Leading supplier of independently certified non-OEM replacement parts Prasco UK is redeveloping its website to make it more intuitive and user-friendly.
The Doncaster-based operation has developed a series of new functions to ensure the process of searching for parts, ordering and then monitoring through a real-time tracked delivery service is as seamless as possible.
Kelvyn Waugh, Prasco UK’s Managing Director, said, “We are continually driven to ensure we provide an industry-leading service, one that ensures our customers receive the best personal and personable service possible and that means we can’t afford to rest on our laurels and we have to continually invest in our services.
“We are all consumers and experience the high-level of service the various leading online companies like Amazon deliver. We cannot afford to not provide our customers with a similar level of service.
“A new web-based system takes at least 18 months in development so, in the fast-paced world of digital distribution where we experience a constant stream of new innovations, whenever we reveal a new system, in all reality it is on the verge of being out of date which is why we are continually working on something new that is able to speed up our services and deliver as efficiently as possible.”
Prasco has also invested in its warehouse that significantly increases its level of available parts which have been steadily arriving on site over recent weeks. Its delivery fleet has also been increased to further speed up its next day delivery service.
