Thatcham Research urges Apprenticeship Levy cap increase

Thatcham Research is urging Skills England and the Institute for Apprenticeships and Technical Education (IfATE) to increase the Apprenticeship Levy funding cap which has remained unchanged since 2019. 

The levy, capped at £15,000 per apprentice, has not kept pace with inflation and no longer meets modern training standards, resulting in a real-term reduction in training capacity.  

All businesses with a wage bill of more than £3m per year must pay 0.5% of their monthly payroll as levy tax. These contributions are then used to pay for their apprenticeship training. However, if funds are not used within 24 months, they are returned to the Treasury.  

Reliable and flexible access to apprenticeship funding is crucial in supporting businesses to address the skills crisis, enabling adequate provision of training opportunities for new starters. 

Jonathan Hewett, Chief Executive at Thatcham Research, said, “The automotive sector is facing a perfect storm of rapid technological change, a reduction in upskilling and recruitment, and an ageing workforce. Revisions to apprenticeship levy funding must be addressed as a priority by Skills England and IfATE, unlocking funding to deliver much-needed technical training to the repair sector.” 

Thatcham Research has also warned that the Automated, Connected and Electric (ACE) agenda is exacerbating the skills crisis, and is now inviting trainers, garages, bodyshops and others within the repair chain to sign a petition calling for Skills England and IfATE to review the 2019 cap. 

Hewett said, “Without a robust and qualified technical workforce in our repair sector, the UK will also be at risk of increased insurance premiums and the emergence of the ‘throwaway vehicle’. 

“I encourage everyone throughout the UK auto repair supply chain to sign our petition and show their support for change to the apprenticeship levy. With fairer funding we would expect to see a recovery in training capacity and a reversal of colleges closing their automotive divisions, providing the industry with much needed support to attract new talent.”

Click here to find out more & sign the petition

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New EV sales take 22% market share

The Society of Motor Manufacturers and Traders has reported a modest 1.3% fall in the UK’s new car market in August.

It found that 84,575 units were registered during the month, with fleet purchases accounting for six in 10 sales.

Petrol and diesel uptake fell by 10.1% and 7.3% respectively, plug-in hybrid (PHEV) registrations declined 12.3% and hybrid electric vehicle (HEV) uptake increased by 36.1%. Pure electric sales rose 10.8% to account for 22.6% of sales.

Meanwhile, the UK’s new light commercial vehicle was up 1.7% in the month, although BEV registrations fell for a third successive month, down 30.3% year on year.

Jamie Hamilton, Head of Electric Vehicles at Deloitte said: “In a role reversal for the month of August, fleet sales have seen a slight decrease while private sales remain steady. However, fleet sales continue to dominate in terms of market share.

“We expect September to be a better indicator of where the market stands with the new registration plates set to be introduced and a number of attractive incentives and discounts likely to be offered.

“As pressure mounts on the industry to sell more electric vehicles to meet the required 22% market share, as set out in the zero-emission vehicle mandate, we expect further incentives for drivers to be introduced, making the switch to electric easier. Growing confidence in the second-hand market for electric vehicles should provide more clarity on residuals which could support lower pricing of new vehicles. 

“Concerns around charging is still a major barrier to purchase for consumers without access to off-street parking, so efforts to rollout superfast charging infrastructure will be crucial in the growth of this developing market.”

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ARC360 News – Friday, 6 September 2024

Bodyshop Briefs

  • Steer Automotive Group has acquired Rye Street Group, which manages a network of seven repair centres and holds 23 manufacturer approvals and 24 insurer approvals. Both Rye Street Group Managing Directors Bill Duffy and Lee McNaughton will be exiting the business as part of this transition. Read more
  • Repair and Restore Bodyshop has transitioned to BS10125:2022 with a 100% score.
  • RS Motors ARC has successfully transitioned to the new BS 10125:2022 standard.
  • NJP Motors has announced it has transitioned to the new BS 10125:2022.
  • Gemini ARC has launched the Mac Tools Apprentice Advantage Programme, which will provide all new multi-skilled apprentices with bespoke toolboxes and tooling. Read more
  • Fix Auto Leicester has partnered with Everard to introduce a 360-degree video solution to its operations. The solution captures every detail of the vehicle as it enters and leaves the site, eliminating the need for manual videos and photos.
  • Zeus Accident Repairs has acquired A Pile & Son, a 24,000 sqft dartford-based repair centre. It plans to make significant investment in the business, which will be renamed Zeus Accident Repair London.

Industry News

A glimpse into the future

Thatcham Research’s Vehicle Technology Manager, Tom Leggett considered how autonomous, connected and electric vehicles (ACE) will impact the market in the coming years in his session, A glimpse into the future, which took place at ARC360’s recent Future Vehicle Technology themed event. Read more

Thatcham Research urges Apprenticeship Levy cap increase

Thatcham Research is urging Skills England and the Institute for Apprenticeships and Technical Education (IfATE) to increase the Apprenticeship Levy funding cap which has remained unchanged since 2019. It is inviting trainers, garages, bodyshops and others within the repair chain to sign a petition calling for a review the 2019 cap. Read more

esure and Zixty: From identifying a customer need to partnership launch within weeks

esure, a leading UK car and home insurance provider, has teamed up with Zixty, a UK business who provide temporary insurance cover, to offer customers a flexible and convenient solution. Read more

