Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

James runs the global talent acquisition function at Capita, spanning multiple countries and hiring all types of employee groups, alongside driving a diverse and engaging candidate journey. He has spent the last 12 months redefining the talent acquisition strategy to enhance the quality of hire; create a stronger external branding with #BeBrilliantBeYou; and implementing technology to create a seamless candidate journey. During this time he has also overseen the hire of more than 25,000 new colleagues into the global Capita business.

James said, “I’m really excited to be joining the ILC community for this vitally important event in addressing the talent requirements of a rapidly evolving sector. Having spent many years in talent acquisition – as well as developing thinking around leadership, employee engagement and career development – the importance of not only hiring ‘right’ but supporting employees through the life cycle of employment is essential to the success of any organisation.”

The day’s agenda will support attendees to understand what factors are at play influencing talent acquisition, retention and upskilling; how people challenges can influence positive change across business; and openly discuss the skills requirements within claims for the future.

The event has already attracted the attentions of some of the UK’s leading insurers with the likes of Admiral Group Plc, Aioi Nissay Dowa Europe, Allianz, Aviva Insurance, BGL Group, Ecclesiastical Insurance, esure, First Central, Inshur, Marshmallow, NFU Mutual, Pen Underwriting, Saga and Zurich all showing their support.

The event is aimed at anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as team leaders.

To find out more and see how you can get involved, email: jonathan@iloveclaims.com

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ARC360 news round up – Friday 10 March 2023     

Enterprise backs New Generation in Claims

Enterprise Rent-A-Car has given its full backing to ILC’s New Generation in Claims event by both sponsoring the occasion and providing expert insight on the day.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Enterprise join Headline sponsor Wiser Academy to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

JDK announces Solera partnership

JDK Technology has integrated its platform with Solera, enabling repairers to send images directly onto an estimate within Auda Enterprise Gold. 

Once a vehicle is onsite, a repairer can use the JDK Technology Workshop app to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned.  A repairer can then export the images at the click of a button directly onto their AudaEnterprise Gold assessment.

Fix Auto UK to accelerate mental health training

Fix Auto UK will hold more Mental Health First Aider training courses at its Leicester head office as part of plans to have at least two qualified mental health first aiders at each franchise partner site.

It has hosted three courses to date, with 39 colleagues so far qualifying for their official Mental Health First Aider England (MHFA) certificates.

Sales soar as recovery continues

The signs are promising for the UK automotive industry after new car registrations grew by 26.2% in February to 74,441 units, while the light commercial vehicle market enjoyed its best performance for a quarter of a century, up 8.5% to 17,540 units.

Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers.”

Scan do better

AsTech has revealed how its Rules Engine solution can identify the most cost-effective and comprehensive scan tool for repairing a vehicle.

In the first of a series of case studies, it explains how its technicians performed tens of thousands of vehicle scans and compared the results of each to find the most appropriate scan for different makes and models.

Walton flying after Kitemark success

Manchester-based family-run bodyshop Walton Accident Repair has passed its BSI Kitemark BS10125 audit for the third time.

Repairers in the dark about spraybooth lighting

IDES Electrical Services has underlined the importance of proper lighting in spraybooths to enhance colour-matching. It believes suitable lighting is often overlooked by repairers, leading to reduced quality, safety and productivity.

Castle Coachworks secures Tesla approval

Northampton-based Castle Coachworks and Castle Vehicle Servicing has announced that it is now a Tesla-approved repairer, meaning its’ fully-qualified technicians follow manufacturer-approved repair methods.

Deadline looms for MOT technician assessments

The IMI has announced that more than 25,000 MOT testers in the UK have not yet completed their annual assessments. The deadline to do so is 31 March.

Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations. Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

ARC360 Market Intelligence: February 2023

People

Kris Hurd has been named Operations Manager at Gemini Accident Repairs.

Mike Davies has been appointed Area Operations Lead at Solus Accident Repair Centres.

Page Automotive Group has appointed Micah Sherwood as Commercial Manager.

