Mirka marks 80-year milestone

Mirka is celebrating its 80th birthday this year, growing from its Helsinki roots in 1943 to one of the world’s leading manufacturers in the surface finishing industry.

With innovation and quality at its heart, the company’s core vision has remained the same for eight decades:to give people and its customers the opportunity to perform better and achieve that perfect finish.

Mirka’s CEO Stefan Sjöberg said, “The most important element of our evolution has always been to listen to the voice of our customers. We are proud of all the milestones we have achieved, but to stay relevant we must also look forward to the next big thing, and here we see a lot of potential.

“The Green Deal in the European Union, and the green transition in the world in general, are things that will shape how we look at our business and how we perform. The company that solves this puzzle will be relevant for many years to come, and looking at our organisation today, I am confident that Mirka will be here to celebrate its 90th and 100th anniversaries as well.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Working for a sustainable future

Sustainability is both an internal and external challenge facing every organisation in every industry. Internally, it means securing the skills vital to achieving future growth while at the same time following an environmental agenda demanded by both regulators and, increasingly, customers. Externally, it means social responsibility in terms of equality and diversity, and working towards net zero operations.

Here, Copart, Solera and e2e Total Loss Management share their sustainability achievements and objectives.

Copart

Throughout our 40-year history, and now as the global leader in vehicle remarketing and recycling, Copart plays a major part in enabling a sustainable approach to vehicle recycling across the globe. 

Since our inception in 1982 Copart has facilitated the re-use and recycling of millions of vehicles each year, and the resulting positive environmental impact.

From a global perspective, we’re proud to have delivered proven environmental benefits of increased efficiency and a reduced carbon footprint, and, offset by the provision of recycled vehicles worldwide which we calculate to have avoided new parts manufacturing CO2 by more than 100-fold our own Scope 1 and Scope 2 CO2e emissions. 

Our overarching Plan-Net-Zero programme, which is now well underway and is already delivering results with a range of initiatives including:   

  • A company-wide roll out of The Carbon Literacy Project training programme, where we’ve already achieved a Silver accreditation in record time. We are now working towards Gold and then Platinum status.
  • Ensuring the ‘Greenest Fleet on the Street’ – an ongoing fleet replacement and expansion programme to provide DVS/Euro VI compliancy and lower mileage, fuel consumption, and emissions. 
  • A sustainable infrastructure and evolution of our biodiversity spaces to ensure effective energy consumption and waste management.

We are also very proud to have made a commitment to The Science Based Targets initiative (SBTi), joining more than 3,000 businesses that are working towards reducing their emissions alongside our commitment to Ecovardis Business Sustainability Rating – the world’s most trusted scheme.

Given our position as the world’s largest vehicle recycler, we believe strongly in the commitments we have made towards sustainability, and we continue to work on behalf of, and for, our customers, to ensure we pro-actively manage our impact to the climate change crisis.

Solera

It has never been more important for all companies to demonstrate their Environmental Social and Governance (ESG) credentials. This means showing care for our environment, for people and for proper governance, and making meaningful reductions in carbon impact.

Solera is helping insurance providers across the globe change their working practices for the better, reduce their impact upon the environment, and be able to report their achievements fully and easily – all while improving customer service and their own bottom line.

There are several points at which businesses can reduce the CO2 emissions associated with their and their partners’ business activities.

Fore example, decarbonising the UK’s fleets is a top priority as road transport is the leading source of greenhouse gas emissions.

Neil Garrett Sales Director, said, “Solera can help fleet insurance customers to decarbonise their fleets. We have unparalleled access to emissions data by vehicle model and type, including 10-plus years of historic CO2 emissions datafor vehicle make, model and derivatives, blending DVLA anonymous data with in-house data.”

Solera is able to use this data to assess the current performance of the fleet portfolio, identify any poorly performing areas of the business and calculate its current emissions impact.

Meanwhile, Solera’s automotive insurance solution is designed with efficiency of the claims journey as its number one priority. Hence, our platform intrinsically enables the customer to eliminate waste, all of which has a carbon cost. By reducing admin time, providing intelligent automated estimates at FNOL, correctly identifying total loss vehicles at the very start of the process, and bringing all partners into a single workflow platform for estimates and invoicing, we increase the efficiency of claims management at every stage.

