ARC360 News Round-Up: Friday 3 March 2023

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

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Insurers onboard for New Generation initiative

Some of the UK’s leading insurers have already shown their support for ILC’s newly launched New Generation in Claims event.

Amongst those who have already expressed a keen interest in the subject matter and committed attendance at the event are Admiral Group Plc, Aioi Nissay Dowa Europe, Aviva Insurance, Ecclesiastical Insurance, esure, First Central and Marshmallow.

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Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness/Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Insurers must wake up to NAP

New research is predicting significant growth for non-annualised motor insurance policies (NAP) such as pay-as-you-go in the next year.

LexisNexis Risk Solutions has found that nearly a third of UK motorists are driving less now to keep cost down and will increasingly seek insurance products to suit their changing habits.

Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

Gemini gems receive glowing review

Gemini ARC has underlined its credentials for delivering exceptional customer service after receiving a glowing review in a CSI survey.

The LV= General Insurance customer said, “The people were so polite and really nice. They sent a car to pick me up from my home and did not let me book a taxi. I want to thank everyone at the garage, but they deserve more than thank you.”

Fix Auto Manchester East celebrates PAS 2060

Fix Auto Manchester East has secured PAS 2060 certification.

It becomes the second Fix Auto UK franchisee to achieve this status in as many weeks after Fix Auto Basingstoke announced it was PAS 2060 certified earlier in the month.

Registrations open for WorldSkills UK

Registrations are now open for WorldSkills UK’s National Competitions. Students and apprentices have until 24 March to apply to compete against their peers in more than 50 different skill disciplines.

The seven-month process includes regional heats and intensive training before the national final takes place in November.

Aviva gets hands on during Solus visit

Aviva Chief Claims Officer Waseem Malik and Group Chief Financial Officer Charlotte Jones witnessed first-hand the work that goes on within its repair network when they visited the Solus Park Royal workshop.

They spent the day on site, meeting the team and gaining a deeper insight into their roles – and even helped repair body damage on two cars using Solus’ sustainable spraypainting technology.

Davies unveils new training academy

Davies Motor has launched a new Motor Academy for anyone looking to embark on a career within motor insurance.

The academy will delivery comprehensive, bespoke training to equip individuals with the skills needed to become a Technical Claims Handler.

Copart continues path to sustainable future

Copart has underlined its commitment to a sustainable future through a number of initiatives under its Plan-Net-Zero programme.

These include a company-wide roll out of The Carbon Literacy Project training programme, ensuring it operates the ‘Greenest Fleet on the Street’, and committing to the Science Based Targets initiative.

Meanwhile, Copart colleagues took part in two major fundraising events for children’s charities in the last month, supporting CHUMS and the 11th ILC Day.

Smooth operators launch fundraising effort

National Sales Manager at Mirka Steve Smith and Steve Cridland, Technical Best Practice Manager at MG Cannon Accident Repair Centres, have set up a justgiving page to raise funds for Willen Hospice, which provides specialist end-of-life care for adults.

The pair kicked off their fundraising efforts by shaving their heads for charity.

March leads Cogent towards green parts

Cogent Hire has completed internal training on the economic and environmental benefits of using green parts in repair.

Led by Joe March, Head of Commercial & Network Management at Hills Salvage and Recycling, the one-day training programme included four sessions looking at the wider salvage industry and how green parts can accelerate the repair journey.

Mark Woodruff wins top accolade

Bodyshop Manager at Sytner Jaguar Land Rover Mark Woodruff has been named JLR Division Bodyshop Manager of the Year for 2022.

Linwood launches new apprenticeship service

A new apprenticeship solution for employers has been launched by established industry leader Bob Linwood.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

Staying ahead with ESG

In the latest issue of Modern Insurance Magazine ILC explores how ESG policies are fast becoming the difference between business success and failure.

People

AX has appointed Nick Williams as its new Chief Executive Officer.

Matthew Gould has been announced as new Manager of Customer Success, Trade & Collision Europe at OEConnection.

Apollo Motor Group has named Jay Commander as Assistant Manager at its Portsmouth repair site.

Chris Davis has started a new position as Motor Claims Operations Manager at Hastings Direct.

