Weekly News Round-Up: Friday 25 June 2021

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Join ARC360 on demand for a ‘Mobility Special’ – lifting the lid on the changing landscape for mobility – from modern technologies and human behaviours, to connectivity and future concepts – exploring just what it all means to those involved in the insurance claims sector.

Featuring: Greg Cole, UK Claims Director, Aioi Nissay Dowa; Dean Lander, Head of Repair Sector Services, Thatcham Research; Richard Price, Aftersales Director, BMW UK Ltd; and Stuart Sandell, Assistant Vice President – Sales – UK and Ireland, Enterprise Holdings.

Costs rise as supply chains feel squeeze

The cost of repair rose 14% between H1 2019 and H1 2021 and is likely to continue to climb according to the latest research from Trend Tracker.

Using Audatex data as basis for its repair insight, data shows parts and paint rose 12% and 13% respectively between 2019 and 2021, whilst ‘additional costs’ – those relating to areas such as Covid-19 charges and ADAS calibrations – rose by 46% during the same period.

NBRA to host green awards

The NBRA will host its Greener Bodyshop Awards on Thursday 9 September 2021 to bring together bodyshops and suppliers of green services and products to the industry.

Chris Weeks, Director of the National Body Repair Association (NBRA), said, “Following the success of the first Greener Bodyshop Awards ceremony in 2019, we will be holding a second bigger event later this year which will recognise vehicle body repairers in the industry who are committed to reducing their impact on the environment, by implementing measures for pollution and energy reduction.”

‘Very large’ driving test backlog

Transport Secretary Grant Shapps has acknowledged a “very large” backlog of circa 440,000 driving tests due to the pandemic.

According to the BBC, he said the DVLA has put in place a recovery plan to increase the number of tests carried out every day. He added, “I will personally be seeing to them keeping to track on that recovery plan because young people need to be able to take their tests and pass.”

Previously the BBC revealed learner drivers in Scotland faced a 16-week wait to sit a theory test – almost four times longer than candidates in England and Wales.

The Driver and Vehicle Standards Agency (DVSA) said its testing capacity was limited in Scotland as centres must ensure people observe two metre physical distancing. Only one metre distancing is required south of the border.

The DVSA also revealed that the number of practical tests carried out in the last year had dropped by 72.7% from 2019 to 2020.

Covid-related issues continue to hit production

UK car production rose dramatically in May, according to the latest SMMT figures but still face ongoing Covid-related issues.

Some 54,962 cars rolled off production lines compared to just 5,314 a year ago. Performance, however, was still far below pre-pandemic levels, down -52.6% on the same month in 2019.

Mike Hawes, SMMT Chief Executive, said, “May’s figures continue to look inflated when compared to last year’s near total standstill of production lines. The recovery of car production is, however, still massively challenged here and abroad by global supply shortages, particularly semiconductors.”

Carpenters Group joins MGAA

Carpenters Group, the legal firm providing third-party claims services to insurers, brokers and MGAs, has joined the Managing General Agents’ Association (MGAA) as a Supplier Member.

The partnership will ensure that members of the MGAA have access to Carpenters’ fully outsourced claims services encompassing FNOL claims handling, to TPA services through to a comprehensive Defendant litigation capability to trial.

The move comes as MGAs get to grips with the new demands placed upon them by the implementation of the Civil Liability Act.

IPPR suggests EV focus could see 28% rise in car ownership

The Institute for Public Policy Research (IPPR) analysis of the Committee on Climate Change’s sixth carbon budget shows that current approaches to reaching net zero could lead to 10 million more cars on the road by 2050.

It also claims it would result in an 11% rise in car traffic between 2021 and 2050.

The IPPR report argues that to be fair to all, the UK government’s upcoming plan for decarbonising transport must focus on improving people’s quality of life – and this cannot be achieved through a shift to electric vehicles alone.

IPPR is a registered charity and the UK’s pre-eminent progressive think tank.

AND-E UK and Flock team up

Aioi Nissay Dowa Insurance UK Limited (AND-E UK) and UK InsurTech Flock, have developed two connected motor fleet insurance products which are now available to self-drive hire, own goods, courier and tradesperson fleets across the UK. 

AND-E UK is part of Aioi Nissay Dowa Europe (AND-E) which is part of the MS&AD group, one of Asia’s largest insurers. Combining AND-E UK’s significant capacity and motor industry experience with Flock’s risk intelligence and policy management platform, fleet managers can now access insurance tailored to their operations and designed to help improve safety over time. 

Copart celebrates International Women in Engineering Day

Copart celebrated International Women in Engineering Day this week by catching up with Rachael Martindale, Copart’s first female engineer after achieving an IMI Vehicle Damage Assessor (VDA) qualification.