Neil added, “Every efficiency means a saving of time, energy, transport or money – and also reduces the carbon impact of the claim as a whole. Every action businesses take has a carbon cost, whether sending an email or making a phone call. Every time we can eliminate or reduce these steps, business activities become more environmentally friendly.”

e2e Total Loss Vehicle Management

As part of the insurance supply chain, the vehicle recycling industry has been proactive in creating a sustainable future and reducing environmental impact with responsible business practices for decades. 

Vehicle recyclers are targeted by the Environment Agency [EA] to recycle 95% of all end-of-life vehicles and annually report their compliance to DEFRA.  e2e’s network members exceed EA targets and safely dispose of hazardous materials such as coolant, brake fluid, and air conditioning gases and then extract all the useful components like metals, plastic, rubber and glass for re-use. 

Vehicles have significant carbon costs attached to every single component within them.  This comprises the energy used in the extraction of raw materials, transportation to a parts manufacturing facility, then on to an assembly factory to be brought together as a vehicle and finally, more than likely transported halfway around the world on a ship. 

Carbon accounting for the full life of any vehicle is very complex, depending on many variables; but reducing wastage and efficiently separating and recycling materials can deliver extensive savings. 

The vehicle recycling industry provides both future materials security and opportunities for carbon reduction through its supply of reclaimed parts. e2e provides access to an inventory of over five million quality-graded, warranty-assured reclaimed parts to insurers and bodyshops. 

Focussing on sustainability at a network and individual member level, e2e has recently concluded a major study and review of our entire approach to Environmental, Social and Governance [ESG] issues and opportunities. ‘Project Sustain’ is currently reporting back to network members and the conclusions are due for public launch shortly.

We have examined the core fundamentals of how we operate as a network, the environmental action plans of individual members, and the real opportunities that exist for us to make a further significant difference in our industry.

If you would like to contribute to March’s feature, Vehicle technology and its influence on claims, or contribute to our growing content output in another way, please email alanfeldberg@iloveclaims.com

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

September date set for AutoRaise Rally

The AutoRaise Rally will this year take place from 7-9 September, following a route through East Anglia and Lincolnshire.

Entries for the Viking-themed fundraising event close of 27 March, with places reserved on a first-come, first-served basis with a £500 deposit per team.

The Rally will set off from Lotus Cars’ headquarters in Hethel, Norfolk, with overnight stops in Brigg and Lincoln.

Jen Evans, AutoRaise Business Manager, said, “We hope to sell out this year’s Rally and make it as much fun as 2022. I have put a huge effort into choosing the vast array of pit stops and activities en route. I just want people to enjoy themselves, and most importantly raise as much money as we possibly can.”

Steve Thompson, AutoRaise Vice Chair, added, “After the most successful AutoRaise Rally to date last year, we have given ourselves a huge challenge to exceed this, in terms of fun, networking and fund raising. Our decision to stay in the UK and take in three counties on our two-day ‘Viking themed’ rally was an easy one for us. We are hopeful that this will encourage more entrants from across the industry. 

“Our starting grid this year will be at the Lotus Cars Headquarters in Hethel, Norfolk.  We will start from their own test track and head out along the north Norfolk coast, through Cambridgeshire and into Lincolnshire as we again straddle the coastline with plenty of sites along the way.

“Not only is the driving and sceneries a huge pull for the AutoRaise Rally, but our evenings have been equally fantastic with live music, DJ sets and a suitable end to events with a feast fit for modern day Vikings on their voyage to raise awareness and income for young apprentices.”

The cost per team is expected to be £1,500, including meals, accommodation, lunches, refreshment breaks, drinks receptions and entertainment.

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Linwood launches new apprenticeship service

A new apprenticeship solution for employers will be launched by established industry leader Bob Linwood on 1 March.

Apprenticeship Central has been set up as a full-service provider of apprenticeship services for employers who want to outsource their recruitment and retention activities.

It launches with three main services: recruit; nurture; ensure.  

Recruit finds and processes apprentices through the PreEmployment Programme (PEP), Nurture provides a full learning journey management service that helps employers ensure their apprentices stay engaged and motivated, while Ensure sees the Apprenticeship Central team maintain relationships with apprentices to provide further support, both personally and professionally.

