Going with the flow

Cash flow has been a growing concern for a number of organisations in the automotive aftermarket, with fluctuating volumes, inflation and the ramifications of Covid-19 all putting a strain on resources.

Accident Credit Group has been established with the specific aim of supporting businesses in the insurance claims industry, with bespoke funding options to suit all circumstances.

Here, we speak to Sales Director Peter Bass about the ACG proposition and what makes ACG it stand out from the crowd.

Can you briefly explain ACG services?

Accident Credit Group is assisting hundreds of bodyshops restructure and rethink how they deal with credit control, invoice recovery and cashflow management, and are currently funding thousands of repairs a month. Escalating costs of parts, courtesy cars and utility bills are increasing the pressure on bodyshop cashflow. Some insurers and work providers do appear to be reaching out and helping their network partners, however, many are not, which can leave the bodyshop in a difficult situation regarding their ability to fund work.

How do you differ from your competitors?

Our experience within the repair sector started 11 years ago when we pioneered credit repair on a large scale. During that time we have gained a tremendous understanding of the sector and in doing so developed some unique financial solutions, such as our 40% advanced funding. Along the way we also pioneered funding repair invoices within 24 hours and paying work providers their repair rebates once the repair has completed – in short, ensuring everyone is paid faster. But we’re not complacent and won’t stop there; our experienced and well-connected management and investment team is constantly looking for new ideas and opportunities to work with the industry. 

What is your latest product offering?

We recently launched our 40% advance funding solution, which allows bodyshops to draw down 40% of the repair value before the repair commences. This provision gives them more financial stability and enables them to take additional capacity from their work providers. The balance of the repair invoice is then paid within 24 hours of repair completion.

Why is ACG invaluable to the market?

When a bodyshop is offered more work or an opportunity to join a work provider’s network, the increase in volume and costs can compromise cashflow.  Where parts are delayed and work can’t commence, even more costs are incurred and credit lines are stretched.

Our unique funding solution not only alleviates the financial pressure but also takes the stress and time out of chasing for payment. 

Once we have paid an invoice to the bodyshop, usually within 24 hours, they can forget any further action, we chase the authorising party for payment.  The bodyshop doesn’t have to do a thing because they have already been paid.

How are you helping to elevate standards in the bodyshop sector?

Accident Credit Group works with many well-known names within the sector. We listen and learn from those partnerships and look to implement services and products that are relevant and add value. We aim to provide a fast and efficient funding solution that allows bodyshop owners to reduce time spent chasing payment and spend more time working on their business, perhaps looking at renegotiating supplier terms and contracts, reviewing the profitability of their work providers, improving staff training and development and being more selective on which partners they want to work with. 

Can you give us an insight in the growth expectations for ACG?

We are constantly looking at ways to make dealing with Accident Credit Group easier and faster. Our understanding of the sector combined with our partner relationships will enable us to develop new industry-centric products and services.

We have seen a sharp increase in demand for our services over the past few months, no doubt fueled by the constantly changing world we live in. We fully expect this to continue. Slicker processes, new products, collaborating more closely with our partners to understand what they want and how we can help will all fuel our ambitious growth plans.

ACG will be exhibiting at the Motor Claims Showcase Event on 29 June at the CBS Arena Coventry, click here to find out more.

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Vella Group expands with 10th site

The Vella Group has cut the ribbon on its 10th bodyshop, a 14,000sqft site in Bradford.

Vella Group Bradford, which also becomes the group’s third LV=General Insurance sole supply site, will be managed by Andy Pearson, who joins the group with a team of 12 technicians and three office staff.

Marc Holding, Vella Group Managing Director, said, “Bradford represents a new region for us, and we are really excited to be expanding our footprint and welcoming new colleagues into the team.

“Investing in new sites is a core part of our growth strategy. This is the third new-build bodyshop that we have opened in the last two years, and we are pleased to be able to offer high quality, additional capacity to our customers. We are working on further expansion and will be opening more new sites during the course of the year.”

Michael Golding, LV= General Insurance Network Manager, said, “We are delighted to welcome The Vella Group Bradford onto the LV= General Insurance Sole Supply network. This becomes the 27th Sole Site in the LV= Network, and further cements our excellent partnership with The Vella Group. The site is another high-calibre, future-ready operation that will undoubtedly provide first-class service to LV= customers in the Bradford area.”

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Psychometrics in building teams

Article supplied by Talent Connect Group

Psychometric assessments can provide an insight into what goes on under the exterior of a person, providing insights into intelligence, skills and personality.

These insights can help inform people-based decisions such as candidate selection, individual development, succession planning and promotions.

