Mobile servicing could ease EV workload

Fleet Assist believes that EVs could impact the aftermarket with many repairers turning to mobile services, particularly when it comes to EVs.

The company now has more than 400 mobile units on its network, ensuring it’s able to deliver a nationwide service. It says many of these are EV-ready and its findings suggest that servicing an EV is actually cheaper and quicker than ICE equivalents because of fewer parts and less wear on tyres and brakes.

Vincent said, “It’s important for all leasing and rental fleets to be aware of the challenges faced by garages and some of the new initiatives likely to be forthcoming that will ensure both industries continue to work in harmony. Potentially in the longer term, EVs will cause excess capacity within the UK garage network with more companies chasing less work so it is not simply a case of putting up labour rates. If they do, they risk overpricing themselves and reducing their workshop volumes.

“We maintain that both garages and OEMs should consider adopting a smart approach to meeting customer driver expectations that require a focus on service delivery. The landscape forming where garages look to increase fees to address a shortfall in aftersales revenues risk being left behind in the longer term.” 

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Sensors critical to self-driving but pose challenges

Euro NCAP’s European New Car Assessment Programme, which has been updated this year to reflect technological developments, particularly around RADAR and LiDAR, suggests that the industry is still some way from full autonomy being introduced safely.

The new testing programme found that sensors can significantly reduce the likelihood of collisions, but was still some way short of enabling full self-driving cars.

Tom Leggett, Vehicle Technology Specialist, at Thatcham Research, said, “One of the most challenging aspects of collision avoidance is detecting and responding to rapidly approaching motorcycles. Motorcycles often have a small visual profile and can be difficult to identify, especially in complex traffic situations. Vehicles fitted with technology such as LiDAR significantly improve motorcycles’ potential detection and tracking, leading to enhanced safety for both motorcycle riders and other road users.”

The first car tested under the new 2023 Euro NCAP Active Safety scenarios was the NIO EL7, which performed well across most testing environments.

Tom said, “The car demonstrated its LiDAR-based technology has high-fidelity performance in avoiding ever-increasing complex crash types. However, the Car-to-Car Crossing at higher speeds and Car-to-Motorcycle Crossing proved too challenging for the active safety systems to achieve the highest grade.”

While the most advanced LiDAR systems now have the capability to detect lane markings, read road signs, and even identify road hazards like potholes, they comes with challenges.

Tom said, “An autonomous vehicle would need to have an extremely accurate and real-time picture of the world around it in order to piece together decision-making and action processes close to the level of complexity that a human can manage. This is especially true in urban environments, where the vehicle encounters a variety of vehicles and vulnerable road users moving in many different directions and speeds in real-time. The current technology is some way off being able to do that at the high fidelity needed for it to be consistently safe.

“Furthermore, the number of qualified personnel available to service this equipment isn’t appropriate for the technology to become rapidly widespread.”

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Thatcham Research expands EV training portfolio

Thatcham Research has enhanced its EV training solutions with EV Safe, which has been designed to protect key workers who interact with High Voltage (HV) vehicles.

The two-day in-person course will deliver the skills and knowledge to safely shut down and reinstate HV vehicles.

This includes understanding if an EV is still live, how to identify the different types of EVs, and the different handling requirements for each.

It addresses potentially dangerous scenarios encountered by first responders as well as Border Force and Police who need to be aware of safe handling considerations while searching EVs.

Dean Lander, Head of Repair Sector Services, Thatcham Research, said, “As EVs become increasingly present on UK roads, with significant buy-in from public sector organisations, it’s more important than ever for businesses to ensure the safety of their staff.

“With this in mind, I am pleased to announce the launch of our EV Safe training, the latest addition to our suite of EV training programmes.

“Course content is sourced directly from our research facility and the insights that come from our state-of-the-art vehicle-led research. It is essential that our vital public sector and emergency services key workers complete this course to equip themselves with the knowledge to protect themselves and the public when interacting with EVs.

“As electrification technology continues to be embraced on our roads, we must ensure that steps are taken now to properly equip staff across the UK with the knowledge to keep them safe when interacting with these vehicles.”

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ARC360 News – Friday 25 April 2025

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LKQ Europe announces Mobivia partnership

LKQ Europe has entered into a strategic partnership Mobivia, Europe’s largest independent provider of automotive maintenance and repair services.

