ARC360 News Update – Friday 1 March 2024

Bodyshop Briefs

  • Steer Group has hosted its final repair and refinishing Apprentice Skills competition at EMTEC Colleges and 3M. The competition was introduced to raise standards, boost confidence, hone problem-solving abilities, and enhance planning and time management skills.
  • Motofix Accident Repair Centres has opened its first, dedicated Motofix Prestige Paint and Body Centre in Cirencester, following a £2.5m investment.
  • Basingstoke-based R&R Autos Bodyshop has secured Carbon Neutral PAS2060 accreditation, thanks to the support of ECA Business Energy. 
  • L&I Eaton ARC has opened new sites in Liverpool, Sheffield, Newcastle, and Aberdeen Central, with Liverpool, Newcastle and Sheffield all securing the latest BS10125:2022 standards. The Aberdeen site is working towards the standard.
  • SMART Bodyshop Solutions has opened its seventh location. The new 20,000 sqft site is based in Hereford.
  • The Vella Group hosted students from Manchester Young Lives at its Trafford Park site recently, raising awareness of the career options within the industry. It has now offered one student a work placement.
  • Southside ARC has achieved carbon neutral PAS-2060 certification.
  • Komoo has cut the ribbon on its 13th site. Based in Huddersfield, the site will be managed by Cheryl Craven. Further sites are expected to be opened this year.
  • Crash Care Centre Hitchin has secured BS10125 certification.

Industry News

ARC360 introduces inaugural breakfast Think Tank

ARC360’s first online Breakfast Think Tank took place recently, when more than 20 leading figures from across the vehicle incident repair sector met to share their views on the year ahead.

The Think Tank invited the panel to share their thoughts on what lies ahead in 2024, and the overwhelming immediate concern was the continued challenge around people and skills across the sector.

ARC360 set to explore future technology impacts and solutions

Following up on last year’s highly acclaimed specialist electric vehicle (EV) event, ARC360 is back on Thursday 27 June to further explore just how technology is shaping the future of the industry. 

The event, which takes place on Thursday 27 June at the Manufacturing Technology Centre (MTC) in Coventry will canvass insights from across the sector and beyond in a bid to explore how the motor claims repair sector is transitioning towards a high-tech future, seeking insights from across the sector and beyond. 

ABI publishes plan to tackle insurance costs

The Association of British Insurers has published a 10-step roadmap intended to tackle rising insurance costs for drivers.

As part of the 10-step roadmap, the ABI will focus on greater transparency around insurance costs to support better customer decision-making. It will also try to mitigate the rising costs of vehicle thefts by working with the police to aid in the recovery of stolen vehicles.

Cap hpi predicts continued growth

Cap hpi’s latest car market overview has reported a strong start to 2024, with car sales up eight per cent in January to 142,876 units. Used car demand was also strong in both January and February, with values rising slightly in February for the first time in a year.

It is predicting continued growth through March.

HORIBA MIRA joins Euro NCAP network

Euro NCAP has welcomed HORIBA MIRA to its network of safety and assessment centres.

Expanded accreditation means the HORIBA MIRA laboratory is now recognised as an official site for active safety system testing on passenger cars and light commercial vehicles. 

ABI to publish AI governance guide

The Association of British Insurers (ABI) is working with experts to produce a guide to responsible AI innovation.

Focused on consumer outcomes, the first sector-specific guide will set out how insurers and those in the long-term savings industry can work within the UK government’s five principles around accountability, transparency, fairness, safety, contestability and redress.

Join the team for Plunky’s All Stars last game

The last ever Plunky’s All Stars charity football match will kick-off at the Football Development Centre in Norwich at 6.30pm on 28 June.

The match is being held to raise awareness around mental health after fireman Carl Mills took his own life two years ago.

Ben makes great progress with Race Across Britain

Ben’s new fundraising challenge, Race Across Britain, has raised more than £100,000 for the automotive charity.

The LKQ-sponsored challenge took place from 26-28 February and saw 27 teams of two complete the 1,300-mile journey without smart phones and limited by a strict budget.

