Feature interview: Jane Pocock, Copart

Copart is a global leader in vehicle remarketing and recycling, handling more than 500,000 used and salvage vehicles every year in the UK alone. Here, we speak to UK & Ireland managing director Jane Pocock about Copart’s focus on and commitment to sustainability, and ask what that means for the business on a day-to-day basis.

Can you give us an overview of how sustainability has risen up the list of priorities at Copart in the last few years?

As a global leader in vehicle remarketing and recycling, Copart has always been committed to environmental sustainability.

From our inception in 1982, we have played a critical role in the automotive circular economy as the key intermediary enabling the recycling and reuse of automobiles and automotive parts, while facilitating access to transportation around the world.

With sustainability now a strong focus around the globe, our customers, partners, and stakeholders expect Copart to continue leading by example. As the owner of the UK’s largest salvage transport fleet, we’ve made sustainability the focal point of our future strategy.

Our Plan-Net-Zero programme (our formal commitment to both global sustainability and becoming a more sustainable business by achieving net-zero emissions) is well underway, with a renewed focus on vehicle recycling, green parts, and EVs.

With a decade of experience and expertise in the handling of EVs, our operational network is fully equipped and ready for the electric revolution ahead. We have steadily been building specialist facilities, skills, and processes around handling and remarketing EV’s, and now have UK-wide capabilities.

In addition to significant investment into specialist training for our people, our Operation Centres have been constantly evolving to support electric and hybrid requirements, with hundreds of changes made to our operational processes.

What does sustainability success look like for Copart?

Copart’s ‘sustainability quadrants’

As a global leader in online vehicle remarketing and recycling, our vision is to achieve a carbon-neutral future while consistently delivering a world-class level of customer service.

Our ‘sustainability quadrants’ (see image) ensure we focus on the right things to achieve our sustainability goals.

  • We’ll continue to expand our UK recycling and green parts capabilities.
  • 75% of our annual vehicles sold for re-use or re-build; 25% sent to scrap recyclers.
  • Over 5,808 tonnes of vehicle components recycled and over 5,000 vehicles crushed for recycling in the last year.
  • We’re increasing energy efficiency through smart technologies and innovative green solutions.
  • Our ongoing sustainability refurbishment programme means the design of our future offices will be energy-efficient and constructed responsibly.
  • We are introducing more outside green spaces to our locations to improve air quality, encourage nature, and reduce our carbon footprint.
  • Nothing is off the agenda, from light bulbs to waste management.
  • Our ‘Greenest Fleet on the Street’ initiative has seen Copart invest in upgrading our fleet, to deliver lower mileage, lower fuel consumption, and lower emissions.
  • We’ve committed to providing Euro VI compliancy across our full 250-strong transporter fleet through an ongoing fleet replacement and expansion programme.

How is Copart working with partners to initiate change in this area?

As a global market leader, our insurance customers expect us to be a sustainable partner/green supplier and lead by example, so we must continue to rise to this challenge.

We are working with our partnership network across fleet, transport, infrastructure, and education, reviewing everything from Carbon Literacy training for our teammates, to the most sustainable fuel options to ensure we operate the ‘Greenest Fleet on the Street’.

To keep us on track and on target, external auditors will review our annual Streamlined Energy and Carbon Reporting (SECR) and Energy Savings Opportunity Scheme (ESOS) reports, as well as Copart’s EMS objectives and on-site processes, to ensure we achieve our sustainability commitments.

Our Plan-Net-Zero programme also involves supply chain analysis. We comprehensively review and quantify each of our supplier’s emissions using the Economic Input-Output Life-Cycle Assessment (EIO-LCA) method.

Can you give us an insight into the role partnerships are playing in achieving your sustainability targets?

Our Copart teams are working closely with a consultancy firm to develop a comprehensive Project Charter, which will agree critical success factors, timeframes, targets, and roles and responsibilities of key personnel.

A Net Zero Gap Analysis will then be completed to identify key improvements and opportunities and establish emissions boundaries and data inventory, which will lead on to the development of our Net Zero Roadmap.

We’re excited about making meaningful and measurable changes as we look forward to the development of more sustainable business practices and a greener future.

What do you see as the greatest challenge in terms of sustainability?

The greatest challenge will be reacting quickly and ensuring that we continue to stick to the timescales ahead.

There is also work ahead of us to do all we can to educate and encourage all our teammates to live and breathe sustainability in everything they do, both inside and outside of work.

We want to make this part of our everyday culture and communications going forward and we are continuously introducing various green initiatives across the business, including our Choose to Reuse campaign, where we hope to encourage the mindset of recycling and the avoidance of single-use products.

