Category: wellbeing

ARC360 conference set to unlock the future of vehicle repair

With the motor claims, vehicle repair and mobility sectors continuing to undergo significant change, ARC360’s 2025 conference is set to offer a unique opportunity to stay ahead of the curve.

Taking place on Thursday 22 May at the British Motor Museum, Gaydon, the event is already set to bring together over 25 leading insurer brands, more than 75 key repairers and in excess of 10 vehicle manufacturers, along with some of the industry’s most influential supply chain voices. Full story

Leading voices in the UK automotive repair industry came together at Oulton Park for the AutoRaise Power Panel, a discussion on the future of apprenticeships, industry perception, and breaking down barriers to entry.

Solus, an Aviva company, has announced that Managing Director Simon Smith has become a gold member of the Automotive 30% Club.

Fix Auto UK has appointed Fix Auto Bedford to its network. Formerly known as Quality Repair Centre or QRC for short, the business is owned by Marcin Macioszek and serial entrepreneur Ali Khan.

As an NBRA partner, ILC attended the Ageas Group and NBRA/VBRA Equipment EXPO in Wolverhampton this week, which explored the latest innovations.

Elder and Paton’s Angus Site is now officially a Tesla Approved Bodyshop.

Karen Jakes from Thatcham Research and Martyn Rowley from the NBRA have passed the £25,000 fundraising barrier. They are Trekking the Sahara Desert to raise funds for BEN.

Bolton-based Perfect Finish has passed its latest BSI Kitemark BS10125:2022 audit with 100% compliance.

Perfect Paint is now an official approved Genesis Select Accident Repairer for the Milton Keynes area.

Gillbrand Accident Repair has announced it will offset the costs of installing nine EV Chargers with solar roof panels that will generate 70KWH per hour.

SprayStyle Body Masters has announced it will unveil a new bodyshop in Newcastle-Under-Lyme this summer. To support the development it has appointed automotive Director Dave Willet.

On 7-8 June Lloyds Motor Group Bodyshop Manager Tim Parkinson will take on the Cateran Yomp in aid of the Army Benevolent Fund.

Fix Auto Basingstoke is now PAS2060 certified, meaning its vehicle repair services are fully carbon neutral.

Liam Kenny Motor Body Repairs has successfully passed its latest Mercedes-Benz audit.

Stellantis unveils STLA AutoDrive, hands-free and eyes-off autonomous technology

Stellantis has unveiled STLA AutoDrive 1.0, the Company’s first in-house-developed automated driving system, delivering Hands-Free and Eyes-Off (SAE Level 3) functionality. STLA AutoDrive is a key pillar of Stellantis’ technology stragety, alongside STLA Brain and STLA Smart Cockpit, advancing vehicle intelligence, automation and user experience. Full story

Polestar adds car keys in Apple Wallet, enabling users to lock, unlock, and start their vehicle with iPhone and Apple Watch

Thanks to an over-the-air (OTA) software update, Polestar 3 customers can now enjoy the convenience and added benefits of their car keys in Apple Wallet. Drivers can automatically unlock or lock, and start their vehicle while leaving their iPhone in their pocket or by simply wearing their Apple Watch. Full story

Fireman Access, an exclusive innovation by Renault Group, is now available with a free licence

Renault Group has decided to make the Fireman Access patents freely available to the entire automotive industry. Car manufacturers and parts suppliers can now obtain a free licence for this innovation through the open collaborative platform at www.renault.fr/universalpatent. In return, as part of this collaborative principle, licensees agree that any upgrades will be made available to other members of the community. Full story

Toyota develops new fuel cell system, contributing towards a future hydrogen society

Toyota has announced development of a third generation fuel cell (FC) system as part of its continuing efforts towards realising a hydrogen society. The all-new system is designed to meet the particular needs of the commercial sector, offering the same durability as conventional diesel-powered engines. Full story

Kia February’s front runner as UK’s hottest used car

Auto Trader has revealed the hottest used cars in February, with Kia models taking the top two spots. Both the Kia Ceed (petrol, up to a year old) and the Kia Carens (5-10 years old) are currently taking an average of just 11 days to sell, which is significantly faster than the overall market average of 29 days. Full story