WorldSkills open for entries

WorldSkills is inviting entries for its 2024 National Competition.

Regional competitions will take place over the next seven months across 49 skills before the National Finals take place in Manchester from 18-22 November.

UK production on the increase in 2024

UK car production began 2024 on the front foot with a 21% rise to 82,997 units in January.

Meanwhile, the UK commercial vehicle (CV) production grew by 26.9 to 11,756 units, marking the strongest January in 16 years.

SYNETIQ celebrates fifth birthday

SYNETIQ has thanked its customers, clients and colleagues as it celebrates its fifth birthday.

Apple scraps EV plans

It has been reported that Apple is abandoning plans to develop an electric car. Reports claims the news was announced during an internal team meeting this week, with focus instead shifting to generative AI projects.

VM News

VWG UK signs battery recycling deal

Volkswagen Group UK has signed an agreement with Ecobat tocollect and recycle EV batteries and battery materials from dealers, distributors, and end-of-life recycling centres.

Volvo launches new accident alert feature

Volvo has unveiled a new safety feature, Accident Ahead Alert, that warns drivers of accidents on the road in front of them by using real-time data from traffic management centres.

Stellantis sets date for Mobility Forum

Stellantis has announced that its second Freedom of Mobility Forum will take place on 3 April. The live online debate will feature five industry experts, addressing: “How will our planet accommodate the mobility needs of eight billion people?”

MG launches advanced hybrid supermini

MG has unveiled its new hybrid supermini, the MG3, which features advanced ADAS systems including Lane Keep Assist with Lane Departure Warning System, Adaptive Cruise Control, Forward Collision Warning, and Traffic Jam Assist.

Fisker reveals challenges and opportunities

Fisker’s latest financial report has revealed substantial ‘real world’ challenges around suppliers, interest rates and skills, and warns that additional investment will be crucial to secure its future.

However, it shifted to a dealer model at the end of 2023 and is hopeful of agreeing a deal with a large vehicle manufacturer that could include investment, joint development of EV platforms, and manufacturing.

Polestar secures substantial funding

Swedish EV manufacturer Polestar has secured £750m in additional funding. Investment was led by 12 leading international banks including BNP Paribas, Natixis, Standard Chartered, BBVA, HSBC and SPDB.

JLR ditches agency model plans

JLR is reported to have cancelled plans to move to an agency model and will refocus efforts on its franchised model.  

It had intended to move to a ‘direct to consumer’ model this year but has abandoned the plan due to ‘internal and external’ challenges.

MINI starts major production drive

BMW Group has announced that the first all-electric version of its MINI Countryman has rolled off factory lines at its Leipzig plant. It aims to produce 350,000 units each year.

People

  • esure Group has appointed Dawn Mardsen as Head of Claims Supplier Management and Engineering Services.
  • Jamie Smithyes has started his new roles as Director and Founder of Smooth Vehicle Logistics and Recovery and Director and Founder of H&RJ Investments and Consultancy for Steer London.
  • Accident Credit Group has appointed Amy Dowle as Business Development Manager.
  • Shane Whiten has started a new role as Assistant Manager at Steer Automotive.
  • Avant has appointed Lungelwa Nteleko as Programme Support Executive.
  • Europcar Mobility Group UK has appointed Jonathan Brownhill as Business Development Director within its insurance specialist team.
  • James Onions has joined GSF Car Parts as Marketing and Communications Director.

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

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UK production on the increase in 2024

UK car production began 2024 on the front foot with a 21% rise to 82,997 units in January.

According to the Society of Motor Manufacturers and Traders (SMMT), exports were up 11.6% to 62,938 units, while production for the domestic market soared by 64.5%, or 7,863 units.

Meanwhile, the production of battery electric, plug-in hybrid and hybrid vehicles rose by a combined 4.5% to 29,590 units to account for 35.7% of overall output.

The SMMT also reported that UK commercial vehicle (CV) production grew by 26.9 to 11,756 units, marking the strongest January in 16 years.

