ARC360 adds more top names to line-up

ARC360 has revealed more top industry names to join the speaker line-up for its forthcoming Back to the Future event.

Taking place at the British Motor Museum on 25 November, the event aims to unpack what significance the recent past has for the future and explore just what that future looks like short to medium term.

Joining the key persons of influence speaker line up is:

  • Claire Hart, National Sales Manager, Entegral
  • James Gatti, Director of Account Management, Innovation Group
  • Neil Joslin, Chief Operating Officer, e2e Total Loss Vehicle Management
  • Byron McGill, Change, Innovation and Technology Lead, Supply Chain, UKGI Claims, Aviva

Mark Hadaway, Co-Founder of ARC360, said, “Back to the Future will bring together key industry personnel to continue our aim of creating an environment for collaboration, interaction and innovative thinking.

“We are delighted to have such a strong line-up of speakers, covering such a diverse range of industry facets, which will undoubtedly bring together some unique perspectives on how the industry is shaping up for the future.”

Alongside the conference, Back to the Future attendees will also enjoy an exhibition area for networking along with the opportunity to explore the museum – the World’s largest collection of Historic British cars.

Click here to find out more about Back to Future and reserve your place.

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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Fix Auto UK increases Midlands footprint

Fix Auto UK has enhanced its footprint in the West Midlands with Autobody Car joining the network.

Established by Deepak Kaler in 2019, the 15,000 sqft repair centre will now operate as Fix Auto Great Bridge, with plans to double the workforce to 16 in order to increase repair capacity to 30-plus vehicles a week.

Kaler said, “I am extremely proud of where I’ve brought the business to in a relatively short space of time. We have built up a great reputation locally for delivering repairs to the highest standards. We have got to where we are with hard work and determination but, in truth, I realised some time ago that with the right help, guidance and support, we could take the business to another level of efficiency which is why I reached out to Fix Auto UK and asked to join and become part of the network.”

Fix Auto UK’s Managing Director Ian Pugh, said: “Deepak’s enthusiasm and commitment to the brand is infectious. He really has left no stone unturned and worked practically around the clock over recent weeks in order to transform his entire operation into a Fix Auto UK site we can all be proud of.”

Fix Auto Great Bridge joins existing Fix Auto UK sites in the region, Fix Auto Birmingham North, Fix Auto Birmingham East, Fix Auto Kings Norton, Fix Auto Walsall, Fix Auto Wednesbury, Fix Auto Oldbury and Fix Auto Moseley.

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Plug-in popularity continues to surge

Trend Tracker’s latest Market Snapshot has revealed the continued surge in demand for plug-in vehicles while highlighting persistent disruption to supply.

Produced with the support of Solera Audatex, cap hpi and the SMMT, Trend Tracker’s analysis for October contained the prediction that more plug-ins will being sold this year than during all of the last decade. 

The insight from SMMT revealed, new car sales during the month fell by nearly a quarter to make it the worst performing October overall since 1991. This has partly contributed to a continued rise in the value of used cars, although cap hpi confirmed growth slowed to 1.2% in October following the largest ever ‘in month’ rise in September, when prices surged 5.9% for the average three-year-old car with 60,000 miles on the clock.

With used car prices still at an all-time high, the repair sector is seeing an increased volume of large repairs, which is increasing repair and key-to-key times in an already busy sector.

Trend Tracker reported increased demand on parts, paint and consumables as a result, demand into a supply chain which is experiencing challenges (driver shortage and component part delays). As such, the average repair cost rose again to £2,265.

The monthly report is free to all Trend Tracker subscribers, subscription can be started here.

Meanwhile, Trend Tracker will deliver a more forensic analysis of the market at ARC360’s Back to the Future event on 25 November, when it will look at the fluctuations in supply and demand, the fall of claims spend during the pandemic, and the pressure to reduce insurance premiums while supply chain costs continue to rise.

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Weekly News Round Up: Friday 5 November 2021

Book now…

ARC360 has revealed some of the key persons of influence set to take to the stage at its Back to the Future event on 25 November at the British Motor Museum.

  • Dawn Marsden, Head of GI Supplier Management, LV=
  • Richard Steer, Chief Executive of Steer Automotive
  • Dean Lander, Head of Repair Sector Services, Thatcham Research
  • Darren Wills, Executive Director, Motofix ARC
  • Dave Shepherd, NED/Advisor/Mentor/Coach
  • Paul Sell, Associate Director, Trend Tracker

Allianz appoints repair partners

Allianz Insurance has appointed its Approved Repairer Network consisting of two national suppliers and six regional groups, with partners selected according to their ability to repair electric vehicles, perform ADAS recalibrations and provide green parts.

