Father and son celebrate apprentice awards

Thatcham Research emphasised its continued commitment to apprenticeships in the automotive sector by recognising both apprentices and mentors who have shown true dedication in the last year.

Bradley Rankin of FMG Gloucester was named Apprentice of the Year while father Lee, also of FMG Gloucester, ensured it was a double celebration for the family by collecting the Mentor’s award.

Bradley Rankin earned the accolade for displaying a high standard of skill and attention to detail while growing dramatically in both confidence and ability, while Lee was recognised for his continuous encouragement.

Dean Lander, Head of Repair Sector Services, Thatcham Research, said, “It is fantastic to hear of Bradley and Lee’s achievements and even more impressive that these skills must run in the family. Nevertheless, Bradley is a hugely competent apprentice, and any business will be lucky to employ such a brilliant young talent. He is sure to succeed in any future endeavour he chooses. It’s also clear that Lee is a confident, encouraging and knowledgeable mentor who would be a great asset to any apprentice’s learning.”

Chris Pennell, Chief Technical Officer at FMG, added: “Not only did our apprentice and his mentor hit the mark, but they have also set a fantastic standard of what can be accomplished with dedication and know-how. I am very proud to have both Lee and Bradley as employees and look forward to seeing all our apprentices flourish during their time with FMG Repair Services.”

The accolades were handed out during the British Bodyshop Awards.

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ARC360 announces ‘riveting’ experience at showcase event

The inaugural ARC360/ILC Motor Claims Showcase Event has secured another big win with the announcement that GYS will unveil what it claims to be a breakthrough in riveting safety.

By introducing two new industry-first functions, the GYPress Connected Riveting system elevates safety in the workshop to the next level.

The first new function is digital traceability, which is based on a concept already established in spot welding and enables the riveting pressure to be recorded as well as the pre-set parameters.

Meanwhile, embedded connectivity improves the speed and accuracy of setting, as GYPress automatically applies the correct pressure when the manufacturer and rivet type is entered.

Neil Pulsford, Managing Director of GYS UK, said, “The dual objectives we seek are to enhance repair safety and deliver efficiencies to the bodyshop, whether it be through speed of use or whole life cost of ownership. The GYSPress achieves both of these objectives.”

Mark Hadaway, ILC Managing Director, said, “We’re delighted to welcome GYS to what is sure to be a fantastic event. Innovation is a bedrock of what we at ILC strive to achieve, and GYS, with this product and its wider portfolio, aligns perfectly with that philosophy.”

The GYS news follows the announcement that Tesla’s Business Operations Manager – EMEA Body Repair, Craig Plant has been confirmed on the speaker line-up. He will join a panel comprising Neil Bayton, Head of Partnerships – UK, Trustpilot; Gill Nowell, Head of Electric Vehicles, LV= General Insurance & ElectriX; Natalie Spurrier, Technical Claims Director, The AA; and Dave Sargeant, Managing Director, Gemini Accident Repair Centres, to discuss the future of motor claims.

The event will also feature a ‘next generation’ meet and greet session designed to support demographic diversity across the sector, as well as partner showcase sessions from Audatex, Enterprise and Innovation Group.

More than 400 key persons of influence from across the claims sector are expected to attend the ILC/ARC360 Motor Claims Showcase, which is headline sponsored by Enterprise and takes place on 29 June at the CBS Arena, Coventry.

To secure your ticket to the event or find out more about sponsorship/exhibiting, click here.

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NBRA summary reveals growing challenges

The latest NBRA Repairer Market Summary has highlighted capacity, cost and consolidation as the three factors impacting the industry most at the moment.

In terms of consolidation, the report found there is more private equity in the sector than ever before, meaning the future of independents is more precarious than ever before.

The report said, “Probably the biggest news of the moment is the growth of one group fuelled by private equity. In time this will only add to the pressures already experienced by many.”

The report also revealed that parts availability remains a dark cloud that is having a significant impact on repair output. It warned that this shortage is set to continue and, like Covid-19, could usher in a ‘new normal’.

“With many raw materials such as lithium, nickel, platinum and even gases used in the production of semi- conductors being largely sourced from either Russia or Ukraine together with logistics problems and plant shutdowns in China, it would seem our parts supply chain issues are set to continue if not worsen for a long time.”

