HGV sector calls for government action to meet net zero timetable

New research from the Society of Motor Manufacturers and Traders has found that there is not a single HGV-dedicated electric charging or hydrogen filling point in the UK.

With just over a decade to go until the deadline for selling new petrol and diesel HGVs, the sector is now calling for urgent government action, warning that it is impossible for operators to consider investment in zero-emission fleets while the charging network remains so undeveloped.

It says the expansion of infrastructure must also be matched to wider support for the sector. The UK is behind many other countries in this regard as just eight of the 20 zero emission truck models on the market are eligible for the Plug-in Truck Grant.Furthermore, other countries, including France and Finland, provide up to triple the sum available to UK operators.

The SMMT is calling for government to deliver a strategy within the next 12 months that focuses on the specific requirements of HGVs to enable operators to plan and invest, while minimising additional logistics costs that inevitably would be passed on to the consumer.

Mike Hawes, SMMT Chief Executive, said, “With just over a decade until the UK begins to phase out new diesel trucks, we cannot afford to delay a strategy that will deliver the world’s first decarbonised HGV sector.

“Manufacturers are investing billions in electric and hydrogen vehicles that will deliver massive CO2 savings, and it is vital that operators making long-term decisions today have full confidence in these technologies, that they will be commercially viable and allow them to keep costs down for consumers. A successful transition requires a long-term plan to drive the rollout of a dedicated UK-wide HGV charging and fuelling network, combined with world-leading incentives to encourage uptake and attract model allocation – a plan that will keep a greener Britain on the move and globally competitive.”

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Gemini sites secure new repair standard

Two Gemini ARC sites have achieved the new vehicle repair standard, with all other sites set to follow suit shortly.

Gemini Macclesfield and Chesterfield became the group’s first locations to achieve the newly-revised BS10125:2022 standard after undergoing two-day audits, while all other Gemini sites also have audit dates scheduled.

John Henderson, Technical Training and Development Manager, said,A massive thank you must be extended to RMISC who scrutinised in infinite detail our compliance to meet the exacting requirements, and their audit reports have now been verified by UKAS.

“I must specifically thank everyone at Gemini Macclesfield and Chesterfield for coping with the demands of scrutiny and becoming the first two Gemini locations to complete this part of the journey.”

He continued, “Gemini have welcomed BS10125:2022 and embrace fully the revision embedded within our business. The journey does not stop here as we have exciting plans unfolding to sustain and maintain BS10125:2022 for the future of Gemini.”

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Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

This is the first approval in Europe for a ‘hands-off, eyes-on’ system and means that drivers of an enabled Mustang Mach-E can use the Level 2 technology on more than 2,300 miles of the UK’s road network.

BlueCruise, which has clocked up more than 64 million miles in North America, monitors road markings, speed signs and traffic conditions to control steering, acceleration, braking and lane positioning. Further, infrared camera technology monitors the driver’s eyes to ensure they are still focused on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “For the first time ever drivers will be permitted to take their hands off the wheel. However, their eyes must remain on the road ahead. Crucially, the driver is not permitted to use their mobile, fall asleep or conduct any activity that takes attention away from the road.”

He added, “Although the vehicle can help control speed and position in lane, the driver is still wholly responsible for safety.”

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New Generation in Claims to take centre stage

ILC’s inaugural New Generation in Claims 2023 is set to take centre stage next week with a host of leading organisations and individuals providing their support for the initiative.

Headline sponsored by Wiser Academy, along with sponsors Carpenters, Enterprise and Zurich, the first of its kind event takes place at etc.venues, Manchester on Wednesday 26 April bringing together many of the brightest minds involved in people management to shine a light on retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Amongst those featured on the day’s all-encompassing agenda are:

  • Susie Thomson, Managing Director at Security Watchdog who will discuss explore how to determine value alignment through profiling and what the future might hold on social media checks.
  • Pete Milsom, Partnerships Manager – Apprenticeships UCAS who will highlight how businesses can find and attract apprentices into the claims industry.
  • Lydia Storr-Meddings, COO and Lewis Coleman, Business Development Manager at T-Cup Studios who will discuss the value of self reflection and how this can be used to empower individuals and teams.