ITAS has appointed Darren Bedford to the board of Directors.

Volkswagen Group UK has appointed Christopher Jesson as TPS National Accident Account Manager.

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Facing the sustainability challenge

Regulators, customers and business leaders are all aligned in the need for the industry to find a more sustainable way forward. That means reducing environmental impact, future-proofing the workforce and developing short and long-term strategies for achieving ESG targets.

In this contributed feature, Solera examines the sustainability challenge facing insurers, fleet operators and the wider industry, and explains how its solutions are helping businesses make positive changes.

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which insurers can reduce the CO2 emissions associated with their and their partners’ business activities, and these are facilitated by the insurance ecosystem with Solera at its heart as the global leader in vehicle lifecycle management.

Fleet business

Decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions. It’s also a leading source of air pollutants, such as nitrogen compounds and particulate matter, which pose an urgent threat to human health.

Many fleets turn to their insurers for advice on fleet management, and look for insurance partners who can support and guide their best practice journey.

Neil Garrett Sales Director for Solera Audatex said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact. This can be done by business unit, and between new and existing registrations, benchmarking the whole against the national vehicle parc’s performance.

We can further assess the current environment for EV adoption and generate cap hpi fuel-type forecasts. Finally, we apply EV adoption strategy assumptions to model the reductions which can be made.

Increasing efficiency

Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

ESG performance represents essential criteria on which investors, shareholders, regulators and customers choose their suppliers or targets. It is essential that insurers, fleets and repairers choose solutions which will help them to deliver tangible and auditable results.

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Euro NCAP releases updated van ratings

Euro NCAP has in partnership with Thatcham Research released updated safety ratings for 18 commercial vans.

The vans’ active’ crash avoidance systems were tested against tougher new protocols, with ratings varying from ‘gold’ through to ‘not recommended’.

Thatcham Research Chief Research Strategy Officer Matthew Avery said, “With 13.5% of the whole vehicle fleet comprising of vans, it’s important that van drivers and those sharing the roads with them are protected. This latest set of results demonstrates that manufacturers are responding positively and it’s of note that the UK’s most popular commercial van, the Ford Transit, secured a gold rating.

“However, the fitment of crash avoidance technology seen on vans has some way to go before gaining parity with the high levels of standard fitment we enjoy on cars today.”

Euro NCAP also announced that it will soon introduce a rating scheme for Heavy Goods Vehicles (HGVs).

Matthew added, “HGVs make up a very small percentage of the fleet (1.5%), but their contribution to Killed and Seriously Injured statistics is disproportionately high (15%), with 90% being external to the vehicle. The new rating will drive best practice with an urgent focus on HGVs not only matching, but exceeding, the performance levels of AEB on passenger vehicles. The rating will also assess and drive fitment of the full suite of Advanced Driver Assistance Systems and will exceed new EU ‘General Safety Regulation 2’ requirements.”

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Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness / Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

Lee Berrell, Aftersales Delivery Manager, Volvo Car UK Ltd set the scene for the day by emphasising Volvo’s commitment to safety within the aftermarket: “The aim is to keep Volvo vehicles 100% Volvo because we want to know how they will behave in the event of an accident. Volvo Cars has been a leader in the field of car safety for decades. That will never change.”

Lee highlighted how Volvo, now under the Geely umbrella which includes brands such as Polestar, Lotus and Smart, is working closely with its fellow brands to share advances in design, technology and safety. One particular area that continues to innovate is electric powertrain development, although Lee stated: “Without doubt battery electric vehicle (BEV) is coming, but for the foreseeable future Volvo will continue to take a blended approach when it comes to repairs.”

‘I roll’

Reiterating Lee’s opening remarks, Mike O’Neill, Senior Product Trainer, provided an insight into how Volvo – Latin for ‘I roll’ – was founded by Assar Gabrielsson and Gustaf Larson in 1927, with the intention of making a car that put quality and safety first. Since this time – and with innovations over the years such as the three-point seatbelt, booster seats, side impact airbags and inflatable curtain airbags – Volvo has saved in excess of one million lives.

