ARC360 News – Friday 18 August 2023

EVs and the insurer perspective

More than nine out of 10 attendees at ARC360’s specialist EV event, EV-olution, predicted a ‘noticeable’ or ‘significant’ increase in electric vehicle claims in the next two years.

However, most do not foresee EVs becoming the majority of their claims/work mix for some time yet.

It is exactly this variable volume and unknowable timeline that has left many businesses in a state of uncertainty – committing to EVs is costly and for many there is no guarantee of a swift return on an investment.

NBRA announces Rowley as director

The National Body Repair Association has announced that Martyn Rowley has been appointed as new Director.

He takes over from Chris Weeks, who has become Managing Director of the Evolution Repair Group.

e2e introduces daily reports

e2e has partnered with Incited to transform the way insurers can interrogate and apply total loss data to inform business decision making.

It has innovated its management information and reporting function to ensure vehicle loss data is updated every 24 hours.

Copart opens new Staffordshire site

Copart UK is now operating from a new 10-acre site in Staffordshire.

The new facility will provide the company with storage for an additional 7,000 vehicles per annum in Hixon, boosting vehicle storage capacity in the West Midlands by 15%.

EVs drive used car revival

Surging sales of electric vehicles powered a 4.1% rise in the UK’s used car market in the second quarter of the year.

According to the Society of Motor Manufacturers and Traders, 1,832,267 units changed hands between April and June, with used electric vehicle sales soaring by 81.8% to 30,645 units.

Copart secures IMI accreditation

Copart UK has become an IMI-approved EV training provider. It is now able to deliver IMI TechSafe electric and hybrid vehicle training across its nationwide Operation Centres.

Copart will initially focus on Level 2 and Level 3 training.

Fix Auto UK expands Northern Ireland presence

Fix Auto UK has doubled the number of its repair centres in Northern Ireland with the announcement that Crash Repair Saintfield will now operate as Fix Auto Saintfield.

The 6,000 sqft repair centre includes two spraybooths and six workbays and repairs up to 20 vehicles a week.

Nationwide Vehicle Recovery Assistance extends WHU partnership

Nationwide Vehicle Recovery Assistance has extended its vehicle collision recovery and storage management partnership with West Ham United.

The relationship goes back eight years, with Nationwide Vehicle Recovery Assistance becoming an official Club Partner last year.

Thatcham Research joins 3D printing task force

Thatcham Research has joined the 3D Printing Task Force for the Automotive Collision Repair Industry.

The task force brings together experts in 3D printing and automotive to support collaboration, idea-sharing, and the development of safe and regulated practices.

IMI welcomes Electric Vehicles inquiry

The IMI has welcomed the news that the government is launching an inquiry into the challenges of EV adoption.

It has urged the enquiry to focus on incentives, price and availability, charging infrastructure and end-of-life disposal.

Understanding BS10125

The BSI has produced a podcast explaining the vehicle repair standard, BS10125.

Matthew Chiles and Cindy Parokkil highlight the 10 things businesses need to know about the industry standard.

Fix Auto UK acquires Fix Auto Cheltenham

Fix Auto UK has taken over as the majority shareholder in Fix Auto Cheltenham.

The network has bought the shares from businessman Andrew Emery, while fellow director Kieran Humphries will retain his shares and position as Operations Director.

IMI CEO inducted into Hall of Fame

IMI CEO Steve Nash has been welcomed into The Motoring Hall of Fame in recognition of his work for the automotive industry.

He said, “I am committed to helping to improve standards in our industry and the service we provide to motorists and will continue to champion the importance of professionally competent technicians to support the evolution of the motor industry and the growth of the sector, whatever challenges may lie ahead.”

BMW trials hydrogen vehicles

BMW is piloting a fleet of nearly 100 hydrogen vehicles. The BMW iX5 offers a range of 313 miles, with the 700-bar tanks able to be filled up in three to four minutes.

Thatcham Research gears up for industry rallies

Thatcham Research is restoring a Mazda MX5 ahead of the AutoRaise and Bangers4Ben rallies, which start on 7 September and 7 October respectively.

The Mazda was donated by Copart UK.

Vehicle recalls added to MOTs

The Drivers and Vehicle Standards Agency (DVSA) has announced that vehicle recalls will now appear on MOT test certificates to enhance road safety.

AI cameras catch 297 drivers in three days in Cornwall

A new artificial intelligence (AI) camera caught almost 300 drivers breaking the law in its first three days of operation.

The camera, installed on the A30 in Cornwall, caught motorists using their mobile phones or not wearing seatbelts.

