ARC360 news round-up – Friday 05 May 2023

Specialist EV event gearing up for July

ARC360’s specialist EV event is gearing up with new names being added to the agenda, a swell of interest from market and tickets now available via the ILC website.

Taking place on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry, ARC360’s specialist electric vehicle (EV) event will provide a rounded view of how the sector is advancing towards an electric future, with attendees hearing from insurers, vehicle manufacturers, repairers and many others throughout the supply chain to understand more of how and why the sector needs to prepare.

ILC tackles talent conundrum with New Generation event

More than 120 HR insurance claims professionals gathered at etc.venues Manchester on 26 April for the inaugural ILC New Generation in Claims event, which addressed the lack of new talent entering the industry and discussed strategies for attracting more skills to the sector.

Industry experts shared insights during a full schedule of presentations, with panel discussions focusing on key issues such as equality, engagement and empowerment.

Feature interview: Kevern Thompson, CAPS

In this exclusive ARC360 interview, we ask Kevern Thompson, Commercial Manager, CAPS how supply chain partnerships have evolved in recent years and how the platform is helping to develop trust within the sector.

Steer announces NE expansion

Steer Automotive Group has boosted capacity in the North East by welcoming Vertu Accident Repair Centre Newcastle into the group.

Copart voice heard on national stage

Copart was a key contributor to a feature in a national newspaper considering the future of electric vehicles.

Electric cars being written off after minor bumps was published in The Telegraph, with Copart sharing insights on the viability of EV repairs and the growing use of green parts in vehicle repair.

IMI responds to Ofqual action plan

The IMI is requesting a range of information from industry training providers to meet the vocational and technical qualification action plan introduced by Ofqual.

Information required includes the name of the exams officer, a senior point of contact, and students intending to progress to higher education.

Vehicle registrations continue strong start to 2023

The UK new car market recorded its ninth successive month of growth in April, increasing 11.6% to 132,990 registrations.

Meanwhile, battery electric vehicles deliveries were up by more than half to 20,522, plug-in hybrid vehicles were up 33.3% to 8,595 units and hybrid electric vehicles increased 7.7% to 15,026 units.

Bodycare joins VBRA Elite

VBRA has awarded Vehicle Bodycare Centre Ltd with the Elite Truck & Van Body Repairer Certification for Structural classification, including Cab & Chassis Repair capability for trucks up to 44.0 tonne GVM and Panel Vans & Chassis Cabs up to 5.0 tonne capacity.

Battery repairs key to net zero goal

Colleagues from Innovate visited Thatcham Research Centre recently to discuss the challenges to the vehicle repair and motor insurance sectors posed by the uptake of electric vehicles and connectivity and autonomy.

It was suggested that roadside diagnostics and battery repair could be critical to helping the industry achieve its net zero targets.

Fix Auto conference to be the biggest yet

Fix Auto UK’s 2023 National Conference, themed ‘Next Gen’, is set to attract a record number of delegates, senior representatives from the insurance sector, exhibitors and sponsors. The event takes place next week.

MG ARC secures VM approvals

MG Accident Repair Centre is now an approved authorised Toyota and Lexus body repair centre.

Thatcham Research launches technical ‘refresher’ course

Thatcham Research has introduced a new two-day Technical Update course intended to help those in the repair sector stay up to date with new technology and innovations.

Topics covered include new vehicle models, current trends, headlamp technology, ADAS, automated driving, and hydrogen vehicles.

Passport to sustainability

EV batteries will need to be more sustainable from 2027, when the EU introduces a new battery passport that will remain in place for its entire lifecycle.

The directive will include the sourcing and recycling of materials and deliver greater transparency throughout the supply chain.

Date set for Green party

The National Body Repair Association (NBRA) has confirmed that The Greener Bodyshop Awards will take place on 14 September at Alton Towers, Staffordshire.

The awards recognise and celebrate repairers who have made great strides towards achieving greener operations.

Plunky’s charity match on target

Steve Plunkett’s Plunky’s All Stars charity football match is on target to raise upwards of £20,000 for the Norfolk Hospice.

More than £11,000 has so far been raised for the charity, with more expected on the night when a wide selection of football memorabilia will be raffled off.

People

Chris Weeks, Executive Director of the NBRA for the past five years, is set to leave the role in the summer.