Mike Hawes, SMMT Chief Executive, said, “A positive start to the year for UK car production bodes well for the industry and the many thousands of livelihoods on which it depends. There can be no room for complacency, however, given economic headwinds and geopolitical tensions. There must be a relentless commitment to competitiveness, building on the significant recent investments into the sector. The forthcoming Budget is a chance for Government to do just that by introducing measures to boost UK automotive manufacturing, focused on energy, investment competitiveness and market demand.”

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

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Ben makes great progress with Race Across Britain

Ben’s new fundraising challenge, Race Across Britain, has raised more than £100,000 for the automotive charity.

Inspired by the television series Race Across the World, the LKQ-sponsored challenge took place from 26-28 February and saw 27 teams of two travel from the LKQ Academy in Tamworth to six different checkpoints including the Angel of the North, Blackpool North Pier and The London Eye.

Teams had to complete the 1,300-mile journey without using smart phones or planes, travelling only public transport, cycling or walking, while also limited by a strict budget.

Taking part were teams from LKQ Euro Car Parts, Alliance Automotive Group, Group 1 Automotive, Vendi, ClickMechanic, Automotion Events/Lawgistics, eStar Truck and Van, Hella, Messe Frankfurt UK, Compact Car Centre, Walsall Wood Tyre & Service; Autotech Recruit, Rhino Group, and GSF Car Parts.

Joint winners were two LKQ Euro Car Parts, The Mavericks, comprising Tony Shearer and Andy Southby, and Chris O’Rourke and Melanie Lowe’s Skint Sprint Squad.

Matt Wigginton, Director of Partnerships, Engagement & Income said, “The automotive industry loves some healthy competition, so this was a great way to get together and have fun while also supporting your dedicated industry charity. Fundraising events like this are particularly crucial during a time when Ben is supporting more people than ever due to the cost-of-living crisis.”

Kevan Wooden, Group Chief Executive Officer at LKQ UK and Ireland, added, “It’s been remarkable to see so many colleagues from across the industry come together like this. Both customers and competitors alike have had fun, but more importantly, raised crucial funds for the vital work Ben does.”

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

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Associate Partners

ARC360 introduces inaugural Breakfast Think Tank

ARC360’s first online Breakfast Think Tank took place recently, when more than 20 leading figures from the across the vehicle incident repair sector met to share their views on the year ahead.

The session featured contributions from a panel of experts from vehicle repair, vehicle manufacturing, insurance, training and mobility.

The Think Tank invited the panel to share their thoughts on what lies ahead in 2024, and the overwhelming immediate concern was the continued challenge around people and skills across the sector.

With the average age of technicians in their late 40s, it was suggested that the industry had to ‘get serious’ about raising awareness to younger people and other potential candidates outside of the sector of the fulfilling and varied career paths available within automotive repair.

Attracting the next generation of talent has to be a priority for all stakeholders, it was agreed, with a far more collaborative and targeted approach instead of individual businesses operating in siloes.

“We’re not bringing people in from outside the industry,” said one panellist. “We’re all vying for the same candidates and just taking skills off each other. Every sector is facing a similar challenge, but we need to start competing with other industries rather than each other.”

It was also suggested that greater support for independents was needed, with some reluctant to take on apprentices due to limited time, financial resource and unclear futures ie exit Vs investment. There is also a ‘fear’ among many that their efforts will be wasted with apprentices either dropping out or taking their skills to a higher-paying competitor.

However, a lack of new talent entering the sector is only one part of the puzzle. There is the additional and arguably more immediate challenge in meeting existing demands and productivity levels with a limited pool of skilled resource.

“Apprenticeships are obviously crucial going forward,” said one panellist, “but they won’t address the skills challenges we face now and in the next two or three years.”

The next Breakfast Think Tank will take place in March and continue its progressive discussions with people and skills as an ongoing ‘anchor’.

ARC360 is supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: Gemini ARC, Repairify, Prasco; and Associate Partners: Thatcham Research and Trend Tracker.

