Repair winners recognised in new NPS awards

Enterprise Rent-A-Car has announced the first winners of its newly-launched Net Promoter Score (NPS) awards for network repairers.

The awards, which will be made quarterly to the highest scorers in five UK regions, are based on policyholder ratings across categories including repair quality, claims experience and overall satisfaction.

Nick Sweetman, Enterprise’s AVP UK Vehicle Repair, said, “One of the core values we have at Enterprise is that customer service is our way of life, and we have started these awards to recognise those repairers who share this commitment and demonstrate it through high NPS ratings.

The award winners were: Arnold Clark Aberdeen; Fylde Coast ARC; Ipswich ARC; The Car Refurb Centre; and Alton Cars Hull.

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Innovation targets deepening pothole problem

Nearly 630,000 potholes were reported across the UK from January to November last year, costing drivers upwards of £500m in repairs.

This is based on data from 115 out of 208 councils, suggesting the actual number is likely to be almost twice that.

Data was only available from 115 out of 208 councils approached, meaning the total number of reported potholes is likely to be much higher.

However, innovation could soon be available to tackle the issue.

One team of scientists at the University of Cambridge is looking at gathering data from vehicle sensors to produce a digital map of potholes and cracks in roads, while another is working with colleagues at Leeds and Liverpool Universities to research how robots could be used to make repairs.

Other Cambridge researchers are working on materials that can withstand more extreme wear and tear. This includes self-healing concrete and adding properties to roads to help them maintain constant temperatures.

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Car insurance premiums soar by 58%

Average car insurance premiums rose by 58% in the last 12 months to £995.

According to the latest Confused.com Car Insurance Price Index, produced in association with WTW, the 58% rise represents an increase of £366 and means premiums have risen for nine consecutive quarters.

Meanwhile, EV premiums have risen even more sharply due to longer repair times and the specialist knowledge required to repair them.

Tim Rourke, UK Head of P&C Pricing, Product, Claims and Underwriting at WTW, said, “The cost of car insurance spiralled in 2023 primarily due to the soaring price of used cars, although there is evidence of a market readjustment with values having slipped for the last four months.

“Insurers have also had to pass on the rising cost of spare parts and materials, more expensive repairs as cars become more sophisticated, labour shortages, extended vehicle loan times and a spike in personal injury claims.”

Steve Dukes, CEO at Confused.com, added, “The crumb of comfort will be that increases are somewhat smaller than in previous quarters, so many will be hoping this is a sign of a more stable period ahead. With things as volatile as they are, there’s a real need within the industry for more insight and sharing what we know. This can only benefit both businesses and customers as insurers make better, more informed decisions when it comes to pricing to try and stabilise the market even further.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Shortlist for What Car? Safety Awards revealed

Thatcham Research has announced the five-car shortlist for the What Car? Safety Award 2024.

Selected by judges based on Euro NCAP test scores as well as passive and active safety technology, the shortlist includes the BMW 5 Series, BYD SEAL, Lexus RZ, Mercedes EQE SUV, and Volkswagen ID.7.

Principal Engineer of Automotive Safety at Thatcham Research and judge Alex Thompson said, “In 2023 we had new automotive brands enter the UK market, but thankfully that did not mean a compromise on safety performance. With the notably expanded safety requirements and new test scenarios from Euro NCAP, it is ever more impressive that both new and established brands took the challenge head on and delivered high achieving safety scores across a wide variety of vehicles.  

“Vehicle manufacturers must also receive credit for listening to consumers and designing safety systems that support the driver and work with them collaboratively, a challenging task when combined with complex testing and assessments.”

Meanwhile, Euro NCAP Secretary General and judge Michiel van Ratingen added, “Last year, Euro NCAP released 18 car safety ratings, which underwent even more rigorous safety testing than usual due to updates in Euro NCAP requirements for collision avoidance, crash protection and post-crash safety.