There is more work is still to be done, but Copart is passionately committed to the challenges ahead. By making a transformative change today, we believe we can create a sustainable tomorrow.

How is sustainability influencing process and operations within Copart?

As part of our Plan-Net-Zero sustainability strategy to achieve the ‘Greenest Fleet on the Street’, we have committed to providing Euro VI compliancy across our full 250-strong transporter fleet through an ongoing fleet replacement and expansion programme.

Investment into the deployment of the latest connected telematics and cameras across our fleet will enhance efficiency and significantly lower fuel consumption and emissions. 

Our comprehensive driver behaviour telematics data not only improves driver productivity and long-term fleet sustainability, but also helps to lower emissions and maintenance costs by planning the most intelligent and effective routes.

Because of the strategic and unrivalled positioning of our sites across the country, we are proud to say that we are never far from urban communities, and therefore our customers. This means that we can collect and handle vehicles quickly, efficiently, and with minimal environmental impact.

We’ve also made significant investment in laptops and software for our teammates, supporting hybrid working practices and reducing unnecessary mileage and fuel consumption.

How are you engaging with your workforce to ensure everyone is working towards the same end?

We send out regular internal communications to keep teammates updated on the progress of our green initiatives and how they can contribute to their success.

Much of this is led by Copart’s Green Team, our dedicated environmental team which includes teammates from each Copart location.

The Green Team helps to ensure that all Copart’s processes are carried out safely and that the environment is considered at every stage. Weekly and monthly checks are completed by the team at all Copart locations including waste disposal, noise pollution, land and water contamination, evidence of pests/vermin and air emissions.

The work of the Green Team helps us to conduct our business in a way that is ethical and mindful of environmental impact and helps us to maintain a positive business reputation.

We’ve also made a significant investment into training with initiatives like the Carbon Literacy Project, to provide formal training and environmental awareness for teammates both inside and outside of work.

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Ben launches self-referral to free Life Coaching service

Ben, the automotive industry charity, has launched a new self-referral route to access its free Life Coaching service.

Anyone who works, or has worked, in the automotive industry, can now register for free Life Coaching sessions by completing a short self-referral form online.

The personalised Life Coaching service gives automotive people the opportunity to work with a qualified professional to identify the change they’d like to see in their lives, set goals and maximise their potential to become the best version of themselves. 

Specially-trained Life Coaches will work closely with individuals to identify the areas in their lives that they would like to change or improve, gaining an understanding of where they are now and finding out where they would like to be in the future.

Rachel Clift, Health & Wellbeing Director at Ben, said: “We know that there are many people out there who feel stuck and feel that they are not making the most out of their life. Our personal Life Coaches can help you figure out exactly what you want in life and how to achieve it – they’ll be your cheerleader, your mentor – and will also give you the encouragement you need to keep on track.”

She continued, “We’re on a mission to help those who work in or have worked in the automotive industry to live their best life, to become more self-aware and realise their potential. We want more people to know about Ben and the support we offer including our exceptional Life Coaching service”

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AW releases latest Career for Life episode

AW Group has released the fourth episode in its Career For Life docuseries which takes a look at the group’s most highly accredited technician, Simon Bailey.

Eager to work with vehicles from a young age, Simon spent the summer of 1999 showing his dedication and was offered an apprenticeship that same September.

Now a Tesla, JLR and VW Audi trained Senior Panel Technician Simon commented, “The industry is constantly evolving. We have to stay ahead of the game and be prepared for that.”

Simon has spent time training at Tesla’s training facility in Tilburg, Netherlands, home of the company’s Final Assembly Plant.

“I love my job,” he said. “Every repair is different. I get to work on some amazing vehicles and never dreamed my career would progress and change so much as it has.”

Simon received his 20 year service award during the lockdown of 2020 along with some of his colleagues during a virtual cheese and wine evening.

Simon’s story can be seen here.

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Motofix passes Bsi audits despite pandemic

Motofix has achieved another round of 100% successful Bsi audits across all eight sites during 2021.

Sue Cripps, General Manager for Standards and Compliance and a member of the Motofix Group Central Services team, said, “Our sites have performed brilliantly last year. We had eight clear audits with no nonconformances which is an incredible achievement given all the challenges and business upheaval throughout the pandemic.”

Dean Markwell, Bsi Automotive Technical Delivery Manager, added, “Over the years of conducting assessments at Motofix sites, our assessors have observed how Motofix have fully embraced the intent of the standard and embedded robust controls within its repair processes.