Apprenticeship Central founder Bob Linwood, who also established ABLE TO (Support Services), said: “ABLE TO was created with a two-pronged service offer: to help businesses with their marketing activities and to help employers develop their apprenticeship strategy. We will celebrate our second anniversary soon, and with an ever-increasing demand for our apprenticeship services, now is the right time to evolve and give our unique apprentice proposition its own brand to power forward with.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Sharing is caring

Volvo Car UK Ltd continued its open dialogue with the insurance sector on Tuesday 14 February when it hosted its Volvo Product Awareness / Technology Insurer Event at its Training and Development Centre in Daventry. ARC360/ILC – sporting red, along with many others, to support Rainbow Trust on ILC Day – was on hand to capture insights from the day.

Lee Berrell, Aftersales Delivery Manager, Volvo Car UK Ltd set the scene for the day by emphasising Volvo’s commitment to safety within the aftermarket: “The aim is to keep Volvo vehicles 100% Volvo because we want to know how they will behave in the event of an accident. Volvo Cars has been a leader in the field of car safety for decades. That will never change.”

Lee highlighted how Volvo, now under the Geely umbrella which includes brands such as Polestar, Lotus and Smart, is working closely with its fellow brands to share advances in design, technology and safety. One particular area that continues to innovate is electric powertrain development, although Lee stated: “Without doubt battery electric vehicle (BEV) is coming, but for the foreseeable future Volvo will continue to take a blended approach when it comes to repairs.”

‘I roll’

Reiterating Lee’s opening remarks, Mike O’Neill, Senior Product Trainer, provided an insight into how Volvo – Latin for ‘I roll’ – was founded by Assar Gabrielsson and Gustaf Larson in 1927, with the intention of making a car that put quality and safety first. Since this time – and with innovations over the years such as the three-point seatbelt, booster seats, side impact airbags and inflatable curtain airbags – Volvo has saved in excess of one million lives.

Asked if hydrogen propulsion was a development to look out for from Volvo, Mike said that like most manufacturers the business was keeping a keen eye on developments, but electric power remained the way forward for now.

Leading the way in EV development and the cross pollination of technology is Polestar – Volvo’s sister, all-electric, performance brand – which now has over 13,000 vehicles on UK’s roads, supported by 100 Volvo retailers and 67 approved repairers. With three new models in the pipeline before 2025, it’s a brand that is gaining significant traction in a highly competitive market.

Three pillars

“Safety, sustainability and technology are our three key pillars moving ahead with the likes of the Volvo EX90,” said Mike. Built on a new SPA2 platform – EV powertrain compatible only – the EX90 seven-seat SUV offers a range of circa 363 miles and will feature Lidar systems as standard, interior occupant sensing and bi-directional charging offering the potential to power the home, store power or return it to the grid. Structurally, the vehicle will also feature ‘mega-castings’ significantly reducing the number of parts with a one-piece aluminium casting. It will also boast 18% recycled plastic components, taking Volvo a step closer to its target of 25% by 2025.

Providing further insight into Volvo’s current PHEV product line-up, including a technical discussion around battery management, Lead Technical & Product Trainer Gary Tacey explained how Volvo’s VIDA – Vehicle Information and Diagnostics for Aftersales – was the key to safe and effective repair.

Gary said, “Detail in repair is key. VIDA provides trained technicians with the precise information they need, when they need it and its use is something we ingrain from the outset with our apprentices.

“Guided safety system identification, diagnosis and calibration is just one of the areas VIDA enables our approved repairer network and retailers to satisfy.”

Integral to this 100% Volvo-centric approach, Volvo retailers are now fully trained in windscreen repair and replacement, while leather repair and SMART are also coming soon.

Repair network

The Volvo Car UK Ltd repair network now boasts 72 approved repairers, circa 90% of which are aligned to a retailer. Some 7,000 repairs went through the network in 2022 with 2023 set to surpass this number by some margin.

Phil Powles, Volvo Body & Paint Programme Business Development Manager, said, “We have recently revised and updated the standards throughout the network which require one EV technician as well as one apprentice per facility. Behind all this sits MONITRR – our centralised auditing system – which is in place to ensure we continuously deliver on our promises.”