Exacerbating this capacity crisis, the rising value of used cars – up 35% – means many former total losses are now economically repairable; it found that 85% of jobs bodyshops receive are now repairable, up from 75%.

The accumulated effect has seen lead times spiral from 5-15 days to 15-45.

Adding to the pressures experienced by bodyshops, inflation across all areas of business is a growing concern, with wages driving the increases in many cases. It revealed that hourly rates pre and post Covid have escalated by 20% (MET), 12.5% (paint), 17% (panel), VDA (20%), and 18% (office).

“Bodyshops are having daily conversations with technicians leaving for other repairers or industries requiring similar skills.”

To combat this, the NBRA is urging the sector to support its petition to add technician roles to the UK Government Shortage Occupations List.

Mobility is another rising cost (£134pm to £247pm), with parts supply issues resulting in some bodyshops providing mobility for 120 days in some instances.

“This is totally unacceptable and completely flies in the face of what a courtesy car was ever intended to be.” 

Meanwhile, mobility costs could rise again if bodyshops are pressed to adopt EV fleets, which many believe is a matter of when not if. This is being driven by a concerted drive towards carbon zero, with the NBRA asking members for their opinion on the introduction of a ‘standard industry approach’ to achieving this. Nearly two thirds (63%) supported the idea, with only 13% against.

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Top industry figures support ‘next generation’ initiative

Sue Whyte, Founder of Clayms Ltd and Chris Payne, Head of Networks and Engineering – Home and Motor at LV= General Insurance are supporting ILC’s new ‘next generation’ meet and greet at the Motor Claims Showcase Event.

Taking place on Wednesday 29 June at the CBS Arena, Coventry the ILC/ARC360 Motor Claims Showcase Event – headline sponsored by Enterprise – includes a ‘next generation’ meet and greet session designed to support demographic diversity across the sector.

The informal session will provide attendees with the opportunity to network with peers as well as hear insights from and quiz two highly aspirational figures within the sector.

Sue founded Clayms Ltd management consultancy in 2022 having been a director of Action 365 for the previous 8.5 years, the last three as managing director. Chris has been head of networks and engineering at LV= General Insurance for the past five years, with a career history in insurance supply chain management and engineering.

To find out how to get involved, contact ILC’s business support graduate, Harry Kelly.

Mark Hadaway, managing director of ILC said, “We are delighted to have the support of Sue and Chris for our new next generation initiative which aims to support demographic diversity across the sector – something we are extremely keen to encourage.”

The ILC/ARC360 Motor Claims Showcase Event also includes a keynote presentation stage featuring names such as ElectriX – powered by LV= General Insurance, Enterprise, Gemini ARC, Thatcham Research, The AA, The Vella Group, and Trustpilot; a fully immersive exhibition arena; and a Partner Showcase stage with sessions hosted by Enterprise, Innovation Group and Solera Audatex amongst others.

The Motor Showcase Event allows visitors to spend the day as they wish with networking opportunity in plentiful supply.

The event will host more than 400 key persons of influence from across the claims sector representing insurers, claims management companies, repairers, along with a host of product, equipment and service suppliers.

To book tickets or to find out more about the sponsorship opportunities available, click here.

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ARC360 weekly news round up – Friday 13 May  

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Tesla joins Motor Claims Showcase line-up

Tesla’s business operations manager – EMEA Body Repair, Craig Plant is the latest addition to the speaker line-up for the ILC/ARC360 Motor Claims Showcase event taking place on 29 June at the CBS Arena, Coventry.

The inaugural showcase event – headline sponsored by Enterprise – will see Craig join fellow panellists: Neil Bayton, head of partnerships – UK, Trustpilot; Gill Nowell, head of Electric Vehicles, ElectriX; Natalie Spurrier, technical claims director, The AA; and Dave Sargeant, managing director, Gemini Accident Repair Centres.

Gemini celebrates class of 2022

Gemini Accident Repair Group has announced that its first group of 17 Level 3 apprentices have completed their end-point assessments.

They will now take up various multiskilled positions throughout the company.

