Feature interview: Jane Pocock, Copart

Copart is a global leader in vehicle remarketing and recycling, handling more than 500,000 used and salvage vehicles every year in the UK alone. Here, we speak to UK & Ireland managing director Jane Pocock about Copart’s focus on and commitment to sustainability, and ask what that means for the business on a day-to-day basis.

Can you give us an overview of how sustainability has risen up the list of priorities at Copart in the last few years?

As a global leader in vehicle remarketing and recycling, Copart has always been committed to environmental sustainability.

From our inception in 1982, we have played a critical role in the automotive circular economy as the key intermediary enabling the recycling and reuse of automobiles and automotive parts, while facilitating access to transportation around the world.

With sustainability now a strong focus around the globe, our customers, partners, and stakeholders expect Copart to continue leading by example. As the owner of the UK’s largest salvage transport fleet, we’ve made sustainability the focal point of our future strategy.

Our Plan-Net-Zero programme (our formal commitment to both global sustainability and becoming a more sustainable business by achieving net-zero emissions) is well underway, with a renewed focus on vehicle recycling, green parts, and EVs.

With a decade of experience and expertise in the handling of EVs, our operational network is fully equipped and ready for the electric revolution ahead. We have steadily been building specialist facilities, skills, and processes around handling and remarketing EV’s, and now have UK-wide capabilities.

In addition to significant investment into specialist training for our people, our Operation Centres have been constantly evolving to support electric and hybrid requirements, with hundreds of changes made to our operational processes.

What does sustainability success look like for Copart?

Copart’s ‘sustainability quadrants’

As a global leader in online vehicle remarketing and recycling, our vision is to achieve a carbon-neutral future while consistently delivering a world-class level of customer service.

Our ‘sustainability quadrants’ (see image) ensure we focus on the right things to achieve our sustainability goals.

  • We’ll continue to expand our UK recycling and green parts capabilities.
  • 75% of our annual vehicles sold for re-use or re-build; 25% sent to scrap recyclers.
  • Over 5,808 tonnes of vehicle components recycled and over 5,000 vehicles crushed for recycling in the last year.
  • We’re increasing energy efficiency through smart technologies and innovative green solutions.
  • Our ongoing sustainability refurbishment programme means the design of our future offices will be energy-efficient and constructed responsibly.
  • We are introducing more outside green spaces to our locations to improve air quality, encourage nature, and reduce our carbon footprint.
  • Nothing is off the agenda, from light bulbs to waste management.
  • Our ‘Greenest Fleet on the Street’ initiative has seen Copart invest in upgrading our fleet, to deliver lower mileage, lower fuel consumption, and lower emissions.
  • We’ve committed to providing Euro VI compliancy across our full 250-strong transporter fleet through an ongoing fleet replacement and expansion programme.

How is Copart working with partners to initiate change in this area?

As a global market leader, our insurance customers expect us to be a sustainable partner/green supplier and lead by example, so we must continue to rise to this challenge.

We are working with our partnership network across fleet, transport, infrastructure, and education, reviewing everything from Carbon Literacy training for our teammates, to the most sustainable fuel options to ensure we operate the ‘Greenest Fleet on the Street’.

To keep us on track and on target, external auditors will review our annual Streamlined Energy and Carbon Reporting (SECR) and Energy Savings Opportunity Scheme (ESOS) reports, as well as Copart’s EMS objectives and on-site processes, to ensure we achieve our sustainability commitments.

Our Plan-Net-Zero programme also involves supply chain analysis. We comprehensively review and quantify each of our supplier’s emissions using the Economic Input-Output Life-Cycle Assessment (EIO-LCA) method.

Can you give us an insight into the role partnerships are playing in achieving your sustainability targets?

Our Copart teams are working closely with a consultancy firm to develop a comprehensive Project Charter, which will agree critical success factors, timeframes, targets, and roles and responsibilities of key personnel.

A Net Zero Gap Analysis will then be completed to identify key improvements and opportunities and establish emissions boundaries and data inventory, which will lead on to the development of our Net Zero Roadmap.

We’re excited about making meaningful and measurable changes as we look forward to the development of more sustainable business practices and a greener future.

What do you see as the greatest challenge in terms of sustainability?

The greatest challenge will be reacting quickly and ensuring that we continue to stick to the timescales ahead.

