start of the AutoRaise Rally this week.

The Rally, which tours East Anglia, Norfolk and Cambridgeshire, is hoping to raise more than £150,000 for the charity, which was set up to support apprenticeships entering the industry.

Soaring repair costs drive up motor claims

A 46% rise in repair costs in the last year has driven a 29% increase in motor insurance payouts.

According to figures released by the Association of British Insurers, repair costs soared to £1.5bn between April to June, contributing to motor payouts of £2.5bn in the second quarter. This is 29% more than the £2bn paid out in the same quarter last year.

Toyota Hilux sets hydrogen benchmark

Thatcham Research has hailed Toyota’s prototype hydrogen fuel cell variant of its Hilux pick-up as a benchmark in sustainable vehicle design strategy.

The pick-up was developed as part of the Toyota Motor Manufacturing-led project, a collaborative effort to pioneer zero-emission technology in the commercial vehicle market.

AA warns against overloading

The AA has warned drivers of the risks of overloading their cars, with motorists packing their vehicles for holidays abroad and helping students move to universities.

It says that overloaded cars can wear tyres and lead to a loss of control.

Lexus leads in Euro NCAP safety tests

Toyota’s first globally available all-electric executive model has passed all Euro NCAP safety tests.

The Lexus RZ was rated good for all-round crash protection for occupants of all ages and sizes, and comes equipped with the latest crash avoidance systems.

UK’s first EV charging charter published

Electric vehicle and renewable energy campaign group FairCharge has created the UK’s first charter for electric vehicle (EV) public charging.

Developed in partnership with the RAC, the charter aims to improve the reliability, transparency, accessibility, and usability of the UK’s charging network.

UK’s first all-electric plant up and running

Stellantis has begun production of electric vehicles at Ellesmere Port, the first UK plant dedicated to EV production.

Following a £100m investment, the site will produce the Vauxhall Combo Electric, Opel Combo Electric, Peugeot e-Partner, Citroën ë-Berlingo and the Fiat E-Doblò, with passenger cars also being manufactured from 2024.

RWC Training launches IMI-approved EV course

RWC Training is now IMI-approved to deliver a new Electric Vehicle Technician Accreditation.

Tailored to suit bodyshop technicians, the course builds on Level 3 EV Qualification.

New car sales up a quarter

The Society of Motor Manufacturers and Traders has reported that new car sales grew 24.4% in August with 85,657 new vehicles registered. However, this remains 7.5% below pre-pandemic levels.

Meanwhile, the LCV market was up five per cent to units.

Fix makes it six with Arenacross

Fix Auto UK has secured its Presenting Partner status for both the 2023/2024 Arenacross British Championship and the all-new Arenacross Festival.

The debut Arenacross Festival – or AX Fest as it is known – takes place at the spectacular Bolesworth Castle in Cheshire later this month (15-17 September) as the first round of the new Arenacross season, with full dates for upcoming British Championship set to be announced soon.

People

Hannah Sheehan, Director of the Skills Journey Directorate at the Department for Education, has been appointed the Official Delegate for WorldSkills and WorldSkills Europe.

The Institute of the Motor Industry (IMI) has named Sally-Anne Hodder as Head of Equity, Diversity, Inclusion & Belonging.

Auto Windscreens has appointed Stephen Mallon as Finance Director.

The Automotive Council has appointed Adrian Hallmark, Chairman and CEO, Bentley Motors, as Industry co-Chair, while Arun Srinivasan, Head of Bosch Mobility in the UK, has been named Industry Deputy co-Chair of the industry-government partnership.

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ARC360 News – Friday 9 May 2025

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The generation of vehicle repairer

The evolution of the automotive aftermarket is not slowing down, with every repairer having to reassess processes and priorities to future-proof their businesses. Here, partners Enterprise Rent-A-Car and Repairify share their insights into how the changing landscape is impacting the sector in terms of technology, training and partnerships.

Nick Sweetman, AVP Vehicle Repair & Service Operations for UK & Ireland at Enterprise Rent-A-Car:

“The past few years have seen a new generation of repairers come to the fore and it bodes really well for the future. It will be exciting to see how the industry progresses into 2024 and beyond.

“Bodyshops, whether independents or groups, are more willing than ever to move consistently forward and accept the changes of a shifting industry. There’s a wealth of new information and technology out there that will help them fix vehicles more efficiently and they’re willing to embrace it all.

