Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

This is the first approval in Europe for a ‘hands-off, eyes-on’ system and means that drivers of an enabled Mustang Mach-E can use the Level 2 technology on more than 2,300 miles of the UK’s road network.

BlueCruise, which has clocked up more than 64 million miles in North America, monitors road markings, speed signs and traffic conditions to control steering, acceleration, braking and lane positioning. Further, infrared camera technology monitors the driver’s eyes to ensure they are still focused on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “For the first time ever drivers will be permitted to take their hands off the wheel. However, their eyes must remain on the road ahead. Crucially, the driver is not permitted to use their mobile, fall asleep or conduct any activity that takes attention away from the road.”

He added, “Although the vehicle can help control speed and position in lane, the driver is still wholly responsible for safety.”

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ARC360 news round up – Friday 14 April 2023  

Panel set to discuss future claims skills needs

A panel of experts from across the sector will discuss the future skill needs within claims at the forthcoming New Generation in Claims event.

The event, which takes place on 26 April at etc.venues Manchester, is headline sponsored by Wiser Academy along with fellow sponsors Carpenters Group, Enterprise and Zurich Insurance, and is set to shine a light on the need for both retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

BlueCruise controls steering, acceleration, braking and lane positioning, although the driver must still keep their eyes on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “The driver is still wholly responsible for safety.”

Komoo setting the standard

Fleet and rental hire repair specialist Komoo has announced that itssites in Middlesbrough and Doncaster have now achieved the prestigious BS10125 BSi Kitemark for Vehicle Body Repair.

Lucky number 13 for Eaton ARC

Eaton ARC has opened its 13th site, a state-of-the-art, 20,000sqft facility in Aberdeen.

The group expects to announce further sites later this year.

Enterprise unveils second Basingstoke site

Enterprise Rent-a-Car has cut the ribbon on its second rental location in Basingstoke.

Autocraft Telford secures new repair standard

Autocraft Telford has achievedBS10125: 2022 certification just four days after the new vehicle repair standard was finalised.

It becomes the first bodyshop in the UK to secure certification.

Blended VDA course now available

Thatcham Research has announced that its new blended IMI VDA reaccreditation course is now available.

The hybrid training pathway offers technicians access to Thatcham Research’s training academy and its e-learning platform, offering flexibility, convenience and lower costs.

AXA and Brake form new insights partnership

AXA UK and road safety charity Brake will collaborate to produce a series of reports on sustainable and safe driving behaviours.

Research topics will include the impact of the cost-of-living crisis on road safety, and driver opinions on self-driving vehicles.

Time to take action on distraction

New research from Entegral has revealed that 70% of motorists believe distracted driving is worse now than it was a few years ago, with the Travelers 2023 Risk Index on Distracted Driving suggesting that drivers were up to 30% more distracted in February 2022 compared to the same month in 2020.

LKQ Europe expands LeasePlan agreement

Parts distributor LKQ Europe has extended its supply and service partnership with LeasePlan to cover all of Europe.

The multi-year agreement includes the full management and maintenance of LeasePlan’s fleet in LKQ-affiliated repair centres as well as the supply of spare parts to LeasePlan partner garages throughout Europe.

Skillnet celebrates Tesla training partnership

Skillnet has announced a new partnership with Tesla to deliver bespoke Body Repair Apprenticeship programmes.

The training will help to future-proof Tesla bodyshops by ensuring a steady stream of skilled technicians.

Prices fall as EV demand wanes

The latest monthly car report produced by Solera in partnership with cap hpi has revealed a seventh consecutive month of falling electric vehicle prices, which it attributes to reduced demand.

It found that average EV prices fell 5.4% last month, after decreases of 7.5% and 6.6% in the previous two months.

Detailed data giving NFU Mutual the edge

NFU Mutual is cooperating with Percayso Vehicle Intelligence to improve its claims journey and develop a better understanding of its book.

By tracking each vehicle’s specific history, Percayso Vehicle Intelligence is able to provide images of the vehicle, car history, including modifications and damage, and MOT results.