Mark Hadaway, Managing Director of ILC, said, “We hear about the need for talent and skillsets within the claims sector at many of our events. With our New Generation in Claims event we aim to help bridge this gap and act as a catalyst for a better tomorrow for the sector.”

The ILC New Generation in Claims event is for anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as operational team leaders.

The day includes a full conference agenda, exhibition, networking opportunity and the chance to participate in anonymous wellbeing reflection, supported by personal feedback and providing access to resources courtesy of T-Cup Studios.

To reserve your ticket click here or to see how you can get involved, email: jonathan@iloveclaims.com

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ARC360 news round up – Friday 14 April 2023  

Panel set to discuss future claims skills needs

A panel of experts from across the sector will discuss the future skill needs within claims at the forthcoming New Generation in Claims event.

The event, which takes place on 26 April at etc.venues Manchester, is headline sponsored by Wiser Academy along with fellow sponsors Carpenters Group, Enterprise and Zurich Insurance, and is set to shine a light on the need for both retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

BlueCruise controls steering, acceleration, braking and lane positioning, although the driver must still keep their eyes on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “The driver is still wholly responsible for safety.”

Komoo setting the standard

Fleet and rental hire repair specialist Komoo has announced that itssites in Middlesbrough and Doncaster have now achieved the prestigious BS10125 BSi Kitemark for Vehicle Body Repair.

Lucky number 13 for Eaton ARC

Eaton ARC has opened its 13th site, a state-of-the-art, 20,000sqft facility in Aberdeen.

The group expects to announce further sites later this year.

Enterprise unveils second Basingstoke site

Enterprise Rent-a-Car has cut the ribbon on its second rental location in Basingstoke.

Autocraft Telford secures new repair standard

Autocraft Telford has achievedBS10125: 2022 certification just four days after the new vehicle repair standard was finalised.

It becomes the first bodyshop in the UK to secure certification.

Blended VDA course now available

Thatcham Research has announced that its new blended IMI VDA reaccreditation course is now available.

The hybrid training pathway offers technicians access to Thatcham Research’s training academy and its e-learning platform, offering flexibility, convenience and lower costs.

AXA and Brake form new insights partnership

AXA UK and road safety charity Brake will collaborate to produce a series of reports on sustainable and safe driving behaviours.

Research topics will include the impact of the cost-of-living crisis on road safety, and driver opinions on self-driving vehicles.

Time to take action on distraction

New research from Entegral has revealed that 70% of motorists believe distracted driving is worse now than it was a few years ago, with the Travelers 2023 Risk Index on Distracted Driving suggesting that drivers were up to 30% more distracted in February 2022 compared to the same month in 2020.

LKQ Europe expands LeasePlan agreement

Parts distributor LKQ Europe has extended its supply and service partnership with LeasePlan to cover all of Europe.

The multi-year agreement includes the full management and maintenance of LeasePlan’s fleet in LKQ-affiliated repair centres as well as the supply of spare parts to LeasePlan partner garages throughout Europe.

Skillnet celebrates Tesla training partnership

Skillnet has announced a new partnership with Tesla to deliver bespoke Body Repair Apprenticeship programmes.

The training will help to future-proof Tesla bodyshops by ensuring a steady stream of skilled technicians.

Prices fall as EV demand wanes

The latest monthly car report produced by Solera in partnership with cap hpi has revealed a seventh consecutive month of falling electric vehicle prices, which it attributes to reduced demand.

It found that average EV prices fell 5.4% last month, after decreases of 7.5% and 6.6% in the previous two months.

Detailed data giving NFU Mutual the edge

NFU Mutual is cooperating with Percayso Vehicle Intelligence to improve its claims journey and develop a better understanding of its book.

By tracking each vehicle’s specific history, Percayso Vehicle Intelligence is able to provide images of the vehicle, car history, including modifications and damage, and MOT results.