“In our own repair network, we’ve upgraded our requirements for vehicle scanning and diagnostics pre- and post-repair, and our partners are more than willing to access OEM technology over Wi-Fi and Bluetooth and work to OEM standards.

“This has led to a change in the skills the businesses are looking for during recruitment. Although every repairer still needs paint sprayers and panel beaters, many also now look for technology and programming skills. These capabilities help technicians with calibrations and for dealing with increasingly complex vehicles with an array of sophisticated onboard technology.

“We’ve also seen how repairers know what they want to be and are increasingly willing to specialise. Rather than trying to do it all, we’ve seen bodyshops focusing on particular areas such as manufacturer-approved repairs, insurance repairs, cosmetic repairs and even EV-only repairs. It’s helping them build a more focused and higher-quality skillset.

“The new generation is equally thoughtful in their approach to mobility. With the challenges facing the traditional courtesy car model, many repairers are looking for new approaches that make the process better while still maintaining the quality of the customer experience. New initiatives such as access to hourly automated rental are gaining more interest.”

Martin Pinnell-Brown, Managing Director, Repairify Innovations:

The successful repairers of the future will be those who embrace technology and training for staff to address the skills shortage. 

Employers have to invest in apprenticeship programmes and training to attract young people to the industry and in training and incentive schemes to look after and retain their employees.

Management will also need to value staff more to retain employees. Technicians will need to be computer literate, while specialist, dedicated EV technicians will be commonplace in the future as EVs will dominate the car parc.

When it comes to technology, bodyshop owners needs to follow manufacturers’ developments and vehicle technology trends. Ten years ago it was aluminium, tomorrow it could be composite materials. 

Today, they need to embrace advancements in ADAS technologies and hybrid and electric vehicles. They need to invest in suitable equipment to perform calibrations correctly to OEM standards. At Repairify, we are working closely with collision and repair centres to help them understand the opportunities presented by ADAS repairs. Where they have not yet made the investment, we are introducing them to our choice of mobile and remote services, which will enable them to perform complex tasks at an affordable investment that will allow them to retain profitable business inhouse.

We are also aiming to increase the number of mobile technicians in our network that visit shops to advance our technology and help them to maximise the business opportunities presented by ADAS. 

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ARC360 News – Friday 1 September 2023

Copart expands Disability Adaption training

Copart has underlined its Copart Cares commitment by announcing plans to extend Disability Adaptations and Awareness Training to all colleagues.

AFV training date announced

Park Lodge International and Jeff Mack Consultancy will be hosting its unique Alternative-Fuelled Vehicles Post-Accident & Investigation Training course at Morelli Eyebox, Coventry, on 21 September.

The IMI-approved seven-hour course has been developed to help everyone from first responders to insurance investigators and recovery agents identify and manage the post-accident risks associated with alternative-fuelled vehicles.

Car production enjoys July spike

Car production in the UK soared by 31.6% in July to 76,451 units. However, this remains 29% below pre-pandemic levels of July 2019.

The Society of Motor Manufacturers and Traders revealed that production of battery-powered vehicles increased by 74% to 30,180 units while commercial vehicle output was up 9.3% in July to 8,853 units.

Cougar leads LV= CSI scores

Luton-based Cougar Accident Repair Centre topped the LV= network CSI feedback charts in July.

Finesse expansion continues with third site

Bracknell-based Finesse Accident Repair Centres is opening its third site next month.

The17,500 sqft workshop will be the largest in the group and is currently recruiting for a number of positions.

RWC unveils new training site

Milton Keynes-based RWC Training has opened a new 10,000 sqf training centre.  

The site includes dedicated AFV and ADAS zones as well as eight welding bays to offer customers bespoke training and assessments across all bodyshop needs.

Auto Windscreens trials HVO-powered vans

Auto Windscreens has launched a new trial to power its fleet vehicles with hydrotreated vegetable oil (HVO).

The vans can operate on both diesel and HVO without requiring any modification.

Warning signs on the path to mass EV adoption

A new blog by S&P Global Mobility has warned of a raft of potential problems that could come with mass EV adoption.

It says the supply chain could face significant disruption as a result on an over-reliance on Chinese production, while cost and a shortage of charging infrastructure could also result in poor driver experience.

JLR to cut freight emissions by 84%

JLR will cut CO2e emissions of its UK road freight fleet by 84%, or 8,433 tonnes, by transitioning to a combination of battery, Bio-CNG and Hydrogenated Vegetable Oil powered HGVs.