Rachael’s career with Copart began over five years ago when she joined the business as a Claims Settlement Advisor. She moved into an administrative role within the Vehicle Engineering team, before pursuing a career as a Vehicle Image Engineer.

Rachael said, “Now that the last remaining covid restrictions are easing, there have been reports in the news that road traffic has now risen above pre-pandemic levels for the first time. As a business, we are certainly seeing the effects of this and the volume of accident-damaged vehicles coming through Copart have increased.”

ERS puts stop to £63,000 PI fraud

Specialist motor insurer ERS has successfully pursued a private prosecution against three fraudsters who made false allegations against its’ client in an effort to secure £63,000 in personal injury damages.

It is the first time an insurer has used the Fraud act to secure convictions against both a claimant as well as the witnesses supporting the claim and reaffirms ERS’ zero-tolerance approach to motor insurance fraud.

All three individuals, who were employed as taxi drivers in High Wycombe, were successfully convicted of fraud by misrepresentation. The Claimant received an 18-month suspended prison sentence and the two witnesses each received a community order. All three parties lost their taxi licences as a result of their convictions.

Bowled over

Fix Auto Bradford South found itself in the national limelight this week after local cricketer Asif Ali literally smashed his ball for six… and shattered the rear window of his car in the process.

The comical incident occurred last weekend as Asif was playing for Illingworth St Mary Cricket Club which the Yorkshire repairer has sponsored for the last five years.

After being initially reported by the Yorkshire Evening Post newspaper, the story went national with Asif’s misfortune being reported by the BBC, ITV and Sky News along with numerous national newspapers including The Mirror, Daily Mail and Telegraph.

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Weekly News Round Up: Friday 9 April 2021

Next webinARC…

ARC360’s bi-weekly live webinARC’s will be back on Wednesday 21 April 1.30 – 2.15pm where we’ll be delving into the insights from the latest Trend Tracker, in partnership with ARC360 and NBRA, market survey.

Registration for the event will go live next week.

In the meantime, catch up on all the highlights from the recent ARC360 digital event week – The Future in Focus.

Still time to share insight

There is still time to participate in the Trend Tracker, in partnership with ARC360 and NBRA, latest survey: UK Body Repair Market – Emerging from COVID-19 lockdown, Spring of 2021.

The survey will form the basis of an industry report on the motor insurance market offering the very latest position as lockdown restrictions ease and the sector begins to look forward.

Click here to take part in the survey.

Aurelius acquires AutoRestore Ltd

Aurelius Equity Opportunities SE & Co KGaA has acquired AutoRestore Ltd – previously trading as Autoglass BodyRepair – from Belron International Ltd.

AutoRestore, a leading provider of mobile accident repair services, will complement Aurelius portfolio companies Rivus Fleet Solutions and Pullman Fleet Services which have offerings for commercial fleets focussing on light commercial vehicles and heavy goods vehicles, respectively.

Headquartered in Rushden, Northamptonshire, AutoRestore traded as Autoglass BodyRepair under Belron. Established as a division of Belron in 2010, AutoRestore currently operates a fleet of over 130 mobile repair vans, providing over 30,000 repairs a year to B2B customers, including insurance and fleet management companies, as well as growing its B2C offering.

Read more

SMMT reports market ‘growth’

The UK new car market recorded its first ‘growth’ since August 2020, with 29,280 more units registered during March compared to the same month last year, according to figures published today by the Society of Motor Manufacturers and Traders (SMMT).

At the same time 56,122 new vans were registered in March, up 85.5% albeit compared to first month of 2020 Covid outbreak, a 20-year low for the market.

Mike Hawes, SMMT Chief Executive, said: “The past year has been the toughest in modern history and the automotive sector has, like many others, been hit hard. However, with showrooms opening in less than a week, there is optimism that consumer confidence – and hence the market – will return.”

Source

Mark Bull joins M&M Group executive team

Staffordshire-based M&M Group, also trading as Fix Auto Stoke and Fix Auto North Staffordshire, has appointed Mark Bull as Commercial Director.

Mark has worked within the automotive sector for over 40 years, his most recent roles have been Market and Research Analyst of Trend Tracker, concurrently with being the Managing Director of Auto Body Projects Limited.

Mark will join the executive board and will work alongside M&M’s business development and operations team as the company bolsters its commercial opportunities.

Trend Tracker highlights key indicators

Trend Tracker is pointing to ‘encouraging signs’ for the sector with a host of data showing positive trends. It comes following its predicted repair volumes for March were less than four per cent out on Audatex ‘actual’ data.