AX earns customer trust

AX Automotive has two reasons to celebrate this week after reaching 5,000 customer reviews on Trust Pilot and achieving an average rating of 4.4.

US cracks down on transportation emissions

The US Environmental Protection Agency is considering implementing new regulations stipulating that electric vehicles make up two thirds of all new cars sold in the country by 2032.

The EPA estimates that 30% of all carbon emissions in the US are produced by transportation.

Stress pressures rise among automotive employees

A new health and wellbeing survey has revealed that stress is the most common issue among automotive employees, followed by poor sleep and low mood.

According to automotive charity Ben, 66% of more than 1,000 respondents to its latest survey said stress had impacted their health and wellbeing.

Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Bush gives waste the chop

Marc Bush, National Bodyshop Manager, Prestige Division, Bentley Bugatti Pagani, has been awarded a Lean Six Sigma Black Belt.

Lean Six Sigma focuses on eliminating waste, making processes more efficient and improving customer service through leaner operations.

People

Hayley Thomas has started her new position as Insurance Manager at GT Motive.

Steer Automotive Group has appointed Jennifer Evans as Academy Development Manager. She joins from AutoRaise.

Grant Bradbury is moving from AXA to a new role as Business Development Director at Crawford & Company.

Gemini Accident Repair Centres has appointed Daniel Burke as Bodyshop Manager.

Paul Kuczera has been named Network Manager for Avant.

Global data analytics and technology provider Verisk has named Chris Sawford as new Managing Director of Claims UK.

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Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000 sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Owner Kevin Dunlop said, “I’m extremely proud of what’s been achieved in little under eight years. I started out with a spraygun and a small unit and a couple of jobs to get me going and here I am with a firmly-established, BSI-approved business with eight people on board. But I want far, far more which is why I’ve joined Fix Auto UK.”

He added, “It was ironic that the day I signed my contract my landlord mentioned the unit next door was vacant and available, so I seized my opportunity. The new unit will totally transform our business. Having that extra space and the ability to develop a seamless workflow will enable me to reach our goal of doubling our repair capacity, which is currently at around 50 vehicles per month.”

Ian Pugh, Managing Director of Fix Auto UK, said: “Ambition, drive and commitment; they’re three of the key elements we look for when recruiting a new franchise partner and Kevin has those in abundance.”

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Chartwells named ‘best of the best’

Super brand repair centre Chartwells Derby has been named Bentley’s Bodyshop of the Year UK for the second year in a row and third year in total.

It was one of five regional winners of the prestigious accolade from more than 196 qualifying bodyshops.

Lou Lawes, General Manager, said, “We’re really proud to be named winners of the Bentley Bodyshop of the Year (UK) for the second year in a row. We were up against the best of the best so it shows the dedication and commitment of everyone associated with the business, especially the great staff we employ, who are all 100% committed to achieving the best possible outcomes.

“Special thanks must also go to Bentley Leicester and Bentley Birmingham for their continued support.”

Bentley assessed nominations based on consistency and quality of repair, use of customer feedback, as well as compliance. Each entry was also asked to outline their support for their nominated Bentley dealer, their approach to waste and recycling, and any other efforts being taken to operate a ‘greener’ business.

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ARC360 news round up – Friday 31 March 2023  

Zurich shows support for New Generation event

Zurich Insurance Group has shown its support for ILC’s New Generation in Claims event by both sponsoring the occasion and contributing expert insight to the day’s agenda.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Zurich join Enterprise and Wiser Academy (headline) as sponsors to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.

RSA to exit UK motor insurance market

RSA has announced it will exit the UK personal lines motor market.

The decision is one of a range of initiatives intended to make its UK and international business more sustainable.

RSA, a subsidiary of Intact Financial Corporation, currently represents about £120m of annual motor premium. It has further announced it will introduce MORE THAN direct motor customers to Swinton Insurance upon renewal.

Government launches ZEV consultation

The government has launched a consultation about plans to introduce a new ZEV mandate next year to drive the industry’s transition to net zero.

