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ARC360 News – Friday 25 August 2023

25 August 2023

Bodyshop, Environment, Finance, Insurance, Mobility, People, Salvage, Supplier, Technology, Vehicle Repair, vehicle sales and Words

What an EV future might look like

While there remains some negativity towards electric vehicles and some doubt that they will own the future exclusively, EV Bodyshops and The Novo Group have proven that whatever challenges the technology presents can be overcome.

Adam Thurman, Managing Director, EV Bodyshops, and James Allenby, Managing Director, The Novo Group, took part in a session, What an EV future looks like, at ARC360’s specialist EV event, The EV-olution, at the Manufacturing Technology Centre, Coventry.

Copart Ecologi milestone

Copart has underscored its Plan-Net-Zero commitment by planting more than 1,000 trees as part of the Ecologi platform.

The trees have been planted in the UK, Kenya, Madagascar, Mozambique, Tanzania, Senegal, and Ethiopia.

AEG update

Audatex has announced its latest AudaEnterprise Gold data release, which adds 99 new and updated model sheets to its vehicle database.

Alongside cars and motorbikes, these also include a large number of HGV commercial vehicles, with labour times, part numbers and paint and material costs now available.

Finalists revealed for Greener Bodyshop Awards

The NBRA and VBRA have announced the finalists for the fourth Greener Bodyshop Awards, which take place on 14 September.

The award categories are Greener Bodyshop Award, Bodyshop Staff Wellbeing Award, Environmental Innovation Award, Diversity and Inclusion Award, Outstanding Support for Bodyshop Award, Carbon Footprint Award, Carbon Footprint Year-on-Year Improver Award, Charity Award, Pride of Bodyshop Award and NBRA Special Award.

Colleagues take on Tour de Mind charity ride

A group of seven automotive and insurance professionals will ride 1,185 miles from Oxford to Spain to raise money for mental health charities Mind and Young Mind.

Taking part in Tour de Mind are Victoria Turner, Pablo Linares Lopez, Martyn Rowley, Mark Stuart, Lee Wallbank, Chace Gittings, Kelly Clarke, Martin Anderton and Tim Pepper.

Engines rev up for AutoRaise Rally

Contestants are revving up for the start of the AutoRaise Rally, which will follow a route through East Anglia and the Lincolnshire Wolds from 7-9 September.

Among those taking part are Ian Brown and Steve Warwick from Solera Audatex, who will drive a Mini Cooper being reconditioned by apprentices as James Alpe repair centre.

Yoga and Ageas extend partnership

Online broker Yoga Insurance is now offering Ageas van insurance to its customers. Yoga and Ageas already have a partnership in place to provide private car insurance to customers.

LTN’s impacting recruitment and retention

Low Traffic Neighbourhoods are having a negative impact on recruitment, staff retention and vehicle logistics.

That is according to Matt Boscott, Manager of Motofix Oxford, who was speaking at the group’s half-year review.

Repairers setting the standard

Underlining the industry’s commitment to safe repairs and outstanding service, four more bodyshops are celebrating passing the BS 10125 vehicle repair standard.

They are Sunderland-based C & C Vehicle Services, Fix Auto UK Litchfield, Motofix Accident Repair Centres in Cirencester, and Wolverhampton-based Hodson and Son.

UK-first for D Gawthrope ACR

Yorkshire repairer D Gawthrope ACR has become the first Mercedes-Benz MirrorCam calibration centre in the UK after installing the Haweka AXIS4000 wheel alignment system and CMC4000 Chassis measuring system.

‘There’s More to Motor’

The Institute of the Motor Industry (IMI) is launching a social media campaign to attract new talent to the industry by highlighting the career opportunities available to school leavers, graduates and those changing careers.

‘There’s More to Motor’ will see those already working in the sector sharing their career experiences.

Car Care Plan acquires Verex

Verex Insurance Services and Verex Assistance have been acquired by Car Care Plan after entering into administration on 18 August.

Car Care Plan will take over all services previously provided by Verex.

Polestar registrations soar by 174%

Polestar is the fastest growing car brand in the UK in the first seven months of the year.