Process

Recruitment, in any sector follows a process of CV submission, interview, technical assessment and decision, with many of the decisions through this process being based on a gut feelby the employer.

This works well but if we look at each part of the recruitment process, psychometric assessments can truly support each stage, going much deeper that what is comprised within a CV.

For example, a CV might reveal a candidate has changed jobs frequently, but it won’t explain why. Perhaps the candidate hasn’t found the right company, ethos, personality, or the job was not as advertised. Having both a CV and a psychometric assessment will show both a candidate’s work history but also a view of their capability, aptitude for the job, personality fit within the organisation and workplace behaviour.

Interview

It can also support the interview process. When meeting a candidate for the first time, do we see someone who will work well with the team and external clients, be an immediate and future asset to the business, or just the solution to an immediate problem?

A psychometric assessment will have provided the employer with these, while providing advice about how interviewers should adapt their approach when interviewing, such as interpersonal and emotional style, motivation, ability and culture fit, along with questions relating to their results. This provides the interviewer with competency-based questions that allow for a consistent and scientific approach rather than just an instinctive interview.

The decision

Let’s be honest, the decision can still be based on that ‘gut feel’, but with your experience and the added results and personality insights provided by the psychometric assessment, this important decision is now based on judgement and good data.

On-Boarding is also a key part of recruitment and the assessment provides suggestions on how to motivate and engage the candidate as they take up their new role.

Talent Connect Group believes that candidate management and experience are integral to every modern business and should be used throughout an employee’s lifecycle. Using psychometric assessments to measure suitable candidates and glean additional detail to develop that individual in their role is essential in today’s candidate-driven market.

Having worked with an accident repair group to develop a specific vehicle technician assessment, we have seen how these personality and preferred behavioural assessments improve a client’s recruitment process and employee retention levels. The assessment for the repairer was based on the company’s values and the role of the technician, and provided a deeper insight into candidates, looking at team strengths, how to best onboard the candidate and importantly how to interview that candidate.

Working with the client we assessed a number of technicians providing the client with a normative group on which to create a psychometric assessment for the recruitment of their technicians.

People

People are the lifeblood of any business and recruitment needs to be prioritised, structured, and planned. A business does not think twice about investing in infrastructure, spraybooths and buildings but paying for recruitment seems to be a taboo and with additional costs of psychometric assessments, it’s easy to see why company’s baulk at the expense.

Great recruitment, incorporating psychometric assessments, providing deep insights into a person’s profile, can improve a time-consuming recruitment process, reduce painful and expensive mis-hires and improve staff retention leading to reduced recruitment costs for your business.

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Audatex announces School of Thought collaboration

Solera Audatex has become an official corporate partner of School of Thought, which was founded to promote the industry to school leavers and address the skills crisis within the sector.

Neil Garrett, UK Sales Director for Solera Audatex, said, “We are starting this year as we mean to go on at Audatex, looking for ways we can support our industry to bring in and inspire the next generation. School of Thought are leading the way and I am delighted to be working with them to show the next generation just how exciting our industry can be.”

Garrett, who will also become a School of Thought ambassador, further explained that as part of the collaboration Audatex will showcase its groundbreaking AI solution to highlight the technology within the sector and the varied career paths available to new entrants.

Dave Reece, School of Thought Co-founder, added, “We have been tirelessly working on School of Thought since early 2019 and have connected the automotive industry to education reaching over 60,000 young people at hundreds of events with our ambassadors.”

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ARC360 announces ‘riveting’ experience at showcase event

The inaugural ARC360/ILC Motor Claims Showcase Event has secured another big win with the announcement that GYS will unveil what it claims to be a breakthrough in riveting safety.

By introducing two new industry-first functions, the GYPress Connected Riveting system elevates safety in the workshop to the next level.

The first new function is digital traceability, which is based on a concept already established in spot welding and enables the riveting pressure to be recorded as well as the pre-set parameters.

Meanwhile, embedded connectivity improves the speed and accuracy of setting, as GYPress automatically applies the correct pressure when the manufacturer and rivet type is entered.

Neil Pulsford, Managing Director of GYS UK, said, “The dual objectives we seek are to enhance repair safety and deliver efficiencies to the bodyshop, whether it be through speed of use or whole life cost of ownership. The GYSPress achieves both of these objectives.”

Mark Hadaway, ILC Managing Director, said, “We’re delighted to welcome GYS to what is sure to be a fantastic event. Innovation is a bedrock of what we at ILC strive to achieve, and GYS, with this product and its wider portfolio, aligns perfectly with that philosophy.”