The insurer also prioritised repairer groups that are carbon neutral or working towards it, and whose methods favour repair over replace.

Fix appoints first franchisee in Northern Ireland

After almost 16 years, Fix Auto UK has a presence in Northern Ireland with the appointment of Fix Auto Lagan Side.

Greer Gardiner who runs the family-owned business in County Down, is the first in the region to officially join the network, ensuring that for the first time since the Fix Auto concept was brought from Canada to Britain in 2005, the network can be truly viewed as a complete, fully branded, UK-wide operation.

The business, which is currently known as Bodyworxni, is just 20 miles from the centre of Belfast and will operate as Fix Auto Lagan Side.

“This is another exciting milestone for the business,” said Ian Pugh, Fix Auto UK’s Managing Director.

Innovation Group names new operations director

The Innovation Group has appointed Catherine Hulme as Operations Director for Motor Business. She will be responsible for the implementation of the Group’s strategic objectives as well as maintaining customer relationships within motor.

Catherine has more than 25 years’ experience in the industry, working within operations, strategy, transformation, procurement, and the supply chain.

Repairify selects new training VP

Repairify has hired automotive training and development veteran Chris Chesney as its new Vice President of Training and Organisational Development. He will be tasked with establishing a comprehensive training initiative for customers, industry partners, employees and the network of technicians throughout the global Repairify ecosystem.

MRW reveals recycling shortlists

The Green Parts Specialists and Ageas Insurance have been recognised for their green parts initiatives. Both have made the shortlist in the Partnership Excellence – Commercial category of the MRW National Recycling Awards.

The awards recognise inspirational teams and projects in the recycling and resource management industry and are considered the most prestigious in the sector. The winners will be announced on 8 December at a joint event with the National Recycling Conference.

Motofix upskills workforce with ecademy

Motofix Group is extending its partnership with Thatcham Research to provide access to ecademy for all its 200-plus workforce for the next three years.

ecademy is Thatcham Research’s online learning management system. Included within the package is content addressing key EV competences as well personalised assessment tools and learning plans.

Motofix had already provided its apprentices with access to Thatcham Research’s blended learning programmes though the Automotive Academy, but this extension is intended to safeguard the skills of safety of its entire workforce.

Motofix chairman, Richard Tutt said: “ecademy is the perfect solution for developing the technical knowledge and awareness of changing vehicle technology.”

Admiral taps into ADAS data

Admiral will incorporate ADAS data in its pricing and underwriting through LexisNexis Vehicle Build, which has been developed by LexisNexis Risk Solutions to help insurers identify and evaluate standard and optional ADAS fitted to individual vehicles.

LexisNexis Vehicle Build is the result of years of research and development, during which more than 2.7 million vehicles were tested with insurers in the UK and Europe.

Gemini receives apprentice gold

Gemini has been awarded the Gold Award for 2021/2022 by The 5% Club, recognising it has exceeded the government target of apprentices making up five per cent of the workforce. At the time of submission Gemini boasted a 12.4% ratio of apprentices, and that has since risen to 14%.

Meanwhile, Gemini has announced that its first Level 3 ART apprentices are now completing their End Point Assessments, while a further 24 apprentices will join the group in the coming months.

Government considers new road safety body

The government is considering setting up a new investigation branch dedicated to learning lessons from road traffic collisions. The Road Collision Investigation Branch (RCIB) would investigate certain incidents to establish cause and then make safety recommendations to improve road safety.

The Department for Transport (DfT) has now launched a consultation on the establishment of the RCIB, which it says would operate much like similar independent bodies that already exist for air, maritime and rail accidents.

Artis celebrates fifth birthday

Artis Accident Care is celebrating its fifth year of trading. The family business launched with two sites but had expanded to nine within three years and has now announced plans to develop two further bodyshops in the South East this year.

Jamie Smithyes, Managing Director, said, “Our strength as a team and our passion is what sets us apart and it’s what we attribute our continued success to.”

Covea and Verex agree partnership

Covéa Insurance has announced a new partnership with Verex Group which will enable customers to buy manufacturer-branded motor insurance at the same time as purchasing a new or used vehicle from within the Verex alliance.

Covéa Insurance joins an existing panel of insurance underwriters to provide broader capacity to support the market growth in electric vehicles.

New academy set up to Steer the future

Steer Automotive Group has launched the Steer Academy, a new apprenticeship programme established to create a continuous pipeline of young talent.

