Solera marries prevention with cure

A special ILC/ARC360 showcase webinar has highlighted the benefits of Solera Mentor by eDriving, a digital claims solution that does two things at once: it reduces collisions by improving driver behaviour and then leverages the latest technology to accelerate claims when they do occur.

By combining the two functions in a single platform, Solera is taking both a prevention and cure approach to rising claims inflation.

Presenting the webinar – ‘Crash. Detect. Settle: Digitising the motor claims journey’ – Andrew Barratclough MBA, VP Partnerships Director Global, Solera | eDriving, said, “Having an app that a driver is using to reduce the number claims in the first place, but then linking that directly to the claims journey, is unique. The key is that it shares data between everyone, there are no challenges or delays because it’s all within a single family on a single platform.”

He explained that by bridging the digital divide between driver, manufacturer, insurer and repairer, there will be fewer accidents and those that do happen will be processed more quickly. This will both save money and improve the customer journey.

Andrew began by revealing that average motor claims cost in the UK has risen from £1,387 in 2013 to £2,485 last year, driven by increased technology within vehicles and the subsequent need for more specialist skills.

Alongside this, motor insurers face other challenges such as inconsistent incident and damage reporting, too many touch points along the claims journey, and rising customer expectations.

He said that Mentor addresses all these issues.

First, it goes to the source of the problem by turning the spotlight on driving standards. By closely monitoring driver behaviours, it seeks to improve road safety through the availability of more than 300 micro training modules, alongside driver ratings, rewards and gamification.

To date Mentor has monitored more than 300 million driver behaviours and recorded a 51% improvement in FICO Safe Driving Scores among risky drivers in six months and a 70% improvement over 18 months.

However, accidents will always happen and when they do Mentor makes every minute count.

Embedded within the app, Automatic Collision Detection technology instantly detects collisions and automatically informs both the insurer and, where necessary, the emergency services.

Boasting 100% detection of crashes over 30mph, 98.7% detection of crashes between 10-30mph plus a 99.1% suppression of false positive detections, the technology is able to accurately record the nature of the collision and then steer a more accurate triage through the Driver Event Reporting page.

Driver Event Reporting includes a series of incident-specific fields for the driver to fill in, with photo evidence requested using Guided Image Capture.

Based on telematics data captured during the incident, alongside information provided by the driver and the accompanying images, Mentor is able to assess the vehicle damage and produce a pre-estimate within just three minutes, with a final estimate taking typically 10-12 minutes.

Andrew said, “Motor insurance is outstripping inflation. During a cost-of-living crisis, we need to make sure it is not adding to our customer’s burdens. Mentor is an immediate opportunity to increase automation and reduce cycles time, and therefore cost.”

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