Jason Lea has started a new position as Strategic Sales Manager at BASF UK & Ireland.

Bennett Assessors has appointed James Bennett as Management Director.

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Vehicle registrations continue strong start to 2023

The UK new car market recorded its ninth successive month of growth in April, increasing 11.6% to 132,990 registrations.

Meanwhile, battery electric vehicles deliveries were up by more than half to 20,522, plug-in hybrid vehicles were up 33.3% to 8,595 units and hybrid electric vehicles increased 7.7% to 15,026 units.

As a result, electrified vehicles accounted for more than one in three registrations in April.

According to the Society of Motor Manufacturers and Traders (SMMT), the overall market is now up 16.9% in the first four months of the year with forecasts for 2023 upgraded from 1.79 million units to 1.83 million units.

Meanwhile, the UK new light commercial vehicle (LCV) market recorded its fourth straight month of growth with 22,665 new units registered in April, 

Mike Hawes, SMMT Chief Executive, said, “The new car market is increasingly bullish, as easing supply chain pressures provide a much-needed boost. However, the broader economic conditions and chargepoint anxiety are beginning to cast a cloud over the market’s eagerness to adopt zero emission mobility at the scale and pace needed. To ensure all drivers can benefit from electric vehicles, we need everyone – government, local authorities, energy companies and charging providers – to accelerate their investment in the transition and bolster consumer confidence in making the switch.”

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Recovery continues with robust first-quarter results

The recovery of the UK automotive industry continued in the first quarter of 2023 with car production up six per cent to 219,887 units, according to the Society of Motor Manufacturers and Traders (SMMT). 

It found that factories produced 12,540 units more than quarter one last year, driven by a 6.6% increase in exports. March continued this trend with a 10.4% rise in exports offsetting a 5.1% fall in production for the UK market.

Meanwhile, the production of hybrid, plug-in hybrid and battery electric vehicles surged 75% in March to 32,546 units, meaning four in 10 vehicles manufactured in the month included a battery.

The SMMT also recorded a first-quarter rise in the production of commercial vehicles, although at a more modest rate of 1.1%.

Mike Hawes, SMMT Chief Executive, said, “A second consecutive month of growth for UK car production gives cause for optimism, though volumes are still well below pre-pandemic levels. If British car manufacturing is to get back towards those levels, with all the economic benefits that brings, we need to match the best in global competitiveness. That means driving down the high cost of UK energy, reforming business rates and vigorously promoting Britain globally to secure the investments essential to a zero carbon automotive future.” 

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ARC360 news round up – Friday 28 April 2023  

ARC360 turns focus on EVs in specialist event

By 2030, 93% of the UK’s total vehicle sales will be either Battery Electric Vehicles (BEVs) and Plug-in Hybrid Electric Vehicles (PHEVs), according to a study by EY and Eurelectric. A decade later there are expected to be 33.4 million EVs in the UK, equating to 72% of the nation’s vehicles.

Taking place on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry, ARC360’s specialist electric vehicle (EV) event will consider what this means for the motor claims sector now and into the future.

Respect crucial to effective supply chain partnerships

There are still too many points of friction in the UK motor repair supply chain, with a lack of transparency and, often, an unwillingness to change.

In this contributed article, Michael Golding, LV Network Manager, explains how mutual respect and trust is key not just to developing successful supply chain partnerships, but to achieving better customer outcomes.

Supply chain partnerships for success

The industry’s dependency on its supply chain has been dramatically underscored since Covid-19 struck, causing widespread disruption and long delays.

We speak to partners e2e Total Loss Vehicle Management, Enterprise Rent-a-Car, and Nationwide Vehicle Assistance (NWVA) to find out how they develop ‘supply chain partnerships for success’.

Devonshire Motors maintains perfect record

Devonshire Motors ARC has continued its record of never having failed a BMW/Mini audit after achieving a 100% pass in its latest assessment.

The site has been BMW-approved since 2008.

Zeus set for further expansion

Zeus ARC has announced it will be opening a new site in Sittingborne, Kent.

LKQ Coatings announces rebrand

LKQ Coatings is rebranding as LKQ to better reflect its position as a complete solutions provider with a comprehensive end-to-end offering that covers more than paint, consumables and parts.

Motor insurance hits highest level since 2011

The latest Confused.com Car Insurance Price Index, produced in association with WTW, has revealed that average motor policies have risen by £107 in the last year.