Gemini introduced its apprenticeship programme in 2017, covering MET, panel and paint, as well as a raft of additional qualifications around electric vehicles, ADAS, BS weld testing, and refrigerant handling.

iRG enhances sustainability solution with BASF partnership

Innovative Repair Group (iRG) has announced a new partnership with BASF’s premium refinish brand, R-M Automotive Refinish which will accelerate its strategy of sustainable operations.

Following a successful trial, its Pontypridd repair centre will now adopt the R-M Agilis waterborne basecoat system.

Audatex enhances Agile collaboration

Audatex has announced that automotive insurtech Agile Developments is launching a new app that will use Audatex data to help determine at FNOL if a vehicle is repairable or a total loss.

The app is being launched to identify total losses earlier in the process and therefore reduce the number of vehicles going into the repair network. By capturing the relevant data and claims information quickly and easily, it is expected to speed up the claim, mitigate losses while also helping to reduce fraud.

Price index reveals premiums increase

The latest Confused.com Car Insurance Price Index produced in association with WTW has found that car insurance prices rose for the second quarter in a row. Its data revealed that average prices rose by 3.8% in the first quarter of 2022 – and 2.2% over the last 12 months.

Average prices by the end of March were up to £550, with every age group apart from 17-year-olds seeing premiums increase.

Copart introduces new wellness initiative

Copart marked Mental Health Awareness Week 2022 by announcing the launch of a new Mental Health First Aider programme.

The initiative is being launched in partnership with St John Ambulance, and will see one teammate from each of the company’s 19 UK locations attend a two-day course in recognising and supporting colleagues with mental health issues.

Premiums down after FCA pricing rules

Motor insurance has fallen to its lowest level in nearly seven years, according to the ABI’s latest Motor Insurance Tracker.

It found that the average premium dropped five per cent in the first quarter of 2022 to £416, the lowest average price since the third quarter of 2015.

Fix Auto UK launches mental health support initiative

Fix Auto UK has launched a major new initiative to support colleagues overcome mental health challenges.

To mark Mental Health Awareness Week, Fix Auto announced that every repair centre in its network will train at least one person to be a qualified mental health first aider.

BASF announces return of paint finals

BASF’s premium automotive refinish paint brand R-M will host the International Best Painter Contest Final at its Refinish Competence Centre in France from 28-30 June. Ten national winners from around the world will take part in the competition, which is being held for the first time since 2016.

Meanwhile, BMW has become the first vehicle manufacturer to select BASF’s sustainable systems, the CathoGuard 800 ReSource e-coat and the iGloss matt ReSource clearcoat. It will use CathoGurad at its plants in Leipzig, Germany, and Rosslyn, South Africa and the iGloss solution throughout Europe.

AW releases docuseries double-bill

AW Repair Group has released a new double-bill feature as part of its Career for Life docuseries, which celebrates mentoring, development and engagement within its workforce.

Motorcare off to a flying start

Motorcare North West has celebrated a successful first month in business, with vibrant work volumes marking a successful start to operations. The business is also continuing the process of rebranding and recruitment, with vacancies in management and on the shopfloor.

Operations, Sales and Marketing Manager Jason Donohoe said, “It’s already been some ride and I can’t wait to see how we shape up next month.”

Qashqai tops latest safety ratings

The Nissan Qashqai scored highest in the latest round of Euro NCAP testing, which assessed four new models with ‘Level 2’ assisted driving systems.

It scored 74% for assistance competence and 93% for safety back-up to achieve a ‘very good’ result overall.

Used car market rallies after 2021

The UK’s used car market increased 5.1% in the first quarter of 2022, according to the Society of Motor Manufacturers and Traders (SMMT). It recorded 1,774,351 transactions in the first three months of the year, up 86,596 on the same period in 2021.

The rise was driven by a buoyant market in January and February, when used car sales rose 17.7% and 7.4% respectively before a 6.8% decline in March.

Cazoo continues European expansion

Cazoo has followed recent launches in France and Germany by introducing its services to Spain. The online retailer was founded in 2018 and after selling more than 65,000 cars in the UK has embarked on a large-scale expansion throughout Europe.

Alex Chesterman, Founder and CEO of Cazoo, said,“We have a great team in Spain and look forward to delivering the best car buying experience to consumers across the Spanish market.”