The group launched the programme with a series of open evenings this week, showcasing the sector to parents, teachers and students keen to start an apprenticeship. The open nights were held in Leicester and Tamworth, with a third planned for Northampton on Monday.

Insurers incentivise EV switch

As sales of battery electric vehicles continue apace, according to latest figures, LV= General Insurance and Direct Line have both taken steps to accelerate the switch to electric vehicles.

ElectriX, powered by LV=, has been set up to provide drivers with insights into the basics of electric vehicle ownership, charging, and cost implications.

Meanwhile, Direct Line has partnered with Zoom EV to offer customers a free bundle of discounts and benefits designed for hybrid and electric vehicle owners. Benefits include discounts on public charging and reduced costs on home electricity. 

New review lifts lid on Covid impact

Grant Thornton has published a review looking at the impact Covid-19 has had on the automotive industry.

The review collates expert views on the upstream and downstream sectors of the industry, the benefits that can be generated by claiming research and development expense credits, the developments within the FCA and their implications, as well a breakdown of key mergers and acquisitions.

Customers have their say

The Insurance Choice Awards winners have now been revealed. The Insurance Choice Awards are the only independent insurance awards chosen exclusively by customer votes.

Saga was named Best Big Insurance Company, while One Call Insurance won the Best Overall Insurance Broker gong. The Innovation of the Year award went to Laka, Mayfair Online was crowned Customer Service Champion, Laka and Collingwood shared the Treating Customers Fairly award, while Protect Your Kids won Best Newcomer and Honcho picked up the Best App award.

Ford creates new mobility studio

The first five start-ups selected to take part in Ford’s cleaner transportation initiative have been announced. Ford has set up The Mobility Studio with Newlab to provide an innovation hub where companies focusing on sustainable mobility solutions can work, collaborate and build partnerships.

The five companies are Autofleet, EVPassport, Fermata Energy, Rhombus Energy Solutions and SparkCharge.

Industry warned of HGV claims spike

The motor insurance industry has been warned to guard against a rise in fraudulent claims against foreign-registered vehicles involved in accidents in the UK. International insurance law firm DAC Beachcroft, working with cross-border claims representative InterEurope UK, believes the predicted spike in fraudulent claims could centre around heavy goods vehicles.

Dan Prince, counter fraud partner at DAC Beachcroft. “Given that these motor claims fall outside the Official Injury Claim portal, we anticipate this area will be targeted by an increasing number of fraudsters.”

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ARC360 reveals more key speakers

ARC360 has revealed more key speaker names set to take to the stage as part of its ‘Back to the Future’ conference later this month.

‘Back to the Future’ takes place at the British Motor Museum on Thursday, 25 November, under the ARC360 banner of Gaining Ground Together – a key principle which has seen the forum help unite the incident repair sector since its inception in 2019.

The latest names to be revealed include: Darren Wills, Executive Director, Motofix ARC who will share his thoughts on the future opportunities and challenges for repairers; Dave Shepherd, NED/Advisor/Mentor/Coach who, with vast global sector experience, will bring high level strategic thinking to the fore; and Paul Sell, Associate Director of ARC360 data and insights partner Trend Tracker who will share some of the latest market intelligence whilst also helping generate some ‘real time’ insights.

ARC360 co-founder Mark Hadaway said, “We are delighted to have the ongoing support for ARC360 from key persons of influence from across the sector.

“Back to the Future will call on the experience of these industry experts to assess, analyse and interpret – at a multitude of levels – just what the recent past might mean for the future of the sector.”

Further details about ‘Back to the Future’ and an online booking can be found here

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Innovation Group, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa and Prasco UK.

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Gemini apprentices begin EPAs

Gemini Accident Repair Group has announced that its first ever Level 3 ART apprentices are now completing their End Point Assessments (EPA).

The apprentices have reached this stage of their apprenticeships despite the incredible challenges posed to studying and career development by the pandemic, and with the continued support of The Institute of the Motor Industry and Emtec College.

The first End Point Assessments are not expected to be completed until late January 2022.

Meanwhile, Gemini’s commitment to future talent continues apace with another 24 apprentices timetabled for late 2021/early 2022.

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Motofix upskills workforce with ecademy

Motofix Group is extending its partnership with Thatcham Research to provide access to ecademy for all its 200-plus workforce for the next three years.

ecademy is Thatcham Research’s online learning management system. Included within the package is content addressing key EV competences as well personalised assessment tools and learning plans.