NBRA challenge to non-payment of repairers by EDAM administrators

It has been reported that at least 93 bodyshops are unlikely to receive any payouts on the money owing since EDAM went into administration. The NBRA suggests the number of bodyshops who will not get paid is even higher than the number reported, but is working to challenge to the non-payment. Full story

AutoRaise Power Panel sparks industry action at Oulton Park

Leading figures from the UK’s automotive repair sector gathered at Oulton Park for the AutoRaise Power Panel, a landmark event designed to tackle the pressing issues facing the industry. Chaired by outgoing Dave Sargeant and incoming Simon Smith, the discussion focused on shaping the future of apprenticeships, changing industry perceptions, and removing barriers to entry for new talent. Full story

Enterprise Car Club announced as the new provider for Newcastle City Council

Enterprise Car Club has been announced as the new provider for Newcastle City Council, offering Newcastle businesses and residents access to pay-as-you-go vehicle hire from a wide range of locations across the city. Vehicles are provided by Enterprise Car Club from designated parking bays in the city centre and in residential areas. Full story

Thatcham Research partners with Elixirr to deliver more value for its insurance members

Elixirr, the established, global award-winning challenger consultancy, has partnered with Thatcham Research, the leading provider of automotive risk intelligence. Elixirr will deliver greater value for Thatcham Research’s members through its custom-built Value Optimiser model. Full story

National Windscreens announces new site in Luton

National Windscreens continues to expand its UK network with the opening of a purpose designed, 4,600 sqft fitting and calibration centre in Luton. This new centre is designed to meet that demand, with four fitting and calibration bays, complete with specialist LED lighting that facilitates use of the latest ADAS calibration technology by highly trained technicians. Full story

Annual Press Conference on February 28

On Friday, February 28, 2025, the Annual Press Conference of BASF SE will be held in Ludwigshafen, Germany. At 11am. (CET) BASF’s Chairman of the Board of Executive Directors Dr. Markus Kamieth and CFO Dr. Dirk Elvermann will present the 2024 financial results. Full story

Elevating polishing with the help of the new Mirka AIRP 300

Mirka UK is expanding its robotic polishing tool range with the launch of the new Mirka AIRP 300, a cutting-edge solution designed for high-precision and high-efficiency polishing. This new rotary polisher provides an alternative to traditional oscillating polishers and is suitable for use across a range of industries, including automotive. Full story

International Assistance Group expands NWVA partnership

International Assistance Group has expanded its relationship with NWVA Nationwide Assistance Group, by selecting them as Assistance Partner for roadside assistance solutions in Spain. Full story

Colleges Week 2025: Building brighter futures using WorldSkills UK benchmarking resources

Colleges Week 2025, organised by the Association of Colleges (AoC), will take place from Monday 3 to Friday 7 March. This year, the focus will be on celebrating the vital role that colleges play in shaping brighter futures for learners, giving them the skills and confidence to succeed in the workplace. Full story

New Careers Advice Toolkit empowers young people to explore apprenticeship and technical career paths

WorldSkills UK has launched a new Careers Advice Toolkit designed to inspire and empower young people to explore apprenticeship and technical career opportunities. This easy-to-use digital resource provides engaging employability skills and career information, helping students make informed decisions about their future. Full story

VRAC’s Parts Platform will have an estimated 5 million+ parts

In an era where technology is evolving at an unprecedented pace, a ground-breaking new Parts Platform led by the Vehicle Recyclers’ Association Certification (VRAC), is setting a new standard for innovation across our industry. Full story

FMG Repair Services launches in-house skills competition across the UK

Accident repair specialist FMG Repair Services continues its support of the next generation of industry talent with the creation of an automotive body repair competition for its apprentices. Full story

Supreme Court allows NFDA to intervene in motor finance case, Treasury bounced out

The National Franchised Dealers Association (NFDA) has been given permission to intervene in the motor finance case taking place in the Supreme Court. It emerged that the Treasury had not been given permission to intervene and will now have to watch events from the sidelines. Full story