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New talent critical to future of ‘mobility’

A new mindset is critical to support the industry as it shifts from automotive to mobility.

Matt Wiggington, Director of Partnerships, Engagement and Income at industry charity Ben, has highlighted a shortage of skills as a critical challenge and urged the sector to change the way it approaches recruitment and retention to appeal to the next generation.

He explained how the workforce is ageing and a lack of apprentices is creating a significant skills shortage that will only intensify, with wages rising in parallel.

He said that while the technology in the industry should appeal to young people, only 16% of those surveyed by the IMI would consider a career in automotive.

Matt said, “Attracting new workers into the industry requires a completely different mentality, which the automotive industry will need to consider adapting.”

He also said that the emergence of electric and self-driving cars is having a major impact on repairs and services, placing an ever-greater emphasis on training, while suggesting that dealerships will have to rethink their business models in the future.

He explained, “A lot of dealerships will need to install charging stations and then sell other products and services to those who come to charge their cars. Additionally, the shift to an agency model means retailers will move towards transactional delivery.”

However, none of this will be possible without a new wave of talent entering the sector.

Matt concluded, “There’s a unique opportunity for the younger generation to help shape automotive – or ‘mobility’ as it could become known. The future of our industry requires a whole new skillset.”

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Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations.

Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

Copart

Throughout our 40-year history, and now as the global leader in vehicle remarketing and recycling, Copart plays a major part in enabling a sustainable approach to vehicle recycling across the globe. 

Since our inception in 1982 Copart has facilitated the re-use and recycling of millions of vehicles each year, and the resulting positive environmental impact.

From a global perspective, we’re proud to have delivered proven environmental benefits of increased efficiency and a reduced carbon footprint, and, offset by the provision of recycled vehicles worldwide which we calculate to have avoided new parts manufacturing CO2 by more than 100-fold our own Scope 1 and Scope 2 CO2e emissions. 

Our overarching Plan-Net-Zero programme, which is now well underway and is already delivering results with a range of initiatives including:   

  • A company-wide roll out of The Carbon Literacy Project training programme, where we’ve already achieved a Silver accreditation in record time. We are now working towards Gold and then Platinum status.
  • Ensuring the ‘Greenest Fleet on the Street’ – an ongoing fleet replacement and expansion programme to provide DVS/Euro VI compliancy and lower mileage, fuel consumption, and emissions. 
  • A sustainable infrastructure and evolution of our biodiversity spaces to ensure effective energy consumption and waste management.

We are also very proud to have made a commitment to The Science Based Targets initiative (SBTi), joining more than 3,000 businesses that are working towards reducing their emissions alongside our commitment to Ecovardis Business Sustainability Rating – the world’s most trusted scheme.

Given our position as the world’s largest vehicle recycler, we believe strongly in the commitments we have made towards sustainability, and we continue to work on behalf of, and for, our customers, to ensure we pro-actively manage our impact to the climate change crisis.

Solera

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which businesses can reduce the CO2 emissions associated with their and their partners’ business activities.

Fore example, decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions.

Neil Garrett Sales Director, said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact.

Meanwhile, Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

e2e Total Loss Vehicle Management

As part of the insurance supply chain, the vehicle recycling industry has been proactive in creating a sustainable future and reducing environmental impact with responsible business practices for decades. 

Vehicle recyclers are targeted by the Environment Agency [EA] to recycle 95% of all end-of-life vehicles and annually report their compliance to DEFRA.  e2e’s network members exceed EA targets and safely dispose of hazardous materials such as coolant, brake fluid, and air conditioning gases and then extract all the useful components like metals, plastic, rubber and glass for re-use. 

Vehicles have significant carbon costs attached to every single component within them.  This comprises the energy used in the extraction of raw materials, transportation to a parts manufacturing facility, then on to an assembly factory to be brought together as a vehicle and finally, more than likely transported halfway around the world on a ship. 

Carbon accounting for the full life of any vehicle is very complex, depending on many variables; but reducing wastage and efficiently separating and recycling materials can deliver extensive savings. 