Motofix had already provided its apprentices with access to Thatcham Research’s blended learning programmes though the Automotive Academy, but this extension is intended to safeguard the skills of safety of its entire workforce.

Motofix chairman, Richard Tutt said: “ecademy is the perfect solution for developing the technical knowledge and awareness of changing vehicle technology. This is essential for all our site teams, especially around ADAS and HEV, whether they are technicians or non-technical members of the team and we are delighted to be working with Thatcham Research on this new learning opportunity.

“The ecademy virtual training solution provides a significant financial benefit for Motofix, not only in terms of driving travel and accommodation cost-savings but also because our teams can remain on location and blend their learning with their day-to-day business responsibilities.”

Dean Lander, head of repair sector services, Thatcham Research, said: “The guiding principle of ensuring safe and efficient vehicle repair is very much at the heart of both businesses. As such, we are proud to expand our relationship with Motofix, an organisation that prioritises professional growth not only for skilled technicians but also the wider business, ensuring that all staff have easy access to knowledge development tools and can stay in touch with ever-evolving vehicle repair dynamics.”

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Back to the Future stars revealed

ARC360’s much-anticipated return to physical events features an expert line-up of industry leaders all set to consider what the recent past might mean for the future.

Providing an insurers’ view on the day will be Dawn Marsden, Head of GI Supplier Management, LV=, while Richard Steer, Chief Executive of Steer Automotive will provide his take on developments from a repairer perspective. Dean Lander, Head of Repair Sector Services, Thatcham Research will also be on hand discussing the changing world of claims and repair.

Mark Hadaway, ARC360 co-founder, said, “Our industry, like most, has undergone incredible disruption in recent times. The ramifications are still being felt and this will likely be the case for years to come, but understanding where we are now and what is ahead is the most effective way of future-proofing any business.

“Back to the Future will provide a collaborative, interactive environment where we can share insights and work together to develop ideas that will make us more robust both collectively and individually.”

The event, which takes place at the British Motor Museum on 25 November, is themed ‘Back the Future’ and is held under the ARC360 banner of Gaining Ground Together.

Further details about the event and online booking can be found here

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Fix appoints first franchisee in Northern Ireland

After almost 16 years, Fix Auto UK has a presence in Northern Ireland with the appointment of Fix Auto Lagan Side.

Greer Gardiner who runs the family-owned business in County Down, is the first in the region to officially join the network, ensuring that for the first time since the Fix Auto concept was brought from Canada to Britain in 2005, the network can be truly viewed as a complete, fully branded, UK-wide operation.

The business, which is currently known as Bodyworxni, is just 20 miles from the centre of Belfast and will operate as Fix Auto Lagan Side.

“This is another exciting milestone for the business,” said Ian Pugh, Fix Auto UK’s Managing Director. “Thanks to Greer and his team who have totally embraced what Fix Auto UK brings to a business, we will now officially have a fully branded repair centre in Northern Ireland and that makes me extremely happy. Being able to expand our footprint into North Ireland and have a clear presence there starts a whole new and exciting chapter for us.”

Spanning more than two acres, the business consists of five separate workshops, three of which are used for collision repairs and include two spraybooths including one for high-sided LCVs. One of the units is used for MOT and mechanical repairs, the fifth houses a state-of-the-art alloy wheel refurbishment centre capable to repairing up to 800 wheels a month. Plans to develop a dedicated ADAS centre are also in the pipeline.

Greer added: “Knowing what I do now I still find it hard to believe we will be the first, fully branded, Fix Auto site in Northern Ireland and that makes me extremely proud.”

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Weekly News Round Up: Friday 22 October 2021

ARC360 goes Back to the Future

ARC360 is heading Back to the Future as it makes a return to physical events on Thursday 25 November 2021 at the British Motor Museum.

Under the ARC360 banner of Gaining Ground Together and themed Back to the Future, the experiential event will create an environment for collaboration, interaction and innovative thinking.

Click here to register

Thatcham Research partners with ILC & ARC360

I Love Claims and ARC360 is delighted to announce Thatcham Research as its latest Insurer and Industry Body Partner.

The partnership will further support I Love Claims’ ambition to help individuals and companies operating within the insurance claims industry to ‘be better tomorrow’ through what we experience today.

Thatcham Research’s Dean Lander, head of repair sector services, said, “With our longstanding relationship with ILC, and over more recent years ARC360, it makes perfect sense to take the next step in becoming an Insurance and industry body partner.”

Repairify to unify automotive brands

Repairify has announced it will align its automotive brands to become a global leader in technology and intelligence serving the collision, mechanical and dealership sectors.

