SYNETIQ secures safety certifications 

IAA company SYNETIQ has achieved a key safety milestone by securing a globally recognised certification. 

It has announced that its management team has attained the IOSH Managing Safely qualification while its board and directors have achieved IOSH Directing Safely.  

The IOSH Managing Safely qualification reinforces the company’s safety-first culture and was secured after the board, managers and team leaders all completed the IOSH Leading Safety for Executives and Directors course.  

It underscores the commitment to reducing operational risk and ensuring that its leaders have the necessary skills and knowledge to proactively manage health and safety within the organisation.  

More than 100 colleagues now hold the IOSH Managing Safely qualification.  

Natalie Buckley, SYNETIQ’s People Director, said, “The successful completion of the IOSH Managing Safely qualification is a testament to our unwavering commitment to prioritising safety in everything we do. We believe that a strong safety culture is not just a requirement; it is a fundamental value that guides our actions and decisions. This milestone is a reflection of our dedication to the wellbeing of our colleagues and the communities in which we operate.” 

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Silverlake announces significant fleet investment 

Silverlake Automotive Recycling has invested in its fleet to meet growing demand. 

It has invested in six new transporters to offer greater capacity for salvage collections, and four new vans to deliver reclaimed parts to bodyshops. 

Its national fleet now includes 30 transporters, 12 parts delivery vans and plus two large HGV haulage trucks that are used to reduce CO2 emissions with bulk deliveries of reclaimed parts to the company’s Midlands-based hub.    

Steve Diaper, Logistics Manager, said, “Expanding the fleet gives us greater transport capacity to support our e2e insurer clients, meet increasing recovery needs and to onboard new customers smoothly. Demand for our reclaimed parts has grown by 200% over the last 12 months. Confidence in our services is at an all-time high and we are equipping the business and our people to continue to deliver the market leading customer experience we are known for.”    

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Industry leaders unveil inaugural Automotive Experience Week 

The School of ThoughtAutomotive, the Institute of the Motor Industry (IMI) and Autotech Academy are collaborating to launch the industry’s first ever Automotive Experience Week. 

Taking place from 15-19 April, AWE24 is being introduced to address the industry’s 22,000-vacancy skills gap.  

It is a call to action and throughout the week employers will be encouraged to offer a week’s placement for at least one young person during the year.  

AWE24 will also promote the industry as an exciting career choice highlight the benefits to employers of investing time into new talent. 

Dave Reece, founder of The School of Thought Automotive, said, “In today’s fast-changing automotive world, the importance of attracting and retaining young talent cannot be overstated. The automotive industry is steeped in myths and perceptions, with many believing there are limited progression opportunities. Through AWE24, our united aim is to change this narrative and showcase the automotive sector as an innovative, diverse, and exciting career route and attract a new generation. 

“We need to work collaboratively as an industry to attract young people to the automotive sector before they enter further education and work experience is a vital way to achieve this. Therefore, we are encouraging as many organisations as possible to sign up and commit to offering at least one young person one week’s work experience placement in 2024.” 

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ARC360 News – Friday 25 April 2025

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Strategic investments cut a third off VOR times

Enterprise Flex-E-Rent is recruiting more than 100 new technicians across its 28 UK depots as part of wider plans to expand its commercial vehicle repair and maintenance capabilities.

It is also expanding its training programme, which now provides up to 4,000 bespoke career planning and training hours to technicians every month.

The training is tailored to suit each individual’s needs and incorporates the company’s full range of vans, trucks, refrigerated vehicles and specialist vehicles – as well as its fleet of more than 500 electric vans.

Meanwhile, the company has also invested more than £1m in diagnostic and workshop equipment across its depots.

Following these investments, Enterprise Flex-E-Rent has seen average vehicle off-road (VOR) times in its own workshops fall to about two thirds of the off-road times at OEM and dealership repair sites.

James Walker, Group Service Maintenance and Repair Manager at Enterprise Flex-E-Rent said: “Our goal is to build an exceptional technical and maintenance resource internally to provide our customers with lower off-road times and help businesses get their vehicles back as soon as possible. The key element is bringing in and developing the best automotive brains in the UK.”

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ARC360 News – Friday 25 April 2025

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Fix Auto UK celebrates network hat-trick

Fix Auto UK has welcomed three more East Anglia-based repairers to its network.

Sites in Diss, Norwich and Great Yarmouth have now become franchisees, boosting the network’s capacity in the area to more than 200 vehicles a month.

Bressingham Car Bodyshop, owned by James Youngman, will now operate as Fix Auto Diss, Adam Jackson’s Norwich-based Autodoc has transitioned into Fix Auto West Norwich, and Red Rocket Accident Repair Centre in Great Yarmouth, owned by James Wilhelmsen, will now operate as Fix Auto Great Yarmouth.