Comprehensive car insurance premiums have increased by 20% to £657 on average, making it the most expensive it has been since 2011.

MVBEO consultation now live

The Competition and Markets Authority (CMA) has launched a consultation on draft guidance to accompany the Motor Vehicles Block Exemption Order (MVBEO). 

The MVBEO exempts motor vehicle aftermarket agreements if they meet the general conditions relating to vertical agreements set out in the Competition Act 1998.

The consultation closes on 16 May 2023.

Potholes problems on the rise

Data from Autoglass has revealed that nearly half of drivers who have had chips and cracks to windscreens in the last year believe potholes are to blame.

Nearly a third of drivers (33%) have required glass repairs in the last 12 months, with 44% blaming potholes, 35% blaming road debris and 20% citing bad weather.

UK car parc back to 2019 levels

The number of cars on UK roads has returned to pre-pandemic levels, according to the Society of Motor Manufacturers and Traders (SMMT), which reported a rise of 124,393 units last year to 35,148,045.

Meanwhile, one in 32 (1,089,241) is now battery-powered.

The SMMT has also reported that overall production rose six per cent in the first quarter of the year, with hybrid and EV production surging 75% in the same period.

Synetiq strides down sustainability path

Synetiq has underscored its ESG commitments by publishing its first sustainability report while also announcing that it has become the first vehicle salvage, dismantler and recycler in the UK to introduce carbon labelling for its green parts.

The report revealed a 5.6% reduction in its own greenhouse gas emissions between 2020-21 and 2021-22.

Industry Insights and Trend Track back Fix Auto conference

Industry Insights and Trend Tracker have been named official Research and Insights Partnerfor the two-day 2023 Fix Auto UK National Conference, which starts at The Vox Conference Centre, Resorts World, Birmingham on 10 May.

Ben warns against employee burnout

Automotive industry charity Ben is marking Stress Awareness Month by urging companies to watch out for burnout among colleagues and advising them on how to guard against it.

Silverlake in the spotlight in e2e blog

e2e Total Loss Vehicle Management has turned the focus on Silverlake Automotive Recycling, which provides recovery, salvage and auction services for e2e clients throughout the South East, in its latest ‘Meet the Network Members’ blog.

ARC360 Podcast: Martin Brown, Repairify

In this episode we visit Repairify in Luton to sit down with Managing Director, Martin Brown to discuss the role its tools and diagnostics support has across the sector. We talk usage cases, challenges and opportunities, keeping pace with technology, and – that consistent theme – education and training.

People

Auto Windscreens has appointed Emma Brown as ADAS Technical Advisor.

GKN Automotive has named Markus Bannert as new CEO.

Chris Stott has been appointed director of Alliances at Automotive Transformation Group.

Stephan Farmer has been named Motor Insurance Claims Team Manager at Carpenters Group.

Allianz Insurance has promoted Olivia Baker to Head of Motor Trade.

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Ben offers targeted support for burnout

Automotive industry charity Ben is marking Stress Awareness Month by urging companies to watch out for burnout among colleagues and advising them on how to guard against it.

It found that burnout is often caused by an unmanageable workload and unreasonable time pressures, poor treatment, a lack of communication and support, a lack of clarity around roles, and feeling underappreciated.

To promote health and wellness at work and to help colleagues avoid burnout, Ben is encouraging managers to keep an eye on workloads and ensure they are achievable, to show a genuine interest in employees’ lives both at work and at home, ensure targets are SMART (specific, measurable, achievable, relevant and time-bound), and encourage an open culture within the workplace.

Meanwhile, Ben has also published advice on the topic of burnout and how best to support colleagues who are struggling.

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ARC360 news round up – Friday 21 April 2023  

ARC360 event to explore EV impact on claims

ARC360 will host a specialist electric vehicle (EV) event in July to discuss how the motor claims sector is transitioning towards an electric future.

The event which takes place on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry will canvass insights from across the sector and beyond in a bid to provide a more rounded view of just how EVs are starting to, and will ultimately, change the sector.

New Generation in Claims to take centre stage

ILC’s inaugural New Generation in Claims 2023 is set to take centre stage next week with a host of leading organisations and individuals providing their support for the initiative.