The new fleet will be operational by next April.

Mitchell data reveals rising EV repairs in North America

Electric vehicle repairable claims frequency rose to 1.49% in the US and 2.64% in Canada in the second quarter, up 0.36% and 0.23% respectively on the first quarter.

This is according to data released by Mitchell, which also revealed that EV repair costs continue to exceed those of ICE automobiles, £765 higher on average in the US and £1,056 in Canada.

New car sales still upwards mobile

The latest monthly Car Market Overview from cap hpi has revealed a strong uptick in new car sales in July, while the used car market continues to struggle as prices remain high.

It reported that 143,921 new cars were registered in the month, an increase of 28.3% over last year. This makes a full 12 months of growth for the market.

People

Direct Line Group is appointing Aviva UK and Ireland CEO Adam Winslow as new CEO.

Aviva UK and Ireland has named Aviva Canada CEO Jason Storah as new CEO. He will take up his role in quarter one 2024.

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ARC360 News – Friday 9 May 2025

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ARC360 News – Friday 25 August 2023

What an EV future might look like

While there remains some negativity towards electric vehicles and some doubt that they will own the future exclusively, EV Bodyshops and The Novo Group have proven that whatever challenges the technology presents can be overcome.

Adam Thurman, Managing Director, EV Bodyshops, and James Allenby, Managing Director, The Novo Group, took part in a session, What an EV future looks like, at ARC360’s specialist EV event, The EV-olution, at the Manufacturing Technology Centre, Coventry.

Copart Ecologi milestone

Copart has underscored its Plan-Net-Zero commitment by planting more than 1,000 trees as part of the Ecologi platform.

The trees have been planted in the UK, Kenya, Madagascar, Mozambique, Tanzania, Senegal, and Ethiopia.

AEG update

Audatex has announced its latest AudaEnterprise Gold data release, which adds 99 new and updated model sheets to its vehicle database.

Alongside cars and motorbikes, these also include a large number of HGV commercial vehicles, with labour times, part numbers and paint and material costs now available.

Finalists revealed for Greener Bodyshop Awards

The NBRA and VBRA have announced the finalists for the fourth Greener Bodyshop Awards, which take place on 14 September.

The award categories are Greener Bodyshop Award, Bodyshop Staff Wellbeing Award, Environmental Innovation Award, Diversity and Inclusion Award, Outstanding Support for Bodyshop Award, Carbon Footprint Award, Carbon Footprint Year-on-Year Improver Award, Charity Award, Pride of Bodyshop Award and NBRA Special Award.

Colleagues take on Tour de Mind charity ride

A group of seven automotive and insurance professionals will ride 1,185 miles from Oxford to Spain to raise money for mental health charities Mind and Young Mind.

Taking part in Tour de Mind are Victoria Turner, Pablo Linares Lopez, Martyn Rowley, Mark Stuart, Lee Wallbank, Chace Gittings, Kelly Clarke, Martin Anderton and Tim Pepper.

Engines rev up for AutoRaise Rally

Contestants are revving up for the start of the AutoRaise Rally, which will follow a route through East Anglia and the Lincolnshire Wolds from 7-9 September.

Among those taking part are Ian Brown and Steve Warwick from Solera Audatex, who will drive a Mini Cooper being reconditioned by apprentices as James Alpe repair centre.

Yoga and Ageas extend partnership

Online broker Yoga Insurance is now offering Ageas van insurance to its customers. Yoga and Ageas already have a partnership in place to provide private car insurance to customers.

LTN’s impacting recruitment and retention

Low Traffic Neighbourhoods are having a negative impact on recruitment, staff retention and vehicle logistics.

That is according to Matt Boscott, Manager of Motofix Oxford, who was speaking at the group’s half-year review.

Repairers setting the standard

Underlining the industry’s commitment to safe repairs and outstanding service, four more bodyshops are celebrating passing the BS 10125 vehicle repair standard.

They are Sunderland-based C & C Vehicle Services, Fix Auto UK Litchfield, Motofix Accident Repair Centres in Cirencester, and Wolverhampton-based Hodson and Son.

UK-first for D Gawthrope ACR

Yorkshire repairer D Gawthrope ACR has become the first Mercedes-Benz MirrorCam calibration centre in the UK after installing the Haweka AXIS4000 wheel alignment system and CMC4000 Chassis measuring system.