There is also work ahead of us to do all we can to educate and encourage all our teammates to live and breathe sustainability in everything they do, both inside and outside of work.

We want to make this part of our everyday culture and communications going forward and we are continuously introducing various green initiatives across the business, including our Choose to Reuse campaign, where we hope to encourage the mindset of recycling and the avoidance of single-use products.

There is more work is still to be done, but Copart is passionately committed to the challenges ahead. By making a transformative change today, we believe we can create a sustainable tomorrow.

How is sustainability influencing process and operations within Copart?

As part of our Plan-Net-Zero sustainability strategy to achieve the ‘Greenest Fleet on the Street’, we have committed to providing Euro VI compliancy across our full 250-strong transporter fleet through an ongoing fleet replacement and expansion programme.

Investment into the deployment of the latest connected telematics and cameras across our fleet will enhance efficiency and significantly lower fuel consumption and emissions. 

Our comprehensive driver behaviour telematics data not only improves driver productivity and long-term fleet sustainability, but also helps to lower emissions and maintenance costs by planning the most intelligent and effective routes.

Because of the strategic and unrivalled positioning of our sites across the country, we are proud to say that we are never far from urban communities, and therefore our customers. This means that we can collect and handle vehicles quickly, efficiently, and with minimal environmental impact.

We’ve also made significant investment in laptops and software for our teammates, supporting hybrid working practices and reducing unnecessary mileage and fuel consumption.

How are you engaging with your workforce to ensure everyone is working towards the same end?

We send out regular internal communications to keep teammates updated on the progress of our green initiatives and how they can contribute to their success.

Much of this is led by Copart’s Green Team, our dedicated environmental team which includes teammates from each Copart location.

The Green Team helps to ensure that all Copart’s processes are carried out safely and that the environment is considered at every stage. Weekly and monthly checks are completed by the team at all Copart locations including waste disposal, noise pollution, land and water contamination, evidence of pests/vermin and air emissions.

The work of the Green Team helps us to conduct our business in a way that is ethical and mindful of environmental impact and helps us to maintain a positive business reputation.

We’ve also made a significant investment into training with initiatives like the Carbon Literacy Project, to provide formal training and environmental awareness for teammates both inside and outside of work.

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Ben launches self-referral to free Life Coaching service

Ben, the automotive industry charity, has launched a new self-referral route to access its free Life Coaching service.

Anyone who works, or has worked, in the automotive industry, can now register for free Life Coaching sessions by completing a short self-referral form online.

The personalised Life Coaching service gives automotive people the opportunity to work with a qualified professional to identify the change they’d like to see in their lives, set goals and maximise their potential to become the best version of themselves. 

Specially-trained Life Coaches will work closely with individuals to identify the areas in their lives that they would like to change or improve, gaining an understanding of where they are now and finding out where they would like to be in the future.

Rachel Clift, Health & Wellbeing Director at Ben, said: “We know that there are many people out there who feel stuck and feel that they are not making the most out of their life. Our personal Life Coaches can help you figure out exactly what you want in life and how to achieve it – they’ll be your cheerleader, your mentor – and will also give you the encouragement you need to keep on track.”

She continued, “We’re on a mission to help those who work in or have worked in the automotive industry to live their best life, to become more self-aware and realise their potential. We want more people to know about Ben and the support we offer including our exceptional Life Coaching service”

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ARC360 News Round Up: Friday 14 January 2022

Register now (Wednesday 26 January 2022 – 1.30pm)

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.  

Featuring:  

  • Charlotte Burnige, company secretary, Coachwork Renovations Ltd 
  • Joe March, head of commercial & network management, The Green Parts Specialists 
  • Chris Payne, head of networks & engineering – home & motor, LV= 
  • Stuart Sandell, assistant vice president – sales, UK & Ireland, Enterprise Holdings 

Deadline day for revised BS 10125 comments

Today (Friday, 14 January) is the final day for industry stakeholders to comment on the proposed revisions of BS 10125, the specification for the vehicle damage repair process.

Updates to the specification, which include updated technical clarifications around ADAS and electric vehicles, revised proof of competence pathways and standardised repair methods, were put out for public consultation in early November.

AWG proclaimed ‘EV Ready’

AW Repair Group (AW) has achieved EV Ready certification from Thatcham Research across all its sites. 

AW was the first to sign up for Thatcham Research’s EV Ready training programme in August 2021, and now more than 200 technical and administration staff have completed tailored e-learning modules to become EV Aware. Technical teams have also completed a Level 3 qualification.