New webinar to provide unique AI insight

ARC Support Services will host a webinar at 7pm on Wednesday, 21 August examining the software available that can help individuals and businesses achieve better outcomes.

Healey heading to golf final

Fix Auto Birmingham East owner Ben Healey along with Dave Underwood of Turner Aviation, Clayton Redhead of Dunlop Aircraft Tyres, and Anthony Cunnington of Swift Abrasives secured their place at the final of the Ezi Methods Golf Challenge after topping the annual Fix Auto UK golf competition at The Belfry.

People

Nikolay Boychev has been named Senior Body Repair Network Compliance Manager at Tesla.

OUTSORC has appointed Mark Shaw as Global Product Manager.

Ash Holmes has been appointed as Senior Research Engineer at Thatcham Research.

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Copart to deliver IMI TechSafe training

Copart UK has become an IMI-approved EV training provider.

It is now able to deliver IMI TechSafe electric and hybrid vehicle training across its nationwide Operation Centres.

Copart will initially focus on Level 2 and Level 3 training, but plans to expand its offering in line with further sustainability developments, such as hydrogen vehicle awareness.

Sarah Oakman, Training Manager at Copart, said: “We are now fully focused on establishing Copart as a high-quality and high pass rate centre for EV courses, initially operating out of our HQ in Bedfordshire with a view to setting up further locations to cover the north and south of England in the future.”

Duncan MacRae, Head of Performance, Quality and Risk, added: “At Copart, we continually invest in training and upskilling our teammates to ensure that their knowledge is always relevant and up to date, enabling us to maximise value and deliver a world-class quality level of service to our customers, whilst delivering our Plan Net Zero sustainability commitment.

“With the electric car parc continuing to grow and evolve, it’s vital that we remain strongly focused on delivering specialist training alongside the EV handling infrastructure, equipment, and processes we’ve already established over the last decade.”

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EVs drive used car market revival

Surging sales of electric vehicles powered a 4.1% rise in the UK’s used car market in the second quarter of the year.

According to the Society of Motor Manufacturers and Traders, 1,832,267 units changed hands between April and June, which is 72,583 more than the same period last year.

Used electric vehicle sales soared by 81.8% to 30,645 units, with double-digit growth also recorded for both plug-in hybrids (11.4%) and hybrids (29.5%).

Mike Hawes, SMMT Chief Executive, said, “It’s great to see a recharged new car sector supporting demand for used cars and, in particular, helping more people to get behind the wheel of an electric vehicle. Meeting the undoubted appetite for pre-owned EVs will depend on sustaining a buoyant new car market and on the provision of accessible, reliable charging infrastructure powered by affordable, green energy. This, in turn, will allow more people to drive zero at a price point suited to them, helping accelerate delivery of our environmental goals.”

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ARC360 News – Friday 11 August 2023

SYNETIQ and LV= provide key to sustainability

SYNETIQ has launched a client initiative with LV= Insurance which sees unused keys sold to raise money for charity. The two businesses have come together to sell unused keys for reuse to support the insurer’s chosen charity, FamilyAction.

Copart to open new Corby Operation Centre

Copart UK is opening a new Operation Centre in Corby, Northamptonshire.

The site, expected to be operational by the autumn, will enable Copart to increase vehicle storage capacity in this region by 32%.

Repair volumes dip in July

Trend Tracker’s latest Market Intelligence Report has revealed that repair volume demand is still tracking at 95% of pre-pandemic levels, although it has identified significant monthly fluctuations with June at 107% and July dipping to 87%.It also found that repair inflation is slowing down with a drop in year-on-year increases, although it remains at record levels.

Battery recycling a significant sustainability challenge

SYNETIQ has examined the challenges posed to the industry by battery recycling, and revealed how it is working with the sector to find best outcomes.

LKQ Corporation completes Uni-Select acquisition

LKQ Corporation has completed the acquisition of Uni-Select, which distributes automotive refinish and industrial coatings and related products in North America and the UK.

Europcar expands EV fleet

Europcar is upgrading its fleet of electric vehicles. It has made new premium Mercedes-Benz models available to customers as well as the ORA Funky Cat.

IMI report reveals gender divide

The Institute of the Motor Industry’s Baseline Report has identified stark challenges around gender equality, with just 19% of those working in automotive female.

The report also revealed that vacancies have risen to a 21-year high, with 758,000 jobs unfilled.

Axalta publishes strong profits

Axalta has reported that net sales increased 4.8% year-on-year in the second quarter, while income from operations totalled £108m compared to £81m in the same quarter of 2022.