Gear-shifts in the 2024 EV landscape

With EVs now making up 18% of new vehicle sales, the UK motor insurance industry must adapt rapidly to the evolving landscape, according to Consumer Intelligence. As new car registrations climb and the popularity of battery electric vehicles (BEVs) grows, insurers are presented with both challenges and opportunities that will shape the market’s future. Read more

New EV sales take 22% market share

The Society of Motor Manufacturers and Traders has reported a modest 1.3% fall in the UK’s new car market in August to 84,575 units. Petrol and diesel uptake fell by 10.1% and 7.3% respectively, plug-in hybrid (PHEV) registrations declined 12.3% and hybrid electric vehicle (HEV) uptake increased by 36.1%. Pure electric sales rose 10.8% to account for 22.6% of sales. Read more

Dash cam bumps – minor crashes caught on camera

In 2023 alone more than 33,500 videos were submitted to police via the National Dashcam Safety Portal, a 30% increase on 2022 figures. Of this footage, 70% led to police action ranging from warning letters to penalty points and prosecution. This proves that dashcam usage is increasing and will be an ongoing source of evidence for police. Read more

Drivers warned of EV quishing trend

Denis Laskov, Chief Hacker at EY IL, a global cybersecurity and technology leader, has warned of quishing, which he describes as phishing but with a QR code often found on street EV chargers. He says criminals put specially crafted QR code stickers on top of a legitimate one to gain access to credit card details or install malicious software. Read more

MIBI receives second Silver Diversity Award

The Motor Insurers’ Bureau of Ireland (MIBI) has proudly secured its Diversity Silver ‘Reaccreditation’ Award from the Irish Centre for Diversity. The award is recognition of its efforts to create a collaborative environment that embraces Equality, Inclusion and Diversity. Read more

Wayve and Uber Partner to Accelerate the Future of Automated Driving

Wayve, a leader in Embodied AI for self-driving, has announced a new strategic partnership with Uber. Uber has also agreed to make a strategic investment in Wayve as an extension of the company’s previously announced Series C fundraising round. Read more

Mirka to unveil new products at Auto Trade Expo

Mirka UK will be highlighting abrasive performance and versatility at the Auto Trade Expo on stand J-12 with the debut of its new Galaxy and Iridium SR abrasive ranges along with a selection of innovative electric tools. Read more

Auto Trader and What Car? announce major new partnership

Auto Trader and What Car? have extended their multi-year partnership, enabling their combined audience of nearly 11 million people to research, locate, and buy a brand-new car across both platforms in a single seamless journey. Read more

Axalta introduces Irus Scan

Axalta has unveiled Irus Scan, a new solution which accurately detects and matches colours with metallic and pearlescent flakes, precisely captures hues that shift at different observation angles, analyses gloss levels for a complete colour match, and provides real-time surface visualisation for enhanced accuracy. Read more

Golfers tribute to Bob Linwood during Ezi-Methods golf day

Thirty-two golfers representing all areas of the vehicle repair sector brought a touch of ‘Bob Linwood’ colour to the second annual Ezi Methods Golf Day, wearing colourful shirts that Bob was renowned for.

Crash hour: car accidents peak around 3pm school pick-up

The 3pm afternoon rush, when many parents do the school pick-up, is the most likely time to have a car accident according to the latest data from insurance provider Allianz. Read more

DLG returns to profit

Direct Line Group reported profits before tax of £62m for the first half of the year. This follows a loss of £76.3m but was short of forecasts of around £85m. Meanwhile, combined ratios were down from 108.8% a year ago to 98.2%. Read more

VM News

How Stellantis is embracing software-defined vehicles: the future of mobility

S&P Global Mobility experts recently sat down with Yves Bonnefont, Stellantis Chief Software Officer, to learn more about the company’s approach to software-defined vehicles (SDVs) and how SDVs are revolutionising the automotive industry. Read more

BMW Group and Toyota collaborate on Fuel Cell Electric Vehicle solution

The BMW Group and the Toyota Motor Corporation are pooling their innovative strength and their technological capabilities to bring a new generation of fuel cell powertrain technology to the roads. Read more

Volvo Cars adjusts core business ambitions for 2026 and beyond

Volvo Cars has adjusted its core business ambitions for the coming years, reflecting the company’s relentless focus on value creation while remaining pragmatic amidst fluid market conditions. Read more

Zeekr launches first electric SUV

Zeekr has introduced its first midsize electric SUV at the Chengdu Motor Show. Deliveries of the 7X are set to roll out in China by the end of September, followed by deliveries in the global markets within a year. Read more

NIO Reports Unaudited Second Quarter 2024 Financial Results

NIO has reported a 98.9% increase in revenues from the second quarter of 2023 to the second quarter of 2024 (£1,823.2m), while vehicle deliveries rose 144% to 57,373 – with 20,176 deliveries in August alone. It also opened43 Power Swap Stations in the month, which enables drivers to simply swap depleted batteries rather than charge them up. Read more

“My job is to break as much stuff as possible”

Polestar has provided an insight into the working life of Systems Validation Principal Engineer Julian Cantwell, whose job is to test the resilience and durability of Polestar models. He said, “Our end goal is really about durability and robustness.” Read more

Hyundai unveils innovative INSTER

Hyundai will launch the new INSTER into the city car segment. The model offers 220 miles range, includes a range of ADAS features available in the Hyundai Smart Sense suite, while its vehicle-to-load function means the INSTER serves as a power bank on four wheels. Read more