Meanwhile, AW has released the fourth episode in its Career For Life docuseries which takes a look at the group’s most highly accredited technician, Simon Bailey.

Motofix passes Bsi audits despite pandemic

Motofix has achieved another round of 100% successful Bsi audits across all eight sites during 2021.

Sue Cripps, General Manager for Standards and Compliance and a member of the Motofix Group Central Services team, said, “Our sites have performed brilliantly last year. We had eight clear audits with no nonconformances which is an incredible achievement given all the challenges and business upheaval throughout the pandemic.”

Tractable secures major Mapfre deal

Multi-national insurance group Mapfre is working with Tractable to introduce AI technology into its vehicle recovery, repair and claims process.

It hopes that by adopting Tractable’s AI solutions it will be able to reduce the time from first notification of loss to return of vehicle by as much as two weeks.

Mapfre will first integrate the technology to its operations in Brazil.

Market Intelligence: Wednesday 12 January 2022

ARC360 has published its Market Intelligence Insight for January – in partnership with Trend Tracker – including data from Apple, Google, TomTom, and Department for Transport.

AutoRaise celebrates new talent

AutoRaise has announced it has helped 266 young people enter the automotive incident repair aftermarket in the last six months, despite ongoing challenges posed by the pandemic.

AutoRaise was established in 2012 to address the skills shortage by promoting the industry to young people and then working with employers to find placements for new talent. Its ambition is to help secure up to 2,000 new apprentice positions per year by 2025, with a retention rate exceeding 80% by 2027.

CVS makes flying start

Castle Coachworks has introduced a sister company, Castle Vehicle Servicing, to add first-class mechanical repair and vehicle servicing to its existing bodyshop and accident repair business.

Located on the same Northampton site but operating independently, CVS has serviced more than 40 in the two months since launch.

IMI publishes diversity findings

The IMI’s Diversity and Inclusion Task Force has released its initial findings. The task force was established to address the skills shortage in the sector by identifying diversity gaps in the workforce and establishing new ways to attract under-represented employees.

The task force was broken down into three main working groups: Race and Ethnicity; Physical and Non-Visible Disabilities; and Gender Identity. Each has now presented interim results, with the final recommendations due before the IMI Dinner on 17 March.

Step forward in spot repair

ARC360 partner Mirka has introduced its Iridium SR abrasive for spot repair. Iridium SR features new three-dimensional technology with triangular silicon carbide grains which form new edges whenever they break down during the sanding process, making the product a long-life solution.

Iridium SR is best paired with Mirka’s ergonomic cordless tools.

Repairify adds diagnostics to product portfolio

Repairify has signed a global supplier contract with LAUNCH, meaning it will now be able to offer automotive diagnostic tools and solutions to its customers. Furthermore, the partnership means Repairify can provide remote OEM and OEM-compatible diagnostic and parts programming across a wider geographical footprint.

ICDP predicts aftermarket changes

International research group ICDP is predicting that vehicles will require few services and repairs in the future due to improved technologies, while the frequency of collisions will also decrease. 

As a result it expects to see a significant restructure and downsizing of dealer networks, with many sites entering the independent market and smaller independents seeking the security and virtual scale provided by franchise networks. 

ARC360 sets out webinARC schedule for 2022

ARC360 has set out its webinARC schedule for 2022 with key industry themes forming the basis of the monthly discussions.  

Each 45-60-minute session aims to tackle a core thread common throughout the industry and glean input from a variety of stakeholders in order to continue to promote ARC360’s core ethos of ‘gaining ground together’.  

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Tractable secures major Mapfre deal

Multi-national insurance group Mapfre is working with Tractable to introduce AI technology into its vehicle recovery, repair and claims process.

It hopes that by adopting Tractable’s AI solutions it will be able to reduce the time from first notification of loss to return of vehicle by as much as two weeks.

Mapfre will first integrate the technology to its operations in Brazil, but there is scope to scale the solution to other markets in which it operates.

The unique solution being deployed uses photographs taken by the customer to carry out an end-to-end assessment of damage to the vehicle. As well as estimating severity and suggesting recommended repair methods, the solution also features real-time pricing and triage to appropriate repairers. It is also able to request parts from suppliers, further cutting down settlement claims.