Registrations have soared by 174% compared to 2022, with more than 20,000 Polestar 2 models now on UK roads.

GM to introduce V2H charging tech to EVs

General Motors has announced it will introduce vehicle-to-home (V2H) charging technology to electric vehicles by 2026.

The 2024 Chevrolet Silverado EV RST will be the first model to receive the technology, followed by the 2024 GMC Sierra EV Denali, 2024 Chevrolet Blazer EV, 2024 Chevrolet Equinox EV, 2024 Cadillac LYRIQ and the Cadillac ESCALADE IQ.

Entries open for Self-driving Industry Awards

Entries for the inaugural Self-driving Industry Awards are now open.

Presented by Cars of the Future, the awards recognise excellence in the following categories: Hardware, Software, V2X, Design, Aftermarket, Insurance, Legal, Research, Testing, and Trust.

FMG to cut ribbon on new site

FMG Repair Services has announced it will open a new 24,000 sqft flagship repair centre in Hoddesdon, Hertfordshire.

The company’s 65^th UK site will open next month and take the group’s annual repair capacity to beyond 100,000 vehicles.

Father and son announce fourth Fix Auto UK site

Fix Auto UK franchisees Stephen and Sam Smith will expand operations with their fourth site.

Fix Auto South Leeds, a new 10,000 sqft repair centre, is expected to be operational by the middle of next month, joining the father and son’s existing sites Fix Auto Leeds North, Fix Auto Keighley and Fix Auto Bradford South.

People

Lee Berrell has been named Head of Product, Performance and Motrio at Renault Group.

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Father and son announce fourth Fix Auto UK site

25 August 2023

Bodyshop, People, Supplier, Vehicle Repair, vehicle sales and Words

Fix Auto UK franchisees Stephen and Sam Smith will expand operations with their fourth site.

Sam said, “Our new site will echo our Leeds North operation with an open plan bodyshop, plenty of car parking and easy access which will enable us to operate a far greater work-flow processes. It is also close to the M1 with easy and fluid access in and out of the site.

“It is yet another major investment for the business but one we feel is necessary to maintain the high level of service to our customers. When fully operational I believe our productivity will improve by more than 100% over our former site.”

Ian Pugh, Managing Director for Fix Auto UK, addd: “This is yet another exciting development for Stephen and Sam and for the network. They became the first franchise partners to design and build a bespoke site and have really benefitted from its seamless productivity. They’re striving to build a portfolio of high-performing bodyshops which has to be congratulated.”

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Car Care Plan acquires Verex

25 August 2023

Insurance, People, Supplier and Words

Verex Insurance Services and Verex Assistance have been acquired by Car Care Plan after entering into administration on 18 August.

Car Care Plan, which has been providing motor insurance for more than 40 years and guarantees repairs with approved parts and qualified technicians, will take over all services previously provided by Verex.

The company said, “We are delighted with the acquisition of the capabilities of Verex and we welcome Verex’s many talented employees to the Car Care Plan team. Any policies purchased via Verex is still valid and will continue to be covered as normal.”

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Copart celebrates Ecologi milestone

25 August 2023

Bodyshop, Environment, People, Supplier, Vehicle Repair and Words

Copart has underscored its Plan-Net-Zero commitment by planting more than 1,000 trees as part of the Ecologi platform.

The trees have been planted in the UK, Kenya, Madagascar, Mozambique, Tanzania, Senegal, and Ethiopia.

Meanwhile, Copart has supported the prevention of six tonnes of CO2 emissions from being emitted through donating to two verified carbon avoidance projects – Solar PV electricity generation in Indonesia, and Protection of the Matavén forest in eastern Colombia.

Jane Pocock, CEO of Copart UK & Ireland, said: “Copart has always been committed to environmental sustainability and we’ve played a critical role in the automotive circular economy since our inception in 1982, enabling the recycling and reuse of vehicles and automotive parts, while facilitating access to transportation around the world.