PartsXchange announces AutoParts partnership

Online marketplace for recycled parts PartsXchange has announced a new partnership with Charlton Recycled AutoParts.

As part of the deal it will now list AutoParts’ range of green parts on its website.

EV sales soar in second quarter

Figures released by the Society of Motor Manufacturers and Traders has revealed that the UK’s used car market rose by 4.1% in the second quarter of the year.

It found that 1,832,267 units changed hands, with used battery electric vehicle sales growing by 81.8% to 30,645 units.

New scrappage scheme launched in London

A new £110m scrappage scheme has been introduced in London to help drivers prepare for the expansion of the Ultra Low Emission Zone (ULEZ) on 29 August 2023.

The scheme will offer grants to motorists looking to scrap or retrofit vehicles that do not meet new emissions standards.

Drivers urged to display emissions stickers

UK motorists heading to Europe this year risk a £154 fine if their vehicles do not meet air quality regulations.

Drivers have been warned to apply for and display the correct windscreen stickers before travelling, adding that different regions require different stickers.

Fix Auto Devon sites complete EV training

Fix Auto Crediton and Fix Auto Newton Abbot have completed Thatcham Research’s EV Aware and EV Ready training programmes.

The online courses, available via Thatcham Research’s ecademy learning platform, ensures all colleagues have the level of knowledge suitable to their jobs to handle electric vehicles.

Premiums reach record highs

Motor insurance premiums reached a record high in the second quarter of 2023, with the average comprehensive policy now £511. This is a seven per cent rise on the first quarter and 21% up on the same quarter of 2022.

Meanwhile, insurers paid out £2.4bn in all motor insurance claims in the first quarter of this year, a rise of 14% on the first quarter of 2022.

Government launches EV inquiry

The government has launched a new inquiry into electric vehicles as it considers the viability of its proposed 2030 ban on the sale of new petrol and diesel cars. It is seeking real-world insights from drivers, manufacturers, repairers and all industry stakeholders around buying experience, aftersales support, charging and end-of-life disposal.

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Volkswagen Commercial Vehicles has appointed John Ricardo-Neto as its new Head of Product Planning. 

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Copart announces new Northamptonshire site

Copart UK is opening a new Operation Centre in Corby, Northamptonshire.

Plans for a new 33-acre site located at the Rockingham Racetrack will support the company’s growth in the central region of the UK and join existing Operation Centres in Chester, Wolverhampton, and Wisbech.

The site in Corby, expected to be operational by the autumn, will enable Copart to increase vehicle storage capacity in this region by 32%.

Jane Pocock, CEO of Copart UK and Ireland, said, “We’re very excited to announce our plans to develop a new Operation Centre in Corby, which will provide annual storage capacity for 38,000 vehicles.

“Situated in close proximity to Leicester, Northampton, and Peterborough, Corby is a perfect location to further strengthen our unrivalled operational capabilities in the central region of the UK.

“There will be more announcements to come for our customers as we continue to expand our landbank and our range of industry leading products and services.”

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ARC360 Market Intelligence: July 2023

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Best practice and best outcomes: EV batteries

There is no one-size-fits-all approach to best practice, and good outcomes differ according to sector, service and customer. For SYNETIQ, best practice is about ensuring that total losses are managed in the most effective and efficient way for both the customer and the environment.

EVs present a wholly new concern in this area; here, SYNETIQ discusses the challenges posed by battery recycling, and how it is working with the wider industry to find best outcomes.

According to the DVLA, over 960,000 vehicles were taken off the roads last year and as a leading vehicle recycler, it’s our responsibility to adopt and share best practice when handling these vehicles to ensure our clients and their policyholders get the best outcome.

Best practice is a feature in the management standards ISO 9000 and ISO 14001 and we are accredited for both. Achieving these standards means we must evidence the fact that we work towards best practice in our daily duties. We also carry out internal audits against our processes and ISO clauses.

Discovering best practice is a continuing process we go through when adapting and responding to external factors that can have an impact on our business.

External influencers such as new technology, changes in the economy, Brexit and Covid-19 have taught us that as a business we can be agile in our ways of working and continue to deliver for our clients.

It is important to identify your own best practices and adopt ones that suit your business needs. Implementing another company’s best practice could result in trying to fit a square peg into a round hole.

At SYNETIQ, we have seen a tenfold increase in electrified car and van disposal in the past two years. As a recycler, we have a responsibility to dispose of EV batteries in the safest, most cost-effective, and sustainable way.