Polestar UK develops sales model with bold expansion plans

Polestar UK is developing its sales model and retail footprint reflecting its rapid growth in the UK with over 30,000 cars on UK roads. The development of Polestar’s sales model and expansion of the retail footprint goes hand in hand with the launch of the two new luxury electric SUVs; Polestar 3 and Polestar 4. Read more

New report calls for improved EV infrastructure tracking

A new report by Vauxhall and Cenex has revealed that UK’s current electric vehicle infrastructure (EVI) targets are too wide in scope, and should be based on more detailed, precise metrics to ensure a true reflection of progress in regions across the country. Read more

People

  • Alex Hill has joined Vertu Accident Repair as VARC Divisional Parts Manager.
  • Jifeline Networks BV has appointed Tom de Winter as Sales Director.
  • Trak Global Security Solutions has appointed Dougie Watt as its new Chief Operations Officer and Neil Phillips as its Chief Financial Officer.
  • Katy Hill has been promoted to Talent Acquisition Leader at BCA UK and cinch
  • Ken Norgrove, Chief Executive Officer, UK & International, at RSA Insurance part of the Intact Group, is the new Deputy President of the Association of British Insurers (ABI).

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A glimpse into the future 

Thatcham Research’s Vehicle Technology Manager, Tom Leggett considered how autonomous, connected and electric vehicles (ACE) will impact the market in the coming years in his session, A glimpse into the future, which took place at ARC360’s recent Future Vehicle Technology themed event. 

Held at the Manufacturing Technology Centre (MTC) in Coventry, the event was sponsored by Activate Group, Thatcham Research, and Stellantis, and supported by Corporate Partners: BASF, CAPS, Copart, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: e2e, Gemini ARC, Repairify and Prasco. 

Thatcham Research has coined the term ACE+ to describe the three key technologies influencing vehicles – autonomy, connectivity and electrification plus anything else – and Tom believes all are here to stay. 

Automation 

More and more assisted driving and autonomous features are being added to new models, and Tom warns that understanding the difference and ensuring that drivers are clear about where their responsibilities lay is critical to safety on the roads. 

He highlighted the ‘hands off, eyes on’ system, which allows drivers to take their hands off the wheel but not their eyes off the road. Liability remains with the driver and Tom expects this feature to be included in almost all new models by the middle of next year, although much of the technology will be a subscription service. 

He said, “All vehicle manufacturers are developing this system and it will be a big trend in the middle of next year, but it’s critical to explain to drivers that this is not self-driving because the line between assisted and automated is blurring and more difficult to manage and understand.” 

The ‘hands off, eyes on’ system is part of a wider trend of advanced ADAS (advanced driver assistance systems) features which is going to make calibration one of the most fundamental parts of vehicle repair. 

Tom said, “Systems will get more advanced and more complicated. This is partly being driven by demand from regulators around increasing safety standards, and a lot of tech is now fitted as standard. We’ve not yet seen the reduction in claims frequency we’d like to, but there has been a reduction in severity.” 

But while assisted driving will become more prevalent, Tom believes autonomy is still some way off. 

This is not a technological challenge but a financial one. He revealed that Waymo, an established autonomous taxi service in North America, made a loss of nearly £900m last year and Tom said that until autonomy becomes profitable manufacturers will not deploy it. 

He explained, “Manufacturers have been pulling away from full automation because there’s no money in it, and focussing on highly assisted systems instead. There is one caveat to that. If a Chinese manufacturer penetrates the market with high-tech vehicles and is brave enough, it could do an over-the-air update. That is possible.” 

Connectivity 

Meanwhile, Tom revealed that BMW has 22 million connected vehicles on the road and gets 145 terabytes of data per day from its network. He said that the challenge has now moved from generating data to interpreting it, and believes this is where AI comes in. 

He said, “Data is the oil and AI is the engine. It can provide a lot of solutions, but it’s also something we are watching out for because when we’re feeding it so much information, we have to be careful. One big prediction is that AI will be legislated really hard in the next few years, from a UN and UK level.” 

Tom’s second prediction was the continued overlap of cars and smart phones. He said that manufacturers are moving towards seamless integration between productivity, entertainment and payment, with mobility as a service one of the industry’s mega trends. 

He explained, “Manufacturers are all moving to this model, so the customer is pulled into their whole ecosystem and is not just buying their car but all their products.” 

Features on demand is part of this, allowing customers to turn systems on and off to suit their tastes, but Tom warned that regardless of whether a feature is used or not, repairers will still need to restore the vehicle to its full spec capability.  

Electrification 

Electric vehicle sales to private buyers may have stalled this year, but Tom is expecting registrations to accelerate again as a fleet of budget EVs launch into the market. He said that the affordable EV is just around the corner, with ‘an incoming wave of EVs priced under the £20,000 and £15,000 mark.’ 

Tom pointed to the BYD – which model name is as yet unknown – as a prime example, which is predicted to be available for under £15,000 and offers a range of 200 miles and full ADAS specifications. 

“That car can completely change the adoption of privately owned EVs,” Tom said. 

However, one potential stumbling block is the sustainability issue around EV batteries, with the focus on recycling rather than repairing. Tom suggested that until battery repair was possible, collisions involving budget EVs would almost always result in a total loss. 

