ARC360 Market Intelligence: November 2022

Market-Intel-November-2022

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ARC360 News – Friday 2 May 2025

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Autonomous expectation exceeding reality

A new study by Thatcham Research has revealed that more than half of UK drivers think they can buy a fully autonomous car today.

It found that 77% of those surveyed between the ages of 17 and 24 believe fully self-driving cars are now available, while 41% of those aged 55 and over also believe this.

This is despite the fact that only assisted driving systems which require driver support are currently available in the UK, and when self-driving capabilities are introduced in 2025 it will be limited initially to automated lane keeping systems on motorways.

Matthew Avery, Chief Strategic Research Officer, Thatcham Research, said, “With more than half of the UK public believing that autonomous driving is here today, the perception is racing ahead of the reality. This demonstrates just how much work needs to be done to set realistic consumer expectations of the first vehicles offering limited self-driving functionality, when they do become available. Put simply, the benefits of Automation will not be delivered if people don’t fully understand its limitations.”

Encouragingly, while most believe the technology is now available, the majority of drivers are in no rush to buy a self-driving vehicle. Thatcham Research’s Trust in Automation study found that 44% of respondents said they would wait for the technology to mature before purchasing a self-driving car, while 16% said they would purchase a vehicle with self-driving technology only if it comes with a car they already intended to buy.

Nearly a quarter (24%) said they would never buy a car with self-driving capability.

Matthew concluded, “Drivers are beginning to recognise that Automation can deliver significant societal benefit in terms of safety, mobility and sustainability. However, the industry must be cautious with the language employed to sell automation and drivers must be made aware of the limitations of systems.
“It’s vital that all industry stakeholders come together to instil trust in Automation by ensuring motorists have a firm grasp of their legal obligations and the performance limitations of systems.”

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SMMT releases new careers guide

The Society of Motor Manufacturers and Traders (SMMT) has launched a new Automotive Career Guide to attract new talent to the industry.

This comes after SMMT research found that 49% of UK automotive companies are concerned about the skills gap and their ability to fill key roles.

The new guide provides a key resource for school leavers, graduates and career changers on the vast range of new opportunities in the industry, from research and development in autonomous and zero-emission vehicles to technical roles in the aftermarket.

It also provides employer details and advice on how to find the right job or apprenticeship, interview techniques and scholarship and bursary opportunities.

It is hoped this will help bridge the gap between skills and vacancies, with SMMT research revealing that 73% of companies in the industry are experiencing recruitment challenges in operations and manufacturing roles. This is despite the fact that the sector offers salaries 14% higher than the average.

Mike Hawes, SMMT Chief Executive, said, “Britain’s world-leading automotive sector is delivering the vehicles of the future, today, and the skills and commitment of a new generation of diverse and talented workers will secure its success. There has never been a more exciting time to work in the industry, with some of Britain’s best paid, rewarding and long-lasting careers, and a breadth of opportunities at the vanguard of the Net Zero and AI revolution. SMMT’s new Career Guide offers a valuable resource, providing advice on how to join the sector in roles as diverse as design, data analytics, engineering and marketing, leading the charge towards a zero emission future.”

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ARC360 News – Friday 2 May 2025

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ARC360 reveals full event agenda

ARC360 has revealed the full agenda for its forthcoming Gaining Ground Together 2022 event taking place at The Manufacturing Technology Centre on Thursday 24 November.

The event – which is free to attend for registered repairers – is sponsored by GT Motive and supported by ARC360 Corporate Partners: Solera Audatex; BASF; BMS; CAPS; Copart; EMACS; Entegral; Enterprise; Innovation Group; Mirka; Nationwide Vehicle Recovery Assistance; and S&G; along with Partners: Repairify; The Green Parts Specialists; Indasa; and Prasco UK; and Associate Partners: Gemini ARC; Trend Tracker; and Thatcham Research.

The day will include a host of topical sessions featuring some of the key persons of influence from across the motor claims sector. Attendees will also be invited to join the conversation via the use of audience engagement technology.