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webinARC – products, equipment & services: 1.30pm Wednesday 25 May     

In this webinARC we explore the latest developments in repair products, equipment and services and ask our bodyshop representatives just what makes their businesses ‘tick’.   

Featuring some of the UK’s fastest growing and leading bodyshops. 

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Tesla joins Motor Claims Showcase line-up

Tesla’s business operations manager – EMEA Body Repair, Craig Plant is the latest addition to the speaker line-up for the ILC/ARC360 Motor Claims Showcase event taking place on 29 June at the CBS Arena, Coventry.

The inaugural showcase event – headline sponsored by Enterprise – will see Craig join fellow panellists:

  • Neil Bayton, head of partnerships – UK, Trustpilot
  • Gill Nowell, head of electric vehicles, LV= General Insurance & ElectriX
  • Natalie Spurrier, technical claims director, The AA
  • Dave Sargeant, managing director, Gemini Accident Repair Centres

to discuss the future of motor claims from FNOL to fulfillment. The session will explore a multitude of factors already and increasingly set to influence the sector such as social trends; technological advancements; environmental commitments; people requirements and much more.

Mark Hadaway, managing director of ILC and co-founder of ARC360 said, “We are thrilled to have such an influential and diverse line-up of businesses committed to this session exploring the future of motor claims.

“It serves to highlight just how rapidly the motor claims sector is evolving influenced by household brands alongside names more familiar to our sector.”

The full day’s agenda includes a host of other keynote sessions; a Partner Showcase stage with sessions hosted by Enterprise, Innovation Group and Solera Audatex amongst others; an ILC first ‘next generation’ meet and greet session; as well as a fully immersive exhibition arena.

Visitors can choose to spend the day as they wish with networking opportunity also in plentiful supply.

The event will host more than 400 key persons of influence from across the claims sector representing insurers, claims management companies, repairers, along with a host of product, equipment and service suppliers.

To book tickets or to find out more about the sponsorship opportunities available, click here.

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AW releases docuseries double-bill

AW Repair Group has released a new double-bill feature as part of its Career for Life docuseries, which celebrates mentoring, development and engagement within its workforce.

In the first part, Finance Director Kantha Arumugam explains how he joined the company 11 years ago as an accounts assistant and now leads a team of nine at AW Repair Group’s head office, while Payroll and Human Resources Manager Kim Jackson reveals her progress from payroll clerk 18 years ago to the expanded and fulfilled role she has today.

Further, the two stories highlight the diverse range of skills within AW Repair Group, emphasising that it takes more than technicians to keep a repair business successful.

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Qashqai tops latest safety ratings

The Nissan Qashqai scored highest in the latest round of Euro NCAP testing, which assessed four new models with ‘Level 2’ assisted driving systems.

It scored 74% for assistance competence and 93% for safety back-up to achieve a ‘very good’ result overall.

Matthew Avery, Chief Research Strategy Officer, Thatcham Research said, “Previously a ‘very good’ rating has been the preserve of premium vehicles. However, Nissan has proven that it is possible to deliver a high performing, well-balanced assisted driving experience at the more affordable end of the market, proving that as technology develops it becomes more accessible and ultimately ubiquitous.”

Meanwhile, the VW ID.5 was also rated ‘very good’, scoring 76% for assistance competence and 85% for safety back-up, while the Polestar 2 received a ‘good’ rating after a raft of over-the-air improvements since it was last rated in 2021.

However, the Jaguar I-Pace, the only vehicle in this round of testing that does not cease driving while the assisted driving mode is engaged if the driver becomes unresponsive, achieved an ‘entry’ level score.

Avery said, “Some of the vehicles have performed very well in this latest round of testing, and it’s especially positive to add two new ‘very good’ cars to the previous ratings. It is interesting to see the improvements Polestar has made to its vehicle using OTA updates, an excellent means of tweaking performance for the better overnight. It is also becoming ever-more apparent that electrification and automation go hand in hand. We would strongly encourage drivers to use this technology, it is more than just a feature count, it protects drivers and other road users alike with numerous safety benefits.”

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Audatex enhances Agile collaboration

Audatex has announced that automotive insurtech Agile Developments is launching a new app that will use Audatex data to help determine at FNOL if a vehicle is repairable or a total loss.