The appointments complement the existing Fix Auto UK sites in the region including Fix Auto Bury St Edmunds, Fix Auto Felixstowe, Fix Auto Peterborough, Fix Auto Chelmsford, Fix Auto Basildon and Fix Auto Braintree.

Ian Pugh, Managing Director for Fix Auto UK, said, “All three owners are hugely ambitious and have turned to us to help them enhance and develop their businesses, it is that ambition in a business owner we now covet, the fact all three have hugely enviable reputations for repairing vehicles to the highest calibre is a given. All three have laid out their future plans, these are truly exciting appointments as we continue to strengthen the network.”

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ARC360 News – Friday 25 April 2025

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Repair costs contribute to record payouts

Motor insurers paid out a record £9.9bn in compensation in 2023, with steepling repair costs contributing significantly to the amount.

According to the Motor Insurance Claims Tracker published by the Association of British Insurers (ABI), the figure represents an 18% increase on the £8.4bn paid out in 2022.

It reports that claims volumes also rose last year, up 10% to 2.3 million.

Accounting for much of the increase was rising repair costs, which rose by 31% from £4.7bn in 2022 to £6.1bn last year. On top of this, material prices were up 16% and labour costs increased by 15%.

Meanwhile, the individual and accumulated cost of vehicle thefts also rose, with average theft claims climbing to £12,600 and the annual total up to £669m – up from £543m the previous year.

Insurers also saw record rises in mobility costs, with the £597m paid in 2023 representing a 35% increase on the £444m paid in 2022.

However, personal injury payouts actually fell by eight per cent, from £2.6bn in 2022 to £2.4bn last year.

Jonathan Fong, the ABI’s Manager, General Insurance Policy, said, “Significant and sustained cost pressures faced by insurers, such as a 31% rise in repair costs over the last year, have impacted on the cost of cover. Despite this, insurers continue to do all they can to ensure competitively priced motor insurance. Through our recently published Roadmap, the industry is working hard to combat rising motor insurance costs.”  

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ARC360 News – Friday, 5 April 2024

ARC360 & Stellantis partner for conference

ARC360 and Stellantis – a constellation of 14 iconic automotive brands and two mobility arms – have partnered for the forthcoming ARC360 ‘future tech’ themed conference.

The event will feature the Stellantis Zone – created to provide delegates with an immersive showcase of the vehicle manufacturers’ network operations, vehicles and technologies. Stellantis will also be taking to the stage during the event to provide more of an insight into its mission to transform into a sustainable mobility tech company, guided by the clear vision of its Dare Forward 2030 strategic plan – electric vehicles and various other advanced technologies being core to that.

Steer and Saga join New Generation agenda

Nicky Sutherland, Director of People & Culture at Steer Automotive Group and Andy Cain, Head of Claims – Customer Operations at Saga plc will join the agenda for this year’s ILC New Generation in Claim Conference.

Sponsored by Carpenters Group and Enterprise, and supported by Ambassadors: Activate Group; Edam Group; Gemini Accident Repair Centres; Kennedys Law; S&G Response; and Solera Audatex the New Generation in Claims Conference 2024 takes place on 25 April at etc venues Manchester.

In Conversation With… Mick Jennings

ARC360’s Mark Hadaway catches up with Mick Jennings to find out the latest developments from across the business, his latest venture with Maldon Accident Repair Centre and find out more about the man himself.

Bodyshop Briefs

  • Komoo has opened its third site of the year. Based in Southampton it will serve fleet and rental customers across Hampshire, West Sussex, and Dorset.
  • M J Warner Volkswagen Bodyshop has passed its latest CARSQA BS10125 audit.
  • L&I Eaton Edinburgh has received a positive recommendation for transition to the BS10125:2022 standard.
  • James Alpe has won the Workforce Development award at the Ribble Valley Business Awards.
  • Peggs Accident Repair Centre has joined the Kia network as an approved repairer.
  • Veetec has unveiled a new repair site in Hayes, London. Manufacturer approved and BSi Kitemark accredited, the facility offers aluminium and electric vehicle repairs.
  • Aviva has opened its first Solus site in Wales. The new facility is based in Newport.
  • Fix Auto Manchester East has become a patron of Oldham-based Mahdlo Youth Zone, a community centre dedicated youngsters between eight and 19 and those with disabilities aged up to 25, for the next three years.

Industry News

EVs in a ‘turbulent place’

There is a perception among some within the market that ‘take-off’ of electric vehicles is stalling, but that thought is misguided with environmental factors and political will ensuring that electrification of the car parc is here to stay.

That was the consensus of ARC360’s second online Breakfast Think Tank, which considered the current status of EV momentum within the claims and vehicle repair markets. The answer, it appears, depends on who you ask.