AX earns customer trust

AX Automotive has two reasons to celebrate this week after reaching 5,000 customer reviews on Trust Pilot and achieving an average rating of 4.4.

US cracks down on transportation emissions

The US Environmental Protection Agency is considering implementing new regulations stipulating that electric vehicles make up two thirds of all new cars sold in the country by 2032.

The EPA estimates that 30% of all carbon emissions in the US are produced by transportation.

Stress pressures rise among automotive employees

A new health and wellbeing survey has revealed that stress is the most common issue among automotive employees, followed by poor sleep and low mood.

According to automotive charity Ben, 66% of more than 1,000 respondents to its latest survey said stress had impacted their health and wellbeing.

Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Bush gives waste the chop

Marc Bush, National Bodyshop Manager, Prestige Division, Bentley Bugatti Pagani, has been awarded a Lean Six Sigma Black Belt.

Lean Six Sigma focuses on eliminating waste, making processes more efficient and improving customer service through leaner operations.

People

Hayley Thomas has started her new position as Insurance Manager at GT Motive.

Steer Automotive Group has appointed Jennifer Evans as Academy Development Manager. She joins from AutoRaise.

Grant Bradbury is moving from AXA to a new role as Business Development Director at Crawford & Company.

Gemini Accident Repair Centres has appointed Daniel Burke as Bodyshop Manager.

Paul Kuczera has been named Network Manager for Avant.

Global data analytics and technology provider Verisk has named Chris Sawford as new Managing Director of Claims UK.

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ARC360 news round up – Friday 31 March 2023  

Zurich shows support for New Generation event

Zurich Insurance Group has shown its support for ILC’s New Generation in Claims event by both sponsoring the occasion and contributing expert insight to the day’s agenda.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Zurich join Enterprise and Wiser Academy (headline) as sponsors to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

RSA to exit UK motor insurance market

RSA has announced it will exit the UK personal lines motor market.

The decision is one of a range of initiatives intended to make its UK and international business more sustainable.

RSA, a subsidiary of Intact Financial Corporation, currently represents about £120m of annual motor premium. It has further announced it will introduce MORE THAN direct motor customers to Swinton Insurance upon renewal.

Government launches ZEV consultation

The government has launched a consultation about plans to introduce a new ZEV mandate next year to drive the industry’s transition to net zero.

The proposed mandate will require 22% of new cars made to be zero emission models by 2024, with that rising to 80% in 2030 and 100% in 2035. For vans, the minimum target percentage is 10% in 2024, 70% by 2030 and 100% in 2035.

The government has also unveiled a robust package of measures to drive the shift to electric vehicles, which includes a further £381m to develop the public charging infrastructure.

New Generation in Claims Interview:
Toby Haggitt, Implementation Manager, Solera|Audatex

“With the motor industry’s shift to ‘smarter’ vehicles, and every new vehicle on the road now fitted with varying levels of ADAS, we’re very much at crossroads.”

Copart announces new Chamber of Commerce collaboration

Copart recently took part in a Chamber of Commerce networking event to discuss skills and training challenges and explore potential solutions to the skills gap.

This ‘Skills and Training: the Employers Voice’ event was held in the Digital Aviation Research and Technology Centre at Cranfield University, when cross-sector leaders shared insights around best practice, skills gaps, health and wellbeing, and employee retention.

Toyota updates injury analysis solution

Toyota has enhanced its vehicle safety research with further developments to Total Human Model for Safety (THUMS), its software programme for computer simulation and collision analysis.

The latest advances take into account changes in posture when drivers are using automated driving systems, with specific modelling for men, women and children and more accurate analysis of the geometry and properties of key body parts, including the pelvis, abdominal organs, spine and ribs.

Motor dominates GI complaints to Ombusdman

The Financial Ombudsman has received more than 55,250 complaints about motor insurance in the last five years.

This equates to nearly a third (30%) of all general insurance complaints referred, which is nearly double the percentage of the next product line.

Meanwhile, complaints about motor insurance products rose a worrying 49% from the last quarter of 2021 to the same period in 2022, with more than 3,800 complaints recorded.