To find out more about ILC’s New Generation in Claims event – closely aligned to the discussion during the inaugural ARC360 Think Tank – click here or to find out how to become an ILC New Generation Claims Ambassador email liane@iloveclaims.com

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

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Steer Group celebrates apprentice skills

Steer Group hosted its final repair and refinishing Apprentice Skills competition last week at EMTEC Colleges and 3M.

Apprentices took part in the competition ahead of their end-point assessments and in preparation for potentially taking part in the IMI World Skills. 

The Apprentice Skills competition was introduced to raise standards, boost confidence, hone problem-solving abilities, and enhance planning and time management skills.

Judges included Andy Geary, LKQ, Chris Colton, 3M, Karl Smith, Stanners Equipment, Jim Swann, Steer Automotive Group, Kieron Woolgar, Thatcham Research, Michael Massey, 3M, Paris Asquith, Steer Automotive Group, Robert Smith, Axalta, and Satpal Thamu, Emtec College, with the overall winner to be announced next month.

Head of Academy and Organisation Development Steve Hoe said, “Everyone involved with the competition noted the apprentices’ outstanding attitudes and their demonstration of high-level skills, making the scoring incredibly tight. All our apprentices gained valuable insights, with experienced judges providing feedback after every task. We were very pleased with how it went and can’t wait to do it all over again.”

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

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Join the team for Plunky’s All Stars’ final match

The last ever Plunky’s All Stars charity football match will kick-off at the Football Development Centre in Norwich at 6.30pm on 28 June.

The match is being held to raise awareness around mental health after fireman Carl Mills took his own life two years ago.

The chosen charities this year are the East Anglian Air Ambulance (Just Giving) , the Fire Fighters Charity (Just Giving), and Norfolk & Waveney Mind (Just Giving), which provides support to anyone struggling with mental health and wellbeing issues through its regional centres, talking therapies, residential programmes, social groups, specialist programmes and mental health training.

The match is being organised by Steve Plunkett, who set the charity ball rolling a decade ago with the first ever Plunky’s All Stars game. In that time his initiative has raised more than £93,000 for a range of worthy charities.

The target this year is to add another £25,000 to the total, with anyone able to donate prizes for the raffle and auction or interested in sponsoring opportunities invited to contact Steve at stephen.plunkett@eu.lotuscars.com.

A place in the team is also still available for any would-be goalkeepers.

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

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Associate Partners

ABI to publish AI governance guide

The Association of British Insurers (ABI) is working with experts to produce a guide to responsible AI innovation.

Focused on consumer outcomes, the first sector-specific guide will set out how insurers and those in the long-term savings industry can work within the UK government’s five principles around accountability, transparency, fairness, safety, contestability and redress.

The guide, which will be developed by the ABI’s AI Working Group, which includes experts across actuarial, data science, data protection, legal, regulation and compliance, will also support businesses in maximising the benefits of AI, including improved affordability, accessibility, and availability, while also mitigating against the risks of discrimination, bias and exclusion of consumers.

Its aim will be to help businesses develop a responsible AI strategy, be inclusive in their use of AI, use the technology ethically, and understand how to control AI rather than being controlled by it.

Charlotte Clark, Director of Regulation, Association of British Insurers, said: “Artificial intelligence presents new opportunities and risks. By setting out practical resources, questions our industry needs to consider, and regulatory requirements, we hope this guide will support firms in starting conversations about AI and get a clearer understanding of what the responsible use of AI looks like.

“We’re grateful to our members for sharing their experiences and expertise, which has been at the heart of the guide throughout its development. Close collaboration between business, government and regulators is key to being able to adapt and respond to this evolving technology and we look forward to continuing to work together as the AI landscape progresses.”

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

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ABI publishes plan to tackle insurance costs

The Association of British Insurers has published a 10-step roadmap intended to tackle rising insurance costs for drivers.

This comes after the EY reported that for every £1 paid in premiums last year, insurers incurred £1.14 in claims and expenses.