The proposed mandate will require 22% of new cars made to be zero emission models by 2024, with that rising to 80% in 2030 and 100% in 2035. For vans, the minimum target percentage is 10% in 2024, 70% by 2030 and 100% in 2035.

The government has also unveiled a robust package of measures to drive the shift to electric vehicles, which includes a further £381m to develop the public charging infrastructure.

New Generation in Claims Interview:
Toby Haggitt, Implementation Manager, Solera|Audatex

“With the motor industry’s shift to ‘smarter’ vehicles, and every new vehicle on the road now fitted with varying levels of ADAS, we’re very much at crossroads.”

Copart announces new Chamber of Commerce collaboration

Copart recently took part in a Chamber of Commerce networking event to discuss skills and training challenges and explore potential solutions to the skills gap.

This ‘Skills and Training: the Employers Voice’ event was held in the Digital Aviation Research and Technology Centre at Cranfield University, when cross-sector leaders shared insights around best practice, skills gaps, health and wellbeing, and employee retention.

Toyota updates injury analysis solution

Toyota has enhanced its vehicle safety research with further developments to Total Human Model for Safety (THUMS), its software programme for computer simulation and collision analysis.

The latest advances take into account changes in posture when drivers are using automated driving systems, with specific modelling for men, women and children and more accurate analysis of the geometry and properties of key body parts, including the pelvis, abdominal organs, spine and ribs.

Motor dominates GI complaints to Ombusdman

The Financial Ombudsman has received more than 55,250 complaints about motor insurance in the last five years.

This equates to nearly a third (30%) of all general insurance complaints referred, which is nearly double the percentage of the next product line.

Meanwhile, complaints about motor insurance products rose a worrying 49% from the last quarter of 2021 to the same period in 2022, with more than 3,800 complaints recorded.

Car production rallies as supply constraints ease

The Society of Motor Manufacturers and Traders has announced that UK car production rose 13.1% in February to 69,707 units. Meanwhile, the transition to hybrid, plug-in hybrid and battery electric vehicles continued with combined volumes surging 72.2% from 15,905 to a total of 27,392 units and accounting for two in five (39.3%) cars produced in the month.

Against this however, commercial vehicle production fell by 21.6% in the second month of the year to 6,491 units.

e2e to unveil new reclaimed parts data

e2e Total Loss Vehicle Management has conducted in-depth research into the use of reclaimed parts by insurers and bodyshops.

The e2e Reclaimed Parts Report will be published on 4 April.

Green parts policy wins sentimental argument

Ageas’ Green Parts Programme helped AA Insurance Services policyholder Sue Sheldon continue to drive a car bought for her by her late husband after she was involved in a collision.

The use of green parts meant repair was economically viable, while using reclaimed parts also reduced the impact on the environment.

ADAS challenge ahead

Steve Gooding, Chief Executive of The RAC Foundation, has warned of a significant challenge in moving from assisted driving to full autonomy, suggesting the gap between the two is greater than many believe.

He said, “In reality, there’s a massive step-change between being a full-time passenger and a part-time driver.”

Suzuki introduces extended warranty

Suzuki GB has introduced a service-activated warranty to owners of cars and motorcycles aged up to seven years or 100,000 miles.

The free warranty will be offered to drivers of any vehicle that undergoes a service at the end of its three-year, 60,000-mile period, and will remain in place until the next renewal.

Enterprise & NFU take Gallup gongs

Enterprise Holdings and NFU Mutual have received Gallup Exceptional Workplace Awards for 2023.

The awards recognise commitment to employee engagement and flexibility around hybrid working.

It is the eighth time NFU have picked up the award.

Vertu expands repair capacity

Vertu Motors has enhanced its repair capacity by increasing its mobile alloy wheel repair fleet to 32.

Neil Hall, Group Bodyshop and Cosmetic Repair Director, said, “We are constantly evolving and listening to our colleagues to improve. This [van] is version four so a big thank you to the Smartfix team and On Board Power.”