Car production rallies as supply constraints ease

The Society of Motor Manufacturers and Traders has announced that UK car production rose 13.1% in February to 69,707 units. Meanwhile, the transition to hybrid, plug-in hybrid and battery electric vehicles continued with combined volumes surging 72.2% from 15,905 to a total of 27,392 units and accounting for two in five (39.3%) cars produced in the month.

Against this however, commercial vehicle production fell by 21.6% in the second month of the year to 6,491 units.

e2e to unveil new reclaimed parts data

e2e Total Loss Vehicle Management has conducted in-depth research into the use of reclaimed parts by insurers and bodyshops.

The e2e Reclaimed Parts Report will be published on 4 April.

Green parts policy wins sentimental argument

Ageas’ Green Parts Programme helped AA Insurance Services policyholder Sue Sheldon continue to drive a car bought for her by her late husband after she was involved in a collision.

The use of green parts meant repair was economically viable, while using reclaimed parts also reduced the impact on the environment.

ADAS challenge ahead

Steve Gooding, Chief Executive of The RAC Foundation, has warned of a significant challenge in moving from assisted driving to full autonomy, suggesting the gap between the two is greater than many believe.

He said, “In reality, there’s a massive step-change between being a full-time passenger and a part-time driver.”

Suzuki introduces extended warranty

Suzuki GB has introduced a service-activated warranty to owners of cars and motorcycles aged up to seven years or 100,000 miles.

The free warranty will be offered to drivers of any vehicle that undergoes a service at the end of its three-year, 60,000-mile period, and will remain in place until the next renewal.

Enterprise & NFU take Gallup gongs

Enterprise Holdings and NFU Mutual have received Gallup Exceptional Workplace Awards for 2023.

The awards recognise commitment to employee engagement and flexibility around hybrid working.

It is the eighth time NFU have picked up the award.

Vertu expands repair capacity

Vertu Motors has enhanced its repair capacity by increasing its mobile alloy wheel repair fleet to 32.

Neil Hall, Group Bodyshop and Cosmetic Repair Director, said, “We are constantly evolving and listening to our colleagues to improve. This [van] is version four so a big thank you to the Smartfix team and On Board Power.”

NBRA director takes the industry to young people

NBRA Executive Director Chris Weeks promoted the automotive repair industry to more than 40 pupils at a school in Northampton this week, reporting that around 90% subsequently signed up as AutoRaise cadets with around a quarter expressing in interest in an apprenticeship.

Autoglass partners School of Thought

Autoglass has announced that 14 colleagues have signed up to become STEM ambassadors, in partnership with School of Thought.

As ambassadors, they will promote STEM subjects and potential career pathways to young people at schools, colleges and in the wider community.

Audit treble

Three repair sites have recently celebrated successful Kitemark BS10125 audits. They are Steer Automotive Group repair centres Steer Stockton and Steer Washington, as well as Balgores Motor Group Witham.

The BS 10125 standard for vehicle repair is recognised by insurers, manufacturers and work providers.

Gen Z divide revealed

New research from Deloitte has revealed a disconnect between Generation Z employees and their employers.

Its research found that Gen Z value mental health and empathy more than their bosses do, and also believe both have a significant impact on engagement and work quality.

Charity match held in memory of friend and colleague

Plunky’s All-Stars 2023 charity football match, which will take place at Peterborough United’s ground on 1 June, is nearly a quarter of the way to its fundraising target of £20,000.

That match is raising funds for The Norfolk Hospice Tapping House and will be played in memory of Mike Yorke, who passed away last December after a long battle with a brain tumour.

Mike played in every single Plunky’s All Stas game apart from the 2022 match.

People

David Palmer has been named Preparation and Aftersales Director at Cazoo.

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Car production rallies as supply constraints ease

The Society of Motor Manufacturers and Traders has announced that UK car production rose 13.1% in February to 69,707 units, with supply chain pressures easing.

Meanwhile, the transition to hybrid, plug-in hybrid and battery electric vehicles continued with combined volumes surging 72.2% from 15,905 to a total of 27,392 units and accounting for two in five (39.3%) cars produced in the month.

Against this however, commercial vehicle production fell by 21.6% in the second month of the year to 6,491 units.