The GYS news follows the announcement that Tesla’s Business Operations Manager – EMEA Body Repair, Craig Plant has been confirmed on the speaker line-up. He will join a panel comprising Neil Bayton, Head of Partnerships – UK, Trustpilot; Gill Nowell, Head of Electric Vehicles, LV= General Insurance & ElectriX; Natalie Spurrier, Technical Claims Director, The AA; and Dave Sargeant, Managing Director, Gemini Accident Repair Centres, to discuss the future of motor claims.

The event will also feature a ‘next generation’ meet and greet session designed to support demographic diversity across the sector, as well as partner showcase sessions from Audatex, Enterprise and Innovation Group.

More than 400 key persons of influence from across the claims sector are expected to attend the ILC/ARC360 Motor Claims Showcase, which is headline sponsored by Enterprise and takes place on 29 June at the CBS Arena, Coventry.

To secure your ticket to the event or find out more about sponsorship/exhibiting, click here.

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NBRA summary reveals growing challenges

The latest NBRA Repairer Market Summary has highlighted capacity, cost and consolidation as the three factors impacting the industry most at the moment.

In terms of consolidation, the report found there is more private equity in the sector than ever before, meaning the future of independents is more precarious than ever before.

The report said, “Probably the biggest news of the moment is the growth of one group fuelled by private equity. In time this will only add to the pressures already experienced by many.”

The report also revealed that parts availability remains a dark cloud that is having a significant impact on repair output. It warned that this shortage is set to continue and, like Covid-19, could usher in a ‘new normal’.

“With many raw materials such as lithium, nickel, platinum and even gases used in the production of semi- conductors being largely sourced from either Russia or Ukraine together with logistics problems and plant shutdowns in China, it would seem our parts supply chain issues are set to continue if not worsen for a long time.”

Exacerbating this capacity crisis, the rising value of used cars – up 35% – means many former total losses are now economically repairable; it found that 85% of jobs bodyshops receive are now repairable, up from 75%.

The accumulated effect has seen lead times spiral from 5-15 days to 15-45.

Adding to the pressures experienced by bodyshops, inflation across all areas of business is a growing concern, with wages driving the increases in many cases. It revealed that hourly rates pre and post Covid have escalated by 20% (MET), 12.5% (paint), 17% (panel), VDA (20%), and 18% (office).

“Bodyshops are having daily conversations with technicians leaving for other repairers or industries requiring similar skills.”

To combat this, the NBRA is urging the sector to support its petition to add technician roles to the UK Government Shortage Occupations List.

Mobility is another rising cost (£134pm to £247pm), with parts supply issues resulting in some bodyshops providing mobility for 120 days in some instances.

“This is totally unacceptable and completely flies in the face of what a courtesy car was ever intended to be.” 

Meanwhile, mobility costs could rise again if bodyshops are pressed to adopt EV fleets, which many believe is a matter of when not if. This is being driven by a concerted drive towards carbon zero, with the NBRA asking members for their opinion on the introduction of a ‘standard industry approach’ to achieving this. Nearly two thirds (63%) supported the idea, with only 13% against.

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Top industry figures support ‘next generation’ initiative

Sue Whyte, Founder of Clayms Ltd and Chris Payne, Head of Networks and Engineering – Home and Motor at LV= General Insurance are supporting ILC’s new ‘next generation’ meet and greet at the Motor Claims Showcase Event.

Taking place on Wednesday 29 June at the CBS Arena, Coventry the ILC/ARC360 Motor Claims Showcase Event – headline sponsored by Enterprise – includes a ‘next generation’ meet and greet session designed to support demographic diversity across the sector.

The informal session will provide attendees with the opportunity to network with peers as well as hear insights from and quiz two highly aspirational figures within the sector.

Sue founded Clayms Ltd management consultancy in 2022 having been a director of Action 365 for the previous 8.5 years, the last three as managing director. Chris has been head of networks and engineering at LV= General Insurance for the past five years, with a career history in insurance supply chain management and engineering.

To find out how to get involved, contact ILC’s business support graduate, Harry Kelly.

Mark Hadaway, managing director of ILC said, “We are delighted to have the support of Sue and Chris for our new next generation initiative which aims to support demographic diversity across the sector – something we are extremely keen to encourage.”

The ILC/ARC360 Motor Claims Showcase Event also includes a keynote presentation stage featuring names such as ElectriX – powered by LV= General Insurance, Enterprise, Gemini ARC, Thatcham Research, The AA, The Vella Group, and Trustpilot; a fully immersive exhibition arena; and a Partner Showcase stage with sessions hosted by Enterprise, Innovation Group and Solera Audatex amongst others.