Ahmed Hameed, VP Strategic Accounts, Tractable, said, “Mapfre has a worldwide presence and this innovative global partnership will lead to its customers receiving an even better experience through the power of our AI. Our collaboration has the potential to be a step change not only for the Brazilian market, but also further beyond, bringing real AI technology to where it can make an immediate difference – by accelerating response directly after an accident.”

Roberto De Antoni, chief operating officer at Mapfre Brazil, said, “We’ve been experimenting with different AI solutions to significantly enhance customer experience and improve our operational efficiency. The automobile business line is core to the Brazilian operation, so starting out on this alliance with Tractable, in pioneering fashion, is very important for us.”

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ARC360 News Round Up: Friday 7 January 2022

Register now (Wednesday 26 January 2022 – 1.30pm)

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.

December dip in volumes

Repair volumes fell from November to December and although marginally better than December 2020 they were only 88% of volumes recorded in December 2019.

Based on Audatex figures, Trend Tracker has reported that across the year volumes were 85% of 2019 levels, which equates to a shortfall of about 423,000 repairs.

Copart and Solus agree innovative exchange programme

Copart has announced a new colleague exchange programme with Solus, the repair arm of Aviva.

As part of the programme, engineers, trainees and apprentices from each business will spend time with the other, giving them to opportunity to upskill and better understand each other’s roles.

BEVs breakthrough in 2021

Sales of battery electric vehicles last year exceeded the last five years combined as 2021 signalled a breakthrough year for electrification.

According to the Society of Motor Manufacturers and Traders, 190,727 units were sold, which equates to 18.5% of all new registrations. Combined with hybrids that ratio rises to 27.5%.

However, the wider new car market continued to struggle. Just 1.65 million new cars entered the UK market, which is 28.7% down on 2019 figures.

McKinsey publishes far-reaching mobility report

McKinsey has produced an all-encompassing report assessing the future of the mobility market. Its granular Mobility Market Model takes data from more than 2,800 cities and towns in more than 110 to model a range of possible mobility projects.

The report, which considers miles travelled, vehicle sales, infrastructure and environmental impact, also estimates the size of private and shared transport markets through 2030 and beyond.

FMG promotes from within

Claims management specialists FMG has promoted former Business Development Manager Matthew Lees to the new role of National Sales Manager – Insurance Solutions.

In his role he will be responsible for promoting FMG’s outsourced claims management solutions to insurers, brokers, MGA’s and self-insured fleet operators.

BSI inviting industry input

BSI is inviting industry input as it reviews its CAV standards roadmap. It is hosting two online workshops on 26 January and 3 March during which industry stakeholders will be invited to help it future-proof its CAV standard.

The roadmap, first published in 2020, is a forward-looking structure that signposts key projects, published standards and future areas for standardisation.

Ben unveils new fundraising challenge

Automotive charity Ben is launching a new fundraising challenge this summer that is set to test the industry’s mental and physical abilities. The Beast of Ben, taking place in Wales from 6-8 July, will pit teams of four against each other in a series of challenges including abseiling, water crossing, navigation and problem solving.

Registration is £250pp which contributes towards the team’s fundraising target of £5,000 per team.

ALD confirms Leaseplan purchase

ALD has announced that is has signed a memorandum of understanding to acquire fleet management and mobility company Leaseplan from a consortium led by TDR Capital for €4.9bn.

Leaseplan operates a global fleet of about 1.8 million vehicles and the acquisition would merge the two companies into NewALD, which would be positioned to take advantage of megatrends such the shift from ownership to usership, digitalisation and zero emission mobility. NewALD aim for long term fleet growth of six per cent per year.

Motorists overcharged £5m a day

The BBC reports that the RAC has accused petrol retailers of overcharging UK motorists by as much as £5m a day in December, claiming that cuts to wholesale prices were not fairly passed down to drivers.

Prices for unleaded petrol fell 2p a litre but the RAC believes a 12p decrease would have been appropriate. It has calculated that, as a result, retailers made 16p a litre instead of the normal 6p.

US: Driven Brands announces major acquisition

North America’s largest automotive services company Driven Brands Holdings has acquired Auto Glass Now, which carries out repair, replacement and calibration at 75 locations throughout the country.

The acquisition makes Driven Brands one of the largest auto glass services providers in the country and well-placed to capitalise on a market that is valued at $5bn and growing.