But as battery technology continues to advance, he said that repairing them would become possible – particularly those used in more premium vehicles. 

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ARC360 News – Friday, 30 August 2024

Bodyshop Briefs

  • The NBRA has announced the finalists for this year’s Greener Bodyshop Awards. The ceremony takes place on 10 September at The Coventry Building Society Arena. Read more
  • Fix Auto Reading is the latest franchise partner from within the Fix Auto UK network to successfully gain its PAS 2060 accreditation. Meanwhile, Kent-based RS Dawe has joined the network. Read more
  • Liam Kenny Motor Body Repairs in Eynsham has successfully transitioned to BS10125:2022 during a recent audit.
  • The Steer Automotive VIP Awards is celebrating its second birthday this month. The ‘Value in Practice’ awards were introduced in August 2022 to recognise colleagues showing integrity, excellence or innovation, with winners announced every three months. Read more

Industry News

Getting in shape to win more business

In an era of consolidation within the automotive aftermarket repair sector, there are still opportunities for growth for businesses not interested in acquisition. That was the message of a panel debate, ‘Getting in shape to win more business’, which took place at ARC360’sFuture Vehicle Technology themed conference. Read more

Vacancy Rate Tracker: Automotive vacancies heading in the wrong direction

Despite some success at cutting vacancy numbers earlier in the year, July 2024 saw the automotive sector return to top spot in the ‘Vacancies by Sector’ chart, overtaking hospitality. Read more

IMI announces changes to executive board

The Institute of the Motor Industry has announced the strategic transition of its executive team. During this period of transition, the board has appointed Kevin Finn, who has been chair of the IMI since 2020, in the newly created role of Executive Chair. Azlina Bulmer has been appointed as Managing Director with responsibility for the overall management, organisation and staffing of the IMI. Read more

BASF Performance Materials co-creates the sustainable future with its customers

BASF’s Performance Materials division has revealed its strategic roadmap towards achieving carbon neutrality by 2050 and highlighted key milestones on the way to a circular economy. Read more

Automotive charity Ben celebrates successes

Automotive charity Ben has highlighted its successes and current campaigns in its latest newsletter. It has revealed that since April 2023 it has supported 5,040 individuals, which is a two per cent increase on the previous year, with 2,829 interventions delivered, a 17% rise on the previous year. Read more

NWVA fundraiser for DEBRA

NWVA will be taking to the pitch against Morelli Group with industry leaders and customers and a few football legends from the past, for an 11-a-side football match on 15 October 2024 at London Stadium. Read more

Drivers told to prepare for rise in fuel duty

Drivers across the UK are being warned to expect a rise in fuel duty in the Government’s upcoming Autumn Budget. Prime Minister Sir Kier Starmer has already stated that there is a £22 billion ‘black hole’ in public finances. It will be down to Chancellor Rachel Reeves to tell the country how this will be achieved, but there is guaranteed to be an announcement on the future of fuel duty. Read more

PartsXchange partners Vehicle Image Assessors

PartsXchange has announced a new partnership with Vehicle Image Assessors, which specialises in providing meticulous and accurate vehicle damage assessment services. Read more

Time to deliver for UK Automotive

In little more than a week the UK Parliament returns with a busy legislative agenda. High amongst its priorities will be measures to stimulate economic growth and the automotive sector can be the driver of that change. The SMMT has said it will work with the government to ensure delivery matches ambition. Read more

Nearly a third of young drivers admit to filming themselves behind the wheel for social media likes

Nearly a third of young drivers admit to taking pictures or video footage at the wheel to upload and show off on social media while driving. Research of 1,000 18 to 26-year-olds with a full driving licence revealed some of the riskiest things they’ve done behind the wheel, including texting and racing friends on public roads. Read more

VM News

Car production dips while CV output soars

The Society of Motor Manufacturers and Traders has reported that UK car production decreased by 14% in July, while commercial vehicle output soared 71.7%. Read more

SMMT figures revealed that 65,478 vehicles were produced in the month, with electric vehicle output down 18.6%. However, after four months of decline, production of commercial vehicles climbed to 15,252 units. Read more

Bentley first car manufacturer to join global body for responsibly-sourced leather

Bentley Motors has become the first automotive member of Leather Naturally, the global voice of the sustainable leather industry. The international, Non-Governmental Organisation (NGO) is dedicated to promoting the use of certified, properly-sourced leather as a natural by-product of a responsible circular economy. Read more

Hyundai Motor Unveils New ‘Hyundai Way’ Strategy

Hyundai Motor Company hosted its 2024 CEO Investor Day, unveiling its new mid- to long-term strategy, the ‘Hyundai Way’.At the event, the company disclosed its commitment to enhancing its electric vehicle (EV) and hybrid competitiveness, advancing its battery and autonomous vehicle technologies, and expanding its vision as an energy mobilizer. Read more

smart #5 World Premiere: The First-Ever Premium Mid-Size SUV from smart

smart, the all-electric automotive brand, has unveiled the all-new smart #5 at the world premiere event in Byron Bay, Australia. With a super-charging function delivering 70% of battery capacity in 15 minutes, the model offers a range of around 500 miles and full ADAS technologies. Read more

Five wins for Volkswagen in What Car? Electric Car Awards

Volkswagen is celebrating after taking five What Car? Electric Car wins, including the Golf 1.5 TSI eHybrid winning Best Hybrid Family Car, the Passat 1.5 TSI eHybrid winning Best Hybrid Estate Car, the Golf GTE being named Best Used Hybrid Family Car, the Passat GTE named Best Used Hybrid Estate Car, and the ID.3 58 kWh winning Best Used Electric Family Car. Read more

People

  • Chloe Porter is leaving Zurich UK after 14 years to join Hastings Direct as Head of Total Loss and Engineering.
  • Ted Williams has started a new position as Global Director of Business Services at Sherwin-Williams.
  • Michael Massey has announced he will be returning as a judge at the National Paint Championships during Automechanika UK 2025.
  • Kevern Thompson is joining the senior leadership team of Thao Group to oversee its growing bodyshop portfolio.