The app is being launched to identify total losses earlier in the process and therefore reduce the number of vehicles going into the repair network. By capturing the relevant data and claims information quickly and easily, it is expected to speed up the claim, mitigate losses while also helping to reduce fraud.

Dominic Czechak, National Account Manager at Solera, said, “We are excited to continue working with Agile Developments and collaborate with a growing Insurtech on their innovation journey. We are always seeking new ways to support our customers and deliver on our vision of touch-less claims and improved experience for all policyholders, utilising our global data and claims expertise.”

Scott Greenhill, Founder and CEO, Agile Developments Group, said, “Agile Developments is proud to be working in collaboration with Solera Audatex, offering innovative, transformational, data and technology solutions to the automotive and insurance industry. The launch of the Agile Claim app will give us the ability to support our business partners and their customers by simplifying the process of making a claim, enabling faster decisions on repairs, total loss, liability and settlement, while also reducing claims duration and cost,” said.

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ARC360 News Round Up – Friday 6 May

Showcase event powers ahead

ElectriX – powered by LV= General Insurance, The AA and Trustpilot are just a few of the names to be taking to the keynote stage at ILC and ARC360’s inaugural Motor Claims Showcase Event on 29 June at the CBS Arena, Coventry.

Headline sponsored by Enterprise, the event will provide a host of engaging initiatives including the main stage agenda with sessions geared at unravelling the future influences on motor claims fulfilment.

Steer expansion continues with Rainbow Group acquisition

Steer Automotive Group has announced the acquisition of Rainbow Group, which operates six sites in the Home Counties.

The deal continues the Steer Group’s strategy of expansion and increases its capacity to support its insurer client partners via its 43 locations.

People power, and how to harness it

For years the automotive aftermarket has been losing the PR battle. While the skills required to repair and develop today’s vehicles are no less technical and science-based than many other sectors, industries such as engineering, aviation and IT are considered to offer far more aspirational career paths.

And as the pool of talent shallows for automotive businesses – the result of an ageing workforce, too few apprentices and skills being lured away – the need to redress the balance becomes ever-more urgent.

Key appointments at Gemini

Gemini Accident Repair has announced two new key appointments, with Brett Wootton joining as Regional Operations Manager from Fix Auto UK, and Chris Arblaster named Technical Support Engineer.

Brett said, “I am very excited to say I have joined the Gemini family and looking forward to working with a great passionate team.”

Chris added, “I’m looking forward to moving forward with this exciting forward-thinking company.”

Consumer confidence in AI claims nearly complete

Consumer trust in AI-driven claims has risen to 79% globally, according to new research carried out by Solera Holdings.

The survey also revealed the growing demand for digital-first automated claims among car insurers, bodyshops and dealer networks.

Copart to double capacity in Scotland

Copart UK will double its operational capabilities in Scotland to around 100,000 cars per year after securing planning permission for a new 31-acre site in East Kilbride.

The new site, which will be operational next year, will compliment its operation centre in Whitburn and recycling centre in Inverkeithing.

VMs on the brink of transformative change

The Spring Edition of Grant Thornton’s automotive review has predicted transformative change for vehicle manufacturers in the coming years, as a number of interlinked factors start to converge.

Tougher environmental targets are forcing new ways of working, while the demand for electric vehicles means ever-greater investment in low-emission technologies.

Both are impacting profits, and many OEMs are now striving to make cost savings elsewhere.

LV= answers wellbeing call

Ahead of Mental Health Week, LV= is putting phones in its branded workshops to offer employees and customers alike direct access to free wellbeing support through charity partner, Family Action.

The initiative comes after its own research found that 81% of men hide their problems, while 18% don’t know where to seek help.

Record results for online retailer

Online car retailer Cazoo has announced record revenues in the first quarter of the year, up 159% year-on-year to £295m. Vehicle sales were up 102% while retail units sold increased 53%.

Alex Chesterman OBE, Founder & CEO of Cazoo, said, “We expect any macro headwinds to be transitory in nature and remain extremely excited by the enormous market opportunity for Cazoo and are very confident in achieving our long-term growth and margin targets.”

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webinARC – products, equipment & services      

1.30pm Wednesday 25 May    

In this webinARC we explore the latest developments in repair products, equipment and services.

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