An area that the business is keen to promote further moving ahead is its Borderline vehicle write off avoidance programme, which in 2022 offered 65 cases of support to the value of £65,000. Over 88% of the vehicles that came through the programme were saved. For 2023, the business is keen to ensure it helps even more Volvo customers have their vehicles returned to the road.

Grow your own

Rounding out the day, Stuart Hickling, Programme Manager – Volvo Car UK Ltd, Apprenticeship Programme at Calex UK, reiterated the need for the industry as a whole to embrace apprenticeships and bring new people into the sector for the benefit of all.

“As an industry, we have got to start growing our own,” said Stuart, “Financially it’s a no-brainer – the key element is the mentoring and coaching which takes time. As an industry, we need to work together to ensure we find that time.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Presenting the webinar – ‘Crash. Detect. Settle: Digitising the motor claims journey’ – Andrew Barratclough MBA, VP Partnerships Director Global, Solera | eDriving, said, “Having an app that a driver is using to reduce the number claims in the first place, but then linking that directly to the claims journey, is unique. The key is that it shares data between everyone, there are no challenges or delays because it’s all within a single family on a single platform.”

He explained that by bridging the digital divide between driver, manufacturer, insurer and repairer, there will be fewer accidents and those that do happen will be processed more quickly. This will both save money and improve the customer journey.

Andrew began by revealing that average motor claims cost in the UK has risen from £1,387 in 2013 to £2,485 last year, driven by increased technology within vehicles and the subsequent need for more specialist skills.

Alongside this, motor insurers face other challenges such as inconsistent incident and damage reporting, too many touch points along the claims journey, and rising customer expectations.

He said that Mentor addresses all these issues.

First, it goes to the source of the problem by turning the spotlight on driving standards. By closely monitoring driver behaviours, it seeks to improve road safety through the availability of more than 300 micro training modules, alongside driver ratings, rewards and gamification.

To date Mentor has monitored more than 300 million driver behaviours and recorded a 51% improvement in FICO Safe Driving Scores among risky drivers in six months and a 70% improvement over 18 months.

However, accidents will always happen and when they do Mentor makes every minute count.

Embedded within the app, Automatic Collision Detection technology instantly detects collisions and automatically informs both the insurer and, where necessary, the emergency services.

Boasting 100% detection of crashes over 30mph, 98.7% detection of crashes between 10-30mph plus a 99.1% suppression of false positive detections, the technology is able to accurately record the nature of the collision and then steer a more accurate triage through the Driver Event Reporting page.

Driver Event Reporting includes a series of incident-specific fields for the driver to fill in, with photo evidence requested using Guided Image Capture.

Based on telematics data captured during the incident, alongside information provided by the driver and the accompanying images, Mentor is able to assess the vehicle damage and produce a pre-estimate within just three minutes, with a final estimate taking typically 10-12 minutes.

Andrew said, “Motor insurance is outstripping inflation. During a cost-of-living crisis, we need to make sure it is not adding to our customer’s burdens. Mentor is an immediate opportunity to increase automation and reduce cycles time, and therefore cost.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

ARC360 news round up – Friday 24 February 2023     

Crash. Detect. Settle.
Digitising the motor claims journey.

We all know how important it is to begin the claims process as soon as possible following a collision – doing so within 24 hours offers multiple benefits and savings. What if you could speed the process up even more? During this showcase webinar session, viewers gain an insight into Solera Mentor by eDriving.

CLICK HERE TO REGISTER

Skills and talent requirements come under spotlight

The evolving skills and talent requirements of the insurance claims sector will come under the spotlight at a new ILC event taking place in April.

Headline sponsored by specialist training provider Wiser Academy, and backed by some major names from across the insurance claims sector, the inaugural ILC New Generation in Claims event will take place at etc.venues Manchester on 26 April.

Drivers’ preferences still black and white

White remained the most popular car colour in 2022, according to BASF’s Colour Report for Automotive OEM Coatings.

It continued the recent dominance of achromatic colours – white, black, silver and grey – although blue and red remained popular alternatives and yellow, orange, green, and violet all increased their market share.

Copart stars in ABI special

Copart UK emphasised the need for partnerships and collaboration in the insurance sector during a special programme assessing the UK insurance sector produced the ABI Annual Conference.

‘Securing Futures’ was produced by ITN Business to consider the work taking place within insurance and how the sector needs to evolve going forward.