Headline sponsored by Wiser Academy, along with sponsors Carpenters, Enterprise and Zurich, the first of its kind event takes place at etc.venues, Manchester on Wednesday 26 April bringing together many of the brightest minds involved in people management to shine a light on retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Gemini sites secure new repair standard

Two Gemini ARC sites have achieved the new vehicle repair standard, with all other sites set to follow suit shortly.

Gemini Macclesfield and Chesterfield became the group’s first locations to achieve the newly-revised BS10125:2022 standard after undergoing two-day audits, while all other Gemini sites also have audit dates scheduled.

4 Elms Group celebrates Green Heart certification

4 Elms Group has become one of the first independent LV= own sites to secure the Green Heart Standard.

Certification recognises a company’s commitment to achieving sustainability, carbon neutral operations, inclusion and diversity in the workplace, and promoting apprenticeships.

Autocraft Telford sets new standard

Autocraft Telford has become one of the first bodyshops in the UK to receive a positive recommendation for the updated BS10125:2022 vehicle repair standard.

The process involved a rigorous assessment of the bodyshop’s facilities, staff training, and quality management system, as well as a review of its repair procedures and documentation.

Halo prepares for Surrey launch

Halo ARC has announced it will open its 22nd site in Guildford next month. The company is currently recruiting for staff. 

Audatex announces latest update

Audatex’s latest data release, D4.68, is now available in Ireland. The data release adds six new and 73 updated model sheets to the vehicle database.

Morelli enhances Northern Ireland footprint

Independent distributor of refinish products and services Morelli Group has acquired Northern Ireland’s premier refinish distributor Coachfinish NI.

Managing Director of Coachfinish NI Gary Kidd will remain as Business Director.

Fantastic Four set for charity cycle

A four-person team from S&G Response will be raising money for East Cheshire Hospice by cycling 444km across four European countries in four days.

Details of the charity challenge, which will be undertaken by Nick Stone, Sean Harper, Jonathon Spencer and Tom Hopes, are still being confirmed.

HGV sector calls for government action to meet net zero timetable

New research from the Society of Motor Manufacturers and Traders has found that there is not a single HGV-dedicated electric charging or hydrogen filling point in the UK.

With just over a decade to go until the deadline for selling new petrol and diesel HGVs, the sector is now calling for urgent government action, warning that it is impossible for operators to consider investment in zero-emission fleets while the charging network remains so undeveloped.

AkzoNobel unveils next generation of fillers

AkzoNobel has launched a new generation of fillers through its Sikkens and Lesonal brands to significantly improve productivity while lowering energy costs.

Known as Sikkens Autosurfacer Optima and Lesonal 2K Ultimate Filler, the one-stop, fast-drying filler systems have been developed to help save time and money, without compromising on quality. 

IMI joins government-led skills initiative

The Institute of the Motor Industry (IMI) has been appointed as an Advisory Board member to the All-Party Parliamentary Group (APPG) on the Future of Employability.  

As part of the group, it will participate in policy dialogue around future government strategy to attract people to key sectors, such as the motor industry.

WorldSkills announces new competitor fund

WorldSkillsUK has launched a new fund to support anyone wanting to take part in its national qualifiers.

Its Competitor Support Fund will help cover essential costs such as travel, equipment, clothing, and care responsibilities. The fund will also provide financial support to small businesses whose colleagues attend one of the qualifiers.

IKEA commits to EV infrastructure

IKEA has announced it will invest £4.5m in a nationwide electric charging infrastructure for its delivery vehicles. The move will support the company’s commitment to emissions-free deliveries.

On the tee for Ezi Methods Golf Challenge

Ezi Methods is launching the inaugural Ezi Methods Golf Challenge, a new golf tournament to determine the industry’s top golfing team.

A range of annual industry golf days will serve as qualifiers for the event, will take part at the prestigious Old Thorns Golf Club in Hampshire on Wednesday, 27 September.

People

Core Diagnostics has appointed Neil Hilton as Technical Sales Director.

Imexpart has named Martin Butterworth as new Managing Director.

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ARC360 event to explore EV impact on claims

ARC360 will host a specialist electric vehicle (EV) event in July to discuss how the motor claims sector is transitioning towards an electric future.

The event which takes place on Tuesday 4 July at the Manufacturing Technology Centre (MTC) in Coventry will canvass insights from across the sector and beyond in a bid to provide a more rounded view of just how EVs are starting to, and will ultimately, change the sector.