Sessions include a ‘state of the nation’ look at market data and how it actually translates to everyday operations and future planning; a look at how to ensure customer happiness during challenging times; a focus on importance and impact of ESG on the supply chain; and the changing wants and needs across supply chains. The day will also feature an exclusive look at the latest technology to be deployed within the technician training environment.

Tickets, sponsorship and exhibition spaces are all available for the event.

Contact jonathan@iloveclaims.com for details or click here for more.

The full agenda is available below.

Agenda-GGT-ARC360-2022-final

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New report highlights mental health challenges

A new report has found that half of workers in the UK have reported worse mental health since the outbreak of Covid-19.

Nearly half (48%) said they were experiencing ‘burn out’ and more than a third (35%) said they felt depressed.

Despite this, only a third of companies have increased wellbeing support since pandemic.

These were the headline findings of a report, Making Mental Health Top of the Agenda, commissioned by leading digital mental health provider SilverCloud.

It also found that those suffering with poor mental health saw their work performance drop, with lower concentration levels (60%), reduced productivity (56%), reduced quality (40%), and a deterioration in working relationships (26%).

Dr Carolyn Lorian, Head of Clinical Transformation at SilverCloud said,“These findings reinforce the crucial role that businesses can play in supporting their workforces to unlock human and business potential; however, just 28% of employees believe employers are doing enough. This gap between employee reality and employer perception and action needs to be addressed.”

The new research also revealed increases in productivity and profitability are being unlocked by companies who invest in their workforce’s mental health. Over half (55%) of employers have seen an increase in staff productivity, plus increases in profitability (40%) and a reduction in absenteeism.

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ARC360 News – Friday 2 May 2025

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ARC360 set to explore practical impacts of industry challenges

Customer satisfaction, reshaping supply chain relationships and having the ‘why’ in your business are just some of the key topics set for November’s ARC360 ‘Gaining Ground Together’ event.

Taking place on Thursday 24 November at the Manufacturing Technology Centre (MTC), Coventry the event will kick-off with a ‘state of the nation’ round-up of the latest data and hot topics of the day, followed by a host of sessions focusing on the implications of the current challenging socio-economic factors.

With well-documented challenges around areas such as inflation, parts availability and talent pool the event will bring into focus just what this means for general business practices and processes, and discuss how optimising such areas can provide significant benefit now and into the future.

Taking to the stage to help explore these three key areas are:

  • Chris Brightmore, CEO, Chartwell
  • Dawn Marsden, Head of GI Supplier Management, LV= Insurance
  • Sharna Thomson, Head of Customer – UK Claims, Zurich Insurance

They join the previously announced speakers:

  • Andrew Eade, Head of AD Strategy & Fulfilment at First Central
  • Nick Sweetman, Head of Vehicle Repair & Service Operations for UK & Ireland, Enterprise Holdings
  • Chris Weeks, Executive Director of the NBRA

More names are set to be announced in the coming weeks.

The day – sponsored by GT Motive and free to attend for registered repairers – will include a host of ‘quickfire’ sessions focused on providing greater insight and context to market conditions. It will deliver a ‘state of the nation’ look at market data and how it actually translates to everyday operations and future planning; explore procurement and battling the challenges of rising claims inflation; and the importance and impact of ESG on the supply chain.

The day will also feature an exclusive look at the latest technology to be deployed within the technician training environment.

ARC360 is supported by Corporate Partners: Solera Audatex; BASF; BMS; CAPS; Copart; EMACS; Entegral; Enterprise; Innovation Group; Mirka; Nationwide Vehicle Recovery Assistance; and S&G; along with Partners: Repairify; The Green Parts Specialists; Indasa; and Prasco UK; and Associate Partners: Gemini ARC; Trend Tracker; and Thatcham Research.

Tickets, sponsorship and exhibition spaces are all now available for the event. Contact jonathan@iloveclaims.com for details or click here.

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Mercedes sets new Assisted Driving standard

The Mercedes-EQ EQE achieved the highest ever score in Assisted Driving Gradings in the latest round of Euro NCAP testing.

The Gradings measure not just the safety systems in place, but the clarity of the marketing around them.