Government apprentice requirement reduction a ‘bad fit’ for automotive

Government plans to reduce maths and English requirements for apprentices over 19 could increase overall numbers says Easy2Recruit, but the agency helping garages hire overseas talent is urging the automotive sector to instead work to attract higher-qualified candidates who would thrive in the high-tech industry of tomorrow. Full story

Lloyds puts aside a further £700m for compensation over car finance scandal

Lloyds Banking Group has been forced to put aside a further £700m for potential compensation over the ballooning car loan commission scandal, in a move that knocked its annual profits by 20%. The latest provision brings the sum it will hold back for payouts to almost £1.2bn. Full story

Number of supercars in the UK hits new record with more than half Ferraris

New research has revealed that the number of supercars in the UK is up 4% as the total hit 23,323 for the year ending June 30, 2024. The data from accountancy group UHY Hacker Young showed that Ferrari was the most popular supercar brand in the UK, with 14,714 currently on the road. Full story

Plugged-In: EV Collision Insights 2024 Year in Review

Claims frequency for collision-damaged, repairable battery electric vehicles (BEVs) rose to 2.71% in the US and 3.84% in Canada in 2024, a year-over-year increase of 38% and 34% respectively. US total loss frequency for BEVs increased to 10.2% in 2024 (up from 8% in 2023). Full story

Quarter of drivers affected by bright headlights drive less at night as a result

A quarter of drivers (25%) who find vehicle headlights too bright are driving less at night as a result, while 22% say they wish they could, a major new study on headlight glare from the RAC shows. Findings from what is believed to be the most in-depth research into motorists’ views on the issue reveal that three-quarters (75%) of those who drive less do so because intense headlights make the experience uncomfortable or more difficult. Full story

Industry Insights has welcomed Alan Cottrill to the motor claims business consultancy team.

Charlie Holmes, Customer Services Executive at Thatcham Research, is running the Reading Half-Marathon to raise funds for Ben.

ARC360 conference draws leading sector wide interest 

More than 20 major insurance brands and over 50 of the sectors leading repairers have already confirmed their support of ARC360’s 2025 conference which takes place on Thursday 22 May at the British Motor Museum, Gaydon. 

Set to deliver the most engaging and interactive automotive incident repair/motor insurance claims focused event of the year, ARC360 will discuss the business-critical areas to impact the industry bringing together industry leaders to share experience, insight and knowledge. Full story

The NBRA is working with the administrators of the EDAM Group, Interpath, to support any bodyshops impacted by the announcement on 6 January that the business is closing.

Komoo has opened its latest site located in Stansted. This is the first opening of 2025 and the 17^th in total.

Mustoe’s Specialist Vehicle Body Repairs has unveiled Fix Auto Bristol Central, which will be Stellantis and Suzuki approved. Meanwhile, the business has also secured Renault/Dacia approval for the Caldicot, Monmouthshire area.

Activate Group has announced its Hampton site passed its initial stage 2 BS 10125:2022 audit last week.

ECF Accident Repair Group has retained BS10125 2022 structural aluminium approval coupled with another successful ISO 9001 audit.

Steer Automotive Group has made donations to six incredible initiatives through our Steer Community Fund. They include the St Mary in the Marsh Project Fund, The Association of the Veteran’s Hub Newport, and the Honeypot Children’s Charity.

FMG Repair Services has introduced cutting edge ADAS recalibration equipment from Repairify at all of its UK-wide bodyshops.

The Independent Garage Association (IGA) is urging independent garage owners to prioritise succession planning after noticing an increasing number considering closing because no one is in place to manage the company in the future.

The Department for Infrastructure (DfI) in Northern Ireland is launching a consultation to seek views on changing the frequency of MOT testing from one year to two years (Biennial) for some private cars, motorcycles and light goods vehicles.