As a global leader in our field, our customers, partners, and stakeholders quite rightly expect us to continue leading by example, so we continuously review every aspect of our operations to identify more ways in which we can be a more sustainable business. Investing into Ecologi is yet another way we can make a tangible difference to the environment alongside our other Plan-Net-Zero initiatives.”

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What an EV future might look like

21 August 2023

Bodyshop, Environment, Finance, Mobility, People, Supplier, Technology, Vehicle Repair and Words

Adam Thurman, Managing Director, EV Bodyshops, and James Allenby, Managing Director, The Novo Group, took part in a session, What an EV future looks like, at ARC360’s specialist EV event, EV-olution, at the Manufacturing Technology Centre, Coventry.

They explained how their businesses had been established specifically for the EV market and the growth they have achieved in recent years shows that it is possible to manage EVs without compromising on customer service or profits.

Adam said, “EV Bodyshops opened two years ago as a dedicated EV repairer in north London. We don’t have EV bays, we are an EV workshop with trained technicians and strict processes. We have WiFi around the whole building to enable software updates and everyone in the business is a first aider because safety has to come first.”

Meanwhile, to protect the customer journey, if and when the vehicle goes to one of its dealer partners, EV Bodyshops has service level agreements in place to ensure that work begins within 24 hours.

Adam said, “We want to control the customer journey. We can do that when the car is in our workshop, but often you’ll find that once it goes to the dealership it disappears for a week or two. So we have SLAs in place to ensure that doesn’t happen. It’s just about doing things a little differently.”

Growth

Meanwhile, The Novo Group was established in 2015 as the UK’s only accident manager focused solely on EVs. It has since expanded its services and now offers motor insurance, claims management and repair services, while also operating its own fleet some 200 vehicles.

James said, “The industry is still quite negative towards EVs – insurers think they’ll catch fire and are expensive to repair. But when you’re working with them on a day-to-day basis you realise that a lot of the costs and inefficiencies are not down to the car or a lack of repairers, but with insurers themselves. We’ve been using a one-size-fits-all claims model for 30 years and it doesn’t work anymore.

“I think EVs represent a fantastic opportunity to make a sizeable change within the industry, and we know it can work because we’ve been through the pain points and have solutions, we’ve dispelled a lot of the myths and have the data to back it up, but we need to collaborate more. We’re still quite siloed.”

Batteries

Joining them in the session via video link was Raul Yustesepulveda, Global Account Manager – Battery Recycling, BASF.

He explained that a sustainable EV future will depend on battery production, and how BASF is developing its closed loop vision in battery supply and recycling.

Raul said, “BASF has a tradition of creativity and innovation towards the challenges society is facing. The biggest challenge we have in front of us now is sustainable e-mobility. BASF wants to be part of the solution so we have created a business, BASF Battery Recycling, to power a net zero future for e-mobility.”

He explained that end-of-life battery and cell recycling not only secures a sustainable supply of raw materials but also means BASF exceeds regulations such as the EU Battery Regulation, which will come into force in 2025 and stipulates that all automotive batteries need to be collected and treated.

Already established in Asia and America, BASF Battery Recycling is quickly expanding capacity in Europe and by 2030 Raul expects there to be 50 production factories on the continent able to handle and recycle a million tonnes of battery waste.

He concluded, “Battery recycling is crucial to the future and we are able to offer this service to our customers now.”

EV-olution was held with the support of sponsors Thatcham Research and Control€xpert, as well as Corporate Partners and Partners.

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Fix Auto UK acquires Fix Auto Cheltenham

18 August 2023

Bodyshop, People, Supplier, Vehicle Repair and Words

Fix Auto UK has taken over as the majority shareholder in Fix Auto Cheltenham.

The network has bought the shares from businessman Andrew Emery, while fellow director Kieran Humphries will retain his shares and position as Operations Director.

This is the second repair centre established within the Fix Auto UK network that Fix Auto UK has invested in, having taken a majority share in Fix Auto Goole in August 2018, and adds to its nine wholly owned sites, Fix Auto Daventry, Fix Auto Colwyn Bay, Fix Auto Barnsley, Fix Auto Crawley, Fix Auto Paignton, Fix Auto Liverpool South, Fix Auto Castleford, Fix Auto Newport and Fix Auto Henley-on-Thames.