Cary Group completes Spire Windscreens purchase

Cary Group has acquired Spire Windscreens, which is also part of the National Windscreens consortium.

The deal means Cary Group now controls all but four National Windscreens operations.

Robertsons unveils complete credit hire service

Robertsons has launched a new end-to-end modular credit hire service which includes FNOL, claims monitoring, intervention services, credit hire investigation, GTA and non-GTA payment negotiations, and credit hire fraud detection.

Customers are able to select any or all modules, providing a fully bespoke service that can be tailored to suit individual needs.

Insurers found to be undervaluing cars

The FCA has found that some insurers are still undervaluing cars when it comes to settlements.

Its review revealed certain insurers continue to offer customers less than their car is worth after it has been written off or stolen.

Vehicle sales maintain strong momentum

The new car market rose 10.4% last month to 317,786 registrations, according to the Society of Motor Manufacturers and Traders, although this remains 30.6% down on pre-pandemic levels.

The light commercial market also enjoyed a strong sales month, with 52,916 new registrations equating to an 11.1% spike.

Repairify announces Italian expansion

Repairify is expanding its business in Europe with the opening of a new office in Italy led by Business Development Director Santiago Malbran.

SYNETIQ celebrates FORS silver

SYNETIQ’s Winsford site has attained silver accreditation in the Fleet Operator Recognition Scheme (FORS).

To become FORS accredited, the business undertook a combination of site-based audits and theory learning.

Meanwhile, SYNETIQ CEO Tom Rumboll has won the ‘Green Leader’ award at the Yorkshire Leadership Awards. 

Mirka reveals upgraded sander

Mirka has unveiled a new electric sander, the DEOS II, which offers 20% more power and user-friendly LED indicators for setting sanding speed.

Thatcham Research announces Cherry partnership

Thatcham Research has signed a two-year deal with Chinese vehicle manufacturer Cherry.

As part of the agreement, it will deliver its ‘Insurability by Design’ programme, which aims to ensure that repairability, sustainability and insurability is incorporated into the design process.

Supermarkets plug in to EV charging

The number of EV charge points at supermarkets rose by 59% last year to 1,616.

More than 600 locations added charge points during 2023 meaning 13% of all 12,839 UK supermarkets now offer EV charging on site.

Euro NCAP reveals latest ratings

Euro NCAP has announced the crash avoidance ratings for eight vans, with Gold ratings awarded to the Citroen Berlingo, Fiat Doblo, Vauxhall Combo, Peugeot Partner, Renault Kangoo and Volkswagen Caddy Cargo and Platinum ratings going to the Mercedes-Benz Citan and VW ID.Buzz Cargo.

Government to look into glare concerns

The government has announced it will commission an independent study into the issue of headlight glare.

This comes after an RAC survey found that 89% of drivers think some headlights are too bright, with 91% saying they have been dazzled by bright headlights and 74% saying they regularly are.

Plunky’s charity matches top £100k

The final Plunky’s All Stars charity football match, which takes place at the Football Development Centre in Norwich on 28 June, has so far raised more than £7,000 for three charities, the East Anglian Air Ambulance (Just Giving) , the Fire Fighters Charity (Just Giving), and Norfolk & Waveney Mind (Just Giving).

Since being launched more than a decade ago, the Plunky’s All Stars matches have raised over £100k for charity.

Automotive production enjoys healthy growth

UK car production rose for the sixth month in a row in February, up 14.6% to 79,907 units.

This made it the best performing February since 2021, according to the Society of Motor Manufacturers and Traders.

New-look Assessor due for relaunch

The IAEA has announced that newly revamped and refreshed Assessor magazine will be published again in May, with a summer edition coming out at the end of August and an autumn/winter due in November.

Produced by the ABP club, The Assessor will be published four times a year from 2025.

VM News

Volkswagen to introduce Level 4 autonomous driving

Volkswagen has become the first vehicle manufacturer to develop an autonomous Level 4 service vehicle for large-scale production.

This comes after a development agreement with Mobileye, which will manufacture and supply software, hardware and digital maps for the self-driving ID. Buzz AD for commercial use in Europe and the US.

Polestar announces Tesla charging integration

Polestar has become the first vehicle manufacturer in Europe to integrate the Tesla Supercharger network in its own charging app, Polestar Charge, providing drivers with quicker and more convenient access to more charging points.

Drivers slow to U-turn

A new global survey carried out by YouGov in partnership with the Freedom of Mobility Forum has revealed that less than 10% of respondents have made significant mobility changes to reduce their environmental impact.

The survey questioned drivers in Brazil, France, India, Morocco, United States, with the overwhelming feeling that governments are responsible to driving the green revolution.