Volvo Cars takes full ownership of Novo Energy

Volvo Cars and Northvolt AB have signed a share purchase agreement relating to Northvolt’s shares in NOVO Energy AB, leading to Volvo Cars taking full ownership of NOVO Energy AB, subject to approval by relevant authorities. Full story

JLR invests £65m in sustainable expansion of luxury paint operations for bespoke vehicle personalisation

JLR is investing £65m in sustainably expanding its special paint facilities globally to meet growing demand for personalised luxury vehicles and reduce the environmental impact of its most carbon intensive manufacturing processes. The company has seen demand for personalised colour options, where clients can choose from hundreds of Bespoke Paint and elevated palette options across its Range Rover and Range Rover Sport models, more than double since FY22. Full story

Mitsubishi Motors opts out of Honda-Nissan merger

Mitsubishi Motors has decided not to participate in a proposed merger between Honda Motor and Nissan Motor. Instead, the company will focus on increasing collaboration with both firms in technology development, particularly in software, EVs, and other advanced technologies. Full story

BYD UK continues rapid growth in 2024

BYD is celebrating another year of phenomenal growth in the UK. The company, which officially launched in the UK in March 2023, increased its volume by 658% to over 8,700 cars in 2024 – making it the UK’s fastest growing car brand. Full story

European new car market growth in 2024 driven by hybrids and Chinese brands

Europe’s new passenger car market grew by 0.9% last year. This is according to new data from JATO Dynamics, which found that 12,909,741 new passenger cars were registered across Europe-28 in 2024. Despite the slight uptick in registrations, 2024 was the fifth year of muted registrations figures when compared to pre-pandemic levels. Europe’s car market has shrunk by almost 2.9 million units since the arrival of the pandemic in 2020. Full story

Secure Gateways: Unlocking their role and impact on the automotive industry

In the automotive industry, a secure gateway is a system designed by the vehicle manufacturer to protect a car’s internal systems from unauthorised external access. It also prevents aftermarket tools from gaining entry to sensitive data and software within the vehicle. From a technology standpoint, secure gateways are becoming commonplace in vehicles and access to them is being made harder by the manufacturer. Full story

Copart UK becomes a Silver Partner of The Carbon Literacy Project

Global leader in online vehicle remarketing and recycling Copart UK has announced that it has become a Silver Partner under The Carbon Literacy Project’s Partner Scheme. By becoming a Silver Partner, Copart has demonstrated its commitment to tackling climate change through supporting the vital education and action delivered by The Carbon Literacy Project. Full story

Apprenticeship Central gears us for National Apprenticeship Week

Apprenticeship Central is urging bodyshops to tackle the skills crisis in the industry by tapping into the apprenticeship talent pipeline. The industry recruitment specialists focuses on helping repairers fill the skills gaps in key roles, from Paint Technicians, Panel Technicians, MET Technicians, Multi-Skilled Technicians, Vehicle Damage Assessors, and Business Support Administrators. Full story

Minister rules out graduated driving licence for young drivers

The Government has again ruled out introducing a graduated driving licence for young drivers. Speaking in a debate in Parliament, Future of Roads Minister Lilian Greenwood told MPs she is “determined” to take action to cut the number of young drivers, aged between 17-24, killed or seriously injured. “Improving road safety is one of my department’s highest priorities,” she said. Full story

FISITA welcomes Thatcham Research as a Corporate Member

Thatcham Research has joined FISITA as a Corporate Member. FISITA iscommitted to promoting excellence in mobility engineering by cultivating international engagement and peer group collaboration within a pre-competitive environment, bringing businesses together to ensure mobility remains sustainable and accessible to all. Full story

Somerset Bridge extends alliance with AX as exclusive outsourced claims handling and repair management partner

Somerset Bridge Group has extended its partnership with AX Automotive three years after the accident management specialist gained exclusivity for its entire non-fault outsourced requirements. Delivering an innovative insurance provision focused on underwriting, broker and claims handling services, the partnership now incorporates its seamless provision of claims handling, vehicle rental, repair management and total loss expertise. Full story

New Generation in Claims survey – the story so far

ILC’s New Generation in Claims programme in collaboration with Consumer Intelligence and UCAS is ready to ‘go live’ with one of the largest surveys of its kind, focusing on early career perceptions of the insurance claims industry, in the coming weeks. Full story