Ian Pugh, Managing Director for Fix Auto UK, said: “Andrew approached us several months ago with a proposition to buy his shares in order to continue to maintain the growth and development of the business and we are delighted to be in a position to do so. Having Kieran, who is so passionate about the industry and the business, on board is a major boost.”

Andrew said: “I’ve thoroughly enjoyed my time and extremely proud of our achievements. Taking the business to where it is today has been a privilege but, in truth, I have other business interests to concentrate on. The repair centre is in an extremely good place and now is the time to step back. With Kieran at the helm and with Fix Auto UK in support, the business could not be in better hands going forward.”

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ARC360 News – Friday 18 August 2023

18 August 2023

Bodyshop, Environment, Finance, Mobility, People, Salvage, Supplier, Technology, Training, Vehicle Repair, vehicle sales and Words

EVs and the insurer perspective

More than nine out of 10 attendees at ARC360’s specialist EV event, EV-olution, predicted a ‘noticeable’ or ‘significant’ increase in electric vehicle claims in the next two years.

However, most do not foresee EVs becoming the majority of their claims/work mix for some time yet.

It is exactly this variable volume and unknowable timeline that has left many businesses in a state of uncertainty – committing to EVs is costly and for many there is no guarantee of a swift return on an investment.

NBRA announces Rowley as director

The National Body Repair Association has announced that Martyn Rowley has been appointed as new Director.

He takes over from Chris Weeks, who has become Managing Director of the Evolution Repair Group.

e2e introduces daily reports

e2e has partnered with Incited to transform the way insurers can interrogate and apply total loss data to inform business decision making.

It has innovated its management information and reporting function to ensure vehicle loss data is updated every 24 hours.

Copart opens new Staffordshire site

Copart UK is now operating from a new 10-acre site in Staffordshire.

The new facility will provide the company with storage for an additional 7,000 vehicles per annum in Hixon, boosting vehicle storage capacity in the West Midlands by 15%.

EVs drive used car revival

Surging sales of electric vehicles powered a 4.1% rise in the UK’s used car market in the second quarter of the year.

According to the Society of Motor Manufacturers and Traders, 1,832,267 units changed hands between April and June, with used electric vehicle sales soaring by 81.8% to 30,645 units.

Copart secures IMI accreditation

Copart UK has become an IMI-approved EV training provider. It is now able to deliver IMI TechSafe electric and hybrid vehicle training across its nationwide Operation Centres.

Copart will initially focus on Level 2 and Level 3 training.

Fix Auto UK expands Northern Ireland presence

Fix Auto UK has doubled the number of its repair centres in Northern Ireland with the announcement that Crash Repair Saintfield will now operate as Fix Auto Saintfield.

The 6,000 sqft repair centre includes two spraybooths and six workbays and repairs up to 20 vehicles a week.

Nationwide Vehicle Recovery Assistance extends WHU partnership

Nationwide Vehicle Recovery Assistance has extended its vehicle collision recovery and storage management partnership with West Ham United.

The relationship goes back eight years, with Nationwide Vehicle Recovery Assistance becoming an official Club Partner last year.

Thatcham Research joins 3D printing task force

Thatcham Research has joined the 3D Printing Task Force for the Automotive Collision Repair Industry.

The task force brings together experts in 3D printing and automotive to support collaboration, idea-sharing, and the development of safe and regulated practices.

IMI welcomes Electric Vehicles inquiry

The IMI has welcomed the news that the government is launching an inquiry into the challenges of EV adoption.

It has urged the enquiry to focus on incentives, price and availability, charging infrastructure and end-of-life disposal.

Understanding BS10125

The BSI has produced a podcast explaining the vehicle repair standard, BS10125.

Matthew Chiles and Cindy Parokkil highlight the 10 things businesses need to know about the industry standard.

Fix Auto UK acquires Fix Auto Cheltenham

Fix Auto UK has taken over as the majority shareholder in Fix Auto Cheltenham.

The network has bought the shares from businessman Andrew Emery, while fellow director Kieran Humphries will retain his shares and position as Operations Director.