Mike Hawes, SMMT Chief Executive, said, “February’s growth in UK car production signposts an industry on the road to recovery. The fundamentals of the sector are strong; a highly skilled workforce, engineering excellence, a sector that is embracing new electrified vehicle manufacturing and wide ranging capabilities in the EV supply chain. To take advantage of global opportunities, however, we must scale up at pace and make the UK the most attractive destination for automotive investment by addressing trading and fiscal costs and delivering low carbon, affordable energy.”

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Government launches ZEV consultation

The government has launched a consultation about plans to introduce a new ZEV mandate next year to drive the industry’s transition to net zero.

The proposed mandate will require car manufacturers to reach 22% of new cars zero emission models by 2024, with that rising to 80% in 2030 and 100% in 2035. For vans, the minimum target percentage is 10% in 2024, 70% by 2030 and 100% in 2035.

The government, which has committed a further £381m to develop a charging infrastructure, has also restated that e-fuels will not be considered as an alternative.

Transport Secretary Mark Harper said. “Transport is one of the most important sectors for achieving net zero by 2050, and so we must accelerate our efforts to decarbonise how people get from A to B while growing our economy and supporting thousands of green jobs.”

Mike Hawes, SMMT Chief Executive, said, “While the proposals rightly reflect the sector’s diversity, late publication and lack of regulatory certainty make product planning near impossible, and the continued lack of clarity as to what technologies will be permitted beyond 2030 undermines attempts to secure investment.

“Measures to improve the customer charging experience are a step in the right direction, but the fact that contactless credit or debit card payments will not be available on the vast majority of public chargers is a major failing that will significantly disadvantage EV drivers. Ultimately, for this mandate to be successful, infrastructure providers must now turn promises into investment and catch up with the commitments of vehicle manufacturers.

“The UK new car and van market is already moving at pace towards electrification, the result of massive investment by manufacturers and increased consumer demand. If the UK is to lead the global race to zero emission mobility, however, it must go further and faster in unlocking infrastructure investment, incentivising EV ownership and helping ensure more of these vehicles are developed and built in Britain.”

The consultation is due to close on 24 May.

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ARC360 News Round Up: Friday 24 March 2023

Vehicle technology and its influence on claims

Every aspect of the automotive aftermarket is being impacted by new technologies and safety systems within vehicles. Repairers need new skills and insurers need new products based on new parameters.

Here, partners Entegral, Enterprise and Repairify share their thoughts on how the constant evolution of technology is impacting their sectors.

Solera unveils new management solution

Solera has introduced a new comprehensive repair shop management solution – Identifix Shop Manager – to help repairers optimise their operations.

The cloud-based system suits bodyshops of all sizes and offers managers visibility into parts pricing, job tracking, and accounting.

Halo cuts ribbon on 20th site

Halo ARC has continued its rapid expansion with the launch of its 20th site.

The opening of Halo Lincoln means the group has expanded from 10 to 20 sites in just 15 months.

The big kick-off

Plunky’s All Stars 2023 charity football match will be played in memory of Mike Yorke, who played in all but one of the fundraising games over the last eight years.

More than £4,000 has already been raised this year for Norfolk Hospice Tapping House, which provides care and support to those living with or affected by life limiting illness.

Apollo retains PAS 2060 certification

Apollo Motor Group has been declared carbon neutral in accordance with PAS 2060 for the second year in a row.

Apollo is the largest repair group in the south of England with 19 sites.

Rye smiles

Rye Street Hoddesdon is celebrating after collecting a customer service award for achieving consistently hight CSI scores.

The LV= sole site was presented with the award by Myles Doran, Regional Network Manager.

Long-serving colleagues clock up 450 years collectively

Fix Auto Oswestry has recognised a group of long-serving colleagues who have collectively accumulated for than 450 years’ service to the company.

The multi-site business is celebrating its 50th anniversary this year and, incredibly, 30% of its 50-strong workforce have recorded 20 years’ service or more.

Controlling costs in the vehicle tech era

In 2019 about 31 million vehicles included some level of automation. That number is expected to rise to 54 million next year as the widespread development and adoption of vehicle technology continues unabated.