“The ongoing investment in resources and the engagement of its staff are key aspects that stand out during our assessment process which provides a great indication of how seriously Motofix take its BS10125 certification. Alongside a standardised progressive management system in place at all of its sites, this ensures Motofix has the ongoing capability to repair vehicles to very high standards in an ever-evolving mobility landscape.”

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AWG proclaimed ‘EV Ready’

AW Repair Group (AW) has achieved EV Ready certification from Thatcham Research across all its sites.

AW Repair Group was the first to sign up for Thatcham Research’s EV Ready training programme in August 2021, and now more than 200 technical and administration staff have completed tailored e-learning modules to become EV Aware.

Technical teams have also completed a Level 3 qualification to ensure EVs can be safely managed across all sites.

Steve Hoe, Technical Development and VM Executive at AW Repair Group, said: “Although we already have several TecKnowlogy Centres specialising in EVs, Tesla and multi-material repair, we felt it was really important for all the team to have certified EV awareness, particularly as we are now seeing an increase in EV offerings across the whole of the car parc.

“Knowing the safety precautions to take when near a ring-fenced EV repair in progress or simply being able to talk competently with an EV driver are just two simple side benefits of the EV Ready certification.”

Dean Lander, Head of Repair Sector Services, Thatcham Research said, “It’s been a huge pleasure to award AW with its EV Ready certification. As a progressive, agile business, AW quickly recognised the need, and opportunity, to upskill all staff who might encounter an EV. Now AW has become the first to complete the EV Ready programme, its customers can bank on meeting well-informed individuals with a strong working knowledge of EVs, across all touchpoints.”

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ARC360 News Round Up: Friday 7 January 2022

Register now (Wednesday 26 January 2022 – 1.30pm)

In this webinARC we explore the key themes of sustainability across the industry to discover just what it means to different operations – from large corporates through to independent businesses –at this current time.

December dip in volumes

Repair volumes fell from November to December and although marginally better than December 2020 they were only 88% of volumes recorded in December 2019.

Based on Audatex figures, Trend Tracker has reported that across the year volumes were 85% of 2019 levels, which equates to a shortfall of about 423,000 repairs.

Copart and Solus agree innovative exchange programme

Copart has announced a new colleague exchange programme with Solus, the repair arm of Aviva.

As part of the programme, engineers, trainees and apprentices from each business will spend time with the other, giving them to opportunity to upskill and better understand each other’s roles.

BEVs breakthrough in 2021

Sales of battery electric vehicles last year exceeded the last five years combined as 2021 signalled a breakthrough year for electrification.

According to the Society of Motor Manufacturers and Traders, 190,727 units were sold, which equates to 18.5% of all new registrations. Combined with hybrids that ratio rises to 27.5%.

However, the wider new car market continued to struggle. Just 1.65 million new cars entered the UK market, which is 28.7% down on 2019 figures.

McKinsey publishes far-reaching mobility report

McKinsey has produced an all-encompassing report assessing the future of the mobility market. Its granular Mobility Market Model takes data from more than 2,800 cities and towns in more than 110 to model a range of possible mobility projects.

The report, which considers miles travelled, vehicle sales, infrastructure and environmental impact, also estimates the size of private and shared transport markets through 2030 and beyond.

FMG promotes from within

Claims management specialists FMG has promoted former Business Development Manager Matthew Lees to the new role of National Sales Manager – Insurance Solutions.

In his role he will be responsible for promoting FMG’s outsourced claims management solutions to insurers, brokers, MGA’s and self-insured fleet operators.

BSI inviting industry input

BSI is inviting industry input as it reviews its CAV standards roadmap. It is hosting two online workshops on 26 January and 3 March during which industry stakeholders will be invited to help it future-proof its CAV standard.

The roadmap, first published in 2020, is a forward-looking structure that signposts key projects, published standards and future areas for standardisation.

Ben unveils new fundraising challenge

Automotive charity Ben is launching a new fundraising challenge this summer that is set to test the industry’s mental and physical abilities. The Beast of Ben, taking place in Wales from 6-8 July, will pit teams of four against each other in a series of challenges including abseiling, water crossing, navigation and problem solving.

Registration is £250pp which contributes towards the team’s fundraising target of £5,000 per team.

ALD confirms Leaseplan purchase

ALD has announced that is has signed a memorandum of understanding to acquire fleet management and mobility company Leaseplan from a consortium led by TDR Capital for €4.9bn.

Leaseplan operates a global fleet of about 1.8 million vehicles and the acquisition would merge the two companies into NewALD, which would be positioned to take advantage of megatrends such the shift from ownership to usership, digitalisation and zero emission mobility. NewALD aim for long term fleet growth of six per cent per year.