Delegates will hear thoughts from insurers, vehicle manufacturers, repairers and many others throughout the supply chain to understand more of how and why the sector needs to prepare as the vehicle parc increasingly becomes electrified.

Experts already confirmed to participate in the event include:

  • Franco Iannotta, Bodyshop Development Manager at Volkswagen Group UK Ltd
  • Chris Payne, Head of Networks and Engineering – Home and Motor, LV= Insurance
  • Adam Thurman, Managing Director, EV Bodyshops

Mark Hadaway, co-founder of ARC360 and managing director of ILC, said, “We are delighted to be putting this specialist event on to provide a platform of communication for all parties involved in the claims process.

“EVs are certainly nothing new but as road volumes continue to increase, knowledge is key. Each component of the supply chain now has a growing pool of real-world intelligence relating to EVs and supporting one another via information sharing will be key to successful motor claims management in future.”

To find out more about the opportunities available to get involved in the event, contact jonathan@iloveclaims.com.

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HGV sector calls for government action to meet net zero timetable

New research from the Society of Motor Manufacturers and Traders has found that there is not a single HGV-dedicated electric charging or hydrogen filling point in the UK.

With just over a decade to go until the deadline for selling new petrol and diesel HGVs, the sector is now calling for urgent government action, warning that it is impossible for operators to consider investment in zero-emission fleets while the charging network remains so undeveloped.

It says the expansion of infrastructure must also be matched to wider support for the sector. The UK is behind many other countries in this regard as just eight of the 20 zero emission truck models on the market are eligible for the Plug-in Truck Grant.Furthermore, other countries, including France and Finland, provide up to triple the sum available to UK operators.

The SMMT is calling for government to deliver a strategy within the next 12 months that focuses on the specific requirements of HGVs to enable operators to plan and invest, while minimising additional logistics costs that inevitably would be passed on to the consumer.

Mike Hawes, SMMT Chief Executive, said, “With just over a decade until the UK begins to phase out new diesel trucks, we cannot afford to delay a strategy that will deliver the world’s first decarbonised HGV sector.

“Manufacturers are investing billions in electric and hydrogen vehicles that will deliver massive CO2 savings, and it is vital that operators making long-term decisions today have full confidence in these technologies, that they will be commercially viable and allow them to keep costs down for consumers. A successful transition requires a long-term plan to drive the rollout of a dedicated UK-wide HGV charging and fuelling network, combined with world-leading incentives to encourage uptake and attract model allocation – a plan that will keep a greener Britain on the move and globally competitive.”

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Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

This is the first approval in Europe for a ‘hands-off, eyes-on’ system and means that drivers of an enabled Mustang Mach-E can use the Level 2 technology on more than 2,300 miles of the UK’s road network.

BlueCruise, which has clocked up more than 64 million miles in North America, monitors road markings, speed signs and traffic conditions to control steering, acceleration, braking and lane positioning. Further, infrared camera technology monitors the driver’s eyes to ensure they are still focused on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “For the first time ever drivers will be permitted to take their hands off the wheel. However, their eyes must remain on the road ahead. Crucially, the driver is not permitted to use their mobile, fall asleep or conduct any activity that takes attention away from the road.”

He added, “Although the vehicle can help control speed and position in lane, the driver is still wholly responsible for safety.”

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ARC360 news round up – Friday 14 April 2023  

Panel set to discuss future claims skills needs

A panel of experts from across the sector will discuss the future skill needs within claims at the forthcoming New Generation in Claims event.

The event, which takes place on 26 April at etc.venues Manchester, is headline sponsored by Wiser Academy along with fellow sponsors Carpenters Group, Enterprise and Zurich Insurance, and is set to shine a light on the need for both retaining talent and attracting new, diverse skillsets to the insurance claims sector.

Ford brings hands-free driving to UK

Hands-free driving is now legal on UK motorways after Ford received regulatory approval from the Department for Transport to launch its ‘BlueCruise’ assisted driving system.

BlueCruise controls steering, acceleration, braking and lane positioning, although the driver must still keep their eyes on the road.

Thatcham Research vehicle technology specialist Tom Leggett said, “The driver is still wholly responsible for safety.”

Komoo setting the standard

Fleet and rental hire repair specialist Komoo has announced that itssites in Middlesbrough and Doncaster have now achieved the prestigious BS10125 BSi Kitemark for Vehicle Body Repair.