The Motor Showcase Event allows visitors to spend the day as they wish with networking opportunity in plentiful supply.

The event will host more than 400 key persons of influence from across the claims sector representing insurers, claims management companies, repairers, along with a host of product, equipment and service suppliers.

To book tickets or to find out more about the sponsorship opportunities available, click here.

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ARC360 weekly news round up – Friday 13 May  

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Tesla joins Motor Claims Showcase line-up

Tesla’s business operations manager – EMEA Body Repair, Craig Plant is the latest addition to the speaker line-up for the ILC/ARC360 Motor Claims Showcase event taking place on 29 June at the CBS Arena, Coventry.

The inaugural showcase event – headline sponsored by Enterprise – will see Craig join fellow panellists: Neil Bayton, head of partnerships – UK, Trustpilot; Gill Nowell, head of Electric Vehicles, ElectriX; Natalie Spurrier, technical claims director, The AA; and Dave Sargeant, managing director, Gemini Accident Repair Centres.

Gemini celebrates class of 2022

Gemini Accident Repair Group has announced that its first group of 17 Level 3 apprentices have completed their end-point assessments.

They will now take up various multiskilled positions throughout the company.

Gemini introduced its apprenticeship programme in 2017, covering MET, panel and paint, as well as a raft of additional qualifications around electric vehicles, ADAS, BS weld testing, and refrigerant handling.

iRG enhances sustainability solution with BASF partnership

Innovative Repair Group (iRG) has announced a new partnership with BASF’s premium refinish brand, R-M Automotive Refinish which will accelerate its strategy of sustainable operations.

Following a successful trial, its Pontypridd repair centre will now adopt the R-M Agilis waterborne basecoat system.

Audatex enhances Agile collaboration

Audatex has announced that automotive insurtech Agile Developments is launching a new app that will use Audatex data to help determine at FNOL if a vehicle is repairable or a total loss.

The app is being launched to identify total losses earlier in the process and therefore reduce the number of vehicles going into the repair network. By capturing the relevant data and claims information quickly and easily, it is expected to speed up the claim, mitigate losses while also helping to reduce fraud.

Price index reveals premiums increase

The latest Confused.com Car Insurance Price Index produced in association with WTW has found that car insurance prices rose for the second quarter in a row. Its data revealed that average prices rose by 3.8% in the first quarter of 2022 – and 2.2% over the last 12 months.

Average prices by the end of March were up to £550, with every age group apart from 17-year-olds seeing premiums increase.

Copart introduces new wellness initiative

Copart marked Mental Health Awareness Week 2022 by announcing the launch of a new Mental Health First Aider programme.

The initiative is being launched in partnership with St John Ambulance, and will see one teammate from each of the company’s 19 UK locations attend a two-day course in recognising and supporting colleagues with mental health issues.

Premiums down after FCA pricing rules

Motor insurance has fallen to its lowest level in nearly seven years, according to the ABI’s latest Motor Insurance Tracker.

It found that the average premium dropped five per cent in the first quarter of 2022 to £416, the lowest average price since the third quarter of 2015.

Fix Auto UK launches mental health support initiative

Fix Auto UK has launched a major new initiative to support colleagues overcome mental health challenges.

To mark Mental Health Awareness Week, Fix Auto announced that every repair centre in its network will train at least one person to be a qualified mental health first aider.

BASF announces return of paint finals

BASF’s premium automotive refinish paint brand R-M will host the International Best Painter Contest Final at its Refinish Competence Centre in France from 28-30 June. Ten national winners from around the world will take part in the competition, which is being held for the first time since 2016.

Meanwhile, BMW has become the first vehicle manufacturer to select BASF’s sustainable systems, the CathoGuard 800 ReSource e-coat and the iGloss matt ReSource clearcoat. It will use CathoGurad at its plants in Leipzig, Germany, and Rosslyn, South Africa and the iGloss solution throughout Europe.

AW releases docuseries double-bill

AW Repair Group has released a new double-bill feature as part of its Career for Life docuseries, which celebrates mentoring, development and engagement within its workforce.

Motorcare off to a flying start

Motorcare North West has celebrated a successful first month in business, with vibrant work volumes marking a successful start to operations. The business is also continuing the process of rebranding and recruitment, with vacancies in management and on the shopfloor.

Operations, Sales and Marketing Manager Jason Donohoe said, “It’s already been some ride and I can’t wait to see how we shape up next month.”

Qashqai tops latest safety ratings

The Nissan Qashqai scored highest in the latest round of Euro NCAP testing, which assessed four new models with ‘Level 2’ assisted driving systems.