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ARC360 News – Friday, 23 August 2024

Bodyshop Briefs

  • Gemini Accident Repair Centres has welcomed its 10th cohort of multi-skilled apprentices, in partnership with Emtec Colleges. Meanwhile, seven colleagues have become the first in the group to achieve GOA Qualifications Level 3 ADAS.
  • Four more major vehicle refinishes businesses, Pennings, Alton Cars, Veetec and Impact are joining AkzoNobel’s Sustainable Repair Network, a programme launched last year to help customers in the EMEA region on their journey to becoming more sustainable and efficient. Read more
  • Rapid Repair Network (RRN) a leader in same day vehicle mobile repair services, has partnered with leading energy and carbon specialists ECA Business Energy to measure and validate the carbon footprint associated with each repair job conducted by their network of mobile repairers. Read more
  • Revive! has announced the renewal of their sponsorship with the Coventry Blaze Ice Hockey team for the 2024-25 season. 
  • FMG Repair Services Bristol recently showcased its business to Martin Ward, CEO of parent company ZIGUP.
  • LD Autovogue achieved a 100% pass in its latest BSI Kitemark Accreditation audit.
  • Steve’s Smart Repairs, Stoke on Trent has warned drivers of telltale signs to look out of on their vehicles that indicate repairs are needed.

Industry News

Operations suspended at Ford National Distribution Centre

The NBRA has reported that the Ford National Distribution Centre in Daventry has had to suspend its picking and packing operations during a cleaning operation after a low percentage of white asbestos was found during an on-site survey. Read more

The changing landscape of repair operations

As consolidation of the sector continues apace, some of the secrets to a successful strategy of acquisition were revealed during a session entitled ‘The changing landscape of repair operations’, heldat ARC360’s Future Vehicle Technology themed conference. Sharing the stage were Marc Holding, Managing Director, The Vella Group; and Victoria Turner, Executive Director, Ryemarc Group. Read more

S&G Response marks World Entrepreneurs’ Day

S&G Response celebrated World Entrepreneurs’ Day by interviewing three company directors, Andy Whatmough, Nik Griffiths, and Nick Stone, about their experiences in the industry. Read more

Supply will never be the same again

Millions of lost new car sales as a result of the pandemic and the shift towards electric have forever altered the make-up of cars on the road. Initially impacting the new car market, these dynamics have knock-on implications for the used market and have consequences for the cars sourced, priced and sold by retailers. Read more

Auto Raise new MD visits Emtec

Auto Raise Managing Director Emma Speed has celebrated the partnership with Emtec by visiting the learning provider to see the educational initiatives and innovative work being done there to support the next generation of automotive professionals. Read more

FCA calls for more evidence from insurers

The Financial Conduct Authority has said that although insurers and brokers have improved governance and oversight of how products are designed, managed, reviewed, and distributed, many can still not evidence fair value and good outcomes. Read more

SYNETIQ technicians achieve success in HEVRA training

SYNETIQ, an IAA company and one of the UK’s leading integrated vehicle salvage, dismantling, and recycling companies, has announced that its mechanical vehicle technicians have successfully completed their HEVRA (Hybrid and Electric Vehicle Repair Alliance) training. Read more

Thatcham Research helps fire service handle EVs

Thatcham Research recently welcomed Royal Berkshire Fire and Rescue Service (RBFRS) to its Berkshire HQ to enhance its crews’ incident response approach to modern vehicles. The Thatcham Research crash team provided and prepared a modern vehicle, previously used for research projects and safety tests, to simulate real-life emergency scenarios. Read more

1,000 more council insurance claims year-on-year largely driven by pothole claims

Nottinghamshire County Council has reported a significant increase in public liability claims over the past year, largely driven by a surge in complaints related to pothole damage on the county’s roads. Read more

‘In 60 seconds the car was started and stolen’

Drivers have spoken out about the cost of car crime as figures show more than one million motor vehicle theft offences have been recorded in England and Wales in a decade. Read more

HGV sales show modest growth

New heavy goods vehicle (HGV) registrations rose 2.6% in Q2 2024, reversing the decline recorded in the first quarter of the year, according to the Society of Motor Manufacturers and Traders (SMMT). Read more

However, EY has warned of challenges around electrification of the sector, with just 65 zero emissions sold in the second quarter, representing just 0.56% of the overall market. Read more

How written-off cars are dangerously resold for profit

A new investigation has revealed that cars written off following accidents are being repaired and resold, but in some cases the repairs have weakened the structure, leaving drivers and passengers vulnerable to serious injury in the event of another incident. Read more

City of Wolverhampton College automotive students land permanent roles

Students who studied for automotive qualifications at City of Wolverhampton College are celebrating after getting jobs with a leading motor vehicle dealer. Read more