‘There’s More to Motor’

The Institute of the Motor Industry (IMI) is launching a social media campaign to attract new talent to the industry by highlighting the career opportunities available to school leavers, graduates and those changing careers.

‘There’s More to Motor’ will see those already working in the sector sharing their career experiences.

Car Care Plan acquires Verex

Verex Insurance Services and Verex Assistance have been acquired by Car Care Plan after entering into administration on 18 August.

Car Care Plan will take over all services previously provided by Verex.

Polestar registrations soar by 174%

Polestar is the fastest growing car brand in the UK in the first seven months of the year.

Registrations have soared by 174% compared to 2022, with more than 20,000 Polestar 2 models now on UK roads.

GM to introduce V2H charging tech to EVs

General Motors has announced it will introduce vehicle-to-home (V2H) charging technology to electric vehicles by 2026.

The 2024 Chevrolet Silverado EV RST will be the first model to receive the technology, followed by the 2024 GMC Sierra EV Denali, 2024 Chevrolet Blazer EV, 2024 Chevrolet Equinox EV, 2024 Cadillac LYRIQ and the Cadillac ESCALADE IQ.

Entries open for Self-driving Industry Awards

Entries for the inaugural Self-driving Industry Awards are now open.

Presented by Cars of the Future, the awards recognise excellence in the following categories: Hardware, Software, V2X, Design, Aftermarket, Insurance, Legal, Research, Testing, and Trust.

FMG to cut ribbon on new site

FMG Repair Services has announced it will open a new 24,000 sqft flagship repair centre in Hoddesdon, Hertfordshire.

The company’s 65th UK site will open next month and take the group’s annual repair capacity to beyond 100,000 vehicles.

Father and son announce fourth Fix Auto UK site

Fix Auto UK franchisees Stephen and Sam Smith will expand operations with their fourth site.

Fix Auto South Leeds, a new 10,000 sqft repair centre, is expected to be operational by the middle of next month, joining the father and son’s existing sites Fix Auto Leeds North, Fix Auto Keighley and Fix Auto Bradford South.

People

Lee Berrell has been named Head of Product, Performance and Motrio at Renault Group.

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What an EV future might look like

While there remains some negativity towards electric vehicles and some doubt that they will own the future exclusively, EV Bodyshops and The Novo Group have proven that whatever challenges the technology presents can be overcome.

Adam Thurman, Managing Director, EV Bodyshops, and James Allenby, Managing Director, The Novo Group, took part in a session, What an EV future looks like, at ARC360’s specialist EV event, EV-olution, at the Manufacturing Technology Centre, Coventry.

They explained how their businesses had been established specifically for the EV market and the growth they have achieved in recent years shows that it is possible to manage EVs without compromising on customer service or profits.

Adam said, “EV Bodyshops opened two years ago as a dedicated EV repairer in north London. We don’t have EV bays, we are an EV workshop with trained technicians and strict processes. We have WiFi around the whole building to enable software updates and everyone in the business is a first aider because safety has to come first.”

Meanwhile, to protect the customer journey, if and when the vehicle goes to one of its dealer partners, EV Bodyshops has service level agreements in place to ensure that work begins within 24 hours.

Adam said, “We want to control the customer journey. We can do that when the car is in our workshop, but often you’ll find that once it goes to the dealership it disappears for a week or two. So we have SLAs in place to ensure that doesn’t happen. It’s just about doing things a little differently.”

Growth

Meanwhile, The Novo Group was established in 2015 as the UK’s only accident manager focused solely on EVs. It has since expanded its services and now offers motor insurance, claims management and repair services, while also operating its own fleet some 200 vehicles.

James said, “The industry is still quite negative towards EVs – insurers think they’ll catch fire and are expensive to repair. But when you’re working with them on a day-to-day basis you realise that a lot of the costs and inefficiencies are not down to the car or a lack of repairers, but with insurers themselves. We’ve been using a one-size-fits-all claims model for 30 years and it doesn’t work anymore.

“I think EVs represent a fantastic opportunity to make a sizeable change within the industry, and we know it can work because we’ve been through the pain points and have solutions, we’ve dispelled a lot of the myths and have the data to back it up, but we need to collaborate more. We’re still quite siloed.”

Batteries

Joining them in the session via video link was Raul Yustesepulveda, Global Account Manager – Battery Recycling, BASF.