People

  • Allianz has named Hannah Weber as new Supplier Relationship Manager.
  • Adrian Hallmark will join Aston Martin as Executive Director and Chief Executive Officer.
  • Phil Hodkinson is retiring from his position as National Sales Manager at ACG after 33 years in the industry.
  • Victoria Turner has joined Ryemarc Group as Executive Director.
  • AF Accident Repair has appointed Aaron Reece as Parts Manager.
  • Luke Charlesworth and Tony Billett have joined Avant Consult as new Finance Assistants.
  • Steer Automotive Group has named Martin Lovell as Regional Compliance Manager.
  • React has appointed Andrew D’Arcy and Ross Graham as company Directors.
  • Omari Henry-Coleman has joined Fix Auto UK as Bodyshop Site Coordinator.
  • Allparts Refinishing has appointed Benjamin Groves as Technical Development Manager.
  • McLaren Automotive has appointed Jochen Schnez as new Chief Quality Officer.
  • Garry Winckley has joined Fleet Assist as Director of Special Projects.

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ARC360 & Stellantis partner for conference  

ARC360 and Stellantis – a constellation of 14 iconic automotive brands and two mobility arms – have partnered for the forthcoming ARC360 ‘future tech’ themed conference. 

Taking place on 27 June at the Manufacturing Technology Centre (MTC) in Coventry, the event will canvass insights from across the sector and beyond in a bid to explore how the motor claims repair sector is transitioning towards a high-tech future.  

The event will feature the Stellantis Zone – created to provide delegates with an immersive showcase of the vehicle manufacturers’ network operations, vehicles and technologies. Stellantis will also be taking to the stage during the event to provide more of an insight into its mission to transform into a sustainable mobility tech company, guided by the clear vision of its Dare Forward 2030 strategic plan – electric vehicles and various other advanced technologies being core to that. 

Stellantis will also be hosting its national repair network meeting at the same venue the day before – Wednesday 26 June. 

Alongside Stellantis, delegates will hear thoughts from insurers, other vehicle manufacturers, repairers and many others throughout the supply chain to understand more of how, when and why the sector should prepare for the future.  

Underpinning the entire event will be a keen focus on what is arguably the most critical factor across the entire industry right now – people and skillsets. Throughout the day, discussions will link back to how the industry – as a combined entity – can help make the automotive incident repair sector a career destination of choice.  

Paul Glover, Network Manager – Accident Repair Programme, Stellantis said, “We are looking forward to working with the team at ARC360 to make this an unmissable event for our own repair network, and the wider industry, in 2024. It’s vital that we share ideas, technology, and best practice to ensure that we stay ahead in such a competitive and changing marketplace.” 

Mark Hadaway, Co-Founder of ARC360 and Content Director of ILC, said, “Partnering with Stellantis for the 2024 ARC360 conference is a major breakthrough – supporting the industry in coming together and helping share truly valuable insights as the sector continues its technological transition. Having all the key sector stakeholders present and openly sharing experiences and insights is the very essence of ARC360’s remit – ‘gaining ground together’.” 

To find out more about the event and book tickets, visit: https://iloveclaims.com/product/arc360-2024/ or to find out more about the opportunities available to get involved in the event, contact mark@iloveclaims.com or liane@iloveclaims.com. 

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Vehicle sales maintain strong momentum

The new car market rose 10.4% last month to 317,786 registrations, according to the Society of Motor Manufacturers and Traders.

This completed the 20th consecutive month of growth, although sales figures are still 30.6% down on pre-pandemic levels.

Petrol vehicles continued to dominate the market, accounting for 55.7% of all new registrations, while diesels made up 7.3% of all sales.

Meanwhile, 44,550 hybrids were sold in March, representing a rise of 19.6%, while plug-in hybrid sales surged by more than a third to 24,517, and pure electrics rose by 3.8%.

The light commercial market also enjoyed a strong sales month, with 52,916 new registrations equating to an 11.1% spike.

Mike Hawes, SMMT Chief Executive, said, “Market growth continues, fuelled by fleets investing after two tough years of constrained supply. A sluggish private market and shrinking EV market share, however, shows the challenge ahead. Manufacturers are providing compelling offers, but they can’t single-handedly fund the transition indefinitely. Government support for private consumers – not just business and fleets – would send a positive message and deliver a faster, fairer transition on time and on target.”

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ACIS names new CEO

ACIS has appointed John Matthews as its new CEO.

He brings more than 30 years’ experience to the role having most recently been the UK Business Development Director at the Retail Automotive Alliance.

He was also Business Development Director at AutoRestore, Head of the UK business at Fix Auto, and Sales and Marketing Director at Audatex

John said, “Having known and worked with ACIS for many years, I’m relishing the opportunity to develop the strategic direction and bring an energetic and entrepreneurial approach to deliver strong outcomes for our customers and our members.”

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