Increased car usage provides growth opportunities for independent garages

The Independent Garage Association (IGA) has said that new figures from the Department of Transport revealing that car usage has now exceeded pre-pandemic levels highlight the opportunities available to independent garages. Read more

TrustFord charity fishing match raises over £4,000 for Cancer Research UK

TrustFord raised over £4,000 for Cancer Research UK with its annual fishing match at the start of August. The event was held at Messingham Sands Fishery, Scunthorpe. Read more

Researchers collaborate on best practices for automation research

Researchers from the Insurance Institute for Highway Safety have joined colleagues from academia and the automated vehicle and insurance industries in issuing a set of best practices for future evaluations of highly automated vehicles. Read more

Meet the humanoid robots who could be building the next generation of BMWs

BMW claims to have successfully tested the use of humanoid robots at one its vehicle manufacturing plants in the USA. Read more

NFDA launches industry recruitment drive

The National Franchised Dealers Association (NFDA) has launched its latest Drive My Career campaign, #EVolveYourCareer, intended to encourage more people into the sector. Read more

VM News

Stellantis adds grilles to Eurorepar parts range

Following the successful launch of Eurorepar’s own brand front and rear bumpers earlier this year, the range has now been extended to include a number of front bumper grilles for popular models across the Stellantis passenger car and commercial vehicle brands. Read more

Polestar presents Olympic winners with gold models

Polestar has presented gold-painted vehicles to Olympic gold medal winners swimmer Sarah Sjöström and pole vaulter Armand Duplantis. Read more

New Forest National Park & BMW UK enhance partnership

The New Forest National Park Authority and BMW UK have celebrated a milestone in its partnership, as a new twin electric vehicle (EV) charging point officially went live in the National Park. Read more

Golf is crowned ‘Best Car of the Half Century’

The Volkswagen Golf has been voted as ‘Best Car of the Half Century’ as part of the Best Cars of the Year – The New Car World Championships. Read more

People

  • Auto Raise has announced that Emma Speed has been appointed as new Managing Director.
  • LKQ UK & Ireland has strengthened its top team with the appointment of Tony Shearer as Chief Operating Officer, Matt Robinson as B2B Trade Director, and Adam Ince as Divisional Director.
  • Steer Automotive Group apprentice Miguel Harvey has been selected to join Team UK at WorldSkills Lyon 2024 along with David McKeown of James McKeown Accident Repair. Miguel will compete in Car Painting, with David in Autobody Repair.
  • ACG has appointed Chris Potts as its latest Business Development Manager.
  • Scott Payne has been appointed as Group Business Development Manager at The Pennings Group.
  • HB Accident Repair Network has promoted Cathy Taylor to HB Customer Service Manager.

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ARC360 News – Friday 11 April 2025

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11-04-2025

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The changing landscape of repair operations 

As consolidation of the sector continues apace, some of the secrets to a successful strategy of acquisition were revealed during a session entitled ‘The changing landscape of repair operations’, held at ARC360’s Future Vehicle Technology themed conference. 

Sharing the stage were Marc Holding, Managing Director, The Vella Group; and Victoria Turner, Executive Director, Ryemarc Group. 

Marc explained how the Vella Group has expanded from five sites to 15 in just three years by shifting focus from new builds back to acquisitions. 

He said, “Some repairers have unique operating models that would suit a new-build strategy more than an acquisition strategy. We try to keep our business model simple which allows us to have a two-pronged approach. But often the market dictates which way to go and if you do a new-build you have to attract staff and work. Those things are a bit of challenge at the moment so we looked at acquisitions instead.” 

Victoria said that Ryemarc has also gone down the acquisition route, but said expansion is no longer simply about getting bigger. 

She explained, “We have a very fixed, clear operating model and that makes it easy to make an acquisition rather than a build, but we have to find acquisitions we can add value to. It’s not just about footprint growth now. You don’t make acquisitions purely for scale in this environment. Instead they will be driven by skillsets and geographical reasons.” 

Valuations 

However, this year has posed specific challenges around acquisitions. Many bodyshops enjoyed their best ever year in 2023. This has seen many raise their valuations. In some cases they have priced themselves out of the market and both Marc and Victoria said that for every successful acquisition there are many others that do not get off the ground. 

Marc said, “For every one that gets legs, there are eight or nine that fall down. A lot of bodyshops had their best ever year last year and are basing their valuations on that and they’re maybe a little on the high end.” 

Victoria agreed, “Last year was a great year for bodyshops and valuations, but this year frequencies have dropped off a cliff. Those numbers aren’t going to come back, so what do you do with those valuations? It’s getting harder and harder to make good acquisitions. We’ve looked at a lot and nine times out of 10 walked away.” 

Culture 

But while an honest valuation must be the starting point, the most critical area of any successful integration is cultural alignment. Marc and Victoria both agreed that even if everything falls into a place, if the culture does not match the acquisition is doomed to failure. 

Victoria said, “One of the biggest walk-aways is culture. If it doesn’t fit culturally with your business then you’re going to lose everything that had value in the first place. But culture and loyalty are the two most important things whether you are looking to sell, acquire or just improve. You need loyalty from your customers and you need loyalty from the people that are working for you. Without those two things, you haven’t got a business.” 