Trend Tracker points to repair volumes being higher than March 2020 but still circa 30% down on 2019 (Audatex). This is further verified when considering CAPs data (‘CAPS data displays claims volume exchanged and may differ from data that shows new claim volumes’) which is trending up, yet is 33% below January 2020 baseline.

Source

AGM Services commits to carbon neutrality

AGM Services has committed to become carbon neutral in the Summer of 2021 and aims to be the first company in the spraybooth service sector to achieve the accolade.

AGM has partnered with energy and carbon specialists – ECA Business Energy and will be working towards the PAS2060 standard for carbon neutrality.

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Success habits come under spotlight

ARC360, in association with I Love Claims, launched its week-long digital event, The Future in Focus, this morning, with a session titled: The seven habits of highly effective repairers.

The Future in Focus event is taking place on Monday, Wednesday and Friday this week, with morning and lunchtime sessions examining the key issues facing the industry today.

The title of this morning’s session was based on Stephen Covey’s highly acclaimed book, The 7 Habits of Highly Effective People, and was intended to identify the things repairers could be doing to improve their businesses.

Taking part were panellists Victoria Turner, chief executive officer, Activate Accident Repair; Kevin Cooper, product manager, Sherwin Williams; and Chris Weeks, executive director, NBRA.

Here, we explain the seven habits put forward:

1: When to sharpen the saw

Kevin told a story about a man walking through a wood who saw a lumberjack cutting down a tree. However, the lumberjack was making slow progress because the saw was blunt. The man suggested the lumberjack sharpen his saw, but the lumberjack said that because it was taking longer than expected he didn’t have time to stop cutting.

Kevin said, ‘It’s all about driving efficiency, and that means knowing when the optimum time is to sharpen the saw.’

2: Measure, manage, act

‘Whatever gets measured, gets managed,’ Victoria said.

However, she emphasised the value of not being swamped by data and making sure you are only selecting the data you actually need to know.

‘You don’t need to know everything,’ she said, ‘sometimes you must just trust your gut.’

She added that often we only measure those things that have an immediate and tangible impact on profits, such as volumes, and forget about other key areas such as our customers and our people.

Victoria said, ‘Volume is short-term, if you forget the other elements you’ll have a short-term business.’

3. Setting goals

Possibly the most important thing for any business owner is knowing what they want the business to be. Chris suggested that too many repairers get bogged down by the day-to-day and forget what they are actually working towards.

He said, ‘Start with the end in mind. If the business is about growth, profit or lifestyle, you want to be clear about it because they all entail different things. Be clear about your end objective, and communicate that with the whole team.’

4. Plan ahead

Kevin recalled a repair that should have taken two days but took two weeks because they were waiting for parts to arrive. That meant the customer was dissatisfied and the bodyshop wasn’t working efficiently as it had a vehicle on site for much longer than necessary.

‘Take the time to plan ahead,’ Kevin said.

5. Break problems down

Keeping it simple really matters, Victoria said. She encouraged managers to break any large challenge down into seven smaller challenges to prevent themselves from being overwhelmed and freezing in the face of something that seems insurmountable.

‘And prioritise your challenges,’ she added. ‘It doesn’t matter how many there are, face the one that’s coming first. If you’re in a boat surrounded by crocodiles, hit the one on the head that’s going to bite you first.’

6. Be responsible

Chris said that whatever happens, both in life and at work, we are all responsible for the way we react. He admitted that the bodyshop environment can be a difficult one and that the last year has been arguably the most testing, but he said that some bodyshops are still doing well and that means success is attainable.

He said, ‘It’s super tough. But if you blame other people or get angry that’s not going to take you forward.’

7. Know yourself

The panellists all emphasised the importance of managing yourself before trying to manage anything else. Chris advocated setting aside thinking time to provide clarity and calmness, Kevin said it was important to seek to understand before being understood and to focus on a win-win outcome, while Victoria reminded everyone that it’s ok not to be operating at 100% all day, every day, and that taking time out every so often is invaluable.

‘No one is the same person every single day,’ she said, ‘so let yourself be how you are feeling and don’t beat yourself up when you’re just not feeling it.’

ARC360, in association with I Love Claims, is supported by corporate partners BASF, BMS, Copart, EMACS, Entegral, Enterprise Rent-a-Car, Mirka, Nationwide Vehicle Recovery Assistance, S&G Response, Sherwin Williams and CAPS; partners asTech, The Green Parts Specialists, Indasa, Innovation Group and Prasco UK; and strategic partners AutoRaise; NBRA; RepairTalks; and TrendTracker.

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ARC360 News – Friday 13 June 2025

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