The EQE’s overall Assisted Driving rating of ‘very good’ was the best ever achieved, with an Assistance Competence score of 85%. The model also became the first to achieve a perfect Safety Back-Up result of 100%.

Matthew Avery, Chief Research Strategy Officer, Thatcham Research, said, “Mercedes is a brand that appears to be getting Assisted Driving right. Driver expectations are managed successfully thanks to appropriate naming conventions and marketing that clearly positions system function as ‘assisted’.

“The driver is encouraged to understand that it’s a team effort involving cooperative driving between motorist and machine, as opposed to becoming convinced that they can check-out completely.”

The Mercedes-EQ EQE was one of seven vehicles that went through rigorous impact protection and crash avoidance testing and a separate Assisted Driving Grading.

The Atto 3 from Chinese manufacturer BYD received a five-star rating, as did the BMW 2 Series Active Tourer, BMW X1, SEAT Ibiza and VW Golf, while the Citroën C5 X and Mobilize Limo were given four-star ratings.

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BMW Group announces cloud-based collaboration with AWS

BMW Group is collaborating with Amazon Web Services (AWS) to develop new cloud technologies that will enable it to better leverage data generated by modern and future connected vehicles.

Today there are already more than 20 million connected BMW Group vehicles on the road, sending upwards of 10 billion enquiries – around hazard detection, ADAS and OTA updates – to the cloud-based infrastructure that manages connected vehicles.

The partnership with AWS will create a self-service portal enabling BMW Group developers to access all relevant data with just a few clicks. Only BMW Group will have access to the data, with AWS only providing infrastructure and services.

Nicolai Krämer, Vice President Vehicle Connectivity Platforms, said, “We already have around 20 million extensively connected vehicles on the road today. When the ‘Neue Klasse’ is launched, our offboard cloud platform, powered by AWS, will process roughly triple the volume of vehicle data compared to the current generation of BMW models. Together with AWS, we will continue to create innovative solutions, allowing us to develop new, data-driven functions and make them available to customers faster.”

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ARC360 News – Friday 2 May 2025

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ARC360 offers free access to repairers

ARC360 is offering free access for repairers to its forthcoming ‘Gaining Ground Together’ themed event taking place on Thursday 24 November at the Manufacturing Technology Centre, Coventry.

The move comes as ARC360 steps up its efforts to bring the repairer and supply chain communities together by providing a platform of collaboration and understanding for all stakeholders.

The day will include a host of ‘quickfire’ sessions focused on providing greater insight and context to market conditions. It will deliver a ‘state of the nation’ look at market data and how it actually translates to everyday operations and future planning; explore procurement and battling the challenges of rising claims inflation; and the importance and impact of ESG on the supply chain.

The event will also include an exclusive look at the latest technology to be deployed within the technician training environment.

Mark Hadaway, co-founder of ARC360 said, “ARC360 has been developed around the core theme of Gaining Ground Together. Offering access to November’s event, at no cost, to repairers is very much a part of that approach in providing a platform for insight and knowledge sharing to support the long-term sustainability of the sector.”

ARC360 is supported by Corporate Partners: Solera Audatex; BASF; BMS; CAPS; Copart; EMACS; Entegral; Enterprise; Innovation Group; Mirka; Nationwide Vehicle Recovery Assistance; and S&G; along with Partners: Repairify; The Green Parts Specialists; Indasa; and Prasco UK; and Associate Partners: Gemini ARC; Trend Tracker; and Thatcham Research.

The event is sponsored by GT Motive.

To secure tickets for the event, click here. Repairer tickets are allocated on a first come, first serve basis and limited to one ticket per site.

Tickets, sponsorship and exhibition spaces are all now available for the event – email jonathan@iloveclaims.com for details.

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ARC360 Market Intelligence Special: October 2022

Market-Intel-October-2022-Final

More Insights

ARC360 News – Friday 2 May 2025

Bodyshop | Environment | Finance | Insurance | Mobility | People | Salvage | Supplier | Technology | Training | Vehicle Repair | vehicle sales | Words

02-05-2025

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