As our industry navigates the undiscovered world of EV battery recycling, where best practice is yet to be clearly understood, we’re working with experts to research sustainable and cost-effective disposal.

Earlier this year, we teamed up with automotive risk intelligence company Thatcham Research in a project to focus on electric vehicle collision repair and salvage processes.

Very little is known about the risks presented by EVs and what we do know is that there is currently a lack of affordable or available repair solutions and post-accident diagnostics. As we continue on our journey in the discovery of a best practice solution to this issue, we need more data from manufacturers to be able to process the vehicles in a safe, cost-efficient, and sustainable way.

A joined-up approach and more knowledge-sharing throughout the entire supply chain would help to facilitate the safe handling and repairing as well as recycling and repurposing of collision-damaged BEVs. This would support the industry in creating a sustainable, cost-effective way of handling the batteries and electrical components.

As we’re still in the research stage to determine what best practices are for battery recycling, one thing we do know is that it will certainly be worth the time we have invested. We’re leading the way on this subject, and we look forward to sharing the findings so everyone can get the very best outcome.

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Ben drives awareness with summer playlist

Automotive colleagues are being invited to select their top driving songs as part of a new initiative from charity Ben.

Rev up 4 Ben will see the charity create the ultimate driving list, with all songs handpicked by those working within the industry.

The purpose is to curate an epic Spotify playlist of summer driving songs while encouraging engagement for the charity on social media using #RevUp4Ben, as well as increasing sign ups to its email list.

Rev up 4 Ben www.ben.org.uk/drivingplaylist will also help to raise awareness of the charity and let people know that Ben is there to support them.

Ellen Plumer, Head of Marketing, Outreach, Communications & Awareness, said: “To celebrate a love of music, driving and our industry, we’re creating the ultimate driving playlist, chosen by the automotive community – by the community, for the community. We’re really excited to launch this just in time for summer so those travelling to new holiday destinations can have a great new set of tunes to listen to on their journeys.

“The purpose of the campaign is also to boost awareness and increase Ben’s reach so that everyone in our industry knows about the services we provide.”

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ARC360 News – Friday 4 August 2023

The realities of EVs

Opinion within the industry remains divided on both the practicalities of repairing EVs and their long-term future.

While some believe electrification of the car park is inevitable and repairers need to ready themselves now, others suggest the technology may yet be usurped by an alternative and that reshaping their businesses around EV repairs is expensive and unrealistic.

Experts set to explore key topics at EMCC

Leading experts from across the sector will explore the key topics impacting the motor insurance claims sector as part of ILC’s Exclusive Motor Claims Conference (EMCC) 2023. 

Taking place on Thursday 5 October at Landing Forty-Two, London the event will include a variety of high-level insights from C-Suite insurers, insurtechs, and supply chain specialists providing insights into key subject matters such as claims inflation, credit hire, mobility, people, personal injury, repair, and vehicle salvage amongst many other topical issues impacting on the sector. 

Copart expansion continues apace

Copart UK is doubling its operational capacity in Scotland with the development of a new 31-acre site in East Kilbride.

It is also expanding its Sandtoft site to create a 110-acre UK Super Centre in the North of England.

Repairify announces Australian joint venture

Repairify Australia will deliver remote automotive repair solutions to the Australian and New Zealand markets after announcing a joint venture with Capricorn Society.

The joint venture will be branded Repairify and distributed throughout Capricorn’s 25,000 member businesses and the wider automotive aftermarket.

UK manufacturing enjoys positive momentum

Car production in the UK rose for the fifth month in a row in June, taking output in the first half of the year to 450,168 units. This represents an increase of 11.7% on last year although it remains 32.5% down on pre-pandemic levels in 2019.

Elsewhere, van production in the UK enjoyed its best first half of the year since 2011, with 58,675 units manufactured. June’s total of 11,748 represented a 23% increase.

EV sales drive market growth

A new electric car was sold every minute in the UK as the overall new car market grew by 28.3% to 143,921 units in July.

After one year of continuous growth, the Society of Motor Manufacturers and Traders now anticipates new car registrations to reach 1.847 million by the end of the year, a 0.9% rise on expectations in April.

Failing focus on fresh skills

Data from Thatcham Research has revealed falling investment in training across the industry.

It found that apprentice starts in 2021/22 dropped to 432, just 45% of 2017/18 figure. This rose to 844 in 2021/22 but has dropped again to 775 so far this year.

Businesses urged to fight fire risks

Businesses have been urged to update their fire, health and safety assessments as more electric vehicles enter the UK car park.