IMI CEO inducted into Hall of Fame

IMI CEO Steve Nash has been welcomed into The Motoring Hall of Fame in recognition of his work for the automotive industry.

He said, “I am committed to helping to improve standards in our industry and the service we provide to motorists and will continue to champion the importance of professionally competent technicians to support the evolution of the motor industry and the growth of the sector, whatever challenges may lie ahead.”

BMW trials hydrogen vehicles

BMW is piloting a fleet of nearly 100 hydrogen vehicles. The BMW iX5 offers a range of 313 miles, with the 700-bar tanks able to be filled up in three to four minutes.

Thatcham Research gears up for industry rallies

Thatcham Research is restoring a Mazda MX5 ahead of the AutoRaise and Bangers4Ben rallies, which start on 7 September and 7 October respectively.

The Mazda was donated by Copart UK.

Vehicle recalls added to MOTs

The Drivers and Vehicle Standards Agency (DVSA) has announced that vehicle recalls will now appear on MOT test certificates to enhance road safety.

AI cameras catch 297 drivers in three days in Cornwall

A new artificial intelligence (AI) camera caught almost 300 drivers breaking the law in its first three days of operation.

The camera, installed on the A30 in Cornwall, caught motorists using their mobile phones or not wearing seatbelts.

New webinar to provide unique AI insight

ARC Support Services will host a webinar at 7pm on Wednesday, 21 August examining the software available that can help individuals and businesses achieve better outcomes.

Healey heading to golf final

Fix Auto Birmingham East owner Ben Healey along with Dave Underwood of Turner Aviation, Clayton Redhead of Dunlop Aircraft Tyres, and Anthony Cunnington of Swift Abrasives secured their place at the final of the Ezi Methods Golf Challenge after topping the annual Fix Auto UK golf competition at The Belfry.

People

Nikolay Boychev has been named Senior Body Repair Network Compliance Manager at Tesla.

OUTSORC has appointed Mark Shaw as Global Product Manager.

Ash Holmes has been appointed as Senior Research Engineer at Thatcham Research.

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EVs and the insurer perspective

18 August 2023

Environment, Insurance, Mobility, People, Supplier and Words

More than nine out of 10 attendees at ARC360’s specialist EV event, EV-olution, predicted a ‘noticeable’ or ‘significant’ increase in electric vehicle claims in the next two years.

Only eight per cent expected the rise to be minimal.

However, most do not foresee EVs becoming the majority of their claims/work mix for some time yet, with 32% saying it would take another six to nine years and 28% saying nine to 12 years. A further eight per cent did not think it would happen for another 12-15 years with just one per cent expecting EVs to overtake ICE vehicles in under three years.

Challenge

For insurers, this poses a significant challenge in terms of both underwriting and repair capacity.

LV= and Direct Line Group have taken slightly different approaches to these challenges, but in each case the focus is on close collaboration with repairers.

Speaking during a session entitled, EVs and the insurer perspective, Chris Payne, Head of Networks & Engineering, LV= Insurance, said, “We’ve been quite aggressive in the electric vehicle market over recent years and have quite a chunk of the marketshare. We have our own EV policy proposition which is going well.

“EV claims volumes are quite low for us, but we need to make sure we’ve got the capability ready for the future. We have about 100 approved repairers nationally and we also have 37 sole sites across our partners. They are not owned by LV=, but they are 100% dedicated to LV=.

“We have minimum standards across all our sites because regardless of volumes, all repairers need to be EV ready. We understand that is a challenge, but we need repairers, they’re fundamental to our business, so we give us much investment support to our repairers as possible to make sure they have the right skills and training and tooling and equipment.

“It is a collaborative approach. We talk to them to understand their challenges and help them overcome them as quickly as we can, and for us it’s a great way to test and learn new and better ways of working.”

Own network

DLG’s model is slightly different. It operates its own bodyshop network and although volumes are still small invests heavily in its repairers to ensure they are EV-ready. This means continuous investment in tooling and training.