Public warned misleading claims adverts could cost them thousands

The public must be vigilant when searching for their insurer online, warns the Insurance Fraud Bureau (IFB), as it’s revealed that victims of paid ad spoofing scams could be facing up to £13,000 in unsolicited fees. Paid ad spoofing scams involve unscrupulous firms paying for search engine ads that mimic those of genuine insurers. Full story

Ten plead guilty to £320,000 ‘crash for cash’ fraud

An organised crime group that pocketed over £320,000 through a ‘crash for cash’ scheme have pleaded guilty to fraud charges. Raju Patel and Kamlesh Vadukul, the ringleaders of the group, submitted claims on insurance and to a vehicle repair finance service, for road traffic collisions that were deliberately induced or had never taken place. Full story

A study on real-world effectiveness of model year 2015–2023 ADAS

Automatic emergency braking (AEB) continues to improve as it cuts rear-end crashes in half. The latest study by the Partnership for Analytics Research in Traffic Safety (PARTS), pairing auto manufacturer equipment with police crash report data covering 98 million vehicles and 21.2 million crashes, is the largest and most comprehensive study of advanced driver assistance systems (ADAS) to date. Full story

Car owners can save more than £300 with one Aldi product

Whether it’s from a parking error or a roadside bump, denting a car can be a stressful and costly mistake with repairs costing drivers £335 on average. To help shoppers save on costly repairs, Aldi has announced it is launching its latest range of must-haves for motor repairs.

Among the new products, its £6.99 Dent Repair Kit has been developed to help drivers fix dents themselves. Full story

Cogent Hire has appointed Darren Entwistle as Business Development Director.

Harps Joseph has been named Head of Product at cinch.

Lookers has appointed former VW Group UK boss Alex Smith as new Chair.

Leading repairers set for ARC360 2025

Many of the UK’s leading repairers have already confirmed their support of ARC360’s 2025 conference which takes place on Thursday 22 May at the British Motor Museum, Gaydon.

Titled ‘A new era – the changing dynamics of a sector’, the event will deliver the most engaging and interactive automotive incident repair/motor insurance claims focused event of the year. Full story

Implementation of ADAS technology continues to improve, as Thatcham Research announces safest car of the year shortlist

Automotive Risk Intelligence company Thatcham Research has revealed the contenders for the 2025 What Car? Safety Award, with this year’s shortlist representing the safest vehicles available on UK roads. The vehicles were chosen by Thatcham Research, Euro NCAP and What Car? judges based on Euro NCAP safety test scores alongside other criteria such as expected market volume. Full story

Euro NCAP boosts capacity with approval of DEKRA and TRANSPOLIS test centres

Euro NCAP has announced that DEKRA and TRANSPOLIS have been accredited for Euro NCAP active safety testing, formally joining its network of approved testing facilities around Europe. These facilities will build on existing expertise to successfully deliver consumer testing of passenger cars, vans, and trucks. Full story

JLR and Tata Communications to deliver smarter, data-driven connected cars

JLR has announced an enhanced partnership with Tata Communications to improve its connected vehicle ecosystem through the Tata Communications MOVE platform. The collaboration will empower JLR’s next-generation software-defined vehicles with continuous connectivity and access to intelligent services even in the remotest locations across 120 countries. Full story

BMW Group scores circular economy win with high-voltage batteries

The BMW Group has launched a pan-European partnership with SK tes, a leading provider of innovative technology lifecycle solutions. The special recycling process recovers cobalt, nickel and lithium from used batteries before returning them to the value chain to make new batteries. This closed-loop system is set to expand to the US-Mexico-Canada region as early as 2026. Full story

Polestar targets profitability in 2025; Polestar 7 will be a premium compact SUV from Europe

Polestar has unveiled an updated strategy, targeting compound annual retail sales volume growth of 30-35% for 2025 to 2027 and a positive adjusted EBITDA in 2025. Gaining commercial and operational momentum, further margin, fixed costs and working capital improvements are expected from 2026 onwards, with a positive free cash flow after investments expected in 2027. Full story