ARC360 sets out webinARC schedule for 2022

ARC360 has set out its webinARC schedule for 2022 with key industry themes forming the basis of the monthly discussions.

Each 45-60-minute session aims to tackle a core thread common throughout the industry and glean input from a variety of stakeholders in order to continue to promote ARC360’s core ethos of ‘gaining ground together’.

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ARC360 sets out webinARC schedule for 2022

ARC360 has set out its webinARC schedule for 2022 with key industry themes forming the basis of the monthly discussions.

Each 45-60 minute session aims to tackle a core thread common throughout the industry and glean input from a variety of stakeholders in order to continue to promote ARC360’s core ethos of ‘gaining ground together’.

Sessions are available to register now by clicking on the image or the linked text.

Details of individual sessions (subject to change) and participants will be added closer to the time of the event.

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Motofix adds EVs to LV-approved sites

Motofix Group has strengthened its partnership with LV= GI by introducing electric vehicles to its LV= GI approved sites.

The announcement underpins Motofix’s recognition of hybrid and electric vehicles as a key factor for change in the industry over the coming months and years.

Motofix Group’s Chairman Richard Tutt said: “We believe the changes already underway prior to the pandemic will happen more quickly, with particular emphasis on the switch to electric and autonomous vehicles. Those that are equipped to handle the complexity of modern vehicle design will be best positioned to service future repair demand and we embraced EV learning early on, with some of our technicians being the first to be trained on this changing technology in the UK.”

Michael Golding, LV= Network Manager added: “Motofix has always been a proactive partner for us and these additions to their courtesy car fleet is testament to our shared vision of what we need to offer to our policyholders. It is clear that electric vehicles are going to play a big part in the future of motoring in the UK and it’s vital that we recognise our customers needs and have mobility solutions that are aligned to their own eco-friendly approach to owning a car.”

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ARC360 News Round-Up: Friday 17 December 2021

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Wednesday 26 January 2022 – 1.30pm

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.

Changing data sends mixed signals

ARC360 hosted its final webinar of 2021 this week, when panellists examined the ever-evolving data and its impact on the automotive incident repair sector.

Taking part in the ‘The Data Jigsaw 2’ were Jordan Chinn, Network Manager, Innovation Group; Andrew Eade, Head of AD Strategy and Development, First Central; and Paul Sell, Associate Director, Trend Tracker.

Green parts partnership wins national award

Recognised for their partnership excellence, The Green Parts Specialists and Ageas Insurance have won the commercial category at the MRW National Recycling Awards.

Ian Hill, MD of Hills Salvage & Recycling and The Green Parts specialists said, “To win the award within such a tough category of finalists was an amazing outcome and testament to our successful partnership with Ageas Insurance to drive positive environmental change.”

Has Covid changed the job market forever?

Of all the profound industry changes brought about by the Covid-19 pandemic, the effects on human resources may yet turn out to be the most impactful.

Our work/life balance is one thing that has certainly shifted – for the better – but perhaps less recognised is how the pandemic could revolutionise recruitment and, over time, the entire workforce demographic.

Fix Auto UK achieves 5,000 reviews

Fix Auto UK is on course to receive more than 20,000 customer reviews from Trustpilot by the end of 2023 after passing the 5,000 milestone in little more than a year since joining the platform.

Its network has received a collective rating of ‘excellent’ from the reviews so far received.

Bodyshop sector ‘a massive opportunity’

In a market primed for further consolidation, Richard Steer, Chief Executive of Steer Automotive, has highlighted one of the key mistakes he believes business owners make in their expansion strategies.

Speaking to attendees at the ARC360 Back to the Future event held at the British Motor Museum, he said it was all too common to see organisations grow externally before their internal resources are in place.

He said, “One of the biggest problems people have with buy and build or consolidation strategies is they are always playing catch up. They are always buying business and then find they don’t have enough staff and resource in the right areas.”

From FNOL to ENOL

Motor repairs and claims have evolved beyond all recognition as more technology has entered the market. Predicting where the sector will go next is no easy task but that was the challenge of a panel debate held at the ARC360 Back to the Future conference and exhibition held at the British Motor Museum late in November.

Taking part in the debate were Claire Hart, National Sales Manager, Entegral; Dean Lander, Head of Repair Sector, Thatcham Research; and Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management.

GT Motive signs data deal with Cazoo

GT Motive has announced a new partnership with Cazoo Data Services to provide users with free access to ombudsman approved total loss valuations.