The vehicle recycling industry provides both future materials security and opportunities for carbon reduction through its supply of reclaimed parts. e2e provides access to an inventory of over five million quality-graded, warranty-assured reclaimed parts to insurers and bodyshops. 

Focussing on sustainability at a network and individual member level, e2e has recently concluded a major study and review of our entire approach to Environmental, Social and Governance [ESG] issues and opportunities. ‘Project Sustain’ is currently reporting back to network members and the conclusions are due for public launch shortly.

We have examined the core fundamentals of how we operate as a network, the environmental action plans of individual members, and the real opportunities that exist for us to make a further significant difference in our industry.

If you would like to contribute to March’s feature, Vehicle technology and its influence on claims, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

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ARC360 Market Intelligence: February 2023

Market-Intel-February-2023

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ARC360 News Round-Up: Friday 3 March 2023

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Click here to Watch or Read

Insurers onboard for New Generation initiative

Some of the UK’s leading insurers have already shown their support for ILC’s newly launched New Generation in Claims event.

Amongst those who have already expressed a keen interest in the subject matter and committed attendance at the event are Admiral Group Plc, Aioi Nissay Dowa Europe, Aviva Insurance, Ecclesiastical Insurance, esure, First Central and Marshmallow.

Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness/Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Insurers must wake up to NAP

New research is predicting significant growth for non-annualised motor insurance policies (NAP) such as pay-as-you-go in the next year.

LexisNexis Risk Solutions has found that nearly a third of UK motorists are driving less now to keep cost down and will increasingly seek insurance products to suit their changing habits.

Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

Gemini gems receive glowing review

Gemini ARC has underlined its credentials for delivering exceptional customer service after receiving a glowing review in a CSI survey.

The LV= General Insurance customer said, “The people were so polite and really nice. They sent a car to pick me up from my home and did not let me book a taxi. I want to thank everyone at the garage, but they deserve more than thank you.”

Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Registrations open for WorldSkills UK

Registrations are now open for WorldSkills UK’s National Competitions. Students and apprentices have until 24 March to apply to compete against their peers in more than 50 different skill disciplines.

The seven-month process includes regional heats and intensive training before the national final takes place in November.

Aviva gets hands on during Solus visit

Aviva Chief Claims Officer Waseem Malik and Group Chief Financial Officer Charlotte Jones witnessed first-hand the work that goes on within its repair network when they visited the Solus Park Royal workshop.

They spent the day on site, meeting the team and gaining a deeper insight into their roles – and even helped repair body damage on two cars using Solus’ sustainable spraypainting technology.

Davies unveils new training academy

Davies Motor has launched a new Motor Academy for anyone looking to embark on a career within motor insurance.

The academy will delivery comprehensive, bespoke training to equip individuals with the skills needed to become a Technical Claims Handler.

Copart continues path to sustainable future

Copart has underlined its commitment to a sustainable future through a number of initiatives under its Plan-Net-Zero programme.

These include a company-wide roll out of The Carbon Literacy Project training programme, ensuring it operates the ‘Greenest Fleet on the Street’, and committing to the Science Based Targets initiative.

Meanwhile, Copart colleagues took part in two major fundraising events for children’s charities in the last month, supporting CHUMS and the 11th ILC Day.

Smooth operators launch fundraising effort

National Sales Manager at Mirka Steve Smith and Steve Cridland, Technical Best Practice Manager at MG Cannon Accident Repair Centres, have set up a justgiving page to raise funds for Willen Hospice, which provides specialist end-of-life care for adults.

The pair kicked off their fundraising efforts by shaving their heads for charity.

March leads Cogent towards green parts

Cogent Hire has completed internal training on the economic and environmental benefits of using green parts in repair.

Led by Joe March, Head of Commercial & Network Management at Hills Salvage and Recycling, the one-day training programme included four sessions looking at the wider salvage industry and how green parts can accelerate the repair journey.