NBRA director takes the industry to young people

NBRA Executive Director Chris Weeks promoted the automotive repair industry to more than 40 pupils at a school in Northampton this week, reporting that around 90% subsequently signed up as AutoRaise cadets with around a quarter expressing in interest in an apprenticeship.

Autoglass partners School of Thought

Autoglass has announced that 14 colleagues have signed up to become STEM ambassadors, in partnership with School of Thought.

As ambassadors, they will promote STEM subjects and potential career pathways to young people at schools, colleges and in the wider community.

Audit treble

Three repair sites have recently celebrated successful Kitemark BS10125 audits. They are Steer Automotive Group repair centres Steer Stockton and Steer Washington, as well as Balgores Motor Group Witham.

The BS 10125 standard for vehicle repair is recognised by insurers, manufacturers and work providers.

Gen Z divide revealed

New research from Deloitte has revealed a disconnect between Generation Z employees and their employers.

Its research found that Gen Z value mental health and empathy more than their bosses do, and also believe both have a significant impact on engagement and work quality.

Charity match held in memory of friend and colleague

Plunky’s All-Stars 2023 charity football match, which will take place at Peterborough United’s ground on 1 June, is nearly a quarter of the way to its fundraising target of £20,000.

That match is raising funds for The Norfolk Hospice Tapping House and will be played in memory of Mike Yorke, who passed away last December after a long battle with a brain tumour.

Mike played in every single Plunky’s All Stas game apart from the 2022 match.

People

David Palmer has been named Preparation and Aftersales Director at Cazoo.

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Government launches ZEV consultation

The government has launched a consultation about plans to introduce a new ZEV mandate next year to drive the industry’s transition to net zero.

The proposed mandate will require car manufacturers to reach 22% of new cars zero emission models by 2024, with that rising to 80% in 2030 and 100% in 2035. For vans, the minimum target percentage is 10% in 2024, 70% by 2030 and 100% in 2035.

The government, which has committed a further £381m to develop a charging infrastructure, has also restated that e-fuels will not be considered as an alternative.

Transport Secretary Mark Harper said. “Transport is one of the most important sectors for achieving net zero by 2050, and so we must accelerate our efforts to decarbonise how people get from A to B while growing our economy and supporting thousands of green jobs.”

Mike Hawes, SMMT Chief Executive, said, “While the proposals rightly reflect the sector’s diversity, late publication and lack of regulatory certainty make product planning near impossible, and the continued lack of clarity as to what technologies will be permitted beyond 2030 undermines attempts to secure investment.

“Measures to improve the customer charging experience are a step in the right direction, but the fact that contactless credit or debit card payments will not be available on the vast majority of public chargers is a major failing that will significantly disadvantage EV drivers. Ultimately, for this mandate to be successful, infrastructure providers must now turn promises into investment and catch up with the commitments of vehicle manufacturers.

“The UK new car and van market is already moving at pace towards electrification, the result of massive investment by manufacturers and increased consumer demand. If the UK is to lead the global race to zero emission mobility, however, it must go further and faster in unlocking infrastructure investment, incentivising EV ownership and helping ensure more of these vehicles are developed and built in Britain.”

The consultation is due to close on 24 May.

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ARC360 News Round Up: Friday 24 March 2023

Vehicle technology and its influence on claims

Every aspect of the automotive aftermarket is being impacted by new technologies and safety systems within vehicles. Repairers need new skills and insurers need new products based on new parameters.

Here, partners Entegral, Enterprise and Repairify share their thoughts on how the constant evolution of technology is impacting their sectors.

Solera unveils new management solution

Solera has introduced a new comprehensive repair shop management solution – Identifix Shop Manager – to help repairers optimise their operations.

The cloud-based system suits bodyshops of all sizes and offers managers visibility into parts pricing, job tracking, and accounting.

Halo cuts ribbon on 20th site

Halo ARC has continued its rapid expansion with the launch of its 20th site.

The opening of Halo Lincoln means the group has expanded from 10 to 20 sites in just 15 months.

The big kick-off

Plunky’s All Stars 2023 charity football match will be played in memory of Mike Yorke, who played in all but one of the fundraising games over the last eight years.