He explained that a sustainable EV future will depend on battery production, and how BASF is developing its closed loop vision in battery supply and recycling.

Raul said, “BASF has a tradition of creativity and innovation towards the challenges society is facing. The biggest challenge we have in front of us now is sustainable e-mobility. BASF wants to be part of the solution so we have created a business, BASF Battery Recycling, to power a net zero future for e-mobility.”

He explained that end-of-life battery and cell recycling not only secures a sustainable supply of raw materials but also means BASF exceeds regulations such as the EU Battery Regulation, which will come into force in 2025 and stipulates that all automotive batteries need to be collected and treated.

Already established in Asia and America, BASF Battery Recycling is quickly expanding capacity in Europe and by 2030 Raul expects there to be 50 production factories on the continent able to handle and recycle a million tonnes of battery waste.

He concluded, “Battery recycling is crucial to the future and we are able to offer this service to our customers now.”

EV-olution was held with the support of sponsors Thatcham Research and Control€xpert, as well as Corporate Partners and Partners.

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ARC360 News – Friday 18 August 2023

EVs and the insurer perspective

More than nine out of 10 attendees at ARC360’s specialist EV event, EV-olution, predicted a ‘noticeable’ or ‘significant’ increase in electric vehicle claims in the next two years.

However, most do not foresee EVs becoming the majority of their claims/work mix for some time yet.

It is exactly this variable volume and unknowable timeline that has left many businesses in a state of uncertainty – committing to EVs is costly and for many there is no guarantee of a swift return on an investment.

NBRA announces Rowley as director

The National Body Repair Association has announced that Martyn Rowley has been appointed as new Director.

He takes over from Chris Weeks, who has become Managing Director of the Evolution Repair Group.

e2e introduces daily reports

e2e has partnered with Incited to transform the way insurers can interrogate and apply total loss data to inform business decision making.

It has innovated its management information and reporting function to ensure vehicle loss data is updated every 24 hours.

Copart opens new Staffordshire site

Copart UK is now operating from a new 10-acre site in Staffordshire.

The new facility will provide the company with storage for an additional 7,000 vehicles per annum in Hixon, boosting vehicle storage capacity in the West Midlands by 15%.

EVs drive used car revival

Surging sales of electric vehicles powered a 4.1% rise in the UK’s used car market in the second quarter of the year.

According to the Society of Motor Manufacturers and Traders, 1,832,267 units changed hands between April and June, with used electric vehicle sales soaring by 81.8% to 30,645 units.

Copart secures IMI accreditation

Copart UK has become an IMI-approved EV training provider. It is now able to deliver IMI TechSafe electric and hybrid vehicle training across its nationwide Operation Centres.

Copart will initially focus on Level 2 and Level 3 training.

Fix Auto UK expands Northern Ireland presence

Fix Auto UK has doubled the number of its repair centres in Northern Ireland with the announcement that Crash Repair Saintfield will now operate as Fix Auto Saintfield.

The 6,000 sqft repair centre includes two spraybooths and six workbays and repairs up to 20 vehicles a week.

Nationwide Vehicle Recovery Assistance extends WHU partnership

Nationwide Vehicle Recovery Assistance has extended its vehicle collision recovery and storage management partnership with West Ham United.

The relationship goes back eight years, with Nationwide Vehicle Recovery Assistance becoming an official Club Partner last year.

Thatcham Research joins 3D printing task force

Thatcham Research has joined the 3D Printing Task Force for the Automotive Collision Repair Industry.

The task force brings together experts in 3D printing and automotive to support collaboration, idea-sharing, and the development of safe and regulated practices.

IMI welcomes Electric Vehicles inquiry

The IMI has welcomed the news that the government is launching an inquiry into the challenges of EV adoption.

It has urged the enquiry to focus on incentives, price and availability, charging infrastructure and end-of-life disposal.

Understanding BS10125

The BSI has produced a podcast explaining the vehicle repair standard, BS10125.

Matthew Chiles and Cindy Parokkil highlight the 10 things businesses need to know about the industry standard.

Fix Auto UK acquires Fix Auto Cheltenham

Fix Auto UK has taken over as the majority shareholder in Fix Auto Cheltenham.

The network has bought the shares from businessman Andrew Emery, while fellow director Kieran Humphries will retain his shares and position as Operations Director.

IMI CEO inducted into Hall of Fame

IMI CEO Steve Nash has been welcomed into The Motoring Hall of Fame in recognition of his work for the automotive industry.