Mark Woodruff wins top accolade

Bodyshop Manager at Sytner Jaguar Land Rover Mark Woodruff has been named JLR Division Bodyshop Manager of the Year for 2022.

Linwood launches new apprenticeship service

A new apprenticeship solution for employers has been launched by established industry leader Bob Linwood.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

Staying ahead with ESG

In the latest issue of Modern Insurance Magazine ILC explores how ESG policies are fast becoming the difference between business success and failure.

People

AX has appointed Nick Williams as its new Chief Executive Officer.

Matthew Gould has been announced as new Manager of Customer Success, Trade & Collision Europe at OEConnection.

Apollo Motor Group has named Jay Commander as Assistant Manager at its Portsmouth repair site.

Chris Davis has started a new position as Motor Claims Operations Manager at Hastings Direct.

ITAS has appointed Darren Bedford to the board of Directors.

Volkswagen Group UK has appointed Christopher Jesson as TPS National Accident Account Manager.

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Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which insurers can reduce the CO2 emissions associated with their and their partners’ business activities, and these are facilitated by the insurance ecosystem with Solera at its heart as the global leader in vehicle lifecycle management.

Fleet business

Decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions. It’s also a leading source of air pollutants, such as nitrogen compounds and particulate matter, which pose an urgent threat to human health.

Many fleets turn to their insurers for advice on fleet management, and look for insurance partners who can support and guide their best practice journey.

Neil Garrett Sales Director for Solera Audatex said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact. This can be done by business unit, and between new and existing registrations, benchmarking the whole against the national vehicle parc’s performance.

We can further assess the current environment for EV adoption and generate cap hpi fuel-type forecasts. Finally, we apply EV adoption strategy assumptions to model the reductions which can be made.

Increasing efficiency

Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

ESG performance represents essential criteria on which investors, shareholders, regulators and customers choose their suppliers or targets. It is essential that insurers, fleets and repairers choose solutions which will help them to deliver tangible and auditable results.

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Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Thatcham Research Chief Research Strategy Officer Matthew Avery said, “With 13.5% of the whole vehicle fleet comprising of vans, it’s important that van drivers and those sharing the roads with them are protected. This latest set of results demonstrates that manufacturers are responding positively and it’s of note that the UK’s most popular commercial van, the Ford Transit, secured a gold rating.

“However, the fitment of crash avoidance technology seen on vans has some way to go before gaining parity with the high levels of standard fitment we enjoy on cars today.”

Euro NCAP also announced that it will soon introduce a rating scheme for Heavy Goods Vehicles (HGVs).

Matthew added, “HGVs make up a very small percentage of the fleet (1.5%), but their contribution to Killed and Seriously Injured statistics is disproportionately high (15%), with 90% being external to the vehicle. The new rating will drive best practice with an urgent focus on HGVs not only matching, but exceeding, the performance levels of AEB on passenger vehicles. The rating will also assess and drive fitment of the full suite of Advanced Driver Assistance Systems and will exceed new EU ‘General Safety Regulation 2’ requirements.”

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Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness / Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

Lee Berrell, Aftersales Delivery Manager, Volvo Car UK Ltd set the scene for the day by emphasising Volvo’s commitment to safety within the aftermarket: “The aim is to keep Volvo vehicles 100% Volvo because we want to know how they will behave in the event of an accident. Volvo Cars has been a leader in the field of car safety for decades. That will never change.”

Lee highlighted how Volvo, now under the Geely umbrella which includes brands such as Polestar, Lotus and Smart, is working closely with its fellow brands to share advances in design, technology and safety. One particular area that continues to innovate is electric powertrain development, although Lee stated: “Without doubt battery electric vehicle (BEV) is coming, but for the foreseeable future Volvo will continue to take a blended approach when it comes to repairs.”

‘I roll’

Reiterating Lee’s opening remarks, Mike O’Neill, Senior Product Trainer, provided an insight into how Volvo – Latin for ‘I roll’ – was founded by Assar Gabrielsson and Gustaf Larson in 1927, with the intention of making a car that put quality and safety first. Since this time – and with innovations over the years such as the three-point seatbelt, booster seats, side impact airbags and inflatable curtain airbags – Volvo has saved in excess of one million lives.