It scored 74% for assistance competence and 93% for safety back-up to achieve a ‘very good’ result overall.

Used car market rallies after 2021

The UK’s used car market increased 5.1% in the first quarter of 2022, according to the Society of Motor Manufacturers and Traders (SMMT). It recorded 1,774,351 transactions in the first three months of the year, up 86,596 on the same period in 2021.

The rise was driven by a buoyant market in January and February, when used car sales rose 17.7% and 7.4% respectively before a 6.8% decline in March.

Cazoo continues European expansion

Cazoo has followed recent launches in France and Germany by introducing its services to Spain. The online retailer was founded in 2018 and after selling more than 65,000 cars in the UK has embarked on a large-scale expansion throughout Europe.

Alex Chesterman, Founder and CEO of Cazoo, said,“We have a great team in Spain and look forward to delivering the best car buying experience to consumers across the Spanish market.”

REGISTER NOW!

webinARC – products, equipment & services: 1.30pm Wednesday 25 May     

In this webinARC we explore the latest developments in repair products, equipment and services and ask our bodyshop representatives just what makes their businesses ‘tick’.   

Featuring some of the UK’s fastest growing and leading bodyshops. 

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Tesla joins Motor Claims Showcase line-up

Tesla’s business operations manager – EMEA Body Repair, Craig Plant is the latest addition to the speaker line-up for the ILC/ARC360 Motor Claims Showcase event taking place on 29 June at the CBS Arena, Coventry.

The inaugural showcase event – headline sponsored by Enterprise – will see Craig join fellow panellists:

  • Neil Bayton, head of partnerships – UK, Trustpilot
  • Gill Nowell, head of electric vehicles, LV= General Insurance & ElectriX
  • Natalie Spurrier, technical claims director, The AA
  • Dave Sargeant, managing director, Gemini Accident Repair Centres

to discuss the future of motor claims from FNOL to fulfillment. The session will explore a multitude of factors already and increasingly set to influence the sector such as social trends; technological advancements; environmental commitments; people requirements and much more.

Mark Hadaway, managing director of ILC and co-founder of ARC360 said, “We are thrilled to have such an influential and diverse line-up of businesses committed to this session exploring the future of motor claims.

“It serves to highlight just how rapidly the motor claims sector is evolving influenced by household brands alongside names more familiar to our sector.”

The full day’s agenda includes a host of other keynote sessions; a Partner Showcase stage with sessions hosted by Enterprise, Innovation Group and Solera Audatex amongst others; an ILC first ‘next generation’ meet and greet session; as well as a fully immersive exhibition arena.

Visitors can choose to spend the day as they wish with networking opportunity also in plentiful supply.

The event will host more than 400 key persons of influence from across the claims sector representing insurers, claims management companies, repairers, along with a host of product, equipment and service suppliers.

To book tickets or to find out more about the sponsorship opportunities available, click here.

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Gemini celebrates class of 2022

Gemini Accident Repair Group has announced that its first group of 17 Level 3 apprentices have completed their end-point assessments.

They will now take up various multiskilled positions throughout the company.

Gemini introduced its apprenticeship programme in 2017, covering MET, panel and paint, as well as a raft of additional qualifications around electric vehicles, ADAS, BS weld testing, and refrigerant handling.

John Henderson, Technical Training & Development Manager, Gemini Accident Repair Group, said, “I am extremely proud to announce that 17 apprentices have completed their end point assessments after what has been an incredible journey interrupted by Covid-19. 

“We have taken a bold yet cautious approach to our responsibility for these employees. This has included the creation of a dispensation EPA in collaboration with AutoRaise, Training Partners and the IMI, and I would like to thank Dan Dillon, Training & Development Co-Ordinator at Gemini Accident Repair Group and Jordan Passey at Nottingham College who collectively have made this success possible.”

David Sargeant, Managing Director, Gemini Accident Repair Group and AutoRaise Chairman, said, “Starting on an apprenticeship offers a career for life here, with the ability to progress and upskill. I wanted to give younger people this opportunity, the same way that someone once gave me. 

“Congratulations to all 17 apprentices, and a massive thank you to John Henderson, Technical Training and Development Manager and Dan Dillon, for enhancing the apprenticeship scheme and going above and beyond for what is needed. I also want to extend my thanks to AutoRaise, as well as LV= and esure, who have been on the journey with AutoRaise since the beginning.”

Gemini now boasts 83 apprentices, which is 13% of its workforce, and is now recruiting its next intake of 17 to join its multi-skills programme.

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