As part of the 10-step roadmap, the ABI will focus on greater transparency around insurance costs to support better customer decision-making. It will also try to mitigate the rising costs of vehicle thefts by working with the police to aid in the recovery of stolen vehicles.

The plan also calls for greater action around insurance fraud, improving road safety and infrastructure, and providing additional support for new drivers.

Further, the ABI will seek to reduce the impact of the Personal Injury Discount Rate (PIDR), while continuing with reforms to reform whiplash claims, advocating safety-focused vehicle technology, and continue to lobby for lower Insurance Premium Tax (IPT).

In addition, it aims to support the vehicle repair sector by working with government, manufacturers and repairers to create more volume and flexibility in the sector.

Mervyn Skeet, Director of General Insurance Policy said, We know that insurance costs are putting strain on household finances, so we’ve been working hard to find solutions. Some of these actions we can do quickly, others will require time or assistance from the regulator or government.

“Regardless, we will continue to do what we can under our new strategy to help consumers access the products that are integral to financial wellbeing and play a key role in the nation’s financial resilience.”

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ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

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ARC360 News Round-Up – Friday 23 February 2024

Bodyshop briefs

  • Porters Bodyshop has successfully passed its Volkswagen Audi Group audit with a score of 98%.
  • L&I Eaton ARC has acquired Brooklands Autobody Lincoln South.
  • D Gawthorpe ACR has been appointed to the Ford Certified Collision Network.
  • The Pennings Group recently hosted colleagues from Collision Experts Ireland, demonstrating its industry-leading technology and solutions.
  • Fix Auto Lichfield owner Andy Johnson will take part in the 3,000km Panda Raid charity drive across the Moroccan desert to raise funds for Carter The Brave, which has been set up to raise money for the Oncology Ward, Clinic and Research department at Birmingham’s Children’s Hospital.

Industry News

ARC360 introduces inaugural Breakfast Think Tank

ARC360’s first online Breakfast Think Tank took place this week, when more than 20 leading figures from the across the vehicle incident repair sector met to share their views on the year ahead.

The session featured contributions from a panel of experts from vehicle repair, vehicle manufacturing, insurance, training and mobility.

Monthly Key Metrics

Trend Tracker’s latest monthly update has revealed that repair cost increases are still higher than inflation, but the rate of increase has slowed to six per cent year-on-year.

Cycle times are reducing although lead times are longer than this time last year, while repair volumes in January were four per cent higher than January 2023.

BASF signs sustainability partnership with INEOS

BASF’s Coatings Division has signed a strategic agreement with INEOS Automotive to develop sustainable vehicle body repair and paint refinish solutions. The partnership also incorporates product supply, shared expertise and training.

New data sees EV myths go up in smoke

Salary sacrifice specialist Tusker has analysed data from its fleet of more than 30,000 electric vehicles and found that they are 20 times less likely than petrol or diesel cars to catch fire.

EV training on the charge

New analysis from the IMI has found that 22% of technicians, or 55,000, are now EV qualified.

This is higher than anticipated, and the IMI has now revised its projection of when the industry will experience a skills gap in this area from 2029 to 2032.

Inclusion starts at the top

Business leaders need to set the standard to create a culture of inclusivity within their companies.

According to Rachel Clift, Health and Wellbeing Director at automotive charity Ben, those at the top of the organisation play a critical role in developing a workforce that is engaged, diverse and inclusive.

Industry interview: Adrian Furness, Managing Director, Motor Repair, Activate Group

Adrian Furness has a unique perspective on the challenges facing automotive claims, having worked on both sides of the sector.

Here, he shares his views on the key issues impacting the industry and explains how Activate Group helps to overcome them through its expanding portfolio of services.

GSF Car Parts attracting industry acolytes

GSF Car Parts, one of the UKs leading suppliers of car parts to the independent aftermarket, is establishing a notable leadership team with some of the industry’s most prominent names coming on board.

Founder and Non-Executive Chairman Sukhpal Singh Ahluwalia is joined by CEO Steve Horne, Alistair Preston, Paul Wright, Lee Forty, David Bevan, Chris Barella, Martin Gray, Bill Stimson and Adam White.