Asked if hydrogen propulsion was a development to look out for from Volvo, Mike said that like most manufacturers the business was keeping a keen eye on developments, but electric power remained the way forward for now.

Leading the way in EV development and the cross pollination of technology is Polestar – Volvo’s sister, all-electric, performance brand – which now has over 13,000 vehicles on UK’s roads, supported by 100 Volvo retailers and 67 approved repairers. With three new models in the pipeline before 2025, it’s a brand that is gaining significant traction in a highly competitive market.

Three pillars

“Safety, sustainability and technology are our three key pillars moving ahead with the likes of the Volvo EX90,” said Mike. Built on a new SPA2 platform – EV powertrain compatible only – the EX90 seven-seat SUV offers a range of circa 363 miles and will feature Lidar systems as standard, interior occupant sensing and bi-directional charging offering the potential to power the home, store power or return it to the grid. Structurally, the vehicle will also feature ‘mega-castings’ significantly reducing the number of parts with a one-piece aluminium casting. It will also boast 18% recycled plastic components, taking Volvo a step closer to its target of 25% by 2025.

Providing further insight into Volvo’s current PHEV product line-up, including a technical discussion around battery management, Lead Technical & Product Trainer Gary Tacey explained how Volvo’s VIDA – Vehicle Information and Diagnostics for Aftersales – was the key to safe and effective repair.

Gary said, “Detail in repair is key. VIDA provides trained technicians with the precise information they need, when they need it and its use is something we ingrain from the outset with our apprentices.

“Guided safety system identification, diagnosis and calibration is just one of the areas VIDA enables our approved repairer network and retailers to satisfy.”

Integral to this 100% Volvo-centric approach, Volvo retailers are now fully trained in windscreen repair and replacement, while leather repair and SMART are also coming soon.

Repair network

The Volvo Car UK Ltd repair network now boasts 72 approved repairers, circa 90% of which are aligned to a retailer. Some 7,000 repairs went through the network in 2022 with 2023 set to surpass this number by some margin.

Phil Powles, Volvo Body & Paint Programme Business Development Manager, said, “We have recently revised and updated the standards throughout the network which require one EV technician as well as one apprentice per facility. Behind all this sits MONITRR – our centralised auditing system – which is in place to ensure we continuously deliver on our promises.”

An area that the business is keen to promote further moving ahead is its Borderline vehicle write off avoidance programme, which in 2022 offered 65 cases of support to the value of £65,000. Over 88% of the vehicles that came through the programme were saved. For 2023, the business is keen to ensure it helps even more Volvo customers have their vehicles returned to the road.

Grow your own

Rounding out the day, Stuart Hickling, Programme Manager – Volvo Car UK Ltd, Apprenticeship Programme at Calex UK, reiterated the need for the industry as a whole to embrace apprenticeships and bring new people into the sector for the benefit of all.

“As an industry, we have got to start growing our own,” said Stuart, “Financially it’s a no-brainer – the key element is the mentoring and coaching which takes time. As an industry, we need to work together to ensure we find that time.”

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AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

Steve Thompson, AutoRaise Vice Chairman, said, “Recruitment for a General Manager signals a new, dynamic era for AutoRaise. They will be empowered to get the job done and be encouraged to be innovative to deliver a strong vision, ambition, and positive culture for the charity.

“The successful candidate will have the opportunity to work in a diverse and collaborative culture with a board of Trustees and charity volunteers with a passion for what the charity does.”

AutoRaise promotes a range of technical apprenticeship paths to bring new blood into the industry, ensuring the qualified talent of tomorrow.

Steve added, “We are looking for someone who is highly organised, self-motivated, data and IT savvy, and efficient with their time; someone used to prioritising and making a difference wherever they go.”

Anyone interested should email their CV to recruitment@thevellagroup.co.uk or visit https://uk.indeed.com/viewjob?jk=b4206688c2e644e9

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