The partnership will see LKQ Europe provide parts to Mobivia sites throughout Germany.

Varun Laroyia, Chief Executive Officer of LKQ Europe, said, “This strategic partnership leverages the respective strengths of Mobivia and LKQ to provide a differentiated solution that is unrivalled in the marketplace. We share a common spirit: delivering the best-in-class services to our customers and providing sustainable and affordable mobility.”

Fabien Derville, Chairman of the Board at Mobivia, said, “We are delighted to partner with LKQ Europe and benefit from their state-of-the-art distribution network across Germany. Both companies are leaders in the European automotive aftermarket, and thanks to this collaboration we will achieve significant efficiencies, which will further enhance the service levels to our customers.”

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Repairify extends remote support services

Repairify has unveiled a new end-to-end software support programme that enables its IMI-trained technicians to remotely access the asTech tools repairers are using in the workshop.

This enables the Repairify technicians to remotely view tasks and either provide support through a helpdesk facility or send the job to its remote services team.

Philip Peace, Managing Director, Repairify, said, “We are constantly reviewing how we can improve the speed of our technology and the customer experience. By further developing our fully integrated end-to-end technical solution, we can support clients to overcome technical issues as well as improve our job completion times.”

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ARC360 News – Friday 7 July 2023

EV market realigning after price collapse

The crash in value of electric vehicles has been startling but it will not continue as the perfect storm that saw prices plummet by as much as 40% begins to pass.

This is according to Derren Martin, Director of Valuations at cap hpi, who said the rare circumstances that converged to disrupt the EV market are now easing.

He was speaking during ARC360’s specialist EV event, EV-olution; Gaining Ground Together, which was held at the Manufacturing Technology Centre, Coventry this week.

Steer Group acquires Apollo and Balgores

Steer Automotive Group has accelerated its growth plans by acquiring the combined businesses of Apollo Motor Group and Balgores Motors.

The two businesses total 32 repair locations, £90m turnover and 700 staff.

Apprenticeship Central launches new engagement service

Apprenticeship Central, the apprentice recruitment and retention specialist serving the automotive aftermarket, has launched ENSURE, a unique safeguarding service for businesses who employ apprentices.

A Wiser approach to training

In the latest ILC podcast, Crescens George, CEO of Wiser Academy, shares his passion for training and development and discusses how best to recognise and nurture talent.

Steering the future with more jobs

Steer Automotive Group has been recognised for creating jobs in the automotive sector by being included in the 2023 E2E Job Creation 100 Track.

New car market up by a quarter

The new car market surged by more than a quarter in June, making it the 11th straight month of growth.

According to the Society of Motor Manufacturers and Traders, 177,266 vehicles were registered in the month, meaning almost a million (949,720) new cars joined UK roads in the first six months of 2023, with total registrations up 18.4%

Thatcham Research calls for EV collaboration

Repairs of electric vehicles are about 25% more expensive than ICE equivalents and take 14% longer.

This is according to a report, The Impact of BEV Adoption on the Repair and Insurance Sectors, produced by Thatcham Research and funded by Innovate UK.

Gemini ARC celebrates apprentice success

Gemini ARC has recognised the successes of its rising stars at the company’s third annual apprenticeship awards held at the Manufacturing Technology Centre near Coventry.

The repair group has a proud history of supporting apprentices and has recently celebrated becoming an IMI Approved Centre.

Top award for Kinnell

Michael Kinnell, Manager at Stewart Roden Motors Bodyshop, has been named Stellantis Audatex Estimator of the Year, Northern Region.

Brand approval for Fix Auto Leicester

Fix Auto Leicester has announced it has become an approved Toyota and Lexus repairer.

Winn winning with exceptional growth

North East-based Winn Group is planning to grow its workforce from 500 to 700 in the next 12-18 months.

The company offers integrated accident management services and has seen turnover increase by 139% in a year.

Gemini achieves IMI Approved Centre Status

Gemini has secured ‘Approved Centre’ status from the IMI, paving the way for the repair group to create its own training development, qualifications and CPD programmes.

This follows several months of collaboration to ensure Gemini’s training standards meet IMI-approved levels.

The IMI renews British Motor Show partnership

The Institute of the Motor Industry (IMI) has renewed its partnership with the British Motor Show.