He said, “I am committed to helping to improve standards in our industry and the service we provide to motorists and will continue to champion the importance of professionally competent technicians to support the evolution of the motor industry and the growth of the sector, whatever challenges may lie ahead.”

BMW trials hydrogen vehicles

BMW is piloting a fleet of nearly 100 hydrogen vehicles. The BMW iX5 offers a range of 313 miles, with the 700-bar tanks able to be filled up in three to four minutes.

Thatcham Research gears up for industry rallies

Thatcham Research is restoring a Mazda MX5 ahead of the AutoRaise and Bangers4Ben rallies, which start on 7 September and 7 October respectively.

The Mazda was donated by Copart UK.

Vehicle recalls added to MOTs

The Drivers and Vehicle Standards Agency (DVSA) has announced that vehicle recalls will now appear on MOT test certificates to enhance road safety.

AI cameras catch 297 drivers in three days in Cornwall

A new artificial intelligence (AI) camera caught almost 300 drivers breaking the law in its first three days of operation.

The camera, installed on the A30 in Cornwall, caught motorists using their mobile phones or not wearing seatbelts.

New webinar to provide unique AI insight

ARC Support Services will host a webinar at 7pm on Wednesday, 21 August examining the software available that can help individuals and businesses achieve better outcomes.

Healey heading to golf final

Fix Auto Birmingham East owner Ben Healey along with Dave Underwood of Turner Aviation, Clayton Redhead of Dunlop Aircraft Tyres, and Anthony Cunnington of Swift Abrasives secured their place at the final of the Ezi Methods Golf Challenge after topping the annual Fix Auto UK golf competition at The Belfry.

People

Nikolay Boychev has been named Senior Body Repair Network Compliance Manager at Tesla.

OUTSORC has appointed Mark Shaw as Global Product Manager.

Ash Holmes has been appointed as Senior Research Engineer at Thatcham Research.

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ARC360 Market Intelligence: July 2023

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ARC360 News – Friday 4 August 2023

The realities of EVs

Opinion within the industry remains divided on both the practicalities of repairing EVs and their long-term future.

While some believe electrification of the car park is inevitable and repairers need to ready themselves now, others suggest the technology may yet be usurped by an alternative and that reshaping their businesses around EV repairs is expensive and unrealistic.

Experts set to explore key topics at EMCC

Leading experts from across the sector will explore the key topics impacting the motor insurance claims sector as part of ILC’s Exclusive Motor Claims Conference (EMCC) 2023. 

Taking place on Thursday 5 October at Landing Forty-Two, London the event will include a variety of high-level insights from C-Suite insurers, insurtechs, and supply chain specialists providing insights into key subject matters such as claims inflation, credit hire, mobility, people, personal injury, repair, and vehicle salvage amongst many other topical issues impacting on the sector. 

Copart expansion continues apace

Copart UK is doubling its operational capacity in Scotland with the development of a new 31-acre site in East Kilbride.

It is also expanding its Sandtoft site to create a 110-acre UK Super Centre in the North of England.

Repairify announces Australian joint venture

Repairify Australia will deliver remote automotive repair solutions to the Australian and New Zealand markets after announcing a joint venture with Capricorn Society.

The joint venture will be branded Repairify and distributed throughout Capricorn’s 25,000 member businesses and the wider automotive aftermarket.

UK manufacturing enjoys positive momentum

Car production in the UK rose for the fifth month in a row in June, taking output in the first half of the year to 450,168 units. This represents an increase of 11.7% on last year although it remains 32.5% down on pre-pandemic levels in 2019.

Elsewhere, van production in the UK enjoyed its best first half of the year since 2011, with 58,675 units manufactured. June’s total of 11,748 represented a 23% increase.

EV sales drive market growth

A new electric car was sold every minute in the UK as the overall new car market grew by 28.3% to 143,921 units in July.

After one year of continuous growth, the Society of Motor Manufacturers and Traders now anticipates new car registrations to reach 1.847 million by the end of the year, a 0.9% rise on expectations in April.

Failing focus on fresh skills

Data from Thatcham Research has revealed falling investment in training across the industry.

It found that apprentice starts in 2021/22 dropped to 432, just 45% of 2017/18 figure. This rose to 844 in 2021/22 but has dropped again to 775 so far this year.