Lucky number 13 for Eaton ARC

Eaton ARC has opened its 13th site, a state-of-the-art, 20,000sqft facility in Aberdeen.

The group expects to announce further sites later this year.

Enterprise unveils second Basingstoke site

Enterprise Rent-a-Car has cut the ribbon on its second rental location in Basingstoke.

Autocraft Telford secures new repair standard

Autocraft Telford has achievedBS10125: 2022 certification just four days after the new vehicle repair standard was finalised.

It becomes the first bodyshop in the UK to secure certification.

Blended VDA course now available

Thatcham Research has announced that its new blended IMI VDA reaccreditation course is now available.

The hybrid training pathway offers technicians access to Thatcham Research’s training academy and its e-learning platform, offering flexibility, convenience and lower costs.

AXA and Brake form new insights partnership

AXA UK and road safety charity Brake will collaborate to produce a series of reports on sustainable and safe driving behaviours.

Research topics will include the impact of the cost-of-living crisis on road safety, and driver opinions on self-driving vehicles.

Time to take action on distraction

New research from Entegral has revealed that 70% of motorists believe distracted driving is worse now than it was a few years ago, with the Travelers 2023 Risk Index on Distracted Driving suggesting that drivers were up to 30% more distracted in February 2022 compared to the same month in 2020.

LKQ Europe expands LeasePlan agreement

Parts distributor LKQ Europe has extended its supply and service partnership with LeasePlan to cover all of Europe.

The multi-year agreement includes the full management and maintenance of LeasePlan’s fleet in LKQ-affiliated repair centres as well as the supply of spare parts to LeasePlan partner garages throughout Europe.

Skillnet celebrates Tesla training partnership

Skillnet has announced a new partnership with Tesla to deliver bespoke Body Repair Apprenticeship programmes.

The training will help to future-proof Tesla bodyshops by ensuring a steady stream of skilled technicians.

Prices fall as EV demand wanes

The latest monthly car report produced by Solera in partnership with cap hpi has revealed a seventh consecutive month of falling electric vehicle prices, which it attributes to reduced demand.

It found that average EV prices fell 5.4% last month, after decreases of 7.5% and 6.6% in the previous two months.

Detailed data giving NFU Mutual the edge

NFU Mutual is cooperating with Percayso Vehicle Intelligence to improve its claims journey and develop a better understanding of its book.

By tracking each vehicle’s specific history, Percayso Vehicle Intelligence is able to provide images of the vehicle, car history, including modifications and damage, and MOT results.

AX earns customer trust

AX Automotive has two reasons to celebrate this week after reaching 5,000 customer reviews on Trust Pilot and achieving an average rating of 4.4.

US cracks down on transportation emissions

The US Environmental Protection Agency is considering implementing new regulations stipulating that electric vehicles make up two thirds of all new cars sold in the country by 2032.

The EPA estimates that 30% of all carbon emissions in the US are produced by transportation.

Stress pressures rise among automotive employees

A new health and wellbeing survey has revealed that stress is the most common issue among automotive employees, followed by poor sleep and low mood.

According to automotive charity Ben, 66% of more than 1,000 respondents to its latest survey said stress had impacted their health and wellbeing.

Fix Auto is the First Choice for Dunlop

Cotswolds-based repairer First Choice Bodyshop has agreed to join the Fix Auto UK network.

The business has taken over an adjoining 5,000sqft unit which will be redeveloped to operate as Fix Auto Tewkesbury.

Bush gives waste the chop

Marc Bush, National Bodyshop Manager, Prestige Division, Bentley Bugatti Pagani, has been awarded a Lean Six Sigma Black Belt.

Lean Six Sigma focuses on eliminating waste, making processes more efficient and improving customer service through leaner operations.

People

Hayley Thomas has started her new position as Insurance Manager at GT Motive.

Steer Automotive Group has appointed Jennifer Evans as Academy Development Manager. She joins from AutoRaise.

Grant Bradbury is moving from AXA to a new role as Business Development Director at Crawford & Company.

Gemini Accident Repair Centres has appointed Daniel Burke as Bodyshop Manager.

Paul Kuczera has been named Network Manager for Avant.

Global data analytics and technology provider Verisk has named Chris Sawford as new Managing Director of Claims UK.

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