With evolving powertrains and materials, the strain on repair prices is ever-greater.

In this contributed feature, Solera|Audatex examines the factors driving up motor claims costs, and considers how its technology can help insurers mitigate some of these pressures.

Double delight for Fully Charged

One of the world’s largest home energy and electric vehicle shows will double up this year with Fully Charged South taking place in Farnborough from 28-30 April and Fully Charged North launching at the Yorkshire Event Centre in Harrogate from 19-21 May.

The events are sponsored by ElectriX, which supports drivers wishing to go electric, and powered by LV=General Insurance.

Academy applications flood in

Davies Motor Academy has reported a rush of applicants for its first round of positions within its insurance claims programme. More than 40 external applications have already been received, with another week remaining for internal applicants.

Davies Group will shortly host assessment days and interviews to select the final six.

Thatcham Research launches EV initiative

Thatcham Research launched it five-month research project into the challenges posed by the increased uptake of electric vehicles with a workshop day hosted by Innovate UK.

A broad section of industry stakeholders from salvage to carmakers, insurers and representatives from the Office for Zero Emission Vehicles considered the unique challenges of managing accidents involving EVs and failures in the claims flow.

Autovogue in style with BS certification

LD Autovogue and Asset Transport Vehicle Logistics has retained it British Standard Kitemark for Vehicle Accident Repair after a rigorous audit process.

Ben offers single course placements

Automotive charity Ben has announced that single placements are now available on its top three training courses: Fuelling your well-being; Managing Mental Health in the Workplace; and Mental Health First Aid.

Perfect score for Clarke & Evans

Birmingham-based independent service and repair centre Clarke & Evans Accident Repair Specialists has achieved 100% in its most recent Volkswagen Group audit.

Cars2Click signs global deal with Polestar

International online vehicle trader Cars2Click has signed a new agreement with EV manufacturer Polestar to implement a new asset management solution.

The solution, End2end Remarketing ECOsystem, delivers 360-degree management of Polestar vehicles from when they are sold to when they are returned to users, while its AI data will identify the supply and demand balance in different global markets.

Feature interview: Phil Peace, Managing Director (SVP) International of Repairify

The level of technology within vehicles now means that understanding what needs repairing is the first critical step in returning the vehicle to its pre-accident condition. But, as in-vehicle systems continue to develop, the aftermarket risks being left behind.

Here, we speak to Phil Peace, Managing Director (SVP) International of diagnostics and calibration expert Repairify, to understand the extent of the challenge facing repairers and insurers, and how its technology can improve both safety and efficiency.

People

Ryemarc, the holding company for Motofix Accident Repair Centres, has appointed Gethyn Davies as Executive Director.

WorldSkills UK has appointed Audrey Nelson, Professor Sean Wellington, Justin Rix and Mark Farrar as directors to its board.

Callum Langan has been named new Managing Director at sopp+sopp.

Enterprise Holdings has appointed Gavin Williams as Repair Operations Manager UK & Ireland.

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Controlling costs in the vehicle tech era

In 2019 about 31 million vehicles included some level of automation. That number is expected to rise to 54 million next year as the widespread development and adoption of vehicle technology continues unabated.

With evolving powertrains and materials, the strain on repair prices is ever-greater.

In this contributed feature, Solera|Audatex examines the factors driving up motor claims costs, and considers how its technology can help insurers mitigate some of these pressures.

Vehicle technology has become ever-more complex and expensive, meaning that insurers must work smarter than ever to keep claims costs manageable.

In the repair sector, bodyshops have had to invest in increasingly sophisticated diagnostic equipment in order to interpret vehicle on-board computers; according to Saga Car Insurance, 35% of the cost of a new car covers semiconductors and microchips alone.

Meanwhile, autonomous braking systems, safety sensors, lane departure warning systems and myriad other driver assistance technologies all pushing up the cost of repairs. According to the Association of British Insurers, repair prices have risen by up to 20% in the past year, while the value of used vehicles increased by 19% in the year ending June 2022.