NWVA introduces new Stolen Vehicle Recovery division

ARC360 Corporate Partner, NWVA (Nationwide Assistance Group) has introduced a new Stolen Vehicle Recovery division to tackle the rapidly increasing levels of vehicle theft across the UK. Having successfully supported police forces across the country for a number of years in the recovery of stolen vehicles, NWVA has now introduced its own all-encompassing service. Full story

Drivers neglecting basic vehicle checks

Research from eBay has revealed a significant number of drivers are neglecting basic car maintenance tasks. The data found that one in four (25%) drivers only checked their tyre pressure on a quarterly basis, while 11% admitted to only checking their tyre tread on a yearly basis. Full story

Trend Tracker – trends to look out for in 2025

Following on from the publication of its The UK Motor Claims and Body Repair Report 2024-25, Trend Tracker has been sharing predictions for 2025, a year that will deliver a raft of changes, some challenges but, promisingly, several opportunities for those willing to embrace the changes.  So, what’s on the horizon for 2025 in the vehicle repair and motor claims sector? Full story

Ben shares ways for automotive people to improve wellbeing

With Blue Monday approaching on 20 January, Ben is sharing ways it can help automotive people improve their health and wellbeing in 2025. January is also a time when people consider setting new goals, and Ben’s free Life Coaching service supports automotive people to make positive changes, whether at work or home. Full story

Zenzic and IMI launch CAM skills survey

Zenzic has launched a new Connected and Automated Mobility (CAM) Skills Survey to better understand the recruitment and skills challenges facing the sector. The survey, which is being run in partnership with the Institute of the Motor Industry, is divided into four categories: current pain points, sources of hiring, activities for skills scouting, and company values and culture. Full story

Apprenticeship Central publishes white paper on apprenticeship reforms

Apprenticeship Central has published a white paper highlighting the reforms taking place within UK apprenticeships, and considering what they mean for automotive employers. Work and Pensions Secretary Liz Kendall initiated the reforms last November with the publication of the ‘Get Britain Working’ white paper. Full story

Automotive industry leaders set for Ben’s Sahara Desert Trek

A total of 11 automotive leaders will feel the heat next month in Ben’s Industry Leader Challenge Sahara Desert Trek, which is taking place from 26 February to 5 March. Divided into five teams, they will spend five days trekking across the Sahara Desert in Morocco to raise a minimum of £20,000 per team for Ben. Full story

BASF Coatings enters into a strategic partnership for the aftersales market

BASF’s Coatings division announces that BMW Group has selected the premium refinish brands Glasurit and R-M among their preferred paint brands for its aftersales network. This strategic partnership includes 50 markets where BMW Group is not present with its private label. Full story

IMI launches employment engagement survey to drive automotive talent forward

The Institute of the Motor Industry (IMI) has launched a new Employment Engagement Survey to gather critical insights that will help tackle the growing skills gap in the automotive sector. This 15-minute survey invites input from employers, educators, and industry professionals to identify recruitment challenges, highlight essential skills, and improve training and education. Full story

Copart’s 2024 ESG Report highlights sustainability progress

Copart has revealed it has avoided more than 12 million metric tons of CO2e during the past financial year. Its 2024 ESG Report has revealed that the company’s global operations achieved the figure by extending the lifecycle of vehicles and harvesting green parts. Full story

People 

Eddie Longworth, Founder and Director of JEL Consulting Ltd, has been named CEO of e2e Total Loss Vehicle Management.

SYNETIQ, an IAA company and one of the UK’s leading vehicle salvage, dismantling and recycling companies, has appointed Jonathan Pervin as Managing Director.

Stellantis has announced a number of key changes to its UK management team. Nicola Dobson has been appointed as Peugeot Managing Director, Giuseppe Cava as Managing Director for Fiat, Fiat Professional & Abarth, Nick Richards as Pre-Owned Vehicles Director and Tom Ray as B2B Director.

National Windscreens has appointed James Reynolds as Director of Commercial and Finance for all Cary/National Windscreens sales and revenue interests in the UK.

Auto Windscreens has appointed Mima Rybanska as new Head of Strategic Partnerships.

Garage Hive has announced the appointment of Tom Langridge as Head of Training.