Training provider Park Lodge International has warned that everyone who comes into contact with an EV needs to be aware of the potential risks. This includes recovery agents, vehicle damage assessors, technicians and those working for the emergency services.

Motor claims numbers falling sharply

Data received by ACSO has revealed a continuing decline in motor claims numbers.

It found that just 89,361 motor claims were issued between 1 April and 30 June, compared to 93,113 for the same period in 2022. Meanwhile, the figures were 159,417 and 146,844 in 2018 and 2019 respectively.

Demand escalating for Ben support

Automotive charity Ben has reported a 23% increase in enquiries in the second quarter of the year, and a 20% increase in support cases.

The sharp rise comes as the cost-of-living pressures continue to intensify, with Ben supporting 128 households who couldn’t afford to put food on the table in the last year, 66 households who couldn’t pay their rent or mortgage costs and 52 households who couldn’t afford their utility bills.

iRG introduces ‘collaborative’ apprenticeship scheme

iRG’s new apprenticeship programme, launched this spring is proving a resounding success with 15 new starters joining the scheme in the first three months.

The company now aims to expand the programme by working with other repairers to create more opportunities and a wider mentoring support system. It has already successfully referred candidates to other repairers and currently has 10 more on a waiting list, seeking placement.

Nationwide Assistance Group bolsters fleet

Nationwide Assistance Group has added two remote-controlled Towtrack specialist removal vehicles to its fleet. The vehicles are ideal for car parks, locked vehicles, electric vehicles, and off-road recoveries.

Road and Race cuts ribbon on Chester site

Prestige vehicle specialists Road and Race Restorations has unveiled its new site in Chester.

The state-of-the-art repairer has aluminium and electric vehicle capability and is approved by some of the world’s leading car manufacturers such as VW, Audi and Mercedes-Benz.

IMI warns of falling EV tech numbers

The Institute of the Motor Industry has warned of a 31% fall in the number of technicians securing EV qualifications in the second quarter of the year. This follows a 10% year-on-year fall in the first quarter.

It says the industry will need 139,000 qualified EV technicians by 2032 but today that number is only 42,400.

Fix Auto Edinburgh celebrates PAS 2060 success

Fix Auto Edinburgh West has achieved PAS 2060 status. Working with ECA business energy, it has implemented a number of carbon reduction strategies and created a target-led plan to reduce emissions year on year.

Audi lights the way ahead

Audi has introduced second-generation digital OLED lighting to its Q6 e-tron model, enabling drivers to set light signatures for the headlights and rear lights via an app. It believes this will improve safety, enhance personalisation, and permanently change car-to-infrastructure communication.

Hooper solution accelerates claims

Hooper has enhanced its independent vehicle inspection technology. Its innovative solution enables clients and engineers to upload images remotely, while insurers can view the status of each report online at any time.

EV demand rising in line with online transactions

The number of car buyers considering a pure EV rose from 15% to 20% between December 2021 and December 2022.

This is according to a new report by McKinsey, which also found that one in three customers would complete the entire transaction online. Less than a quarter say they want an entirely ‘human’ experience.

People

Mirka has appointed Ross Hanna as Business Development Manager for Ireland & Scotland.

David Sollars has been named Senior Project Manager, Body Repair Claims, EMEA.

Chris Weeks has started his new position as Managing Director at Evolution Repair Group.

Nicola Burnside has joined the Renault UK leadership team as Head of Alpine UK.

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Output up 11.7% in first six months

Car production in the UK rose for the fifth month in a row in June, taking output in the first half of the year to 450,168 units.

This represents an increase of 11.7% on last year although it remains 32.5% down on pre-pandemic levels in 2019.

According to the Society of Motor Manufacturers and Traders, the uplift was driven by a 13.6% increase in exports while production for the domestic market rose 4.5%.

Meanwhile, the growth in production of electric vehicles continued in the first six months of the year, with 170,231 new hybrids, plug-ins and full EVs. This represents a rise of 71.6% and accounts for 37.8% of all new cars produced this year.  

Elsewhere, van production in the UK enjoyed best first half of the year since 2011, with 58,675 units manufactured. June’s total of 11,748 represented a 23% increase.

Mike Hawes, SMMT Chief Executive, said, “UK car manufacturing is growing again, with production – especially of electrified models – increasing and major investment announcements making headlines. This is testament to the resilience of the sector and its undoubted strengths – a skilled and productive workforce, world-class R&D, and efficient, productive plants. But we must build on this momentum, sustain growth and attract further investments with a strategy that focuses on competitiveness and which strengthens the UK’s unique automotive offering.”

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