Businesses urged to fight fire risks

Businesses have been urged to update their fire, health and safety assessments as more electric vehicles enter the UK car park.

Training provider Park Lodge International has warned that everyone who comes into contact with an EV needs to be aware of the potential risks. This includes recovery agents, vehicle damage assessors, technicians and those working for the emergency services.

Motor claims numbers falling sharply

Data received by ACSO has revealed a continuing decline in motor claims numbers.

It found that just 89,361 motor claims were issued between 1 April and 30 June, compared to 93,113 for the same period in 2022. Meanwhile, the figures were 159,417 and 146,844 in 2018 and 2019 respectively.

Demand escalating for Ben support

Automotive charity Ben has reported a 23% increase in enquiries in the second quarter of the year, and a 20% increase in support cases.

The sharp rise comes as the cost-of-living pressures continue to intensify, with Ben supporting 128 households who couldn’t afford to put food on the table in the last year, 66 households who couldn’t pay their rent or mortgage costs and 52 households who couldn’t afford their utility bills.

iRG introduces ‘collaborative’ apprenticeship scheme

iRG’s new apprenticeship programme, launched this spring is proving a resounding success with 15 new starters joining the scheme in the first three months.

The company now aims to expand the programme by working with other repairers to create more opportunities and a wider mentoring support system. It has already successfully referred candidates to other repairers and currently has 10 more on a waiting list, seeking placement.

Nationwide Assistance Group bolsters fleet

Nationwide Assistance Group has added two remote-controlled Towtrack specialist removal vehicles to its fleet. The vehicles are ideal for car parks, locked vehicles, electric vehicles, and off-road recoveries.

Road and Race cuts ribbon on Chester site

Prestige vehicle specialists Road and Race Restorations has unveiled its new site in Chester.

The state-of-the-art repairer has aluminium and electric vehicle capability and is approved by some of the world’s leading car manufacturers such as VW, Audi and Mercedes-Benz.

IMI warns of falling EV tech numbers

The Institute of the Motor Industry has warned of a 31% fall in the number of technicians securing EV qualifications in the second quarter of the year. This follows a 10% year-on-year fall in the first quarter.

It says the industry will need 139,000 qualified EV technicians by 2032 but today that number is only 42,400.

Fix Auto Edinburgh celebrates PAS 2060 success

Fix Auto Edinburgh West has achieved PAS 2060 status. Working with ECA business energy, it has implemented a number of carbon reduction strategies and created a target-led plan to reduce emissions year on year.

Audi lights the way ahead

Audi has introduced second-generation digital OLED lighting to its Q6 e-tron model, enabling drivers to set light signatures for the headlights and rear lights via an app. It believes this will improve safety, enhance personalisation, and permanently change car-to-infrastructure communication.

Hooper solution accelerates claims

Hooper has enhanced its independent vehicle inspection technology. Its innovative solution enables clients and engineers to upload images remotely, while insurers can view the status of each report online at any time.

EV demand rising in line with online transactions

The number of car buyers considering a pure EV rose from 15% to 20% between December 2021 and December 2022.

This is according to a new report by McKinsey, which also found that one in three customers would complete the entire transaction online. Less than a quarter say they want an entirely ‘human’ experience.

People

Mirka has appointed Ross Hanna as Business Development Manager for Ireland & Scotland.

David Sollars has been named Senior Project Manager, Body Repair Claims, EMEA.

Chris Weeks has started his new position as Managing Director at Evolution Repair Group.

Nicola Burnside has joined the Renault UK leadership team as Head of Alpine UK.

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ARC360 News – Friday 28 July 2023

Managing EVs in the real world

Information sharing and better communication between manufacturer, insurer, repairer and customer is critical to managing EV claims – but so too is a mindset that accepts the evolution is ongoing.

That was the overarching message of a session entitled, Managing EVs in the Real World, which was held during ARC360’s specialist EV event, EV-olution, at the Manufacturing Technology Centre, Coventry.

Key names support EMCC agenda

ILC’s Exclusive Motor Claims Conference (EMCC) 2023 has received the support of some of the leading brands and key influencers within insurance claims as it continues to promote its ‘better tomorrow’ vision.

Copart announces significant expansions

Copart UK will expand vehicle storage capacity at its Wisbech Operation Centre site by 50% after securing planning permission.

It is also acquiring over nine acres of land beside its Westbury site to increase storage capacity for customers by 60% and has doubled its vehicle storage capacity near central London after completing a two-phase expansion of its Rochford Operation Centre in Essex.