Best face forward

BASF subsidiary TrinamiX, a pioneer in biometric face authentication, has launched its next generation of Face Authentication. Developed alongside Continental, the solution enhances vehicle security by offering both external and internal face recognition.

IMI calls for urgent skills focus

The Institute of the Motor Industry has urged the Chancellor Jeremy Hunt to focus on electric vehicle skills training in his Spring Budget.

It says that consumer incentives are not enough to secure a successful EV transition.

PartsXCHANGE reaches 600 milestone

NBRA supplier member PartsXCHANGE has achieved the significant milestone of serving 600 bodyshop users.  

The company supplies preowned genuine unused and used parts to repairers across the UK.

Plunkys All Stars 2024

The final Plunky’s All Stars charity football match will take place at Norfolk FA’s Football and Development Centre, Bowthorpe Park in Norwich, on 28 June.

The match is fundraising for three charities: Norfolk and Waveney Mind, the East Anglian Air Ambulance and The Fire Fighters Charity.

To donate or find out more, please email stephen.plunkett@eu.lotuscars.com

HEVRA adds Dacia to portfolio

HEVRA has added Dacia to its portfolio of more than 40 supported electric and hybrid vehicle brands.

The company’s database now offers technicians the latest repair and maintenance information across a range of 361 models.

Lloyds sets £450m aside for FCA investigation

Banking giant Lloyds has set aside £450m to cover the potential cost of an FCA investigation into car finance deals.

The FCA launched an investigation last month into whether car buyers overpaid as a result of high interest rates, which could have been set to raise commissions for brokers.

Employers obligated to manage the menopause

New regulations from the Equality and Human Rights Commission means employers are now legally obligated to support colleagues going through the menopause.

The help organisations meet their obligations, automotive charity Ben offers four different training courses aimed at supporting both employers and employees.

NVIDIA develops the ‘simulated’ world

NVIDIA has unveiled Omniverse, which used AI and digital technology to enable its automotive partners to ‘build’ factories and ‘manufacture’ new vehicles in simulation before any physical development begins.

This enables them to test efficiencies and validate new solutions such as ADAS.

VM news

Stellantis to begin EV production in Luton

Stellantis will manufacture all-electric vans at its Luton site from the middle of next year. It will produce the Vauxhall Vivaro Electric, Peugeot E-Expert, Citroën ë-Dispatch and Fiat E-Scudo, becoming the second Stellantis UK site producing EVs after Ellesmere Port.

Volkswagen and Mahindra enhance EV agreement

Volkswagen Group has signed a supply agreement on components of its MEB for Mahindra’s purpose-built electric platform INGLO.

The deal, which also includes the supply of electric parts, underpins the two companies e-mobility collaboration.

Ford unveils new propulsion centre

Ford has unveiled its new £24m Propulsion Development Laboratory at its Essex-based UK headquarters. 

Situated at the Dunton Campus’ research and development centre, the site comprises eight vehicle-size rooms capable of testing electric power units and propulsion systems

Porsche adds E-Hybrid variants

Porsche is expanding its Panamera model range with the 4 E-Hybrid and 4S E-Hybrid variants, offering 59 miles electric range.

Volvo standardises EV names

Volvo Cars is renaming and standardising its fully electric cars. The XC40 Recharge and C40 Recharge models are renamed to EX40 and EC40 respectively to align with its other models, the EX30, EX90 and EM90.

People

  • A1 ADAS Solutions has appointed Matt Hume as its UK sales manager.
  • Autotech Group has appointed William Charsley and Alana Fuller as Trainee Recruitment Consultants. Meanwhile, Darren Dowling has joined as Client Services Director, Declan Gleghorn has been appointed Marketing Executive, and Colin Hankey has been named Business Relationship Manager. Other appointments include Chris Haber, Automotive Technical Trainer, Natalie Hodgson, Marketing Director, Finn Molloy, Specialist Headhunter, Pavithra Shankar, Business Data Analyst, Barry Williams, Business Relationship Director, and Ivan Zabolotny, Admin and Sales Apprentice.