Percayso underlines growth strategy with Cazana acquisition

Automotive data platform Cazana is being acquired by Percayso Inform for an undisclosed sum and will now be known as Percayso Vehicle Intelligence.

Cazana, which was acquired by Cazoo in 2021, delivers in-depth insight on individual cars through more than a billion unique data points and is trusted by 60% of leading UK insurers as well as the Motor Ombudsman.

Stellantis turns to BSG for business masterclass

Stellantis UK has extended the support it offers its approved repair network with a series of training sessions delivered by Business Success Global.

The first Stellantis training day took place in Maidstone when eight members of the Stellantis repair network attended, before nine more repairers attended the 3M UK science and technology HQ in Bracknell for the second session.

Perfect score for H&L Motors

H&L Motors has celebrated its 70th birthday by passing its latest Volkswagen Group audit.

The family-run business based in Twickenham achieved a 100% score, emphasising its continued investment in training, tooling and facilities.

Walton retains Mazda approval

Manchester-based Walton Accident Repair has retained Mazda approval after another successful audit.

Managing Director Jason Gough said, “Great work from the team once again. Thank you for your hard work, continuous commitment and investment.”

Aioi sets up AI research lab

Aioi Nissay Dowa Insurance has joined forces with Mind Foundry to establish a new joint venture research lab in Oxford.

Mind Foundry is an Oxford University spin-off that develops AI solutions.

The Aioi R&D Lab will focus on mobility solutions, autonomous driving, telematics and personalised insurance, and climate change solutions.

Turkish delight for EDK Automotive

EDK Automotive has continued its expansion in Turkey by opening its second site in Istanbul, and fourth in the country.

The headlight repair company, which handles about 10,000 jobs a year, uses its own unique technology to replace damaged parts of the headlight structure without replacing the headlights themselves.

Fraud shackled by the law of physics

Davies Head of Research, Michael Hall will discuss forensic investigations following a collision at Lancaster University next week.

Aimed at claims handlers, lawyers, and anyone else involved in motor claims, the free-to-attend talk will consider how fundamental physics can identify any unusual irregularities around the collision, and if injuries are genuine or fraudulent.

Allianz strikes perfect human-technology balance

Allianz has secured the Service Quality Marque from insurance consultancy Gracechurch for the seventh successive year.

The award recognised Allianz’s commitment to service and expertise, and for delivering the right balance between in-person and digital claims handling.

Ezi-Methods climbs the download charts

Ezi-Methods has achieved four million repair method downloads in just over a decade since launch.

The company now offers more than 74,000 repair methods for 61 makes and 1,052 models.

Car production stable as EVs charge

UK car production was stable in the first month of 2023, although EV’s enjoyed a near-record month and commercial vehicle production marked its best start to a year since 2012.

According to the Society of Motor Manufacturers and Traders (SMMT), car production output was down 0.3% to 68,575 units in the month, although combined battery electric, plug-in hybrid and hybrid electric vehicle volumes were up 49.9% to 28,329 units and CV production grew 35.6% to 9,299 units.

ARC360 Market Intelligence: January 2023

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Wiser Academy unveils free insurance course

Wiser Academy has responded to the ongoing skills challenge in the insurance industry by introducing free ‘introduction to insurance’ courses to new starters.

The two-day courses will be held every month until the end of the year and will cover insurance basics such as regulation, risk, structure, claims, ethics and professional behaviours.

It is hoped that more than 500 people will complete the online course by the end of 2023.

Wiser Academy Managing Director Crescens George said, “It is a course designed specifically for new starters to broking, especially smaller brokers who don’t have their own training and development facilities in-house. We’re aiming for 50 people for each of the courses, and there is no charge as Wiser Academy is 100% committed to playing its part in encouraging people to make the most of their new career in insurance.”

He continued, “There’s a broader challenge for our sector in the shortage of talent at all levels in insurance, which tends to create wage spirals and companies taking staff from each other. Getting new joiners to kick start their career in a supported manner is vital means of keeping them in broking, and we hope the industry will respond positively to this new course.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

ARC360 news round up – Friday 17 February 2023       

Crash. Detect. Settle. Digitising the motor claims journey. 