Maria Loukadaki, Motor Repair Specialist, Future Technology Specialist, Direct Line Group explained, “We think it is easier to keep EV repairs in our network. We can control the costs and it gives our underwriting team valuable data. We can also control the quality of the job by making sure our people are trained and they are following the methods. It is a big investment to remain fit for the future, but even if you just have one EV on site the process needs to be there.”

However, both Chris and Maria agreed that EVs do present challenges. New models from China are entering the market and not all come with established repair methods – Chris called for greater regulation around this – while their sustainability credentials will remain in question until batteries are more easily repaired or recycled.

Maria said, “Manufacturers want us to replace rather than repair, but how long can we keep throwing good parts away and remain sustainable? They need to consider repairability in design and talk to the industry more. We are not their competitors. We want to insure and repair their vehicles so they need to talk to us more.”

Chris agreed, “The biggest step-change will come when we start repairing batteries instead of writing them off. In 10 years’ time we need to be repairing batteries and battery cells. But we need manufacturer support to get there. The common denominator to all of us is customer retention – manufacturers and insurers both want to retain customers but if cars are not easy to repair we’re going to price that vehicle out of the market. Customers won’t buy them and manufacturers won’t sell them.”

Future

Going forward, more change is coming. It is unlikely that EVs will be the majority powertrain in the UK car parc by 2030 despite government intentions, but they are not the only change impacting the sector.

“The challenge doesn’t stop with EVs, it starts with EVs,” warned Maria. “At DLG, our vision is to make sure the customers remain our focus. We need to make sure we can repair their vehicles no matter what technologies they have in them, and that our products are relevant to them.”

EV-olution was held at the Manufacturing Technology Centre, Coventry with the support of sponsors Thatcham Research and Control€xpert, as well as Corporate Partners and Partners.

ARC360’s specialist EV-olution event was sponsored by Thatcham Research and ControlExpert, along with ARC360 Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, and Solera Audatex, and Partners: Gemini Accident Repair Centres, Repairify, and Prasco UK.

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Nationwide Vehicle Recovery Assistance extends WHU partnership

18 August 2023

Bodyshop, People, Supplier, Vehicle Repair and Words

Nationwide Vehicle Recovery Assistance has extended its vehicle collision recovery and storage management partnership with West Ham United.

The relationship goes back eight years, with Nationwide Vehicle Recovery Assistance becoming an official Club Partner last year.

Mick Jennings, Managing Director at Nationwide Vehicle Recovery Assistance, said, “We are delighted to extend our partnership with West Ham United. The Club provides a fantastic platform for us to promote our services, and we are excited to support their Premier League and UEFA Europa League campaigns this season.”

West Ham United Chief Commercial Officer Nathan Thompson added, “We are delighted with the continued support that Nationwide Vehicle Recovery Assistance has demonstrated to the club through the extension of our partnership. Their growing involvement with West Ham United is a testament to the fantastic relationship we’ve developed over the years, and we are excited to continue our journey together.”

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Fix Auto UK expands Northern Ireland network

18 August 2023

Bodyshop, People, Salvage, Supplier, Vehicle Repair and Words

Fix Auto UK has doubled the number of its repair centres in Northern Ireland with the announcement that Crash Repair Saintfield will now operate as Fix Auto Saintfield.

The news comes 18 months after the network made its first appointment in the region with the appointment of Fix Auto Lagan Side.

Situated seven miles outside Belfast and established by panel technician Maurice Connor in 2013, the business encompasses a 6,000 sqft repair centre complete with two spraybooths and six workbays. It employs seven people and repairs up to 20 vehicles a week.

Maurice said, “Repairing vehicles to the highest standards is a given for us, but we truly believe the business has so much more potential, being part of Fix Auto UK will help us achieve our ambitions to further grow and develop. The advice and guidance I’ve already received has been instantly invaluable to further improve our productivity.”

Ian Pugh, Managing Director of Fix Auto UK, said: “Maurice and Jenna join the network brimming with the attributes we look for, ambition and desire to develop. They’ve instantly embraced our branding and business support we’ve been able to provide and the signs are instantly showing that Saintfield will be another exciting addition to the network.”