Asked if hydrogen propulsion was a development to look out for from Volvo, Mike said that like most manufacturers the business was keeping a keen eye on developments, but electric power remained the way forward for now.

Leading the way in EV development and the cross pollination of technology is Polestar – Volvo’s sister, all-electric, performance brand – which now has over 13,000 vehicles on UK’s roads, supported by 100 Volvo retailers and 67 approved repairers. With three new models in the pipeline before 2025, it’s a brand that is gaining significant traction in a highly competitive market.

Three pillars

“Safety, sustainability and technology are our three key pillars moving ahead with the likes of the Volvo EX90,” said Mike. Built on a new SPA2 platform – EV powertrain compatible only – the EX90 seven-seat SUV offers a range of circa 363 miles and will feature Lidar systems as standard, interior occupant sensing and bi-directional charging offering the potential to power the home, store power or return it to the grid. Structurally, the vehicle will also feature ‘mega-castings’ significantly reducing the number of parts with a one-piece aluminium casting. It will also boast 18% recycled plastic components, taking Volvo a step closer to its target of 25% by 2025.

Providing further insight into Volvo’s current PHEV product line-up, including a technical discussion around battery management, Lead Technical & Product Trainer Gary Tacey explained how Volvo’s VIDA – Vehicle Information and Diagnostics for Aftersales – was the key to safe and effective repair.

Gary said, “Detail in repair is key. VIDA provides trained technicians with the precise information they need, when they need it and its use is something we ingrain from the outset with our apprentices.

“Guided safety system identification, diagnosis and calibration is just one of the areas VIDA enables our approved repairer network and retailers to satisfy.”

Integral to this 100% Volvo-centric approach, Volvo retailers are now fully trained in windscreen repair and replacement, while leather repair and SMART are also coming soon.

Repair network

The Volvo Car UK Ltd repair network now boasts 72 approved repairers, circa 90% of which are aligned to a retailer. Some 7,000 repairs went through the network in 2022 with 2023 set to surpass this number by some margin.

Phil Powles, Volvo Body & Paint Programme Business Development Manager, said, “We have recently revised and updated the standards throughout the network which require one EV technician as well as one apprentice per facility. Behind all this sits MONITRR – our centralised auditing system – which is in place to ensure we continuously deliver on our promises.”

An area that the business is keen to promote further moving ahead is its Borderline vehicle write off avoidance programme, which in 2022 offered 65 cases of support to the value of £65,000. Over 88% of the vehicles that came through the programme were saved. For 2023, the business is keen to ensure it helps even more Volvo customers have their vehicles returned to the road.

Grow your own

Rounding out the day, Stuart Hickling, Programme Manager – Volvo Car UK Ltd, Apprenticeship Programme at Calex UK, reiterated the need for the industry as a whole to embrace apprenticeships and bring new people into the sector for the benefit of all.

“As an industry, we have got to start growing our own,” said Stuart, “Financially it’s a no-brainer – the key element is the mentoring and coaching which takes time. As an industry, we need to work together to ensure we find that time.”

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AutoRaise seeks General Manager to accelerate progress

Automotive charity AutoRaise is recruiting for the newly-created role of General Manager.

The charity is looking for someone passionate about the sector to develop growth strategies, promote goals and achievements and drive fundraising activities.

Steve Thompson, AutoRaise Vice Chairman, said, “Recruitment for a General Manager signals a new, dynamic era for AutoRaise. They will be empowered to get the job done and be encouraged to be innovative to deliver a strong vision, ambition, and positive culture for the charity.

“The successful candidate will have the opportunity to work in a diverse and collaborative culture with a board of Trustees and charity volunteers with a passion for what the charity does.”

AutoRaise promotes a range of technical apprenticeship paths to bring new blood into the industry, ensuring the qualified talent of tomorrow.

Steve added, “We are looking for someone who is highly organised, self-motivated, data and IT savvy, and efficient with their time; someone used to prioritising and making a difference wherever they go.”

Anyone interested should email their CV to recruitment@thevellagroup.co.uk or visit https://uk.indeed.com/viewjob?jk=b4206688c2e644e9

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Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Presenting the webinar – ‘Crash. Detect. Settle: Digitising the motor claims journey’ – Andrew Barratclough MBA, VP Partnerships Director Global, Solera | eDriving, said, “Having an app that a driver is using to reduce the number claims in the first place, but then linking that directly to the claims journey, is unique. The key is that it shares data between everyone, there are no challenges or delays because it’s all within a single family on a single platform.”

He explained that by bridging the digital divide between driver, manufacturer, insurer and repairer, there will be fewer accidents and those that do happen will be processed more quickly. This will both save money and improve the customer journey.

Andrew began by revealing that average motor claims cost in the UK has risen from £1,387 in 2013 to £2,485 last year, driven by increased technology within vehicles and the subsequent need for more specialist skills.

Alongside this, motor insurers face other challenges such as inconsistent incident and damage reporting, too many touch points along the claims journey, and rising customer expectations.

He said that Mentor addresses all these issues.

First, it goes to the source of the problem by turning the spotlight on driving standards. By closely monitoring driver behaviours, it seeks to improve road safety through the availability of more than 300 micro training modules, alongside driver ratings, rewards and gamification.

To date Mentor has monitored more than 300 million driver behaviours and recorded a 51% improvement in FICO Safe Driving Scores among risky drivers in six months and a 70% improvement over 18 months.

However, accidents will always happen and when they do Mentor makes every minute count.

Embedded within the app, Automatic Collision Detection technology instantly detects collisions and automatically informs both the insurer and, where necessary, the emergency services.

Boasting 100% detection of crashes over 30mph, 98.7% detection of crashes between 10-30mph plus a 99.1% suppression of false positive detections, the technology is able to accurately record the nature of the collision and then steer a more accurate triage through the Driver Event Reporting page.

Driver Event Reporting includes a series of incident-specific fields for the driver to fill in, with photo evidence requested using Guided Image Capture.

Based on telematics data captured during the incident, alongside information provided by the driver and the accompanying images, Mentor is able to assess the vehicle damage and produce a pre-estimate within just three minutes, with a final estimate taking typically 10-12 minutes.

Andrew said, “Motor insurance is outstripping inflation. During a cost-of-living crisis, we need to make sure it is not adding to our customer’s burdens. Mentor is an immediate opportunity to increase automation and reduce cycles time, and therefore cost.”

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ARC360 news round up – Friday 24 February 2023     

Crash. Detect. Settle.
Digitising the motor claims journey.

We all know how important it is to begin the claims process as soon as possible following a collision – doing so within 24 hours offers multiple benefits and savings. What if you could speed the process up even more? During this showcase webinar session, viewers gain an insight into Solera Mentor by eDriving.

CLICK HERE TO REGISTER

Skills and talent requirements come under spotlight

The evolving skills and talent requirements of the insurance claims sector will come under the spotlight at a new ILC event taking place in April.

Headline sponsored by specialist training provider Wiser Academy, and backed by some major names from across the insurance claims sector, the inaugural ILC New Generation in Claims event will take place at etc.venues Manchester on 26 April.

Drivers’ preferences still black and white

White remained the most popular car colour in 2022, according to BASF’s Colour Report for Automotive OEM Coatings.

It continued the recent dominance of achromatic colours – white, black, silver and grey – although blue and red remained popular alternatives and yellow, orange, green, and violet all increased their market share.

Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Percayso underlines growth strategy with Cazana acquisition

Automotive data platform Cazana is being acquired by Percayso Inform for an undisclosed sum and will now be known as Percayso Vehicle Intelligence.

Cazana, which was acquired by Cazoo in 2021, delivers in-depth insight on individual cars through more than a billion unique data points and is trusted by 60% of leading UK insurers as well as the Motor Ombudsman.

Stellantis turns to BSG for business masterclass

Stellantis UK has extended the support it offers its approved repair network with a series of training sessions delivered by Business Success Global.

The first Stellantis training day took place in Maidstone when eight members of the Stellantis repair network attended, before nine more repairers attended the 3M UK science and technology HQ in Bracknell for the second session.

Perfect score for H&L Motors

H&L Motors has celebrated its 70th birthday by passing its latest Volkswagen Group audit.

The family-run business based in Twickenham achieved a 100% score, emphasising its continued investment in training, tooling and facilities.

Walton retains Mazda approval

Manchester-based Walton Accident Repair has retained Mazda approval after another successful audit.

Managing Director Jason Gough said, “Great work from the team once again. Thank you for your hard work, continuous commitment and investment.”

Aioi sets up AI research lab

Aioi Nissay Dowa Insurance has joined forces with Mind Foundry to establish a new joint venture research lab in Oxford.

Mind Foundry is an Oxford University spin-off that develops AI solutions.

The Aioi R&D Lab will focus on mobility solutions, autonomous driving, telematics and personalised insurance, and climate change solutions.

Turkish delight for EDK Automotive

EDK Automotive has continued its expansion in Turkey by opening its second site in Istanbul, and fourth in the country.

The headlight repair company, which handles about 10,000 jobs a year, uses its own unique technology to replace damaged parts of the headlight structure without replacing the headlights themselves.

Fraud shackled by the law of physics

Davies Head of Research, Michael Hall will discuss forensic investigations following a collision at Lancaster University next week.

Aimed at claims handlers, lawyers, and anyone else involved in motor claims, the free-to-attend talk will consider how fundamental physics can identify any unusual irregularities around the collision, and if injuries are genuine or fraudulent.

Allianz strikes perfect human-technology balance

Allianz has secured the Service Quality Marque from insurance consultancy Gracechurch for the seventh successive year.

The award recognised Allianz’s commitment to service and expertise, and for delivering the right balance between in-person and digital claims handling.

Ezi-Methods climbs the download charts

Ezi-Methods has achieved four million repair method downloads in just over a decade since launch.

The company now offers more than 74,000 repair methods for 61 makes and 1,052 models.

Car production stable as EVs charge

UK car production was stable in the first month of 2023, although EV’s enjoyed a near-record month and commercial vehicle production marked its best start to a year since 2012.

According to the Society of Motor Manufacturers and Traders (SMMT), car production output was down 0.3% to 68,575 units in the month, although combined battery electric, plug-in hybrid and hybrid electric vehicle volumes were up 49.9% to 28,329 units and CV production grew 35.6% to 9,299 units.

ARC360 Market Intelligence: January 2023

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ARC360 Market Intelligence: January 2023

Market-Intel-January-2023-1

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Wiser Academy unveils free insurance course

Wiser Academy has responded to the ongoing skills challenge in the insurance industry by introducing free ‘introduction to insurance’ courses to new starters.

The two-day courses will be held every month until the end of the year and will cover insurance basics such as regulation, risk, structure, claims, ethics and professional behaviours.

It is hoped that more than 500 people will complete the online course by the end of 2023.

Wiser Academy Managing Director Crescens George said, “It is a course designed specifically for new starters to broking, especially smaller brokers who don’t have their own training and development facilities in-house. We’re aiming for 50 people for each of the courses, and there is no charge as Wiser Academy is 100% committed to playing its part in encouraging people to make the most of their new career in insurance.”

He continued, “There’s a broader challenge for our sector in the shortage of talent at all levels in insurance, which tends to create wage spirals and companies taking staff from each other. Getting new joiners to kick start their career in a supported manner is vital means of keeping them in broking, and we hope the industry will respond positively to this new course.”

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Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Jane Pocock, CEO of Copart UK & Ireland, who featured in the programme, said, “Over the 15 years that Copart has been in the UK, we have worked incredibly closely with our insurance partners and more broadly in the sector. Our involvement with this programme demonstrates how we fully align with ABI’s ongoing advocacy and campaign work to highlight the role of the insurance sector in supporting customers and society. We are, as market leader, proud and honoured to have been offered this opportunity.

“With motor claims volumes increasing and large-scale extreme weather events becoming more common place, it is great to be able to raise awareness to both individuals and companies of the ways that the industry can support them.

“At Copart we provide trusted and valuable partnerships to the insurance, automotive, and accident management sectors, continually investing to strengthen our operational capabilities, transport, and technology to ensure that we can collect, process, and resell vehicles as quickly as possible with minimum disruption and economic impact.”

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