Unified under the tagline, ‘Driven by Repairify’, automotive brands asTech, adasThink, BlueDriver, FleetGenix, Mobile Tech RX and RED will align in the pursuit of improving and developing vehicle care, performance and safety through a combination of OEM and OEM-compatible tools and data.

BASF agrees environmental partnership with ECA

BASF’s Automotive Refinish division has underpinned its commitment to achieving net zero status by 2050 by appointing ECA Business Energy as an environmental partner.

ECA Business Energy, which has been working with the automotive sector to help businesses achieve PAS 2060 status, will help BASF’s Coating division achieve carbon neutral growth until 2030.

The partnership will also see ECA Business Energy recommend BASF brands Glasurit and R-M to all bodyshops it is supporting to achieve their environmental targets.

AutoRaise Rally return confirmed

AutoRaise has confirmed the AutoRaise Rally will return in 2022 after a two-year Covid-enforced break. Taking place from 21-23 September, the Rally will start in Stratford and then follow a route through Wales, with overnight stops in Aberystwyth and Cardiff.

Rules will remain unchanged, with teams able to enter a Banger or a Classic. Teams will be asked to make a £500 deposit to enter and expected to raise at least that amount again for the charity.

Anyone interested can email. Entries close on 14 March.

Polestar adds Fix sites to approved network

Polestar has identified Fix Auto Blackburn and Fix Auto Dagenham as among the first bodshops in the UK to begin the journey towards achieving approved repairer status. They have been selected on the strength of the service they provide to Polestar’s parent company, Volvo.

Steve Plunkett, Volvo and Polestar’s body and paint programme development manager, said: “Polestar is now firmly established here in the UK. It’s a brand that is growing at a phenomenal pace and we are having to effectively play catch-up by providing owners with a network of approved repairers who meet the demands and requirements laid out by years of service to motorists by Volvo.”

Meanwhile, Fix Auto UK has appointed Rob Pugh to head up its division of owned repair centres. The 25-year-old takes up the position of head of commercial for Fix Auto UK (Owned Sites) with immediate effect.

SBS strengthens team

Smart Bodyshop Solutions Exeter has appointed Gavin Barefoot as operations team manager. Steve Heardson has also joined the group, which has increased capacity ahead of schedule.

Gavin, who brings with him a wealth of experience, said, “I am extremely happy and excited to join a dynamic and forward-thinking bodyshop group. Here’s to continued growth and evolution.”

No end in sight for high car prices

Inflated used car prices are expected to continue into 2022 as the disrupted supply of new vehicles continues to impact the sector.

The Cox Automotive and Grant Thornton Automotive Insight Report found that a shortage of new cars entering the market has resulted in drivers holding onto their vehicles for longer, raising demand for used cars.

The report also predicted that online car buying is here to stay, while drivers are moving away from ownership to short-term lease and subscription offers, driven by the growth in electric vehicles, which often come with finance options.

Cazoo continues commercial vehicle plans

Cazoo is acquiring Vans365 ahead of plans to introduce commercial vehicles to its online retail proposition later this year.

Based in Bristol, Vans365 buys and sells hundreds of commercial vehicles each month with revenues this year expected to reach £14m.

The deal is valued at £6.5m and subject to FCA approval.

UK’s largest EV battery Gigafactory announced

The UK’s largest Gigafactory developing batteries for electric vehicles is being built in Coventry.

The West Midlands Gigafactory, a public private joint venture between Coventry City Council and Coventry Airport, will be the size of 74 football fields and directly create 6,000 highly skilled jobs as well as thousands more in the supply chain.

Following an investment of £2.5bn, it will begin production in 2025.

Tesla launches new insurance package

Tesla has launched a new car insurance model in Texas. CEO Elon Musk made the announcement at a recent shareholder’s meeting.

Tesla already offers insurance in California, but its Texas offering is substantially different as it is based solely on a driver safety score that is calculated on a daily basis according to the following factors: forward-collision warnings, hard braking, aggressive turning, unsafe following, and forced autopilot disengagement.

Meanwhile, Tesla has also been granted approval to develop a 29-mile network of tunnels under Las Vegas. Serviced by a fleet of Teslas, the underground network is intended to reduce congestion.

Catch up…

Watch the showreel of ILC’s first ever Exclusive Motor Claims Conference.

The event included a spectacular line-up of speakers from across the industry, discussing the day’s most pressing topics including understanding data, evolving market dynamics, legislative reforms, and the many moving parts needing to fit together to provide a seamless motor claims journey.

Register now

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