Ben Ball tickets selling fast

Automotive charity Ben has reported unprecedented ticket sales for the Ben Ball, which is taking place at Old Billingsgate Market on 6 December, supported by Auto Trader.

Cap hpi data makes promising reading

The latest UK car market overview from cap hpi has revealed strong demand in the new vehicle sector although the used car sector continues to struggle.

Year-to-date, 949,720 cars were registered in the first six months of the year, which is an 18.4% increase on the 802,079 in the same period last year, but still a 25.2% reduction on the same period in 2019.

Car production on upwards trajectory

UK car production rose 11.7% in the first half of the year to 450,168 units, according to the Society of Motor Manufacturers and Traders.

Meanwhile, production of hybrid electric (HEV), plug-in hybrid (PHEV) and battery electric vehicles (BEVs) is up 71.6% from January to June to a record total of 170,231 units.

However, overall, year-to-date output remains 32.5% below 2019 levels.

EV MOT failure rate a cause for concern

A new report by the Institute of the Motor Industry (IMI) has revealed that EVs are 40% more likely to fail an MOT because of poor tyre condition than petrol cars.

Meanwhile, the IMI is predicting a 31% drop in EV qualifications for the second quarter of 2023. Its EV Technician Forecast Report found that the total number of technicians trained to work safely on EVs by the end of the first quarter was 42,400.

SYNETIQ supports low-carbon projects

SYNETIQ is working with international carbon reduction specialists Highland Carbon to finance projects around the world to support the transition to a low-carbon economy.

Among the projects it is supporting is the establishment of diverse, native forest in Scotland, a new wind power project in Turkey and solar power project in India.

IMI warns against putting EV training on ice

The IMI has warned against any delays to EV training after some people interpreted comments from Prime Minister Rishi Sunak to mean that the 2030 ban on the sale of new petrol and diesel vehicles could be put back.

The PM said he would tackle the climate crisis in a ‘proportionate and pragmatic’ way, but the IMI insists training must not be put on ice, warning of a shortfall of 25,000 technicians by 2030 even at the current rate of training.

CMA casts doubt on LKQ/Uni-Select deal

The Competitions and Markets Authority as concluded that LKQ’s proposed purchase of North America-based Uni-Select could reduce competition in the supply of car parts to independent garages and workshops across the UK.

Sorcha O’Carroll, CMA Senior Director of Mergers, said, “We identified that this deal could lead to higher prices and worse choice for customers across the UK. We will now carefully consider the proposal put forward by LKQ and Uni-Select which they believe could address our concerns, before deciding on the next step.”

Public charge points increasing steadily

The Office of National Statistics has reported that there were 44,020 public charging points in the UK as of 1 July. Of these, 19% (8,461) are rapid chargers and 57% (24,918) are fast chargers.

That is only 3,870 more than on 1 April.

Castle Coachworks gets JLR approval

Castle Coachworks (Northampton) has successfully passed its Jaguar Land Rover audit, ensuring its repair methods, training and facilities meet the vehicle manufacturer’s approval.

iRG casts talent net far and wide

iRG has taken its innovative approach to business to its recruitment strategy by seeking to attract the top talent from around the world.

Through collaboration with international talent companies, it has identified, recruited and relocated 10 skilled professionals from as far afield as Botswana, Albania and India.

UK Carbody Bristol celebrates outstanding customer service

LV= has recognised repair partner UK Carbody Bristol for delivering outstanding customer service.

ITAS launches new all-in-one platform

ITAS has unveiled a new platform to support business integration and job management.

ITAS Capture enables businesses to manage repairs and communicate with suppliers and customers on a single platform.

Fix Auto Edinburgh West celebrates PAS 2060

Fix Auto Edinburgh West has secured carbon neutral status in line with PAS 2060.

ECA calculated its carbon footprint and created and implemented a comprehensive carbon management plan which will see the site reduce emissions year-on-year to agreed targets.

People

Jaguar Land Rover has appointed Adrian Mardell as CEO.

Mercedes-Benz UK has appointed Calum James as Head of Fleet for its van division.

Autotech Group has named Mark Armitage as new Commercial Director.

Tom Arnold has been appointed Bodyshop Manager at ABL 1 Touch Group.

Steer Automotive Group has appointed Donna Chinery as Executive Assistant.

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