On top of this, parts and components are also more and more complex and expensive, with a 2022 survey of motorists by bumper.co.uk revealing that drivers had spent £18.5bn of their own money in car repairs in the previous 12 months.

This situation will only be complicated by the growth in electric vehicles which, while simpler in terms of moving parts, will have proportionally more high-tech components, and require new battery diagnostic equipment.

However, insurers can mitigate some of these cost pressures by eliminating waste and inaccuracy and improve repair/replace ratios using Solera|Audatex Qapter Intelligent Triage and Estimating.

The Qapter modules slot seamlessly into existing estimating workflow. They combine machine learning, computer vision, and repair-recognition algorithms, drawing rules from 340 million claims to automatically detect damage from supplied images. Qapter can produce a vehicle repair estimate with unmatched speed and accuracy and at the same time give the VDA the ability to edit this as needed. Qapter can even be used to compare manual calculations to an AI-based estimate.

Additionally, Qapter can, if needed, guide the customer to take and upload high quality images, making it possible to:

  • identify probable total loss claims early
  • identify whether the vehicle is likely unsafe to drive
  • generate a list of potentially required parts early in the process (facilitating triggers such as Total Loss Avoidance programmes)
  • recommend an optimal next step, whether this is to book repairs, salvage, or further inspection.

Qapter therefore cuts call handling time substantially from an average of 30 minutes, and it increases the efficiency of the claims progression, eliminating unnecessary inspection or delayed total loss settlements. The Qapter system is backed by an unprecedented and continually refreshed claims database and the AI powering the solution is constantly learning.

This means that repairers and insurers can have greater confidence in the accuracy of their initial estimates, knowing that each estimate is based on the exact make and model of vehicle, and that increasing costs will be reflected in the system’s knowledge of the contemporary automotive market.

Neil Garrett, Sales Director for Solera|Audatex, said, “High inflation and the increases in vehicle complexity are together putting insurers’ cost bases under intense pressure. ABI reports that motor insurance premiums rose by eight per cent in the final quarter of 2022 as a result. It is more important than ever that insurers use smart integrated technology solutions like Qapter to cut costs and improve the rapidity.”

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Vehicle technology and its influence on claims

Every aspect of the automotive aftermarket is being impacted by new technologies and safety systems within vehicles. Repairers need new skills and insurers need new products based on new parameters.

Here, ARC360 partners Entegral, Enterprise and Repairify share their thoughts on how the constant evolution of technology is impacting their sectors.

Entegral:

Automation within the modern vehicle is becoming more prevalent, from notifying your breakdown provider of changes to the car’s performance to understanding when an impact has occurred, where and potentially how severe.

Data collected from the car is instantly obtainable, which in turn leads to shorter claim length as the knowledge of the impact is already with the insurer. The data sent by connected cars is more accurate and more detailed;this allows insurance companies to better understand customers and their behaviour and, based on this information, offer products that are better suited to their needs, as well as more profitable.

In terms of the repair, the more information the car can give on the area impact – severity, and potential parts replacement – the better equipped the repairer is to pre-estimate and pre-order, so the customer is without their car for the shortest time possible.

Imagine if the vehicle could notify the insurer, the recovery agent (if undriveable), and the rental firm for an immediate mobility solution and the bodyshop which will carry out the repairs. Claim length and repair length would benefit from this exponentially.

The future vision is for the vehicle to notify al providers within the claim to create a repair journey that fits the customer’s needs.

Entegral provides this type of technology today and we work closely with the repair community constantly striving to improve connectivity, helping the industry work more fluently.

Enterprise:

Vehicle technology is helping to create a seamless, end-to-end digital claims experience for the customer, delivering fast and efficient service at a critical time, just after a collision.

Increasingly, new cars are built with in-vehicle technology that can detect accidents and collision damage and trigger alerts automatically. These automated notifications enable instant support for the driver, as the in-car data can be communicated through the appropriate claims routing and assists the customer in getting the service they need when they need it, be that roadside recovery, repair services or mobility.

Vehicle technology is leading to industry-wide discussions over data capture and which organisation is best placed to facilitate the first notification of loss communication with the driver; many manufacturers are keen to manage the claim directly and ensure repairs are put through their own bodyshop/dealership networks.