Motorists overcharged £5m a day

The BBC reports that the RAC has accused petrol retailers of overcharging UK motorists by as much as £5m a day in December, claiming that cuts to wholesale prices were not fairly passed down to drivers.

Prices for unleaded petrol fell 2p a litre but the RAC believes a 12p decrease would have been appropriate. It has calculated that, as a result, retailers made 16p a litre instead of the normal 6p.

US: Driven Brands announces major acquisition

North America’s largest automotive services company Driven Brands Holdings has acquired Auto Glass Now, which carries out repair, replacement and calibration at 75 locations throughout the country.

The acquisition makes Driven Brands one of the largest auto glass services providers in the country and well-placed to capitalise on a market that is valued at $5bn and growing.

ARC360 sets out webinARC schedule for 2022

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Copart and Solus agree innovative exchange programme

Copart has announced a new colleague exchange programme with Solus, the repair arm of Aviva.

As part of the programme, engineers, trainees and apprentices from each business will spend time with the other, giving them to opportunity to upskill and better understand each other’s roles.

The first phase of the programme was launched in December, when five of Copart’s Vehicle Damage Evaluators spent two days with Solus where they were exposed to all aspects of the repair journey, including diagnostics, parts ordering, ADAS calibration, painting, panel work, and understanding the customer journey.  

Russ England, Engineering Services Manager, Copart, said: “This student exchange programme supports our VDEs personal development and Thatcham apprenticeship training by exposing them to real-life bodyshop experiences which they would not normally get to see, and when we host Solus apprentices throughout 2022 they will gain valuable insights into the salvage sector.”

Ayode Duroshola, Learning and Development Partner at Solus, said: The opportunity to create an exchange programme in partnership with Copart is a significant learning and development milestone, which increases avenues for shared learning, collaborative working, and ensures continual professional development for both organisations.  

“The success of the first Copart cohort who found their time at Solus to be an extremely valuable experience, demonstrates that development projects such as this are vital in the sharing of knowledge and best practices, especially in a constantly evolving industry.  

As Solus continues to host Copart delegates throughout 2022, we look forward to our colleagues visiting Copart premises to help expand their knowledge and understanding for the benefit of the Aviva customer.” 

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AW releases docuseries preview

AW Repair Group has released a teaser montage of some of the upcoming features to be released as part of its docuseries highlighting the career success stories among its colleagues.

The series, titled, AW –A Career For Life, has already charted the progression of former IT networks expert Saf, who is now a trainee vehicle damage assessor, and Sophie who explained the support the received during her rise from Customer Liaison Advisor to Workshop Controller in a male-dominated environment.

The teaser video offers a glimpse into the development of other team members who will feature later in the series.

Founder and CEO Andrew Walsh said: “It was very difficult to decide who to include in the series as every role is an essential cog in the wheel. So we’ve been as diverse as possible from newer recruits to long servers as well as home workers and the benefits of flexible working which we, as a company, have promoted for many years.”

Click here to watch the preview.

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Each 45-60 minute session aims to tackle a core thread common throughout the industry and glean input from a variety of stakeholders in order to continue to promote ARC360’s core ethos of ‘gaining ground together’.

Sessions are available to register now by clicking on the image or the linked text.

Details of individual sessions (subject to change) and participants will be added closer to the time of the event.

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Gemini joins 5% Club

Gemini ARC – ARC360’s first Repairer Associate – has become a gold member of the 5% Club, an industry-led campaign that aims to support the careers of young people across the country.

To be a member, a minimum of five per cent of the total workforce must be on ‘earn as you learn’ schemes such as apprenticeships, trainee courses or graduate schemes, while an Employer Audit determines whether a company has met the criteria for a Bronze, Silver or Gold Status.

Gemini, which collected its award at the House of Lords earlier this month, is pleased to announce that it is exceeding the criteria figure for a gold membership, with a massive 14% of the workforce being apprentices.

Dave Sargeant, Gemini ARC Managing Director, said, “We’re delighted to become part of the 5% Club.  As an employer, we recognise how important it is to support young talent. We currently have 90 apprentices on board, and they are a key part of our talented group of people. We continue to recruit apprenticeships each year in partnership with Emtec Colleges and are currently looking to invest into further learning and development schemes. We have several up-coming stars in our industry who are all on apprenticeships, we also have many managers and heads of departments who all started out as apprentices, and therefore at Gemini we recognise the importance of learning schemes and investing in young talent.” 

Mark Cameron OBE, Chief Executive at The 5% Club, said, “It is fantastic that in these challenging times, so many companies are able to commit to the Employer Audit and gain credit for their efforts, and that the majority are striving to expand their schemes over the coming years. Their efforts and achievements are to be applauded.”  

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