More Insights

ARC360 News – Friday 16 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Vehicle Repair | vehicle sales | Words

16-05-2025

Fix Auto UK achieves ISO 27001 and 9001

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Fix Auto UK celebrates 20th anniversary with award ceremony

Bodyshop | Mobility | People | Supplier | Vehicle Repair | Words

16-05-2025

Corporate Partners

Partners

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Associate Partners

Industry interview: Adrian Furness, Managing Director, Motor Repair, Activate Group

Adrian Furness has a unique perspective on the challenges facing automotive claims, having worked on both sides of the sector.

Here, he shares his views on the key issues impacting the industry and explains how Activate Group helps to overcome them through its expanding portfolio of services.

Tell us about your business.

I’ve recently joined Activate Group, an accident management specialist that handles hundreds of thousands of claims every year. We support fleets through sopp+sopp, and handle insurance claims through Motor Repair Network.

We have our own chain of repair centres – Activate Accident Repair – that works alongside an approved nationwide repair network. We also have a specialist parts division called Activate Parts.

I’ve joined the business at a very exciting time because we recently announced a new investment deal with a private equity firm, Elysian Capital. This gives us the opportunity to accelerate our growth strategy so we can really be a transformational leader in the industry.

What are the challenges are facing your business right now, and how are you working to overcome them?

Since joining Activate Group, I’ve made it a priority to spend time with insurers and MGAs to understand more about their challenges, and how we can support them. Activate Group has a lot to offer in a very competitive market; my priority is to make the best use of our core capabilities to solve problems for our partners.

In the wider industry, repair capacity has been a challenge, which is why we’ve invested in our own Activate Accident Repair centres. We have nine sites now, with another set to open in March.

The sites are in areas where demand is highest and complement the footprint of our existing repair network. They’re purpose-built and equipped with the very best technology, giving us additional control over capacity so we can deliver for our customers.

Parts supply has also been a big challenge for the industry. It’s starting to ease, but it’s still far more of a challenge than it was four or five years ago.

Our parts supply division, Activate Parts, is in a unique position to support customers with parts sourcing, data, and strategy. As an ex-insurer, my eyes lit up when I heard Activate Group had in-house parts capability. It’s an area of the business with real growth potential.

What’s the best piece of advice you’ve ever received?

“Don’t change who you are, just be the best version of you.”

It can be tempting to try to emulate other successful leaders, or present a false image to impress other people. It sounds a bit corny, but the best piece of advice I’ve ever had is to be yourself. When you’re representing a business, you want to build trust. You can only do that by being open and honest – people can tell if you’re not being yourself.

In the claims industry I’ve found that building business relationships is particularly important for long-term success, and I think trust is at the heart of that.

What would be your prediction for the industry in the next year?

Some of the challenges I’ve already mentioned are easing, but I don’t expect them to go away completely. Repair capacity is coming back into the market, partly thanks to significant investment from companies like ours. There is still a shortage of skilled technicians, and as an industry we must maintain our commitment to apprenticeships.

We’re also looking at other solutions, including bringing in skilled overseas talent to ensure we have the right capability in place to support our customers.

Consumer Duty will also have a significant impact on the insurance industry over the next year.

Market forces are pushing up costs, and insurance premiums are increasing as a result. In general, policyholders aren’t always aware of these industry-specific challenges, so it’s down to insurers and their supply partners to demonstrate value for money.

We’ll support our customers in this by delivering an excellent claims service, with quick and efficient repairs and great communication throughout.

How would you like to see the insurance industry change by the time you retire – what is next for your business?

I’d like to see us build greater trust with our policyholders, by placing the customer at the forefront of our decisions. When we develop technology, let’s do it with the customer in mind. When we make investment decisions, let’s consider how it benefits our clients.

We’ve talked about this for a long time as an industry, but in reality it has often been deprioritised.

I firmly believe that delivering great service leads to profitability, and I have high hopes that the new consumer duty regulations will have a positive long-term impact on our industry.

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