Reducing the claims journey is key to better customer service, greater efficiencies, and more savings. The benefits of beginning a claim with 24 hours of a collision are well-established – but what might the benefits be if the process was even quicker? Industry leader Solera will deliver a showcase webinar session offering viewers an insight into Solera Mentor by eDriving. 

ILC event to tackle skills shortage

ILC has announced a new event that will shine a light on the skills gap within the sector and discuss strategies for overcoming it.

Headline sponsored by specialist training provider Wiser Academy, the inaugural ILC New Generation in Claims will take place at etc.venues Manchester on 26 April and is aimed at anyone who is either directly or indirectly impacted by a lack of new talent entering the sector.

Data legislation could be delayed

The European Automobile Manufacturers’ Association (ACEA) understands that the European Commission’s legislative proposal on access to in-vehicle data may be delayed – although this has not been confirmed by the Commission. 

The Data Act, which is currently under review, will offer users more control over the data generated by vehicles and provide third parties ‘fair and non-discriminatory access to this data.’

SMART Bodyshop Solutions continues expansion

SMART Bodyshop Solutions is recruiting MET, panel and paint technicians after cutting the ribbon on a fifth site, located in Kidderminster.

The new facility, which will accommodate all Truck and Luton Van repairs for key clients, increases repair volume within the group to more than 10,000 vehicles a year.

BMW launches new insurance product

BMW has introduced a new monthly subscription insurance policy. BMW Flex Car Insurance comes with no up-front deposits, no APR charges and no cancellation fees and offers the customer the guaranteed option of a BMW/MINI approved repairer.

Summers retains Volkswagen approval

Summers Accident Repair Services has successfully passed a vigorous Volkswagen Group UK audit, underlining its continued commitment to investing in skills, equipment and tooling.

The business has been Volkswagen-approved for more than 34 years.

OIC portal subject to government inquiry

The Justice Committee has launched an inquiry into the impact of the whiplash reforms, including the effectiveness of the Official Injury Claims portal.

The committee is now inviting evidence on a number of issues around the reforms, such as impact on claims volumes and costs, and the effectiveness of the portal. 

IMI announces Awards shortlist

The shortlist for the Institute of the Motor Industry Awards has been announced, with the winners due to be named at the InterContinental Hotel, London, on 15 March.

Steve Nash, CEO of the IMI said: “Although our sector continues to battle a skills shortage, it is tremendous to witness such a diverse wealth of talent across all our award categories.

People 

Inspiro Learning has named Martin Darby as new Volkswagen Group Key Account Manager.

Volkswagen Group UK has appointed Lee Harrison as ADM Sales Channel Manager.

Kelly Oakley has started a new position as Resource Planning Analyst at Solus Accident Repair Centres.

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners

Squad UK announced for WorldSkills Competition

WorldSkills UK has announced its squad of 94 young people that will represent GB at the 47th WorldSkills Competition, taking place in Lyon, France, in September 2024.

Squad UK, comprising students and apprentices across 27 disciplines, will now begin an 18-month intensive training programme to prepare them for what is regarded as the ‘skills Olympics’.

Representing the UK are:

Autobody Repair

  • Ben Priestley – Riverpark Training
  • David McKeown – Riverpark Training
  • Ieuan Morris-Brown – Cardiff and Vale College

Car Painting

  • Dominic Everington – Steer

Training in both techniques and mindset will be led by a team of highly skilled instructors, industry experts, former medal winners and performance coaches, with the final team expected to be announced next spring.

WorldSkills UK Deputy CEO Ben Blackledge said, “This is a life-changing moment for the 94 members of our squad. They now face months of intensive training that will take their skills to a whole new level. They have done so well to get to this stage and are fantastic examples of the very best of our further education system, but the hard work really starts now as they prepare for international competition.

“These are such important opportunities to both raise the profile and prestige of UK skills and enable us to transfer the insights and best practice gleaned from other countries to drive standards at home.”

More Insights

ARC360 Conference 2025: industry giants to gather at the British Motor Museum

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

14-05-2025

ARC360 News – Friday 9 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | wellbeing | Words

09-05-2025

Step up for Ben

Bodyshop | Environment | Mobility | People | Supplier | wellbeing | Words

08-05-2025

Corporate Partners

Partners

REPAIRIFY

Associate Partners