More than £4,000 has already been raised this year for Norfolk Hospice Tapping House, which provides care and support to those living with or affected by life limiting illness.

Apollo retains PAS 2060 certification

Apollo Motor Group has been declared carbon neutral in accordance with PAS 2060 for the second year in a row.

Apollo is the largest repair group in the south of England with 19 sites.

Rye smiles

Rye Street Hoddesdon is celebrating after collecting a customer service award for achieving consistently hight CSI scores.

The LV= sole site was presented with the award by Myles Doran, Regional Network Manager.

Long-serving colleagues clock up 450 years collectively

Fix Auto Oswestry has recognised a group of long-serving colleagues who have collectively accumulated for than 450 years’ service to the company.

The multi-site business is celebrating its 50th anniversary this year and, incredibly, 30% of its 50-strong workforce have recorded 20 years’ service or more.

Controlling costs in the vehicle tech era

In 2019 about 31 million vehicles included some level of automation. That number is expected to rise to 54 million next year as the widespread development and adoption of vehicle technology continues unabated.

With evolving powertrains and materials, the strain on repair prices is ever-greater.

In this contributed feature, Solera|Audatex examines the factors driving up motor claims costs, and considers how its technology can help insurers mitigate some of these pressures.

Double delight for Fully Charged

One of the world’s largest home energy and electric vehicle shows will double up this year with Fully Charged South taking place in Farnborough from 28-30 April and Fully Charged North launching at the Yorkshire Event Centre in Harrogate from 19-21 May.

The events are sponsored by ElectriX, which supports drivers wishing to go electric, and powered by LV=General Insurance.

Academy applications flood in

Davies Motor Academy has reported a rush of applicants for its first round of positions within its insurance claims programme. More than 40 external applications have already been received, with another week remaining for internal applicants.

Davies Group will shortly host assessment days and interviews to select the final six.

Thatcham Research launches EV initiative

Thatcham Research launched it five-month research project into the challenges posed by the increased uptake of electric vehicles with a workshop day hosted by Innovate UK.

A broad section of industry stakeholders from salvage to carmakers, insurers and representatives from the Office for Zero Emission Vehicles considered the unique challenges of managing accidents involving EVs and failures in the claims flow.

Autovogue in style with BS certification

LD Autovogue and Asset Transport Vehicle Logistics has retained it British Standard Kitemark for Vehicle Accident Repair after a rigorous audit process.

Ben offers single course placements

Automotive charity Ben has announced that single placements are now available on its top three training courses: Fuelling your well-being; Managing Mental Health in the Workplace; and Mental Health First Aid.

Perfect score for Clarke & Evans

Birmingham-based independent service and repair centre Clarke & Evans Accident Repair Specialists has achieved 100% in its most recent Volkswagen Group audit.

Cars2Click signs global deal with Polestar

International online vehicle trader Cars2Click has signed a new agreement with EV manufacturer Polestar to implement a new asset management solution.

The solution, End2end Remarketing ECOsystem, delivers 360-degree management of Polestar vehicles from when they are sold to when they are returned to users, while its AI data will identify the supply and demand balance in different global markets.

Feature interview: Phil Peace, Managing Director (SVP) International of Repairify

The level of technology within vehicles now means that understanding what needs repairing is the first critical step in returning the vehicle to its pre-accident condition. But, as in-vehicle systems continue to develop, the aftermarket risks being left behind.

Here, we speak to Phil Peace, Managing Director (SVP) International of diagnostics and calibration expert Repairify, to understand the extent of the challenge facing repairers and insurers, and how its technology can improve both safety and efficiency.

People

Ryemarc, the holding company for Motofix Accident Repair Centres, has appointed Gethyn Davies as Executive Director.

WorldSkills UK has appointed Audrey Nelson, Professor Sean Wellington, Justin Rix and Mark Farrar as directors to its board.

Callum Langan has been named new Managing Director at sopp+sopp.

Enterprise Holdings has appointed Gavin Williams as Repair Operations Manager UK & Ireland.

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