Two camps 

When an acquisition is successful though, it generally fits into two camps. Either the business was targeted for purchase because it was successful, or because it was struggling and presented an opportunity to add value. In each case the strategy is different. 

Marc explained, “The approach is different if you acquire a business that is doing well or if it’s a distress purchase. If it is already successful you don’t want to rock the boat. You can look for some easy wins around integration but you only want to merge that business in slowly and steadily. 

“But if it’s a distress purchase, you don’t want to be carrying a loss-making business for very long so you’re going to implement changes quite quickly. You’re looking for excess costs, processes that don’t work, clients that don’t align with your business, and suppliers that haven’t been reviewed for a while.” 

Victoria agreed. She said that before acquiring a failing business it is important to identify the areas that need investment and be ready to act immediately. However, if the business is already doing well the process of integration needs to be far more delicate. 

She said, “There are two versions of events. One is where you can improve something and that’s where you bring in your blueprint and make investment quickly. The other version is where you’ve got a good business and you bought it for a reason. In that case you’ve got to tread so carefully because if you lose the people, it doesn’t matter how much investment you put into that site, you’ve devalued your acquisition overnight. There are benefits of being part of a group and you can introduce those, but if the business is working don’t tear it apart.” 

Independents 

But while consolidation continues to dominate the market, there is still a place for independents – although that place may be shrinking.  

Both agreed that as the industry evolves at a pace never seen before, understanding and preparing for the future has never been more important. That requires investment, but also insight into the trends impacting the sector and for smaller businesses that can prove a challenge. 

Victoria said, “You’ve got to have one eye on five years down the road so you need to be out there networking and finding out what is happening. That is harder for smaller groups. At Ryemarc we hear a lot about Consumer Duty, about emerging technologies and data, and what matters to insurers. If you put all those things together there’s a service layer that sometimes repairers don’t always spend a lot of time looking at. I think we have an opportunity to expand into spaces in the market that have challenges.” 

Marc concluded, “Growth isn’t for everyone and there will always be a place for small businesses. For us, it’s about trying to make sure we stay relevant today but also then starting to lay the groundwork for the future because you don’t want to be playing catch-up in this industry.” 

ARC360’s Future Vehicle Technology themed conference was held at the Manufacturing Technology Centre (MTC) in Coventry, sponsored by Activate Group and Thatcham Research along with vehicle manufacturer – Stellantis, and supported by Corporate Partners: BASF, CAPS, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: e2e, Gemini ARC, Prasco and Repairify. 

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ARC360 News – Friday, 17 August 2024

Bodyshop Briefs

  • MG Cannon Dorchester has retained Mazda approval after its latest compliance standards audit.
  • Crash care centre Hitchin Ltd has passed its BS10125 audit.
  • Newbridge Accident Repair Centre (London) Ltd has successfully transitioned to BS 10125:2022.
  • FMG Repair Services will open its 67th site in Dundee in the autumn.
  • XL Motors is now an official Nissan Approved Bodyshop.
  • Milton Keynes-based Perfect Paint MK has celebrated its 23rd anniversary.
  • The top repair centres in the Stellantis approved network have been announced. The Northern Region Winners were Camerons Motor Group, Burrows ARC Doncaster, and Drive Darlington. The Central Region winners were Fylde Coast ARC, M&M Vehicle Repairs Stoke-on-Trent, and Mustoes Specialist Vehicle Body Repairs, while the Southern Region Winners were Barretts of Canterbury, Cougar ARC, and Liam Kenny Motor Body Repairs.

Industry News

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Repair costs outstrip inflation

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NWVA extends West Ham United partnership

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Audatex UK Data Updated

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Generation gap in ‘car confidence’ amongst UK drivers revealed  

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Tracker helps uncover 37 illegal chop shops

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SYNETIQ raises more than £6k for charity

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Concern about the dire state of the nation’s local roads reaches record levels

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Fraudulent tractor theft claim uncovered

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Zeekr passes milestone of 300,000 all-electric vehicle deliveries

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People

  • Unipart Group has appointed Dr Bryan Jackson CBE to the role of Non-Executive Chair, meanwhile the business has announced that its Executive Chairman John Neill will retire after 50 years’ service. 
  • Automotive industry charity Ben has promoted Rachel Clift from Health & Wellbeing Director to CEO.
  • Gavin Ruddick, COO of Steer Automotive Group, has joined the Automotive 30% Club as a silver member.
  • National Sales Director for Morelli Group Mark Moring has agreed to become an ambassador for charity DEBRA UK.

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The new dynamics in insurance claims 

Co-operation with the supply chain was the fundamental message of a session entitled, ‘The new dynamics in insurance claims’, which took place at ARC360’s Future Vehicle Technology themed conference recently. 

Apart from greater efficiencies, cost savings and improved sustainability, the session emphasised how important the supply chain is in helping insurers achieve Consumer Duty compliance. 

Taking part in the panel discussion were Andrew Jobling, Supply Chain Lead, UKGI Supply Chain, Aviva; Ulrike Lucas, Head of Procurement and Supply, Allianz Claims, Allianz; and Dawn Marsden, Head of Claims Supplier Management and Engineering Services, esure. 

Consumer Duty 

Andrew said, “Consumer Duty has reared its head again because we’ve got to provide our annual summary to the FCA (Financial Conduct Authority). For us, it means producing good outcomes for our customers in every facet of the claim and then being able to evidence it to the FCA. 