There’s also great interest in vehicle technology that improves the replacement car experience from all parts of the claims ecosystem, notably amongst breakdown assistance and insurance providers as well as bodyshops and dealerships.

Some bodyshops that see higher volumes of fast-repair business are supplementing their traditional daily rental or courtesy car solutions with what we term ‘automated rental’. This is where we locate a suitable vehicle at the bodyshop or on the street that customers can access with an app 24 hours a day, including out of office hours.

It means drivers can take the vehicle for just a few hours or days, which can help to avoid additional cost: for example, if someone lives in an area with resident parking restrictions. Our in-car technology enables drivers to book and access the vehicles directly 24/7 and can help provide extra mobility options at pinch points.

Naj Khan, National Sales Manager – Insurance, Manufacturer, Assistance & Dealership Division at Enterprise, said, “There is no doubt that as cars become more connected, the options available to enhance a driver’s experience will only increase.”

Repairify:

Vehicle technology is changing and changing quickly. When it comes to ADAS and autonomy, legislation is driving change in Europe and by 2025 all vehicles must have automatic braking and as such will have a camera, radar or lidar depending on the system.

As adoption of this technology accelerates, the independent aftermarket faces a significant challenge keeping up in terms of both skills and certification, and already there is a lack of awareness and understanding of what is required; less than five per cent of technicians within the automotive aftermarket are certified so it is critical that we support appropriate training.

Phil Peace, Managing Director (SVP) International, said, “We are there when the shop has a problem by guiding them through the process using 99% OE diagnostics equipment. We can log into the car remotely, scan the car, analyse fault codes and then hold the technician’s hand through the repair to make sure the car is repaired to its pre-collision state.

“For insurers, we provide the reassurance that if Repairify has been involved in the repair the vehicle scan has been completed by trained technicians using the most up-to-date OE equipment.”

Looking further ahead, Phil said, “We’re already seeing online updates on vehicles, and what we’ll see in the future is viral updates. This means that your car could automatically take updates from another vehicle of the same brand simply by parking alongside it.

“I think insurers might have to start insuring cars not just on the value but on the build specification – in other words, what has been fitted to the car and what might be added to it in the future.”

If you would like to contribute to April’s feature, Supply chain partnerships for success, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

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ARC360 news round up – Friday 17 March 2023

Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

Gemini opens eighth LV= sole site

Gemini Accident Repair Centres has launched a new site in Luton after acquiring Michael G Motors.

The new business will operate from a new 8,500sqft site with the capacity to repair 1,300 vehicles per year and becomes the eighth LV= sole site.

Previously operating under the Fix Auto Luton banner, Michael G Motor is managed by Mo Givian.

Vella Group expansion continues

The Vella Group has taken its number of sites to 12 with the acquisition of Gaskells Motor Bodies. Owners Nick and Louise Gaskell will remain with the business, with Nick becoming Site Manager.

The Vella Group expects to continue its expansion with further acquisitions this year.

Fix franchise set to grow Essex footprint

Three months after opening Fix Auto Braintree, owner Danny Ashwell has confirmed his plans to open a second new site are on course to come to fruition.

This new site, which will replace his existing Fix Auto Chelmsford repair centre, is the second element in his programme of investment and arrives almost a year on from when he revealed plans to grow from a single bodyshop repairer to a four-site operator across Essex before 2024.

IAEA set to celebrate 90th birthday

The IAEA will celebrate its 90th anniversary at the Stratford Manor Hotel, Stratford-Upon-Avon on 20 May.

Guest speakers include Dr James Carton, Assistant Professor in Sustainable Energy in Dublin City University, NBRA director Chris Weeks, Jeff Mack, National Account Manager of Nationwide Vehicle Recovery Assistance, Kirsty McKno, Managing Director of Cogent Hire, Director of Auto Industry Consulting Andrew Marsh, and IAEA President-elect David Punter.

2030 ICE ban can’t be met

The 2030 ban on the sale of new petrol and diesel cars is looking increasingly unlikely to happen, according to Vertu Motors CEO Robert Forrester.