It will sponsor an all-new Tech Hub at the 2023 show, which will feature replica service bays to showcase new repair technologies and promote careers within the industry.

Ford ends production of top-selling model

Ford is ending production of its top-selling Fiesta model, with its place on the factory line taken by the new electric Explorer SUV. This is part of Ford’s $2bn transition to an all-electric future.

CMA says competition failing among fuel providers

The Competition and Markets Authority has said ‘something needs to change swiftly’ to restore fuel price competition in the market.

In a new report, it says the industry needs ‘to be held to account’ after retailers rose prices sharply but were slow to reduce them again.

People

Executive director of the National Body Repair Association (NBRA) Chris Weeks will replace Anthony Heard as managing director of Braintree Motor Group (BMG).

Nikki Nagra has joined the claims and cash collection operations team at Edam Group

Andy Gratton has been promoted to Managing Director at Ring Automotive,

Allianz UK has appointed Benjamin Turner as Chief Information Officer.

Volkswagen Commercial Vehicles has appointed Tom Macintyre as Head of Direct Sales in the UK.

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Gemini ARC celebrates apprentice success

Gemini ARC has recognised the successes of its rising stars at the company’s third annual apprenticeship awards held at the Manufacturing Technology Centre near Coventry.

The repair group has a proud history of supporting apprentices and has recently celebrated becoming an IMI Approved Centre.

Dave Sargeant, Managing Director for Gemini, said, “This is our third apprenticeship awards event, and what a celebration it was. The event celebrated our apprentices and the best newcomers to the accident repair industry. For the past six years, we have worked with over 100 apprentices to develop them, provide skills, and provide people with careers as well as the opportunity to further advance their skills with Gemini. A huge congratulations to all winners.”

The full list of winners is:

  • The ‘Emtec’ Award – Dwayne Harris (Caldicot)
  • Bright Beginner – Peter Minns (Spalding)
  • Most improved Multiskills Apprentice – Thomas Kay (Wakefield)
  • Most improved VDA Apprentice – Jacob Ray (Pensnett)
  • Best Mentor in MET – Daniel Kitching (Dudley)
  • Best Mentor in Paint – James Locke (Macclesfield)
  • Best Mentor in Panel – Jack Gittus (Telford)
  • Best Mentor in VDA – Jason Hesson (Telford)
  • Best in Paint – Lauren Noyce (Yeovil)
  • Best in Panel – Dwayne Harris (Caldicot)
  • Best VDA – Daniel Ward (Notts)
  • Star Apprentice – Gemma Bright (Redditch)
  • Going the Extra Mile Award – Durham Sewell (Wakefield)
  • The Mike Watts Apprentice of the Year Award – Cahal Robertson (Taunton).

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ARC360 News – Friday 25 April 2025

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EV market realigning after price collapse 

The crash in value of electric vehicles has been startling but it will not continue as the perfect storm that saw prices plummet by as much as 40% begins to pass. 

This is according to Derren Martin, Director of Valuations at cap hpi, who said the rare circumstances that converged to disrupt the EV market are now easing. 

He was speaking during ARC360’s specialist EV event, EV-olution; Gaining Ground Together, which was held at the Manufacturing Technology Centre, Coventry this week. 

Opening the day with a session entitled, Vehicle Market Intelligence, Derren provided an overview of the market in recent years, revealing the substantial impact of Covid-19 on both sales and values, but said that trading conditions were finally beginning to settle again now and EV momentum should pick up again as we move towards 2030. 

Volumes up 

Data revealed that just 36,444 EVs were sold in the UK in 2019, but this figure rose to 266,896 in 2022, representing a seven-fold increase in four years. There are now nearly 800,000 pure EVs on UK roads, but that figure will inflate to more than 2.5 million by 2026, which equates to a seven per cent share of the vehicle car parc. 

Driving this, apart from environmental regulations and increased consumer choice, is the fall in prices of EVs. While they were up to £10,000 more expensive than ICE equivalents, some models are now about £5,000 cheaper, with average values collapsing by 37% in the last eight months alone. 

Values down 

Derren said, “They’ve gone absolutely through the floor. Supply increased, electricity prices went up and petrol prices went down. It was a perfect storm. I spoke to one dealer group who sold five EVs for a loss of £26,000. We don’t expect to see prices go up again, and if they do it will be slowly.” 