“Ultimately, it’s our supply chain that delivers the service and there is a big requirement to evidence the quality of that service. So, if you aren’t already being asked for more evidence, that is 100% coming because it is a critical part of Consumer Duty.” 

Dawn agreed and said a symbiotic relationship between insurers and their repair network had to be a primary objective. 

She said, “We need to collaborate more. Repairers aren’t regulated but insurers are and although we can outsource the repair we can’t outsource our obligations. That means we need to work together. We need to support those repairers we share data with in terms of security from cyberattack for example, and they need to support us with managing our regulatory requirements. 

“There is also a challenge around rising costs and the need to bring premiums down. That will also require more efficiency and working together. But that goes two ways; we want them to challenge us back. So, where we’re doing things that might be creating inefficiencies, talk to us and let’s work through it together.” 

Encouragingly though, Ulrike said she had noticed improved collaboration throughout the industry and was hopeful this new approach was here to stay. 

She said, “The old days of the confrontational relationships are over. I really hope that this collaborative model is here to stay because we need each other. But it needs to spread across the wider supply chain to take friction out of the process whenever we can. There is definitely more to explore in the wider ecosystem.” 

Trends 

Meanwhile, other industry trends include falling volumes caused in part by the cost-of-living crisis. Dawn revealed that esure had seen a circa 20% drop in volumes, with many customers opting for higher excesses to reduce premiums. 

She said, “A lot of customers are choosing excesses at £600-plus, so they aren’t claiming. There has also been an increase in total loss ratios driven by high salvage and repair costs. We’ve been up near 40% total loss ratio, although that’s dropped back in the last month so that should bring some of the volume back.” 

One solution to reduce repair costs is using more green parts. This can also go some way to combating any lingering challenges in parts supply while helping organisations meet their sustainability goals. 

Andrew said that alongside developing strategic partnerships around EV battery recycling, Aviva was also refocussing its attention on its green parts programme. 

Ulrike added, “Parts availability has improved but the skills shortage is still a problem and it is very competitive. That drives up labour costs which links back to the premium debate and cost-of-living pressures leading to higher excesses and lower volumes. We need to invest more in skills as an industry. There are good examples of repairers investing in their workforce but it’s not widespread enough. We can support them by offering long-term partnerships to support their planning and stability.” 

Communication 

Meanwhile, better communication is not just an external focus. Dawn said the challenges in the market today have driven closer collaboration between separate departments within insurers, which is helping to improve both customer service and profitability. 

She explained, “One of the shift changes that I have seen is working a lot closer with our underwriting team. That means making sure that whatever vehicles we are underwriting, they understand the claims process and we have repair methodologies available.  

“We’ve never had those conversations before. Previously, traditional insurers underwrote whatever they wanted and claims had to deal with the problems down the line. But now we don’t underwrite vehicles that we can’t repair or we can’t get parts for.” 

This, added Andrew, is all part of improving communication and sharing data to deliver better outcomes. 

He said there is a genuine commitment at Aviva to develop a win/win relationship with its repairers and the best use of data is fundamental to delivering that. 

“We need to embrace it,” he said, “but the same approach needs to be taken by the whole industry. We need manufacturers to join the data journey too.” 

ARC360’s Future Vehicle Technology conference was held at the Manufacturing Technology Centre (MTC) in Coventry, sponsored by Activate Group and Thatcham Research along with vehicle manufacturer – Stellantis, and supported by Corporate Partners: BASF, CAPS, Entegral, Enterprise, Mirka, Nationwide Vehicle Assistance, S&G Response, Solera Audatex; along with Partners: e2e, Gemini ARC, Prasco and Repairify. 

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ARC360 News – Friday, 9 August 2024

Bodyshop Briefs

  • Last month Steer Automotive Group launched its first Advanced Panel Apprentice training course in collaboration with supply partners LKQ Corporation.
  • Autocraft Telford secured a 100% pass at its latest BSI audit.
  • CarComm Coachworks has retained its NBRA Elite Truck and Van Standard and BS10125 certification.
  • Coachwork Renovations has recently passed its latest BSi Kitemark BS10125 audit.

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Morelli Group joins NBRA

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EVs drive surge in used car sales

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SYNETIQ’s Fundraising Efforts Surpass £6,100

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Page Automotive Group Joins NBRA as Newest Members

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VM News

Mercedes-Benz Vans launches ‘Vantasy Football’ to bring lonely van drivers together through sport

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JLR ups spending by £3bn to hedge against slowing EV uptake

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Nissan, Honda join forces to research vehicle technologies

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Geely gains recognition as a global automotive innovation leader

Geely announces that it has been recognized as the most innovative automotive manufacturer group among Chinese brands and second in the world. Read more

Refreshed 2025 Acura RDX Gains Sophisticated New Styling, Cabin Updates and Enhanced Technology

Acura has introduced its refreshed RDX performance SUV that takes the brand’s popular 5-passenger SUV to an even higher level with sophisticated styling, updated cabin and enhanced technology. Read more

Mercedes-Benz to start testing Level 4 self-driving cars in China

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Power to the people carriers: sales launch for the new, all-electric Toyota Proace Verso and Proace City Verso

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People

  • It is with great sadness that we announce the funeral of Gethyn Davies, which will take place on Friday, 30th August 2024.
  • Kennedys is expanding its fraud practice with the appointment of partner Ruth Needham.

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