“We also included the evaluation of vehicle submergence counter measures in the updated 2023 rating. We must congratulate the short-listed manufacturers on their response to these updates – they continue to prioritise safety and make the latest solutions available for consumers. The What Car? Awards is an important recognition of their efforts.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Copart announces further expansions

Copart UK has begun 2024 by announcing two new significant expansions.

It is developing its Sandtoft Super Centre into a huge 130-acre site which will be its largest in the country, and is also unveiling a new operation centre in St Helens which will increase capacity in the region by 50%.

This news follows the introduction of two other new Copart Operation Centres in Northamptonshire and Scotland, alongside expansions to a range of existing sites.

Jane Pocock, CEO of Copart UK and Ireland, said: “We’re very excited to be making this announcement as we continue to move forward on our ‘Land and Expand’ strategy. The investment into this additional capacity demonstrates our continued commitment to our customers by enabling growth, EV handling, and increased volumes due to the expected forecast of further extreme weather events.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

ARC360 News Round-Up – Friday 12 January 2024

Bodyshop briefs

  • Fix Auto UK has announced that K&R Coachworks has joined its network and will now operate as Fix Auto St Albans.
  • Croydon-based Kudos Bodyworks has become an NBRA member.
  • Coachworks Renovations has taken another step towards sustainability by buying zero carbon electricity.
  • Custom Coachworks has cut the ribbon on a third bodyshop, situated in Burgess Hill.
  • Evolution Repair Group has signed an agreement with Accident Credit Group to support further growth.
  • Summers Accident Repair Centre in Ashford has been appointed as a Lotus approved bodyshop.
  • Walton Accident Repair has secured manufacturer approval from Toyota and Lexus.
  • Ipswich Accident Repair Centre has been awarded an Enterprise Customer Service Award, achieving a World Class Quarterly Net Promoter score for Customer Repair. 

Industry News

Red Sea instability causing knock-on effects

The NBRA has warned of increased parts supply disruption and rising costs within the UK repair sector as a result of instability in the Red Sea.

ARC360 Partner, Prasco UK has said its customers are unlikely to be affected by the situation even though the Doncaster-based parts supplier is experiencing rising shipping costs and up to a two-week delay in receiving goods because of the escalating problems. 

Repair costs creep up in December

Average repair costs rose to over £2,900 in December, a six per cent increase on the same month in 2022, according to data released by Trend Tracker.

It found that with the Christmas break, the number of repairs in the month fell from November tracking at 97% of the total number of repairs in December 2022.

Tech challenge

New technology presents the greatest opportunity to the industry, according to an ARC360 exclusive interview with Ben Routh, Apprentice Repair Technician, Activate Accident Repair, Leeds.

Entegral unveils Bodyshop 360

Entegral has released Bodyshop 360, a mobile app that enables bodyshops to leverage their own data to make quicker and better decisions.

Copart continues expansion

Vehicle remarketing and recycling specialist Copart has announced two significant developments with expansion of its Sandtoft ‘Super Centre’ and its new Operation Centre in St Helens.

Sandtoft sees the acquisition of an ex-IAA/Synetiq site of 20 acres which adjoins the 65 acres of land added recently, creating the largest Copart ‘Super Centre’ in the UK.

Meanwhile, capacity in the North West has increased by 50% with a new 16-acre Operation Centre in St Helens.

Warning signs despite strong sales

EY UK & Ireland Automotive Leader David Borland has warned of difficult times ahead for EV sales. The new car market increased by 9.8% in December while LCVs sales surged by 36% in the month, but BEV sales slowed in both November and December.

Meanwhile, rental firm Hertz is selling about 20,000 EVs from its US fleet due to falling demand.

BASF signs EV battery deal with Stena

BASF has signed a black mass purchase agreement with Stena Recycling as part of a broader collaboration to develop electric vehicle battery recycling solutions.

Mirka delivers top tier sanding solutions

Mirka has underscored its status as quality supplier of sanding solutions to Tier 1 suppliers of automotive industry. Tier 1 suppliers deliver body parts which match the quality and surface perfection of the complete vehicle.