This has had a knock-on effect on the used EV market, with many drivers now reluctant to sell their vehicles and incur a substantial loss. 

However, Derren says the market is realigning and has warned repairers to expect more and more used EVs in their shops, saying that when owners do sell again, the models will be older, with more mileage, and likely to need more repairs and servicing. 

Used cars 

But while the EV market is still volatile, the wider used car market is booming. Sales in the first five months of this year were already 70% of last year’s total volume. This is despite an almost unprecedented spike in values during 2021.  

Derren explained that, typically, values of used cars depreciate three per cent, but Covid-19 turned the market upside down with demand increasing as supply decreased, resulting in a staggering 29% rise in average values.  

This was recorded across all fuel types, and while the price of used EVs has collapsed, used petrol and diesel models have held their values and are expected to remain strong into the future. 

ARC360’s specialist EV-olution event was sponsored by Thatcham Research and ControlExpert, along with ARC360 Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, and Solera Audatex, and Partners: Gemini Accident Repair Centres, Repairify, and Prasco UK.

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Thatcham Research urges cross-industry EV action

Repairs of electric vehicles are about 25% more expensive than ICE equivalents and take 14% longer.

This is according to a report produced by Thatcham Research, which was funded by Innovate UK.

The Impact of BEV Adoption on the Repair and Insurance Sectors report was produced to help the industry manage the influx of EVs, with data from the Society of Motor Manufacturers and Traders revealing that 267,203 of the 1,614,063 cars registered on UK roads in 2022 were new EVs, representing a 40.1% sales increase over 2021.

The report highlighted that no part of the motor insurance claims process is unaffected by EVs, with profound impacts to workflow, repair capacity, training and skills.

Meanwhile, data-driven modelling produced for this report showed that in 2022, 9,400 vehicles on UK roads were involved in an accident which could result in battery damage. This figure is estimated to reach up to 260,000 vehicles annually by 2035.

However, Vehicle Damage Assessors (VDAs) have very few tools or techniques to sufficiently assess battery damage as part of their assessment.

Thatcham Research is now calling for cross-industry plans to address this and other challenges, a sustainable ecosystem to be created for EVs, and additional investment in research to identify technical solutions and practical interventions to support accelerating those solutions.

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ARC360 News – Friday 25 April 2025

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Steer Group acquires Apollo and Balgores

Steer Automotive Group have accelerated their growth plans by acquiring the combined businesses of Apollo Motor Group and Balgores Motors.

The two businesses total 32 repair locations, £90m turnover and 700 staff and their acquisition builds on Steer’s network, extending further into the south of England and increasing Steer’s scale and capacity in the region.

Plans are already in place to continue to the development with a number of new sites planned over the second half of the year.

Apollo Motor Group has 20 sites located across the South East and South West of England. Led by the current management team of Paul Clements, Chris Dore, Bradley Eyles and Mark Fletcher, the business has a strong reputation nationally for the quality of its operations and in particular its focus on its staff and Academy for which they have won numerous awards.

Balgores Motors was founded in 1982 and has grown into 12 sites with a heavy bias towards prestige vehicle manufacturer approvals. Led by Gary Dench, Steve Austin and Andy Pennell, the company has a reputation for the technical quality of its repair operations and the culture of the workforce, many of whom have achieved long service awards.

Richard Steer, Chief Executive, said, “I have known Graham, Tracy and Paul for many years and have watched the successful development of their businesses into the superb operations they are today. We have a clear focus on acquiring strong well-established businesses that support our growth strategy and when the opportunity presented itself we jumped at the chance to add Apollo and Balgores to our operations. I’d like to personally thank Graham, Tracy and Paul for trusting us with the next chapter in the development of their companies. We are very excited about the prospects and look forward to working with the incumbent management teams on the journey ahead.”

Graham and Tracy Eyles said, “We’re very proud of what we’ve built at Apollo and when we decided it was time to let someone else take on the baton it was clear that Richard and the team at Steer were the obvious choice to do that.”

Paul Austin said, “Over the last 40 years Balgores has become synonymous with quality repairs and outstanding customer service but now is the time for Steer Automotive Group to take the business forward. I look forward to seeing the business continue to prosper and thank everyone involved who has supported us in making Balgores what it is today.”

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