GT Motive will now automatically retrieve Cazoo Data Services’ valuation and publish it into its total loss worksheet, helping claim handlers access the information required to assess a total loss from within GT Global.

Insurers braced for Covid consequences

If motor insurers got off lightly during the pandemic as a result of reduced motor claims, the likelihood is that 2022 will be provide them with a significantly tougher test.

That was the verdict of a presentation entitled, ‘What the data says’, delivered by Paul Sell, Associate Director of Trend Tracker, during the ARC360 Back to Future event held at the British Motor Museum.

Covea secures ICS hat-trick

The Institute of Customer Services has renewed Covéa’s accreditation with Distinction for Personal Lines, making the insurers the first and only ICS member to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the Institute offers.

Covéa also holds Distinction accreditation for Commercial Lines.

Tech can clear motor insurers’ blind spot

Insurers have been challenged to leverage technology to improve customer service – but not in the way they might think.

While the industry is alive to the benefits tech can offer in areas such as FNOL, claims handling and fraud detection, it has perhaps overlooked the fact that, increasingly, they will not be judged by policyholders on their own actions but by those of their suppliers.

One direct result of greater automation coming into the claims journey is that a policyholders’ first human interaction is likely to be with a company in the insurer’s supply chain. What data they have and how efficient they are will directly effect the customer’s opinion of the insurer itself.

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Changing data sends mixed signals

ARC360 hosted its final webinar of 2021 this week, when panellists examined the ever-evolving data and its impact on the automotive incident repair sector.

Taking part in the ‘The Data Jigsaw 2’ were Jordan Chinn, Network Manager, Innovation Group; Andrew Eade, Head of AD Strategy and Development, First Central; and Paul Sell, Associate Director, Trend Tracker.

The first topic of concern was volumes, and while Jordan said Innovation Group is reporting 95-98% claims volumes on pre-pandemic levels and Andrew said First Central was seeing about 92% of claims frequency, both agreed that the impact of the government’s recent decision to initiate Plan B in the battle to calm the spread of the Omicron variant of Covid-19 has yet to materialise.

Paul suggested any affects would not be felt until the new year.

He said, “Normally severe weather in winter means increased frequency, but that’s not likely this year with reduced travel as a result of the restrictions. So we aren’t going to see the volumes we’d expect in a typical January and February. They may drop back into the 80%s and then pick up again from March.”

Relief

However, the absence of the traditional uptick in work may actually come as a relief to the sector, which is struggling to process the jobs it already has.

Jordan said a lack of staff and parts is having a negative effect on capacity, although of greater concern now is the lack of mobility options. With car production severely dented by the pandemic, fewer vehicles have come to market, which in turn has placed a substantial strain on the availability of courtesy cars.

Andrew agreed, saying, “The issues stopping new car production aren’t going away and we’re now in a situation where the number of new vehicles being produced isn’t enough to satisfy demand. We need to work differently because supplying mobility will be a challenge going forward.”

One option put forward by Paul was asking customers, many of whom are now working from home, whether they would be prepared to go without a replacement vehicle while their car is being repaired.

“It’s an option,” said Jordan, who emphasised the need for more collaboration throughout the supply chain to overcome current challenges. “We need to understand the needs of the customer.”

Costs

Meanwhile, the sector is also facing the same difficult conditions that are affecting all industries. Costs across the board are going up; inflation is now at a 10-year high and will continue to increase well into next year, energy and gas prices are rising, while parts and labour are also becoming more expensive to procure.

On top of all this, the repair sector must adapt to the continued change taking place within the car parc. In 2019 traditional internal combustion engines made up 92% of new registrations. Last year that proportion dipped to 64%, with battery-powered vehicles comprising 36% of new sales, and by 2023 Paul predicts that ratio to have completely reversed, with EVs accounting for almost two thirds of sales.

He said, “Everything in the macro environment is changing. Nothing is stable. It is exciting place to be but also very challenging.”

Addressing the rise of EVs and a wide range of other sustainability questions, ARC360 will return with its next webinARC on 26 January 2022.

ARC360 would like to thank its Corporate Partners BASF, BMS, CAPS, Copart, Emacs, Entegral, Enterprise Rent-A-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, and Sherwin Williams as well as Partners asTech, The Green Parts Specialist, Indasa and Prasco.

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