SYNETIQ announces new EV battery partnership

SYNETIQ is collaborating with clean-tech innovator Allye Energy to focus on the sustainable transformation of end-of-life EV batteries.

The partnership will focus on repurposing battery packs for MAX Battery Energy Storage System (BESS), which SYNETIQ will provide through its many industry agreements.

FCA takes immediate motor finance measures

The Financial Conduct Authority is conducting a review of historical motor finance commission arrangements and sales as a result of rising customer complaints.

It has paused the eight-week deadline for motor finance firms to provide a final response to relevant customer complaints for 37 weeks, while customers will also have 15 months to refer complaints to the Financial Ombudsman rather than six months.

Indasa unveils new mixing system

Indasa Abrasives has launched a new two-part Mixing System which helps technicians maximise productivity by mixing and applying paint more easily.

Positive outlook for sales

Cox Automotive Europe is predicting that new vehicle registrations this year will grow 6.1% to 2.02 million units, while used car sales will surge to nearly 7,4 million.

Innovations in the pipeline

Business Development Manager at GT Motive Steven Hames is predicting a wave of new cloud-based innovations this year, based on customer feedback and requests.

Autoglass joins YPO framework

Autoglass has enhanced its sustainability credentials by joining the YPO Vehicle Glass Repair and Replacement Framework.

This comes after several green initiatives, such as opening three solar-panelled modulars that operate entirely off-grid, operating a repair-first strategy where possible, and recycling 100% of the glass waste it generates.

Storm celebrates ISO 9001 certification

Storm Auto Services has announced it has secured the management standard ISO 9001, which is required by many insurers.

IMI identifies key skills drivers

The IMI had identified the key issues that will drive a fresh focus on skills in the sector.

Its report, Driving Auto Forwards, believes increased manufacturing, a growing focus on diversity and sustainability, and new technology in vehicles will demand new skills.

ACG expands NBRA partnership

Accident Credit Group has announced it will be a Gold Supplier Partner to the NBRA in 2024.

As part of the agreement, ACG will work closely with the NBRA to deliver support and funding solutions to its members.

Ben highlights coaching support

Automotive charity Ben is highlighting how it can support colleagues in the industry make positive changes to their lives this year.

Its Coaching Service is available to anyone who is working or has worked in the automotive industry, and can support individuals in their careers, boost their confidence and even improve their lifestyle with better eating habits, self-care and work-life balance.

Bumper growth

Car servicing platform Bumper has secured £37m Series B funding to drive further growth. Supported by investors such as Autotech Ventures, Shell Ventures, JLR’s InMotion Ventures, Porsche Ventures and Revo Capital, Bumper has doubled in size every year since 2020 and now services more than 5,000 dealers.

VM news

Stellantis updates carbon footprint plan

The Stellantis Multi Brand Accident Repair Programme has worked with ECA Business Energy to update its PAS 2060 carbon footprint and management plan. It will now purchase carbon credits through the Net Zero Group this year.

Volvo unveils new sustainability targets

As part of its new sustainability ambitions, Volvo Cars has announced that by 2030 it plans to reduce its CO2 emissions per car by 75%, achieve 30% average recycled content across its fleet, and reduce water use in its operations by 50%.

People

  • Andy Hamilton has started his new position as President and Executive Managing Director of LKQ Europe.
  • Gary Smith has returned to Europcar Mobility Group UK & Ireland as Managing Director, a position he held from 2016 to 2020.

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Red Sea instability causing knock-on effects

The NBRA has warned of increased parts supply disruption and rising costs within the UK repair sector as a result of instability in the Red Sea.

The Red Sea is a vital shipping lane between the Mediterranean Sea and Indian Ocean, but regional conflict has closed the Suez Canal, forcing ships to take much longer and more hazardous journeys.

Extended shipping routes could disrupt the timely delivery of parts – Tesla has recently suspended most car production at its Berlin factory due to a lack of components – while also leading to increased operational costs for bodyshops.