He said, “The ban on ICE vehicles in the UK in 2030 will have to move back five or 10 years. It is a question of when, not if.”

Green demand on the rise

Ageas has reported an increase in customer demand for green parts.

With cost-of-living pressures putting a strain on household finances, Robin Challand, Claims Director, has said that green parts can help overcome challenges in parts supply, accelerate the claims journey and reduce costs.

ITAS updates Core service

ITAS has redesigned ITAS Core, its network and bodyshop management tool to help businesses achieve compliance across manufacturer, insurance, and repair network programmes.

The system includes push notifications, SMS notifications, staff qualifications, audits and approvals, managing standards, repair certification, reporting solutions, key performance indicators, repair capability, data integration, and communication.

Audatex to update paint tables

Audatex has announced that its paint material tables will be updated for the Irish market on or around 24 March.

Based on data supplied by paint manufactures, an average increase of 8.9% is expected for paint and materials.  

Conference calling

TPS – for Volkswagen Group Genuine Parts hosted it first conference in three years recently.

TPS is a network supplying parts for Audi, SEAT, ŠKODA, CUPRA, Volkswagen passenger cars and Commercial Vehicles to customers in the independent motor trade.

Thatcham Research colleagues rise to the challenge

Thatcham Research colleagues are raising money for automotive charity Ben through a series of Benathlon challenges.

The fundraising initiative challenges automotive colleagues to cover as many miles as possible by any means – foot, bike, rowing machine – to raise at least £75 for the charity.

SMMT urges government action in EV charge

A new report by the Society of Motor Manufacturers and Traders (SMMT) has warned the government to step up its support for the electric vehicle industry or risk falling behind other countries.

Race to Zero: Powering up Britain’s EV Supply Chain has stressed the need for an urgent response to initiatives such as the $370bn Inflation Reduction Act in America and the EU Green Deal Industrial Plan.

Spring Budget fails to charge EVs

The Spring Budget, delivered by Chancellor Jeremy Hunt on Wednesday, announced that Fuel Duty will be frozen for 12 months while the Energy Price Guarantee has been extended for a further three months.

However, the automotive industry has bemoaned a lack of support for EV transition.

Mike Hawes, chief executive of the SMMT, said, “There is little that enables the UK to compete with the massive packages of support to power a green transition that are available elsewhere.”

Ben Ball tickets now on sale

Tickets are now on sale for the Ben Ball, which will take place at Old Billingsgate Market on 6 December.

People

Orbital Repair Solutions has appointed Mark Stuart as Director.

John Gibson has been appointed as Motor Services Director at Kennedys.

The Vella Group has appointed Nick Gaskell as Bodyshop Manager Vella Group Great Harwood.

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SMMT urges government action in EV charge

A new report by the Society of Motor Manufacturers and Traders (SMMT) has warned the government to step up its support for the electric vehicle industry or risk falling behind other countries.

Race to Zero: Powering up Britain’s EV Supply Chain has stressed the need for an urgent response to initiatives such as the $370bn Inflation Reduction Act in America and the EU Green Deal Industrial Plan.

It sets out a Green Automotive Transformation strategy that would position Britain as one of the world’s most competitive locations for advanced automotive manufacturing, identifying investment, regulation and trade as the key pillars to future vehicle production in Britain.

Mike Hawes, SMMT Chief Executive, said, “Britain boasts a firm foundation of EV production, backed by low carbon energy, outstanding R&D and a highly skilled and productive workforce. We must not squander these advantages. With other parts of the world turbocharging their support for the zero emission vehicle transition, we need to step up to compete in this global race. Every part of the country has a stake in the switch and with fast, decisive action we can deliver for Britain the growth, jobs and green prosperity this country deserves.”

To date, more than £11bn has been invested by manufacturers in EV production locally, leading to fully electric or hybrid vehicles comprising almost a third of all UK-built cars last year, with an export value of £10bn.By 2025, the sector is anticipated to produce more than 20 models of electric cars, vans, buses and trucks, contributing to the economy and jobs in all regions of the country.

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