The NBRA said, “The ripple effects of tensions in the Red Sea are reaching far beyond the realm of geopolitics, impacting industries worldwide. The body repair industry in the UK has and is grappling with supply chain disruptions, increased costs, and operational challenges as a result of extended shipping journeys.

“Navigating these issues requires a strategic approach, with businesses in the sector needing to adapt to the evolving landscape of global trade and maritime security. As the situation unfolds, it becomes imperative for stakeholders in the body repair industry to monitor developments closely and proactively implement measures to ensure the resilience of their operations.”

ARC360 Partner, Prasco UK has said its customers are unlikely to be affected by the situation even though the Doncaster-based parts supplier is experiencing rising shipping costs and up to a two-week delay in receiving goods because of the escalating problems. 

Kelvyn Waugh, Managing Director for Prasco UK, the country’s leading supplier of independently certified replacement parts, stated that this week he has seen freight costs double compared to the pre-Christmas period meanwhile items that should have been delivered are still in transit.

But, because of the closely working partnership between Prasco’s procurement team and its suppliers, measures were put into place as early as last October to ensure stock levels at the company’s distribution hub are at record levels.

Kelvyn said: “We’ve been closely monitoring the situation in the Red Sea for some time and we have taken measures to ensure that, hopefully, our customers will not be affected.

“Seasonally, because of the demand in replacement parts needed at this time of year, we always increase our supplies in the early autumn. However, we have taken that to another level by increasing our orders to ensure our stock levels are at the highest levels we have ever had.”

Kelvyn added: “While the costs in shipping have increased since the start of the year, at the moment I have no plans to pass those added costs onto our customers.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Repair costs creep up in December

Average repair costs rose to over £2,900 in December, a six per cent increase on the same month in 2022, according to data released by Trend Tracker.

It found that with the Christmas break, the number of repairs in the month fell from November tracking at 97% of the total number of repairs in December 2022.

Meanwhile, both lead and cycle times increased by two days from November due to restricted Christmas hours.

The data snapshot comes as Trend Tracker prepares to launch its full annual report in the coming weeks. To find out more email: enquiries@trendtracker.co.uk

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Warning signs despite strong sales

Sales of both new cars and light commercial vehicles were up in December to cap off a strong year, according to data from the Society of Motor Manufacturers and Traders.

The new car market increased by 9.8% in December and 17.9% for the year to 1.903 million units, while December sales of LCVs surged by 36% to secure annual growth of 21% to 341,455 units.

Battery electric vehicles also continued to perform strongly in both segments. In the car market BEV sales increased to 314,687 new registrations, which is more than 2021 and 2022 combined, while the LCV segment recorded a 21% increase for the year.

Despite these strong figures, there are signs that demand for BEVs is slowing with sales falling in both November and December.

David Borland, EY UK & Ireland Automotive Leader, said, “The disparity between the timing of the ZEV Mandate and the delay to the ICE vehicle sales ban will continue to represent one of the most marked challenges to the UK’s EV transition going forward, as OEMs attempt to provide a more compelling proposition to consumers to make the switch. And with question marks remaining around the residual values of EVs, while the current profitability of EV sales appears stretched, the road ahead will certainly be a complex one.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Summers secures Lotus approval

Summers Accident Repair Centre in Ashford has been appointed as Lotus approved bodyshop.

Director Ian Summers said, “As Lotus vehicles become more technically advanced and complex to repair, it’s never been more important to be able to repair them correctly and safely, following the brands repair methods, which is why we are delighted to announce that we have been appointed as Caffyns Lotus Approved Bodyshop.

“We will be covering Kent and Sussex for the brand and are really looking forward to building a strong working relationship with both dealerships as well as with the Lotus car owners.”

Joe Holman, General Sales Manager, Caffyns Lotus, said, “Caffyns Lotus are thrilled to welcome Summers Motors as our Approved Lotus Bodyshop serving our market area of representation. Their extensive expertise is an invaluable asset to our business, and we eagerly anticipate nurturing a strong partnership with them to better serve our customers.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners